Casa Kloster Hotel Boutique

Mexico , Guanajuato
Guanajuato, Calle De Alonso, 32
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75 reviews shown

10/10

Exceptional

22 Mar 2026

Cristina

The rooms are a good size. Bathroom is spacious. Both were very clean. Staff was so friendly and accommodating. There's so much to do and see just steps away. We were there during spring break and it was quiet. We slept great.

Family

4/10

Poor

17 Mar 2026

Hector

No room service , the worst concierge , the windows do not block the noise coming from the outside so yo will not sleep . I will never come back to that hotel in my life

Partner

10/10

Exceptional

16 Mar 2026

Alicia

Very friendly and knowledgeable staff. Beautiful hotel with ideal location, walking distance from Church and Teatro Juarez. Many shops and restaurants nearby. This hotel has a unique subterranean pool area. Ask for Ana and Karen if you visit the spa, they were amazing.

Partner

8/10

Excellent

18 Feb 2026

Humberto

Nice aesthetic

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Flor

I loved everything about this hotel, the employees were so polite and welcoming, the rooms were spotless. I would definitely stay there again if I ever come back to Guanajuato.

Leisure Family

2/10

Poor

29 Jan 2026

Gabriel

Nice hotel but very bad customer service, you cant ask for anything because they don't have it or because no one is available to give it to you. First night bed was so filthy full of hairs on room 303. We get moved to room 302 by the night attendant .That was nice of him. Next morning we had to pack because now they are moving us to another room because the night attendant move us to a upgraded room and now we have to downgrade. I told Raul the day attendant i never ask for a upgrade room just a clean room but he didnt care. He want it to charge me another $1800 pesos to stay on the same one.
So 3 nights i had to moved 3 times.

Friends_and_family Friends

10/10

Exceptional

20 Jan 2026

Marina

The room was very clean beds are comfortable hotel very nice only bad the parking lot is 10 minutes away have to take a taxi both ways

Leisure Partner

10/10

Exceptional

04 Jan 2026

Irina

10/10

Exceptional

01 Jan 2026

Armando

Very Nice place

8/10

Excellent

29 Dec 2025

Miguel

The hotel and staff are amazing, but the music from the club next to us didn’t let us sleep all night. Only part I wouldn’t recommend about this hotel is the neighboring business.

Leisure Family

10/10

Exceptional

26 Dec 2025

Maria

New hotel

10/10

Exceptional

19 Dec 2025

Martha Verónica

Thanks You so much for your hospitality

Leisure Family

8/10

Excellent

02 Dec 2025

Adolfo

The hotel is centrally located to shops , restaurants, and other activities. The rooms were clean . The staff was attentive and polite. At night; the streets can get loud, but it does get quiet again once majority of city activities are over. The breakfast offered was delicious.

Leisure Family

10/10

Exceptional

23 Nov 2025

Justine

Clean room with good amenities

10/10

Exceptional

16 Nov 2025

Richard

Best Hotel in Guanajuato City. Friendly Staff. Clean and new rooms. Would highly recommend for anyone staying in the city to explore. Very beautiful property.

Leisure Family

10/10

Exceptional

10 Nov 2025

Benjamin

Great beds and pillows. Friendly staff and wonderful breakfast.

10/10

Exceptional

09 Nov 2025

Alejandra

Great location. Excellent and clean rooms

Leisure Family

10/10

Exceptional

08 Nov 2025

Rosalba

Room spotless

Partner

10/10

Exceptional

06 Nov 2025

Zulma

Absolutely loved Casa Kloster. Guanajuato is just a gem and Casa Kloster is the best hotel - the rooms are smaller but it makes it up with the Serbians atmosphere.

Leisure Family

4/10

Poor

05 Nov 2025

Jaqueline

Room was very loud, restaurant staff was very rude and the service was horrible. We were told that the cream for coffee was limited and she no longer attended to our table. Overall very expensive for the quality of the hotel.

Leisure Family

10/10

Exceptional

31 Oct 2025

Larry

Meh

8/10

Excellent

27 Oct 2025

Aglay

Noisy

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Chad

Beautiful clean hotel in the heart of it all!

