Best Western Garden Inn

4/10

Poor

27 Apr 2026

Brena

Wifi does not work, room keys do not open pool gates, and fabric headboard has stains on it.

Self

10/10

Exceptional

27 Apr 2026

Liang

Awesome place to stay! Friendly staff. Clean rooms! Will stay again!

Family_with_children

10/10

Exceptional

23 Apr 2026

christy

Room was spacious and clean. Breakfast was fast, convenient and affordable.

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Brian

Great place to stay
Only problem we had was that they charged rooms a second time when they were prepaid
They reversed charges right away

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

LeeAnn

The room was clean amd newly remodel. The bed was comfortable. Everyone we spoke with was over the top nice from the front desk to the cleaning staff. Thank you for a great stay.

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Atul

No free breakfast

Family_with_children

4/10

Poor

10 Apr 2026

Mark

Wouldn’t stay here again ever.

Family

10/10

Exceptional

10 Apr 2026

Timothy

both were great

Friends

6/10

Pleasant

06 Apr 2026

Jenny

The bed was very uncomfortable.

10/10

Exceptional

03 Apr 2026

Duany

The room is spacious and the property is very well-maintained. Super comfortable. The breakfast is not complimentary, it is more of a restaurant with reasonable prices.

Family_with_children

10/10

Exceptional

01 Apr 2026

Shaina

Staff was friendly. Cute little place.

10/10

Exceptional

25 Mar 2026

Marco

Always a pleasure staying here.

8/10

Excellent

23 Mar 2026

Christine

Our room was spacious and the bed was comfy! The pool was a little cold but adjusted to it nicely. The hot tub we had all to ourselves although when the jets were on, it overflowed with so many bubble suds like a washing machine out of a movie! But temperature was good. Just wish they would open spa 7am instead of 9am. The coffee in the lobby was delicious and hot and they use Farmers Brothers! If you are in the Santa Rosa area, this was a nice stay overall for the price!

Partner

10/10

Exceptional

19 Mar 2026

Thomas

Comfortable room. Nice jacuzzi. Good laundromat. Beautiful area.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Horacio

It was very nice and quiet very clean also, great location. Would recommend to everyone.

Partner

8/10

Excellent

16 Mar 2026

Linda

I liked the layout and the cafe. Clean, quiet, easy parking.

Thanks

Self

10/10

Exceptional

14 Mar 2026

Christopher

Yes there were.

8/10

Excellent

07 Mar 2026

Kirk

Nice motel. Need the Golf Channel and NBC Sports Bay Area in their TV channel lineup.

Self

10/10

Exceptional

06 Mar 2026

Juan Carlos

Family room ....excellent

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Vanessa

We enjoyed our stay. We got the f

8/10

Excellent

15 Feb 2026

Lindsie

Everything was great and we will definitely stay here again. The only issue we had were some sugar ants traveling from the window in the bathroom to the sink and microwave area. We just made sure to not leave any food in that area. Otherwise, room was very clean and we really enjoyed the hot tub. The garden cafe had really good food and very good prices! We wil be back again in September!

Friends_and_family Family

2/10

Poor

28 Jan 2026

Maria

The room was dirty

Business Family

10/10

Exceptional

25 Jan 2026

Daun

Love the heater in the bathroom !!! Nice clean and quiet. Friendly staff . Would stay again !

2/10

Poor

24 Jan 2026

Nichole

There was a huge gap under and around the door. The bathroom was like a car wash, water sprayed everywhere. The heater couldn’t regulate the temperature of the room, likely from the door gap and the fact that it was in the 30’s at night. We were awake all night adjusting the temperature, which was stressful leading up to a heart procedure the next morning. Then I found a bed bug on the white linens. Took photos and a video and the staff still brushed it off as no big deal.
We were booked for two days but I wanted to leave. They offered another room, but there was NO WAY I could sleep anywhere in that motel knowing they had bed bugs! They claimed their exterminator came (on a Sunday) and found no evidence. They refused to credit the unused night, because I prepaid with Expedia. It was a lame excuse of “policy” instead of doing the right thing. Why on earth would I want to stay there a second night?? GROSS. Don’t stay here unless you want to take some bugs home with you, be called a liar, and over pay for your room.
Oh and the front desk, when writing the manager email down for me, gave me another customer’s private information. I saw the same room style was half the price I paid which is infuriating, but the carelessness of using a customer folio as scratch paper is downright despicable. Hello, have you heard of a shredder???

