Name: Grand Mercure Maha Cipta Medan Angkasa
Address: Jl Sutomo no 1, Medan, 20235, ID

6/10

Pleasant

13 Jul 2026

Kim-Foo

Location is good, and easy to take Grab

Partner

10/10

Exceptional

07 Jun 2026

Vera

Great staff and good breakfast. The bed/bedding is extremely comfortable however the water in the sink, bathtub and toilet of the bathroom leaks constantly due to poor maintenance so the floor is wet and slippery, which increases risk of falling.

Family_with_children

4/10

Poor

22 May 2026

Brianna

When we arrived, our room was very smelly and there was a lot of mould in the wardrobe.
We told the reception and they moved us to another room that was nice and clean, however the whole process took about 2hrs and was not great as we were very tired and wanted rest.

The next bad experience was dinner.
We went to have dinner in the restaurant, ordered a steak and Eggplant parmigiana and two glasses of the local wine. The steak was terrible, completely inedible and we had to send it back and the same with the house wine. The Eggplant was ok. The \"dinner\" that was not eaten cost us 420,000.00 and as they told us the house wine was 8K but they charged us 12.5K per glass. This was common as we kept being told the prices on the menu where not correctand they charged us more then was listed. This was a horrible experience and we ended up getting KFC from across the road.

The good parts were the breakfast was really good, the long Island iced tea's were great, however watch the pricing, there is 2 different prices on the menu and they charge more then listed so that was disappointing.
The massages were the highlight for us, they were amazing and really well priced.

Overall, we will not be coming back.

Partner

6/10

Pleasant

20 Apr 2026

Linawati

Old hotel that needs maintenance. The plus is we have big room but the bathroom, TV are old. The room has a little bit of humid smell. The wall is thin we could hear the kids running around the hallway and the road noise. The receptionist was nice and accomodating.

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Wi Kwong

Friendly and helpful staff.

Partner

10/10

Exceptional

06 Jan 2026

Doris

Staff were very courteous and always smiling. Clean rooms.

However the gym needs maintenance and was rather run down. Needs attention.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Aqiludeen Nurul Aqilah

Best hotel ever! Even did free decor for my partner's birthday in the room. Was pleasantly surprised. Thank you so much!!

10/10

Exceptional

15 Oct 2025

Kadjairi Rudy

The room was comfortable, but I think they need to work on their plumbing - the water pressure seems low, and the pipes give out a nasty noise and vibration when you turn on the taps initially. But other than that, the stay was excellent.

Business_and_leisure Partner

8/10

Excellent

05 Jul 2025

Peter

Absolutely great for late arrival flights - twice I've arrived late evening and rested here the night before continuing to Medan. Clean and comfortable rooms, polite and friendly staff members, reasonable price. I don't like the fake white-stone \"garden\" out of the window - the bright lights are always on and the curtains don't cover the window. I had trouble sleeping on one of my stays because of this. Also it's not clear how to enter the hotel from the airport arrivals - there's a sign that says entrance at the back of the dining area, both times it was locked and had to shout to be let in. I didn't realised until the second stay that I should've entered through the front (which is further away from arrivals). Fix these two things and it's perfect 😅

Leisure Self

10/10

Exceptional

28 Jun 2025

John

Great hotel.

My second time staying here. Good value, wonderful service.

Friends_and_family Friends

10/10

Exceptional

21 May 2025

Yuen Teh

Very good

Very comfortable, room is renewed, and I really enjoyed staying there

Business

10/10

Exceptional

21 Mar 2025

John

Efficient and friendly service. Great value for the price, and good central location.

Business

8/10

Excellent

04 Mar 2025

Tom

Little problems.

The second day I pict up a bacteria in my stomach, OR the food was just too spicy for me. Do not know. Just in case of others had problems you should check it up. But I know, a bactera can come just from any place. I felt the hotel was clean thou.

Self

6/10

Pleasant

05 Jan 2025

Christine

None of the staff had much command of English which made every request and dining a little difficult. The establishment wanted us to continually pay for drinks, meals, etc instead of allowing us to charge to our rooms and staff had no idea about wine or cocktails protocols. However it is a very nice hotel.

Leisure Family

8/10

Excellent

29 Dec 2024

william

First stay after 6 yrs.

Experience has been great, attentive service, good breakfast, ease of transportation. Upgrades since Mercure took over are very good.

