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City Express by Marriott Silao Aeropuerto

Guanajuato · Mexico

Libramiento Norte No. 900 Fracc. El FresnoView location

8.0/10Excellent920 Reviews
Cleanliness8.4/108.4
Service8.2/108.2
Comfort8.0/108.0
Condition8.2/108.2
Location8.0/108.0
Neighborhood7.4/107.4
Quality8.0/108.0
Value4.0/104.0
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About City Express by Marriott Silao Aeropuerto

Located in the heart of Silao, City Express by Marriott Silao Aeropuerto is a convenient 5-minute drive from Victoria Garden and the Church of Santiago Apostol. This hotel offers 121 air-conditioned guestrooms with complimentary Wi-Fi and cable TV.

Guests can enjoy a complimentary full breakfast, make use of the fitness center and ballroom, or take advantage of the hotel's restaurant and room service (limited hours). Additional amenities include a business center, express check-out, complimentary wired internet, and a complimentary airport shuttle (available on request).

Nearby attractions include the Alley of the Kiss (24. 6 km) and the Poliforum León Convention and Exhibition Center (29. 3 km).

Read more about this hotelShow less

A stay at City Express by Marriott Silao Aeropuerto places you in the heart of Silao, within a 5-minute drive of Silao Main Square and Parque Bicentenario Guanajuato. This hotel is 6.3 mi (10.1 km) from Guanajuato Bicentennial Park and 9.6 mi (15.5 km) from Monument to Christ the King.

Make yourself at home in one of the 121 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include phones, as well as desks and irons/ironing boards.

Featured amenities include complimentary wired internet access, a business center, and express check-out. A shuttle from the hotel to the airport is complimentary (available 24 hours).

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Non-smoking
Business facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • A car is not required for transportation to and from this property.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a smoke detector
  • Minimal age
    18
  • Spoken Language

    English

    Spanish

Nearby attractions

Parque Bicentenario Guanajuato 1.9 km / 1.2 mi
Las Colinas Industrial Park 2.5 km / 1.5 mi
Gonzalez Obregon Market 2.5 km / 1.6 mi
Church of Loreto 2.6 km / 1.6 mi
Silao Main Square 2.7 km / 1.7 mi
Victoria Garden 2.7 km / 1.7 mi
Church of Santiago Apostol 2.7 km / 1.7 mi
Fipasi Industrial Park 9.9 km / 6.1 mi
Guanajuato Bicentennial Park 10.1 km / 6.3 mi
Puerto Interior 12.9 km / 8 mi
Monument to Christ the King 15.5 km / 9.6 mi
Cerro del Cubilete 15.5 km / 9.6 mi
Bocamina SanCayetano 16.1 km / 10 mi
Leon Autodrome 18.7 km / 11.6 mi
Plaza Alaïa Guanajuato 19.8 km / 12.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2008
  • Total number of rooms: 121
  • Number of floors (main building): 4
  • Single rooms: 69
  • Double rooms: 47
  • Accessible rooms: 5
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
Show 24 more facilities & services
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wired InternetExtra charge
  • Wi-fiExtra charge
  • Airport Shuttle
  • Room serviceExtra charge
  • Laundry service
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Gym
  • Luggage room
  • Restaurant
  • Conference room
  • Meeting room
  • Business centre
  • Breakfast
  • Continental breakfast
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 28 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Individually adjustable air conditioning
    • Housekeeping
    • Cable TV
    • Desk
    • Individually adjustable heating
    • Ironing set
    • Radio
    • TV
    Show all 11 amenities
    • Direct dial telephone
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    City Express by Marriott Silao Aeropuerto

    DOUBLE QUEEN SIZE BED

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Room amenities

    • Individually adjustable air conditioning
    • Housekeeping
    • Cable TV
    • Desk
    • Individually adjustable heating
    • Ironing set
    • Radio
    • TV
    • Direct dial telephone
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room QUEEN SIZE BEDRoom • QUEEN SIZE BEDROO.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    City Express by Marriott Silao Aeropuerto