Business Family

10/10

Exceptional

23 Jan 2026

Tigerlily

The room was lovely and clean. The front desk worker was friendly and helpful and gave me a location away from traffic noise, so the room was quiet and peaceful. I really liked that the hotel offered a hot tub, which was relaxing after a long drive.

The only trouble we experienced was that we could hear repetitive water dripping from an overhanging roofline. There is a small architectural feature that was shedding moisture from the foggy evening directly onto the roof over our room. Looking up at this in the morning, we could see that this is a chronic problem, as there is some water damage and rot visible on the underside of the eaves over the doorway. The little cuppola-like feature may need some gutters to usher water away from that area.

Other than that, it was a good stay and we would return again.

Business Partner

8/10

Excellent

22 Jan 2026

Isabel

Comfortable and good location

Partner

10/10

Exceptional

14 Jan 2026

Diane

My room was clean and already warmed up as it was a very cold, windy day. The restaurant for breakfast was clean, staff was friendly and the food delicious.

10/10

Exceptional

12 Jan 2026

Beth

Clean and comfortable

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Beth

Clean and private comfortable bed

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Margaret

Loved the garden area

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

David

Front desk staff was very helpful!

4/10

Poor

01 Jan 2026

Maria

I paid go premium pool view and I was not in front of the window. All day and all night I heard the washing machine spin. Room 314 I think is right over the laundry room. Not good for paying extra to be in a premium pool view. Room smell like cigarettes. Bathroom door was hard to close and open. Pillows were small and lumpy. Bed was not comfortable. The room could use some updating. Carpets in the hall had a nasty smell and were dirty.

10/10

Exceptional

01 Jan 2026

Ian

It’s a small nice simple breakfast cafe, not free.

Friends_and_family Friends

10/10

Exceptional

10 Dec 2025

Nylia

Clean room, great staff

10/10

Exceptional

25 Nov 2025

Carmen

We had a service animal and she was given a treat that she enjoyed!
Front desk woman was warm and welcoming.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Elizabeth

Always have the best experience everything is so clean and the staff is amazing breakfast is extremely convenient and quick laundry area is clean and cheap overall quiet and peaceful

Leisure Family_with_children

6/10

Pleasant

13 Nov 2025

Donna

The people who were staying at room #250 were talking loudly around 3:00AM in the morning! They were having an argument and kept closing the door several and kept us awake!

Partner

10/10

Exceptional

11 Nov 2025

Tricia

The newly renovated rooms were very clean and comfortable. I loved the patio by the pool. The on-site cafe is very good for breakfast with a variety of options. Parking rightt in front of room made us feel very safe.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

nora

quiet and friendly

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

JOHN

Always great!

Leisure

8/10

Excellent

29 Oct 2025

Raul

Staff was helpful, we arrived at 2 in the morning and had no issues getting checked in.

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Dawn

Did not have breakfast

Business

8/10

Excellent

26 Oct 2025

Sherry

Ok Forrest over night

8/10

Excellent

21 Oct 2025

Lisa

The area around the hotel was not ideal. No walkable food options. Hotel grounds were nicely decorated and rooms dated but clean.

Business_and_leisure Self

10/10

Exceptional

16 Oct 2025

Christa

The gardens on the property are beautiful and very well maintained. All staff were very friendly. Room was large and very clean.
Had a wonderful stay.

10/10

Exceptional

13 Oct 2025

Ray

Comfortable & clean. Friendly staff. Convenient cafe on the property.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Oma

Staff was great. Clean room. Comfortable.

Leisure

10/10

Exceptional

09 Oct 2025

Cynthia

Friendly staff. Very clean. Safe.

Leisure Self

10/10

Exceptional

07 Oct 2025

Brad

Pet friendly. Has a fenced area for dog walking. Offered dog biscuit.

Friends_and_family Family

6/10

Pleasant

07 Oct 2025

Kirk

The wi-fi was weak and came in and out. Other than that the room was fine; spacious and clean.

8/10

Excellent

05 Oct 2025

Jennifer

Staff was having issues checking in and out. Appeared to be training a new employee but never explained nor offered an apology. Check in took 30 minutes.

Leisure Family

10/10

Exceptional

04 Oct 2025

Dayle

Wonderful hidden gem in an otherwise not especially attractive part of town.