Partner

4/10

Poor

20 Dec 2024

thomas

Bad value

Lots of problems with this high priced hotel which made it bad value. The swimming pool closes at 7pm which is way too early.
The room has only two bags of green tea....nothing else. Breakfast is stressful and crowded. Not enough tables so I had to sit in the lobby area and then trek a long way every time I needed something from the buffet. A lot of the items were not hot -baked beans cold. No table reservations makes it a chaotic unrelaxed breakfast.

Self

8/10

Excellent

12 Dec 2024

william

Nice return after 6 yrs at another hotel. Improvements are great and renos moving along nicely.

Partner

8/10

Excellent

03 Dec 2024

Mariam

The bed sheet is not clean n toilet not clean up properly

Leisure Family

8/10

Excellent

06 Oct 2024

IRENE

Overall good and safe, room is a bit run down with smelly cupboards, need to be updated. Should've asked for a room not facing the road as it's very noisy all day and night.
The deposit return should be made easier (the piece of paper can be replaced by some other form of ID).

Leisure Family_with_children

10/10

Exceptional

10 Sep 2024

Jennifer

Fantastic hotel, huge room, friendly staff! Thank you!

Self

8/10

Excellent

09 Sep 2024

Verified traveler

Overall, the stay was good. Reception staff were great, breakfast service was lacking.
This hotel has the potential to be very good but the room lack some basic touches like hooks for towels, glasses for the water (no bottles), but overall good stay.

10/10

Exceptional

19 May 2024

Michael

We really enjoyed everything at this hotel. Was truly amazing.

Leisure Partner

8/10

Excellent

24 Feb 2024

Leonard

Very good hotel. Staff are excellent and friendly. Excellent breakfast and great variety…only thing was if could change a few dishes from day to day. I definitely recommend this hotel.

Leisure Partner

10/10

Exceptional

04 Feb 2024

Hudson

Friendly staff and nice room ❤️

Leisure Self

10/10

Exceptional

28 Oct 2023

Michael

No convenience shop

Business

10/10

Exceptional

27 Sep 2023

johanna

I spent 3 nights in the Grand Mercure, before and after my jungle trek and Toba tours and each night was a great, different room. Herbert handled my check in with professional and kind greetings Abd Eggi showed me to features of the room and promptly brought my bag up.

I loved the lounge and coffee shop in the ground floor with live piano music.

Leisure Self

10/10

Exceptional

17 Sep 2023

johanna

The deluxe room was wonderful. It was large and had a very comfortable king bed.
Breakfast at 8:30 on Sunday morning was very crowded and the wonderful staff kept up with replenishing the buffet.
Check in and out were very smooth.

Leisure Self

8/10

Excellent

28 Jul 2023

Santo

Everything went smooth hotel is great breakfast awesome

Friends_and_family Family

10/10

Exceptional

20 Jul 2023

Fiona

Book early it’s very busy

Lovely hotel in centre of Medan. Spacious and clean room with good air con. Breakfast was very good.

Partner

8/10

Excellent

03 Feb 2023

nancy

mérite des réparations

Déçu, la première fois la chambre était correcte cette fois ci l'ensemble était trés vétuste le robinet d'eau chaude de la salle de bain ne fonctionnait pas

Partner

8/10

Excellent

15 Mar 2022

hakhee

숙박비에 비해 시설이 양호하고 특히 아침 뷔폐식이 매우 좋은 편임. 단지 주변에 외식할 만한 식당이 없어 아쉬움

Self

8/10

Excellent

10 Feb 2020

Verified traveler

The location is not very good

Leisure Family

2/10

Poor

22 Oct 2019

Marcel

Hotel canceled reservation

Hotel cancelled reservation last minute as we did not show up before 7pm, at least that’s what they said.

Family

10/10

Exceptional

15 Oct 2019

Setiawan

Nice place to stay

Living room spacious, dining room is good , recommended and special (crystal jade), spa and jacuzzi nice.

