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Best Western Galaxy Inn

Delaware - DE · United States

1700 E Lebanon RoadView location

6.6/10Good729 Reviews
Cleanliness6.8/106.8
Service7.4/107.4
Comfort7.0/107.0
Condition6.2/106.2
Location8.2/108.2
Neighborhood7.6/107.6
Quality8.8/108.8
Value7.8/107.8
Amenities6.0/106.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Galaxy Inn

Situated directly across from the Dover Air Force Base, this Delaware hotel offers comfort and convenience at a reasonable rate. Experience the highest quality of customer service, comfort and convenience while staying at the Best Western Galaxy Inn.

Located right across from the Dover Air Force Base in Delaware, this Dover hotel is situated in the quiet southern end of town while still providing convenient access to many local attractions. Hotel guests will find themselves minutes away from historic downtown Dover and the Dover Downs Racetrack and Casino.

The Best Western Galaxy Inn offers 63 well-appointed guest rooms, each featuring a single serve coffee maker, microwave, refrigerator, iron and board, cable television and free high-speed internet access. Enjoy a complimentary continental breakfast with a hot bar each morning to start off the day.

The hotel also features a fitness room, outdoor seasonal swimming pool, guest laundry and some business services. **Please note, the hotel apologizes we do not have an elevator on property**Just minutes from the hotel, guests can take a tour of the State Capitol or of Dover Air Force Base, home of the 'C-5 Galaxy' cargo transport aircrafts.

Read more about this hotelShow less

Enjoy bay area fishing or lying on the beach at Rehoboth or Dewey Beach. Hotel guests will also be close to a variety of local shopping. Guests traveling on business will appreciate the hotel's close proximity to corporate locations such as the State and County Offices, Kraft Foods Inc.

and Playtex® Products Inc. Both Delaware State University and Wesley College are also located nearby. Make a reservation today and save at the Best Western Galaxy Inn! Enjoy your stay.

With a stay at Best Western Galaxy Inn in Dover, you'll be within a 10-minute drive of Dover International Speedway and Blue Hen Mall. This hotel is 2.2 mi (3.6 km) from Bay Court Plaza Shopping Center and 2.3 mi (3.7 km) from Tidbury Park.

Make yourself at home in one of the 63 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Smoking areas
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until Anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No cribs (infant beds) available No elevators Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    21
  • Spoken Language

    English

Nearby attractions

Blue Hen Mall 2.8 km / 1.7 mi
Bay Court Plaza Shopping Center 3.2 km / 2 mi
Tidbury Park 3.3 km / 2.1 mi
Edgehill Shopping Center 4.9 km / 3 mi
The State House Museum 5 km / 3.1 mi
Delaware State Capitol 4.8 km / 3 mi
Delaware State Visitor Center 4.9 km / 3 mi
Old State House 4.9 km / 3.1 mi
Silver Lake Park 4.9 km / 3.1 mi
Biggs Museum of American Art 5 km / 3.1 mi
Schwartz Center for the Arts 5.2 km / 3.2 mi
First State Heritage Park 5.3 km / 3.3 mi
Delaware State Museums 5.3 km / 3.3 mi
Johnson Victrola Museum 5.5 km / 3.4 mi
Bayhealth Hospital 5.7 km / 3.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 63
  • Number of floors (main building): 2
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Hotel safeExtra charge
  • Lift access
  • GymExtra charge
Show 8 more facilities & services
  • Newspapers
  • Restaurant
  • PhotocopierExtra charge
  • Business centre
  • Outdoor freshwater pool: 1
  • Breakfast
  • Continental breakfast
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room TWO QUEEN BEDS NON SMOKINGRoom • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 28 m²ROO.2Q-NM
    Room TWO QUEEN BEDS NON SMOKINGPhoto unavailable8 photos

    Best Western Galaxy Inn

    Room TWO QUEEN BEDS NON SMOKING

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q-NM

    Room amenities

    • Cable TV
    • Hairdryer
    • Ironing set
    • Wi-fi
    • Alarm clock

    Facilities with extra charge

    • Fridge
    • Microwave
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKING • 1 Bedroom • 28 m²ROO.NM-1
    Room NON SMOKINGPhoto unavailable7 photos