10/10

Exceptional

21 Oct 2025

JAIME

Beautiful hotel just meters from downtown

Partner

8/10

Excellent

15 Oct 2025

teresa

Nice stay, but overpriced without included breakfast

I recently stayed at Casa Kloster via Expedia. The room was clean, good air conditioning, staff were friendly, and the location was convenient. However, I felt that the price was too high for what was offered — the cost didn’t include breakfast, and that really made a difference.

For the price paid, I expected more amenities or some complimentary breakfast at least. Overall, good hotel. Would recommend checking what is included before booking and comparing with other options.

Business_and_leisure Partner

10/10

Exceptional

24 Sep 2025

Michael

Fantastic hotel. In the centre and the staff were great.

Leisure Self

10/10

Exceptional

21 Sep 2025

Nallely

Loved it

10/10

Exceptional

05 Sep 2025

Uriel Jr.

Magnificent staff.! Nice place to stay its classy, clean I felt safe and comfortable their staff is so helpful and welcoming!

Restaurant for breakfast, brunch, lunch and dinner was delicious!

Gloria was so helpful and attentive with a very positive attitude and amazing service!

Will definitely come visit again when I’m Guanajuato !

Leisure Family

10/10

Exceptional

05 Sep 2025

Maria

Perfect location, walking distance to everything, clean hotel and large shower and comfortable bed a very good king size bed

Leisure Partner

10/10

Exceptional

02 Sep 2025

milton

Very clean and good location.

10/10

Exceptional

28 Aug 2025

Sebastian

I loved the pool, ac was a little weird to figure out, I’ve never been in a hotel that offers you bathrobes and slippers! I loved this

Business_and_leisure Partner

10/10

Exceptional

20 Aug 2025

Veronica

Amazing experience with my family !!!

Family_with_children

10/10

Exceptional

10 Aug 2025

Lorena

Excellent location everything is really close to the location, great customer service

Leisure Partner

10/10

Exceptional

07 Aug 2025

Cameron

Very friendly and helpful staff and perfect location to view all the sites. I would have preferred an outdoor pool, but otherwise it was a very nice clean pool.

Leisure Family

10/10

Exceptional

31 Jul 2025

Jose Antonio

Beautiful and new Hotel

Casa Kloster is within a unique palace. It has been restored with care and amazing details. The light green limestone which is on the doors, floors and some walls, plus the amazing decor makes this place beautiful and unique. Very clean and comfortable bedrooms. High quality is everywhere. Our only issue was that the hot tub in the pool area is not warm enough. We asked if they could heated more but the reception said that was the maximum, which feels like it's about 95 F. We also noticed some electrical concerns, like GFCI outlets very near water (bathroom sinks) and the hot tub, which if they are wired correctly should be no problem, but still, feels like a hazard. Also, the electric sub panel near the hot tub was unlocked, and 3 feet away. The pool and hot tub felt they also had a high chlorine content. The location was fantastic and the service also great. They helped us arrange a city tour which was great. However, their restaurant recommendations were very bad. Overall a great place to stay, safe, clean and beautiful.

Friends_and_family Family

4/10

Poor

28 Jul 2025

Laura

Price is expensive for the size of the room and small beds, I was expecting king beds like in other hotels in Guanajuato, they charge extra for every guest, the shampoo leaves your hair very dry, no conditioner, small water bottles. I paid almos $1,000 dollars for 2 nights for a poor service

Family

10/10

Exceptional

18 Jul 2025

Patricia

Great hotel.

Leisure Family

10/10

Exceptional

18 Jul 2025

Carlos Armando

Nice location only need some instructions for the parking

Leisure Partner

8/10

Excellent

16 Jul 2025

Javier

Great location

10/10

Exceptional

29 Jun 2025

Toby

Our stay at Casa Kloster was exceptional! The staff was friendly, and the room was beyond comfortable.

Leisure Partner

10/10

Exceptional

20 Jun 2025

Eric

9.9997 rating hahaha. They were amazing. But they didnt turn their jacuzzi up. Nor did they have a refrigerator or microwave, nor did they have a seaker system in the room. With al that (like killer hotels in los angeles) they woukd have scored a perfect 10. But truly, they deserve the 9.99997. Awesome, sweet service, gorgeous hotel, beautiful pool area. They are among the very best. Thank you Casa Kloster! We love you!

Friends_and_family Friends

10/10

Exceptional

01 Jun 2025

Ruben

I’d stay here again.

