Name: Swiss-Belinn Medan
Address: Jl. Surabaya, 88, North Sumatra, 20212, ID

8/10

Excellent

07 Jan 2024

Caleb

Clean and private air conditioned room. Bed was not the most comfortable. Good wifi and nice hot shower.

Leisure Partner

8/10

Excellent

07 Oct 2023

Linda

Had a windowless room for my 3 nights and hard to tolerate with very noisy fan/air conditioner running constantly- no rooftop area to escape the incessant noise

Leisure Self

6/10

Pleasant

01 Jan 2023

Verified traveler

1st time staying at the hotel; place looks pretty well renovated/maintained in common areas.

Rooms although clean, weren't as well maintained.

Cafe was comical! Toaster caught fire and non of the staff present were bothered with attending to it.

Hotel claimed not to accept credit cards and insisted I went to a nearby ATM to withdraw cash to settle my bill. Took them close to 30mins before my check out was completed.

Overall stay was still acceptable, but will not return in future.

Self

6/10

Pleasant

01 Oct 2022

Gary

Not walkable neighborhood, the bathroom needs to be remodeled. It’s painted black.

Leisure Self

8/10

Excellent

23 Aug 2022

Reinaldo

Good service and room, decent breakfast and not much of a variety of options, and horrible internet connection

Business_and_leisure Self

4/10

Poor

29 Sep 2021

Robert

The staff could not accept my booking, as ebookers provided the wrong reservation numbers. Lots of phone calls were necessary so that the staff finally accept the booking. Ebookers wasn't really professional in this issue and the hotel very stuborn

Leisure Self

8/10

Excellent

25 Jan 2020

Verified traveler

Ok ok aja, kamar nya luas...👍

Friends_and_family Family

8/10

Excellent

29 Sep 2019

Edwin

Good

Near many eating places.. room is reasonably clean and comfortable.

6/10

Pleasant

12 Sep 2019

Verified traveler

The room too old. The toilet is very old and in the dark.
I like their breakfast, its good!

Business Partner

8/10

Excellent

27 Jul 2019

Arief

Was very good and I enjoyed

6/10

Pleasant

08 Jul 2019

Carol

Good Location with food stalls nearby

Serves nice refreshing welcome drinks and free ice lollypops. Good location with food stalls nearby, They have a rather ridiculous policy by requesting guests to sign a gurantee to ensure thier visitors do not smoke in the room, otherwise a penalty is imposed, It should be the other way round since it is a non-smoking hotel, Value for money

Friends

2/10

Poor

02 Jun 2019

Xi Jie Wesley

I will not recommend anyone to stay in this hotel.

The bed is very dirty and a lot of bed bugs. my staff came back with a lot of bed bugs spot over his body, legs and arms.

10/10

Exceptional

24 May 2019

Chris

I love their breakfast , many choices & delicious! Receptionist were very friendly and helpful, good location!

Leisure Self

8/10

Excellent

09 May 2019

Tan

This hotel is convenient to my friend's shop. He is the one who recommend this hotel to me. Thank you!

Friends_and_family Family

10/10

Exceptional

28 Apr 2019

Verified traveler

Clean & good services

8/10

Excellent

10 Apr 2019

Verified traveler

Convenient location and close by to good food outlets.

Friends_and_family Family

10/10

Exceptional

03 Mar 2019

IZZUDDIN SHAH

Good stay for value

Good room, breakfast and room cleanness. Fast check in and out. Overall good stay.

8/10

Excellent

19 Dec 2018

Jie Han

Pros: convenient for food, transport, friendly and helpful staff, comfortable room, cheap price

Cons: Lack of facilities such as gym and pool. The mini gym condition is nt good enough for a proper workout

Conclusion. If u just up for sleeping, then its the best thing u can get. But if u need to hit the gym, enjoy in hotel. U might need to consider another hotel.

Friends

10/10

Exceptional

14 Nov 2018

Vinolia

Located right in the heart of best food in Medan

Located right in the heart of the city with awesome food within walking distance.
Good and fuss free service. Room is clean and big enough with minimalist design.

