Plaza Hotel Hanau

Germany , Frankfurt
Hanau, Kurt-Blaum-Platz 6, 6
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100 reviews shown

10/10

Exceptional

20 Jul 2025

Robert

All was very good. Enjoyed the breakfast and walking distance to Saturday market and shopping.

10/10

Exceptional

03 Jul 2025

Darlene

Wonderful

Leisure Family

4/10

Poor

21 Mar 2025

David

WiFi was terrible. Notified staff. Nothing done

Business

8/10

Excellent

29 Dec 2024

Michael

Location is wonderful and staff is great!

Business

10/10

Exceptional

06 Aug 2024

Cherry Ann

Aircondition is not working good. But the breakfast buffet is good

10/10

Exceptional

05 Aug 2024

Cooper

Hotel was nice, with friendly staff and a good breakfast.

To prevent a momentary panic, be aware that if booking through Expedia, the hotel will send an online check in you can complete. It will imply that the stay has not been paid for. I was assured after speaking with a receptionist that it was, but still had me worried for a moment.

Business_and_leisure Self

4/10

Poor

28 Jun 2023

Khalil

Not good

Leisure Friends

8/10

Excellent

06 Jun 2023

Robert

Hotel is centrally located walking distance to everything

Business

4/10

Poor

12 May 2023

Valentin

Everything on this property waz great with the exception of internet which frankly, it was the worst I eve had in any of the 40 countries I visited. The management has to upgrade the system urgently!

4/10

Poor

06 May 2023

Kulwant

Receptionist cold and rude

4/10

Poor

24 Apr 2023

Peter

Definately not living up to a Plaza Hotel. From Day one not Happy. TV not working. Minibar empty and not connected. Notified that cleaning is only performed every second day. That might be great for the Environment, but not to my expectations. Cleaning itself was performed at the absolut minimum. Many times the room was never really cleaned only the bed made the garbage emptied and the towels exchanged. The view out of the window shows balconies that are definately raise a concern of safety. No Service past 11:00 PM - Had to go through the back door and was feeling unsafe. The Vending Machine never worked.Than no shuttle to the airport. All together never again.

Business_and_leisure Self

10/10

Exceptional

22 Jul 2022

Jasmin

Good size clean room. Great breakfast choices. Good location.

Leisure Family

10/10

Exceptional

30 Nov 2021

Sonel

Very helpful staff and clean hotel

Friends_and_family Family

8/10

Excellent

23 Aug 2020

Jakawana

Good spot

It was to hot for their air cooling system to work so we had to sleep with the windows open. They were nice and brought us a fan.

Friends_and_family Friends

10/10

Exceptional

05 Oct 2019

Verified traveler

Standard comfortable stay

The hotel is very practically located in Hanau city center. The junior suite room is very comfortable and spacious.

Partner

8/10

Excellent

30 Sep 2019

Sonia

House keepers don’t leave towels or make the bed not sure if they even come in the rooms I wasn’t happy.

Self

10/10

Exceptional

28 Sep 2019

Jean

Great experience and value. Would definitely stay here again.

Leisure Pet

8/10

Excellent

07 Sep 2019

Wayne

Business

Great for visiting local companies

Business

8/10

Excellent

26 Aug 2019

Verified traveler

I always have a wonderful stay there and it's the only place I stay when in Germany. I was sad that the refrigerators are no longer in the rooms. The air conditioning is not as good as I would like and it would be nice to have an outside seating area that is non smoking.

Friends_and_family Family

10/10

Exceptional

19 Aug 2019

Verified traveler

Everyone is always nice. We come to Germany every 2 years and it's the only place we stay.

Friends_and_family Family

6/10

Pleasant

20 Jul 2019

Verified traveler

The main disappointed the reception staff initially brusk which could always be down to a language difference. However after not having room service my wife was told it must have been because we had put the do not disturb sign out. She was then told that was the only reason it could be implying she was telling lies. I then got the same tale and either no manager was available or they wouldn’t call them. Not a good way to deal with a simple request to get clean towels. Some staff training needed. No explanation was given at check in that the room card had to be specifically changed to allow access to exercise room again onus on guests. She at least did remove the daily car park fee which I said I would refuse to pay due to her attitude

Leisure Family

8/10

Excellent

23 Jun 2019

Verified traveler

Gutes Preis-Leistungs-Verhältnis. Ich würde wiederkommen!

