Name: SpringHill Suites Pittsburgh Washington
Address: 16 Trinity Point Drive, Washington, 15301, US

2/10

Poor

30 Jul 2026

SHIVAJI

★☆☆☆☆

Very disappointing stay. We stayed for two nights, and our room was never serviced. Housekeeping didn’t come even once. When I reported it to the front desk, the manager seemed genuinely surprised that our room hadn’t been cleaned, but that didn’t change the fact that the issue was never resolved.

The air conditioning was another major problem. It constantly cycled on and off, and every time it came back on, it blasted an extremely strong stream of cold air directly toward the bed, making it difficult to sleep comfortably.

Overall, there were several signs that the hotel is cutting corners to save money at the expense of the guest experience. Between the lack of housekeeping, the poorly functioning HVAC system, and the overall feeling that basic standards are slipping, this was not the level of service I expect from a Marriott property. I would not choose to stay here again.

10/10

Exceptional

29 Jul 2026

Christopher

Clean spacious room, staff was friendly and helpful. Pool was not open due to renovation. Breakfast was hot and not bad

4/10

Poor

28 Jul 2026

Melissa

Needs updated, very small and dated

6/10

Pleasant

19 Jul 2026

Paul

There were no toiletries in the room except an empty bottle of conditioner and when we asked for them it took them 10 minutes and multiple location checks to find some. They had the refillable bottles but there was only a holder for the empty conditioner bottle in there. The pool was under construction, breakfast was not replenished timely for the number of people staying in the hotel as there was only one person handling 40+ people in the breakfast area. One waffle maker so there was a long wait for what could have been available. The coffee dispensers leaked so there were coffee stained towels permanently placed on the counters. Just overall doesn’t appear to be managed well compared to prior years when we’ve stayed here.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Kenneth

No complaints, room felt very clean

Business

4/10

Poor

12 Jul 2026

Ken

I checked in and was provided a room.
My wife is in a wheelchair. The room was not wheelchair accessible. They changed room to an \"accessible room\"(?) which the wheelchair brushed both the wall and bed footboard at the same time.
The beds were hard as a 2\" PC of foam on a piece of plywood. The lights from the \"Mall\" across the road shined in the window all night...
I will never stay there again.

Family

10/10

Exceptional

11 Jul 2026

Lois

Good breakfast and very comfortable bed

Self

6/10

Pleasant

01 Jul 2026

Marilyn

We stay here every year on our way to visit family. We always book through Expedia. I learned my lesson to call and confirm amenities before booking. We always look forward to a swim in the pool and relaxing in the hot tub after driving 10+ hours. After booking, we messaged to make sure we’d make it in time to swim only to learn that the pool and hot tub were closed for renovations. This was not listed on Expedia when we booked, but it was too late to choose another hotel without losing our payment. There were a few other issues during our stay that were only slight inconveniences; the blinds did not work properly, the tv wouldn’t play anything other than CBS, the highway noise was incredibly noisy, and the workout room wasn’t superb. All in all, though, it was a good stay. The staff are always welcoming, helpful, and kind, the breakfast is delicious, and the rooms clean and beds comfy. We will stay here again in the future providing the pool is fixed and working.

Family_with_children

6/10

Pleasant

28 Jun 2026

Anna

We had a decent stay at this hotel, which was a little older, but it didn't bother us much. We spent two nights there, the first morning on May 28th the person responsible for breakfast was very attentive and friendly, he really put an effort to make sure the guests were satisfied. However, the next morning on Mai 29, the person serving breakfast (a man with a bold head), was kind of rude to us. He looked annoyed and aggravated with everything we have asked him about. He was rolling his eyes each time I had questions: coffee was out, pancake mix dispenser was empty then it was clogged. When I asked him about the blueberry jam we had at the breakfast the day before, he didn't even bother to look for it and when I asked him again, he said he may have it the next morning. This person was very inpatient with the guests and had nothing under control. Instead of paying attention to what needed to be done, I saw him playing on his phone in the kitchen. I honestly don't think he liked his job and wanted to be there. Horrible service from him and I hope we will never see him again.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Robert

Had A Great stay! The refrigerator didn't keep things cold. and there was water coming from the wall. Everything else was good.