    Best Western Galaxy Inn

    Room NON SMOKING

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM-1

    Room amenities

    • Wi-fi
    • Ironing set
    • Hairdryer
    • Cable TV
    • Alarm clock

    Facilities with extra charge

    • Hydro-massage bath
    • Tea and coffee making facilities
    • Microwave
    • Fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING BED NON SMOKINGRoom • KING BED NON SMOKING • 1 Bedroom • 28 m²ROO.KG-NM
    Room KING BED NON SMOKINGPhoto unavailable7 photos

    Best Western Galaxy Inn

    Room KING BED NON SMOKING

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG-NM

    Room amenities

    • Alarm clock
    • Wi-fi
    • Wheelchair-accessible
    • Ironing set
    • Microwave
    • Fridge
    • Hairdryer
    • Cable TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 28 m²ROO.KG
    Room KING SIZE BEDPhoto unavailable7 photos

    Best Western Galaxy Inn

    Room KING SIZE BED

    Room photos

    7 photos

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Room amenities

    • Alarm clock
    • Ironing set
    • Wi-fi
    • Hairdryer
    • Cable TV

    Facilities with extra charge

    • Microwave
    • Tea and coffee making facilities
    • Fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKING • 1 Bedroom • 28 m²ROO.NM
    Room NON SMOKINGPhoto unavailable7 photos

    Best Western Galaxy Inn

    Room NON SMOKING

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM

    Room amenities

    • Hairdryer
    • Ironing set
    • Wi-fi
    • Alarm clock
    • Cable TV

    Facilities with extra charge

    • Fridge
    • Microwave
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 1 Bedroom • 28 m²ROO.2Q
    Room TWO QUEEN BEDSPhoto unavailable8 photos

    Best Western Galaxy Inn

    Room TWO QUEEN BEDS

    Room photos

    8 photos

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q

    Room amenities

    • Hairdryer
    • Wi-fi
    • Alarm clock
    • Ironing set
    • Cable TV

    Facilities with extra charge

    • Fridge
    • Microwave
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Galaxy Inn

