Novotel Abidjan Plateau

Abidjan, 10 Avenue Du General De Gaulle Plateau 01 Bp 3718
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75 reviews shown

10/10

Exceptional

06 Mar 2026

Patricia

Everything was perfect but the swimming pool was not working and we hadnt been informed

Friends_and_family Family

6/10

Pleasant

07 Feb 2026

Gary

Bonjour,
Personnel agreable et chambre correcte.
Le gros bemol est quil y a presque tous les soirs des evenements organisés à l'hotel... bruyant et empechant les acces au bar et restaurant

10/10

Exceptional

14 Aug 2025

Anne

Pleasant stay

Thankful to have extra bed in bigger room added so daughter could be in one room with us. WiFI access was good, Staff very pleasant at front desk and at the bar

Friends_and_family Family

8/10

Excellent

08 May 2025

Ghislaine

Good enough, excellent service from front desk. Especially Mr. Joachim and his morning.

10/10

Exceptional

30 Mar 2025

Madeline

Clean and quiet accommodations

Business

10/10

Exceptional

29 Mar 2025

Derek Ivan

I fell ill during my stay and I was taken to the hotel infirmary to meet their friendly doctor, I received a prescription and one of the hotel staff went out, got it and brought it to my room. I was checked on regularly up to my departure.
Thankful for the extra support.

Business Self

10/10

Exceptional

03 Mar 2025

VEEPIN

Nice & clean rooms with excellent views. Very good breakfast and staff service. Good Gym facilities and a nice pool. Highly Recommended.

Business Self

4/10

Poor

25 Feb 2025

Udo Carsten

Was OK

Its was OK but for sure there is. a lot of room to improve

Business

8/10

Excellent

18 Jan 2025

John

Wonderful staff and a very nice bar. Had a great stay.

10/10

Exceptional

05 Jan 2025

Marco

Good hotel I’m the Plateu area of Abidjan. Excelent option to see the New Year Eve fireworks of Abidjan

Leisure Partner

6/10

Pleasant

12 Dec 2024

Adele

Room service was terrible

4/10

Poor

11 Dec 2024

Raheel

Overall its an average hotel

Business Self

8/10

Excellent

13 Nov 2024

Rupert

Novotel Abidjan

USed as a base for work locally. Rooms comfortable and staff excellent

Business

10/10

Exceptional

02 Jul 2024

Abdishakur

Very outstanding

6/10

Pleasant

09 May 2024

Verified traveler

I hoped for better

No so good experience. Poor service from housekeeping and reception. For the price of the hotel, at least the food and fruits should be fresh.

Business

8/10

Excellent

27 Apr 2024

Pren Tsylia

good location, nice food options.

6/10

Pleasant

06 Jan 2024

TIASSE HAMED

Quiet , beautiful place but the staff has to be more courteous and professional

Leisure Self

4/10

Poor

01 Jun 2023

Ifeanyi

I have never kept a review on any site and this will be my first. I have stayed at Novotel like 3 times now and this time he staff were rather absent minded. from I have 2 bookings please do not allow my room lapse and the staff did not do it . The keys lapsed and came in from the bank and the key lapsed and it took the intervention of 2 laptops to open the room -Mind you I had to go back to the bank and missed the appointment a I could not pick the document quickly. Also the TV went out so many times and it took me going to the service desk twice to remind them each time. Requested to speak to a Manager one night there was no Manager , no Supervisor and the next day dropped my number for a manager to call. Guess what No Manager called. I just realised that the service was tacky. and I spent 10days going through this. I really was not happy and not sure next time around I will be staying at Novotel Plateau in Abidjan.

Business Self

10/10

Exceptional

20 Apr 2023

Edem

Good place with an awesome river front view, helpful staff especially Kwaoku. I

8/10

Excellent

09 Dec 2022

kevin

Good hotel Le plateau

Nice hotel . Nice bar and restaurant area. Service at reception is slow so don’t leave checkout for the last minute . Most of the staff are generally pleasant. No decent restaurants within walking distance so you have to grab a taxi or eat at the hotel . Lovely views if you have river facing .