8/10

Excellent

27 Oct 2018

David

Helpful staff.

This hotel was very convenient for us, close to my family and food street around in this hotel in the evening. The staff was very helpful. Well done to the staff, keep up the good job. The only a little thing we don’t like, no natural like in the room.

Partner

6/10

Pleasant

29 Sep 2018

Wong

Easy to find food, strategic to every where

Helpful staff , got quick responce for enquiries . For breakfast excluded no need worries , food stall near by

8/10

Excellent

26 Sep 2018

Jack

Nice enough for a short stay

The hotel staff were very attentive and there was a good variety of foods available at breakfast.

The room was comfortable enough, we only stayed for one night before we continued traveling. However, the room did feel a bit tired.

Okay for the price but certainly not luxury.

8/10

Excellent

16 Sep 2018

Terry

Swiss Belinn Experience

Nice hotel although it's located on a busy street which made access a bit difficult especially during rainy weather.

Partner

10/10

Exceptional

07 Sep 2018

Loo

Nice hotel with nice food and close to food

Over my expectation with the price paid. Good stay over there. Well maintained.

8/10

Excellent

28 Aug 2018

quraida

Nice

Only quite a distance from shopping area and airports

6/10

Pleasant

19 Aug 2018

Verified traveler

Clean, friendly, but noisy

Basic corporate stye hotel. Large breakfast buffet. Clean and presentable.
However, it was very noisy; they play loud piped music into the corridors outside the rooms until 10pm, which can be clearly heard inside the room. Also the hotel is designed with a central atrium going all the way up the inside of the building which means all noise made on the ground floor (people arriving and departing / reception / checking in / checking out / large groups at breakfast) carries right up throughout the building to all floors.
A minor point - the room was booked with a \"City View\" - but instead of curtains the windows in all rooms are painted out for privavcy, so there is no view, city or otherwise.

8/10

Excellent

06 Aug 2018

IZZUDDIN SHAH

Good condition hotel, room and strategic location

Good hotel condition, spacious room, close to place to eat. Overall good hotel to stay and strategic location within town.

8/10

Excellent

02 Aug 2018

Vicki

Best Medan city hotel

We took the airport shuttle train into Medan which was easy and quick . Our stay in Medan was just for two nights as a transit stop over. The staff were extremely friendly and helpful, breakfast buffet was amazing and we were able to leave bags in storage while we went to Simeulue.

Partner

10/10

Exceptional

02 Jul 2018

soedarto

nice hotel and near culinary food in medan

Friends

10/10

Exceptional

17 Jun 2018

William

Nice hotel with central location

Nice hotel staff, good breakfast, convenient location for getting around.

8/10

Excellent

10 Jun 2018

Edwin

Thump down of the pricing system !

Noting special.. the only convenient is eating place right at the back of the hotel.
The hotel was advertised for SGD32 per night... I booked for 2 nights:-
Therefore SGD32/- X 2 nights = SGD64/- plus Govt tax x Amt = SGD72-79 or something.
But I was charged for Rp1.100.000 or about SGD106/-
So, I thought it could be including deposit.. but it was not. Total paid Rp1.100.000 + refundable Rp400.000.
Very misleading pricing system .

8/10

Excellent

23 Mar 2018

Lina

I booked the hotel for my guest fr Korea n Hongkong,but I heard fr my guest,it seems that the hotel’s staff are not so understand English.But overall,the hotel is good n they are quiet satisfy to stay there.

Family

6/10

Pleasant

15 Mar 2018

Hallie

Room condition and hotel staffs

Check in Service
Firstly the counter check in staff weren't friendly and no smile on her face. I felt like she is forcing herself to be polite.

King Bed and toiletries
The bedlinen wasn't clean. Not sure whether the hotel change the bed sheets and the pillowcase. I still can see the yellow and black stain under the blanket. Lucky I brought my own body and hair shampoo. Hotel has provided shampoo but didnt mention for body or hair.

Air-Conditional
The aircond blower is very noisy. We can hear the noise is getting louder if temperature turn to low.