6.6
Good
729 Reviews
Cleanliness
6.8 /10
Service
7.4 /10
Comfort
7.0 /10
Condition
6.2 /10
Location
8.2 /10
Neighborhood
7.6 /10
Quality
8.8 /10
Value
7.8 /10
Amenities
6.0 /10
100 reviews shown
2/10
Poor
13 Jul 2026
Carrie
The place was a mess. There was a funky smell, sort of like moth balls, on the first floor. But worst of all, the bed was horribly uncomfortable.
Partner
4/10
Poor
12 Jul 2026
Susan
The entire hotel REEKED of pot smoke. It was revolting. The pool was disgusting; no one in their right mind would use it. Our room smelled terrible ALL the time - have the A/C units ever been cleaned out? The desk chair in the room was not only broken, but the seat had two large gashes in it. The armchair back was ripped up. The flower pots outside the front door of the hotel held absolutely dead \"plants\". The staff was nice enough, but whoever owns this place is not putting enough money back in to the property to maintain it. I would never, ever stay in this hotel again.
Partner
8/10
Excellent
27 Jun 2026
Terri
The check in was fast. The room was clean. My only complaint was breakfast was only served from 7am-9am . Not a big selection.
Partner
2/10
Poor
25 May 2026
Yvette
This is the dirtiest, nastiest hotel/motel I have ever had the displeasure of staying at.
I am applauded by the fact that your app even has this place as an option.
This place needs to be reported to the local board of health for immediate shut down.
Bathroom - old, moldy and dirty
Bed- hard and old. Bedding- old, dingy and dirty.
Television- very few working channels.
The entire experience was unpleasant to say the least. This place needs to be shut down or a total renovation from top to bottom. If I could give this place a negative amount of stars it would be -1000. I am totally disappointed that I was led to believe that this was a good hotel to stay at for the night.
Family
2/10
Poor
18 May 2026
Brejon
This hotel should be closed. I booked five rooms.From the moment we arrived, the staff made the place feel uncomfortable. The rooms were dirty — see the photos. In one room a fire alarm was left on a dresser; if a fire had started we might not have known. The showerhead was disgusting, the towels were stained, the walls were filthy, and there was trash under a chair. The manager’s office was cluttered with boxes and presented a serious fire hazard. The laundry room was a mess. I don’t understand why they left doors open for guests to see these areas. In one room the door would not lock; in another, the door was so stiff we had to push with all our strength to open it. The hotel used a key system, but keys frequently stopped working, forcing us to return to the front desk to have them reactivated. Staff told us the hotel was full, but it did not appear so — there were only about five cars in the lot, two of which were ours. Some vehicles looked run-down and a few employees appeared to be living on site. While employees were polite, the property clearly needs major repairs and a thorough cleaning.Breakfast was unappealing and was served only one morning (Thursday) during our Wednesday–Saturday stay. given the condition of the staff areas, I wouldn’t have felt comfortable touching the provided breakfast. None of the gym equipment worked The management should not be allowing guests to stay there. I hope none of us become ill. I am surprised the health department and fire departmen
4/10
Poor
18 May 2026
Angela
The room wasn't too clean, I saw specs of not even sure what at the corner of the room. There was a smell to the entire place that others stated the same. It's sad that the prices increase because of race weekend. It really wasn't worth the price that I paid. Front desk was super nice and helpful.
Friends_and_family Family
2/10
Poor
17 May 2026
Jamie
This hotel should be closed. I booked five rooms.From the moment we arrived, the staff made the place feel uncomfortable. The rooms were dirty — see the photos. In one room a fire alarm was left on a dresser; if a fire had started we might not have known. The showerhead was disgusting, the towels were stained, the walls were filthy, and there was trash under a chair. The manager’s office was cluttered with boxes and presented a serious fire hazard. The laundry room was a mess. I don’t understand why they left doors open for guests to see these areas. In one room the door would not lock; in another, the door was so stiff we had to push with all our strength to open it. The hotel used a key system, but keys frequently stopped working, forcing us to return to the front desk to have them reactivated.
Staff told us the hotel was full, but it did not appear so — there were only about five cars in the lot, two of which were ours. Some vehicles looked run-down and a few employees appeared to be living on site. While employees were polite, the property clearly needs major repairs and a thorough cleaning.Breakfast was unappealing and was served only one morning (Thursday) during our Wednesday–Saturday stay. We walked across the street to McDonald’s instead; given the condition of the staff areas, I wouldn’t have felt comfortable touching the provided breakfast. None of the gym equipment worked They should refund our money because the rooms were unsanitary and uncomfortable.
Family
4/10
Poor
16 May 2026
Dexter
Property is very bad condition. Rooms not clean and in very bad condition. Very poor house cleaning. Property should be condemned.Parking lot littered with broken down cars.
Family
10/10
Exceptional
07 May 2026
Melanie
Breakfast was good Staff friendly room clean
Partner
2/10
Poor
19 Apr 2026
Amie
When my daughter and I walked into our room, the toilet seat was up and the water was running. The bowl was stained brownish red and there were pubic hairs on rim. There were two queen beds. Mine had definitely been slept in and not changed. There were long hair strands on one of my three pillows and in the bed as well as small short black hairs on top and under the top sheet. There were also hairs in the moldy shower. It really was gross. Not what I would expect for one night at $139
Family
2/10
Poor
22 Mar 2026
Robert
This was perhaps the most unclean and unsafe lodging we have ever seen. The poor lady at the front desk tried to be helpful and we looked at 3 separate rooms, all of which reeked of smoke and mold problems. We refused to stay and found another hotel in the area. Because we booked through Expedia, we were told they could do nothing and we would have to report our problem back to Expedia for a refund. Still in the middle of that problem resolution with Expedia support.
6/10
Pleasant
15 Mar 2026
Katie
Room was ok. Property has a dirty feel and it smells. Shower had a bunch of hair in it.
Partner
10/10
Exceptional
17 Feb 2026
Jeremiah
Room was spotless, staff are always pleasant.
Partner
8/10
Excellent
27 Dec 2025
Jillian
Room had some hair in the tub but was clean everywhere else
Business Partner
2/10
Poor
29 Nov 2025
Elena
I usually don’t expect much from a 2 star hotel but I’ve been fairly lucky with modest clean 2 stars motels/hotels on the past, especially from Best Western. Unfortunately this one really didn’t meet my modest expectations. The room looked nice and modern overall but the bathroom was DIRTY. There was some sticky drops next to the toilet and whoever mopped the floor just pushed dirt up against the baseboard.
The mattresses were old and the springs popping up making it very uncomfortable.
Breakfast surprised us. Pretty good for a 2 stars hotels with scrambled eggs, sausage and potatoes!
Leisure Family
10/10
Exceptional
19 Oct 2025
Joselyn
Nice spot
Leisure Partner
10/10
Exceptional
15 Oct 2025
Patricia
Good
10/10
Exceptional
13 Oct 2025
Imran
Great stay.
8/10
Excellent
22 Sep 2025
Natanya
Great over night service at desk
Leisure Family
6/10
Pleasant
20 Sep 2025
Patricia
Too pricy for the type of rooms and surroundings.
Leisure Self
10/10
Exceptional
31 Aug 2025
Brittany
Great Stay !
Business_and_leisure Partner
8/10
Excellent
10 Aug 2025
Marie Josephe
Good
10/10
Exceptional
07 Aug 2025
Brittany
Great!
8/10
Excellent
30 Jul 2025
Robert
First room smelled of smoke they changed us right away.
Leisure Family
8/10
Excellent
22 Jul 2025
Matt
Great staff
Leisure Family
2/10
Poor
22 Jul 2025
Walter
Room was not fit to stay in(bed bugs, filthy bathroom, moldy smell. Was in town one night due my mother’s wedding. Bc it’s summer and stayed in Sat night, no other hotels had available rooms, so that we could leave. Switched first room bc of bed bugs, second room had no bed bugs, but bedding not the cleanest and bath so dirty had to leave without a shower. Now I can’t get a refund for the $179 its cost. Expects is supposed to be contacting me regarding stay/refund
Leisure Partner
10/10
Exceptional
21 Jul 2025
Jae
Front desk clerk was amazing and helpful, room was clean and had everything you needed
Business_and_leisure Self
2/10
Poor
15 Jul 2025
Dennis

