Pullman Phuket Arcadia Naithon Beach

Thailand , Phuket
PHUKET, Moo 4, Tambon Saku, Amphur Thalang, 22/2
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Jasmin

Clean room and amazing facilities

Friends

10/10

Exceptional

06 Mar 2026

Angela

Amazing property!

Partner

8/10

Excellent

02 Mar 2026

Paul

Rooms were ok beds not comfortable however rooms were clean. The breakfast buffet was very good lunch and dinner was ok. Location to a good beach was very good

Partner

10/10

Exceptional

25 Feb 2026

Jairo

Really nice staff, rooms always clean just a perfect spot to stay

Partner

10/10

Exceptional

16 Feb 2026

Chana

We loved everything about this resort, from the cooling towels and drinks on arrival, to the friendly staff, the gorgeous grounds, beautiful pools and spotless, and comfortable ocean-view room.

6/10

Pleasant

02 Feb 2026

Vincent

Room

10/10

Exceptional

19 Jan 2026

Sonte

The resort was very clean and the staff was very friendly and helpful. It was my birthday week and the staff not only sang to me but a staff member actually danced with me which was so kind of her. I appreciated everything they did to make my birthday special.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Sally

Beautiful place, everyone is right about the breakfast it was amazing!

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Faycal

Spotless Room . Outstanding service

Leisure Partner

2/10

Poor

11 Jan 2026

Sudhir

The location of our rool was near a party that was going to be going all afternoon, we doind this out when we checked in. The noise was cery loud, the staff werent very helpful in finding another room. The duty manager git involed and found another room, but said it was an upgrade and expected us to pay another $500. In the end the gave tye room complimentary, but tyen it wasnt ready till 3.25. The staff were also on the rude side.

Partner

10/10

Exceptional

02 Jan 2026

Miki

Nice staff and delicious dining

Leisure Family

6/10

Pleasant

27 Dec 2025

Pablo Emilio Meneses

The room was not fully ready when we arrived (it was set for two and we were three). Three of the shampoo/body gel/ cream dispensers were not working properly. Hotel staff is generally friendly, but most have limited English which often makes communication challenging. Transportation within the hotel (a must given the very steep roads) was not always readily available. Although check in time is at 3:00pm, hotel did not allow for one hour (1:00pm instead of 12:00m) late check out.

Leisure Family

10/10

Exceptional

27 Dec 2025

Jeremia

We loved it! Our friends told us about it and we decided to spend our Christmas vacation here. We were thoroughly impressed!

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

ivan

Yes breakfast was amazing

Leisure Partner

8/10

Excellent

27 Nov 2025

saba

Pool was under renovation !

Leisure Partner

8/10

Excellent

25 Nov 2025

Cynthia

Staff was very friendly and helpful. The rooms were very nice. It was a nice and quiet plz e to stay.

Leisure Family

10/10

Exceptional

22 Nov 2025

John Edward

Great time and staff

10/10

Exceptional

21 Nov 2025

Derek

Awesome service

Partner

10/10

Exceptional

19 Nov 2025

Ninos

Clean rooms, very friendly staff, beautiful views

10/10

Exceptional

19 Nov 2025

Anna

Recommend

10/10

Exceptional

14 Nov 2025

Sarina

Amazing stay, staff was very friendly and food was amazing.

Friends_and_family Friends

10/10

Exceptional

10 Nov 2025

Georgeta

Everything was amazing

Leisure Partner

8/10

Excellent

10 Nov 2025

Laura

Lovely staff. We visited shortly after wet season. Some of the path ways were a little mossy. Could benefit from a pressure wash.

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Cristina Beatriz

The hotel was beautiful and service was amazing. The staff was also very helpful.

10/10

Exceptional

28 Oct 2025

James

My third stay at this resort and it just gets better each time.

Leisure Self

10/10

Exceptional

25 Oct 2025

James

Nicest resort in Phuket in my opinion.

Leisure Self

10/10

Exceptional

23 Oct 2025

Josie

The room was nicw and spacious.
Breakfast was great, the staff arw very helpful.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Mui Yeo

I love that the beach is just next to the hotel and it is rather quiet. The water and the beach is amazingly clean.

Leisure Self

10/10

Exceptional

21 Oct 2025

James

Love this resort! I have extended my stay in Phuket just so I can spend more time here.I also upgraded to a suite villa with a pool facing the ocean. Best resort I’ve ever been to in my life.