Business

8/10

Excellent

26 Sep 2022

Phil

Hotel is in the Plateau an old part of town and mostly offices surrounding the property so after 5pm the entire area is dead. Nothing is open including the weekend. Unless you know Abidjan well enough to venture out by Yango or Uber. Local taxis are plentiful but look shady and vehicles look dirty and unsave.

Food in hotel is ok. Breakfast buffet is the same everyday. It gets boring after day 2.

Rooms are clean and adequate. Wifi sucks though. Keeps dropping.

Business Self

6/10

Pleasant

13 Jun 2022

NEIL

The hotel itself is quite nice and the rooms are comfortable. Wifi is only strong on the ground floor, and the food was average at best.

However The gym is good and so is the pool.

Business

4/10

Poor

07 Jun 2022

Verified traveler

Disappointing

We were offered an upgrade on check-in, which it later turned out was much more expensive than originally explained. However, we had already committed by this point so proceeded under the illusion the upgrade would be significant. However, it was negligible. The complementary minibar was not restocked at all, the view that was meant to be an improvement was uninspiring, and the room was not bigger than the original. Overall, a disappointment.

Friends_and_family Friends

8/10

Excellent

22 Mar 2022

Pungu

I always like Novotel because of the approximately in town and other cities in the capital cite

Business Family_with_children

6/10

Pleasant

19 Mar 2022

Samuel B

my wife and I stayed here for about two weeks. It is a pretty nice hotel and centrally located. The entire staff especially at the bar lacked good customer service. We had two prices for the same tea and bread. One order at about $5.00 and the order at about $9. Same for cocktail my wife ordered. This time price was consistent but one was a mix of pineapple, orange, and passion while another bar tender told us we could only have pineapple, orange, or passion. The internet connection was very bad on the 8th floor where we stayed. This may be just the 8th floor as the reception area has excellent internet service. Many guests came down at the reception to work. We believe for better internet service. The hotel is also very expensive relative to food and drinks. We did not have breakfast, lunch, or dinner at the hotel since they were very expensive. Buffet breakfast about $25 per person and lunch about $50 per person. But thank goodness the hotel is centrally located so many nearby coffee shops and restaurants have very low or reasonable prices. The security is excellent and the security company has professional, very trained and excellent staff both the outside security and those inside. It is a very nice hotel apart from the bad customer service and the very high prices for food and drinks.

10/10

Exceptional

29 Dec 2021

Inoussa

Stuff are very welcoming

Leisure Self

6/10

Pleasant

19 Dec 2021

Cheikh

The room was very nice. The reception was professional. However, when I requested luggage assistance on the day I was checking out, I was told that assistance was on its way. I waited for 10 minutes then called again, no answer. I had to go downstairs and ask for a luggage rack. The second issue is that the hotel claims to provide airport service. Not completely true. The service only runs for limited hours in the evening. That needs to be disclosed up front.

Business_and_leisure Self

8/10

Excellent

28 Oct 2021

Pungu

Location and security staff

Business_and_leisure

6/10

Pleasant

24 Sep 2021

Thomas

Relatively standard hotel, but need to step up to a more contemporary hotel facilities

Business Partner

8/10

Excellent

11 Sep 2021

Alan

It’s was good

Business

4/10

Poor

08 Sep 2021

Alhassan

Staff are welcoming and courteous. Security at entrance is good. No hot water.Gym is not up too standard. Breakfast menu is horrible. Hotel is way too expensive fir the services rendered. Fridge in room is too small. No Expresso machine in room

Business Self

4/10

Poor

01 Feb 2020

Verified traveler

Not great for business travellers

Once again had to go to the ATM to checkout as they could not take credit cards. If you are in Abidjan for business and do not mind sitting in the lobby for internet usage fine but otherwise the internet sucks. On the plus side the wifi on the hotel shuttle works fabulously.