    Room QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    City Express by Marriott Silao Aeropuerto

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 Bedroom • 28 m²SUI.QN
    SUITE QUEEN SIZE BEDPhoto unavailable6 photos

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathroom
    • Housekeeping
    • Cable TV
    • Desk
    • TV
    • Direct dial telephone
    • Individually adjustable air conditioning
    • Ironing set
    Show all 11 amenities
    • Radio
    • Shower
    • Individually adjustable heating

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    City Express by Marriott Silao Aeropuerto

    SUITE QUEEN SIZE BED

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Room amenities

    • Bathroom
    • Housekeeping
    • Cable TV
    • Desk
    • TV
    • Direct dial telephone
    • Individually adjustable air conditioning
    • Ironing set
    • Radio
    • Shower
    • Individually adjustable heating

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    City Express by Marriott Silao Aeropuerto

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 28 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable6 photos

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Cable TV
    • Desk
    • Direct dial telephone
    • Shower
    • Bathroom
    • Housekeeping
    • Individually adjustable heating
    • Individually adjustable air conditioning
    Show all 11 amenities
    • Ironing set
    • Radio
    • TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    City Express by Marriott Silao Aeropuerto

    DOUBLE TWO DOUBLE BEDS

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Cable TV
    • Desk
    • Direct dial telephone
    • Shower
    • Bathroom
    • Housekeeping
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Ironing set
    • Radio
    • TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM QUEEN BEDDOUBLE • GUEST ROOM QUEEN BEDDBL.GR-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    City Express by Marriott Silao Aeropuerto

    DOUBLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    City Express by Marriott Silao Aeropuerto

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about City Express by Marriott Silao Aeropuerto

8.0
Excellent
920 Reviews
Cleanliness
8.4 /10
Service
8.2 /10
Comfort
8.0 /10
Condition
8.2 /10
Location
8.0 /10
Neighborhood
7.4 /10
Quality
8.0 /10
Value
4.0 /10
Amenities
8.2 /10
100 reviews shown
8/10
Excellent
20 Jul 2026
Joana
Clean room
Self
10/10
Exceptional
12 Jul 2026
Julanne
Pleasant place to stay with a good airport shuttle…
Partner
10/10
Exceptional
30 Apr 2026
Julio
Always a nice place
10/10
Exceptional
06 Apr 2026
Patricia
Room was very clean
6/10
Pleasant
14 Feb 2026
Jane
Clean and relatively quiet. Close to the airport and has a shuttle service.
Minimal tea selection in the 24 hr tea/coffee bar and no cream or sugar.
I requested a wake up call but did not receive one and when I let the woman at the front desk know I hadn’t received the wake up call, she didn’t seem to care.
Leisure Self
2/10
Poor
01 Feb 2026
Brenda
Tuve problemas con mi reservación
6/10
Pleasant
26 Jan 2026
Greg
Room had a funny smell. No window you could open. Breakfast was not great
8/10
Excellent
17 Jan 2026
Karen
The room was close to the highway, so a bit noisy.
Self
2/10
Poor
26 Dec 2025
Carlos Daccarett
The 24 hour shuttle was only available from the hotel to the airport no pick up was offered. There was no hot water in the room. Breakfast was not served either
Business_and_leisure Self
2/10
Poor
18 Dec 2025
James
Unfortunate that Marriott placed their brand on this hotel.
Leisure Partner
10/10
Exceptional
14 Dec 2025
Sergio
Great place to stay
Business_and_leisure Family_with_children
10/10
Exceptional
11 Dec 2025
Jesus Ismael
Friendly service healthy and fresh food thanks see you soon
Business_and_leisure Self
10/10
Exceptional
09 Dec 2025
JUAN JOSE
Room was great, breakfast and staff were outstanding
10/10
Exceptional
22 Oct 2025
Jimena
Instalaciones en buenas condiciones, buena atención al cliente y pues espacio limpios
Business_and_leisure Partner
10/10
Exceptional
07 Oct 2025
Jorge
Showers had mold, sink drain slow, limited amenities. Hotel lot sits in an unsavory location. No view, keep your blinds closed!