Leisure Self

10/10

Exceptional

19 Oct 2025

Ida

Very relaxing and very comfortable
Staff was excellent

Friends_and_family Friends

10/10

Exceptional

17 Oct 2025

James

If I could give 10 stars I would!!

Leisure Self

8/10

Excellent

11 Oct 2025

Joseph

Ok stay but not to my expectation

Good resort sitting on a hill. Wonderful views of the ocean. Very impressive breakfast buffet. Some local food options around the hotel.

However, the hotel did not feel like a true 5 star hotel. The friendliness of the staff were just the surface. I felt they did not really go out of their way to make my stay comfortable. For example, we left from 8 am till 11am for breakfast, and the room was not refreshed. Then we came back around 1pm, the room was still not refreshed. We had to call to get room cleaned. No turn down service, which was a surprise for us since we have stayed at all other hotels and almost all provided turn down service. The hotel provides buggies but every time we passed by one, the driver would never offer a ride to us. We even waved one down but the reponse was that it was going down not going up. At other hotels I felt the staff were more sincere and eager to assist us.

The hotel also was under major renovation around the main pool and lobby area which had resulted the breakfast to be held at another location. It was very chaotic with kids everywhere. The renovation also caused noise around the main pool.

The hotel needs to take more care of the details in the room. For example, our doors to the bathroom couldn’t be closed properly. There were bare nails on top of the bathtub. Details but not difficult to spot them.

The beach is also messy with trash. It’s not the hotels responsibility but I have stayed at other location with cleaner beaches.

Partner

8/10

Excellent

10 Oct 2025

Kuyumi

The hotel pick up service is wonderful. highly recommend to reserve the hotel pick up .
The reception staff is wonderfully helpful and the hospitality is great . My only issue was if you stay in the rooms lower ground , sewage smell will bathroom every morning in the bathroom.

10/10

Exceptional

30 Sep 2025

Xin

good

Leisure Self

10/10

Exceptional

27 Sep 2025

Emilie-Michelle

The view over nai thong beach is incredible. The hotel is absolutely gorgeous, has to be one of the nicer hotels (of many) that i’ve been to around the world. The Thai restaurant was delicious! Staff was extremely welcoming and really ensured we enjoyed our stay

10/10

Exceptional

16 Sep 2025

Hans

Really nice hotel with awesome service.
Little bit damp in the room but everything else was top notch.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Kelvin Kai Xuan

Chill

10/10

Exceptional

07 Sep 2025

Chester

Carts to the room was key to getting around property

Leisure Family

6/10

Pleasant

14 Aug 2025

Niki

Disappointed

Food was ok, yet pricey, not local. Bed was good and comfortable. I didn’t want room service, it happened anyway, and things i had placed in a tidy stack on my suitcase in the closet, were gone. I told front desk.at check out the next morning, but they didn’t do or say anything.

Friends_and_family Friends

10/10

Exceptional

08 Aug 2025

Mark

We very much enjoyed our stay at Pullman Naithon Beach. It is in a beautiful setting and overall you feel you are in accommodation of top quality. The staff are friendly and always eager to make your stay a great one. Unfortunately the main restaurant used for breakfast was under renovation so breakfast was in the banquet room instead. I don’t remember reading this when I booked. I believe if a
Main facility of a resort is closed you should be informed. The main pool is in need of renovation with hundreds if not thousands of tiles lifting. Doesn’t look good and possibly an injury risk. These two latter points aside it is a great resort and we would return again for a longer stay.

Leisure Partner

8/10

Excellent

07 Aug 2025

Dorothy

You can walk down to nai thorn beach for more food options outside of the hotel. Its a pretty large hotel with shuttle to get around but facilities are in gfeat need of upgrading. Renovation of the restairant was underway, and the pool tiles were popping out in all places. Staff all spoke great english and were helpful. The hotel app is really slow to load but is the main source of communications for guests to book services/buggy etc.

Leisure Partner

8/10

Excellent

01 Aug 2025

donna

The service was excellent, and our room was not too bad. What I didn't like was the carpet in the dining area where breakfast was served. The carpet was very old and dirty, and I didn't want to eat inside. For a five-star hotel, the carpet needs to go. While we dined there one morning, a staff member was sweeping the carpet near the baked goods. That was disgusting.

Leisure Family

10/10

Exceptional

30 Jul 2025

Victoria

Best stay in Phuket

This was surprisingly so much fun! The property is well maintained,the service is top notch, they went above and beyond to make our stay very special. The food is so delicious and the environment is so clean.
Highly recommend this property for your stay.

