Name: Hyatt Place at The Hollywood Casino/Pittsburgh–Sou
Address: Racetrack Road, 212, Washington, 15301, US

10/10

Exceptional

05 Aug 2026

Susanna

The staff are so friendly and helpful, especially Brandy. She was so pleasant and went above and beyond.

8/10

Excellent

29 Jul 2026

Michael

The place was clean and quiet. Sadly, I had very little hot water in the shower. That made for a disappointing start to the day. Otherwise, all was well.

8/10

Excellent

25 Jul 2026

Don

I signed up for breakfast for my 2 days, but they stopped serving at 9 am on Friday morning! I thought THAT was WAY TOO EARLY! Other than that, the Casino and the ENTIRE hotel staff made my stay VERY ENJOYABLE!!!

8/10

Excellent

24 Jul 2026

Kevin

Staff was polite

10/10

Exceptional

16 Jul 2026

jennifer

Great being connected to the casino

Partner

8/10

Excellent

14 Jul 2026

Eden

It had a bar/food in the hotel. It was not open all the time but for us it was open when it mattered. The food was great! The hotel was clean, there were options for you to buy when you were there like sodas. It was a good stay although we did not go to the casino.

Family

10/10

Exceptional

14 Jul 2026

Alexandria

Clean

Friends

6/10

Pleasant

12 Jul 2026

Leslie

The room was a little dirty, the remote was broken for the tv. The security door that keeps non-hotel people out was off its track. Our room was not ready at check-in time so we had to wait.

Partner

6/10

Pleasant

06 Jul 2026

Chris

The room took 2 hours to get hot water

10/10

Exceptional

19 Jun 2026

Melvin

Excellent location

Partner

2/10

Poor

18 Jun 2026

Frank

The room overall was not clean especially the carpet. Walked in one day and the room had a foul odor.
Room needs better cleaning and the carpet needs replaced.
Had difficulty Parking due to the patrons of the casino. Shouldn't be allowed.
Cigarette smoke lingering in the hallway on the 4th floor from the Casino.

Will not stay here again

Partner

10/10

Exceptional

17 Jun 2026

GEORGIA

Miss Steve was really nice. The staff was nice a really great experience. Thank you all

Family_with_children

6/10

Pleasant

16 Jun 2026

Malinda

Checking in was ridiculous. People waiting in line and no one at the counter. Next morning same thing…no one to check you out just a sign saying they were assisting other guests and would be back. They need to hire more front desk help

8/10

Excellent

13 Jun 2026

Bridgetta

I thought the rooms were clean and the property was clean ..
Was not impressed with the breakfast especially since we had to pay for it ..
It was nice since it was connected to the casino ..
I would stay there again

Partner

10/10

Exceptional

11 Jun 2026

Richard

My favorite halfway stopover between NYC and Indy.

Self

8/10

Excellent

10 Jun 2026

Alexandria

Bare amenities, nothing extra, including no room service. Otherwise it’s a good place to stay.

Family

10/10

Exceptional

08 Jun 2026

Carol

Stay was very pleasant. Good location to casino. Rooms clean and comfortable. A little disappointed with breakfast. Food not hot .

Partner

10/10

Exceptional

08 Jun 2026

Jeffrey

Still relatively clean hotel that is very convenient if you're planning to visit the casino or horse track.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Haley

Check in process was easy however once in our room our experience is as followed. Our counter tops were covered in sticky substance, someone else’s belongings were on shelves, pubic hair in shower, shower curtain stained, cabinets wouldn’t shut, toilet leaked, some sort of blood/mud colored substance on the floor in bathroom. We attempted to call regarding the toilet and the phone wouldn’t work. Went down to front desk and they offered to adjusted our room location. Once in our new room, our AC was giving us issues and my bed had what appeared to be blood stains on sheets. We were restricted on time and availability to adjust what we could do due to prior obligations paid for and coming from out of state.

The hotel it self appeared okay however there were a lot of banging sounds during our stay in our new room and was extremely hot everywhere in the hotel including their restaurant. Unfortunately this was a disappointing stay we were really looking forward too.

At check out we expressed this again and we were advised to call back when management is at building.