Smoked out

This is probably top 2 worst hotels I’ve ever stayed at in my life
The smell of illicit smoke as I walk into the hotel area was ridiculous
Then we get to our room which I specified to be non smoking and the disgusting smell of cigarettes as you enter ,had me coughing all night. I’ll be at a walk-in today if it doesn’t stop. We have stayed at numerous best westerns over the past 10 years or so. Hardly ever a problem . Even if it was a so so stay
. But I felt the need to write a review about how awful this place smelled. . In hopes that other people don’t have a bad experience like we did
Even my wife who is an ex smoker said it was so gross in that room.
Please don’t let this fall on deaf ears . This makes me not wanna ever stay at another best western ever again. I never ask for a refund , but I would be disappointed if we weren’t refunded for this
Friends_and_family Family
2/10
Poor
10 Jul 2025
Verified traveler
Bad, just really bad.
Friends_and_family Family
4/10
Poor
29 Jun 2025
Kendra
Stated here a second time with my family for a lacrosse tournament. The hotel smells like cigarette smoke and the room was not very clean. The staff was friendly but the hotel itself needs to be refreshed and deep cleaned.
Friends_and_family Family
10/10
Exceptional
22 Jun 2025
Judy
Very clean hotel. Extremely friendly staff.
Leisure Self
10/10
Exceptional
15 Jun 2025
Matthew
Excellent place to stay
Leisure Family
4/10
Poor
02 May 2025
Wayne
Entire hallway and room smelled like mold. Horrible stale musty smell. Plus the smell of weed at every entrance.