Business

8/10

Excellent

21 Jan 2020

Verified traveler

Strong internet

Clean room but hallway was smelly. The food was decent but expensive. Service was just ok in general. I especially had excellent service from Beh who manages the restaurant. Housekeeping was aggressive with cleaning, knocking despite the “do not disturb sign” until the door was opened. The cleaning wasn’t thorough either as the same three long strands of hair remained on my shower wall throughout my stay. The internet was excellent. There’s not much to do in the area after 5pm or on weekends and I was discouraged from walking on my own at these times. Overall, nice hotel though I would stay in a more interesting part of time next time

Business

10/10

Exceptional

09 Jan 2020

Nicole

Room was comfortable, shower was excellent. The water was hot and the pressure good. There were no wash cloths in the bathroom but it was fine because we had our own. The bed was very comfortable. the front seat was very helpful, arranging taxis to take us to dinner and the airport. Akim was the driver and he was timely and helpful. Would recommend and visit again. The breakfast was good as well. A bit pricey but the selections were abundant and tasty. The hotel is safe, they scan bags and have you go through a metal detector as you enter the property. Beautiful artwork in the lobby. The staff were very friendly

Friends_and_family Family

8/10

Excellent

02 Dec 2019

michiel

Avoid the hotel shuttle!!!

Nice hotel rooms and design, good breakfast, nice outdoor area and gym and pool. What you would expect for the price. However, the hotel bar is about the slowest bar in Africa. Serving a beer consistently takes 15 minutes. You need to ask 3times, they say its coming and continue to do other things like pottering around on the computer.
The hotel shuttle however is problematic. It left 10 minutes late, and then despite staff telling me it would go directly to the airport it went to collect passengers at other hotels. After more than an hour on a sturdy evening we were still not at the airport and I had to walk the last km to the airport because the bus got stuck and I was not going to miss my flight. what should be a 40 minute ride became an hour and a half. So get a taxi and avoid the shuttle

Business

8/10

Excellent

27 Oct 2019

utpal

novotel ABJ

Hotel is in good location with pool and Gym and breakfast is good. Room is smaller as compared to other novotel but in good condition.
We booked taxi from hotel which turned out be private and old car.

Business

10/10

Exceptional

23 Sep 2019

Peter

Nice hotel in business district of Abijdan

Nice hotel, mostly good service (one forgotten order at the restaurant), and very nice rooms and pool. Convenient if you want to stay in Plateau, the business district of Abidjan. Wouldn't hesitate to stay here again!

Business

10/10

Exceptional

30 Aug 2019

F.D.Charles,

Everything. The place is very clean. Staff members are very professional, friendly, helpful and well client-orienters. The buffet for breakfast was delicious. We (2 adults and 3 children) stay for 8 days. We really enjoyed our stay. Recommend to anyone looking for an excellent hotel. Seize this opportunity to thank Novotel devoted staff members. F. D. Charles, Maye, Tatia, Eva and Ibrahim.

Friends_and_family Family

6/10

Pleasant

04 Jun 2019

Francois

Functional but not special

The hotel was clean, quiet and mostly everything worked as expected. Check-in and check-out were effortless and the staff were friendly. The food on the a la carte menu was good although I found the buffet breakfast disappointing. All food and beverages push the price ceiling compared to other similar hotels in Africa. The hotel does not offer much by way of an ATM, money exchange, travel services, etc. Internet speed was manageable during the day, frustrating at peak times, and the connection dropped too frequently to successfully complete a single Whatsapp call home.
The room was slightly musty accompanied by an occasional sewage odour and the air-conditioner had to work hard to maintain a comfortable room temperature. Opening the windows helped with the smell but made the air-conditioner suffer -- so not really a solution when it's 30 degrees and humid out. The bed was comfortable, the shower good and the room relatively quiet.
Hotel location is not convenient for going out at night as the surrounding business district turns into a morgue after dark. But apparently it's a good choice for circumventing the city's tortuous traffic.

8/10

Excellent

27 Feb 2019

Niankoro

Great experience

Great experience!!! Fast service. Breakfast not worth it. But overall great for our family

Family

8/10

Excellent

10 Jan 2019

Verified traveler

central location at the plateau. Good overall property, recently refurbished. Good F&B, wifi is fast.