Pros: hotel staff was nice, food was good in restaurant

Friends

10/10

Exceptional

07 Jun 2026

Tiffanie

Staff was fantastic and met our needs while there to celebrate my grandmother's 96th birthday. The rooms were clean and it's a great place to stay when trying to go to the casino and you get to the casino through the walkway. It was very convenient.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

William

Great location and beautiful hotel

8/10

Excellent

01 Jun 2026

Theodore

Close to the casino, food options and shopping.

Partner

10/10

Exceptional

30 May 2026

Tyler

The location was amazing, with direct access to the casino and racetrack! The staff were professional, especially the young man that checked us in! We were at the hotel for my daughter’s wedding, and everyone in the wedding party seemed to be impressed! I have zero complaints!

Partner

4/10

Poor

24 May 2026

Edward

Room 307 at several problems; one of the problems was the shower area, had a leak in the shower head around the top. The second problem was where you receive your shampoo from. This unit was broken. The third problem was the refrigerator would not and change your mind close properly. This prevented us from keeping food and drinks cold.

Family_with_children

10/10

Exceptional

23 May 2026

Richard

hot water took a while to get hot in the shower. like 15 minutes.
easy parking. easy walk to the casino through a covered winding walkway. about 10 minutes. good spot lots of things around there

Self

10/10

Exceptional

22 May 2026

Erin

Clean room and clean early check in was allowed. Happy with my stay

Partner

10/10

Exceptional

21 May 2026

Richard

Great location and property.
Staff always great and it speaks for itself.
I’ve stayed here at least twice a year since 2018 and it’s consistently the same or better each time!!

Self

4/10

Poor

17 May 2026

Ryan

NO HOT WATER IN THE ROOM I PAID 430 A NIGHT FOR

Partner

6/10

Pleasant

10 May 2026

george

Old and dirty
Great staff

Partner

10/10

Exceptional

08 May 2026

Steven A

Nice hotel but too much walking yo casino

Partner

10/10

Exceptional

30 Apr 2026

Carla

Parking was easy and convenient

Partner

10/10

Exceptional

27 Apr 2026

richard

nice place clean

Partner

4/10

Poor

26 Apr 2026

Lisa

The housekeeping staff was terrible. They took our towels day two and didn't provide clean ones. When we got back from draft at three a.m., I had to go to front desk for towels. Day three, we asked housekeepers to make sure our beds were changed. They didn't even make them and shorted us on towels. Disappointing. We went to the lounge 30 minutes before closing, and they told us they just had last call one minute before so we went to casino and my son ate at the Clsssic. I took one bite of his chicken and spit it out (nasty). He ate a couple chicken strips because he thought the weird taste was just old oil. Nope ... food poisoning. We won't stay here again.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

David

Nice place to hang out and vacation. I will definitely go back.

Self

6/10

Pleasant

21 Apr 2026

antonia

I most likely would not pick this hotel again. The door did not automatically lock when we left the room and we didn't realize left it open while we were out. Reported it and said they had some issues with some doors and would address it. The faucet in bathroom sink was loose and moved around. The towels were more like hand towels not bath towels (needed a few just to dry off). The common areas were not that clean. Very surprised for a Hyatt to be a little run down like this.

Family_with_children

10/10

Exceptional

20 Apr 2026

WILLIAM

I LOVE THE STAFF! THEY ARE SO HELPFUL AND KIND!

Partner

8/10

Excellent

19 Apr 2026

Theodore

Convenient

Partner

10/10

Exceptional

19 Apr 2026

ERICA

Yes

Partner

10/10

Exceptional

14 Apr 2026

Kelly

We always enjoy our time at the casino and we especially love the band that was playing the night we stayed. This was our first time staying in the hotel and we will definitely stay there in the future. Our room was clean and quiet. There was a large family group on our floor, but once inside our room, we couldn’t hear anybody. The outdoor bar area at the hotel was also very nice!

Family

10/10

Exceptional

14 Apr 2026

Robin

Great location

10/10

Exceptional

06 Apr 2026

Sheila

Room was clean and staff was awesome!