Partner

10/10

Exceptional

28 Jul 2025

eddie

Excellent staff, we had some issues with our room , staff really went above and beyond service standards to help us . Thank you again

Partner

10/10

Exceptional

28 Jul 2025

Herve

Great

10/10

Exceptional

09 Jul 2025

Mariela

Great facility. Friendly Staff.

Leisure Family

10/10

Exceptional

01 Jul 2025

Laura

Great family property

Leisure Family

10/10

Exceptional

30 Jun 2025

Grace Eve

My stay was excellent , all the staff very welcoming, friendly and very accommodating. The hotel its self is beautiful would recommend to everyone

Leisure Self

8/10

Excellent

28 Jun 2025

Kanokwan

Good serve, friendly staff, clean area and beautiful.

Family_with_children

10/10

Exceptional

28 Jun 2025

Salena

We had the best time at Pullman Phuket resort for many reasons, the staff, food options, walkable distance to beach and local food options. The transportation within the property as well as into Old Phuket Town or any attraction was super easy and convenient. Would highly recommend and if we can bring our whole family back we will!

Thank you for an incredible vacation!

Leisure Partner

10/10

Exceptional

21 Jun 2025

JOSHUA JUNJIE

A wonderful getaway, every staff we encountered provided service with a smile. We get great access to the beach and views of the Andaman Sea. The room was huge and well appointed, and the bathtub was great to soak in at the end of the long day. The only wrinkle was the shower water tends to leak out to the vanity area but that's a minor inconvenience. Oh and we had a visit from the resident toad and moth in our room which isnt unexpected consiering the property's proximity to nature.

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

Luis

Nice property need to improve on night even for the guess

Leisure Partner

10/10

Exceptional

16 Jun 2025

Jennifer

Wonderful stay, beautiful views and amazing staff. Would recommend to anyone!!!

Leisure Family

10/10

Exceptional

15 Jun 2025

Neil

It's a shame that you can only give a hotel five stars. The Pullman Phuket should have seven stars. It's amazing!

Leisure Self

10/10

Exceptional

14 Jun 2025

Say Yong

Comfortable

10/10

Exceptional

08 Jun 2025

Aviv

Great food including excellent gluten free choices for meals (pizza, bread, cakes). Great service and beautiful property. Recommend!

10/10

Exceptional

07 Jun 2025

Brian

Great location on the beach and not far from the airport (20 minutes). Main dining restaurant under renovation but have alternate breakfast and lunch location. Hotel staff seem busy at times.

Friends_and_family Family

10/10

Exceptional

06 May 2025

Stefan

Only issue is that we didn’t stay longer. Wow. Awesome spot, awesome staff. Solid drinks & happy hour!

Leisure Partner

10/10

Exceptional

30 Apr 2025

Gerald

Amazing hotel ! They go above and beyond

Leisure Partner

10/10

Exceptional

28 Apr 2025

Nina

We’ve stayed at 6 different hotels this trip and this was by far the best! The service was amazing! All the staff were so friendly, happy and helpful! The food was excellent! Breakfast again the best! The room was clean, spacious and modern! We didn’t have the best view (a car park) but that didn’t bother us. The beach below is gorgeous but there is a stream running into by the hotel that looks mucky…..
The hotel is full of steps and hills but there are cool little cars to take you to your room. Also, a ride to the beach available if you don’t fancy the steps. The only thing I’d say is that the pool (which was gorgeous) needs tidying up a bit. Lots of loose tiles. Also, the steps in the pool aren’t obvious. We would definitely visit again!

Leisure Family

8/10

Excellent

23 Apr 2025

Fabienne

Nice room had some issues with broken water pipe
that cause brown water to flow in bathtub. For some reason the airconditioning at night caused the floor to get wet and all our hanging clothes to get moist. The tv although not often used had a constant in and out of reception, could be due to location.
Tile inside beautiful looking pool with gorgeous view was broken off in a lot of places that caused sharp edges while walking in the pool so tred lightly. The staff was friendly, but not many spoke English which caused confusion, even with Siri translation. All in all, we did enjoy our stay, but for the price we paid I would have expected less hiccups. This is Thailand and I’m not trying to judge this with western eyes, compared to other stays during our vacation, we must have just hit the wrong room. It was rather crowded at breakfast but the breakfast was very good!! Not sure if I’d book it again

Leisure Partner

10/10

Exceptional

16 Apr 2025

Reginald

The property was stunning. Amazing views and the staff was so incredibly friendly. They helped booked us some great excursions as well as taxis . When I come back to Phuket I will be staying here again.