Business Self

8/10

Excellent

07 Nov 2018

Verified traveler

Nice hotel, helpful staff, breakfast lacked vegetarian hot options & sheets were not 100% cotton

8/10

Excellent

05 Nov 2018

Verified traveler

Hotel is very nice in the lobby. The room, bed linen was so uncomfortable that I had to buy 100% cotton sheets. robes & slippers are nice but good sheets are a must

10/10

Exceptional

01 Sep 2018

Verified traveler

Well-maintened, warm staff, comfortable beds

Spent 4 days here and was quite pleased all around. Minor issue I have is that the fitness area is rather small with little open space for non-machine exercising

8/10

Excellent

18 May 2018

Verified traveler

Great food just wish the rooms were not so small

4/10

Poor

04 May 2018

Adwoa

Will not recommend

Service was poor, guest turned up at my doorstep at 2.47 am with activated key trying to get in my room .Called receptionist was told l had booked room for two night.Really disappointment with treatment by staff at hotel

Family

2/10

Poor

18 Oct 2017

Moszy

Not what I expected from a 4* hotel, absolutely...

Wi-Fi is horribly slow in the room. Toilet is so small you can barely close the door from the inside. Shower gel/consumables never get replinished, and there not even a soap to wash you hands by the basin. Most of the staff dont seem to be diligent in their approach to service.

6/10

Pleasant

31 May 2017

Verified traveler

Help desk personnel does not pay attention to the customers. They need more training in welcoming and doing their tasks on time and correctly. Need improvement.

6/10

Pleasant

03 Mar 2017

Marc

Check in and check out took more than 20 min. Internet in the room keeps disconnecting and slow.
Room is ok and clean. Room service is fine. Restaurant has a good variety and the quality is fine.

10/10

Exceptional

12 Dec 2016

Best location downtown ideal for people without a

If you want nice, clean and safe environment with everything in it. This is it. 10 min from the biggest shopping mall by taxi. Walking distance form every single government run offices. Ideal with business and suitable for families traveling with children. 20 min from the airport. You can find a better location in Abidjan.

4/10

Poor

24 Oct 2016

Ari

Extremely poor service; almost rude. Rooms small. Disappointed.

8/10

Excellent

10 Oct 2016

Margaret

Superb hotel, be aware of the free shuttle though!

This is a great hotel, modern and great for a business trip. The staff is friendly and the breakfast is an absolute must! The hotel can improve on their WI-FI, as it barely ever worked in my room on the 6th floor. If you are planning on taking the free shuttle to the airport, be advised: I had to wait more than 45 minutes beyond the planned/communicated departure time!! I considered this as very unprofessional. There are clearly stated departure and arrivals times for clients to be able to plan accordingly for their flights.

8/10

Excellent

13 Sep 2016

thibaut

Hotel under renovation
Staff is OK but not too professional

10/10

Exceptional

07 Aug 2016

Pierre

Perfect for business trip

The hotel got renovated and is super confortable, super clear, good wifi in the lobby (but not in my room), delicieus breakfast. It's worth the price difference with the ibis plateau.

8/10

Excellent

28 May 2016

Shaun

A good choice.

The hotel has friendly staff and a busy energetic atmosphere. Good breakfast and in the evening some nice music and a general relaxed feel. Nice and modern. You can sit and relax / work in the lobby area.

4/10

Poor

12 May 2016

Hudson

The service is hit and miss. what more is there to say.

8/10

Excellent

09 May 2016

Gilles

Very good

REfurbished, now the Novotel is much better than the Pullman.
Breakfast is worth 15.000 FCFA

6/10

Pleasant

09 May 2016

Hudson

Another French colony...

Well its one of the few hotels in Cote d'Ivoire that has a gym, so choice is limited. Often ordering is hit and miss with room service as not many staff can understand English.

4/10

Poor

01 May 2016

Hudson

Debatable if I would stay again

Other than not having enough staff that can speak English and ordering room service is always hit and miss.