Partner

10/10

Exceptional

05 Apr 2026

Marcus

This is a very clean beautiful hotel! Very nice ! Highly recommend! Also casino being attached was such a resort feel!

Partner

10/10

Exceptional

03 Apr 2026

jeffrey

Always nice when we stay

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

James

Here’s my issue. Nearly all restaurants an are in the casino. If you have kids under 21, they won’t even let you in to eat in the restaurants! Whose big idea was it to put the restaurants in an area families can go and eat with kids and teens??

Friends_and_family Family

8/10

Excellent

01 Apr 2026

george

Friendly people nice place to stay

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Williams

Ice rooms . Walk right into casino

4/10

Poor

31 Mar 2026

Christopher

Hotel charged me for breakfast that I didn't have. They asked me when I checked in and I turned it down.

Self

10/10

Exceptional

24 Mar 2026

danielle

Staff very friendly
Rooms very clean

Partner

4/10

Poor

22 Mar 2026

Jordana

Staff at the front desk was very friendly. That being said, the hotel is outdated and the room wasn’t very clean. The mattresses were so soft you sink right into them. The pillows also smelt very dirty. I do not recommend this hotel.

Family

10/10

Exceptional

20 Mar 2026

david

The staff was great, got us into our early, breakfast was great.

10/10

Exceptional

15 Mar 2026

Katherine

Clean room… close to the casino

Friends

6/10

Pleasant

14 Mar 2026

Jason

Very loud and pillows sucked

Partner

8/10

Excellent

12 Mar 2026

Lloyd

Sink stopper in bathroom broken. The room itself was excellent. The hotel is connected to the casino via a walkway on the fourth floor. They had a breakfast but it cost 14$

Partner

2/10

Poor

07 Mar 2026

Jared

Hotel staff was not nice and room was not cleaned properly sheets were full of dust shower was disgusting

8/10

Excellent

07 Mar 2026

Michael

Clean hotel for the night. Close to the casino if that’s what you’re looking for. Sheetz and a few restaurants in walking distance. I appreciated the Tesla destination charger for my EV which is why I picked this place. Front desk staff inattentive. Waited over 10 minutes for someone to assist me at both check in and check out.

Self

4/10

Poor

25 Feb 2026

Cindy

Front desk staff seemed annoyed that we made them have to put their phones down and do their job. We arrived early and knew that our room wouldn’t be ready, but wanted to do that paperwork and that done, young man at the desk said ok, you’re good. When we came later that night, we had to do all check in procedures that he said were done. He didn’t seem to know his job. Our room temp was set to 85 when got there and took an hour to cool it down to comfortable level. The room was worn and not very clean looking. It is the first and last time we’ll be staying a Hyatt property.

Partner

8/10

Excellent

23 Feb 2026

James

Room was clean and staff was friendly

8/10

Excellent

19 Feb 2026

Laura

Staff was friendly. The room was clean. Easy walk over to the casino

Leisure Partner

10/10

Exceptional

18 Feb 2026

Ronald

Great room good service

Friends_and_family Friends

4/10

Poor

18 Feb 2026

Karen

The room smelled, the carpet was dirty and the front door and bathroom door were broken.
The front door would not close if not pulled on and the bathroom door closed unless you put a towel in to stop it.

Was also not expecting to have to pay for breakfast- not that we ate there, but most Hyatt Place's offer breakfast free

Family

4/10

Poor

12 Feb 2026

Keith

Front desk was very rude.
Breakfast, that is not included with 3rd party bookings, was terrible. Look for small sign explaining 14.95 breakfast.
Sales director was very helpful and professional.
Room was nice and housekeeping was excellent.

10/10

Exceptional

07 Feb 2026

Mark

Clean room, comfortable room and front desk staff awesome..

Leisure Partner

2/10

Poor

06 Feb 2026

Johnny

It was very clean, but breakfast was not free and the being connected to the casino was misleading due to it being outside still and a very long walk down a fridged corridor.

Business_and_leisure Partner

4/10

Poor

30 Jan 2026

lloyd

Room smelled of chemicals. No running water. Staff blew it off saying it was only turned off for 30 minutes. Couldnt shower or brush our teeth. No apologies for inconvenience. Lounge closes earlier than posted times. We wont stay here again.