Business Self

8/10

Excellent

03 Oct 2025

John

Nice place

2/10

Poor

03 Oct 2025

John

Dangerous Situation

arrived with young children to find the room next to me with multiple large drunk aggressive construction workers smoking pot with their door wide open. the situation was so dangerous that we did not feel safe staying at this hotel and left. staff initially vailidated our concerns and promised to refund our cost then the owner a week later reneged on this promise. Misrepresented hotel. dangerous. Not for children.

Friends_and_family Family

8/10

Excellent

02 Oct 2025

Daniel

Staff was nice and courteous. But people in next room over were arguing loudly all night.

10/10

Exceptional

27 Sep 2025

Sarah

Friendly staff at check in, cute little outdoor area between the pool and hot tub. Easy parking.

Leisure Family

10/10

Exceptional

26 Sep 2025

Hal

Easy on and off to the highway. Loved that it was super close to a Starbucks and Crumbl! Felt very safe. My daughter loved the pool. Beds weren’t super comfy and thin walls but those were our only complaints.

Leisure Family

10/10

Exceptional

18 Sep 2025

julie

Nice little cafe on site. Good food and reasonable prices.

Business

10/10

Exceptional

15 Sep 2025

Yazmin

At first, when I was trying to check in receptionist was kind of rude! But the staying was amazing, breakfast was delicious!

Leisure Family

8/10

Excellent

07 Sep 2025

Nhi

Clean room.

Leisure

8/10

Excellent

06 Sep 2025

Leticia

Clean room

Leisure Family

10/10

Exceptional

05 Sep 2025

Natalie

Big vehichles allowed to park on the south end of the property making it difficult to get our pickup around to the back parking area.

Business_and_leisure Family

10/10

Exceptional

03 Sep 2025

Cynthia

Very nice

Business_and_leisure Self

10/10

Exceptional

02 Sep 2025

Shaun

It was overall relaxing, bed, pillows and room were comfortable

Business_and_leisure Partner

10/10

Exceptional

01 Sep 2025

Alisa

Everything was amazing!

Leisure Friends

10/10

Exceptional

24 Aug 2025

Cynthia

Love this place and all the staff!

10/10

Exceptional

23 Aug 2025

Verified traveler

Small room but very comfortable.
Love the property gardens.
Onsite cafe very convenient.

Self

2/10

Poor

19 Aug 2025

Kari

Rip-off at Best Western Garden Inn

The motel room was fine. The front staff were nice. That said, I needed to check out early after 4 (really 3) nights instead of 8. Long calls with Hotels.com - lots of hold time. Motel management would only reimburse me at the lowest rate possible for the nights I did not stay, and charged me the highest rate possible for the nights I did stay. My reimbursement was very low and ended up paying way over $215.00 per night for 4 nights of what was originally a $121.00 per night stay. Also, they charged me for 4 nights because, by the time this was resolved, it was past check-out time after the 3rd night. Given that, the 3 nights in the motel cost me an average of $287.00 per night. Their reimbursement rate per night for the 4 (really 3) nights was $67.00 bucks per night. Because I really only stayed three nights it amounted to $53.00 per night. Given these financial decisions, I will never stay at this motel again and I will make sure visiting family and friends never stay there. Given the opportunity, they will gauge the customer.

Self

10/10

Exceptional

17 Aug 2025

Gena

Nice, clean budget hotel for a weekend drive. Dog friendly, free parking. Cons: hard mattress, scratchy sheets and guy in his tighty whiteys in hot tub.

Partner

10/10

Exceptional

16 Aug 2025

Marianne

I stay here ever year and the rooms never disappoint. The beds are very comfortable and cozy.

Leisure Family

10/10

Exceptional

13 Aug 2025

Richard

Love the place.. tucked into back quiet

Business

4/10

Poor

13 Aug 2025

Sophia

I booked a room with two beds for a double date trip. Me and the other girl walked in before the guys and scoped the area. Although everything looked fine, it wasn’t. The other girl suggested we turn the ac on. As soon as we did we were overwhelmed with the smell of feces. You heard me right FECES. It was a long trip and we were all tired. We needed last minute things from the store and we were going to head to bed. We hit up target and grabbed FOUR air fresheners for the vent and a candle. It. Did. NOTHING. Our room just reeked of feces. I ended up spraying perfume in the vent and it still barely ended up covering the smell and it only lasted a few hours. The room was nice just the big issue of the smell absolutely ruined it.