We've stayed in Dover many times during our April vacations, and this place was the worst quality. Hard to believe it's the same price as Microtel across the street.
Leisure Family
8/10
Excellent
29 Apr 2025
Felice
For the money, it was a good stay. Property needs some updates
Leisure Family
6/10
Pleasant
27 Apr 2025
Jairo

Ok stay

Hallways had a bad odor of cigarettes, sticky room floors, bed and sheets where not addressed when we came back to our room, bed was hard and flat like sleeping on the floor. Only good thing was the breakfast.
Business
2/10
Poor
20 Apr 2025
Perry
Property smelled like smoke and marijaunia. Fight in the hall, very dirty, Smokey rooms, parking lot had damaged cars and people sleeping in a car. Horrible experience. Not safe.
2/10
Poor
19 Apr 2025
francine
The posted pictures are NOT what the rooms look like at all. The bed springs make noise when sat on the bed. Felt the springs. (Found out they are 20 years old). Hair in the shower. Let’s just say we left and found another place to stay. I have NEVER done that before but I did not feel like it was clean enough to push myself to stay 2 nights.
Leisure Family_with_children
10/10
Exceptional
19 Apr 2025
Kellie
The check in clerk was friendly and informative. Unfortunately you could still smell cigarette smoke in the non smoking room and bed was really uncomfortable.
Friends_and_family Family
6/10
Pleasant
06 Apr 2025
Frederick
I reported a broken beer bottle by the entrance door on 2nd floor about 5:00 Saturday evening & 7:30 Sunday morning it’s still there.
Hotel hallway smelled of weed but that’s the clientele.
Floor in room was sticky & dirty.
Poor maintenance in shower & poor paint job in room. First & Last time At hotel
1
Leisure Partner
8/10
Excellent
01 Apr 2025
Reinaldo
Nice place, nice staff, reasonable price, nice rooms. If I had to complain about something it would be that our king size bed's mattress was hard as a board and hubby and myself have bad backs and didn't sleep well during our stay. However, I did not complain about it to them. I would go again ( I'd just request another room)
Business Partner
8/10
Excellent
18 Mar 2025
Debbie
New mattresses
Leisure Partner
10/10
Exceptional
13 Mar 2025
Don
Cleanliness and quiet
10/10
Exceptional
22 Feb 2025
Anna
The manager Steve is great and super helpful as well as everyone who works there. Super clean nice rooms with Netflix on the TV
Leisure Partner
6/10
Pleasant
26 Jan 2025
Ada
The beds are very old. Even the springs came out of the mattress.
Leisure Family
10/10
Exceptional
11 Jan 2025
Alex
Parking
10/10
Exceptional
06 Jan 2025
Michelle
Staff is very nice and friendly, the breakfast is decent. Jacuzzi was amazing.
Self
4/10
Poor
25 Nov 2024
Carlos
Room had multiple lights not working properly.

Staff was overall friendly but continued on their own conversations and attended to me in the downtime.

Breakfast ends at 9AM on weekends which is relatively early.
Leisure Self
6/10
Pleasant
03 Nov 2024
Charolette
Not for small children
Business_and_leisure Family_with_children
10/10
Exceptional
02 Nov 2024
Kenny
Safe, clean, and convenient
6/10
Pleasant
27 Aug 2024
Verified traveler
It was my first time staying at a Best Western. While the staff was very friendly our bathroom left a lot to be desired. The last guest had left her garments hanging on the back of the bathroom door, our tub consistently filled up with water while showering, and there was hair on the blow dryer. We were only in town for a short stay for a concert, but definitely expected a better condition for the room. The staff was very plesent and had offered to retrieve the garments. The hotel was all booked and we didn't have another option for another room. While not the worst experience, it could have been better.
Friends_and_family Friends
4/10
Poor
19 Aug 2024
Elizabeth

Terrible

Check in took 40+ mins because they had trouble finding a “clean” open room, even though the hotel was not at capacity and we had already paid. Another guest was given a key to our room and tried to get in while we were sleeping. Fire alarm went off for 30 mins at 1am for no apparent reason.

Our “non smoking” room had cigarette butts sitting next to the window, all the surfaces were dirty and sticky, and there were small curly hairs all over the bathroom and bathroom towels. Stains on the sheets, walls, curtains and floors. Baseboards were filthy and peeling away from the walls.