8/10

Excellent

24 Jan 2026

Vicki

Staff great. Room clean.

Leisure Family

10/10

Exceptional

23 Jan 2026

neil

Good experience

10/10

Exceptional

23 Jan 2026

Karen

Rooms were clean. Bit disappointed that there was no info for times of breakfast or the lounge. Na amenities either. The worst was breakfast-- horrible., terrible powdered eggs, pancakes that you could not cut with a knife a nd muffin?, not sure what they were made out of. Importance was cleanliness of the room which was fine.

Partner

10/10

Exceptional

19 Jan 2026

Ed

all of the above

Leisure Partner

10/10

Exceptional

19 Jan 2026

Suzanne

Room was clean and comfortable. Check in easy and desk clerk was a very nice gentleman. Comfy bed.

Friends_and_family Friends

2/10

Poor

03 Jan 2026

Melody

First, I would like to say that the front desk staff was really great and the housekeeping manager was really nice. But...

When we arrived, we arrived around 10pm and the entire parking lot was full so we had to park next door in the casino's parking garage. There was a bridge to walk across, but it was still frustrating to have to walk across in the freezing cold.

The biggest issue was the bathroom floor in our room. When we walked in the front door to the room, it had a urine stench. We noticed that there were dried urine stains on the floor around the toilet and the floor was really sticky. It was really gross.

I told and showed a video I made on my phone to the front desk staff and the housekeeping manager when we checked out and they were apologetic. I am disappointed in our visit. We've stayed here before and never had an issue like this. I don't know if we wil stay here again.

Leisure Family_with_children

2/10

Poor

02 Jan 2026

Allen

We got charged for breakfast even though we didn’t go. I even call them. Until now I haven’t received my refund.

Friends_and_family Friends

6/10

Pleasant

29 Dec 2025

Elizabeth

It was fine. Nothing special. Breakfast not included. Limited parking. A

2/10

Poor

29 Dec 2025

Seth

I am submitting a formal complaint regarding my recent stay due to serious room maintenance failures and unprofessional staff conduct.

I checked in at approximately 3:00 PM and found the room temperature at 65 degrees. I set the thermostat to 70 with the heat on before leaving. When I returned around 11:45 PM, the room temperature had dropped to 64 degrees, making the room unreasonably cold and unsuitable for occupancy.

I contacted the front desk to report the issue and discovered the in-room phone only worked on speaker mode. I informed staff of both the heating failure and defective phone and requested to be moved to a room with working heat. I also asked that staff meet me at the new room to avoid further inconvenience late at night.

I was told this was “absolutely not an option” and that I could either come to the lobby and possibly be reassigned or remain in the cold room. The attendant was dismissive and ended the call.

When I went to the front desk, security was summoned and I was told I would be removed if I did not “calm down,” despite the fact that I was addressing legitimate maintenance issues and was not threatening or disorderly. I was eventually moved to another room after significant delay. Staff refused to provide their names and later falsely claimed I had cursed at them.

This stay involved a non-functioning heater, a defective phone, refusal of reasonable accommodation, and inappropriate escalation to security.

I am requesting a full refund for my stay

Leisure Family

6/10

Pleasant

28 Dec 2025

Casey

Room was great, hotel was quiet, only issue was staff knocking on doors before check out time with the DND sign up and the water took a while to heat up

Partner

6/10

Pleasant

25 Dec 2025

Mark

I appreciated the Starbucks and Sheetz in the same plaza as the hotel. It is also close to the freeway on- and off-ramps. The elevator was a bit difficult to use, but the hotel room was mostly tidy. The front desk staff were also friendly.

Leisure Self

6/10

Pleasant

25 Dec 2025

Linda

The room was okay, a standard hotel room.
My only issue was at check-in. The woman at the desk was professional, but seemed to be having trouble with my reservation. She simply stared at her computer screen for a very long time without telling me what the problem was. I was exhausted from the trip and not happy about standing there loaded down with my luggage. What should have been a routine check-in was unnecessarily frustrating, and it didn't help that there was no explanation or apology.

