Name: Pullman Kinshasa Grand Hotel
Address: 4 Avenue Batetela, Kinshasa, CD

10/10

Exceptional

13 Jul 2026

Isis

Loved staying at the new building!

Partner

10/10

Exceptional

22 Apr 2026

MWAKU

gym

Self

8/10

Excellent

25 Nov 2025

FREDERICO

Very nive staff, always greating you and smiling.

8/10

Excellent

02 Oct 2025

Timothy

Everything there is self-contained. Dining options varied each night and were very good. Staff is VERY professional.

Business

8/10

Excellent

23 Aug 2025

Timothy

Safe and comfortable.

Good choice for Kinshasa. Multiple restaurants, pool, security, fitness, etc. Will definitely book next time. Only downside is the time to transfer to and from the airport.

Business

10/10

Exceptional

19 Oct 2024

Alberto

The property was top class and the staff especially Sharon, was very professional. The only downside was the fact that many people who don’t stay there tend to create an atmosphere of olmost intimidation. They are starting at you straight in the eyes, I don’t know if they are security staff or what they call in Kinshasa, ANR agents? Very unsettling. They are everywhere! Around the pool, lobby,looking at you as if they are investigating you… really I felt unsafe…

6/10

Pleasant

24 Jun 2024

Lhouva

The price was too much $340 for a single room l think that way too extreme

Business Self

10/10

Exceptional

26 Jan 2024

Felicien

I liked everything about this hotel

Business_and_leisure Partner

6/10

Pleasant

12 Jan 2024

Tony

I booked 2 nights at $275 a night. When my guest checked in, the reception made him pay full price $600 a night. Was able to negotiate the 2nd night for 300. Expedia rep tried to help, but the language barrier didn’t help.

Business Partner

6/10

Pleasant

23 Sep 2023

Michel

Most of the personal especially in dining section are rude . The gym is a mess , very dangerous. Outdated equipments and holes in the floor!!!

Business Self

10/10

Exceptional

02 Sep 2023

Francis

It was clean

Business Self

10/10

Exceptional

24 Mar 2023

Guiomar

I love it

Business_and_leisure Self

8/10

Excellent

14 Nov 2022

andrew

One of best in Kinshasa safe and in a good location Food offer ok service in some parts good and some bad

Business

10/10

Exceptional

28 Aug 2021

Felly

The service was amazing, food, agents. Highly recommend this hotel.

Leisure Partner

10/10

Exceptional

14 Aug 2021

eric

Pretty good stay

Business

8/10

Excellent

23 Jul 2021

Verified traveler

Very good hotel, a lot better than the other big one in the same area… been in both, and I choose Pullman next time again…

Business Partner

4/10

Poor

10 Apr 2021

Verified traveler

No better option in Kinshasa

While the check in process was smooth, my week long experience was poor. The room I was given was right by the elevator, so it was constantly loud throughout the night.

I noticed the fridge was leaking after my shoes were soaked.

Unfortunately, because there is no decent alternative in Kinshasa, I don't see service or amenities getting better anytime soon

Business

8/10

Excellent

28 Mar 2021

Jerry

English Speaking Guest

Had a wonderful stay Laetitia is the go to employee if you have any issues absolutely amazing customer service. Would recommend fly traps near outdoor dining or fans but over all beautiful hotel and recommend for future use.

Business

10/10

Exceptional

04 Mar 2020

DAMIAN.CARDONA

Excellent hotel considering the constraints and limitations of a city like Kinshasa. The hotel management is hands on and ready to help all the time. Hotel facilities are excellent pool, tennis, garden.

Business Self

6/10

Pleasant

13 Feb 2020

Fabien

Hotel rooms are getting tired, with very stained carpets.
One lift out of three is usually broken.
Internet is unfortunately not adequate for business needs

Business

10/10

Exceptional

13 Dec 2019

Verified traveler

Service a little slow in the evenings but for breakfast it was great!

Business Self

6/10

Pleasant

29 Sep 2019

serge

Bad service

The service was very very slow, in my room i ask to open the window it was not possible, i was needed to ask to bring towels multiple times because the room maker forget to put.
It is not the service i know from other Pullman hotels. I need to come back on 2/10 hope it will be better.

8/10

Excellent

20 Aug 2019

Serge Guy

Dollar Standards..

Standard Business Hotel in an \"African\" Dollar country. Good services. Good location with appropriate shop and other services. Inflated prices.... Bring your dollars..

Dollars standards without the .conditions of a dollar economy.

10/10

Exceptional

19 Jul 2019

NanaK

excellent stay at the hotel. I will be happy to come back

Business Self

6/10

Pleasant

29 Jun 2019

jean

Pullman

Too expensive for that quality of room

6/10

Pleasant

22 May 2019

Fabien

Nice atmosphere but can do better on service

This is one of the 2 best hotels in Kinshasa. I boycotted it because of bad service for one year but wanted to give it another try. Unfortunately the strict policy of the hotel to pay for all extra (food, drinks, laundry) in advance is quite unfortunate and they make you feel like a thief going to leave without paying.
The pool is very good, but the pool attendant has such a bad attitude that it almost prevented me from having a swim.

6/10

Pleasant

18 May 2019

Fabien

Nice hotel, friendly atmosphere, but poor service

One out of the best two hotels in Kinshasa with Hotel Kempinski Congo Fleuve. It has a nicer atmosphere and common areas, but the service is poor: although the room is fully paid and I advanced $150 guarantee for extras, they treat customers like thieves in case they leave without paying.
Swimming pool area would be stunning if the pool manager wasn’t trying hard to annoy customers.
Given the lack of choice in Kinshasa, it remains the best option and the hotel management seems to be trying hard to keep the hotel in good condition.