10/10

Exceptional

14 Apr 2025

Sierrah

Beautiful rooms, quiet rooms far enough apart and from main areas to give a nature feel, good food, and walkable to small town for convenience shopping, street food, and vendors

Leisure Self

8/10

Excellent

11 Mar 2025

Niara

Pullman Phuket Arcadia Naithon is a beautiful hotel with stunning rooms and pools. I especially enjoyed the food at their Italian restaurant. The hotel is located in a quieter area of Phuket, offering more of a wellness vibe rather than a party atmosphere. If you're looking for nightlife, this may not be the best location, as it's about a 30-minute to 1-hour drive to Old Town Phuket, Bangla Road, and the beach clubs.

That said, the location has its perks. The beach is right there, along with local restaurants, street vendors, and massage parlors. There's also an elephant sanctuary a short drive away, which is a nice experience.

Leisure Family

10/10

Exceptional

16 Feb 2025

Sophia

Amazing hotel!! Second time here .. can’t wait to come back again!!
Everything is exceptional .. decor, attention to detail and amazing dinner at one of my favourite Italian restaurant!! Classy and elegant but don’t charge for sunscreen guys that’s a big let down .. just have some communal pumps there where people can help themselves if they don’t want to go all the way back to their villa ..

Friends_and_family Family

10/10

Exceptional

29 Jan 2025

alejandra

Great hotel

Leisure Partner

10/10

Exceptional

25 Jan 2025

Joseph

Beautiful property and landscaping with beautiful views. Very walkable to the town and public beach. We loved the adult pool area. Would definitely stay here again!

Leisure Friends

10/10

Exceptional

22 Jan 2025

Anar

One of the best breakfast buffets with fresh veggie/fruit juice. Beach is accessible via stairs from the hotel but no beach lounge chairs or cabanas offered.

10/10

Exceptional

06 Jan 2025

Marc

Beautiful secluded resort away from the crowds nestled on a magnificent cliff overlooking the ocean. Highly recommend.

Leisure Partner

10/10

Exceptional

31 Dec 2024

Denise

Phenomenal buffet breakfast, immaculate property, spectacular views, incredible staff

8/10

Excellent

27 Dec 2024

ken

New hotel but staff service at lobby could be improved

10/10

Exceptional

26 Dec 2024

Colleen

Everything was great during our stay. The food at Vero was excellent. The staff were on top of everything and so helpful. We really enjoyed it and will return!

Leisure Family

10/10

Exceptional

25 Dec 2024

Nancy

At first I was a little bit hesitant about booking at this hotel because of the remote location but that hesitation was unwarranted. The hotel grounds are so beautiful, the pristine beach is so close, the food is so delicious, and the staff is so friendly that there is really no need to venture out. However, if you are an adventurer like me, you can easily and inexpensively \"Grab\" a ride to the area attractions by using an app to prepay for rides. The hotel is located close to the airport and an inexpensive taxi ride. Or you can do like we did and arrange to be picked up by the hotel

Leisure

10/10

Exceptional

13 Dec 2024

Jayan

Friendly staff. Nice quiet and private.

Leisure Family

6/10

Pleasant

07 Nov 2024

Irina

The property looks good but the beach is disgusting because of the all the trash. The water at the property has a very strong Clorex smell when you shower and in the sinks.

Leisure Friends

10/10

Exceptional

13 Oct 2024

Klaudia

Nothing to complain

Leisure Partner

8/10

Excellent

20 Sep 2024

J C

Lovely Hotel! We thoroughly enjoyed our stay there.
Perfect for a short weekend getaway as very close to the airport, however once at the hotel you feel like you are a million miles from anywhere.
Pools, views, rooms great!
Only downside is very slow service in the bar

Partner

10/10

Exceptional

05 Aug 2024

Lee

Fantastic resort and great staff

10/10

Exceptional

05 Aug 2024

Barbara

A lovely facility with very helpful staff. A great place to relax by the adults-only pool or take the steps down to the beach with golden sand and warm sea water.

Leisure Partner

10/10

Exceptional

28 Jul 2024

Mark

The ideal luxury breakaway in a beautiful part of Phuket . Although a very high quality resort complex , it still felt easy going and relaxed . Couldn't fault it .

And the location is 5 mins drive from the Elephant Care Sanctuary - if you have time is a real special place to spend a few hours .