Friends_and_family Family

8/10

Excellent

11 Jun 2026

Arvids

Good but new system glitch with availability

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Limei

Very convenient to the highway!

Family_with_children

2/10

Poor

05 Jun 2026

Lisa

No conditioner in the shower, messed up air conditioning system and was soooo hot, two front desk employees just chatting away at the front desk meanwhile there was no coffee and most the breakfast needed refilled

Partner

6/10

Pleasant

27 May 2026

Sergio

The only reason why’d you pay that price is the location itself, and the lovely and fantastic staff that work as hard as they can to make up for their lack of vibe.

Dried blood on the sofa pillow, and bed pillow

A the suites aren’t worth it, it’s legitimately entirely small, just get the bed. Spent 587$ on a room that shares a singular tv that you can barely adjust, with a horrible microwave, no spoons, no forks, and a mirror for some reason that faces the bed directly so ur face to face with yourself when you leave, the toilet paper is ACROSS from the toilet meaning you’d have to bend down to lunge your body to reach it,

A fridge that could barely keep drinks cold, and no extra fitted sheets, legitimately we got a extra fitted sheets like a pack of it, but NONE of then fit the king sized bed, it genuinely just did not fit

breakfast is fine, kid you not if the breakfast wasn’t free i’d give it one,

The staff are The best part of the place , at the end of the day they’re people and they work hard to clean, super polite when i brought up complaints, but i’m sorry it’s just so mediocre for the price.

Self

8/10

Excellent

24 May 2026

Jennifer

A good stay. Staff were excellent, room was clean and the bed was very comfortable. Breakfast was better than most Continental offerings at other places. Only minor downsides were two outlets in our room didn't work and there's no longer a pool.

Partner

10/10

Exceptional

24 May 2026

Benedicte

Very happy with our stay. Big breakfast, clean rooms, helpful and kind staff, comfortable beds, and excellent water pressure!

Friends_and_family Family

6/10

Pleasant

11 May 2026

Taren

Pool was under construction when we were there. Was not evident when We were booking. Would’ve gone elsewhere had we known.
The HVAC unit in our room had no heat. The bathroom sink drained poorly and had no hot water.
Although we were there for theee days the maid did not come in once to empty trash or replenish TP/coffee etc.
Will go elsewhere next time.
Great location though,

Partner

8/10

Excellent

10 May 2026

Maureen

poor breakfast. would not refill bread selection for toast when asked 3 times. Said they were\"too busy\"

10/10

Exceptional

30 Apr 2026

Angelia

Clean room nice staff

Friends

10/10

Exceptional

20 Apr 2026

Anna

Clean room. Staff was super helpful. Breakfast was so nice and such a variety! Coffee was decent.

Friends

2/10

Poor

03 Apr 2026

Malik

The room was dirty and disgusting. Horrible water damage on the ceiling and walls. The ceiling and wall paint was peeling from water drainage. The ceiling above the bed was brown, scared it was going to leak. Smelled of mildew. Could not get another room due to 3rd floor completely shut down. No better accommodations given. Do NOT stay here, the place needs to be closed.

10/10

Exceptional

30 Mar 2026

Tracy

The room was great. Spacious and comfortable. Good breakfast!

10/10

Exceptional

26 Mar 2026

Joanne

Room great nicely renovated. Bathroom could use a renovation too but was nice & clean

Partner

8/10

Excellent

22 Mar 2026

TINA

Breakfast!!!

10/10

Exceptional

22 Mar 2026

Carol

.

Family

6/10

Pleasant

08 Mar 2026

Jennifer

This property is very dated. I have stayed at many SpringHill Suites and this does not meet the mark for their line. The beds were comfy, however the bathroom had some mold noted on the ceiling, and everything was very early 2000’s. There were issues with the card systems, and staff was extremely helpful. The elevators were filthy.

Family_with_children

10/10

Exceptional

03 Mar 2026

Padma

Loved the breakfast and room

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Lorann

The minifridge in Room 319 was making noises as if it was leaking water. I tried unplugging it, but couldn't access the power outlet without pulling the entire fridge out. The noise it made overnight kept me up and resulted in poor sleep.