Leisure Partner

6/10

Pleasant

27 May 2019

Frank

Good location. Staff rude. Service: 0 points

Went for a two-day conference. Hotel was in proximity to the venue, the room was spacious but extremely disappointed with the service. No towels provided at all for either myself or my wife, returning from the conference at 10pm.
I contacted reception and I was quizzed why there were no towels. Well, room service didn't do their what they were paid for. I was given a 15mins window by reception for two sets of towels to be brought up, after 35mins I contacted them again and the receptionist came up, clearly upset about the chore (i.e. service) she had to provide. When I asked how can this be that a simple service like providing fresh towels (remember: there were none) isn't provided, all I got from the receptionist was a sneer and eyes rolled. No apology. Considering the receptionist represents the organization, this reflects badly on the hotel. Overall quite upsetting.
When I checked out the following morning, I addressed the issue but all that was said was that \"the room service provider won't be working with us for much longer\" and the matter was brushed over. No apology.

Partner

4/10

Poor

01 May 2019

Verified traveler

internet never works between 4pm-10pm
WLAN design non existent

Business Self

6/10

Pleasant

25 Apr 2019

Verified traveler

A safe in the room would have been good. Tea/ coffee/water facilities never got replenished for a 5 night stay. Air conditioning not reliable- didn't work. Room otherwise modern and clean.

Friends_and_family Family_with_children

8/10

Excellent

04 Mar 2019

GerryK.

probably the best hotel in central Hanau (out of the 4 I stayed at every week for the last 3 month)

Business Self

4/10

Poor

28 Nov 2018

Gerry

I've been travelling to Germany for work every week for several month now so I'm comparing this hotel to others in the country in the same price range.

Pros:
my office is literally just across the road, so for me, the location is perfect and it's very close to the city centre which is great too. Staff is very friendly and help whereever hotel policies allow.

Cons:
The room was very basic, just a bed, a wardrobe and a TV, that's it. no fridge, no cattle, no safe, no temperature control (it was a bit too cold for my liking).
The bathroom was very small and the water in the shower goes from hot to cold every 10 seconds.
The WiFi in my room on the 4th floor didn't work at all. so I had to use my phone's 4G for internet all week.

8/10

Excellent

19 Sep 2018

Verified traveler

Good choice - Basic Hotel

Basic accommodations that were clean. Staff was very friendly and helpful

10/10

Exceptional

19 Aug 2018

Ajit

Very close to office

Nice staff
Clean place
Value for money
Poor WiFi
Good breakfast
Good location

6/10

Pleasant

23 Jul 2018

Verified traveler

Undergoing a needed renovation

The hotel is undergoing renovation work, and it is needed. The bathrooms are tired and the shower had some black mould on the grouting between tiles. The showers wasn't particularly nice, with a faded yellow plastic shower curtain.
The room itself was much better. Spacious, clean and with a comfortable bed. There is a reasonable desk with a good size TV for the room.
The room does have an air-conditioning unit and was a comfortable place to sleep.
WiFi was free, but not particularly fast.

10/10

Exceptional

27 May 2018

Verified traveler

Great hotel staff. Very friendly. One of the fastest checkins I've ever had. They even accommodated my horrible German.

4/10

Poor

03 May 2018

Dodo

Renovation since 1.5 years - not finished yet!

Even they started to renovate the hotel at the beginning of 2017. After almost 1.5 years it's still not finished. The white curtain was removed but not replaced. Also the Mini bar. The carpet was old and dirty.
When we checked in they gave us an old room even there were almost no guests in the hotel that day. Why did not give us a nice and renovated room?

