Best Western Plus Rose City Conference Center Inn

8/10

Excellent

25 Apr 2026

Amit

Convenient hotel. Parking lots

Partner

10/10

Exceptional

23 Apr 2026

Parks

I have stayed at this hotel now for 4 nights on 2 separate occasions. It is a good location near several restaurants and is centrally located. The rooms have been recently updated and feature large new televisions and all new furniture including bedding. The bathroom was renovated with a nice walk in shower. I find that the breakfast is one of the best I have seen and I travel for a living. It is a small breakfast area with plenty of seating. Ms Tammy always has some sort of meat or sausage including boiled eggs, omelettes or some type of eggs, biscuits and excellent gravy. There is coffee and juice and often yogurt. I will be staying here the next time I need to visit Thomasville, GA.

Self

10/10

Exceptional

20 Apr 2026

Mary

We were given a larger room than we booked originally, and when we wanted to extend our stay, we were allowed to stay in the same room at the same price. Everyone was very accommodating and helpful

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Todd

The hotel was in the exact location needed for my trip. Plenty of food and resources nearby. Very clean hotel with polite and accommodating staff

Partner

10/10

Exceptional

07 Apr 2026

John

Great location, clean rooms and the staff was very friendly. Would definitely stay again.

10/10

Exceptional

06 Apr 2026

Nick

Great staff

Self

10/10

Exceptional

30 Mar 2026

Charlotte

Everything was wonderful

Friends_and_family Family

2/10

Poor

29 Mar 2026

Roberto

Dear Best Western Customer Service,

I am writing to formally file a complaint regarding my recent stay at one of your properties.

Upon check-in, the first room provided was in completely unacceptable condition. The toilet contained visible urine and feces, there was hair on the bed and throughout the floor, and leftover food was present on the floor. It was clear the room had not been properly cleaned prior to my arrival.

After reporting the issue, I was moved to a second room. Unfortunately, this room was also in unacceptable condition. The toilet again was visibly dirty, with urine around it, demonstrating a repeated failure in basic housekeeping and sanitation standards.

This was not an isolated incident but rather a pattern that strongly indicates systemic issues with cleanliness and management at this location. These conditions fall far below reasonable expectations for any hotel brand and raise serious concerns about hygiene and guest safety.

Despite these issues, no adequate resolution was provided at the property level, and I was still charged for the stay. Given that the rooms were not fit for occupancy, I am requesting a full refund for my stay.

I have documented the conditions and am prepared to provide evidence if needed. I trust that Best Western takes guest safety and cleanliness seriously and will address this matter promptly.

I look forward to your response and a resolution.

Sincerely,
Roberto G

2/10

Poor

23 Mar 2026

reagan

I would not recommend staying at this location.

When we arrived, the room did not appear to be properly cleaned. There was hair on the sheets and visible stains on both the sheets and the comforter, which immediately raised concerns. We also had difficulty sleeping while in the room.

More importantly, my fiancé and I began experiencing symptoms while we were there. We both developed headaches around the same time during our stay, which continued to worsen throughout the day, even after we checked out around 8:30 AM.

By that evening, around 7 PM, our symptoms had become severe. My fiancé collapsed, and I had to call 911. We were both taken to the ER, where doctors indicated our symptoms could be consistent with toxin exposure or possible carbon monoxide exposure. Based on our timeline, the hotel room was the only shared environment where this could have occurred.

I contacted corporate, who reached out to the property. The response from the hotel was very disappointing. I was told the room had been checked, but there was no urgency, concern, or meaningful follow-up. The response felt dismissive, given how serious the situation was.

Despite everything, I was still charged around $200 for the stay with no refund or apology. I am sharing this so others are aware and can make an informed decision before booking.

Partner

10/10

Exceptional

18 Mar 2026

cynthia

We give this hotel a 5 star for their updated look, clean room and friendly staff. I would like more low fat options for breakfast.

Partner

10/10

Exceptional

16 Mar 2026

Penny

Extra clean hotel with courteous staff located in area with many restaurant options and convenient to shopping.

Family

10/10

Exceptional

15 Mar 2026

Jhaneil

Great place and location. I will be back next year

Partner

10/10

Exceptional

09 Mar 2026

Vickie

Rooms were clean and comfortable and updated. Parking lot felt safe and well lit. Everything worked s expected.

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Brian

I love staying here when I'm in Thomasville. The staff and the property is nice.

Family_with_children

8/10

Excellent

01 Mar 2026

Candice

Clean and very spacious.