Family_with_children

6/10

Pleasant

13 Feb 2026

James

The room was clean and the staff were friendly enough. I’m not sure who dropped the ball but there was a boil water in place for the whole county that our check in person was not aware of. We found out from a family member that we were there to visit. We could not use the water for coffee in the room and were told we would have to purchase bottled water. Nor was there any beverages for breakfast ( coffee, juices). We were also told no water in Pennsylvania was safe to drink. They did put up signs on the day we checked out.

Leisure Family

8/10

Excellent

18 Jan 2026

Shadrick

Clean room
Smell fresh and nice
Staff was nice

Partner

6/10

Pleasant

13 Jan 2026

Frederick

Charge you for everything after paying so much

8/10

Excellent

11 Jan 2026

Courtney

Breakfast was good & property inside and outside was clean. Would stay here again.

Leisure Family_with_children

4/10

Poor

06 Jan 2026

John

Yes the door didn’t close properly, no hot water and hallway was freezing.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Minda

Amazing room setup. Felt like a studio apartment! Delicious breakfast. Nice & clean. Friendly staff.

Leisure

2/10

Poor

31 Dec 2025

John

Dishonesty from front desk.

Friends_and_family Family

2/10

Poor

26 Dec 2025

Amber

The room’s bathroom was a work in progress. Barely had dry wall. Shower rod hanging out of the wall. Mold and dirt all over bathtub and shower and toilet. Holes throughout the little bit of dry wall there.
The pool which was advertised as an indoor heated pool was NOT heated. Nor was the room with the pool. Management claimed it is clearly advertised as a “cold pool” when the third party vendor description AND the property description directly on the Marriott site clearly stated “indoor heated pool “. In addition, the pool was filthy with debris floating in it and collections of dirt along the entire
Bottom.
When I asked to change rooms due to the condition of the bathroom, I was given the run around by the desk staff. When I then addressed the condition of the pool, I was given the line about advertised as a cold pool even as I showed him the website on my phone with the indoor heated pool posted and told that “amenities” didn’t need to be as advertised. Only safety features. Have never experienced such filth and bad customer service at a Springhill property, though it certainly leaves a bad taste in my mouth to consider future
Stays at other properties.

Leisure Family_with_children

8/10

Excellent

20 Dec 2025

John

Staff was friendly and professional, room is clean and layer out well.
However the fitness center had one treadmill out of order, limited free weight selection and the hot tube was out of order.

Leisure Partner

10/10

Exceptional

18 Dec 2025

Wanda Jean

No problems

Business Family_with_children

10/10

Exceptional

16 Dec 2025

Tshun

Yes

10/10

Exceptional

01 Dec 2025

Duwane

Nice n friendly staff. I would recommend and stay again when I come back

8/10

Excellent

30 Nov 2025

Carlos

Overall, it was good. Some of towel look old, looked yellow, though.

Leisure Partner

8/10

Excellent

29 Nov 2025

Sandra

The room was spacious and great for my large family. I like the trundle bed. There was a bit of dirt (food crumbs) on the trundle bed when we rolled it out, though. The room was otherwise very clean and neat. I like the kitchenette so one of the kids can brush teeth there while another is showering. The breakfast was well-stocked and delicious. Always love warm waffles. The staff is very friendly and accommodating, happy to get extra towel or sheet as needed.

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Sandra

The staff was courteous, breakfast was yummy and had plenty of options. There was a bit of old food in and under the couch, which we discovered when making the beds for the kids. Other than that, tho, the room was very clean and well-appointed.

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Kim

Friendly staff and clean room.

Leisure

2/10

Poor

10 Nov 2025

David

Staff was friendly but hotel and room was extremely dated and needs a complete renovation, electrical (switches) bad,plastic over smoke detector,was dark,(no lights)on the window side of room, single switch for light and fan noisy in bathroom, I’d give it half a star.Didn’t bother with the breakfast and went to Bob Evan’s.

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Ashli

Room was updated bathrooms were not, and they weren't as clean as I would expect.