Breakfast
You get the standard breakfast in 3 stars hotel. Acceptable but I think hotel can do better to provide more choices. Reduce the sugar in food such as desert, cake and yogurt.

6/10

Pleasant

11 Mar 2018

Verified traveler

Breakfast good. Room was spacious. More than enough lighting.

6/10

Pleasant

22 Feb 2018

Verified traveler

Great location

Prior to check out night before, told front office to prepare takeaway breakfast as early flight. Upon check out, breakfast was not prepared.

8/10

Excellent

20 Feb 2018

Verified traveler

Hotel Room / Breakfast

Aircon in d room not strong enough to bring down the room temperature. Mattress was not good. Hard to sleep after Long Day shopping! Breakfast spread very good!

10/10

Exceptional

22 Dec 2017

leow

Overall is good.

The room is spacious comea with king bed.
The breakfast is good.
There are chinese hawker stalls located at the back alley of the hotel which can be accessed by hotel back door.
The chicken porridge hawker stall operated at night time is delicious but expensive.

8/10

Excellent

21 Dec 2017

Peng

Mr peng seng

The room is quite clean and the service is also good. The breakfast is a lot varieties and the location is owesome near by city business centre

Partner

10/10

Exceptional

16 Dec 2017

sng

4★above

Everything is good except the pillow

Partner

10/10

Exceptional

12 Jul 2017

ANIRUT

airconditioner and lighting is turn on before I enter the room that welcome me from the hot day room was clean and big size the toilet is big and clean breakfast was great

Family

8/10

Excellent

06 Jun 2017

Verified traveler

Great stay, great price, recommended

Great stay, excellent service. They have great variety for breakfast and food is good. Will definitely come back. Could improve food during sahoor.

Family

8/10

Excellent

24 Apr 2017

Nor Faizah

nice place,but need to more clean.
for breakfast menu need more variety foods also need to more clean.

Family

8/10

Excellent

24 Feb 2017

Hei

Quiet and Clean, with food street behind

The room is clean and quiet. If you like Medan foods, the street behind the hotel has a row of restaurants and hawker stands serving very tasty local Medan foods and deserts.

Family

8/10

Excellent

08 Feb 2017

JJFJ

Nice Hotel for Food lovers

Proximity to Jl Selat Panjang, Jl Semarang, Jl Bogor to find plenty of nice foods. Money exchange just across the hotel.

2/10

Poor

15 Jan 2017

Robert

Avoid

I never give hotels a bad review but ... when you walk in you smell moldiness ... room smells of bug spray ... the \"window\" was frosted and probably had no view anyway ... bed was like a rock ... wifi was on and off ... I would never stay here again ...

8/10

Excellent

02 Jan 2017

Juliette

Convenient location, decent hotel

Fine hotel if you kook for a decent hotel with good location. The room smelled damp though and missed tye yoghurt at breakfast.

Partner

8/10

Excellent

28 Dec 2016

Arief

Good value hotel to stay

Great, I will comeback...

6/10

Pleasant

17 Dec 2016

Verified traveler

Strategic location next to 2 food streets

Pros
1. Food streets just behind hotel with back door link.
2. Walking distance to Water Tower attraction.
3. Mini Mart at lobby.

Cons
1. Small breakfast area. During peak season with groups, have to wait for a seat.

8/10

Excellent

12 Dec 2016

khairul

confatble

Wife so bad..very slow at room

Family

6/10

Pleasant

28 Nov 2016

peter

Nice hotel good staff

Good budget hotel not western orientated mostly workers and noisy groups stay there
Breakfast was good as long you dont eat bread cause the bread is really not fresch bud old and hard the Asian food is ok bud as i said this hotel not western orientated so for me no Swiss Bell in
anymore even the pricing was good bud to noisy and like student hotel

8/10

Excellent

14 Nov 2016

michael

Medan is a ugly city dirty and polluted. Stay overnight only if necessary otherwise keep away from it. Michel.