8/10

Excellent

22 Feb 2026

Marilyn

Clean rooms good staff

10/10

Exceptional

20 Feb 2026

caroline

First the front desk. the staff are very friendly & very helpful. The place is very clean. The beds are very comfortable too. I love the breakfast, nice options. Plus, it is also located next to lots of restaurants & across the street from mall area & very close to Walmart. All needs met. I would gladly stay here again .

Self

6/10

Pleasant

18 Feb 2026

Andrew

Na

Self

10/10

Exceptional

09 Feb 2026

Michael

Everything was excellent, clean, good breakfast, friendly staff will book again if ever back in the area.

Partner

8/10

Excellent

06 Feb 2026

Priscilla

The room was good, but the water was not hot enough, and the blind was broken and could not go up and down.

Family

10/10

Exceptional

27 Jan 2026

Brian

Yes

10/10

Exceptional

20 Jan 2026

Judy

The king bed room was large and clean. Comfortable bed. Staff was very nice, we needed more covers for bed since the night we stayed the temperature had dropped to low 30s they were very nice to bring up blankets. Breakfast was plentiful and good.

8/10

Excellent

16 Jan 2026

LaStacia

Staff was friendly and the rooms were clean. Decent breakfast.

Leisure Partner

10/10

Exceptional

15 Jan 2026

Dave

This was probably the Best Best Western Hotel I've ever stayed in. The room had been renovated, was clean, modern, and truly upscale. The staff was attentive upon my arrival and at my departure. It was quiet, no loud noise overnight, and the bed was very comfortable. Two minor drawback- a cockroach crawled out from under the soap tray when I lifted it (hey's it's south Georgia, roaches are just a thing). The breakfast was ho-hum. Fresh fruit wasn't really fresh.- the waffle mix had blue in it, and I wasn't sure if it was blueberry or mold - no signs to tell, and no bacon - the sausage was more of a dinner variety, not a breakfast sausage. Still, 5 out of 5 stars.

10/10

Exceptional

08 Jan 2026

Albert

Yes

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Brian

Yes, the rooms are very clean

Business_and_leisure Family_with_children

10/10

Exceptional

03 Jan 2026

JIM

Very clean room , great staff and breakfast !

Friends_and_family Friends

10/10

Exceptional

31 Dec 2025

Don

Another great stay at this location. It’s our regular pick when in Thomasville

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Robert

Courteous staff, excellent breakfast bar.

Leisure Self

10/10

Exceptional

27 Dec 2025

David

Spacious room nicely furnished. Comfortable AC. Nice shower.

Family

10/10

Exceptional

13 Dec 2025

Linda

The staff was exceptional! Our room was clean and the breakfast buffet was well staffed and food was warm and appealing. Loved the coffee machine. Having coffee 24/7 was a definite plus..first place that this has been available!

10/10

Exceptional

13 Dec 2025

harold

CLEAN AND GREAT LOCATION

Leisure Family

10/10

Exceptional

12 Dec 2025

Don

Yes, room was great but the coffee system is placed too high to make it work easily.

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

joseph

Room was excellent staff could not b nicer

Leisure Friends

10/10

Exceptional

12 Dec 2025

JOHN

The hotel apparently is new. Everything was pristine.

Friends_and_family Family

2/10

Poor

29 Nov 2025

Veronica

The room had fleas.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Sarah

Clean

Leisure Family

6/10

Pleasant

25 Nov 2025

Terea

Room was cool. However, there was a problem with the elevators and had to climb 4 floors for the 2 days we were there. The Mgr did not want to compensate at least 1 day. I will not be returning. He did not compensate because I went through a 3rd party booking .

Business_and_leisure Family

10/10

Exceptional

24 Nov 2025

Don

Rooms were recently renovated new

10/10

Exceptional

24 Nov 2025

Valencia

The rooms are remodeled and absolutely beautiful. The beds are so comfortable and i love that

10/10

Exceptional

16 Nov 2025

Jonathan

Clean, nice, new. Good breakfast and amenities.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Yvonne

The front desk personnel were friendly and helpful. The breakfast personnel were on top of keeping the hot food containers supplied. The breakfast was wonderful. The beverage machine was over the top.

Friends_and_family Family

6/10

Pleasant

08 Nov 2025

Joshua

Nice place, location, and price compared to other places in the area. Elevator was broken, water in shower wasn’t very hot. One employee was sitting in the lobby playing on his phone with one hand, digging in his toes with the other! I’d probably stay again but they might want to tighten up because it isn’t a bad hotel.

10/10

Exceptional

08 Nov 2025

Rita

The staff was lovely.
The room had a very nice Scandinavian Design.
The only drawback was rhe elevator did not work . Glad I was on the 2nd floor

Business Self

10/10

Exceptional

07 Nov 2025

Tamera

Good staff, good rooms, good location to many things.