Leisure Family

10/10

Exceptional

18 Oct 2025

Mark

Very safe

Partner

8/10

Excellent

14 Oct 2025

Mark

Room was clean & spacious

Self

8/10

Excellent

12 Oct 2025

Verne

Only problem was our room was too far from elevator. Also, some issues with A/C

6/10

Pleasant

09 Oct 2025

Robin

We booked this room because there was a hot tub in the motel. When we checked in there was a note that said it was closed. When we asked about it, we were told it wasn’t up to Marriott’s standards and all Marriott motels would not have them any more. The room was ok, could tell it was older

Leisure Partner

10/10

Exceptional

05 Oct 2025

Robert

..loved the accessible room- big, nice shower and comfy. - will do it next time we visit family there..Area was quiet

Leisure Partner

8/10

Excellent

15 Sep 2025

Teresa

Staff were nice kids loved trundle bed
Rooms needed maintenance

Leisure Family

4/10

Poor

15 Sep 2025

Jamie

Stuck in the 90s

Dirty, dusty, stinky & the shower had mold but it was close to other stuff and we were in town for a show so we had no choice

Partner

10/10

Exceptional

04 Sep 2025

david

Terrific.

Leisure Family

10/10

Exceptional

04 Sep 2025

Tarek Mahmoud Mohamed

.

8/10

Excellent

25 Aug 2025

Anthony

Nice

Leisure Partner

6/10

Pleasant

21 Aug 2025

David

Very terrible bathrooms. Every looks run down and shower didn’t drain properly. Definitely expected better from Marriott

Friends_and_family Family

8/10

Excellent

21 Aug 2025

C

The room was clean. The bathroom was a bit dated but of no real concern. I would have preferred individualized toiletries instead of large community bottles in the shower. Thankfully I brought my own. Breakfast was good with the usual breakfast items featured. Area was always being policed for cleanliness. Lobby and sitting area were also very clean. The staff were very accommodating. Jake was so nice and welcoming. Will stay again on my next trip.

Leisure Family

4/10

Poor

17 Aug 2025

Robert

Walls are paper thin.

Leisure Family

8/10

Excellent

16 Aug 2025

Amanda

What ai liked was the pool although the hot tub was closed the entire time and there was hardly any towels

6/10

Pleasant

11 Aug 2025

Eric

Needs bigger dining area NO seats for breakfast had to take food back to room, and add additional waffle maker.

Leisure Family

8/10

Excellent

31 Jul 2025

Kyle

Friendly and helpful staff. Rooms were nice and clean, potentially just the bathroom could use an update. Breakfast was good as well.

Leisure Family_with_children

4/10

Poor

26 Jul 2025

Justin

This hotel is in desperate need of a remodel and cleaning. Floors are sticky and the bathroom is straight out of 1980.

4/10

Poor

24 Jul 2025

Ann

The property needs a lot of work. Elevator broken, ice machines broken. Very disappointed…spring hill is normally outstanding.

4/10

Poor

24 Jul 2025

Anupam

Elevator was broken , had to climb up to 3rd floor. Ice vending machines were broken .

Leisure Family

2/10

Poor

22 Jul 2025

sheldon

it is a disgrace to have this represent a Marriott property.
worst hotel I have ever stayed at. multiple outages including elevator,hot tub.multiple lies spread by employees
about repairs being done.the place is a dive.Sell this place and remove Marriott name.

Leisure Family_with_children

8/10

Excellent

21 Jul 2025

TAMMY

Room was great. Unfortunately while I was there the elevator was broke.

Leisure Self

2/10

Poor

21 Jul 2025

Jeannine

Everything was broke and not working , elevator, hot tub, snack bar fridge out of order. The keyholes to room missing cover had tissue stuffed in them , new room toilet was dirty public hairs on seat had to ask for new room also the tub had blood stains yikes.

Business_and_leisure Family

10/10

Exceptional

19 Jul 2025

Adrian

great stay

2/10

Poor

13 Jul 2025

Elke

No hot tub which was the main reason for booking this hotel. Sink backed up

Partner

8/10

Excellent

11 Jul 2025

kelly

It was nice

Leisure Family

8/10

Excellent

09 Jul 2025

John

clean

6/10

Pleasant

09 Jul 2025

Sandra

Could be such a great hotel but really needs some TLC.

6/10

Pleasant

07 Jul 2025

krishna

great staff

8/10

Excellent

30 Jun 2025

Daniel

Great Staff

Staff was great, shout out to Jared, there were a few issues with my reservation on how it was being displayed in the system and how it was being processed but after that was resolved we were able to get into the room with no issue.

