Grand Sakura Hotel

Indonesia , Medan
Medan, Jl. Prof. Mohammad Yamin 41 M, 41
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50 reviews shown

6/10

Pleasant

05 Dec 2024

Muhammad

Limited breakfast without milk

2/10

Poor

07 May 2023

Ajit

dirty washroom, dirty towel, no coffee or tea in room. order for food the staff charge me double in price, i have proof in a printed bill.

Business_and_leisure Self

8/10

Excellent

29 Oct 2019

Verified traveler

I like it very much due to its location is very convenience to my clients premises in order for me to menage my businesses and conveniences to travel around in Medan city .
and the diapoinment

4/10

Poor

25 Oct 2019

Verified traveler

Room 312, was filled with ants and cockroaches. Toilet had problem, water was retaining and d floor was stagnant with water. Tv did not work. Changed room then to 311, a little better, but tv did not work. Saw rats running in restaurant at lobby.

Leisure Family_with_children

4/10

Poor

03 Jul 2019

Spoal

Wifi connection really bad need to fix

Friends_and_family Family

10/10

Exceptional

12 May 2019

Verified traveler

overall are good

Friends_and_family Family

10/10

Exceptional

06 Apr 2019

Verified traveler

The hotel service are good.
Shopping complexs area are nearby.

Friends_and_family Family

6/10

Pleasant

17 Mar 2019

Muhammad

At town easy go any place with public transport.

Friends_and_family Friends

6/10

Pleasant

01 Mar 2019

Verified traveler

The food breakfast display was kari kambing but no ka Ong inside

Friends_and_family Family

8/10

Excellent

15 Feb 2019

Verified traveler

The Air Conditioning could have been a bit colder. but overall everything else was fine.

Leisure Family_with_children

8/10

Excellent

14 Feb 2019

Verified traveler

I like the location

Leisure Family

8/10

Excellent

26 Dec 2018

Verified traveler

Value for money and good location. Great F & B outlets on 24hr basis. However, toilet fittings needs attention. The toilet flush lever and shower lever were faulty. Shower head also not not in full working order.

8/10

Excellent

15 Dec 2018

Verified traveler

Nice hotel very comfortable beds helpful staff and good value.

6/10

Pleasant

20 Sep 2018

Verified traveler

Ac not working properly not Clean on time
I will never recommend to anyone

4/10

Poor

01 Sep 2018

Verified traveler

Smoking room with sandy bedsheet

Got to hotel late after 10pm. Had asked on booking for non smoking room but only a smoking room was available. Bed feels sandy and there was only one set of toiletries for the two of us. Hotel also did not have a multi adapter to lend us though the hotel shop sells one at a relatively reasonable price. Room window opens to the corridor facing another room. Guess I was expecting more. :(

8/10

Excellent

06 Apr 2018

Jennifer Susan

Good but not Great

Located right in center of medan city.The staff were very friendly and I got a room upgraded for free. Need improvement on Breakfast buffet, it finishes off every early and they don't refill it quickly. Have to wait long and keep asking the staff. Slow WiFi connection

Family

8/10

Excellent

03 Mar 2018

fadzmel youssef

you need to stay here!

spacious room. easy access. good service. walking distance to the mart.

8/10

Excellent

02 Jan 2018

nava

Hotel is near to city. Yet quiet. Staff very good

Please don't try their spa. Very bad service and they keep asking for extra money. The service in the hotel spa was bad. Otherwise the stay was pleasant.

6/10

Pleasant

28 Nov 2017

Chee

Unknown

Main door to the room 227 had difficulties opening and there was no hot water and aircon not so cold.

4/10

Poor

11 Oct 2017

Charles W.

The park scam by a hotel-contracted car service.

