Name: Hilton Garden Inn West Monroe
Address: 400 Mane Street, West Monroe, 71291, US

6/10

Pleasant

05 Aug 2026

Reggie

Room was dated for $197.00 a night. Breakfast was good but $15.00 per person. People were nice and helpfull.

10/10

Exceptional

11 Jul 2026

Alyssia

The staff was so friendly and respectful! Guests were pleasant as well! Our rooms were clean and neat! Breakfast is not included but there are plenty of food places nearby! Definitely my go to place for my next stay!!!

Family_with_children

2/10

Poor

11 Jul 2026

Terri

This hotel is nasty & disgusting! Everything around the hotel is musty and stinks, everything is broken from the shower handles, closet doors, numbers on the room door was missing/ No Ice in the ice machine/ gym equipment broken/ entry to the gym broken / items on the restaurant menu unavailable and the black dude with the unkept dookie braids was so rude - no eye contact, dismissive, just a miserable representation of the hotel/ valet takes forever/ homeless outside digging in trash and got maced one day right in front of me. I’ve never stayed anywhere worst than this.

Valet is $28 a night and there is only street parking so you are forced to use it.

The only good thing was that the room was nice and cold and it was quiet.

10/10

Exceptional

07 Jul 2026

Kyle

M

Family

2/10

Poor

05 Jul 2026

Danny

There was a horrible smell throughout the hallway along with the room carried a bad odor. The hot water in the shower was not hot. Room 400

Partner

6/10

Pleasant

29 Jun 2026

Carol

I know it was pet friendly but the hallways smell like dog pee.

Also I paid for breakfast and the cook did not show up for work

Family

6/10

Pleasant

21 Jun 2026

Sherry

First impression when we got there it smelled so bad.. It smelled like sewage.. Then we had to wait on someone to come to front desk.. When I ask about breakfast they did have it but it cost $15 for buffet or you could order off menu.. But when I pay over 500 for 2 nights, I expect free breakfast.. Also if you want housekeeping you have to notify the front desk 24 hrs. in advance.. Never stayed anywhere you didn't have your room cleaned & restocked or trash emptied.. Also has bottle water in room but if your not a certain member you have to pay $3 Don't put in rooms if not free.. It was just a money thing all around.. Would not stay there again.. Its a very old hotel & it tells.. The carpet is wore out the paint is missing in alot of places. Also hall lamp ha burnt a big hole in shade & it was still up on the wall.. Just felt like for a Hilton it was second best..

Family

2/10

Poor

21 Jun 2026

Ciera

It was dirty and old

Partner

8/10

Excellent

20 Jun 2026

Amber

Everything was awesome. Except for the hot water never got hot! But everything else was great

Friends

2/10

Poor

15 Jun 2026

Jessica

Had no hot water when we tried to shower at night

6/10

Pleasant

07 Jun 2026

Trevor

Great location! Easy access to the interstate and next door to Surge Entertainment Complex. Friendly staff, snacks for purchase in the lobby, and delicious free morning coffee with half & half and creamers. Free bottled water at check-in. Breakfast buffet was $15 (it was decent). The bartender was amazing and he made the perfect Patron margarita. The rooms are desperately in need of an upgrade. It was very overpriced for a room with a damp moldy loud window unit and dirty carpet. Bed was comfortable and room had a refrigerator and microwave.

Family

2/10

Poor

07 Jun 2026

Michael

Our room was dirty. Someone’s eye lashes in the bed sheets. Just over all filthy environment for $300 a night.
We stayed here last year 2025 and it was 10/10 this year 1/10.
Our room was non smoking but 100% smoked in.

Family_with_children

6/10

Pleasant

03 Jun 2026

Rosemary

The staff were very nice and helpful. The room itself was very very dated, was not very clean. Stains all over, rust in the shower, smelled terrible.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Lylan

Room and staff were amazing

Partner

10/10

Exceptional

27 May 2026

Lylan

Staff was absolutely amazing and the room was large and spacious. Perfectly met my needs.

Partner

10/10

Exceptional

25 May 2026

SCHUYLER

My only gripe would be they don't answer the phone at all at the front desk. I was trying to call before check-in to let them know my wife would be checking in and not me. Also see if they had a room ready for early check-in but they kept picking up and hanging up in my face or transferring me to nothing. They even did it to Hilton Representative because I call them to help me and they call the property several times and even they couldn't get through. Other than that and a few missing towels in my room everything was good.

