San Diego Hotel

Mexico , Guanajuato
GUANAJUATO, Jardin de la Union No.1
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100 reviews shown

10/10

Exceptional

23 Jun 2026

Carole

Clean room, easy check-in, friendly staff. Nice room.

Friends_and_family Friends

10/10

Exceptional

22 Jun 2026

Andrew

It would be nice to have coffee in the morning in the lobby. Otherwise I had no problems. The staff was courteous and friendly and helpful.

10/10

Exceptional

22 Jun 2026

Nikiesha

Great hotel and staff, always a positive experience!

Family

10/10

Exceptional

22 Jun 2026

Cynthia

The hotel was very nice and the staff was very friendly. The food was great and the view of the bay was so relaxing.

Partner

8/10

Excellent

22 Jun 2026

Tiffany

The property is gorgeous, beautiful views of the San Diego Harbor and Marina.

Family

6/10

Pleasant

21 Jun 2026

Keith

It was ok, not worth it for the cost though. They didn't have the large urns of water with a fruit flavor unless you walked to the other side of the resort.

10/10

Exceptional

21 Jun 2026

Jourdan

The hotel had great amenities. Everything you needed in one.

Business Family

10/10

Exceptional

21 Jun 2026

Blair

Beautiful Hotel! Great pool, hot tub, outdoor game area, gym, and bikes with one hour free. Great views! Will return if I come back to San Diego.

Family

6/10

Pleasant

17 Jun 2026

Ryan

The AC was not good enough to get below 72 so uncomfortable to sleep, the sheets were scratchy and I had to unmake the whole bed to get to just a top sheet. Price was seriously too high. Terrible value.

8/10

Excellent

17 Jun 2026

Yongge

reasonable.. but needs update

Family_with_children

10/10

Exceptional

16 Jun 2026

Oleksii

It’s a great hotel

Self

10/10

Exceptional

16 Jun 2026

Marcela

Very nice hotel and great staff specially at reception. Will be back!

Family_with_children

10/10

Exceptional

15 Jun 2026

Myrna Julieta

My stay here was amazing, the environment, staff, the cleanliness of the hotel were on point. The buffet, was great little pricey but worth it. I do plan to return in the near future, room are spacious , comfortable beds, pool area neat, and clean my jacuzzi soak was great. Again i had a wonderful time here.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

David

The breakfast buffet was excellent. They have shrimp cocktail and omelette station for morning breakfast buffet. The ocean view was phenomenal. Best thing about it is the hour from 9am-12pm for the buffet.

Friends

8/10

Excellent

13 Jun 2026

Inessa

Overall, we are satisfied. Front desk workers were polite and helpful and I can not understand why in other reviews there were a lot of negative comments. Parking was pricey, 55$ per night. We stayed 2 nights. There was an iron and a desk, as well as a coffee machine with coffee tablets provided, but only for one day. There were also tea packets, but you couldn’t make tea because there wasn’t a teapot.
One thing I can’t understand is why hotels don't include parking and resort service fees, maybe to seem cheaper than other hotels at first glance to attract visitors.

Family_with_children

8/10

Excellent

10 Jun 2026

Elizabeth

Great place! Beautiful location, awesome food, amenities, staff, view, etc. Will definitely stay again.

Family_with_children

6/10

Pleasant

10 Jun 2026

Ronnie

Rooms were OK. Bathroom drain smell bad. very little counter space on bathroom counter.

Partner

10/10

Exceptional

10 Jun 2026

michelle

Super location and beautiful property

10/10

Exceptional

10 Jun 2026

Elizabeth

Helpful staff, Beautiful view

Self

10/10

Exceptional

09 Jun 2026

Malinda

Great location and shuttle service to and from the airport.

Self

10/10

Exceptional

09 Jun 2026

Wayne

We quite enjoyed our stay. The only thing is I would have referred the bay tower, but it seems difficult to book.

