Name: Fortune Select Exotica, Navi Mumbai - Member Itc H
Address: Plot 16, Sector 19 - D, Navi Mumbai, 400705, IN

2/10

Poor

05 Jul 2026

Aashish

My stay at this hotel was extremely disappointing. It was my wedding night, a once-in-a-lifetime occasion, and unfortunately, the experience was far from what I expected from such a reputed hotel brand.
My guests had come to decorate our room as a surprise, but instead of being supportive, the lobby staff repeatedly called them downstairs, making the process unnecessarily difficult. They even had a small child with them, yet there was no understanding or cooperation from the staff.
The lack of empathy and hospitality on such an important day completely overshadowed our experience. I expected much better service, professionalism, and guest handling from a hotel of this stature.
I am deeply dissatisfied with the way we were treated right from the beginning of our stay. This experience has left a very negative impression, and I sincerely hope the management takes this feedback seriously so that no other couple has to go through a similar experience on their special day.

Partner

10/10

Exceptional

12 Nov 2025

Indranil

Very good

6/10

Pleasant

29 Sep 2025

Lalit

Front desk staff are not cooperative.

Business

10/10

Exceptional

30 Aug 2025

JEETENDRA

Good stay

Family

8/10

Excellent

26 Aug 2025

Manoj

Amazing

Business

10/10

Exceptional

26 Aug 2025

Raghav

Its good and decent

Business_and_leisure

4/10

Poor

18 Aug 2025

SANDEEPSINGH

We were checked in to a room which was already occupied by another couple. it was most embarassing

10/10

Exceptional

20 Mar 2025

Neha

Conveniently located. Loved the breakfast.

8/10

Excellent

27 Feb 2025

Narayanan

steep ramp approach for cars
rooms are dated

Leisure Family

8/10

Excellent

16 Nov 2024

vidisha

Good experience

Room service was little slow but overall good

4/10

Poor

13 Nov 2024

Gagan

The staff were plain incompetent and couldn’t arrange a replacement key. The bathroom towels were ntvreplaced.

Business

10/10

Exceptional

01 Sep 2024

sukhdev

Every thing is good. I am very satisfied. Excellent staff.

Business Family

8/10

Excellent

08 Feb 2024

Murali

Nice hotel. Convenient location. Front office staff manned by freshers and trainees. They seem overwhelmed and not adequately trained. Room service and cleaning personnel are efficient. Hotel is next to busy road and a wedding banquet hall in addition to construction site. Rooms need better sound proofing. Overall it’s ok.

Business Self

8/10

Excellent

30 Oct 2023

Bhoopesh

Nice

10/10

Exceptional

15 Oct 2022

Norma

Staff overall is great . They do anything to make you feel at home . Hotel rooms need a little updating but over all good . Very clean. Happy customer.

Leisure Partner

10/10

Exceptional

15 Apr 2022

Inderdeep

The staff is good and responsive. Rooms are comfortable. The isle of non smoking floors though has a lot of smell of smoking. Location of the hotel is very good.

Business

4/10

Poor

06 Jan 2022

PANKAJ

THERE WAS NO SUFFICIENT STAFF AT THE HOTEL AND THE ROOM SERVICE IS AVAILABALE ONLY UPTO 10:00PM. ROOMS WERE NOT SO BIGGER COMPARED TO THE PRICE AND NAME OF THE HOTEL.
OVERALL IT WAS A WORST EXPERIENCE STAYING IN SUCH HOEL .
INSTEAD I WOULD HAVE BOOKED THE PARK HOTEL RATHER THEN FORTUNE GROUP

Business Partner

2/10

Poor

10 Jan 2021

Verified traveler

The Air conditioners never work there so it’s very suffocating in the room, complained multiple times but no result.

Leisure Partner

10/10

Exceptional

01 Feb 2020

Anupama

Pleasant stay

Stayed for one night on a business trip. Very well appointed and clean and comfortable room, good location if you are at work at Navi Mumbai.

Breakfast was great, and staff very helpful. I would definitely recommend.