10/10

Exceptional

29 May 2025

Frank

Excellent property in the heart of Guanajuato, 4 minute walk to the Jardin and Juarez theater. The property is fairly new and the restaurant breakfast is very delicious. They also have an elevator, most hotels in Guanajuato don’t.
The staff is super friendly and cater to your hotel needs. I would definitely stay there again.

Leisure Friends

10/10

Exceptional

24 May 2025

Jose

Perfect Location, friendly staff,

Leisure Self

10/10

Exceptional

06 May 2025

Roslyn

Beautiful hotel! The pool areas is wonderful and quiet. I would stay here again!

Leisure Partner

10/10

Exceptional

01 May 2025

erica

Love it

6/10

Pleasant

26 Apr 2025

Rocquelle

This hotel is in a great location! Not having hot water in the hot tub was a major disappointment.

Leisure

10/10

Exceptional

20 Apr 2025

Joe

Best place to stay in Guanajuato. Conveniently located in city square.

Leisure Family

10/10

Exceptional

20 Apr 2025

Diego

This hotel was very magical and a super
Beautiful place

10/10

Exceptional

17 Apr 2025

Verified traveler

Nice spot

Very helpful and friendly staff

Self

10/10

Exceptional

17 Apr 2025

Sandra

Stay was very pleasant, very clean facility, and staff was amazing.

2/10

Poor

14 Apr 2025

Marcos

We stayed at Hotel Kloster in Guanajuato for our honeymoon, and sadly, it didn’t meet 4-star standards. At check-in, the front desk didn’t greet or assist us. Thankfully, Alfredo the bellboy stepped in and explained the hotel services—he was the only staff member who provided quality service.

We booked through Expedia and were supposed to receive a perk, but it wasn’t mentioned. The night receptionist didn’t know how it worked, and we had to bring it up ourselves.

On our second night, our room keys stopped working. The night staff was unhelpful, and someone outside the hotel had to call us to explain the situation. We were moved to a louder room, away from our belongings, without an apology.

We were told we’d regain access to our room at 8 a.m., but the key wasn’t ready. Even after breakfast, it still didn’t work—we had to go down twice to get it fixed, with no apology or accountability. Staff told us they couldn’t help because they weren’t the main company (Grupo Stayberry).

The room and lobby also smelled like a drain the entire stay. No amenities were ever explained to us.

Only Alfredo stood out. The rest of the staff needs serious training. Being a “new” hotel is no excuse for such poor service.

Leisure Partner

10/10

Exceptional

11 Apr 2025

Mario

Casa Kloster is Amazing and Beautiful

Our stay was incredible. The architectural detailing, decor, and craftsmanship were truly exceptional. The space had a truly immersive and memorable quality, and the architectural details and decor were a big part of that. The bedroom and bathroom were incredibly well-designed, with a beautiful aesthetic and practical layout that made it an incredibly memorable stay.

Friends_and_family Family

10/10

Exceptional

11 Apr 2025

Perla

We loved the location, everything was walking distance. Even though is very close to the centro and the night life, it was very quiet and comfortable.
The decor was my favorite, fell in love with it!!!! Definitely staying there when I go back.

Leisure Partner

10/10

Exceptional

31 Mar 2025

Wendy

Everyone was so hospitable and helpful. Alfredo made us feel very safe.

8/10

Excellent

30 Mar 2025

Marielena

This hotel is really nice just opened about 5 months ago, so everything on the property is new and modern. The staff is super helpful and nice, the receptionist at the front desk speak very well English for those non-Spanish speaking tourists. The hotel helps you out booking daily tours for about 200 pesos per person (apx $10 usd dollars). They also help you store your bags to tour the city after you check out. Hotel has an elevator. Mattress and pillows were alright. Room size was decent good size, with enough room. AC installed in room is a plus, and Tv did not have cable, only had streaming services like Netflix, Disney , ViX, etc.

I only take a star away bc no hair conditioner provided and also I found hairs left at the shower from prior guest, so that was a bit gross! For being a new hotel they should double check the housekeeping service work to make sure their doing an excellent job cleaning the room.

Location is ideal, only 1 block away from the Basilica and the main town square “Plaza de la Paz.” Since Guanajuato is so walkable this hotel is super convenient.

If you’re looking for quietness, this place as well any other nearby hotels you will most likely not find it during night hours. Close to midnight the city has a tradition called “callejoniado”where mobs of happy people go singing and take mariachis walking up and down alleys and streets of the town, so it’s inevitable that you may hear noise from the streets bc Guanajuato is just a lively city to visit.