Partner

10/10

Exceptional

08 Jun 2026

Brittany

Loved our stay at Sheraton San Diego! We were originally at the Bay tower which we were very disappointed with. That tower seems to be more outdated and definitely not as “pristine” as the Marina Tower. We mentioned how we would prefer to upgrade and were offered a room at the Marina Tower. The Marina tower is beautiful, updated and has tons of stuff to do right downstairs.

Partner

10/10

Exceptional

07 Jun 2026

Veronica Elaine

This is a great hotel for young families. I have a baby and a toddler and there was so much for them to do. They had coloring stations, daily popcorn, a pool, a man making balloon animals, daily smores, on site food places, room service, and so much more. If you are looking for a place that will welcome your family look no further. This place is amazing.

Family_with_children

10/10

Exceptional

07 Jun 2026

Ann Elizabeth

The newly renovated lobby, restaurants, and rooms in the Marina tower were outstanding. Food very good. We had a beautiful view from our very nice room on the 12th floor. The staff was excellent- from shuttle drivers, to front desk, to receptionist in the bar, bartender, pool attendants, etc. We travel often and were so pleased. The pools were beautiful, sparkling water. The location on Harbor Island was beautiful and many excellent restaurants within walking distance. We’ll be coming back! Be sure to ask for a renovated room with a view.

Family

10/10

Exceptional

06 Jun 2026

Paola

The staff was amazing

Family_with_children

8/10

Excellent

04 Jun 2026

Kristina

The stay itself was pleasant. We didn't get to use the amenities that the resort fee covered other than the pool. The view from both sides was nice. We had a view of the airport which was fun for my plane-loving son and me. The room was well-insulated so the airport noise was minimal. Everything seemed well-maintained and the staff members were very nice. Parking is expensive at $55 a day, but at least there were spots available each time.

What I didn't enjoy was being charged more than the closing receipt amount (which included the $105 in fees each day), leaving a voicemail, and having no one respond for several days after which I called again. Seems shady to be charged more without a separate folio showing why. I understand being responsible for more charges but not secretly. Turns out they added a $46 a day charge for my 10 year old being "an adult" even though he was added to the room at booking with that age. Bizarre and not relayed as an accident but ultimately recovered.

Family_with_children

10/10

Exceptional

03 Jun 2026

Iris

I had an amazing trip with hotel , the view from my room was breathtaking taking every day ! Would highly recommend staying here

Friends

2/10

Poor

03 Jun 2026

Shameeka

I would not recommend staying here. The food and beverage credit included turned into an absolute NIGHTMARE trying to get it honored. The manager Sonja was rude and could care less. Hotels.com called them almost a dozen times and no one answered. The phone in the room didn’t work and they banged on our door after 10PM when we billed $69 to the room for which we had a credit attempting to wake me up. After 10PM is outrageous and my roommate was told our access to the room was blocked once we leave. A bit aggressive and they did not apologize. Even after showing proof from hotels.com the manager was unapologetic about the credit.

It’s more so about how issues are handled and she could care less.

Friends_and_family Friends

10/10

Exceptional

03 Jun 2026

Tracy

2nd time staying here , staff is so friendly and welcoming , so much to do on or near the property. I would definitely stay again

Family

10/10

Exceptional

02 Jun 2026

Rachaid

The room was clean and spacious with balcony view of the airport and downtown San Diego.

Self

10/10

Exceptional

02 Jun 2026

Derrick

The property was beautiful and the view of downtown at night was even better. 5 minutes to the airport in the convenient airport shuttle.

Family_with_children

10/10

Exceptional

02 Jun 2026

Crystal

Everything was great! Live music, great fodd

Family

10/10

Exceptional

02 Jun 2026

Marilu Frias

The check in with Ms. Harmony was very helpful and she provided excellent customer service.

Partner

10/10

Exceptional

01 Jun 2026

Heather

Staff is amazing here. Very nice room in the Marina Tower. Note - the two towers are not right next to each other. My sister was in the tower further away which was a bit of a bummer but they do have someone to shuttle you back and forth. It’s a very minor inconvenience.

Family

10/10

Exceptional

01 Jun 2026

Hamza

Have outlets close by the bed please!

Self

10/10

Exceptional

01 Jun 2026

Beverly A

My family and I truly enjoyed our stay.