Partner

6/10

Pleasant

20 Oct 2016

sjolovesy

Sufficient for what we wanted

We only stayed for two nights so this was fine for what we wanted. Rooms are basic and clean, shower was really good. Towels provided. There was a big buffet for breakfast and it was very delicious.
Staff were generally friendly and helpful. The only negative was our driver for our tour we booked did not show up so we asked at reception to use their phone to call up to see where they were. They said we had to use the phone in our room and were reluctant to help us. They charge you to use the phone in your room. I found it a little unfair under the circumstances. It was only a couple of phone calls.

8/10

Excellent

19 Oct 2016

Norazmy

good hotel, pleasant staff and lobby area, good room condition but propose to change the TV to a bigger size and good remote control.

Family

8/10

Excellent

03 Oct 2016

Neal

Would stay there again

Room was big enough. Hard bed but slept well. We had 2 different rooms. The cheapest room was better - darker and quieter at night. The bigger room overlooked foyer.

Family

4/10

Poor

23 Sep 2016

dermawan

Can not compare clean or not.

Hotel not proper as Swissbell Brand Mark. The floor so poor. Dark.

8/10

Excellent

26 Aug 2016

Hamish

Great for a stopover!

This hotel is great for a stopover, the local surroundings is very huslty bustly!

Partner

8/10

Excellent

22 Aug 2016

Jean

Good hotel for short layovers

This is a great hotel to use before or after a flight out of Medan. The neighborhood or the city itself does not have much to offer but the hotel was very confortable with an adequate restaurant on the lobby level.

Partner

10/10

Exceptional

14 Aug 2016

David

Over night stay.

We spent just one day at the hotel at the end of our holiday.

Partner

6/10

Pleasant

10 Aug 2016

Isaac

OK OK

Reasonable price.
Stayed in the 8th floor which block out the noise from street level.
Quite a busy hotel.

4/10

Poor

06 Aug 2016

Verified traveler

Not really ok.

Having paid for the rooms in advance online, the staff insist on a deposit while checking in, one has to pay again. It gets refunded upon checkout.
Unfortunately, we forgot a few toiletries and expensive chargers in the room. 2 hours later we call, the staff simply claim it isn't there. I hope Grand Swissbell will be better when I travel to Medan next.
Breakfast isn't just worth mentioning. Better stick to omelettes and bread.

8/10

Excellent

21 Jun 2016

Irfanbakti

Wonderful 2 nite stay though jammed everyday.we'll stay here when we visit medan again.

Partner

6/10

Pleasant

03 May 2016

Jessey

Big room and nice breakfast..

Overall, the stays for 3 days 2 nights are perfectly fine... suspicious room... just the room which we stayed without window... a little uncomfortable smell... and need improvement for the front line where some of them can't understand english... required bell boy service to remove the luggage, waited for 15mins after the call to the reception, nobody turn up and I have to remove the luggages ownself..

Family

6/10

Pleasant

20 Feb 2016

Franky

second stay

It was my second stay and it was ok

8/10

Excellent

21 Dec 2015

Verified traveler

recommended

Hotel does not provide face cotton. But the plus side is the staff is friendly, when request for hair dryer, delivered within 5 minutes, the location is near very good food and walk distance to Semarang. The room is big, there is connecting room for family, clean and comfortable bed to rest yourself after whole day shopping.

Family

8/10

Excellent

18 Oct 2015

Carmelia

At first They gave us smoking room even though we are booking non smoking room. But at last thr change it. Its busy hotel

Family

4/10

Poor

06 Oct 2015

theresia

Not suggest to friends or family

Room smell bad,sheet smell too....

Family

6/10

Pleasant

01 Oct 2015

.

Nice and cheap hotel in city

We stay one night only.Fast check in.Location convenience in the centre of city.Twins big bed. When enter the room ,room smelly due the air conditioner is slow to cold.The shower drainage need to repair due the water cannot go fast.The water tab is dirty,yellowish water.We need to do early check out at 4 am,the staff is very nice offer us if we take out the breakfast or not.location near Semarang Street which sell many food.There is a convenience store downstair.

