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Gran Plaza Hotel & Convention Center

Guanajuato · Mexico

Carr. GuanajuatoView location

8.0/10Excellent1,000 Reviews
Cleanliness8.4/108.4
Service8.4/108.4
Comfort8.2/108.2
Condition7.8/107.8
Location8.4/108.4
Neighborhood8.2/108.2
Amenities7.6/107.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Gran Plaza Hotel & Convention Center

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7 AM to noon for a fee.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite. Make yourself at home in one of the 108 guestrooms.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary bottled water, as well as phones with free local calls. Distances are displayed to the nearest 0.

Read more about this hotelShow less

1 mile and kilometer. Plaza Alaïa Guanajuato - 1. 6 km / 1 mi- Casa Museum Gene Byron - 2 km / 1. 2 mi- Casa de Arte Olga Costa- José Chávez Morado - 3. 8 km / 2. 4 mi- San Gabriel de Barrera Ex-Hacienda Museum - 3.

9 km / 2. 4 mi- Guanajuato Convention Center - 4. 5 km / 2. 8 mi- Museum House of Tia Aura - 5. 7 km / 3. 5 mi- Pipila Monument - 5. 8 km / 3. 6 mi- Casa de las Leyendas Museum - 6 km / 3.

7 mi- Mummies Museum - 6. 1 km / 3. 8 mi- Public Granary - 6. 2 km / 3. 8 mi- Reforma Garden - 6. 2 km / 3. 8 mi- Alley of the Kiss - 6. 2 km / 3. 9 mi- Hidalgo Market - 6.

3 km / 3. 9 mi- Plaza de San Fernando - 6. 3 km / 3. 9 mi- Guanajuato Funicular - 6. 3 km / 3. 9 mi. The preferred airport for Gran Plaza Hotel & Convention Center is Bajío Intl. Airport (BJX) - 23. 7 km / 14.

With a stay at Gran Plaza Hotel & Convention Center, you'll be centrally located in Guanajuato, within a 10-minute drive of Alley of the Kiss and Casa Museum Gene Byron.

This hotel is 1.2 mi (2 km) from Plaza Alaïa Guanajuato and 2.8 mi (4.4 km) from San Gabriel de Barrera Ex-Hacienda Museum. Make yourself at home in one of the 108 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and complimentary bottled water, as well as phones with free local calls. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms.

Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • No pets and no service animals are allowed at this property.
    • A car is not required for transportation to and from this property.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately MXN 550 for adults and MXN 380 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Plaza Alaïa Guanajuato 1.6 km / 1 mi
Casa Museum Gene Byron 2 km / 1.2 mi
San Gabriel de Barrera Ex-Hacienda Museum 3.9 km / 2.4 mi
Guanajuato Convention Center 4.5 km / 2.8 mi
Museum House of Tia Aura 5.2 km / 3.3 mi
Casa de las Leyendas Museum 5.5 km / 3.4 mi
Guanajuato Funicular 5.8 km / 3.6 mi
Pipila Monument 5.8 km / 3.6 mi
Mummies Museum 6.1 km / 3.8 mi
Public Granary 6.2 km / 3.8 mi
Reforma Garden 6.2 km / 3.8 mi
Alley of the Kiss 6.2 km / 3.9 mi
Hidalgo Market 6.3 km / 3.9 mi
Plaza de San Fernando 6.3 km / 3.9 mi
Alhondiga de Granaditas Museum 6.7 km / 4.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2012
  • Total number of rooms: 108
  • Number of floors (main building): 4
  • Annexe (s): 1
  • Number of floors (annexe): 4
  • Single rooms: 12
  • Double rooms: 87
  • Junior suites: 8
  • Suites: 1
  • hotel
  • American Express
  • MasterCard
Show 47 more facilities & services
  • Visa
  • Visa Electrón
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Room serviceExtra charge
  • Laundry service
  • Medical serviceExtra charge
  • Babysitting serviceExtra charge
  • Bellboy service
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Terrace
  • Sun terrace
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Highchairs
  • Banquet hall
  • Conference room
  • Meeting room
  • Business centre
  • Outdoor freshwater pool: 1
  • Children’s swimming area
  • Sun loungers
  • Parasols
  • Children playground
  • TV lounge
  • Game room
  • Hairdressing salon
  • Beauty salonExtra charge
  • Breakfast
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
  • Snacks
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Gran Plaza Hotel & Convention Center

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GARDEN VIEWQUADRUPLE • GARDEN VIEWQUA.GV

    Photos are not available for this room type.

