Name: Best Western Plus Edmundston Hotel
Address: 280 Boul Hebert, Edmundston, CA

10/10

Exceptional

04 Aug 2026

Stephen

Everything was perfect

2/10

Poor

04 Aug 2026

Pamela

The Best Western Plus in Edmundston is a good hotel but the management is absolutely terrible. I stayed at this hotel a week ago. The night I arrived, the hotel was full, yet there was only one person at the front desk to take care of all of the guests’ needs. He didn’t have time to answer the phone and I had to wait a very long time for him to address my needs. (Unacceptable for a Best Western)
The power went out for about an hour and a half. There was no emergency lighting in the stairwells and in the hallways, again poor management; it’s against the law and should be fixed. When I reached out to the manager to address my concerns he/she completely ignored me. In all the years I’ve been staying at hotels I’ve never felt compelled to write a negative review until now.
I will never stay here again.

6/10

Pleasant

03 Aug 2026

Karen

Arrived and had no power. Did make notes that we had a wheelchair at time of booking. We had to sit and wait for manager but fortunately power was restored after about 30 mins ( had not spoken to manager during this time). Pool was very small and very overcrowded. Our boys did not use pool as they couldn't with the overcrowding.

10/10

Exceptional

03 Aug 2026

James

Room clean, spacious.
breakfast good.

10/10

Exceptional

02 Aug 2026

Kathleen

Amazing staff, room was perfect!

10/10

Exceptional

02 Aug 2026

Peter

Room was really nice and quiet

8/10

Excellent

02 Aug 2026

Miren

Great place.

6/10

Pleasant

01 Aug 2026

Deirdre

Comfortable but in need of some updates. The screen door didn't open properly, the microwave and fridge are very outdated, and there is no sound proofing - be prepared to hear everything above you.

10/10

Exceptional

01 Aug 2026

John

Room and hotel was lovely. Very comfortable and clean. Comfortable beds. Breakfast was delicious. Parked right outside our room.

6/10

Pleasant

31 Jul 2026

Keely

The room iwas nice, but the fridge was broken and I had bought a full cooler of groceries. When I asked for a working fridge , they acted surprised that it was broken. The night manager said he couldn’t help me because he was the “only one working” meanwhile, there was second employee sitting right next to him at the front desk as he said this— very confusing. He said that there was a “fridge” over by the snack shop that I could put my items in. So I moved my $100+ worth perishables into this “fridge.” In the morning, I realized this was not a fridge but was a freezer!! Most of the fresh produce (lettuce etc) I purchased for this trip had to be thrown away! The next evening, I returned to the desk, asking for a working fridge and was told the night manager would have to take care of it. Well, of course he works by himself so… also the second night the communal freezer was packed with things from multiple rooms. So obviously broken fridges is a theme here.

I was also disappointed (after returning from the beach) to find out that the one guest washing machine for the entire hotel has clearly been out of service for months. If I had known that we would not have access to the amenities of Fridge and laundry I would have booked elsewhere.

10/10

Exceptional

31 Jul 2026

Michele

We were travelling with a u haul truck so our concern was parking- lots of parking and easy to manoeuvre the truck.
Staff gave us good recommendations for supper.
Breakfast was quite a spread.
Rooms were comfortable
The only poor score was as the loud clattering air conditioner right next to the bed.

10/10

Exceptional

31 Jul 2026

Jacqueline

This is our second stay and we will happily return for another!

6/10

Pleasant

31 Jul 2026

Francoise

I have stayed at many Best Western Plus, and this was the worst experience I've had.

The night staff at reception was not quite rude, but was not helpful. He seemed to not enjoy/care about the job.
The parking was awful. If you come after 9pm, it is very hard to find a spot, unless you're lucky enough to have a room on the first floor, where parking is reserved in front of your room. The first night I went around the parking a few times before asking a staff who told me to park in the electric charging spot.
The room that we booked was nice and big. However, we could hear every time someone in the room upstairs was walking, which made it hard to sleep well. Our room was not super clean. There were stains on the bed cover, and quite a bit of dust. The bathroom was out of shower gel and conditioner. When we asked the cleaning lady next to our room the next day, she told us to go down the hall to ask the other cleaning lady as she was not assigned to our room. When we asked the other cleaning lady, she had to go get some on the cart of the first staff as she was out. She also told us she was not assigned our room, and asked if we had asked the other cleaning lady first. I found our whole stay was filled with little nonsensical things like this, which made the stay less enjoyable.
The best part of the stay was the breakfast staff, who were very friendly and helpful.
Next time we will probably try another hotel in Edmundston.