Leisure Friends

10/10

Exceptional

10 Aug 2025

Albert

Clean, affordable, and convenient

Leisure Family

10/10

Exceptional

10 Aug 2025

Bruce

The staff went out of their way to get me in a touch early. The room was clean and renovated. The grounds are nice

Leisure Self

2/10

Poor

03 Aug 2025

Marcus

There is no bathroom door and in the bathroom there is a window with no shades. So you cant have dark durring the day and at night there is flood light that shines on the window so theres no dark at night either. Horrible dont stay here

Family_with_children

10/10

Exceptional

03 Aug 2025

kathryn

Nice, very clean and quiet

Leisure Family

8/10

Excellent

02 Aug 2025

Lourdes

Easy to get around places. Nice and quiet

Leisure Friends

6/10

Pleasant

01 Aug 2025

elizabeth

The room was old and bed was old and the springs hurt. The amenities were very almost non existent.

Business_and_leisure Self

10/10

Exceptional

29 Jul 2025

Paige

Comfortable bed. Nice location in Santa Rosa.

Leisure Self

8/10

Excellent

24 Jul 2025

Christine A

The room was nice. Pool area near my room was noisy

Leisure Self

2/10

Poor

22 Jul 2025

Edith

Olor muy desagradable

10/10

Exceptional

12 Jul 2025

Kay

This was a delightful and unexpected treasure. It was a cute motel from days gone by that has kept up with the times. The garden landscaping made for a restful feeling after time on the road.
The little restaurant on premise was inexpensive, the food was good, and our wait staff (Gina) was attentive and personable. When in the area we would go back.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Monica

Was greeted by two super nice people. They told me about the area, gave me a map and told me best places to visit in the park. The room was wonderful, clean, quiet and plenty of room.

Leisure Pet

10/10

Exceptional

02 Jul 2025

Maria

Large rooms dor 6 people loved it

Leisure Family

8/10

Excellent

01 Jul 2025

Verified traveler

Quiet nice place

Partner

10/10

Exceptional

28 Jun 2025

Bonnie

The small restaurant on the property was most helpful. So good to have breakfast cooked to order and reasonably priced. The food was good and the coffee perfect.

10/10

Exceptional

27 Jun 2025

Steve

The \"hidden breakfast place\" on the property is a gem
Fair price and our server, Rose, was great.
Even the locals havee breakfast there

Even the locals

Business_and_leisure Partner

10/10

Exceptional

25 Jun 2025

Husky

It was perfect very clean comfortable place to stay

8/10

Excellent

24 Jun 2025

Paul

Sometimes the che k in clerk should listen...

Check in was less than desirable. We were given keys to a room that was already occupied and the people were in it. Suprised and shocked that customer and i walk back to the office together and the apologies happened. Then, we were told that the hotel was completely full. Since we had done a pre paid booking, I asked her to check the other room that was on the otherside. She was stil under the illusion that the it was already spoken for. Anyway, back and forth we went and finally she did what i told her to do and low and behold, that was the correct room and after that, things went fine.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Teresa

We stayed in room 106, it was pretty close to the lobby and there are parking spots right in front of the rooms. They have a pool and jacuzzi. They allowed us to check out late (noon) there is a dennys just about a block away and Starbucks is right across the street. We only stayed a night but we will return!

Leisure Partner

10/10

Exceptional

19 Jun 2025

manaces

This is one of the best hotels in the area very quiet comfortably and affordable

Leisure Family

6/10

Pleasant

18 Jun 2025

Vicky

Room was clean except the floor was gross our feet and socks were black

Leisure Family

10/10

Exceptional

13 Jun 2025

Cynthia

Very nice property. Clean area. Nice rooms.

Business_and_leisure Family

10/10

Exceptional

09 Jun 2025

Robert

Slept 6 easily with 3 beds. 1 hour from San Francisco. Got a room in the back which was very quiet. Well kept property.

Leisure Family

10/10

Exceptional

08 Jun 2025

Silvia

I loved the plants around the hotel.

Friends_and_family Family

8/10

Excellent

08 Jun 2025

Pamela

.

10/10

Exceptional

04 Jun 2025

Benjamin

We had a nice time

8/10

Excellent

02 Jun 2025

Dawn

Room was spacious, clean, VERY quiet at back pf property. We liked that they were set apart and one story, with a patio at the pool. We only stayed one night, but we'd stay again!

Partner

10/10

Exceptional

30 May 2025

Greg

The property is very quiet and the room is quite large. The gardens are lovely and are well taken care of.

Leisure Partner

10/10

Exceptional

27 May 2025

Ian

Great place for a weekend in Sonoma!