Great for an overnight stay only, timely shuttle service to airport, breakfast was great. Staff was good.
Business_and_leisure Self
6/10
Pleasant
06 Oct 2025
David
Food
Business_and_leisure Self
8/10
Excellent
12 Sep 2025
MARIA Asuncion
Oportunidades en la limpieza, ruidos de el tren y contaminación y Desayuno excelente pero no mucha variedad el resto del el Día
Business Self
10/10
Exceptional
09 Sep 2025
Carolyn
Perfect for my early departure from BJX. Not much around for food, I brought some with me. Room was clean and comfortable and I got a ride to the airport the next morning!
2/10
Poor
06 Sep 2025
Ma. Gilda Rebeca
The room was dirty, full of dust and hairs, tolited in bad shape. we requested a chair that they never provided but they said they will. When we told the receptionist and she was very polite
Leisure Family
2/10
Poor
04 Sep 2025
Nallely
The property advertises a complimentary shuttle from the airport, but when I called for a pickup, I was informed that they do not offer this service. This is false advertising.
10/10
Exceptional
27 Aug 2025
JUAN JOSE
location was key for my stay. I love the airport shuttle, so convenient for travelers. I highly recommend this hotel.
10/10
Exceptional
16 Jul 2025
Elizabeth
Very friendly staff, cleanliness
Leisure Family
6/10
Pleasant
25 Jun 2025
EMILI
They had to give me a different room because the first room was not 100% clean then it says it has laundry and it didn’t :/
Leisure Family_with_children
4/10
Poor
19 Jun 2025
Joana
Employees so loud at night, no cable only 6 channels worked no remote control for the tv, iron was missing in the room. Room smelled a lot like humidity
Leisure Partner
10/10
Exceptional
07 Jun 2025
Julanne

All around good place..

The staff is lovely ... breakfast was good and the shuttle was great..
Partner
10/10
Exceptional
05 May 2025
Jose
I really like it
6/10
Pleasant
04 May 2025
Patricia
I did not like the bed, it felt like a rock
Partner
10/10
Exceptional
03 May 2025
Luis

The staff was great. They kind and welcoming.

It was very clean and the breakfast was delicious. We had a good stay
Partner
2/10
Poor
01 May 2025
Verified traveler
Worst experience ever
Leisure Self
10/10
Exceptional
26 Apr 2025
Anna
If was pleasant. Too short
Friends_and_family Family
10/10
Exceptional
20 Apr 2025
Veronica

G

Perfect place to stay for the night if you’re taking a flight from El bajio !
Front desk was very helpful as well as room service and the airport shuttle . I recommend this place 8 out of 10
Partner
6/10
Pleasant
11 Apr 2025
Ai
Breakfast was not served at all! No restaurant. Differences from the hotel description!!
Friends_and_family Family
2/10
Poor
30 Mar 2025
Karina

Feel like sleeping? Dont stay here!

We booked three rooms. You will not sleep at this hotel. The walls are paper thin; you can hear the traffic and breakfast preparation all night long. We were all in different floors and heard things nonstop all night long.
Friends_and_family Family
6/10
Pleasant
30 Mar 2025
Leticia
Lose to the airport
Leisure
6/10
Pleasant
20 Mar 2025
Beatriz
It was good for one night
6/10
Pleasant
14 Feb 2025
Hugo Flores
Bad location, I called the front desk about 10 times from the airport and nobody answered the phone and when arrived at the hotel , I had to wait from someone to come to give me a room.
Leisure Self
8/10
Excellent
01 Feb 2025
Suzanne
Staff were very kind and helpful. Hotel and room were very clean which is most important. Breakfast was good value with lots of choices.
10/10
Exceptional
20 Jan 2025
Marcela
Customer Service
6/10
Pleasant
29 Dec 2024
Abdayab
Limited services near around it
10/10
Exceptional
15 Dec 2024
Ofelia
Nice and close to the airport
Leisure Family
2/10
Poor
27 Nov 2024
RAFAEL
Bad experience no ac, no phone, limited service, had to leave to another hotel
Business_and_leisure
6/10
Pleasant
16 Nov 2024
Elizabeth