6/10

Pleasant

25 Dec 2025

Kastriot

Stopped on a road trip but not the best. The beds were creaky the pool area rusty floor around seemed dirty n mold in some areas

Family

10/10

Exceptional

22 Dec 2025

Denise

The room was nice , staff very courteous. The breakfast did not match the quality of the hotel . I’m pretty sure it was powdered eggs , yuck .

2/10

Poor

20 Dec 2025

TAHIROU

I got charged for breakfast I clearly said I didn't want. We sleep in and still got automatically charged for $28+.

Business Partner

2/10

Poor

20 Dec 2025

TAHIROU

Terrible customer service and unacceptable stay

The staff member on duty was rude and inattentive. She was absent from the front desk for 3–5 minutes, leaving me waiting in a cold lobby area without any assistance. When she returned, there was no greeting and no apology, just processed me.

Then, I was assigned a room with no heat during freezing temperatures—a room that was already on the hotel’s maintenance list per the manager later. My friend and I waited nearly an hour for the heat to work, but it continued blowing cold air. When I went back to report the issue, the staff showed no concern or urgency. There was no apology or explanation. Instead, I was told I had to move all of my already-unpacked luggage to another room.
To make matters worse, I clearly stated at both check-in and check-out that we did not want the hotel’s poor breakfast. Despite this, we were charged for it twice—over $28 each time—for meals we never had because we told them we didn't want it and like to sleep in. The staff member claimed she noted our refusal, but clearly did not because we got charged. Noone apologized for the freezing room, the inconvenience, or the incorrect charges. I was treated like an inconvenience rather than a paying customer. The staff member’s demeanor was unprofessional and dismissive, making it clear we were not welcome there.
We will never stay here again. This was a horrible experience and some of the worst customer service I’ve encountered at a hotel. Sad.

Business Partner

10/10

Exceptional

15 Dec 2025

Sandra

The rooms were very nice, convient access to the casino.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Heidi

The environment of the casino was safe and inviting. The restaurant was amazing as well.

Leisure Friends

6/10

Pleasant

10 Dec 2025

James

The room was great but plumbing and wallpaper was peeling off and trim loose and plumbing broken

8/10

Excellent

06 Dec 2025

Suzanne

It was a decent room - no complaints

Leisure Partner

10/10

Exceptional

01 Dec 2025

janna

Great location for shopping, casino, and restaurants, clean and nice place to stay with breakfast as well!

Friends_and_family Friends

10/10

Exceptional

27 Nov 2025

Robert

Yes

Leisure Family

10/10

Exceptional

27 Nov 2025

Bernard

We has a nice stay

Partner

8/10

Excellent

24 Nov 2025

Joseph

Breakfast offered a great selection.
However TV in room was not working correctly.
Wardrobe door was not secured and about to fall off. (Dangerous)
Room was shop worn, needs refreshing

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Eliza

My stay was excellent. The room was very clean, and what really stood out was the exceptional service from the staff — everyone was warm, professional, and genuinely helpful. Would definitely stay again.

Business_and_leisure Friends

8/10

Excellent

21 Nov 2025

Alan

Easy

Business Self

10/10

Exceptional

18 Nov 2025

Stephen

clean and no smell. perfect spot

Leisure Family

10/10

Exceptional

17 Nov 2025

Timothy

Room was clean and comfortable.

10/10

Exceptional

17 Nov 2025

David A

Room was great

10/10

Exceptional

16 Nov 2025

Andrew

Curteous staff and very clean.

Partner

10/10

Exceptional

15 Nov 2025

george

Nothing nice room

Partner

6/10

Pleasant

15 Nov 2025

William

It seems to me if you pay $222.00a room the breakfast should be free

Leisure Family

6/10

Pleasant

14 Nov 2025

Kathi

Room was clean. Be ready to get charged $14 for breakfast whether you get it or not because there was no one at the front desk to tell that we didn’t want it. Room was FREEZInG and unable to adjust it.

Partner

10/10

Exceptional

14 Nov 2025

Robert

Everything was good

10/10

Exceptional

13 Nov 2025

Rebecca

Easy and fast chwck in, courteous staff. Nice room. Easy access to the casino.

Leisure Family