Family

6/10

Pleasant

23 Sep 2015

Inda Janny

The receptions works very slowly. The breakfast is satisfactory

Family

4/10

Poor

20 Sep 2015

Verified traveler

Not very impressed

For the length of 5 nights I stayed there they didn't clean the toilet.

I used taxi a lot and it was not comfortable with the process of getting into the taxi because every time my taxi that was ordered arrived they were asked for money by the local illegal parking guy.

I understand it is the way it is in Medan but certainly the hotel management can do something to make the guest feels comfortable.

8/10

Excellent

02 Sep 2015

Oliver

Decent location in middle of city

Decent location in middle of city and good place for the first or last night in North Sumatra.

8/10

Excellent

13 May 2015

Verified traveler

Everything great, JAMMED DOORS BEWARE.

Good locations for foods, located right in the chinatown of medan.

Great internet(wifi).

Value for money.

Issue with the door of the rooms. Room door is always jam and had to push open the door with force to open it. Didn't realise it was a big issues when reading other reviews before booking hotels.

Family

8/10

Excellent

23 Apr 2015

BADARUDDIN

Good hotel nice location

Great stay and nice location

Family

2/10

Poor

16 Apr 2015

spb

Bad air conditioning

This is one of the worst hotels I've stay in, no doubt the rooms are Preety ok but the air conditioning is terrible. I ended up checking in another hotel due to the rooms were very hot

10/10

Exceptional

10 Apr 2015

Lilis Surjenny

good room

Overall good ,easy access to everywhere

Family

4/10

Poor

18 Mar 2015

Verified traveler

Simple hotel

Very very simple hotel for short stay. Good location due to lots of good chinese local food around

4/10

Poor

05 Mar 2015

Roger

Poor cleanliness.

The hotel was dirty. The air conditioning not working properly. A bad odour pervaded the bedroom. Food was expensive and meagre portions served.

8/10

Excellent

04 Feb 2015

geoh

Nice hotel

Nice 3 star hotel..comfortable and staffs are friendly..it's only the location but its ok with taxi and beca available anytime..2 convienient stores available near hotel.Don't complain when you are paying so less and expecting a lot!☺

6/10

Pleasant

02 Feb 2015

mike winner

room condition

The room smells bad

Family

8/10

Excellent

16 Jan 2015

johany

relax...

Nice and comfortable hotel

8/10

Excellent

15 Jan 2015

Amy

Comfortable to stay!

Comfortable & convenient with all ready facility ie with notebook, wifi access & great breakfast.

8/10

Excellent

12 Jan 2015

Verified traveler

Nice to stay

Very near to center point and city railway station

6/10

Pleasant

31 Dec 2014

Sy

Budget Hotel and Good Location for food lover

We are satisfied with the hotel services - especially the young driver- Prima who fetched us from the airport, took us around in Medan City tour and also our trip to Taman Simalem n Brastagi. A v responsible driver n caring. The desk front staff was friendly. The 3 superior rooms we booked, 2 had strong damp smell. On the 2nd day of our stay, my sis was given a v stain bath towel, the floor towel was much cleaner than that. But upon complaint, a clean one was replaced.

8/10

Excellent

29 Nov 2014

Jonathan

Nice hotel in town and nearby eateries.

Great service from the hotel staff due to late check-in. Many kinds of transport to destinations.

6/10

Pleasant

23 Nov 2014

Marcio prem

The hotel was good and in a nice location.

Nice hotel,friendly,very helpful and concerned staffGood location,quiet and good for a peaceful sleep.not far fr city centre and nearby to train station!only 10 minutes walking distance to train station and centre point shopping centre!a lots of chinese food stall just behind hotel.

10/10

Exceptional

23 Nov 2014

jamaluddin

Centrally located

Hotel easily accessible through the notorius Medan traffic. Greeted well by the front office and checkin in pricedures we well organised. Porter was friendly and doesn't mind not being tipped!

8/10

Excellent

22 Nov 2014

Mike

In the heart of China Town.

Abundance choices of delicious Chinese hawker foods which are of course not as cheap and as good as those in Penang.