Business

10/10

Exceptional

23 Jan 2020

Verified traveler

Excellent Service

Amazing service from all the staff. They ensured that the room was comfortable and they were courteous throughout the stay.

Business

10/10

Exceptional

08 Jan 2020

Matthias

Good and fast check-in. Friendly employees. Clean Rooms. Good safety.

Partner

8/10

Excellent

13 Dec 2019

Verified traveler

Nice Hotel and Nice service

Good hotel...
Need to improve in cleanliness. Very good hospitality.
Overall good hotel.

Business

8/10

Excellent

30 Nov 2019

Verified traveler

value for money in navi mumbai. absolutely very friendly staff

Business Self

4/10

Poor

13 Nov 2019

Verified traveler

Service below par. Everywhere in the hotel. Staff poorly trained and de-motivated. Only exceptions were security and front desk

Business

8/10

Excellent

25 Jul 2019

Verified traveler

Was good. Food, especially the buffet could be improved. The area around swimming pool is not so clean and would need a facelift.

Business Self

8/10

Excellent

14 Jun 2019

MK

Nice property and well maintained. Located in good location.

Business Self

8/10

Excellent

14 Mar 2019

Mukesh

Good hotel in Navi Mumbai

Frequent traveler to Navi Mumbai and one of the good hotel in the area. Rooms are decent, breakfast is okay and can include more options.
Excellent staff.

8/10

Excellent

01 Mar 2019

Navin

Close to all our family members in Navi Mumbai.
Only issue was we smelt smoke in the hallways

Friends_and_family Family

10/10

Exceptional

22 Dec 2018

RG

The staff was amazing. Everyone was so helpful and welcoming. The accommodations were pleasant. We really enjoyed our stay.

Friends_and_family Family

2/10

Poor

12 Dec 2018

Asif

Poor Staff Behaviour

The manager at reception tried to overcharge me on two occasions. They denied that payment was already made through hotels.com, and tried to harass us to make the same payment twice. Also behaviour was poor and unprofessional.

Partner

6/10

Pleasant

02 Dec 2018

Verified traveler

Alcohol bills should be converted into Food. The cheout billing was really slow. The manuvering for entry of vehicle was difficult with very steep and narrow road up to the main portico

10/10

Exceptional

27 Aug 2018

Loretta

Location was useful to my needs. Staff is professional and attentive. Hotel is clean and comfortable.

8/10

Excellent

20 Aug 2018

Tanya

Staff was great! Food was good! Beds were hard. Location was good.

Family

4/10

Poor

23 May 2018

Harshal

Worst hotel to Stay...

It was not a nice stay at all.. Room AC was not working so I requested to send technician and they arrange but still problem could not resolve. Reception ask me to change my room next day and I allow them but even after changing room problem was the same. Entire 2 nights stay was not worth of leaving in this hotel. Will never prefer to stay in this hotel again.

8/10

Excellent

26 Apr 2018

Deepak

pleasant stay, good for business travel

The stay resulted in a pleasant experience overall as the hotel ticked off ok on most of the major points of comfort, cleanliness and general efficiency. It is conveniently located in Navi Mumbai area with good dining options both in the hotel and also nearby. being a business trip, the location was important for me as I had my meetings in Navi Mumbai area only and so the commuting time was considerably lower than if I had stayed in Mumbai. it is also good for those having work in Thane area. the hotel is under the management of ITC group of hotels, so the usual standard of service that one expects from a hotel in this segment was met. the hotel also has a gym which is well equipped and helps one to work out in a pleasant environment. the multi cuisine restaurant at the first floor has a good buffet spread for dinner that works well for a satisfying meal after a full days work.
the rooms are clean with comfortable beds and the usual amenities are provided in room. there is also a tea / coffee maker and bottled water available in the room on complimentary basis. there is also a minibar, but it could be equipped better with more options.