    Gran Plaza Hotel & Convention Center

    QUADRUPLE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIORQUADRUPLE • SUPERIOR • 1 Bedroom • 13 m²QUA.SU
    QUADRUPLE SUPERIORPhoto unavailable3 photos

    Gran Plaza Hotel & Convention Center

    QUADRUPLE SUPERIOR

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    13 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.SU

    Room amenities

    • Bathtub
    • Bathroom
    • Wi-fi
    • Wheelchair-accessible
    • TV
    • Direct dial telephone
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Gran Plaza Hotel & Convention Center

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR TWO DOUBLE BEDSDOUBLE • SUPERIOR TWO DOUBLE BEDSDBL.2D-SU

    Photos are not available for this room type.

    Gran Plaza Hotel & Convention Center

    DOUBLE SUPERIOR TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CLASSIC DOUBLE BEDQUADRUPLE • CLASSIC DOUBLE BEDQUA.AS-DB

    Photos are not available for this room type.

    Gran Plaza Hotel & Convention Center

    QUADRUPLE CLASSIC DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.AS-DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIOR POOL VIEWQUADRUPLE • SUPERIOR POOL VIEWQUA.SU-VP

    Photos are not available for this room type.

    Gran Plaza Hotel & Convention Center

    QUADRUPLE SUPERIOR POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.SU-VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Gran Plaza Hotel & Convention Center

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Gran Plaza Hotel & Convention Center

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSICTWIN • CLASSICTWN.AS

    Photos are not available for this room type.

    Gran Plaza Hotel & Convention Center

    TWIN CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSICDBL.AS

    Photos are not available for this room type.

    Gran Plaza Hotel & Convention Center

    DOUBLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Gran Plaza Hotel & Convention Center

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Gran Plaza Hotel & Convention Center

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Gran Plaza Hotel & Convention Center

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CLASSICQUADRUPLE • CLASSIC • 1 Bedroom • 13 m²QUA.AS
    QUADRUPLE CLASSICPhoto unavailable3 photos

    Gran Plaza Hotel & Convention Center

    QUADRUPLE CLASSIC

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    13 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.AS

    Room amenities

    • Wi-fi
    • Wheelchair-accessible
    • TV
    • Direct dial telephone
    • Bathtub
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Gran Plaza Hotel & Convention Center

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room GARDEN VIEWRoom • GARDEN VIEWROO.GV

    Photos are not available for this room type.

    Gran Plaza Hotel & Convention Center

    Room GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Gran Plaza Hotel & Convention Center

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Gran Plaza Hotel & Convention Center