8/10

Excellent

02 Nov 2025

MICHELLE

staff was great room was wonderful

Business_and_leisure Partner

8/10

Excellent

31 Oct 2025

Betty

Newer property

10/10

Exceptional

28 Oct 2025

Ann

No problems.

10/10

Exceptional

26 Oct 2025

Brian

Everything was perfect

Business_and_leisure Family

2/10

Poor

25 Oct 2025

Tiffany

We woke up this morning to a very large dead roach in the bathroom floor.

Business

10/10

Exceptional

19 Oct 2025

Vivian

Staff was great!

10/10

Exceptional

17 Oct 2025

Desiree

I was in town for a wedding and so glad I booked here! The front desk staff was nice and helpful, the property itself was well-kept and the room was very nice and CLEAN! As a female solo traveler, I felt safe during the entire stay. 10/10, would definitely book again.

Self

10/10

Exceptional

14 Oct 2025

Ryan

Very good

6/10

Pleasant

13 Oct 2025

Pharisha

Everything was good, except no towel racks in the restroom and a partial shower door. I would have given excellent were it not for those items, but they are enough to make me NOT return unless there is no other option

Leisure Family

10/10

Exceptional

06 Oct 2025

sherri

Disappointed

I texted number to ask for towels. Was told they would bring me some. I never got them.

Partner

6/10

Pleasant

04 Oct 2025

Megan

Staff were very helpful and kind.

Leisure Family

10/10

Exceptional

29 Sep 2025

Shakonda

Nice and clean

Business_and_leisure Family

8/10

Excellent

26 Sep 2025

brett

Room was great, room was clean, and for nice and cold. The staff was excellent.

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Linda

Very clean room and love the updates that has been made.

Leisure

10/10

Exceptional

21 Sep 2025

John

Air conditioner works very well. Room was nice and cold when we arrived, bed was comfy larger TV was nice. Perfect place to spend a night after the FSU game

Leisure Partner

10/10

Exceptional

11 Sep 2025

Darrell

2 night stay!

The building had construction going on but it did not hinder our stay what so ever. The bed and pillows were the best we had experienced EVER! The room air conditioners were AMAZING! We had a Studio room and the couch could have been better. It was not very comfortable. The shower was weird. The glass was only half way covering the opening, allowing water to make a mess just outside the shower. The toilet was tall and very comfortable to sit down on and was easy to stand back up from. The location of the hotel itself was PERFECT! We will return if ever back in the area!!

Partner

10/10

Exceptional

09 Sep 2025

Clarence

A Very Comfortable Stay

Staff was exceptionally friendly and helpful from check in to check out. Room was recently renovated and was very clean and comfortable. Overall, it was quiet and a great sleep experience.

Business

6/10

Pleasant

07 Sep 2025

Robert

Coffee pots never worked. Found a roach in bathroom during the night. The staff did everything they could do and were very polite. Mgmt did not even apologize for our problems.

Business_and_leisure Family

10/10

Exceptional

06 Sep 2025

Chante

I LOVED MY STAY

Business Self

6/10

Pleasant

03 Sep 2025

Adrian

Housekeeper Audibly Sighs

Housekeeping asked when I was checking out. When I told her I was checking out late she sighed and complained about having to clean another floor—then come back. Felt compelled to tell her the very personal reason why I was staying just one hour more. Least professional hotel I've been to in a while.

Self

10/10

Exceptional

01 Sep 2025

Brian

Very nice

Leisure Family

10/10

Exceptional

28 Aug 2025

Sharon

Night staff very nice and cooperative.

10/10

Exceptional

18 Aug 2025

Brian

Nice

Leisure Family

10/10

Exceptional

18 Aug 2025

Dylan

Overall the stay was great. Property conditions were okay, hotel was under renovations but the room was very clean and well kept!

Leisure Partner

8/10

Excellent

12 Aug 2025

William

Bills stay

Room was recently redone. Other floors under betterment. No construction noise. Overall improvement over past. Biscuits and gravy breakfast best in town.

Business

10/10

Exceptional

11 Aug 2025

Chante

Great location

Business Self

4/10

Poor

11 Aug 2025

Jaimee

Ants in our bed in 402. Moved to 423 where there was still trash left - full of trash - in the trash can.

2/10

Poor

04 Aug 2025

Le Quiche

Renovations were happening at the time…Nevertheless the bathroom was discussing and room was just okay enough to sleep in. Found a roach in the bathroom that slid under the crack floor tile.

10/10

Exceptional

01 Aug 2025

Cheryl

The staff are so friendly, engaging, and courteous. They were doing some remodeling when I was there. The area is easily accessible and safe with nearby dining options. If I’m ever in Thomasville, this is a place worth staying at again. P.S. They have an indoor pool!