Key card only worked at certain entrances. Garbage and terrible smells in all the stairwells.

Only left 2 stars and not 1 because the woman checking us in was nice and apologetic about the lengthy check in time.
Friends_and_family Friends
4/10
Poor
19 Aug 2024
Patrick
Dirty room and fire alarm went off at 1230 am
Leisure Friends
8/10
Excellent
29 Jul 2024
Margaret
Everything was great
10/10
Exceptional
28 Jul 2024
Alfredo
Nice place to stay
Leisure Partner
2/10
Poor
25 Jul 2024
Matthew

Nope Nope Nope

Room was gross! No cover over the mattress, just a sheet. Also the shower was broken and sprayed into the celling. Everything smelled like mold. Ill never stay there again
Friends_and_family Family
8/10
Excellent
15 Jul 2024
Jeremy
It was a good hotel - nothing fancy, but it was clean and everything worked like it was supposed to. The area around it did t seem great, but we arrived at night and left early the next morning.
Leisure Family
4/10
Poor
08 Jul 2024
Laura
The hotel is for homeless families. I was visiting in Delaware very disappointed. I glad it was for 2 nights. Roaches and air conditioner had a smell coming out of vent.
2/10
Poor
08 Jul 2024
Jacqueline

False Advertisement

Horrible and I was Quoted one Price that was Lower but when I was Finalizing it was More . I won't be Using this Site or Services again very Disappointed. It was a Whole False Advertisement.
8/10
Excellent
30 Jun 2024
Christopher
overall stay was good
Leisure Family
10/10
Exceptional
26 Jun 2024
Danielle
We had only one issue during our stay…but was taken care of immediately after I called the front desk and then they called back to see if I had any other issues and if everything was okay now . Staff was very helpful needed extra towels, very quick to respond!! The only problem was which didn’t interfere with our stay and wasn’t really a problem but they had several people living there so it seemed but it didn’t affect us in any way . Just something we observed will be staying there again in the near future
Leisure Family
4/10
Poor
17 Jun 2024
Jacquelyn
The room cards never worked it smelled like cigarettes breakfast was the same
Leisure Family
6/10
Pleasant
17 Jun 2024
Jacquelyn
The hotel smelled like stale cigarettes. The room keys stopped working several times during our 2 night stay. The room had dead bugs by the ac. The floors had a slippery coating on them. The breakfasts were okay just the same everyday. The staff at the front desk and the woman who cleaned the rooms were so polite and helpful.
Leisure Family
4/10
Poor
15 Jun 2024
Luis
No good services
Leisure Friends
10/10
Exceptional
14 Jun 2024
John
Loud motorcycles and trucks much of the day and evening!
Leisure Self
8/10
Excellent
29 Apr 2024
Verified traveler

Basic hotel stay

The front desk clerk was friendly and helpful. The room was clean but run down. Pillows were small. Breakfast hours too short. Expensive, probably due to race weekend.
Partner
2/10
Poor
29 Apr 2024
JD
It would be easier to say what didn’t go wrong. As soon as we walked into the main lobby it smelled horrendously of cigarette smoke with nobody smoking nearby at the moment. There was also a styrofoam bowl of half eaten dry cereal on a lobby chair. The two FDA’s were decent but we initially had an issue with our room key not working, (our room was on the complete other side of the building) and they fixed that. We get into our room and it is a complete disaster. Both queen beds unmade, lights on, bathroom door is open, light and fan were on. Almost as if someone rolled out of bed and left. After a 3 hour drive down and being in the sun for 16 hours we did not feel like it was going to be a clean stay and opted to go home because it was such a terrible welcome. They offered to get us a new room but declined and drove the three hours back home and were not charged. Although polite, NO ONE was remorseful about this, not even the two FDA’s but more importantly the manager who i had to deal with the next morning to get the refund straightened out. He talked to me as if everything was our fault and it was a big inconvenience on his end, and did as little as possible with saying “yeah sorry about that” word for word on regards to the issue. So it seems that this has happened in the past, and will continue to happen. Never, have I dealt with such a poorly run hotel and miserable manager. We will never think of coming back. Do yourself a favor and go elsewhere if you can.
Leisure Friends
6/10
Pleasant
15 Apr 2024
Lucy
Smelled like cigarettes and marijuana
Business Family
10/10
Exceptional
04 Jan 2024
David