Family

10/10

Exceptional

31 May 2026

Misael

Overall excellent experience; parking is up there in price but the location and views are amazing!

Partner

10/10

Exceptional

31 May 2026

Yvonne

Nice Marina views, nice restaurants , walkable places, the in house shuttle , breakfast. Was very happy.

Partner

10/10

Exceptional

29 May 2026

LOUIS

The welcoming staff were amazing. We're senior citizens, using canes to walk around. Both upon arrival, departure there were a number of staff that helped us out of the car, unloaded/loaded our luggage.
When we left the property for tours, the same cheerful staff helped us to our Uber cars in both directions.
We were really impressed with the level of personal attention.

Partner

10/10

Exceptional

28 May 2026

Jennifer

This was such a fun experiance and a amazing place to stay. Loved the different restruants and places to get a drink

Friends_and_family Family

10/10

Exceptional

28 May 2026

Kathryn

This was an amazing place to stay. It helped that they had a shuttle to the local restaurant and over to the airport , perfect! The staff was very friendly and helpful and knowledgeable

Partner

10/10

Exceptional

28 May 2026

silvia

Everything was wonderful but the hotel check in staff could have been more friendly and welcoming. I’ve been to holiday inns with better customer service. The check in process itself was fast but the staff made the process feel very unwelcoming which left a bitter feeling.

Partner

10/10

Exceptional

27 May 2026

Tommanisha

Absolutely, great place to stay. I’ll be back for my next trip to San Diego

Partner

10/10

Exceptional

27 May 2026

Jacqueline

Clean room

Friends

10/10

Exceptional

27 May 2026

Patricia

We enjoyed all the activities for the kids! As well for the adults! Great location! FYI. A daily resort service fee is charged daily of$44. Also $55 daily parking.

10/10

Exceptional

27 May 2026

Jocilee

Amenities and convenient location.

Partner

2/10

Poor

27 May 2026

Eunkyung

I specifically paid more for a better room, but when I arrived, I was told that the room was still not cleaned and that I would have to stay in a second-floor room instead. I checked in after 4 PM, so the room should have been ready by then. I was extremely disappointed and frustrated.

I was also told to wait another hour to an hour and a half, but I could not do that because I had to leave again shortly after arriving. This situation was very inconvenient, and I do not think this was acceptable service considering the amount I paid. I would like to request a refund or appropriate compensatio

Friends

10/10

Exceptional

26 May 2026

Raul

Our stay was amazing. We celebrated my wife’s graduation and it was truly unforgettable. Our girls loved the pool and we had the best time. We can’t wait to be back.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Andrew

Nice, modern-looking hotel. This is a really busy location (near airport) and quite hectic. It's overpriced, in my opinion. The resort fees and parking added on were not necessary. The hotel restaurants were nice as well as the pool. They do have tennis/pickleball courts. The harbor view is really beautiful. Some cons were several of the hotel clerks were rude; however, I had two pleasant clerks, Luke and another person. I can see the clerks are overworked and under appreciated (probably due to rude, demanding guests). Kind of a young, party vibe and not much peace and quiet. I was awoken twice by loud music and yelling at 3AM. The room were small but nice. Upon checking in, the clerk was rude and messed up our rooms, didn't explain about parking, and rudely dismissed me. I came back to fix her mistake and Luke was very nice to help. The hotel did comp me $100 for use in the restaurants. If you'd like to visit San Diego, try a hotel further away from the airport, in a quieter area. I'd even recommend going as far as La Jolla (very beautiful!).

Family

10/10

Exceptional

26 May 2026

Sandra

Stay was amazing would book again the future

Partner

10/10

Exceptional

26 May 2026

VERONICA

Room was clean and staff was nice! My only complaint would be that I tried to call they're main line a few times and I didn't get through.

Family_with_children

8/10

Excellent

26 May 2026

Neena

Front desk girl had attitude and I got her at checkout as well. I called for a late check out and I got her again I belt. She told me to come down to the front desk in am and check. I've never had to do that at any hotel. Anyhow called on the am and spoke to a much nicer gentleman and was able to get my late checkout over the phone. Restaurants were ok. They need a fancier option. Rooms and facilities are beautiful. View and location spectacular! Close to Balboa Park and the Zoo.