6/10

Pleasant

15 Nov 2017

Gerry

Hotel is in good order but no restaurant, only breakfast option.
Small bar
WiFi did not work so very inconvenient
Rooms are generally clean and in good order, but not for me up to normal 4 star hotels in other chains.

4/10

Poor

25 Oct 2017

Natalia

too expensive for the quality they provide

My trip schedule was changed and I had to book one more night in Frankfurt. The hotel I had initial reservation was overbooked and I chose Plaza for 1 additional night. The price per night was extremely high - 260 USD for very simple room without fridge or minibar, only small towels were provided, very poor toiletry, no sleepers, wifi access only for 1 device. Breakfast was not included in the price. According to information on hotels.com, shuttle from airport is available - which is lie! Both ways I had to take taxi - additional 75 euro per each direction. IT WAS VERY WRONG CHOICE!!!

8/10

Excellent

24 Aug 2017

Julie

Pleasant stay

Good location within walking distance to both train station and city center. Very friendly front desk staff who helped with some paperwork that I needed to take care of while staying in Hanau.

8/10

Excellent

11 Aug 2017

Verified traveler

A comfortable stay in Hanau

This was a good, comfortable hotel for a week-long business trip. The staff was very helpful, rooms were clean and well-appointed, and the hotel is convenient to the train station and the old city.

6/10

Pleasant

03 Aug 2017

Alicia

good location and clean

Hotel is being renovated (or so I think)
lacks good staff and service
price and location very good

8/10

Excellent

02 Jul 2017

David

Great start for the fairy tale road

Great staff. Good location. Great breakfast. Inter connecting rooms for families and a great price. Great for a plce to start the fairy tale road.

Family

8/10

Excellent

23 Jun 2017

Mike

Good stay, staff helpful, a bit of a musty smell off the carpet in the room,

6/10

Pleasant

12 May 2017

Amber

The room was great, large with 3 beds and a fridge which is rare in Europe but the staff was not very helpful. At check-in I was not told anything about parking, wifi, breakfast, etc. She gave me a key and that was it. Then when we went to leave (very early in the morning to get to the airport on time) check-out took forever because he tried to charge me for the room even though I already paid online when I booked it. He didn't tell me about parking either so when I tried to leave the parking lot the gate wouldn't go up and I had to go back in to ask and he was very rude. I don't know how the breakfast is because it wasn't open by the time we had to leave. Overall nice hotel but the staff was not friendly or helpful and it was MUCH farther from Frankfurt Airport than it suggested online. I still ended up having to park at the airport while we were gone and just staying the night we got back. Also the extra bed was very squeaky which is trivial I know but my grandma is a very light sleeper and woke up every time I moved.

Family

2/10

Poor

10 Mar 2017

Jung Kwie

Poor condition

Not worth staying.

2/10

Poor

10 Mar 2017

Jung Kwie

Not worth every penny to stay at this hotel

Poor front desk attitude and no hotel facilities to offer. No swimming pool, pathetic gym, restaurant only opens for breakfast offering breakfast buffet that never changes its menu for years, patchy Internet and about 1km to city center and Hauan main train station at either direction.

2/10

Poor

10 Mar 2017

Jung Kwie

Poor housekeeping and poor front desk service

The check-in time is long and slow. Attitude of front reception is poor. The air-conditioner didn't work and took 4 days before someone comes to repair it. Once repaired, the air-conditioner will turn on for an hour only.. After that, it will automatically turn off for energy savings. The hotel didn't replace the towel during housekeeping and one of the days during my stay, the housekeeping didn't clean up my room. Housekeeping service ends at 2:00pm, thereafter no housekeeping service in hotel. Hotel is in poor condition and in need of a facelift. Overall, it is not worth staying at this hotel if you have a second option.

10/10

Exceptional

05 Mar 2017

Tamara

friendly service, clean rooms

I was very pleased and would book this hotel again anytime. The staff was very friendly and helpful.