8.0
Excellent
1,000 Reviews
Cleanliness
8.4 /10
Service
8.4 /10
Comfort
8.2 /10
Condition
7.8 /10
Location
8.4 /10
Neighborhood
8.2 /10
Amenities
7.6 /10
100 reviews shown
8/10
Excellent
22 Jun 2026
Juan
Camas cómodas, instalaciones limpias pero ya se ven antiguas.
La alberca DE MIEDO por lo helada que está.
10/10
Exceptional
09 May 2026
jaime javier
Due to my days activity i wasn't able to dine or enjoy the bar.
Friends_and_family Family
8/10
Excellent
03 Oct 2025
Charles
Yes
Business
10/10
Exceptional
20 Sep 2025
Nathan
I got good value for the price that I paid. The room was nice, if dated, and everything worked as it should. All my needs were met. The only downside was limited electrical outlets in the room, but that wasn't enough for me to seriously reduce the rating.
Business_and_leisure Self
10/10
Exceptional
07 Feb 2025
Marina
Beautiful clean property
Leisure Friends
6/10
Pleasant
07 Feb 2025
Verified traveler
Cuartos e instalaciones viejas…
Leisure Family
10/10
Exceptional
08 May 2024
Alexandra
VERY easy access to the tollway to the airport. Limited parking, tho
Leisure Self
10/10
Exceptional
21 Mar 2024
Jose
Súper recomendable, muy limpio todo y los empleados muy amables
Friends_and_family Family
6/10
Pleasant
08 Dec 2023
Delia
This hotel don’t have any coffee maker and refrigerator, else the mattress was very hard no comfortable
Leisure Family
6/10
Pleasant
13 Nov 2023
Maria
Able to do early check in, also room service to be 24 hours as there is no restaurants near by
Leisure Family
10/10
Exceptional
19 Jul 2023
Gloria
all
excellent
4/10
Poor
09 Feb 2023
Frederick
I have nothing good to say about the property. There were few guests there that I could see. No business center available, Needed computer access, none. Maybe it is stripped down because of pandemic. Hotel was the oposite of \"grand\".
Leisure Family
10/10
Exceptional
23 Jul 2022
felix
Excelent service
Leisure Family
4/10
Poor
13 Jul 2022
Beatriz Sayuri Katagiri
Muy descuidado
Business Self
10/10
Exceptional
14 Jun 2022
Diego O
El servicio excelente.
Friends_and_family Family
6/10
Pleasant
05 Apr 2022
Alma
Old towels, bathroom not very clean.
Leisure Partner
4/10
Poor
04 Jan 2022
Paz
Property location was Not pleasant. Also I DONT think it’s RIGHT for the Hotel to charge Extra bill for supposedly extra people when on the reservation I put for 4 adults!! I would NOT reserve there again not would I recommend it.
Leisure Family
8/10
Excellent
04 Jan 2022
Sergio Eduardo
No funciona el wifi
Leisure Family
10/10
Exceptional
25 Sep 2021
Alfredo
Awesome
Business_and_leisure Family
4/10
Poor
08 Aug 2021
Verified traveler
The A/C was not working properly.
Leisure Family
4/10
Poor
03 Jul 2021
Verified traveler
That place has a pool, but pool was dirty.the room was poor, beds very uncomfortable, bathroom was bad. Breakfast very expensive.i wiuldnt recommend. Place is very loud on the weekends. Very loud with music and people.
Leisure Family
10/10
Exceptional
01 Jun 2021
Verified traveler
Beautiful place, very professional employees.
Leisure Family
10/10
Exceptional
16 May 2021
CAROLINA
☺️
Friends_and_family Family
10/10
Exceptional
28 Jan 2021
JuanFranco
Big property. Has a swimming Pool. Entrance to hotel was kind of tricky from the direction that we were coming from. It was our first time in that side of the city.
Friends_and_family Partner
6/10
Pleasant
30 Dec 2020
Juan
The hotel is a three star. The pool was not clean but there was not a lot of people so that is why it may be the case. Do not pay extra for the breakfast it is not worth it. Just eggs or chilaquiles. It is about ten minutes from the city.
Leisure Family
8/10
Excellent
04 Aug 2020
Sayra
Todo muy limpio, las instalaciones excelentes.
El unico gran problema es que nos dijeron varias veces antes de reservar que tenían agua caliente en la alberca y al momento de ya instalarnos nos dijeron que no prenderian la caldera asi que el agua estaba helada lo cual nos causó una gran molestia porque preguntamos muchas veces antes de hacer el check in.
Leisure Family
10/10
Exceptional
08 Jun 2020
Ricardo
Excellent Hotel and amazing customer service!!
Friends_and_family Family
2/10
Poor
13 Jan 2020
Verified traveler

Stay away from this hotel

Booked 4 rooms for a fun and relaxing family vacation but found live cockroaches and loud music that didn't allows to sleep. Loud music didn't stop until 3 AM. Dirty and outdated bathrooms and lousy customer service when I brought up these issues to acting hotel manager which turned upside down my family vacation. See pics.
Family
4/10
Poor
02 Jan 2020
Verified traveler
Room was smelly and lack of cleanliness
Towels very stiff, room was not cleaned when we returned la
10/10
Exceptional
28 Dec 2019
Simon