Family

6/10

Pleasant

13 Sep 2019

Raymond

Gym is misleading

Gym is misleading, old equipments and some of it rusty and smells bad

10/10

Exceptional

03 Sep 2019

Michael

Great experience good size room great spa and gym

10/10

Exceptional

27 Aug 2019

Verified traveler

The staff was super friendly, polite and helpful. The Breakfast Buffet was the best that I have seen in all the hotels that I have gone in my life. It is as good as a lunch buffet

Friends_and_family Partner

2/10

Poor

30 Jun 2019

Verified traveler

Sheets dirty (had stains all over).
Mini bar empty.
Could not order room service.
Slow response from staff.
Deposit paid in cash but recieved a call from the front desk at 11pm demanding payment.
Breakfast was good.
This is the second and last time we wil stay at this hotel as the first time we had a simmiler experance and were asked to give them another chance so we did but they could not deliver.

Friends_and_family Family_with_children

8/10

Excellent

22 May 2019

Verified traveler

Is in the center of city and convenient

Leisure Friends

8/10

Excellent

10 May 2019

Verified traveler

Free early checkin

We arrived at the front desk before 10am and we were offered an early checkin to our room against the official 2pm checkin time. Staff were friendly and helpful. The buffet breakfast had an enormous choice of food; but the hot dishes were served at various temperature. Some were at [air-conditioned] room temperature, but some were served piping hot that I needed to bring along some tissue paper to open the lid to avoid burning my fingers.

Partner

2/10

Poor

04 Jan 2019

Wensen

shamefull

staff so stupid.. i already book and the staff so slow respon!

Friends

8/10

Excellent

01 Jan 2019

Maggie

Great for the renovated floors

Great if you get rooms from first to fifth floor as those are the renovated floors! I had a room on the fifth and it was good for the price.

Family

8/10

Excellent

30 Dec 2018

Nazri

😅

Fantastic, will stay there again!

Friends

4/10

Poor

29 Oct 2018

Verified traveler

can't change to a better room even desired to pay more, music outside the room was quite disturbing until late night, poor update response from the reception & spa, shower's not 100% functional at best

4/10

Poor

20 Dec 2017

mei yee

Pretty disappointing

When we booked through Expedia.com, we booked for a large King size bed and it even said on the confirmation page under \"Check-in: Your room/unit will be guaranteed for late arrival.
When we turned up at 1030pm, they told us that there they do not have any more king size bed in a non-smoking room. They offered us two twin beds for us, as a couple.
It happened the same for my friend, whose booking did not even show up on their system and he booked through Expedia as well. The staff did not even offer any other alternatives like room upgrade or free breakfast as part of their customer services remedy for the situation until we suggested that perhaps they could offer us free breakfast.
We were at the reception for at least 0.5 hour that night before we could check in.
Upon checking into our room, I was rather disappointed. While the common areas like the lobby and restaurants have been renovated, their rooms are very dated and very old. The shower looks dirty because of old stubborn stains and the towels are quite old and tattered, with a tinge of yellow. The carpet needs a good vacuum as well!
The lightings in the room are fixed with fluorescent white light bulbs (probably energy savings kind) hence totally killed any atmosphere for any romantic night.
All in all, one of the most unpleasant hotel stay I had stayed in, and I have stayed in many different hotels being first as a flight attendant and secondly as a frequent traveller.

6/10

Pleasant

04 Dec 2017

KongLeng

bath towels not clean and very old. No hand towels. Gym equipment quite old.

Family

8/10

Excellent

23 Oct 2017

Norazmy

Good and Privacy

it is a pleasant place to stay, the staff are warm, just a bit disappointed that our booking is not inclusive breakfast. Maybe during my trip is a off season, but I like so much the environment , quiet and cosy.

8/10

Excellent

15 Aug 2017

Verified traveler

Hotel stay

Had a bad experience as my confirm booking which was paid but when I went to check in there was no room available and they told me that the hotel was full.They told me to wait for 30 minutes to sort it out.After that they manage to get me a smoking room which was not what I had requested. Since there was no smoking room I had no choice to take the smoking room but I had a uncomfortable night in that room even though the hotel tried to help by putting a diffuser .They managed to get me a non smoking room the next day. The staff at the counter was plesent and courteous while attending to me.

Family

6/10

Pleasant

23 Jul 2017

Verified traveler

This hotel should improve their service

We think that the receptionists do not really understand with the payment methods. We argued with them about the payment using credit card. First, they insisted to open our credit cards with deposits and they would return our money back to the card (how come?). We wanted to pay directly and had our credit cards sealed, or, they might open and deposit but then close it when we check out and we pay. We argued for some times. Finally they agreed to receive our payment (sealed) and we deposited some money.
Second, they refused to give us receipts with a reason that we booked through booking.com. It's quite strange. We had paid when we checked in. Again, we argued and we showed the print out of our payments. After the debates, they agreed to give us the receipts.