6/10

Pleasant

03 Mar 2017

Khalid

Basic hotel was fine for a short visit. Was not happy that I was charged 15.50 euros for checking in before 15.00. Never been charged before by any hotel worldwide over all the years I have been flying around the world.

Family

8/10

Excellent

25 Feb 2017

Decent and near the City Center

Easy walking distance to the center of Hanau. Just a bit of traffic noise in the front but hardly notice it. Otherwise, a decent place to stay for a decent price.

8/10

Excellent

28 Aug 2016

Claire

Good for a short stop over

Good stop over. Parking needs better signs

Partner

6/10

Pleasant

06 Jul 2016

Dodo

A reasonable place to stay

Nice, clean and reasonable. Not bad and not luxury. Just okay. Wifi Internet connection is terrible.

8/10

Excellent

17 Nov 2015

Verified traveler

Good location, close to the downtown\n

Great location. Good night's sleep. The room was quiet even though faced a busy street.

2/10

Poor

04 Nov 2015

BENJAMIN

room not cleaned and lost but not found !!!

My room was not cleaned during my stay there.I forgot my shoe and electric adapter in my room and asked for it the next day but was not given to me ,so the house keepers did not return it to the reception.

Family

10/10

Exceptional

22 Oct 2015

Verified traveler

Close to railway station

Staff were very helpful beutiful breakfast service

6/10

Pleasant

15 Sep 2015

Verified traveler

It was just ok. Nothing special about it... Stayed only one day there. It has air conditioning, something unusual in Europe. It smelled like the room we were in was a smoking room in the past.

10/10

Exceptional

26 Jul 2015

Donna

Great place to stay

I had the best stay ever here than any hotel ever. Everyone was so wonderful. The room was great! Just a note a single bed is a double to people in the US.

4/10

Poor

11 Jun 2015

No connection with the world. Confused staff

When we got there, the room was ready. We need it the internet but it was not working. Everyday we asked about the internet and after the 5 days stay, it was not fixed yet. The room was clean, but no refills were provided for toiletries. There were no tv channels in English. No little coffee maker in the rooms. The only way you could get coffee was by buying breakfast for at least 15 euros or by buying a little cup of coffee for 2.5 euros at the bar. I made one phone call to Frankfurt (about 20 km away) and I was charged 9 euros. So you have to have euros coming out of your ears at all times. At departure, I was asked to pay our stay; they had no idea we prepaid for the room.

8/10

Excellent

20 May 2015

bob

Great location

Hotel had great location to central area. Staff was friendly and helpful. Breakfast staff were super allowing breakfast after over sleeping.

10/10

Exceptional

22 Apr 2015

Maria

wonderful

The staff was wonderful and helpful the room was clean the beds were comfortable. The hotel had everything we needed. And was in a safe place. I would definitely stay there again.

Family

10/10

Exceptional

26 Jan 2015

Verified traveler

Very nice hotel

Very nice hotel will go there again and again when ever I go to frankfurt its about 15 minutes from
City centre . Another good thing about this hotel is free WIFI and free parking we rent a car ther there so we needed a car park space other hotels I. City normaly charge 25€ per day recommend this hotel to everyone.

6/10

Pleasant

02 Jan 2015

Verified traveler

Unorganized!!

a. They didn't have a record of my conformation when I arrived.
b. The bath tab drain clogged and need repair
c. Hot water take a long time to come down; need repair
d. Breakfast is a rip-off!! paid 15 euro for a piece of bread, one sliced tomato and coffee
The dinning area congested. .
d. have bar TV and Tables; I donot know why ? didnot see anyone use it because it is dark and
cornered. TLC

6/10

Pleasant

12 Nov 2014

Verified traveler

Arcadia

Value for money if business trip

4/10

Poor

23 Jun 2014

yvgupta

great location, but dusty rooms

The hotel has potential, with a great location. But incredibly dusty rooms. the fact that the Air conditioner hardly works, further aggravated the lack of comfort in the rooms. Not appropriate for a stay in Summer. Hanau, though small has some better options out there. The staff needs better training too. Too Austere (RUDE) for comfort. We just had coffee, but ended up paying 30 Euros for breakfast.

