Name: Senza Grand Santana Hotel
Address: Mahmutlar Mahallesi, Cumhuriyet Cd., Alanya/antalya, 07460, TR

Senza Grand Santana Hotel

Antalya · Turkey

Mahmutlar Mahallesi, Cumhuriyet Cd.View location

12 reviews shown

6/10

Pleasant

11 Nov 2024

Inna

Transportation to the hotel is difficult
Food is mediocre
WiFi is too expensive

2/10

Poor

09 Apr 2024

Evan

A Nightmare Stay for a Business Trip

I recently stayed at Senza Grand Santana Hotel for a business trip, and it was, without a doubt, the worst hotel experience I've ever had. We booked our rooms well in advance and received a confirmation, but upon arrival, the front desk couldn't find our reservation. It took them a staggering 30 minutes just to locate it, during which the receptionist was not only rude but also clearly overwhelmed and unfriendly.

The rooms were a huge disappointment – old, unappealing, and in dire need of renovation. To make matters worse, there was constant noise throughout the night, making it impossible to get a good night's sleep. Adding to our distress, we found insects in the room, which is completely unacceptable.

The breakfast offered was far from satisfactory, and the overall staff attitude was unfriendly and unhelpful. This stay was a total disaster and has significantly impacted my view of Senza Grand Santana Hotel. I strongly advise against staying here, especially for business travelers who need a comfortable and reliable place to rest.

Business

10/10

Exceptional

06 Oct 2023

Abdurrahman

Otel personeli ilgiliydi Burhan şefim ve resepsiyon daki filiz hamıma tüm otel Çalışan personele çok teşekkür ederim animasyon daki arkadaşlarıda unutmayalım güzeldi tavsiye ediyorum

4/10

Poor

12 Aug 2018

Verified traveler

Won’t go to this Hotel again

Checked in at 2:30 a.m. on 5.8.2018.
The night service desk person didn’t speak any English or German, so it was hard to communicate with him. He wanted paper coupons for the hotel, which I didn’t have. I showed him the confirmation email to which he didn’t agree. He charged immediately 14 Euro for WiFi and wanted to charge for renting a beach towel. On the whole it wasn’t a friendly check in. I thought I booked a 4 star hotel but the receptionist service wasn’t of 1 star hotel

4/10

Poor

17 Aug 2016

paul

Good location, much too crowded and poor standards

From the moment we arrived there was disappointment, reception were not expecting us and I had to provide proof of us having paid. The room was ok but housekeeping throughout the week was very poor, I even had to track down the housekeeping trolley twice in order to get loo roll. The room was not cleaned regularly and 'clean' towels were like rags with strange stains.
The worst experience was in the dining room; it was like a rugby scrum, terribly crowded and their standards of cleanliness were very poor. Floor dirty with spills and food from the day before, dirty plates, no cutlery, filthy tables, if you were lucky enough to get one.
I could go on but I think that's enough, there were so many issues that I felt it would have been pointless to complain to the management on site.
This was undoubtedly the worst hotel I have ever stayed at, previous experience of hotels in Alanya have been very good.

10/10

Exceptional

29 Apr 2026

Jan Erik

Eksemplarisk. Renhold utført hver dag. Personalet er av første sort, vennlige, imøtekommende og serviceminded. Bassenget er ikke benyttet, men ser rent og velstelt ut. Fikk rom me utmerket havutsikt.

8/10

Excellent

23 Aug 2023

Suheyla

Goed

Leisure Family

2/10

Poor

23 Nov 2022

Seppo

Hirveä meteli illalla ja yöllä pihan discosta.

Leisure Self

2/10

Poor

01 May 2019

Verified traveler

Alt var dårlig ved dette hotellet.Maten står til kun 2 stjerner av 5.Fantes ikke smør til frokost.Dårlig service fra personalet.Snakket nesten ikke engelsk,kun russisk og tyrkisk.Masse musikkstøy fra morgen til kveld.Roomservicen var elendig.Badet var slitt og avtrekksvifte bråket hele tiden.Dette hotellet og personalet bør oppgraderes til dagens standard.Dette er kun et russerhotell.Styr unna.

Friends_and_family Friends

2/10

Poor

19 Sep 2016

selami

disgrace,

disgrace, rezalet, fotoğraflara aldanmayın aklınıza gelecek er konuda tam bir rezaletler, tatili yarım bırakıp döndüm, yemekler yenecek gibi değildi.

Family

2/10

Poor

29 Aug 2016

Ange

hôtel non accueillant. Service client déplorable,

Lors de notre arrivée à l’hôtel vers 4h00 du matin, la personne à la réception ne nous a pas adressé une parole, il a répondu très vaguement par \"oui\" ou \"non\" et souvent \"je ne sais pas\" à nos questions. Il nous a donné le numéro et les cartes de nos chambres et nous a vaguement indiqué le chemin pour que nous nous y rendions seuls. Nous avons dû trouver notre chambre dans un hotel que nous connaissions pas et qui est composé de 329 chambres. Notre famille est composée de 2 adultes et 3 enfants. Avant notre départ, nous avions signalés à l'hotel que nous souhaitions une chambre communiquante. Malgré notre demande, l'hotel nous a fourni 2 chambres l'une à l'opposée de l'autre ce qui était impensable vue l'age de nos enfants (7,11 et 15 ans). Nous avons dû attendre 2 jours pour obtenir une chambre non communiquante mais l'une à coté de l'autre.
Hygiène du restaurant, du snack et des bars est à signaler aux services de l’hygiène. Nous avons pris tous nos repas sur des tables, des chaises et des sols sales. A chaque repas, nous devions nettoyer nos tables nous mêmes car les serveurs (en petit nombre) ne voulait pas le faire. Les sols étaient souillés par la nourriture. Nos chaussures collaient au sols lors de nos déplacements dans le restaurant.
Nous avons dû acheter des bouteilles d'eau durant tout notre séjour (14 jours) car l'hotel n'en donnait pas.
La liste est encore longue et il ne reste plus assez de caractère.
Merci de prendre en considération tous ces éléments

2/10

Poor

24 Aug 2016

Astrid

Ulækkert og gammeldags

Måske det var 4* i 70'erne, men der er intet 4* over det i dag. Der er mug og lugter samt ingen aircon (andet end på værelset). Fitness er stort set ikke eksisterende og rengøring heller ikke. Dårlig mad og kun wifi i lobbyen. Kan bestemt ikke anbefales og vi rejste efter en dag, selvom vi havde booket til 5 overnatninger.