8/10

Excellent

31 Jul 2026

Naila

Nice and clean

10/10

Exceptional

31 Jul 2026

Glenn

Our room was excellent
Great bed room very clean enjoyed our time there and slept well ready to travel the next day.
Highly recommend this hotel

Thank you!

10/10

Exceptional

31 Jul 2026

Dwayne

Great stay!!

8/10

Excellent

30 Jul 2026

Michael

a convenient place to stay

10/10

Exceptional

30 Jul 2026

Hans

Very nice property. Good parking.

8/10

Excellent

30 Jul 2026

Pierrette M

This was a lovely hotel, very well maintained, with very helpful and friendly staff. The location was also close to town, so very convenient.

My only issue with this location is with the pool, and only from a safety point of view.

It is a lovely facility, well maintained and clean; there is also a great water slide, which is a lot of fun for everyone. But the pool is very small and there are no restriction as to numbers of users, so people coming down the slide can exit pretty close to swimmers at the bottom. Just something to be aware of if going with young children.

10/10

Exceptional

30 Jul 2026

Amanda

The pool was a life saver for the restless kids.

10/10

Exceptional

29 Jul 2026

Yasmine

Staff friendly and pet friendly

8/10

Excellent

29 Jul 2026

Marie-Claude

La chambre était confortable et les lieux très propres. Le seul bémol, l'endroit pour le déjeuner n'était pas adapté pour recevoir un tel volume de clients. Cependant, le personnel pour gérer le déjeuner faisait un service impeccable.

6/10

Pleasant

28 Jul 2026

Gregory

Decent hotel but not worth the price during peak season.

10/10

Exceptional

28 Jul 2026

Carrie

Great breakfast

8/10

Excellent

28 Jul 2026

Diane

The outside of this property is all asphalt. It would be nice to have a green space with a fe benches where you could sit outside. The only sitting area is at the back of the property up a large set of steps. Not good for seniors.

4/10

Poor

27 Jul 2026

David

Not very clean and AC unit sounded like a jet engine. Near impossible to sleep.

8/10

Excellent

26 Jul 2026

Real

Climatisation bruillant, doit fermer pour la nuit

10/10

Exceptional

26 Jul 2026

Rachel

Notre hôtel préféré en route pour Les maritimes, c était notre 3 e séjour. Cet hôtel est parfait! C est super propre, tranquille, les employés sont super gentils. Le déjeuner est très bon et variés!

8/10

Excellent

26 Jul 2026

Nathalie

Déjeuner à améliorer et manque d’espace pour déjeuner

4/10

Poor

26 Jul 2026

Erin

Overall, this was the worst and (by far) the most expensive hotel we have stayed at on our 2 week road trip. The mattresses were old and uncomfortable (you could feel the springs). The amenities were very basic and minimal (no lotion, no robes). There was no grass onsite for our dog to relieve herself - we had to take her to a little patch outside the parking lot. The laundry facilities were not working (which was one of the main reasons we booked this particular hotel). Considering the high price of this hotel, I expected more. The biggest redeeming factor was the pool. The kids loved it. Plus, it was convenient to have breakfast included. The hotel staff were helpful. All in all, I would not recommend this hotel and will not stay here again.

6/10

Pleasant

26 Jul 2026

Gina

Our room was spacious but the renovations were not well done and there were weird cables exposed, a random fridge just placed in the center of the room, and a toilet that only flushed after several attempts even though it looked new. The pool is very cold and much smaller than it looks in the pictures. It is also understaffed so there were no pool towels and a lineup to check in. The phone on the room didn't work so I messaged with some concerns and never heard back. I found it very overpriced for what we got. Breakfast was terribly laid out so it was super cramped and you couldn't access most of the food.

10/10

Exceptional

25 Jul 2026

Tammie

Beautiful exterior, very clean, great location!

10/10

Exceptional

25 Jul 2026

Rob

Clean modern rooms, great breakfast, nice lobby, great location.