10/10

Exceptional

27 May 2014

Keith white

Great place

Hotel is within walking distance of main train station and all the shopping in the city center. Great location.

6/10

Pleasant

14 Apr 2014

Jackie

Good for a short stay

The rooms are clean, the lobby is small, the breakfast is good. The hallways are old and don't smell great, smoking is evident. One of the two elevator's was broken. The workout room in the basement is only open from 6 to 10 pm.

8/10

Excellent

03 Feb 2014

Verified traveler

Comfortable for Hanau

This hotel is very convenient if you are doing business in Hanau, but it is not a destination place. Clean, good breakfast. Exercise facilities are available but are minimal.

8/10

Excellent

27 Jan 2014

B Fox

Good location (for me)

I regularly use this hotel when I visit Hanau. The hotel is a 5 minute walk from our company headquarters. The hotel staff are always very pleasant and helpful. The breakfast is good with a wide choice of foods and service is very efficient. The rooms are adequate and very clean. The pillows are a little on the soft side for me! As always, I enjoyed this visit.

10/10

Exceptional

25 Jul 2013

Verified traveler

Loved it!

This hotel exceeded all my expectations: the room was so comfortable and clean; the staff was very helpful; there was free internet and room air conditioner. The location of the hotel was very central -- only a 2-minute walk to the Grimm Statue and market. This was a quiet, clean, centrally-located, and luxurious stay. Loved it!

10/10

Exceptional

26 Jan 2013

Very good business hotel!

Very good value for money. Easy acces to a large choice of restaurants.

8/10

Excellent

12 Jan 2013

IGWE

my family vacation at Arcadia hotel

We enjoyed our stay. The breakfasts were very nice. The Croissant was very tasty and made fresh daily. The breakfast was a little expensive though. The rooms were clean, but the little refrigirators in the rooms were very dirty and did not work. They need to be fixed. The front desk staff were vey nice, friendly and very professional.

Family

10/10

Exceptional

29 Jul 2012

Jacki

Excellent stay, not long enough

No complaints whatsoever...staff where friendly and helpful plus the room was perfect. Hanau is a beautiful town, wish I'd spent more time there and in Arcadia Hotel.

10/10

Exceptional

01 Jun 2011

Jez

Perfect hotel, perfect small town

The location of the hotel is extremely convenient for arrival by car ( or coach ) and it is a short walk to a town centre with a good choice of restaurants and other amenities.

8/10

Excellent

25 May 2009

Good for a stop-over

Reasonable rate considering its proximity to the airport and business district. Free parking nice. Wi-Fi very expensive at 8 Euro per hour. Breakfast an additional 15 Euro. I imagine this hotel is used mostly by business travelers who have expenses acccounts. Room was clean and spacious but dated. Staff very nice and helpful. Would certainly stay here again.

10/10

Exceptional

06 Mar 2026

Per Christopher

Everything worked well, nice rooms. The pillow and duve was better than most hotels. Used for a business trip, and was exactly what we needed for that.

10/10

Exceptional

04 Feb 2026

Christoph

Freundliches Personal; gutes Frühstück; zentrale Lage

Business

10/10

Exceptional

15 Jan 2026

Funda

Es war insgesamt ein sehr angenehmes hotel, nettes Personal, sauber, Frühstück hst für uns persönlich keine Wünsche offen gelassen

Leisure Family

6/10

Pleasant

14 Jan 2026

Veronika

Heizungen haben diesmal nicht funktioniert, es war massiv kalt in den Zimmern.

Business

10/10

Exceptional

14 Dec 2025

Shingo

フレキシブルに対応頂き、アーリーチェックインもして頂けました。

Business Self

10/10

Exceptional

12 Dec 2025

Thomas

8/10

Excellent

05 Dec 2025

Herbert

Zimmer ist schön👍

Business

8/10

Excellent

26 Oct 2025

Nishanthan

Fornøyd med oppholdet. Komfort i rommene, bad kunne ha trengt oppgradering.