Family

10/10

Exceptional

26 May 2026

Salvador

Great views, pool was amazing and movie night was perfect

Friends_and_family Family

10/10

Exceptional

25 May 2026

Anthony

This is honestly the nicest hotel ive stayed at. The rooms are modern and the balcony tops it off. Pool was great the service was outstanding

Self

6/10

Pleasant

25 May 2026

Thi

I had a 2 day stay at the bay towers, the amenities were nice but the room was outdated and not the cleanest. The advertisement was definitely for the marina tower. The staff was nice and the views were perfect!

Family

10/10

Exceptional

25 May 2026

Jorge

Excelente hotel buen servicio tienen un personal muy amable Y el hotel muy acojedor

Partner

8/10

Excellent

25 May 2026

Edward

Dinner and breakfast were good. Overall stay a 4** only because I was given a room with 2Queen size bed instead of a King size, waited for a shuttle to be transported to another hotel location which I didn’t expect. Worst part was the shower, water didn't drain—enough said! To future customers, double check your reservation and make sure you’re getting what you paid for.

Self

10/10

Exceptional

25 May 2026

Richard

Property was beyond well maintained. New phones, charging stations everywhere. Only negative. Make sure you’re in middle of marina tower and 6th floor at least.

2/10

Poor

25 May 2026

Roxana

I reserved a room with a balcony, one king bed, and an ocean view, but I was given a first-floor room with two beds and a view of a wall. I asked if they could change it, and they did, but they moved me to another first-floor room with a view of palm trees instead. I still wasn’t happy with it because it wasn’t what I originally booked. On top of that, there was no parking available, so I had to park somewhere else.
The parking area seemed to have reserved spaces that appeared to be prioritized for certain guests, and honestly it made us feel uncomfortable and somewhat overlooked. I have never experienced something like this at any other hotel. When you pay for an ocean-view room with a balcony, you naturally expect to receive what you booked. Overall, the experience was a bit frustrating and disappointing, but unfortunately we didn’t really have another option at that point.

Partner

2/10

Poor

25 May 2026

Mayra

The property had a strange chemical odor throughout the entire hotel that made the stay very uncomfortable, especially with children. The hotel is extremely outdated and did not feel clean or well maintained. The carpets, furniture, and overall condition of the rooms felt old and dirty, and it was not at all what we were expecting based on the listing.
On our last night, my kids were unable to sleep because the guests next door were being excessively loud late into the night. Between the noise, the condition of the hotel, and the unpleasant odor, this was not an enjoyable or relaxing stay. Very disappointed overall.

Family_with_children

10/10

Exceptional

25 May 2026

Denis

Room was clean! Service was great. Provided a microwave per request. Parking was available.

Partner

8/10

Excellent

25 May 2026

Robert

This is the quieter cousin of the resort. It’s really an airport hotel, with lots of airline crews coming in and out. The shuttle service and location make it perfect for early or late flights.
The property is a bit worn, but the bayside room view is decent. There aren’t a lot of services, one limited menu for restaurant and room service. No vending machines.
The high rating is for the staff. They get why people are there and they check people in and out quickly. They’re nice and efficient. That counts. Shuttle drivers are nice too.
The room is ok. You’ve seen it before but while it’s a bit rundown (chargers not working and my alarm clock was broken) it was clean, had fresh fairly new towels and crisp sheets.
Not as good as some, but better than most.