Currently the hotel is undergoing some renovations so you often can work with all of the drilling going on.

For the price of the hotel it would be one of the worst I have stayed on in any country in Africa.

8/10

Excellent

14 Apr 2016

Solange

Good for short business stay!

Business stay, so wifi and comfort were a priority. A free shuttle from the airport and wifi wee included in my room booking. Shuttle was fast and had air-conditioning. Internet was relatively slow and 1-2 times just disappeared but good enough to send emails reliably and check news. Breakfast buffet was varied, clean and good # of choices on fruit. Many staff spoke English and were very friendly and efficient. Compared to other hotels in Cote d'Ivoire, very good. I would stay there again.

8/10

Excellent

13 Sep 2015

Caribean Travel

Must the best in town

No complaints at all during my stay. Worth mentioning though, food and beverage are somewhat a bit expensive.

8/10

Excellent

16 Aug 2015

Rainer

Business trip Abidjan

Overall very satisfied with this hotel. Breakfast selection is great, all staff are friendly and helpful. Only downside was that the hotel is under renovations. Location for me was perfect for doing business.

8/10

Excellent

15 Jul 2015

Verified traveler

Hotel under repair. Pretty bad!

Partner

6/10

Pleasant

10 Jun 2015

Jorge

OK hotel

Just one night, not much to say, many areas were under renovation. The hotel OK in general considering the price paid

4/10

Poor

12 May 2015

nico

Overpriced hotel

No light in the room. Food of average quality and overprice. Comfortable but expensive.

4/10

Poor

24 Feb 2015

Could be better

I am not sure whether it was because the hotel was under renovation but it certainly was not worth the price and it just made me realise that just because the hotel is a Novotel chain, it does not necessarily signify quality. It looked like it was \"the place\" like two decades ago. It was rather run down. The room although clean stank of cigarette smoke.
On the upside, the rooms were clean.

4/10

Poor

18 Feb 2015

BrentE

Probably the best value in an expensive market

Hotel is run down after years of deferred maintenance. It is under construction to improve it as it is finally experiencing some competition.

It's convenient to the business district and has exercise facilities and a pool. That gives it an edge over other mid-range budget plays. The breakfast buffet is decent but the restaurant is pricy.

That said, there's not much else available in the sub-$300/night category. So if you go in with tempered expectations, it will be ok.

6/10

Pleasant

19 Jun 2014

Verified traveler

Not much choice

Could do better . But ok given situation and price . Shuttle is good .

6/10

Pleasant

19 Apr 2014

bashir

3 star hotel at a nice location for business

Very helpful staff. Good security. Room and Meals quite expensive relatively to other hotels same category in Europe. Good hotel for business trip.

6/10

Pleasant

04 Apr 2014

ursula

not organized

Hello
the most negative is that they ask us to pay again while the room is prepaid to expedia.com, until i have called expedia elite plus department and they called the hotel management to solve this issue

4/10

Poor

02 Mar 2026

Patricia

Piscina en obras, gimnasio minúsculo y viejo. Moqueta sucia. Sin servicios

Friends_and_family Family

10/10

Exceptional

26 May 2025

Sven

Goede accommodatie. Vriendelijk en behulpzaam personeel. Goede prijs kwaliteit verhouding.

Business Self

8/10

Excellent

15 Feb 2025

Doris

Guter Fitnessraum, Schwimmbad in dem man wirklich gut Längen schimmen kann. Sehr gute allgemeine, freundliche, legere Atmosphäre, kein Snobismus, wie oft in Hotels mit 4-5 Sternen.

6/10

Pleasant

22 Jan 2025

Fernanda

O hotel está em uma boa localização. Os funcionários foram amáveis, e o café da manhã, apesar de caro, era delicioso e bem servido. Única reclamação é que não repuseram o café e a água no quarto. A piscina também parecia um pouco verde e suja.

Business

8/10

Excellent

11 Dec 2024

Christelle

Réservation pas respecter

Réservation faite pour deux personnes et pour lit mais un seule lit disponible
Comment faire ?!

Friends_and_family Friends