Partner

10/10

Exceptional

24 Oct 2025

Samuel

nothing exceptional but i will call it a standard hotel. Maybe breakfast can be improved with more options not same meal everyday

Partner

6/10

Pleasant

24 Oct 2025

ANIS

Les lit ne sont pas confortables, chauffage qui marche pas dans certaines chambres.ils m’ont changé deux fois ma chambre une fois à cause du lit et l’autre fois à cause du chauffage.
Je ne peux pas dire que j’ai bien dormi dans cet hôtel

Business

8/10

Excellent

22 Oct 2025

Atle

Fint hotel for korte opphold

Business

10/10

Exceptional

06 Oct 2025

Shingo

It was great stay

Business Self

10/10

Exceptional

25 Sep 2025

Shingo

スタッフは非常に親切で感じよかったです。

Business Self

4/10

Poor

27 Jul 2025

Ichrak

Zu laut Nacht Fahrgäste, die ganzen Woche haben die jeden Nacht gelacht und geschrien, kein verantwortliche der das The das war zu laut Nacht

Leisure Family_with_children

8/10

Excellent

22 Jul 2025

Leonardo

Location was great.

Leisure

8/10

Excellent

29 May 2025

Martin

Das Bad war etwas abgenutzt und extra Parkgebühren erscheinen überflüssig. Ansonsten alles sehr gut, bis hin zum Frühstück.

Leisure Partner

10/10

Exceptional

26 May 2025

Athanassios

Albergo pulito, letto francesino nella camera sincola e molto spaziosa. Colazione a buffet molto ben fornito. Tutto bene, lo consiglio. Niente di negativo.

Leisure Self

6/10

Pleasant

15 May 2025

Marc

Business Partner

8/10

Excellent

21 Apr 2025

Margarita

Alles Sauber , ruhige Zimmer .Sehr Central . Freundlicher Personal

4/10

Poor

20 Mar 2025

Gökhan

Also es war wirklich sehr dreckig. Schrecklich an der Rezeption haben wir gesagt, dass unser Zimmer dreckig ist. Daraufhin wurde unser Zimmer komplett gereinigt nächsten Tag vor unser Zimmer nicht mal gereinigt nicht mal frische Handtücher die müssten wir uns dann von der Rezeption holen. Definitiv ist das Hotel nicht empfehl, Barr.

Business Friends

8/10

Excellent

14 Feb 2025

Salim

es war eine Kurze gute Zeit

6/10

Pleasant

09 Feb 2025

Stina

Meget larm på værelser der vender ud mod vejen. Helt umuligt at sove.
Vi fik et værelse hvor der var hunde koldt, varmen virkede ikke, så vi måtte skifte værelse sendt om aftenen.

Business

10/10

Exceptional

18 Dec 2024

Dieter

Kommen gerne

War alles okey, verwirrend fanden wir die komplizierte Neuanmeldung mit Tablet, obwohl alle Daten bei Ihnen vorlagen- waren erst letzten Monat bei Ihnen.

Friends_and_family Family

8/10

Excellent

23 Sep 2024

Michael

Gerne wieder!

8/10

Excellent

12 Sep 2024

Ingetraut

habe bereits eine Beurteilung geschickt.
Zimmer wird nicht jeden Tag gemacht

Self

10/10

Exceptional

08 Sep 2024

Verified traveler

Clean and spacious room. Friendly and helpful stuff. Would book anytime again.

Self

4/10

Poor

29 Aug 2024

clement

I booked a Double comfort room but nothing available.
No proposal for any arrangement.
I went 7 times to this hotel but it’s not professional at all to don’t propose anything.
so I won’t go back anymore in the Plaza Hotel.

Business

10/10

Exceptional

27 Aug 2024

Silvia

Uns hat das Hotel, sowie das Frühstück sehr zugesagt. Wir würden wieder hier einkehren.

Leisure Partner

10/10

Exceptional

21 Jul 2024

Ronny

Es war alles bestens das was man von einem Hotel erwartet.