The hotel and service were alright. However, it offers a car service for a competitive price but disclaims any action by the drivers. We paid the hotel and went to a national park over verry bad roads. After a three hour ride, we came to a nearly deserted entrance, where the driver took us to an empty, unmarked building. A man came in only with a colorful announcement sealed in plastic stating that the costs of the park and guide were 35 Euros for each person. Because my wife and I were only two, we would also have to pay for a third person, which was the minimum number for a tour. We did not know that there was any alternative besides a 3 hour return trip to Medan. We asked for a receipt, and he gave us one without the name of any business on it. Later, we discovered that there was another entrance out of sight from the first, and there were guides who would have taken us into the part for an estimated 10% of what we had paid. When we complained to the hotel, they said that they had no responsibility for what the drivers of the car did. However, they took the money to pay for the car and driver. We paid a total of 105 Euros, including 35 Euros for a non-existant third person. We were given an unmarked bill as a receipt.

Partner

10/10

Exceptional

01 Sep 2017

Jochen

Great value

I visited Grand Sakur the 4th time - I never got disappointed

8/10

Excellent

23 Mar 2017

Waran

Good service....

Pros - clean, comfy mattress, hot shower, good air conditioning,LCD TV with good channels, some small eateries walking distance, good breakfast variety

Cons - limited power outlet, towel quality to be improved, no fridge, noisy bed, no coffee / tea maker in room, air conditioning blower position was odd

10/10

Exceptional

17 Mar 2017

Verified traveler

NICE HOTEL ..ALL STAFF FRIENDLY AND ALWAYS SMILE..

8/10

Excellent

30 Jan 2017

Matthew

OK hotel

OK hotel. The hotel's SPA is a brothel.

Partner

8/10

Excellent

21 Jan 2017

mohammad abdullah

Sakura Hotel Medan

Lovely hotel...very friendly helpful staff...from reception, to restaurant /bar and even cleaning staff...breakfast was good with great choice...

4/10

Poor

13 Dec 2016

Verified traveler

My Stay

signage displayed free shuttle but not available when asked as it is full for the day

6/10

Pleasant

01 Dec 2016

mai

Comfort stay

All good during our stay.it is comfortable stay in a economical budget.

6/10

Pleasant

06 Nov 2016

Nesh

Medan Hotel

The hotel is new and really value for money, but for my first stay the room were very small for Deluxe room and less facilities. However for my second stay for more cheaper value I got an Executive room which is bigger. Their Wi-Fi connection is fast, but poor in network bars. Overall it was a pleasant stay for me and it's very near to all the shopping malls and banks as well.

6/10

Pleasant

04 Apr 2016

Siti Durriah

Not too bad

It was a great place for resting and relax after the day walk about, nothing much than a resting place that is comfortable.

6/10

Pleasant

09 Feb 2016

Verified traveler

Not in position as stated on Hotels.com Map.

Booked this hotel as arriving on a late flight and the hotel was supposedly close proximity to the train station.
Please be aware that the hotel is not in the position as labelled on the Hotels.com map and is actually about 1 -1.5km further down the road. Felt very unsafe on this road in the dark.
Hotel was unable to provide a double bed so had to settle with a twin room. Room smelt of smoke. Poor Internet. Expensive restaurant.

Partner

4/10

Poor

31 Jan 2016

Mohamad

Worth a nite transit only....

Not even friendly...

10/10

Exceptional

24 Nov 2015

Verified traveler

Good pianist at lounge

I enjoyed the lounge where there is live piano music. Pianist Ms Elisabet is an excellent Pianist.

6/10

Pleasant

25 Aug 2015

James

Good but not great

Had a brief overnight stay here in order to catch an early morning flight. The guy on the desk looked at my Indian visa for ages until I pointed him to the correct page of my passport. They didn't seem to know what they were doing. Electric socket came out of the wall when I tried to unplug the hairdryer. Staff were initially doubtful about being able to book a taxi for 4am. In the morning they fiddled about for ages checking the mini bar and then charged us 5000 for a bottle of water we had assumed was complimentary. Overall, the hotel was ok but wish they'd get their staff to a better level of competence.

Partner

8/10

Excellent

18 Jun 2015

Dennis

Second time the charm.

The first time we stayed here did not go so well. The second time was much better. We got the room we booked, the breakfast was fabulous, and the business center was able to help us with some of our other needs.