10/10

Exceptional

15 Jul 2017

Verified traveler

Very convenient to Railroad station.

Friendly staffs, very good location and nice swimming pool but the gym's equipments are old and rusty. Over all still worthy for the price.definitely will come back

Family

6/10

Pleasant

28 Jun 2017

Verified traveler

Decent hotel around city centre

Staffs are exceptionally friendly and helpful. Room is huge but one thing turned me off... there are cigarette butts in the lift trashcan when the room level is supposed to be non-smoking area.

6/10

Pleasant

09 May 2017

Verified traveler

Medan is quite dead at night.

Need to check your travelling priority. If wanted sight seeing you need to plan for mountain view and Medan is far from that as it more of clubs and pubs. Sight seeing is a minimal as can be done in a day.

2/10

Poor

26 Mar 2017

Verified traveler

Big place with big attitude and poort service.

When I arrived, at first they could not find my booking even though I booked it a week earlier. They had to verify with Expedia / hotel.com to find my booking. Then after a long wait, she come back to me and said that my booked \"Deluxe Room, 1 King Bed\" was not available and they could only provide me a room with two twin beds. How can a room be not available when I booked one week in advance and how did it actually get booked if it was not available? I said that it was not acceptable and I had no use of twin bed. So, the female reception goes again for checking and comes up with the news that they were giving me and upgraded room without extra charge but when I came to the room, I found out that it was actually a downgrade because there was no bathtubs in the bathroom. So I came downstairs and I challenged the reception about the upgrade with less amenities and she could not answer. I told her that I was accepting it for the night but I wanted a transfer to my originally booked room the next day and she said that there was no availability the next day. Still I wanted her to report me the next day but she never called me. So, I have a very strong feeling that they over book their rooms when they get a higher price. Secondly, the security is prejudiced. There is a scanner at the entrance and every time I came back from outside, I had to go through it but I saw many locals did not have to go through it. There is no descent restaurant apart from a KFC.Housekeeping was excellent

Partner

8/10

Excellent

03 Jan 2017

Muhammad

the hotel is good, very comfort and nice food

Family

8/10

Excellent

17 Dec 2016

Verified traveler

Nicely renovated hotel

Value for money hotel with excellent facilities.

8/10

Excellent

14 Dec 2016

Verified traveler

Pleasant hotel, green grounds and environment

Was not 5 star as claimed. Towels were not changed and was discoloured to over washing. Slippery bathroom floor and no bathroom towel, it was placed outside the bathroom door. Bathtub poor, water was discoloured and rusty to non use. Sink water was poor in bathroom. Phone keeps ringing from the bathroom rather than from the bedside table. Room was nice but bathroom needs upgrading.
Staff are helpful and pleasant. One of them was sick at the reception and was so obvious she was having a nose drip with her constant breathing in of the nasal drip. Lobby area is nice and the hotel was nice enough to give a morning breakfast free though it was first bluntly said 'no'. Lift shuts too fast.

6/10

Pleasant

17 Aug 2016

Justina

Fine for one night but overpriced

It's ok but overpriced. There were stains on pillows, duvet and sheets. Breakfast was nice but the room was only ok

Family

8/10

Excellent

28 Dec 2015

Verified traveler

reasonable pricing and big room

Reasonable price and spacious room

8/10

Excellent

22 Sep 2015

Sook Ling

Good room size but why no towels?

Plus points:
Good room size. Jacuzzi and steam bath is a big plus point. Food at restaurant is also great and reasonably priced. Breakfast serves reasonable good spread but a bit expensive. Water pressure in the bath is good.

Minus points:
1. There was no towels in rooms. Booked 2 rooms both also none. Called housekeeping for 3 times only they sent.

2. Swimming pool tower seems to be whiter than room towels.

3. The security key to enter each floor is very inconvenience if u have friend staying in other floor. You can't enter that floor if your room is from different floor.

Family

8/10

Excellent

20 Sep 2015

Verified traveler

Upgraded to suite room

Hotel location at the heart of the city. But main lobby under renovation. As the day of my booking is full. We were upgraded to the suite room as we have a night check in due to our night flight into medan.