Not as advertised

The free breakfast they advertise does not exist and has not for a while. Getting there as late as I did, there was not option for food (Uber eats never has any drivers) and the hotel has nothing available. It was mostly clean and comfortable but I chose this location because they advertised free breakfast and they did not have it.
Business
8/10
Excellent
08 Oct 2024
juan
Profesional staff, AC needs PMs, I would stay again
4/10
Poor
31 Jul 2024
MARIA
Rooms were not ready when I arrived even though we arrived later than expected check in time. Definitely understaffed. Rooms were not clean and ready to move-in ready.
Leisure Family
6/10
Pleasant
26 Jul 2024
Emmanuel
Cons: the room is very noisy, you can hear the personnel or other guests out loud. The gym is tiny, only 2 or 3 machines. Pros: facilities in general are clean, wifi works fine and the room is comfortable enough.
8/10
Excellent
17 Jun 2024
Zuni Emmanuel Córdova
.
Leisure Self
2/10
Poor
07 Jun 2024
Jose Manuel

No recomendable.

Sin agua en la noche. Sin respuesta de recepción. Sin plancha en la habitación.
Business
2/10
Poor
06 Jun 2024
Belinda
This was possibly the worst stay ever. Not enough staff to support in all general areas. At night, the people are not at the front desk. They say there is shuttle to the airport but that was not true and because of that, I missed my flight. Only good thing was the food and the lady serving the food. I honestly believe my stay should be refunded for how many faulty things I experienced at this hotel.
Leisure Self
8/10
Excellent
07 May 2024
Maria
Proximity to Silao airport. Coffee available 24/7.
Leisure Partner
2/10
Poor
07 Apr 2024
onecimo
What happen that one of the staff members got into our room at 4:30am looking for a place to crash this is one of the worst things I've ever happened to us seen since I stay in I a hotels over my life. I won't recommend it.
10/10
Exceptional
28 Mar 2024
Kazuhiko
Staff is good.
Leisure Self
6/10
Pleasant
15 Mar 2024
ELIZABETH
The staff was amazing but on Sunday there was only 1 employee running between City Express and City Express Suites. There was no food prepared on Sunday. It was difficult to get transportation and no food delivery. This should be in the description. There was no one to drive the shuttles. The hotel had to pay an Uber to get to the airport.