Family_with_children

6/10

Pleasant

12 May 2026

Shirley

The Hotel is located in nice area.

Friends

10/10

Exceptional

11 May 2026

Shantell

The hotel was so clean, the beds were super comfortable, the staff was very friendly

Friends_and_family Family

2/10

Poor

11 May 2026

Yvonne

The lobby was clean but the floor we stayed on the hall was dirty, the room smelled, the shower was broken and no hot water in the sink. I went down to report the problem when discovered in the morning and no offer to move us to another room so we could shower and I was told the owner would contact us. No contact to date. We did not stay for breakfast as we wanted out of this poor hotel immediately! Will not trust Hilton hotels again as you never know what you are going to get.

Family

8/10

Excellent

09 May 2026

WILLIAM

Dated room decor but really nice staff. A bit pricey!

Family

10/10

Exceptional

20 Apr 2026

Michael

The staff was helpful, room was cold and comfortable like I love it and the breakfast was great!

Self

2/10

Poor

06 Apr 2026

Zelmarian

Older hotel; upgrades needed

Self

2/10

Poor

31 Mar 2026

Beth

dirty rooom hotel

Self

2/10

Poor

20 Mar 2026

Jasmine

The mattress in the room was dirty, i was transferred to 2 rooms and both was so i got a refund

Partner

2/10

Poor

19 Feb 2026

Jessica

Rooms were not updated, had to move rooms because our first doors lock wouldn’t work. Half the hotel doesn’t have hot water, bathrooms are in terrible condition - rust everywhere/ paint peeling. Staff tried to steal items from our group and we had to challenge them for them to return the items.

2/10

Poor

11 Feb 2026

Kimberly

Hilton is a well-respected and trusted name in hospitality, which made this experience particularly disappointing. Upon check-in, my reservation could not initially be located. I was provided a breakfast voucher only 15 minutes before breakfast service ended, rather than at the time of check-in.
Additionally, there were used, dirty towels from a previous guest left in the restroom, indicating that the room had not been properly serviced. More concerning, there was an active water leak in the bathroom above the sink that appeared to be coming from the light fixture. The water ran down the mirror and wall, onto the counter and floor, pooling and soaking my personal hygiene items. The carpet outside the restroom was also saturated, creating an unpleasant odor in the room.
When I notified the front desk, I was offered the option to move to another room; however, I was informed that I would not have a working room key and would need staff assistance each time to access the room, as only a master key would function. This solution was not practical or appropriate under the circumstances.
I believe more should have been done to properly accommodate this situation, and I expect a higher standard of service and care from a brand with Hilton’s reputation.

Business Family

4/10

Poor

03 Feb 2026

WILLIAM

I paid for an Executive suite through Expedia and was re-booked into a normal room with a king bed. I was told the price would be the same as that was supposed to be ok with me. I will be requesting a refund for the room I paid for instead of what i got.

Partner

4/10

Poor

02 Feb 2026

Donna

There was no hot water to take a bath. Several electrical outlets did not work.

Leisure Family

4/10

Poor

29 Jan 2026

Natasha

Room was just O.K. Rust on the tub, rust spots scattered in the tub area. Not having power in your house and coming into what I thought would be peaceful, was not. As high as the prices were I did not get what I paid for. Neighbors were noisy entire night, had to call front desk to notify staff. Entire night they were loud. I work in health care and needed a mental break. I would have been better staying at my house with no heat, I did not get what I paid for. This has been one of the worse experiences in what was suppose to be a top notch hotel. Not worth the money.

Partner

10/10

Exceptional

25 Jan 2026

Tanyss

Friendly staff, clean rooms, great breakfast

Leisure Partner

10/10

Exceptional

24 Jan 2026

Sherri

The room was clean and the staff met all our needs.

10/10

Exceptional

18 Jan 2026

Kendra

Everyone was nice , and the location was great

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Kathy

The staff was very sweet and helpful. Room was clean and breakfast was delicious. Thank you!

Friends_and_family Family

2/10

Poor

28 Dec 2025

Randy

First room I reserved wasn’t clean. The second room room service never showed to clean even though I requested the service 3 times. They also said that we would have to pay for the breakfast. It wasn’t free. The entire experience there wasn’t pleasant.