We did run into an issue where the AC wouldn't go below 74 degrees, but luckily we had a friend in a room right next door.

Friends_and_family Friends

4/10

Poor

30 Jun 2025

Annabel

Tub and sink didn’t drain properly. Room was outdated.

Leisure Friends

10/10

Exceptional

29 Jun 2025

amanda

Everything went very well, they have an excellent complementary breakfast!

Leisure Friends

10/10

Exceptional

29 Jun 2025

collette

Great & friendly service

4/10

Poor

22 Jun 2025

Jeff

INTERSTAE HOTEL

The room sounded like we were in a tent next to the interstate

Partner

8/10

Excellent

16 Jun 2025

Brittany

The hotel itself was beautiful

Our stay was great the breakfast was amazing the service with that was amazing!!!!
But they didn’t give me enough towels an said we needed our room towels for the pool which is insane considering we had 6 people an 3 for the whole 3 day weekend? The prices on the food was insane we paid $25 for a few Gatorade’s an than snacks were $45 those prices were a little much considering the food was expired ! But the people were all very pleasant and friendly!

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Linda

Home away from home

Staff was very friendly, everything was stocked in the room and plenty of towels available at the pool.

Friends_and_family Family

8/10

Excellent

14 Jun 2025

Kelly

Nice hotel for the one night. Sleeper sofa was hard but decent

10/10

Exceptional

13 Jun 2025

Kathy

Passing through on our way home from Illinois. Long day's drive. Great shower, comfortable bed. Plenty of choices for food in the area for dinner and breakfast.

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

Jeffrey

Staff is amazing. Facility is mostly modernized. Very clean

Business Self

10/10

Exceptional

31 May 2025

Tim

Friendly staff. Great location. Nice property.

Leisure Family

10/10

Exceptional

31 May 2025

Javonda

Great stay.....

6/10

Pleasant

30 May 2025

RAFIF

Room was clean, hotel nice overall
Good breakfast
But all 4 ice machines in hotel were out of order, bulb above bathroom sink was not working, at one point in the morning there was no cold water, just very hot.

Leisure

4/10

Poor

18 May 2025

Michael

The first room I was given #201, had broken air conditioning. The shower curtain liner was missing so the shower curtain was inside the tub, extended onto floor of tub, causing my feet to get tangled.
I was moved to another room, #308. In this room one side of the window was missing a curtain.
This Springhill doesn’t look good for the Marriott brand.

Leisure Partner

4/10

Poor

10 May 2025

Robert

The property is the noisiest I've every stayed at. Sometimes i think they give the worst rooms if you book thru a 3rd party. One elevator. Nothing really nice at all. There are better places in the area.

Leisure Self

10/10

Exceptional

26 Apr 2025

Robert

Great

Friends_and_family Family

10/10

Exceptional

23 Apr 2025

Stuart

Well located. Good price!

Leisure Self

10/10

Exceptional

21 Apr 2025

Kristopher

Room was great. Paint was a little rough for being renovated but it was clean. Bed was firm. Staff was very friendly and the free breakfast was a life saver.

Business_and_leisure Family_with_children

6/10

Pleasant

12 Apr 2025

Brian

Bathrooms can use some updating. Noisy fridge can be fixed

10/10

Exceptional

09 Apr 2025

Vidal

I had a great time at the hotel, the breakfast was great the workers were polite and friendly love my stay.

8/10

Excellent

08 Apr 2025

Dana

The staff were very accommodating & helpful.
The downside was the proximity to the highway. It was VERY noisy.
Our refrigerator sounded like a hookah pipe. When I mentioned this to the staff they immediately replaced it!

Leisure Partner

4/10

Poor

07 Apr 2025

Jaren

No swimming pool

A lot of these hotels don’t look like how look in the pictures, it was somewhat renovated and the breakfast bar was small for the hotel to be a suite. I really wanted the hotel for the hot tub but when we got there it was broke. Very disappointing.

Friends_and_family Family

8/10

Excellent

30 Mar 2025

DANIEL

4.5 out of 5 due to Pool being down

Leisure Family

4/10

Poor

30 Mar 2025

Amanda

The only reason I booked it was because of the indoor pool and hot tub. Both were out of order upon arrival.