8/10

Excellent

16 Nov 2018

Sara

Solid Kinshasa hotel

Pullman is a solid hotel in Kinshasa. Room is comfortable though something like a microwave would be nice. Service was fine. Always challenging at breakfast to get service and room cleaning service was always good, but not always reliable about leaving water or towels. Room service food quality was poor; pizzas outside are ok, but otherwise I think the food needs improvement. The other strange thing is that the windows don’t close all the way in the rooms. They’re open just a notch and I had no problem with mosquitos, but they should close. And lastly...bring earplugs. There’s nightly music until 11pm.

10/10

Exceptional

29 Oct 2018

Stefan

Very well managed hotel in Kinshasa´s best spot

This is one of the best managed hotels in all of Central-Africa. I have been staying there frequently during last 3 years but feel constant improvement. Internet is working well now, breakfast has always been good but nice new details added like local African Bio teas. Overall as good as it gets in this part of the world.

8/10

Excellent

13 Oct 2018

Verified traveler

Hotel was a pleasant drive from the last time i stayed in Kinshasa, 10 years ago. As good any any hotels in the Africa region.

6/10

Pleasant

21 Sep 2018

Verified traveler

nice hotel

One of the best hotels in Kinshasa. Pity they promised to reimburse the night and came back on their word

10/10

Exceptional

31 Aug 2018

Ceraphin

Pullman Grand hotel, Kinshasa - DRC

This hotel is in a very secured and quiet area of Kinshasa. Clean pool and great restaurant offering many varieties. The outdoor patio is a fantastic place to chill in the evening while having some drinks.
Staff members are very friendly and always on their feet to make you fell better.

8/10

Excellent

08 Aug 2018

Chris

The hotel is well located but they need to improve

They need to improve their service to be trulls called a 5 Stars hotel actually their service is at 3 Stars level. Overprice and very noisy every evening with music until very late .!!!

10/10

Exceptional

27 Apr 2018

Steven

Kinshasa nicer hotels

The hotel is very cool for business as it is centrally located. The staff are very friendly and the food is great escepially the pizza. The location is safe as it is near government offices. As most of Kinshasa the area outside the hotel property is a bit of a mess. The hotel is a bit on the costly side but well worth it in DRC standards

6/10

Pleasant

27 Mar 2017

Daisy

Overall the hotel is nice but overpriced for the q

I was very surprised by the presence of cockroaches the first two days of my stay ... fortunately, everything went in order after the disinfection. Otherwise the room is nice and clean. The internet connection was good. It´s a pity that the service is slow and the staff so inefficient

10/10

Exceptional

02 Nov 2016

John

Fine Hotel in Kinshasa

A fine hotel in Kinshasa

8/10

Excellent

30 Nov 2015

Geraldene

If you have to be in Kinshsha...

The Pullman is fine for business. The rooms are a bit small.

2/10

Poor

31 Oct 2015

Robert

Nightmare Hotel from Kinshasa

Was a complete nightmare. The laundry service charged me $114 USD which is very high compared to across the street at a hotel that charged me $26 USD. I ordered a hamburger and salad and they charged me $63 USD. Should have went to McDonalds down the street for about $9 USD. The hotel was inexpensive but they make up for it in in food and other services they charge at a 400% mark up compared to other hotels in the area. No help from the hotel personnel either.

10/10

Exceptional

22 Oct 2015

costa

Very nice hotel in Kinshasa....

Very clean just too expensive i think but i really like th new pullman. Just a bit rwduction of price will be more attractive

6/10

Pleasant

18 Oct 2015

Verified traveler

Second best hotel in town

Rooms are new and clean, but small.
Breakfast is decent but menu items are mediocre at best. Have a look at the grill to the right of the pizza ovens if before you decide to order grilled meat. Staff is courteous and helpful.

8/10

Excellent

10 Aug 2015

zine

Ok but it's the best

This is probably one of the better places considering area

6/10

Pleasant

08 Aug 2015

Kuryen

Very pleasant but don't expect top service.

We stayed two nights. If you call for any service it takes for ever to get done. The shower is built without any water containment so it flows into the room. Asked for couple of towels took 4 hours to get it. The hotel is very clean and modern looking. Breakfast buffet was excellent.

Partner

8/10

Excellent

19 Jun 2015

Rodrigo

Great long stay hotel

They really try to keep the \"5 stars\", gym is large and the largest pool that i ever tried, a bit over average pricewise on food, but again, not many options around.

10/10

Exceptional

25 Jun 2026

AREGASH ELIYAS

Propreté exceptionnelle

10/10

Exceptional

01 Jun 2026

Christian

Super, neues Zimmer mit super Ausstattung

Self

4/10

Poor

24 Oct 2022

Christian

Tolles Hotel, jedoch völlig überteuert. Kann doch nicht sein, dass mann fast 400 USD für die Nacht zahlt und die Hoteltaxis beim Areal 40-50 USD verlangen für 1-2h Fahrt. In einem Land wo die Armut so ersichtlich ist, sind diese Preise absurd. Solche Preise werden Investoren nicht unbedingt ins Land lockern um Geschäfte zu machen.

Business

4/10

Poor

20 Aug 2022

Verified traveler

Chambre pas propre pour une 5 étoiles. Les odeurs des égouts dans la douche et wc. Personnels gentils mais moins compétents et distraits.

Friends_and_family Family

10/10

Exceptional

25 Nov 2021

Eva

Meilleur hôtel a Kinshasa