Partner

10/10

Exceptional

22 Dec 2025

Ricky

Great staff

6/10

Pleasant

22 Dec 2025

Jessica

Free breakfast was $10 for each kid. Staff sat on her phone most of the time. Front desk staff were friendly. Parking was fine. Overall it was expensive for what we got.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Sonny

It was quick and easy

Leisure Self

2/10

Poor

16 Dec 2025

Lequisha

The worst hotel I have ever stayed in. Stinky/sticky carpet. Stains on sheets/pillows. Black stuff on shower head. Dirty tub. Funky smell in entire room. Falsely advertisement. Too nasty to so expensive. HORRIBLE!

Friends_and_family Family

4/10

Poor

14 Dec 2025

Robin

The only reason I’m not rating our stay a 1 is because the downstairs was inviting and the staff was friendly. The room was horrible. It smelled of either smoke or mustiness upon entry. The carpet had visibly not been vacuumed. The tub was grossly rusted (and I opted not to use the shower). We had to unplug the refrigerator due to how loud it was running, and I didn’t even want to touch the remote. For a solid decade, I was a loyal Hilton Garden Inn customer, then veered away. After this experience, I realize why I stopped staying at the properties.

Partner

10/10

Exceptional

10 Dec 2025

Michelle

Yes

Business Self

10/10

Exceptional

08 Dec 2025

Nila

It was clean.

6/10

Pleasant

03 Dec 2025

Suzette

Room seemed clean but the carpet looked dirty. The shower was tepid and when I inquired about it was told that the side of the hotel I was on had a problem with the boiler. No offer to move my room to the other side of the hotel where the hot water worked. I checked out 2 days early.

Business

2/10

Poor

30 Nov 2025

Dustin

The elevator was broken and the only room available was on the 4th floor. We asked the front desk person if the elevator is broken often and she said “unfortunately, yes”

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Katie

Room was very clean. Bed was sooo comfortable. Front desk staff was friendly. Loved the free water bottles!

10/10

Exceptional

28 Nov 2025

Shelly

Wonderful staff! Quiet hotel! Very nice breakfast ! Thank you! We'll use again! Thanks!

Leisure Family

8/10

Excellent

19 Nov 2025

Jay

Everything was fine with hotel.

Business

10/10

Exceptional

07 Nov 2025

Kathryn

Super friendly lady at the front desk!

Partner

10/10

Exceptional

06 Nov 2025

Charles

Breakfast was fresh.

Business

10/10

Exceptional

05 Nov 2025

Mark

Odd location in the middle of a nice industrial park but met my needs perfectly as I was just driving through.

Leisure Self

2/10

Poor

01 Nov 2025

Shelby

Room was horrible. Definitely not what I would expect from Hilton. AND I was overcharged! Not happy. Will not return amd would not recommend.

6/10

Pleasant

27 Oct 2025

Norman

The carpet on the third floor was filthy!
It requires a deep cleaning or to be replaced,
Our room, #332, was made with an obviously dirty bedspread. Not at all what we expected from a Hilton property.

Business_and_leisure Partner

6/10

Pleasant

19 Oct 2025

Joy

Room was pretty clean, floor was dirty, shower had mildew. One room we had to switch because the musty smell.
Couch was frumpy and mashed flat, ceiling had water stains. staff was excellent.

10/10

Exceptional

16 Oct 2025

James

Nice place. No complaints.

Business Self

8/10

Excellent

14 Oct 2025

Edward

They advertise breakfast is included. Big sign \"breakfast $15\" and did not have drip coffee only Keurig cup.

Business Family

10/10

Exceptional

12 Oct 2025

Eddie

Room was clean and staff very friendly.

Friends_and_family Family

6/10

Pleasant

05 Oct 2025

Darel

Property was clean well manage. Staff was very friendly. Some of the worst mattresses I’ve ever had to sleep on.

Partner

10/10

Exceptional

30 Sep 2025

Carl

Water was little brown in the toilet and sinks. But no problems.

Leisure Family

4/10

Poor

28 Sep 2025

Mary Beth

The hotel staff was extremely nice and helpful. The area of town was fine, but the hotel building was very outdated. The building needed updating desperately. The water didn't feel clean, it left a residue when used and was brown tinged in color. My family and I did not feel comfortable staying here. There was also a strong smell of marijuana throughout the building. We smelled marijuana in the hotel building, the hallways, and even in our room.

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Donna

The hotel restaurant and bar were very pricey. Check the prices before you order. Not much food for the price. The bed was not that comfortable. But it was clean.