6/10

Pleasant

04 Sep 2015

Verified traveler

Ok, but not great

Not safe neighborhood. No surrounding restaurant, cafe,etc., except KFC.

8/10

Excellent

27 Apr 2015

Sean N.

Short Family Trip

Although decor is a little bit old but it is pretty much comfortable and it is located near city area and shopping centre like CentrePoint.

Partner

8/10

Excellent

14 Mar 2015

Gunaseelan

Excellent

Generally the front desk staffs are very welcoming and especially Pak Ghani in the front desk .

6/10

Pleasant

06 Jan 2015

Auskywalker

Breakfast Not Included!

Good Location but Not so Good Valle of Money. Would rather stay at other hotels nearby.

10/10

Exceptional

30 Nov 2014

Marisol

great!

everything was perfect, nice staff
the room is great and the bathroom even better
location is good to, very central

8/10

Excellent

14 Nov 2014

Azli

3 star rate with 5 star facilities

Very comfortable room with tub, king size bed, bigger room size and nice spa with swimming pool

8/10

Excellent

07 Nov 2014

Verified traveler

Nice hotel

I bring access card hotel and i now have a landing in soekarno-hatta international airport jakarta.

6/10

Pleasant

26 May 2014

donjuan

nice hotel, close to every where

I had a nice sleep at there. a lot of space for parking. near to Merdeka walk.

6/10

Pleasant

03 Jan 2014

SHAM

NICE HOTEL . SPACIOUS ROOM . CLEAN . TOWN CENTER

NICE HOTEL , IN TOWN CENTER , CLEAN AND SPACIOUS ROOM FRIENDLY STAFF
BUFFET BREAKFAST NOT UP TO THE STANDARD .

6/10

Pleasant

01 Jul 2013

Dee Why

Average to good hotel.

Booked a non-smoking superior room. When checking in, was given a smoking superior room as their was no non-smoking room left. Opening the water tap for the bath-bub, brown coloured water came out indicating rusty pipes. The room itself including the linens and towels looked tired. Checked out of the hotel after 3 nights and booked into another hotel for the rest of my stay in Medan.

4/10

Poor

12 Mar 2026

Anthonius

Als het Grand Mercure in Medan het vlaggenschip van Mercure is dan weet je dat je deze keten van hotels beter kan overslaan. 2 sterren! Verouderde kamers, verwassen handdoeken, geen body lotion of hair conditioner en een lauwe douche. Bed lag overigens prima. Door de ramadan kon je niet bij het zwembad liggen, de ligstoelen waren weggehaald om tafels voor een buffet te plaatsen. er wordt slecht Engels gesproken en personeel vraagt of je ze wil noemen in de reviews. Dit is jammer omdat elk personeelslid aardig is, sommige vragen er gewoon om.
Kortom, perfect hotel voor een paar nachten met prima bed en prettig personeel maar veel meer dan 2 sterren is het niet waard.

Partner

10/10

Exceptional

05 Mar 2026

Luis-Carlos

Si

10/10

Exceptional

15 Feb 2026

Michael

Super Service und sehr freundliches Personal

Leisure Self

10/10

Exceptional

11 Feb 2026

Jari-Pekka

This place has got five stars with reason. Everyone in the staff was helpful and friendly. It was really nice looking in the lobby and in general inside, like there were huge red decorations and a Ford car from 1925! Room was as I hoped and expected. Big old-fashioned writing desk (great). Relaxing sofa with a footstool. Water pressure was great in the room. That is not something considered self-evident in hotels in Indonesia. About breakfast. You really had a chance to eat an excellent breakfast. I was so happy to see that there were separate place choices for vegetarians and vegans. Variety was good and I got to eat some tasty food I had not eaten before (I do not name it). Also in other places in the breakfast area were some other hot vegetarian things. And of course as well a lot of fruits and desserts. And drinks like ginger water with sugar and three freshmaded juices. Coffee was the best one I got in Indonesia. Etc., etc. I really enjoyed my stay.

Self

10/10

Exceptional

01 Jan 2026

Setiawan

Nice place to take some rest. The place is well maintaince. We are very enjoy the short trip here. Staff very welcome us. Thank for warm welcome and the care.

Business Family