8/10

Excellent

25 Jul 2026

Delroy

Location and staff

10/10

Exceptional

25 Jul 2026

Ana Maria

Will highly recommend
Unlike other hotels I did not find othe people’s dog poop around the premises.
I travel with 2 dogs and I clean after them

10/10

Exceptional

25 Jul 2026

Cathy

Staff was great, room was great. Location to the highway perfect.

6/10

Pleasant

24 Jul 2026

EYITAYO

gym is very small

10/10

Exceptional

24 Jul 2026

Anny

X

10/10

Exceptional

24 Jul 2026

Paul

We found no issues with this property. B.W.PLUD remains pit go to brand to stay.

2/10

Poor

23 Jul 2026

Jennifer

We booked a two queen bed room. After a 12hr drive we arrived at nearly 11pm to be told they were overbooked and they “upgraded” us to a king room with a stove and gave us a cot for “free”. There were 3 of us, we needed 2 proper beds. The cot was broken. Management refused a refund. Their excuse is that they were overbooked and we were upgraded to a better room and we were given a cot “for free”. Absolutely horrible customer service

Family_with_children

10/10

Exceptional

23 Jul 2026

Anna

Check in was easy, they have staff on hand to assist during breakfast and staff is friendly.

8/10

Excellent

23 Jul 2026

Jessica

Good stay. Don’t count on the electric vehicle chargers. The staff explained only one was operating as others had been stolen.

10/10

Exceptional

23 Jul 2026

Barbara

Easy check in …. Room was great! Breakfast excellent.

8/10

Excellent

23 Jul 2026

nicole

Très belles chambres, petit déjeuner varié et bon tarif. Hôtel toutefois bruyant (pas tellement insonorisé) et personnel à l’accueil peu souriant (autres membres du staff super gentils). À améliorer: se procurer une génératrice pour faire face aux pannes électriques.

10/10

Exceptional

23 Jul 2026

Tracy

Lovely staff. Clean room. Nice breakfast.

10/10

Exceptional

23 Jul 2026

Caillie

We were only here for a quick stop to PEI. The rooms were spacious and comfortable. Breakfast options were ok. The main reason we chose this hotel was because of the waterslide however there didn't seem to be enough water going down it to make it useable. No towels in the pool room either. Otherwise it did the trick.

10/10

Exceptional

23 Jul 2026

Pierre

tres belle chambre et tres bien équiper le seul point négatif était la pompe de douche de la chambre 126 qui fonctionnait pas bien. Je recommande cette hôtel

10/10

Exceptional

22 Jul 2026

Robin

Th suite was great for our family of five planes. Quiet hotel with fun for the kids and great breakfast.

Family_with_children

8/10

Excellent

22 Jul 2026

Luorong

There was no breakfast. Property a bit old and unclean but staff was friendly.

10/10

Exceptional

22 Jul 2026

Ben

the property itself was very well maintained; staff at the front desk were very welcoming and hospitable; the rooms are nicely furnished and the breakfast was great; the pool area is very popular and the hotel is located close to restaurant, gas stations and other amenities

10/10

Exceptional

21 Jul 2026

Sarah

The breakfast area was VERY hot

Family_with_children

10/10

Exceptional

21 Jul 2026

Loretta

The rooms are very clean staff was very helpful and friendly breakfast was well done

Partner

8/10

Excellent

21 Jul 2026

Brian

Mattress soft. Shower good. Breakfast ok.

Partner

6/10

Pleasant

21 Jul 2026

Lindsay

It’s a well-maintained hotel. The rooms are spacious and comfortable. The pool is small, but the kids had a great time. The water was pretty cool though, and the hot tub was out of service, which was a bit annoying.
The fitness centre is tiny and not useful if someone wants to do anything other than cardio.
Breakfast was fine. For a continental, it’s a great option on the way out.

Family_with_children

10/10

Exceptional

20 Jul 2026

Yves

Breakfast choices and the property was clean.

Family_with_children

10/10

Exceptional

20 Jul 2026

Cathy

Hôtel très propre , avec une déco au goût du jour et avec les commodités nécessaires et pratiques (petit déjeuner inclus, air climatisé, lit confortable, bureau, …).
Sur place il y a un bar, une piscine et un stationnement inclus.
Les personnes à l’accueil étaient très gentilles.
Mis-à part une climatisation un peu bruyante , rien à redire.
Nous recommandons sans hésitation.