Great stay

Was great and check in was fast and easy. I
Partner
2/10
Poor
18 Nov 2023
Randall
This was the worst hotel we ever stayed in. We did not have hot water for three days. Wednesday morning when I got up to shower and prepare for my dialysis treatment there was no water. The water had been completely shut off which is not good for keeping the access area clean. Upon returning we were told the hot water heater was being repaired and would be on in the early evening. That did not Upon our return later that night. Needless to say that did not happen. I will never stay there again and don't recommend others to stay. The hotel needs a complete renovation and a owner who cares about the condition people are staying in and not just money.
Partner
2/10
Poor
13 Nov 2023
Anthony
The room was dirty. There was urine all over the toilet and the tub and toilet were not clean. The front desk person was talking and yelling at himself
Business Family_with_children
10/10
Exceptional
22 Oct 2023
Patricia
Very nice
10/10
Exceptional
12 Oct 2023
Ashley
Easy in and out as far as our stay
Leisure Friends
2/10
Poor
16 Sep 2023
Sandra
We got in last night at 1am, after calling around 10:30pm to tell them we were going to be late. No answer, rolled over to main best western number. Told them and they were going to pass on message. Got there at 1am, no one at front desk. Waited about 5-10 min, called hotel number again, rolled over again. So pissed and cranky and tired by now. Was contemplating finding another hotel but by then, at 1:30am, lady stroll on in. She had “stepped away”, really, for a 24 hour desk. Was tired so figure I’d deal with it in the morning. Got to room, not cleaned too well but bed was ok. Room smelled smoky when I reserved non smoking. It’s 2am now and I just crashed. Now to deal with these issues in the morning. Not a great experience by a looooong shot. Sorry for the long story 😜
Leisure Friends
6/10
Pleasant
27 Aug 2023
Steven
Cigarette stench throughout the building. no elevator
Business_and_leisure Partner
6/10
Pleasant
20 Aug 2023
Rachael
Didnt like that there were no dining options and that the tv didnt have hbo etc
Leisure Partner
2/10
Poor
03 Aug 2023
Megan
I was so disappointed. I had to sleep on top of towels and use a shirt as a blanket because there was hair on top of the sheets and the sheets were all stained. The shower was disgusting.

Will never be back
Business Self
6/10
Pleasant
30 Jul 2023
Trevor

You get what you pay for. Honestly, pay more!

It’s what you would expect for a cheap rate. One of the bottom Best westerns we have stayed in. Smelt like smoke everywhere and the cleaning staff were extremely loud in the mornings, yelling and listening to music up and down the hallways.
Business
4/10
Poor
30 Jul 2023
Amy and John

Cheap price, but don’t recommend

Entering the lobby gave a strong smell of weed, along with the stairwells. At the pool, two women were opening smoking their weed and it smelled terrible. The room itself was okay for the purpose of needing a place to stay for a lacrosse tournament. The breakfast was decent and the shower had good water pressure. The price was right, but wouldn’t recommend to a friend.
Friends_and_family Family
8/10
Excellent
12 Jul 2023
Nora
Love staying here, rooms are always clean, and staff is very friendly.
Partner
8/10
Excellent
12 Jun 2023
Mary
Staff was very friendly
Not handicap friendly
Leisure Family
2/10
Poor
03 Jun 2023
Kelsey
Disgusting
4/10
Poor
02 Jun 2023
Margaret
Entire facility reeked of marijuana and cigarette smoke.
Leisure Partner
8/10
Excellent
28 May 2023
Jessica
Good place to stay staff was really nice
Family_with_children
4/10
Poor
17 Apr 2023
Verified traveler

Would not recommend

The front desk staff was very nice. The room (and the whole hotel) smelled bad. The floors were not clean, though the sheets seemed to be, thank goodness. My daughter wiped every surface with clorox wipes but refused to leave her clothes in the room because of the smell.