Partner

4/10

Poor

09 Sep 2025

Angel

Needs a serious remodel

The hotel is in major need of a remodel. I felt like I walked into the 1970’s. The sofa’s were sunken and stained terribly. The bed creaked with every movement. Woken up at 5am with horrid itching on the back of my legs and back. Would not return

Business

10/10

Exceptional

07 Sep 2025

Robin

So much love an hospitality

Leisure

10/10

Exceptional

06 Sep 2025

Priscilla

Very nice and convenient for us.

Partner

6/10

Pleasant

06 Sep 2025

Jean

Just ok

I’ve stayed here many times over the years but now This hotel needs updating … I probably won’t stay again. It’s dated, not the cleanest and restaurant food is really terrible.

Business

6/10

Pleasant

02 Sep 2025

Tim

Quiet, I slept well
Dirty, rusty bath tub
Old food in fridge from previous guest
Carpet is dirty and smelly

Business Self

10/10

Exceptional

31 Aug 2025

Mark

Friendly staff. Easy parking towing a u-haul.

Business_and_leisure Self

4/10

Poor

31 Aug 2025

Cynthia

I would upload pictures if I could. The water was brown, and the chair in our room was not dirty, it was filthy. These two things alone made it seem like everything was dirty. The room was out of date by electronic charging standards. There was no coffee in the room, although there was a coffee maker. We will not be staying at this property again, and do not recommend it. However, the front desk staff, all staff actually, were very nice and the room was cool.

4/10

Poor

28 Aug 2025

Vernon

Initial room smelled like wet dog. Second room wasnt smelly but room quality compared to other properties co-located was below norm as for standards. Overall appeared below \"Hilton\" standards. Property definitely dated.

Leisure Partner

2/10

Poor

13 Aug 2025

Cody

I booked two rooms for me and a co-worker. We checked in and were only in our rooms for a short period of time before heading to dinner. On our way out to dinner, my co-worker requested a new room due to finding stained pillows, facial hair in the sink (as if someone shaved), and bobby pins/hair ties all over the floor. She was upgraded to a junior suite because there were no more regular king rooms, but she did not get into the suite until after dinner. At the time, I went in with her to find an extreme mold type smell, more bobby pins on the floor, a rusted out tub/shower, and once I left she sent me a picture of toe nails found on the floor. Back in my room, I too found that I had a rusted out tub/shower but then I stepped on something the size of a quarter that was wet and slimy. I was barefoot so it grossed me out. While taking a picture of it, I stepped on another similar substance by the bed. I backed up to look at it and saw something under the bed. I took a picture, and this time the flash went off. The first two substances looked like maybe greenbeans mushed together and then the last substance looked like maybe chewed up meat and something white. It was disgusting and at that point, we packed our bags and left. We maybe spent a total of 45 minutes in either room.

Business

8/10

Excellent

10 Aug 2025

Vanessa

Good

Leisure Family

6/10

Pleasant

25 Jul 2025

Keli

There was no ev charging even though the website said there was.

Leisure Partner

4/10

Poor

19 Jul 2025

Verified traveler

Dirty and in disrepair, but staff was friendly.

The room was so dirty and in disrepair. Bed was uncomfortable and the hallways smelled. Bathroom had gross stuff on the side, a dead spider in the corner on the countertop, and the A/C was literally cracked open. It worked but just kind of highlighted how run down the place is. Staff was nice.

Friends_and_family Family

10/10

Exceptional

16 Jul 2025

Corrie Johnathon

Everything was great! Nice hotel!

Business Family

4/10

Poor

15 Jul 2025

Cornelius

No comment

8/10

Excellent

12 Jul 2025

Melissa

No switch to turn on bathroom fan

Leisure Family

4/10

Poor

30 Jun 2025

L Troy

It was close to the event we were attending.

Property itself was not an 8/10. I’m not sure why it would be rented in the condition it was in. Very unsatisfactory.

Leisure Family

6/10

Pleasant

22 Jun 2025

Renee

A/C wasn’t the best, flat pillows.
We were charged twice for breakfast, once when we made the reservation and again when we went down to eat!!

Leisure Partner

10/10

Exceptional

09 Jun 2025

Dontishia

Great place to stay.

Leisure Partner

4/10

Poor

09 Jun 2025

Jennifer

Toilet didn’t work and roaches on the wall.

2/10

Poor

03 Jun 2025

Helen

The smell was so bad. The hallway carpets were so dirty the room had pee in the toilet the desk chair had never been washed or dusted and the mirrors were not clean . Went to dinner and came back to hotel and of course my key didnt work. I will never stay at a hilton and couldnt do nothing because i had booked third party

Self

6/10

Pleasant

02 Jun 2025

Anndrea

the property was close to restaurants and other amenities. Since it was a Hilton, I would have assumed the building and rooms would have been in better condition. It could use an update. Other wise it was fine.