4/10

Poor

04 Apr 2018

Verified traveler

Disappointing club rooms as i paid more and they're no better than standard rooms.
Bar almost didn't exist
Drinks menu had different ptices for same item.
Old priced menu issued to my colleague and mine had higher prices with updated menu.
Club room didnt have minibar whilsy standard rooms did.
Paints flaking in my club room
Etc

6/10

Pleasant

29 Mar 2018

Verified traveler

Condition of the hotel has clearly deteriorated from when I last stayed here about 5-6 years back. Strong smell of cigarettes in the corridors (people smoking in the stairs, door to fire stairs does not close, does not even have door latches!), musty smell from carpets, air-conditioning not cooling (room never went below 22.5C despite thermostat being set lower), general signs of deterioration etc.

That said, it is still one of the nicer hotels in the area. Staff is very polite and helpful.

But value for money is certainly not there. You can live in some stunning five star hotels in the airport area for pretty much the same as you are paying for this hotel.

I stayed here to be close to family in the area. Would certainly not stay here otherwise.

Family

10/10

Exceptional

12 Mar 2018

praful

nice hotel in vashi new mumbai

good hotel nice food helping staff car park facilty good security hotel and rooms clean over roll staff are good helping good at resption

6/10

Pleasant

27 May 2017

Lionel

Not a very pleasant experience.

Very tight turn for our taxi within the premises. Car was sliding back, this is potentially very dangerous. Front office staff need more training in customer service. We asked for taxi fare to airport and they never got back to us. We arranged taxi ourselves. We asked for extra hand towel, which was not provided. A table on which we ate was cleaned so badly, we could see the stains on returning.
Breakfast was very good and room was nice. However would not recommend this place based on customer service. Staff was courteous.

8/10

Excellent

09 Apr 2017

caroline

Noisy below planes path

Planes flying above the hotel from early in the morning till very late

10/10

Exceptional

30 Nov 2016

Suresh Pathak

Centrally located in Vashi.

Very centrally located in Navi Mumbai, we needed a hotel in Vashi, this was just right for our needs. Very comfortable, wide selection of menu at the breakfast, friendly and courteous staff.

10/10

Exceptional

14 Oct 2016

Brijesh

Over all good stay.

10/10

Exceptional

28 Sep 2016

Salman

Very Nice and Decent Hotel. Worth the Price.

Perfect Service. Never Said No for Anything. Not so Quick in response but they get the job done. And i disagree with negative Reviews given here.

6/10

Pleasant

03 Sep 2016

Mohammad

first timebin this hotel, eith lettle suffering

receptionists need to be more profisdiona..I was asked to provode a business card as a partbof checking in..!!....
they were not familiar with the procedure of checkingbin... I wasrequested by receptionist to be at the same time for any room services oorders..!!
WiFi was bad most of the time onside the room.My booking was included the beakfas, receptionist told me i have to pay for breakfast, after long discussion the founout they are wrong.

6/10

Pleasant

23 Jul 2016

Verified traveler

Good Hotel with poor managing

The Hotel located in good location with good parking facilities. House keeping staffs are not trained to the standard of the group. They charged us more than the published rate for Airport Pickup and they also charged Tax on it?

6/10

Pleasant

27 Mar 2016

Achyut Kumar

My Room view out side is very bad

8/10

Excellent

17 Oct 2015

NGM8

Great value

I stayed in the hotel on a business trip. Even though the hotel is a little out of the way - I easily booked car service. The breakfast was fairly decent and room service was prompt as well. Because of the competitive prices I booked the suite which was a great value - lots of room nice shower. The service is always very good at this hotel and the staff is friendly. I have stayed at this hotel on two separate occasions.

4/10

Poor

26 Apr 2015

sai

Poor service

Didn't get the experience as I expected and as they charged...

Family

8/10

Excellent

01 Dec 2014

ARUN KUMAR

Good Budget Gotel

Stayed for two nights and experience was good. Staff is very polite and prompt. Breakfast variety well selected.

8/10

Excellent

04 Mar 2014

Sidnet

Quiet property with a great location

Very good property, but its low occupancy almost screams and tells you the situation, given a mall next door that has shut down. But if that can be ignored, very nice quiet property, much better for a leisurely weekend perhaps than business! Food is just about ok, could be better! The room though lacks good ventilation. May be the AC ducts need servicing. Dont be surprised if you feel out of breath sometimes.