Self

10/10

Exceptional

25 May 2026

Yesenia

The beds at bay tower were not comfortable at all. Got back pain from then

Partner

10/10

Exceptional

24 May 2026

vicki

Very clean, lots of helpful people on staff and restaurants in hotel were excellent with good service

Friends_and_family Friends

10/10

Exceptional

24 May 2026

Aaron

Very convenient to everything you can pick up breakfast coffee right downstairs and there are plenty of workspaces in the lobby

10/10

Exceptional

23 May 2026

Brian

Awesome resort!! Just a beautiful venue! Every room is modern and most of them have incredible views. The resort is family oriented but not too kid oriented, I say that with best intentions because kids will have a good time. Great for crowds under 21 and over 35. Two restaurants with three bars. The margarita bar is great, and the brewery bar has a great selection. You can order drinks pool side as well, and there’s another bar right by it. $10/night parking is across the street, otherwise you’ll be paying significantly more for on-site or valet. Drop off and pay a tip a bell hop nicely instead. The staff is extremely pleasant and helpful. I don’t remember if I’ve stayed at a hotel where the staff was this happy, it really adds to the environment. The location is a little out of the way being by the airport but the drive is not bad to either downtown or La Jolla. The good thing about the location being away from downtown is that it does make the Sheraton feel a bit more exclusive. Plus if you get a room that faces the city, the skyline and Coronado bridge at night is quite a treat. I think I’ll be staying there again soon and would recommend to friends in the area that it’s an ideal spot for a stay-cation.

Partner

8/10

Excellent

23 May 2026

scott

Great place and location. 55$$$$ a night for parking. 10$$$ across the street.

Family_with_children

10/10

Exceptional

23 May 2026

Derrick

Perfect

Self

10/10

Exceptional

23 May 2026

Justin

Wonderful hotel, super clean and great location close to airport.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Jessica

Beautiful property. Close to the airport and right on the water. Restaurant was amazing with fantastic drinks. Great place to stay.

Family

8/10

Excellent

22 May 2026

michelle

Great breakfast and beautiful view!

10/10

Exceptional

21 May 2026

Tilfeny

Room was clean. Staff amazing. Free e bike rental for an hour. Right off the bat beautiful. Nice workout room

Self

10/10

Exceptional

20 May 2026

Lizbeth

Clean room

10/10

Exceptional

19 May 2026

Mary Lou S

Everything was wonderful about the stay. From check-in to check-out all my needs were taken care of at the highest level.
Of special note is the shuttle. If you are primarily at the property, the shittle will provide transportation to the local restaurants and wedding venues and the airport. It is a wonderful amenity!
Love this hotel!

6/10

Pleasant

19 May 2026

Nicole Marie

There was no included breakfast and the vents in the room were really dusty and the carpet was really old hotel rooms should not have carpet

Self

10/10

Exceptional

18 May 2026

KENNETH

Special thanks to guest services staff Michael and Robert during our stay for making everything just right!

Partner

4/10

Poor

18 May 2026

jean baptiste

Sur le site hôtel.com, très difficile de faire la différence entre les chambres rénovées et celles non. Il y avait des photos des 2 styles de chambres.
Dans la chambre que nous avions, très forte odeur de poussière quand nous sommes arrivés et nous avons dû laisser la baie vitrée ouverte 3/4 heures pendant notre dîner. Un robinet cassé dans la salle de bain. La taille des lits n’étaient pas précisée et pour une superficie de chambre annoncée de 37 m2, nous nous attendions à des lits queen size au minimum = 160 cm de large. Les lits étaient des full size de 140 cm de large à peine. En conclusion les standards de cette ancienne partie de l’hôtel ne sont pas Sheraton et la présentation sur hôtel.com est trompeuse et manque de détails.
Merci

Friends_and_family Friends

4/10

Poor

17 May 2026

Anthony

At the last minute they changed my property location to the second Sheraton with the pool under construction. As a result there was no pool for my stay. Also I had a problem with an adjacent person staying that was making a lot of noise at night (and sleeping during the day). I complained to staff and asked to move my room for the final night, but even though there were other rooms available they did not move me. When I checked out they said someone would get back to me about that issue but I never heard back.

Self

6/10

Pleasant

17 May 2026

Sergio

Pool area was dirty

Family_with_children

10/10

Exceptional

17 May 2026

Lanette

Beauty hotel, friendly staff, and comfy bed.

Family_with_children

10/10

Exceptional

16 May 2026

Ken

The rooms, parking and facilities were excellent. The shuttles were also convenient and staff were friendly.