Family

8/10

Excellent

15 Jun 2015

AZMAN

Best Hotel

Cleanliness of room and best breakfast

Family

6/10

Pleasant

15 Jun 2015

Dennis

See if you get what you booked.

Firstly, the front staff had difficulty locating my booking even after giving them my confirmation number. They said I booked too far in advance so they lost it. When I showed them my booking on my computer, they miraculously found mine also. I booked a non-smoking, two bed room. I got a smoking room with only one bed in it instead. They said that this was the only room left as they were full. You would think if I booked \"too far in advance\" that they would have had the room I requested back then!

Family

10/10

Exceptional

14 Jun 2015

AZMAN

Good hotel

Nice room.

Family

4/10

Poor

03 Nov 2014

Verified traveler

Need to refurbish

Breakfast was limited and same everyday. Rooms facilities need to be upgraded. .

6/10

Pleasant

28 Oct 2014

Verified traveler

Nice hotel near Mall

Hotel was nice but not that great. Staff was just OK

8/10

Excellent

04 Sep 2014

Sabri

Nice stay

Overall great

Family

8/10

Excellent

22 Jul 2014

Verified traveler

nice hotel with good hospitality

overall this hotel is comfortable to stay in Medan with reasonable price though on the first night we experienced water supply problem for a little while. The food in the hotel is good, friendly staff, safe as we stayed there for 7nights and leave our laptop and some important belonging there. when we came back we noticed the room had been cleaned but all our things are still there. Thanks to the staff of Hotel Grand Sakura and Expedia

6/10

Pleasant

17 Jul 2014

Aussie

Great service

I enjoyed the stay. The staff were very helpful and friendly in providing advice, directions and assistance with transport. The rooms were very clean and in good condition. The only issue was the location but it was difficult to identify the centre of town.

2/10

Poor

03 May 2014

joya

Not good every service is vary poor

The wifi is terrible not even working n the service is vary weak order tea they bring juice order rice they bring coffee etc

8/10

Excellent

08 Jan 2014

Value for money

My stay is comfortable for the price I had paid.The service is good except language communication is little lacking. Front office manager is understanding and care for customer.

Family

2/10

Poor

19 Dec 2013

Verified traveler

Grand Sakura, Medan

After an epic journey from London to Medan with stops at Doha and Kuala Lumpur we just wanted to check in and get to bed. Unfortunately we were left waiting twice. Firstly at the airport as a transfer was not arranged despite being told via email it would be and secondly being left in limbo in reception as the staff were not familiar with the hotels.com booking paperwork and did not have my name down as having booked a room. It took over half an hour of toing and froing including logging into my gmail account on their computer to show them the emails and when they were sent. We were given an upgraded room as a result and it was a good room with a good bathroom. The hotel is an hour away from the airport.

6/10

Pleasant

19 Dec 2013

Verified traveler

Grand Sakura, Medan

For the price this hotel is very good. The rooms are sizeable with air conditioning, wifi and a good bathroom. A complimentary breakfast is included but is traditional Indonesian food so if you cannot stomach nasi gareng and curry in the morning you may want to skip it. Staff were helpful and friendly.

10/10

Exceptional

17 Dec 2013

JEGAN

GOOD TO STAY

GREAT LOCATION

Family

8/10

Excellent

03 Nov 2013

jimmy

nice hotel

Nice hote, comfy beds and budget rates..

8/10

Excellent

10 Sep 2013

carolsim

surprisingly confortable hotel

I checked into the hotel very late at night due to late flight. Staffs were friendly and helpful. The room given has huge bed and very clean and comfortable. Bathroom was cleaned with hot shower. My medan trip in lake toba was tooked thru the business centre at the hotel lobby. I totally enjoyed my trip.

8/10

Excellent

13 Jul 2013

A nice place to stay

A nice hotel althought the staff insisted on money when we arrived even though we had paid for the booking. This took them a while to figure out. The breakfast was very Indonesian with no western options - not great if you're not keen on chilli! A nice room with all the facilities we needed.

Family