Partner

6/10

Pleasant

19 Jul 2026

Denis

A little pricey for my liking. The bedding smelled like an old, damp towel, and the hotel was overcrowded. Overall, it wasn't the experience I was hoping for.

10/10

Exceptional

19 Jul 2026

Nova

Great location and helpful staff

Partner

6/10

Pleasant

19 Jul 2026

Fany

Le climatiseur était juste à côté de la tête du lit donc c’était très bruitant et très froid pour dormir .

Family

8/10

Excellent

19 Jul 2026

Jeffrey

As expected - overpriced but par for the area

Family

10/10

Exceptional

18 Jul 2026

Charles

Consistently good. Clean. Fast check in. Well located

Family_with_children

8/10

Excellent

18 Jul 2026

Ankita

Overall, we had a good stay at this hotel. The room was comfortable, and everything met our expectations.

The highlight of our stay was the bar. It had a great atmosphere, the drinks were excellent, and it was a really enjoyable place to relax after a day out.

Overall, a pleasant experience, and we’d happily stay here again.

10/10

Exceptional

17 Jul 2026

Cindy

The hotel was close to restaurants and the casino. Rooms were clean and breakfast was good with a lot of options.

Friends_and_family Friends

10/10

Exceptional

17 Jul 2026

Richard

Nice hotel. I would stay here again.

Partner

8/10

Excellent

17 Jul 2026

jacques

BReakfast was excellent, many things to pick from. However, AC is noisy. HA
ad to shut it down in order to sleep.

Partner

10/10

Exceptional

17 Jul 2026

Luce

Belle
Surprise le déjeuner.. très bon!

Friends

10/10

Exceptional

17 Jul 2026

Susan

The back door entrance sidewalk needs to be updated.

Partner

10/10

Exceptional

16 Jul 2026

Marilyn

Our stay was great the staff were all helpful and were committed to quality service the breakfast was great overall a great experience

Partner

6/10

Pleasant

16 Jul 2026

Shannon

NA

Family_with_children

8/10

Excellent

15 Jul 2026

Glenn

Thank you everything was great

Partner

8/10

Excellent

15 Jul 2026

Ginette

Nice carpet free room.
Nice breakfast.
´l’´´´l’´l’´´´´´´´´

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Lindsay

Kids enjoyed the pool. The gym was terrible….small and outdated equipment. The breakfast was fine, but the breakfast room where it was located was very hot. I would not spend $444 to stay here again. I think the increased price is because of the location as a stopping point for travelling to the east coast.

Family_with_children

8/10

Excellent

14 Jul 2026

Catherine

We were not able to charge our car this time around, The staff told me that all the adapters were stolen. Why would you not keep the adapters with the check staff and ask for a deposit to use one. This way they won't get stolen. It was a huge inconvenience for us. Not everyone drives a TESLA.

Partner

10/10

Exceptional

14 Jul 2026

Murielle

Very modern and clean room with great amenities. Breakfast was amazing. Great location and near to the casino if you want to try your luck at winning some $$$. I highly recommend this location.

Partner

10/10

Exceptional

14 Jul 2026

Gina Marie

We have traveled over 4000 miles across the US and Canada and this was the cleanest nicest most organized hotel we have stayed in to date!!!
Thank you so much

Partner

10/10

Exceptional

14 Jul 2026

Beth

Wonderful surprise this hotel in Edmunston! Modern, comfortable and accommodating! We will return!

Family

10/10

Exceptional

13 Jul 2026

Kelly

Great team

Partner

6/10

Pleasant

13 Jul 2026

David

Ok hotel, had all the basic things, bed was a little uncomfortable

Family_with_children

10/10

Exceptional

12 Jul 2026

Emilie

Chambre propre. Possibilité d'ouvrir la fenêtre. Déjeuner pratique le matin qui comprend plusieurs options. Par contre, les bornes de recharge NACS pour véhicules électriques sont très lentes (1.4 kW environ). Plus de 15 heures prévues pour recharger notre véhicule. À prendre en compte si vous faites un arrêt pour recharger la nuit avant de repartir.

Belle expérience, les enfants ont bien aimé la piscine.

Family_with_children

8/10

Excellent

11 Jul 2026

Shari

Clean amd comfortable room. We were just stopping over for one night on our way to Montreal. It was a great spot.