Leisure Family

10/10

Exceptional

26 Mar 2025

Eric

Absolutely beautiful! The tiles and marble are stunning. Plants everywhere. The bed and pillows were so comfortable. Breakfast every morning was lovely. A little sanctuary from the busy city.

10/10

Exceptional

23 Mar 2025

Gary

Absolutely gorgeous property in a great location with excellent service. Better to get a room on the inside as the outside can be noisy at night right across from a night Club. overall, we had a really great stay.

10/10

Exceptional

22 Mar 2025

Yanan

Perfect location, fashion design and friendly staff. The indoor pool was nice and relaxing.

Leisure Family_with_children

10/10

Exceptional

22 Mar 2025

Zhen

地理位置好，服务也很好，酒店设施不错，推荐

6/10

Pleasant

19 Mar 2025

Raul

Great hotel but not parking

Great new hotel right in the center of Guanajuato! Brand new amenities and nice pool in the basement.
My only and biggest complain is that they didn’t provide any assistance finding parking… it took me over one hour to find a place to park and driving around Guanajuato is not an easy task

Partner

10/10

Exceptional

18 Mar 2025

Rene

Great location

2/10

Poor

18 Mar 2025

Daniel

Do Not Stay Here. There’s an open air club across the street blasts window shaking/ear rattling music until 4am. 3 of us each booked street facing suites, which were not cheap, and after 2 nights of no sleep we ate the cost for the last night and left early.
Avoid at all costs.

Leisure

10/10

Exceptional

12 Mar 2025

Victor

Brand new hotel and very well located

Leisure Partner

10/10

Exceptional

10 Mar 2025

Verified traveler

Nice

Ask for a room with a view. Ours faced the inside and it was like a small box with no view. Great bathroom given size of room. The room could have been cleaner, but I’m extra picky. It’s in a great area walking distance to the main attractions. Staff very friendly and helpful.

Partner

10/10

Exceptional

04 Mar 2025

Jorge

It’s cool

10/10

Exceptional

04 Mar 2025

Jeffrey

This Hotel is brand new. Staff are excellent.

Leisure Partner

10/10

Exceptional

01 Mar 2025

Alex

Very very Brand new property! This was an awesome stay with the family. Central located but not in the center which is awesome for the peace and quiet ( of course the occasional callejonada) that passes by through the night but it’s part of the city’s tradition. The pool and the hot tub were open and they were magnificent not many properties have this amenities. The only issue we had and I mean the only issue was the hot water not working, other than that everything else was perfect. Location, amenities and staff 10 out 10, i definitely will come back to Casa Kloster when around Guanajuato city.

Leisure Family_with_children

10/10

Exceptional

28 Feb 2025

Christian

Amazing property

Leisure Partner

10/10

Exceptional

26 Feb 2025

Maria de los Angeles Arrizon

I like that most of the staff was very cordial & helpful.
I didn’t like that they don’t serve any alcohol or wine for our dinners.

Leisure

10/10

Exceptional

22 Feb 2025

Aide

The location was perfect . Loved the look and kindness of the staff especially Samuel and Ana Luisa.

Leisure Friends

10/10

Exceptional

20 Feb 2025

Javier

Excelente servicio al cliente, super bonito el hotel, los cuartos muy bonitos la cama super comoda las almohadas super comodas! Recomiendo al 100 este hotel!! Y la comida del restaurante riquisima!!

Leisure Friends

10/10

Exceptional

19 Feb 2025

Griselda

I would definitely stay here again. The hotel was amazing the cleanliness of this hotel was on point .The the stuff was amazing as well. They helped us to find our itinerary and we’re very helpful.

Leisure Partner

10/10

Exceptional

17 Feb 2025

Robert

First, you get what you pay for. And here, the service was excellent, as everyone one of our few requests were met with a smile and an alacrity toward fulfilling them. Our room was beautiful, very clean, and thoughtfully appointed. In terms of location, it's right where you want to be if you enjoy outdoor dining and entertainment. But far enough away to be able to shut out the sounds of the evening behind your hotel room door. We plan to stay there again, for sure!

Leisure Partner

10/10

Exceptional

11 Feb 2025

Elsa

Stunning. Excellent place, and service.