Leisure Family

10/10

Exceptional

30 Jun 2024

Amy

def 5 star hotel !

loved the hotel, fantastic views and great service.
loved the adult pool and the main pool
and the happy hour!

Friends_and_family Family

8/10

Excellent

29 Jun 2024

Andrew

Hillside pleasure

Beautiful place operated beautiful people. Lovely mixture of Thai gentleness and nature

Room was perfect, bed was delicious

If I had any request it would be to change to electric bikes for the staff instead of mopeds

8/10

Excellent

25 Jun 2024

Andrew

Hillside pleasure

10/10

Exceptional

15 Jun 2024

Kelly

First time here was very pleased with everything, very clean everyone was very nice and helpful would definitely stay here again.

Leisure Partner

10/10

Exceptional

13 Jun 2024

Siah Song Travis

Very nice resort but location is a little far out. Ocean view deluxe grand rooms are mostly blocked by trees though.

Leisure Partner

10/10

Exceptional

09 Jun 2024

Hoang

Excellent hotel and great services. Love the infinity pool.

Leisure Self

10/10

Exceptional

06 Jun 2024

Best

10/10

Exceptional

25 May 2024

Jared

This is a great resort. The staff arr amazing and the food is wonderful. Just a great place to relax and unwind from the rest of the world.

Leisure Partner

10/10

Exceptional

22 May 2024

Jos

Perfect stay at a quiet corner of Phuket

Excellent stay at the border of Naithon beach (NW Phuket). We went in May 2024, so low season, between the hot and the rainy season (with a bit of both). The beach itself is so-so (yellow sand, no shades, no seats or umbrellas, some washed-up plastics (like everywhere), some dead jellyfish. But it is quiet (max 40 people on the beach), with nice waves. The short of it is that we did not spend much time on the beach, but all the more in the hotel. And the hotel was fantastic. Huge room (grand ocean view), extensive and delicious breakfast, good food in the restaurants, friendly and helpful staff etc etc. It is a bit expensive, but you get the quality in return.
A few practical things:
- the hotel is largely built as separate \"houses\" with several rooms on a hill. This means you need to walk up and down. There are also free and frequent \"buggies\" to take you between your room and elsewhere in the property.
- The pictures show rooms with open view over the sea. That may be the case in some rooms, but where we were, there was a large tree in front of the window. We could still see the beach and the sea, but not in frontal view. But the tree was so beautiful we did not mind.
- The room even had nespresso (with free capsules)
- Beautiful swimming pool, which was extremely clean.
In short: if you book here, you will not regret!

Partner

10/10

Exceptional

06 May 2024

Melinda

Lovely stay, amazing breakfast brunch!!

Leisure Partner

10/10

Exceptional

05 May 2024

kurt

Property was tiered towards ocean views. The staff was excellent and it's the first time I've seen the property director so involved with daily routines. The breakfast and meals are excellent. We will stay at Pullman another time.

Leisure Partner

10/10

Exceptional

30 Apr 2024

Verified traveler

Quiet, modern and luxurious oasis

Modern, clean and comfortable room. Good quality and variety of breakfast. Large and beautiful grounds. Quiet and nice beach access.

Self

10/10

Exceptional

04 Apr 2024

Miki

The staffs were all friendly and the facility was clean and nice!

Leisure Family_with_children

10/10

Exceptional

02 Apr 2024

Sarah

Fantastic pool overlooking Naithon beach. Immaculate rooms, great service.

Leisure Partner

10/10

Exceptional

23 Mar 2024

rick

Oitstanding staff!

Leisure Partner

10/10

Exceptional

17 Mar 2024

David

The Pullman was a pleasure. The environment is elegant, graceful, beautiful and delightful.

Leisure Partner

10/10

Exceptional

08 Mar 2024

George

Easy access.

Leisure Friends

10/10

Exceptional

01 Mar 2024

Megan

I wish I could give a 6-star review because this resort was the most beautiful place I’ve ever seen! The view of the ocean and the pools is so relaxing and peaceful— just what we wanted for our vacation. I like that this is in a quieter area of Phuket and not in the busy touristy areas like Patong beach.

Leisure Family

10/10

Exceptional

10 Feb 2024

Robert

Everything was amazing. Service, food, drinks, pool, room…. Everything.

Leisure Partner

10/10

Exceptional

04 Feb 2024

Sarah

Loved the rooms - especially with the ocean view, the pool, restaurants and proximity to the beach. I’d definitely stay stay again.