Friends_and_family Family

8/10

Excellent

16 May 2026

Timothy

The coffee maker pods did not fit the coffee maker in our room so we could not make coffee!

The shower switch that moves water flow from the shower head to the hand held device did not work. It was corroded probably due to
excessive minerals in the water.

Partner

10/10

Exceptional

14 May 2026

Adriana

Helpful staff

Family_with_children

8/10

Excellent

13 May 2026

Scott Delrey

View from our room was awesome, the pool at the marina tower was very nice, our room was ok, needed updates. The restaurants were not very good, with the exception of BrewX in the Marina Tower

Partner

10/10

Exceptional

12 May 2026

Tory Patrick

Awesome

4/10

Poor

11 May 2026

Michele

My room in the Bay Tower was very nice. However, I wss told they have 24 hour golf carts to take you to the marina tower. I tried to get a ride at 510pm and was told they were on break until 540 and that I could use the walkway to get there. Which I did. Then when i tried to get a ride back at 930pm, I was told AGAIN that they were on break and it would be 30-40 minutes to get a ride back to the bay tower. As a female, traveling alone, I didn't feel comfortable making the walk alone in the dark. Therefore, had no other option but to wait.

Self

10/10

Exceptional

11 May 2026

jesus

Yes fiid was excellent lobby is the best seating everywhere room is beautiful clean plus balcony is superb

Friends_and_family Family

10/10

Exceptional

11 May 2026

Emily

Excellent food, friendly staff, easy check-in, and beautiful setting.

10/10

Exceptional

11 May 2026

Russell Glenn

My family had a great time at the hotel. The staff were courteous and helpful. The hotel was very well maintained and clean. The rooms were renovated (Marina Tower) and our room was in pristine condition. The heated pool was nice and they have complimentary s’mores that you can make at their fire pits on a daily basis. The gym is really nice. It is clean and has free weights, machines and an assortment of cardio machines. The only thing that could be a negative are the food prices being high, but that is to be expected because it is a hotel. Also, the hotel is relatively close to the San Diego Zoo/other attractions, activities and restaurants.

Friends_and_family Family

8/10

Excellent

10 May 2026

Janel

I stayed in a room in the newly renovated Lanai tower. The bed was incredibly comfortable and the upgrades far exceeded my expectations and are much nicer than the non-renovated rooms. Only drawback is that it's at the far end of the property, which is a long haul carrying luggage. Otherwise, loved my stay there.

Self

10/10

Exceptional

10 May 2026

Socheat

The staff were great and kind, really helpful. Harmony at the front desk was really a great help and a wonderful representation of the hotel and company

Partner

2/10

Poor

07 May 2026

Charles

Really bad, dissapointing.

10/10

Exceptional

06 May 2026

Carrie

did not use

6/10

Pleasant

04 May 2026

Tiffany

Nice room, nice view, terrible room service

Partner

10/10

Exceptional

04 May 2026

joseph

Coooo

6/10

Pleasant

03 May 2026

Olutayo

Pay attention to your booking. They tried to give us a basic room at check after we paid $300 more to upgrade to a premium room. Also check your bill at check out. The property was okay. Staff could have been a bit more friendly. Food options were limited on the property. IMO it wasn’t worth the money we spent.

Family_with_children

4/10

Poor

03 May 2026

Jill

We were given a room in the Bay Tower. It wasn’t bad, just dated. Near the end of our stay we had a pretty large roach in our room. I went to the front desk and let them know and reactions from the hotel staff made it seem like this happens often. They moved our room to the Marina Tower and the difference is insane. If you book here, make sure you don’t get a room in the Bay Tower.

Friends

10/10

Exceptional

02 May 2026

Elizabeth

The pools are such a treat! Staff very friendly and helpful.

6/10

Pleasant

02 May 2026

Colm

Place was clean and tidy.
Banging noise all night long which I finally figured out at 5 in the morning. The little mini fridge was the culprit, every time the compressor kicked on ..
Whe I unplugged it problem was solved.
Location was good.

Family

10/10

Exceptional

02 May 2026

Chris

Yes

Business