You definetly get what you pay for.
Friends_and_family Family
2/10
Poor
13 Apr 2023
Tara
Great place to stay if you want to get high from people I. The halls and smell urine in the carpets. I had to block the bottom of the door so my kids wouldn’t smell the pot in the halls at night. One of the lights didn’t work in our room and depending what door you exited the carpet smelled like someone urinated on it and never cleaned it.
Leisure Family
6/10
Pleasant
10 Apr 2023
Anna
I really don't have anything to say. I'll leave it at that
Leisure
8/10
Excellent
27 Feb 2023
Kayshawn
Great work
6/10
Pleasant
14 Nov 2022
Sheryl
hotel staff was nice, tv did not work the entire stay, informed front desk, he stated it was nothing he can do about it
Leisure Partner
4/10
Poor
20 Sep 2022
Dave
Room itself was clean enough. The beds were creaky. The bathroom ceiling and corners of shower were covered in black mold. The water coming out of the bath tap was chocolate brown to start off with and there was more water running down the wall behind the shower head than what came out of it. The small sink left no space to put anything other than a bar of soap. No place to put anything if you use any kind of product. The pool was brown. They were freshly painting railings which was nice, but no wet paint signs ment fresh paint on your clothes. The person on front desk at check out couldn't even say good morning or how was your stay, he just pointed at a basket to drop key cards in.
Leisure Partner
2/10
Poor
20 Sep 2022
Verified traveler
Seemed as if people are living here. I felt unsafe there were people hanging around outside late at night. None of the exterior doors were locked, anyone could get in with no key. In addition glass on at least two of the exterior doors was shattered & taped up. The platform on the bed in room 131 squeaked whenever you moved. The carpet in the halls on the first floor was filthy!! This is my second bad experience staying at a Best Western, this is also my last time staying a Best Western Hotel!
Leisure Partner
10/10
Exceptional
26 Aug 2022
Patricia
Clean
Leisure Family
10/10
Exceptional
24 Jul 2022
Nicole

Nice stay!

My friend and I just needed a place to stay after a concert nearby and this was a great hotel for that!!
Friends_and_family Friends
2/10
Poor
18 Jul 2022
BARBARA
The breakfast was satisfactory but the rooms were filthy. We spoke to Erika at the front desk and she told us that we need to contact Expedia to get a credit. Please have your staff call Erika to get us the credit. There were flies in the room; under the bed there was food and garbage; floors and bathroom were dirty and we had a 19 Month old running around. We will never stay here again!
Leisure Family_with_children
4/10
Poor
06 Jul 2022
Zuleika
Not only was it filthy from the hallway to the stairwell but the pool was closed despite the weather being sunny and 90degrees.
Leisure Family
2/10
Poor
04 Jul 2022
Tanja
When i arrived the facility smell of marijuana. There was a party going on all night in the room next to mine and the music stayed on all night. My kids and i could not sleep peacefully. I arrived back to my room after a storm on one of the nights i was there to find total darkness and it stayed that way almost an hour. One good thing was my room was clean.
Leisure Family_with_children
10/10
Exceptional
24 Jun 2022
Lee
Didn't stay long enough to form an opinion.
Leisure Family
4/10
Poor
24 Jun 2022
Betty
the room was dirty including carpet and my shoes stuck to the floor in several places in the entry way. There was mold in the bathroom in several places.
Leisure Self
10/10
Exceptional
19 Jun 2022
Linda
Hotel was very nice. Nothing was unique.
Business Family
6/10
Pleasant
13 Jun 2022
Robert
This is an older hotel that is making an effort. The rooms are dated, but were clean and comfortable. The breakfast was good. It met our needs. Nothing had us jumping for joy nor were there any issues that had us gnashing our teeth in frustration.
Business_and_leisure Family
10/10
Exceptional
11 Jun 2022
Debbie
It was fine
Leisure Family_with_children

Location & surroundings

Best Western Galaxy Inn
1700 E Lebanon Road, Dover, United States

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Best Western Galaxy Inn

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