Leisure Family

6/10

Pleasant

30 May 2025

Cory

Bath tub was filthy and stained

Leisure Partner

2/10

Poor

28 May 2025

Denise

This was horrible! We’ve stayed at a number of Hilton Garden Inns and have had great experiences. This one however was dirty and falling apart. The water was brown (which the staff said was because of the city?), so had to use bottled water to brush our teeth. The plumbing was bad and it took a long time to get hot water, dirty furniture and carpets in the hallway and room, air conditioning broken in the lobby, monument sign in front of the property was laying on the ground, rusty tub, heavy “skunk weed” smell in the hallway and the bar and restaurant were sub-par as compared to other Hilton Garden Inns. I should have paid more attention to the previous reviews. I would not recommend the hotel at all, in fact Hilton should close this location!

Leisure Partner

2/10

Poor

19 May 2025

Crystal

Toilet didn’t work, water came out of the faucet yellow, front desk staff was rude. Laundry facilities did not work, and a dog in the room next to me barked the entire time I was there. Hands down worst Hilton I have ever been to.

10/10

Exceptional

14 May 2025

Cheryl

closeness to the interstate, rusty bath tubes

Business_and_leisure Family

6/10

Pleasant

05 May 2025

Melissa

Staff was nice. Room was dirty. Shower had mildew/mold. Towels had a funny, not clean, smell.

Leisure Family

2/10

Poor

28 Apr 2025

Shelton

This property should not be operating in the current condition of the building. Leaky HVAC, bugs falling out of the vents on to beds, rusted showers, poor quality control & maintenance, pee stains on the mattresses with no zipper covers, stained linens, musty, moist air in the rooms, broken A/C, NO TOWELS OR WASHCLOTHS... the list just kept growing.

This needs to be shut down for renovation. It is a disgrace to the Hilton brand.

Business_and_leisure Family

6/10

Pleasant

26 Apr 2025

Marilyn

The bath water was brown. One elevator was broken. Shower head was leaking. Dog was barking.

Leisure Family

10/10

Exceptional

16 Apr 2025

Wesley

Nice friendly staff , close to everything

Leisure Partner

8/10

Excellent

15 Apr 2025

Girishwar Arumugham

The property is old and can use an upgrade . The carpets are really dirty , for the money that they are charging. The staff are super nice . Safe and Easy access to highways .

Business Self

8/10

Excellent

22 Feb 2025

John M

Clean, new. What you would expect from a newer Hilton property

Business Self

8/10

Excellent

16 Feb 2025

John M

What you would expect from a relatively new Hilton Garden property.

Business Self

10/10

Exceptional

12 Feb 2025

Matthew

Great place

Leisure Partner

10/10

Exceptional

11 Feb 2025

Duana

Hotel was bit outdated in rooms, but overall was very clean and that is what mattered the most to me. Staff were very nice and helpful. Also, the breakfast was very good!! Overall a great experience!

Business Family

10/10

Exceptional

02 Feb 2025

Chad

Repeat visitors!

Leisure Family

8/10

Excellent

19 Jan 2025

Crystal

Good stay

10/10

Exceptional

19 Jan 2025

Erica

They customer care was excellent.

Business_and_leisure Family

10/10

Exceptional

18 Jan 2025

Andrew

Great people working there.

4/10

Poor

12 Jan 2025

James

Unfriendly front desk staff, dirty bathroom, Not the Hilton standard that I would have expected.

Leisure

8/10

Excellent

05 Jan 2025

Kathlene

The front desk staff was the absolute best! I'm sorry that I didn't get the young woman's name who checked us in, but she was a doll and went way above to help us find a place to eat on New Year's Day.

This was just a quick overnight stop for us, so we didn't use many of the facilities but everything was clean and up to par.

We had only 3 \"dislikes\". The elevator needs a service call, very jerky. We had two rooms, one of the alarm clocks went off at 5:00 am blaring music. Yes, we should have checked it before going to bed, but cleaning staff should also make sure they're in the off position. Last, also on me, the booking listing said \"hot breakfast\" and I mistook that for \"free\" breakfast. Priced too high for the area, in my opinion.

Overall it was a good and positive stay, made better by wonderful staff, but probably wouldn't stay there again based simply on the breakfast situation.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2025

Jeffery

Great

Leisure Family_with_children