Great

Great place , affordable clean and within tourist destinations
Friends_and_family Family
8/10
Excellent
03 Dec 2019
Verified traveler
Hotel was clean and staffs were great. The stay was good.
Friends_and_family Family
8/10
Excellent
24 Nov 2019
Verified traveler
Good choice when I go for work. Clean and comfortable bed.
Business Self
10/10
Exceptional
15 Aug 2019
Verified traveler
Everything was perfect except the air conditioning system that never worked properly
Leisure Family_with_children
8/10
Excellent
09 Aug 2019
Verified traveler
Nice hotel, clean room, and the pool, workout room and common areas were well kept.
Business Self
8/10
Excellent
02 Aug 2019
Verified traveler
We enjoy our stay at this hotel very pleasant stuff, the restaurant was amaizing, kids love the pool. over all great time ( does need little be of an update) great
Friends_and_family Family_with_children
8/10
Excellent
01 Aug 2019
Verified traveler
The day we arrived our room was missing toilet paper, hand soap and the A/C remote. But after calling the front desk, the maids brought stuff promptly.
Friends_and_family Family_with_children
4/10
Poor
23 Jul 2019
Rodoljub

Bad service

We booked a family stay for a night for 14 people in 5 rooms. During booking I chose the option that stated that the breakfast was included for all 14 guests. But, when it came time for breakfast next day, the staff disagreed, and we had to pay extra to access the full breakfast and on top of that, we had to pay full price for the kids, even though they were included in the booking (10 adults and 4 kids). Very disappointing. I contacted hotels.com, and they did nothing about it other then asking me to wait for response from the property owners. Never heard back from anyone.
The property itself is quite nice and in nice location, too bad the service was not as nice...
Family
8/10
Excellent
09 Jul 2019
Verified traveler
Excelente servicio! Recepcion, camarista, estacionamiento super atentos. Nuestra fue muy agradable y confortable a excepcion del restaurante; muy mal servicio y muy desagradable la comida. Ademas, la señora de caja en el restaurant tiene muy mala actitud. Los platillos no los trajeron de uno en uno con unos 15 minutos entre uno y el otro. Pesimo, pesimo servicio y calidad de comida en el area del restaurante. Pero fuera de eso, nuestra estancia en el hotel fue excelente. Recomendado!!!
Leisure Family_with_children
10/10
Exceptional
01 Jul 2019
Clarissa
Excellent service, friendly staff and comfortable rooms.
Family
8/10
Excellent
29 Jun 2019
Verified traveler
Front desk and bellmen were courteous. The dining staff however have abysmal customer service. Do not bother eating there.
Leisure Family
8/10
Excellent
18 Jun 2019
Verified traveler
Very nice hotel!
Family
10/10
Exceptional
27 May 2019
jessica
We had a very pleasant stay at the hotel. Very clean. Will be coming back.
Friends_and_family Family_with_children
8/10
Excellent
26 May 2019
Verified traveler
Wofi not very good. Kitchen food good but slow. Everything else was good.
Leisure Family
10/10
Exceptional
06 May 2019
Verified traveler
Spacious rooms. Excellent service. Great location. Nice pool and area.
Leisure Self
10/10
Exceptional
05 May 2019
Pris
Nice rooms, very comfy and clean with beautiful bird sounds restaurant view to nice peaceful pool.
Fair Expedia price for this hotel
Friends_and_family Family
10/10
Exceptional
29 Mar 2019
Izzy
Over all a good place to stay. People are nice and helpful. Will definitely stay here again
Family
10/10
Exceptional
19 Mar 2019
Verified traveler
its a location near from downtown, for the kind of city is really good
Leisure Family_with_children
10/10
Exceptional
18 Mar 2019
Verified traveler
Excellent Restaurant and swimming pool area. Facility was very clean, lobby very up to date.
Leisure Friends
8/10
Excellent
23 Feb 2019
Allison