Business Self

10/10

Exceptional

01 Aug 2025

Brian

Everything

10/10

Exceptional

29 Jul 2025

Brenda

Everything was fine except the renovations they are currently doing was causing the elevator not to work at times,and we had to wait 10 -15 minutes for them to get it working again. We had to wait to get up to our room one time,and as we were trying to leave for check-out we couldn't get off our floor to go down, waited about 20 minutes before they got elevator working again. That was our only issue during oyr stay.

Business_and_leisure Family

10/10

Exceptional

20 Jul 2025

Norma

Polite helpful efficient staff. Clean well maintained establishment.

Business Family

10/10

Exceptional

19 Jul 2025

Yalanda

Great customer service

Leisure Family

4/10

Poor

18 Jul 2025

David

The handicapped parking spot had construction debris and the other one had a non decaled vehicle.

Leisure Family

10/10

Exceptional

14 Jul 2025

Otis

Great remodel room's and very

Family

10/10

Exceptional

11 Jul 2025

Ethan

Lovely location, staff is wonderful, and the accommodations were great. Freshly renovated and great food choices. Only issue is not caused by the hotel, the highway makes it a bit tricky to move around.

Business Self

8/10

Excellent

10 Jul 2025

Philip

Nice place

It was good even they are remodeling. Staff was friendly. Pool was not open due to painting. Breakfast was good. Limited after the remodeling crew ate . Overall all would stay again after remodeling is completed so lower floors are avaliable. Convenient to almost everything.

Friends_and_family Family

8/10

Excellent

27 Jun 2025

Todd

Good value.

Leisure

4/10

Poor

25 Jun 2025

Arthur

Desk person could not get me authorization for my room.
Pool was cold. Sauna not functioning.
Breakfast did not have eggs, waffles or coffee.

Business Partner

10/10

Exceptional

03 Jun 2025

Don

Just a quick overnight visit with family. Always have a good stay at this Best Western.

Friends_and_family Family

8/10

Excellent

31 May 2025

Cathy

Rediculous!!

The hotel was very nice. However I got there before 2pm and I was refused to check in before 3pm without paying a $30 surcharge. The attendant at the front desk said ,we have available rooms but only if you pay to check in early. That is absurd, I am a BW member and that’s what you get ,

Partner

2/10

Poor

17 May 2025

Craig

Customer service sucks!

6/10

Pleasant

12 May 2025

Gary

ease access clean rooms I lost my watch someone found it and returned

Leisure Family

8/10

Excellent

23 Apr 2025

William

Good location -- EZ access to downtown and walking distance to restaurants.

Business Self

8/10

Excellent

12 Apr 2025

Tracy

Nice but noisy when you are trying to sleep

Rooms were nice as they have just been renovated. It was noisy, you could hear other guests talking and kids yelling in their room. A lot of outside noise also.

Partner

10/10

Exceptional

04 Apr 2025

Lenita

The room was great. Bed was very comfortable

Leisure Family

8/10

Excellent

26 Mar 2025

Erland

Nice hotel, friendly staff. Hotel is undergoing renovation which can lead to some noise during the day. Otherwise good.

Friends_and_family Family

10/10

Exceptional

20 Mar 2025

Cyndi

Try to always stay here.

We love this hotel. Their accessibility is great.

Partner

2/10

Poor

17 Mar 2025

Linda

No Help Hotel

We were turned away. I looked on line and I didnt see that hotel was not pet friendly. They couldn't help me find another hotel nor could they help me with canceling my reservation. So, I had to drive an additional 3 hours with my handicapped husband. If Hotels.com wants my business they need to do business with hotels that can communicate with them and will try to help in situations like this. Please do not charge me for this .

Partner

8/10

Excellent

03 Mar 2025

Javier

They are under renovation at this time, according to the front desk staff they should finish by May or June. It was what we needed for the weekend.

Leisure Family

6/10

Pleasant

02 Mar 2025

Paul

Good location and clean enough. Bed covers were as thin as the sheet and offered no warmth at all.

6/10

Pleasant

28 Feb 2025

Movene

It is not best to be remodeling while you are hosting guest. The elevator was very slow and the construction workers were using the same elevators. They need brighter lights in the bathroom and in the lamps. I tried to do some work, but lamp was too dim.

10/10

Exceptional

23 Feb 2025

Jeff

Excellent service
Always helpful
Always clean

Business

10/10

Exceptional

20 Feb 2025

Kenneth

Property is under renovation but was very nice. Renovation will make it 5 star.
Good stay. Would stay there again.

Leisure Partner