There was no phone available in the room.
Business_and_leisure Family
2/10
Poor
29 Feb 2024
Adolfo
Cockroach on my room. No water
Self
6/10
Pleasant
29 Feb 2024
Simon
Noisy.
10/10
Exceptional
07 Feb 2024
Yasminda
excellent service breakfast was delicious súper confortable rooms
5 stars 👍
6/10
Pleasant
03 Feb 2024
silvia
Yes I would stay here again very reasonable
Leisure Partner
8/10
Excellent
05 Jan 2024
Martha
Es mi primera vez que me hospedo en un hotel en Silao, pero me encantó
Leisure Family
2/10
Poor
03 Oct 2023
Jimmy
I reserved this hotel because it advertised shuttle service to airport but when I got there I was told that they were not offering this service. AC unit was not working in the room and I was told someone would come to check it out. After waiting for over 20 minutes nobody showed up so I had to go down to ask about it again. I was transferred to another room, only to find out that the refrigerator was not working on that one. There was a lot of noise from other rooms and had to complain to staff in person and by phone. Staff was not helpful and basically told me to put up with all of it.
Leisure Family
8/10
Excellent
10 Sep 2023
Gabriela
Great customer service, friendly and very helpful, Angelica provided great service
Business_and_leisure Family
4/10
Poor
19 Jul 2023
Cesar
No tienen servicio de transporte al aeropuerto
Friends_and_family Family
6/10
Pleasant
05 Jul 2023
MARIA
Three hotel was perfect for catching an early flight and the price was fair. The reason for the bad review is that there was basically nothing in the room that you would just expect to be available. There was no remote for the TV (had to call twice for it), no towels in the restroom, there was an ironing board but no iron (called for it and never got it). Also, the description said there was room service but it’s really just you having to look up some service and asking for delivery from the restaurants in the area. The water pressure on the sink was crazy, if you open it just regular it will splash all over you because it comes out with so much pressure. But on the other hand the water pressure in the shower is great. The airport is 5 minutes away.
Leisure Family
10/10
Exceptional
18 Apr 2023
Karla
Excelente servicio. Muy amable personal.
Leisure Family
8/10
Excellent
19 Jan 2023
Gary
It was easy access to the airport
Leisure Partner
10/10
Exceptional
15 Jan 2023
Ofelia
Excellent customer service
Leisure Family
10/10
Exceptional
15 Jul 2022
Chávez Cesar
Good staf
Leisure Self
10/10
Exceptional
17 Jan 2022
moises
Muy limpio
Leisure Family
10/10
Exceptional
02 Dec 2021
Marco
Clean, services, food,
Leisure Partner
4/10
Poor
23 Nov 2021
Jessica
The hotel was super clean and very close to the airport. The reason why I wasn’t happy at my stay is because I booked through Expedia 2 weeks prior to my visit. When I arrived, the staff couldn’t find my reservation even when I had my confirmation email. They said they couldn’t find me and the only way I was able to stay was by paying for the night 3 times more than what I paid through Expedia. Since I was super tired and it was kinda late, I decided to pay but I feel like they were just taking advantage of the situation to get money from me. I am currently trying to fix this issue with Expedia, hoping I can get my money back.
Leisure Partner
8/10
Excellent
12 Aug 2021
Verified traveler
No complaints, good every thing in place, nice people
Leisure Family
10/10
Exceptional
05 Jul 2021
Verified traveler
It is very clean and breakfast was very good excellent location for bjx airport
Business Self
6/10
Pleasant
11 Apr 2021
Verified traveler
Not happy with no shuttle service. No shuttle service after it said it had.
Friends_and_family Family_with_children
8/10
Excellent
28 Mar 2021
Verified traveler
La habitación es muy buena comoda me gusto mucho buena ubicación
10/10
Exceptional
30 Mar 2020
Verified traveler
I like city express for being close to airport and friendly staff
Friends_and_family Family
8/10
Excellent
05 Mar 2020
Verified traveler

Lack of information disclosed

The room was clean and very close to airport. The only disappointment for me was that, hotel is under some construction/remodeling and that was never mentioned to. The reception/check in area was in the hallway not my liking at all.
Friends_and_family Family
2/10
Poor
04 Mar 2020
Matias
I will never return to City Express Silao Aeropuerto hotel is very bad
Friends_and_family Family
2/10
Poor
14 Feb 2020
Verified traveler
They advertise free airport shuttle. Nope! Check the details. Under remodeling, and walls are very thin. Staff was friendly, but had to change room 3 times because the ac didn’t work in first two rooms
Business Self
2/10
Poor
12 Feb 2020
Verified traveler
Supposed to have an airport shuttle until 10pm but it apparently wasn’t available even though it was 9:30pm and the shuttle was parked by the hotel.
Hot room and the AC was not working!!
If your room is by the elevator, then good luck to sleep because the noise will drive your crazy all night.
Leisure Partner
6/10
Pleasant
02 Jan 2020
Francisco
Hotel was being remodelled, first room we got the Wi-Fi didn't work and AC controller was not setup. Staff moved us to another room and the now the AC didn't work. We just stayed there. All the hotel was being remodelled.
Friends_and_family Family
8/10
Excellent
31 Jul 2019
Alejo