Inexpensive option minutes (by car) from Centro

Pretty good place. A relatively cheap alternative to staying in historic town and only 5-10 minutes away by car. A few big name restaurants within easy walking distance. Lovely pool that nobody used in the two days we were there. Magnificent foyer with super high ceilings.
Partner
10/10
Exceptional
17 Feb 2019
Verified traveler
Beautiful location very clean and great service wonderful staff a the pool was clean and nice
Friends_and_family Family
2/10
Poor
23 Jan 2019
Verified traveler
I was not able to stay here becayse there was no gadoline in the entire state if Gyanajuato so I coukd not get there. Still the hotel was too cheap to cancel my reservation and they charged me anyway. Stay away from this hotel.
Leisure Friends
2/10
Poor
14 Jan 2019
Verified traveler
I have stayed at thus hotel in the past. I keep my horses at a stable in Juventino Rosas about 45 minutes away. I was booked into this hotel for two nights this trip but when we arrived in Juventino by ETN bus with 5 suitcases I found that my Grand Cherokee with a V8 engine and an 80 litre gas tank was empty. All gas stations were out of gasoline due to a well documented gasoline crisis in the states of Mexico, Hidalgo, Queretaro, Guanajuato, Colima and Jalisco. We had no way to get to the hotel. Even taxis have no gasoline for long trips. Even under these circumstances the hotel refused to cancel the two nights. They charged us anyway. Both Expedia and the Grand Plaza have lost a good customer. Do these organizations not understand that they have lots of competition?
10/10
Exceptional
07 Jan 2019
Jose

Excellent Hotel!!!

Excellent hotel and amazing service!! Will recommend to anyone visiting Guanajuato. Is in the outskirts of Guanajuato but is really easy to get to downtown area from the hotel!
Family
8/10
Excellent
18 Nov 2018
XP
In general our stay was great. Check in was easy and service was attentive. There was however only two towels in the room when there were 4 of us. Not one hand or face towel. We had to request an iron and an ice bucket. Room was big and clean and shower was great.
Leisure Family_with_children
10/10
Exceptional
17 Nov 2018
Katherina
The rooms were a little bit outdated. But other than that, it was a great stay. The staff were super friendly and everything was great.
Business Self
10/10
Exceptional
22 Oct 2018
Ana
A very nice and comfortable hotel, staff very helpful, very convenient!!!
8/10
Excellent
10 Oct 2018
Gaby
It could be nice to have breakfast included and the rooms r ok but think they need a little update.
8/10
Excellent
06 Oct 2018
Verified traveler

Good and comfortable place

The hotel was very clean and comfortable. Rooms are good size, it’s is close by to downtown Guanajuato just a short taxi or Uber ride. Overall great place to stay.
Friends
8/10
Excellent
28 Aug 2018
Rosa

Gran plaza stay

Really liked the hotel, the location. Bellboy in the mornings was very nice attentive and helpful. Receptionist aren’t very friendly and the morning girl even had a bad attitude when we called asking for the password info. They do need more personal to help with luggage and cars there is only one person and lots of other guess where living the hotel at the sameness time.. maintenance and cleaning people were very nice. Over all other then the blah receptionists I recommend this hotel. I forgot to mention Great warm pool too
Family
10/10
Exceptional
10 Aug 2018
Hector G

Excellent service

It was an excellent stay. The best thing: The restaurant service.
10/10
Exceptional
27 Jul 2018
Armando
Need some body to splain all the facilitys and services that you have to offer , to make customer more confident
4/10
Poor
29 Jun 2018
Verified traveler

Should focus more on the cleanliness..

Bath in terrible conditions, people laughing and screaming in the middle of the night at the halls, although the good attention from the staff, I would not recommend this place...
8/10
Excellent
25 Jun 2018
Ruben

Convenient location in the outskirts of Guanajuato

Nice affordable hotel located at the entrance of Guanajuato City. They have a nice pool, the rooms are updated and comfortable. I chose it for the price and parking availability, and would stay again.
10/10
Exceptional
31 May 2018
Verified traveler

Excellent place to stay with available tours

Excellent tours available to take you around Guanajuato, Cristo Rey’ and San Miguel de Allende. Pool area is beautiful. Close free parking and WiFi.
10/10
Exceptional
28 May 2018
Mary
With ¡¡¡¡ free parking!!! , good hotel a price , and you can find restaurant around of that area.
Family
8/10
Excellent
26 May 2018
Verified traveler
Lobby and pool grounds amazing!!
Rooms could use an update though.
Staff was awesome! They are polite and helpful!
Friends
10/10
Exceptional
27 Mar 2018
mamario
valet park was perfect. shuttle to center and driver very frendly
8/10
Excellent
20 Mar 2018
Rita