8/10

Excellent

19 Nov 2014

Hamid Reza

Good Hotel for quick adaptative people

The stay at the Hotel was good, but some negative points go for it. First, the room was smelly. for initial time it was bothering after some time, we got used to it. Second, there was no window for outside in most rooms. Third, the tiles and marbles were come in black color that passed us a negative energy. Forth, There was no any drainage at toilet and on the floor, so always the floor was wet and consequently the room became wet.

6/10

Pleasant

03 Nov 2014

veny

Nice hotel , in heart of China town .

The Hotel its OK , but most of all its paradise for food seeker like us ,
Near to Jl Semarang (food street center) and Selat Panjang (behind this Htl) famous food stall in Medan .
Its not far to some interest places like Tjong A Fie Mansion , Tip Top bakery & ice cream , Mesjid Raya & Maimoon Palace , Train Station .

8/10

Excellent

30 Oct 2014

Verified traveler

Toilet smells

Near to Medan Mall... Just 5 min ride by Becak. Most of all, comfy room!

8/10

Excellent

11 Oct 2014

Wan

Compact and Basic

Great for someone looking for a comfy bed and minimal amenities. The food stalls nearby has some good street food. Access to shopping centres would be by taxis. Medan Mail is nearby but limited shops and is an older mall. Access to train station for airport transfer is good. Overall, location good for someone who needs to stay within Medan City Centre. Aircon works and stays in range of 23-24 degrees. Buffet breakfast is sufficient and food gets replenished as needed. Service is good and staff speaks sufficient English.

Family

8/10

Excellent

22 Sep 2014

Verified traveler

Backpacker, one night stay

Clean comfortable room (albeit windowless). Great location with really good Chinese street food behind the hotel.

4/10

Poor

10 Sep 2014

Adimo

Clean and Comfortable Rooms

The hotel room need some improvement to be done. Need to have door for the wardrobe. Need to have a mini fridge for the deluxe room at least. A hanger near the shower room as there's nowhere to hang towel during shower.

Family

8/10

Excellent

26 Aug 2014

Verified traveler

Sleep well & breakfast with fullheart.

Nice, Cozy hotel.
Needs improvement on staffs for message was delivered poorly to SPA centre.

Partner

6/10

Pleasant

09 Aug 2014

Donny Osmonso

Great Location, Good Price

This is the first time i stay in Swiss-Belinn Medan. The location is great, near a street that has a lot of food stall at night. So you won't get hungry. But i don't like the floor, it has a dark colour, looks dirty.

8/10

Excellent

06 Aug 2014

Verified traveler

Nice hotel right inside the Medan city

Polite conversation between the front desk female receptionist.

6/10

Pleasant

24 Jul 2014

Paula

Ok for a short stay

I stayed there only one night and it was ok. The cleanest it could be better, maybe a bit more care about details, anyway I didn't really have time to enjoy Medan but someone from there told me the location is good because you are just on the street where the best food is.
The staff it was helpfull with good english.

6/10

Pleasant

19 Jul 2014

jamal

Nice and good hotel but the traffic so congested.

Because of the heavy traffic around, you will waisted your time for about half an hour in the taxi for doing nothing. So bad and useless. But that's is normal as they said.
There are a lot of taxi just in front the hotel. You will not find any problems about transportation. Becareful about the taxis rate.

8/10

Excellent

19 Jun 2014

Ron & Pauline

First time in Medan

The Swiss belinn Medan was centrally located within the city, with tourist attractions within walking distance.
Breakfast had wide choice of Asian food as well as toast, cereals, waffles, pancakes and omelettes cooked to order.
There is a night food market nearby with plenty of choices for dinner if you are looking for good cheap street food...we had the best satey chicken.
Overall we enjoyed our stay here.

10/10

Exceptional

11 Jun 2014

Verified traveler

Nice modern hotel

We had nice relaxing stay at the hotel, but neighborhood didn't make us feel safe at all.

8/10

Excellent

14 Apr 2014

Husein

Good

Family