Value

Great service! First room a bit noisy and smelly. Just a quick call down to front desk and I was reassigned. New room was very comfortable. Decent pressure in shower. Breakfast was decent.
8/10
Excellent
23 Jul 2019
Verified traveler
I have no complains about the property. But every time I had to check with the front desk for different reasons, eg. my room key was not working or I just couldn't connect with wi-fi (they gave me the passwords wrong and kept changing it) they gave me the impression like they were bothered by our requests. Their responses were on a way that they made us feel like they just didn't have the desire to help people. The hotel is great, very clean, comfortable and quiet.
Friends_and_family Family
10/10
Exceptional
13 Jul 2019
Verified traveler
property was clean and I felt safe there, no problem at all
Leisure Family
8/10
Excellent
19 May 2019
Verified traveler
Very close to the airport, clean rooms and firm mattress.
It doesn’ Have a pool
Leisure Family_with_children
10/10
Exceptional
27 Mar 2019
Victor
Great place to stay, great service and great location
6/10
Pleasant
24 Mar 2019
Verified traveler
It was close to the airport which was great since we were getting into Guanajuato late. The room was small and had two small hand towels . I didn’t like wiping myself down with two tiny hand towels .
Leisure Partner
2/10
Poor
05 Jan 2019
Verified traveler
Freezing outside and when in to the room, the AC don’t work just in cool, not heater
4/10
Poor
28 Dec 2018
Verified traveler
Nice property. Clean, tidy, and close to the airport (150 Pesos) but terrible wifi and No Hot Water.
Leisure
6/10
Pleasant
15 Dec 2018
Verified traveler
Nice parking lot and private entrance and nice lights everywhere
Leisure Family
10/10
Exceptional
19 Nov 2018
Verified traveler
Clean, close and efficient if you need to stay at the airport.
8/10
Excellent
11 Oct 2018
Verified traveler
airport shuttle, 10 minutes away with breakfast and comfortable rooms
8/10
Excellent
11 Oct 2018
Verified traveler
Easy access to airport, comfortable stay with breakfast
10/10
Exceptional
06 Oct 2018
LOURDES
Is was as expected
Family
6/10
Pleasant
09 Sep 2018
Ersanti
The air in the room is not cool enough, i could not sleep comfortably.
10/10
Exceptional
20 May 2018
Coy

Good Hotel

The is locaded about 10 minutes away from aeroport. It's clean, freandly staff and it invludes parking.
10/10
Exceptional
09 Apr 2018
Aaron

Excellent

Excellent hotel all around, especially for the affordable price. Friendly staff, new and clean facilities, wi-fi, breakfast, and shuttle van.
6/10
Pleasant
08 Sep 2017
Salvador

10 minutes driving to the airport

Hotel is ok, kind of noisy since is next to the highway.
10/10
Exceptional
05 Sep 2017
Marko GTO Mexico we Go

Comfy Cowboy

Very pleased with my 3rd of the 4 times annually . This being the best yet with noticeably much improved friendliness with all the staff all shifts.
6/10
Pleasant
24 Aug 2017
Dr. B

Nice hotel near the airport.

Good hotel for an overnight layover while waiting for a connecting flight
6/10
Pleasant
09 Aug 2017
Ismael

Needs better cleaning

Its located near the airport but cleanliness could be improved. My room smelled like sewage, I am not a picky person, but this was a pretty bad smell. Asked for another room, and was just sent a spray for the smell.
Partner
6/10
Pleasant
26 Jul 2017
Alvaro

Go elsewhere.

Too many negatives.
Family
4/10
Poor
26 Jun 2017
Luis

Horrible customer service

No greeting at check in. When we were done checking in, I asked if breakfast was included. She mentioned yes but had no idea what was for breakfast \"because she works swing shift and not morning shift\". At check out there was NO thanks or anything at all. Really bad service.

Location & surroundings

City Express by Marriott Silao Aeropuerto
Libramiento Norte No. 900 Fracc. El Fresno, Silao, Mexico

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City Express by Marriott Silao Aeropuerto

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