Nice hotel very friendly staff

Nice hotel, a little far from the center of the city, but other then that I would definitely recommend it
4/10
Poor
24 Feb 2018
Verified traveler

Horible service

Restaurant staff the worst I've ever seen especialy in a \"conference\" hotel. Totally unprofecional, slow basically lazy.
6/10
Pleasant
11 Feb 2018
Julio Cesar

Maintenance in the Hotel

The Hotel needs maintenance in general, the common areas are pretty dirty, and the facilities need to updated
6/10
Pleasant
05 Jan 2018
Ulises

Humm

They use to make rooms around 7:00 pm. They use to make rooms around 7:00 pm. They use to make rooms around 7:00 pm
10/10
Exceptional
02 Dec 2017
chaira

Great hotel, cheap taxi to city center

Great colonial city, to much to do, great bars great restaurants, friendly people
8/10
Excellent
09 Oct 2017
Sandy

Great for kids

The kids enjoyed the pool with slide a lot, rooms were clean and spacious. Only coffee makers were missing in the room
10/10
Exceptional
30 Sep 2017
Gerardo
Its a nice hotel with a nice pool, we only enjoyed it for a little bit because it was raining on the morning we left since we did other activities downtown.

we didnt try the restaurant, so I cant comment about it

Parking, there were quite a few trucks taking the spaces, I guess for construction workers, but they will park your car in another area

There was a problem with the door’s lock and it wasnt working, so if you go with a run away toddler make sure that he/she cant open it and run away like mine did. But they took care of it right away

Everybody was nice to us
8/10
Excellent
05 Sep 2017
Verified traveler

Nice hotel to stay

Except wifi everything is good about this hotel.
Partner
4/10
Poor
05 Jun 2017
E.

Hotels needs updating.

I will not ever stay here again. Air conditioning did not work. I got switched and the other a/c in the room was making really loud noises at 2am.

Breakfast is not good in the restaurant either.
10/10
Exceptional
01 Jun 2017
Verified traveler

Excellent hotel

Great Food. Awesome staff so friendly. Definitely I would recommend it
Family
8/10
Excellent
25 Apr 2017
phil

nice hotel in guanauarto\n

A nice hotel for the money.The only bad things were they don't carry washcloths so to bring your own.called maintenance up a few times to fix toilet that wouldn't flushThey never resolved the problem there.noticed the water level was to low in the tank so I adjusted the float myself after the third day and it worked well after that.
10/10
Exceptional
14 Feb 2017
Verified traveler

Convenient location

Great location if you plan on going in to the city or visit other cities of Guanajuato
8/10
Excellent
09 Jan 2017
Luis
Our stay was grate comfortable grate location ,employees very helpful
8/10
Excellent
09 Jan 2017
jay

Good hotel. Terrible water

The shower water had extreme temperature changes. From freezing to boiling
6/10
Pleasant
08 Jan 2017
Verified traveler

Not that great

We had a next door neighbor smoking all night we call the staff unfortunately they have to mention our name to stop the people smoking!
Family
4/10
Poor
31 Dec 2016
Verified traveler
the bathrooom was dirty and out of condition, bath tub was cloged and dirty
2/10
Poor
20 Dec 2016
lupe.

Stay away.

Rooms are not sound proof at ALL...1st night was horrible. When I complained they moved me to another room the following 2 nights where good. Night 3 OMG... running all over people in both sides slamming doors girl's walking in heals..screaming horrible. After no sleep I checked out. If you there to party go ahead. But if you want a real relaxing place to get some sleep.. Stay away...
8/10
Excellent
08 Dec 2016
George
This place was a real mixed bag. The place, overall, is gorgeous, especially the gigantic lobby. But the wifi did not work in every room they offered us. And there were some real quirks in the bathroom hardware, a shower valve that was hard to pull, a sink valve that went sideways, when another pulled straight up. We had a great fish dinner in the restaurant and the breakfast was good, as well. You need a cab from the hotel to city center, which is O.K. We had a car, so we wanted secure parking, which was in front of the hotel and the lobby, with what looked like a guard in that area most of the time.
Partner
10/10
Exceptional
30 Nov 2016
George
Security for our car outside the Hotel seemed excellent. It is a beautiful place. I found the restaurant to be affordable with very good food. The weak internet was a negative. Also, the shower handle was very hard to pull and the water was really hot.
Partner
8/10
Excellent
25 Nov 2016
Gus

