Grand Inna Medan

Indonesia , Medan
SUMATERA, Jl. Balai Kota, 2 8
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20 reviews shown

2/10

Poor

22 Sep 2025

Nazaruddin

Bad service and resepsionis asking more money while I check in. The worse experience ever.
Bath room door were locked and shower water is broken 👎

2/10

Poor

11 Sep 2025

Graham Andrew

This is the perfect example of a hotel that misrepresents itself on Expedia and I recommend everyone to stay away.

The photos make the hotel look well maintained and new, when in fact this could not be further from the truth.

The reception never asked whether we wanted smoking or non-smoking, and just gave us a smoking room which smelt like a rubbish tip.

The room was terrible, no hot water at all. The condition of the room is only suitable for animals, the furniture looks 50 years old, damaged through wear and tear and never replaced. The room was repainted by someone who has no idea how to paint. It was a disastrous job.

On Expedia their photos show the rooms as being so good and well maintained and then you go there and end up in a pig-sty. If I wanted such a poor room I could get this elsewhere for half the price.

The shower also does not work properly and seriously needs to be maintained.

The breakfast is very average for a foreigner. The breakfast is well suited for a local, but not a westerner. You order a \"hot\" latte and it always comes luke warm at best. I tried three times, and then gave up ordering hot coffee.

We complained to reception when leaving and they said they would make sure we got a better room when we come next time. Seriously! Why would I come back here a second time when Medan has a hundred hotels to choose from. I come to Medan for business, so I will be coming here a lot in the future, but this hotel has certainly lost my business.

Business Self

6/10

Pleasant

10 Jul 2025

Roberta

Staff was helpful & very courteous. Rooms needed some updating, all the wooden surfaces were worn & chipping, metal surfaces were rusty. There was a clump of hair left behind on the bathroom floor. Bed was comfortable, morning breakfast was very good.

2/10

Poor

18 Jun 2025

Stephen

Owner Should Be Ashamed Of This Property

You arrive - the exterior is attractive, the lobby is truly grand, you arrive at your room, and enter a different universe. The room features black mold on the bathroom ceiling (no ventilation) and seemingly on the toilet.seat, peeling and poorly repaired walls that belong in a prison, sketchy wiring, an ancient audio console that does what? and chipped furniture.

Only the bed seemed to have been replaced, since the building was new, and offered a bit of comfort.

The staff were helpful and friendly so no complaint there - they are working with the disaster they have

Self

6/10

Pleasant

19 Jul 2024

Ivor

Walking distance to the train station to the airport. Easy access to restaurants and a mall.

Leisure Self

4/10

Poor

22 Apr 2024

Peter

Breakfast is acceptable and ok, but the rooms are terrible. Our group reserved 7 rooms and all are bad !!!! We definitely won’t use this hotel again. 😔 pt from Texas

Leisure Friends

8/10

Excellent

13 Mar 2024

Verified traveler

Normal, but noisy

Great location. Great salt water pool. Beautiful building, attentive and polite staff. Of the minuses: the rooms facing the street are very noisy, the traffic there is very dense, so it will not be easy to sleep. Restaurant prices are quite high for this city. Normal Wi-Fi.

Partner

10/10

Exceptional

12 Feb 2024

Jon

Excellent hotel in city center. Wonderful staff. Surrounding area is a noisy mess of traffic, but that’s how it is in Medan.

Leisure Self

6/10

Pleasant

16 Dec 2020

Verified traveler

Too much noisy from the traffic event during the midnight

Business

8/10

Excellent

19 Jul 2019

zainol

Comfortable stay in a good location near shopping complex and easy access by train to airport.

8/10

Excellent

29 Aug 2017

jimmy togar

Convenient enough but need to improve

Quite convenient.. but the facility need to be improved to be more modern.. the furniture, doors, key, windows need to be changed if needed.. sliding door of bathroom, windows of my room need to be fixed/repaires (room 254).. house keeping are good in service.. restaurant need bigger room especially when there is seminar/workshop..: i encountered problem with internet when connect to handphone, but it's fine if using laptop..

6/10

Pleasant

08 May 2017

Yeoh

Old hotel but good location

The hotel is look old, many facilities are not available as stated. The only good is close to Merdeka walk and walking distance to shopping malls nearby.

4/10

Poor

16 Jun 2014

Ashraf

Hotel location is in town's centre

Hotel not be able to find my booking from check in until check out. I had to call expedia (which cost me roaming charges) as hotel not be able to contact expedia. Room aircond (room 123) is not cold as I have to sleep in another room. Some TV channels were out of signal in midst of watching (world cup).
But hotel location is nice as it is near to train station, park, restaurant and shopping mall. Breakfast is ok.

8/10

Excellent

23 Mar 2026

Edgar

Het ontbijt was vrij eenvoudig en het verblijf viel mee. Het hotel/kamer waren gedateerd. Het personeel daarentegen heel vriendelijk en zeer beleefd.

Partner

8/10

Excellent

28 Jul 2025

Yuen Teh

Old but OK

Old hotel, very old. Rooms are old, a little higher price can get a better room. Location is very good but noisy.

Business

2/10

Poor

05 Jul 2025

Julie

Manglende seng

Vi havde bestilt værelse til 3 Pers men der var kun seng til 2. Det første værelse som vi fik tildelt boede der allerede nogen i.
Personalet talte dårligt engelsk og ville ikke komme med en ekstra seng. Vi ankom sent og brokkede os en del men der kom ingen seng. Til gengæld ringede de kl 2 om natten og sagde at der ikke var en seng.

Friends_and_family Family

10/10

Exceptional

23 Mar 2023

JORGE

Experiencia para volver a repetir

Todo perfecto... muy buen trato
Entrada perfecta...Habitación perfecta...cerca de la estación y centro comercial...ubicación perfecta...

Partner

10/10

Exceptional

23 Sep 2019

Krzysztof

A very pleasant hotel

The hotel is located in the very heart of Medan - just next to Merdeka Walk, in a walking distance to the most important spots in the city, just a couple of minutes away from the Railink. The room was very clean, comfortable and quiet. The staff was absolutely brilliant and took very good care of us.
The only downside: we had to choose between a double bed and having the WiFi access. We chose the former, as we have had the mobile data - but it would have been a tough decision if we had not.

Partner

8/10

Excellent

15 May 2019

Abang

A hotel with strategic location and nice and friendly staff. the trouble is it is quiate old and have not been renovated, which means traffic sounds keep comming in throug the rudimentary window .

Business Self

10/10

Exceptional

07 Mar 2019

Kamarulzaman

Grand inna hotel bertaraf istimewa

Suasana bilik yang selesa.ditengah kota medan yang sibuk amat sesuai untuk aktiviti berjalan kaki ke tempat menarik di sekitar kota medan.
Suasana bilik yang selesa dan bersih.dn yang paling penting adalah harga yang ditawarkan sangat menarik.

Friends