Partner

8/10

Excellent

10 Jul 2026

Louise

Property is well maintained & staff are friendly. Fridge in room had not been cleaned from the previous stay. Room was well appointed but lacking in accessibility / safety bars in bathroom.

Partner

8/10

Excellent

10 Jul 2026

Andris

I had an executive room which was clean and comfortable it had all the extras. However the breakfast is not memorable. The usual factory omelettes and scrambled eggs. The accompaniments are alright - baked beans, bacon, hash browns, sausages and ham. The usual. Coffee is in separate room and machine only gives a regular cup. Average. No espresso, latte etc.

Self

8/10

Excellent

09 Jul 2026

Rebecca

Good clean room. Pool was cute but the hot tub was down which was disappointing. Breakfast was adequate but would be great if they had to go options for those of us wanting to get on the road early.

Family_with_children

8/10

Excellent

09 Jul 2026

Sheryl

The property was good . Staff friendly.. if you are bringing a dog.. there are not enough garbage cans. Breakfast was okay.

Pet

8/10

Excellent

09 Jul 2026

Robert

Clean room and helpful staff
Very good breakfast

Partner

4/10

Poor

09 Jul 2026

Ken

Booked this hotel hoping grandson would be able to use pool. Arrived at hotel around 9:30, only to find pool closed at 10. Many other guests I talked to complained about same thing. No reason why pool could not be open until at least 11. Definitely would not have spent 300 for a room.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Vicki-Lyne

Room was very clean and spacious for a room with 2 queen beds. Loved that there was a mini fridge and microwave in the room. Everything about this room was good except for the air conditioner. It was located right next to one of the beds, so when it turned on, the cold air blew on my head and on my back. I placed a chair in front of it to deflect the airflow. The breakfast included was nothing special… regular hotel breakfast. But the breakfast room staff was awesome! We got to the breakfast room at 9:58am (because I was told at the front desk the day before that breakfast was until 10:30am). Turns out breakfast was until 10am, and we got there right when they were putting everything away. But the staff let us choose what we wanted anyway and even gave us to-go boxes to keep things warm so we could eat in our room.. Super nice! I would stay here again, but not in room 210 (a/c issue).

10/10

Exceptional

08 Jul 2026

Keely

Very nice hotel, pool and breakfast were great as well. Staff very friendly

Family_with_children

10/10

Exceptional

06 Jul 2026

Jodie

Great stay! Highly recommend.

Partner

10/10

Exceptional

06 Jul 2026

Carole

The room and property were clean and well maintained. The breakfast was good and the front desk was efficient given all the guests that arrived at the same time.

Partner

10/10

Exceptional

06 Jul 2026

ROBERT

clean room and excellent breakfast .

Partner

10/10

Exceptional

06 Jul 2026

Craig

Included a great breakfast

Family_with_children

10/10

Exceptional

05 Jul 2026

Emma

We absolutely loved our stay! Staff was very friendly, the room was very comfortable and extra clean. Very well equiped as well.

A perfect place for a family, the kids enjoyed the pool very much!

Pet

10/10

Exceptional

05 Jul 2026

Fraser

Edmundston itself, very little to do, however we were just passing through and this hotel was amazing. The room was outstanding, and the service was great.
The pool area is a little bit small but the kids still loved it.
Overall, wonderful place to stay.

Family_with_children

10/10

Exceptional

04 Jul 2026

Mylène

La chambre était très belle et propre et le déjeuner était bon!

Family

10/10

Exceptional

04 Jul 2026

Trudy

Fabulous place to stay in Edmundston.

Partner

8/10

Excellent

04 Jul 2026

Mike

Breakfast area was cramped, but the food was good.

Family_with_children

10/10

Exceptional

03 Jul 2026

Daniel

EV Chargers

8/10

Excellent

03 Jul 2026

Evan

Breakfast area was uncomfortably warm. Lobby suffered from chlorine odours. Building’s pool area requires HVAC improvements. I suspect there are electrical code violations in the family suites (exposed romex wire).

Family_with_children

8/10

Excellent

02 Jul 2026

Karen

Room was great, breakfast was good, pool was a let down, the hot tub had overheated and the regular pool water was way to warm to enjoy. It's unfortunate because I picked this hotel for its pool and slide.

Family_with_children