Nice hotel at a good price

Nice hotel at a good price, it's a little far from the historic downtown, but it's only a 5 minute drive for which the hotel provides a shuttle. There are good priced tours that you can book at the hotel and they handle all the driving around. All in all we had a great time.
Will come back again!
6/10
Pleasant
07 Nov 2016
Cesar H

Convenient for Gymnastics Event closeto La Colmena

Over all the Hotel is Good for a couple of days stary, But checking in and out its very slow. Restaurant Prices are High.
Family
10/10
Exceptional
07 Nov 2016
Leticia D

Beautiful, clean hotel with excllent service

Amazing service, great food, excellent service. Clean, beautiful rooms.
Family
10/10
Exceptional
15 Oct 2016
sara
Perfect I will stay again
Family
4/10
Poor
06 Sep 2016
patty

Unable to connect to the WIFI

Staff was helpful but the conditions of the hotel weren't that clean as I expected.
8/10
Excellent
04 Jul 2016
Verified traveler
Clean & good size rooms, 1st level direct acces to the pool from the balcony/terrace. They are doing renovation work on some of the rooms. Easy access and parking is a plus in a city like Guanajuato. Would stay here again.
Family
4/10
Poor
11 May 2016
Michael

Terrible Service! And Terrible installations

Terrible Service! We would have to walk and find the waiter to come to the pool. I once called for room service for Ice, and they said they were too busy to come to my room and asked me to come down and then hung up on me.
There were construction workers everywhere fixing things.
The rooms were very old except te TV. Like a Motel 6 in some small town in the USA
Nothing to do with the beautiful town of Guanajuato. I will never go neck to this hotel!
6/10
Pleasant
08 Feb 2016
Verified traveler
Many rooms situated near busy streets; we heard a lot of street noise. No safe or security box in our room.
2/10
Poor
16 Jun 2015
Silvia

bad experience

I paid for a honey moon package, that package was supposed to have a champagne, room decoration and flowers and they never gave us the champagne and other services that it supposed to come with the package. I talked with a receptionist and she said I don't know anything about it. she was so rude with us. and about the restaurant the package supposed to include the lunch buffet and when we got there they told us you have to pay for and they made us to wait a long time and the food was horrible.
Partner
8/10
Excellent
14 Jun 2015
Robin

Simply OK for the $. not bad at all. Worth it

It was a two night staying. Not bad at all. If the hotel keep a low rate it's worth it, but if it's over than $65 or $70 not worth it. Some details than cannot be met by the hotel.
If you are going to the city for vacation with family is good remember you normally will spend all day outside. The hotel is good, clean, good service, nice decoration, customer service 90% good; overall rate: 90% good. I do recommend it for couple days.
8/10
Excellent
06 Dec 2014
wiwi

Good

Its no luxury just clean big rooms nice pool, breakfast buffet included is good
8/10
Excellent
02 Aug 2026
Bertha Yadira
Estuvo todo bien es un hotel viejo pero todos muy amables y limpio el hotel la alberca tenía agua caliente
8/10
Excellent
11 Jul 2026
Gerardo
Habitación amplia, cómoda, agradable y todo muy limpio. Solo tuve un detalle, al quedar cerca de los salones de eventos si se tiene ruido en la madrugada y muy temprano mientras preparan los salones, de eso en fuera, todo muy bien.
Self
6/10
Pleasant
11 Jun 2026
JOSE JUAN
El personal atento, pero no había toallas en el cuarto y casi no salía agua de la regadera
Friends_and_family Family

Location & surroundings

Gran Plaza Hotel & Convention Center
Carr. Guanajuato, Guanajuato, Mexico

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Gran Plaza Hotel & Convention Center

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