Name: Hotel Chocolate Suites
Address: Callejon De Temezcuitate 1 B Colonia Centro, Guanajuato, 36000, MX

10/10

Exceptional

21 Jul 2026

Mirosalva

The hotel is beautiful, the view from the room, amazing. It is on top of a hill, near the panoramic road. The King with 2 twin beds suite is HUGE. It's like a house or apartment.

The A/C unit felt small for the room, but when all windows/doors were closed and the temperature lowered to 15, it cooled the room down. We would also open the french doors in the evening to enjoy the cool breeze. No mosquitoes or flies were seen during our stay.

The bad thing about this hotel is that there are NO elevators, stairs only. It was difficult taking luggage up to our room on the 3rd floor from the parking area. Also, if you have knee problems, it's tough going up and down that many steps.

Though parking was safe, it was limited. The entry had a steep, curved slope, so it was hard getting in and out. We did it, but it was nerve racking for us flat landers.

The restaurant's breakfasts were delicious and reasonably priced.

I do recommend this place for people without mobility issues.

Family

10/10

Exceptional

21 Jun 2026

Cecilia

Beautiful view of the city

10/10

Exceptional

27 Mar 2026

Veronica

Very nice hotel, love the view from our window. Would definitely stay there again.

6/10

Pleasant

22 Mar 2026

David

It’s alright. Make sure you’re in REALLY good shape. It’s a steep hill and hundreds of stairs to get there daily from downtown. Check in was bad. Took 30 min with no explanations. Views are great from here but you’re probably better off taking a place closer to downtown. Rooms are big. It’s good for the price and if you plan to hangout there a ton.

Self

8/10

Excellent

24 Feb 2026

michael

Yes

Partner

8/10

Excellent

08 Jan 2026

Armando

The view was beautiful! The rooms nice and clean. The staff friendly and very helpful. Definitely staying here again.

Leisure Family

10/10

Exceptional

30 Nov 2025

Ayem

Great view

Leisure Self

8/10

Excellent

30 Nov 2025

Annette

Amazing view from the terrace, many antiques, lovely space!

10/10

Exceptional

16 Nov 2025

Steven

Very nice hotel with the perfect view of the city

2/10

Poor

13 Oct 2025

Lauren

Had booked a different hotel chocolate branch hotel, paid, then TWO DAYS before our trip we were informed by Hotel Chocolate Suites that they were \" moving us to a different location\" Not the area we chose, much further from everything, very inconvenient. Offered no solutions. Arrived at the hotel and it was ridden with bugs ( roaches and other types) roaches in the room, bed hard as a rock, sheets, blankets and towels smelled bad, the room felt like a dungeon, water ice cold, we had to book a different hotel after 1 night. Hotel supervisor refused to give us a refund or anything, instead offered a ride to the airport. Complete waste of money. Disappointed in their management for changing plans on their guests and refusing a refund to make up for it. Will advise everyone that I know to never stay here.

6/10

Pleasant

22 Aug 2025

Evodia

The staff was awesome. Upon informing the receptionist in the evening that both beds had dirty sheets, she replace herseft.

Leisure Family

8/10

Excellent

14 Aug 2025

Manuel

Exellent view of the city. Nice restaurant

Leisure Family

10/10

Exceptional

21 Jul 2025

Pilar

Great place with great view

Leisure Partner

8/10

Excellent

17 Jul 2025

YUDIRIA

is as the pictures, clean and quiet

Leisure Partner

6/10

Pleasant

04 Jul 2025

Bertha

The view is beautiful from the room but I have to update my reservation because the room wasn’t available at 3:30 pm so I have to pay extra fee in order to have a room right away. Bathroom in bad conditions and old. Walking distance from hotel to teatro Juárez and Center is not 5 minutes, it took us 15 minutes, they need to be honest on that information.

Leisure Partner

8/10

Excellent

01 Mar 2025

Charlotte

Wonderful views friendly staff, easy on the budget

Very friendly staff! Incredible views. We loved the walk to and from town (get ready for lots of up and down hills).

This is a budget stay. Prepare to bring your own soap, shampoo, conditioner, lotion, etc. Glad they offered bottle water in the main area for us to refill our water.

The chain was broken on our toilet. We let the staff know but no one came to fix it so we fixed with a bobby pin.

8/10

Excellent

24 Feb 2025

Deana

Absolutely stunning view! 🌅

Absolutely stunning view! The service was amazing! We were a little disappointed with there being hairs in the bed, but the cleaning staff offered to take care of the situation. The view makes it worth it all! It’s stunning watching the sunrise 🌅 and the sunset.

Business

8/10

Excellent

19 Jan 2025

Wendy

On top of a cliff so very difficult to access. View was spectacular.

Leisure Self

4/10

Poor

27 Dec 2024

Arturo

We’re close to the reservation so it was loud

10/10

Exceptional

27 Nov 2024

Chris

We loved this hotel. Great quiet view of Guanajuato. We were able to see the whole city without hearing a sound from it. The staff were absolutely amazing. They were very friendly and accommodating for meals. Overall, we would come back.

Leisure Family

10/10

Exceptional

12 Nov 2024

Jilma

Lovely staff members . They're knowledgeable, welcoming and friendly. The location isn't too close to the main attraction sites but it's easy to grab a taxi.

Leisure Friends

8/10

Excellent

12 Nov 2024

Melissa

Property is very high which is great for the view but you have to take transportation everywhere even for a short distance. No taxis pass by and Uber is limited

Leisure Friends

10/10

Exceptional

11 Nov 2024

erica

I had Delafee room, best room ever! The view was amazing. King side bed huge restroom . I highly recommend. The staff goes out of their way for you. Please tip people that help you out there.

Leisure Friends

2/10

Poor

09 Nov 2024

Joseph

Old and dark

Self

10/10

Exceptional

05 Nov 2024

Erika Bernadette

The staff was fantastic, the view is the best in town. Our room was Delafee has a terrace huge bathroom. You will need a taxi to get into town , it’s about 4 dollars one way. Well worth it! Will return!!

Leisure Family

8/10

Excellent

05 Nov 2024

Ricardo

The city view was very nice.

10/10

Exceptional

16 Sep 2024

Paul

It was a great place staff was so nice and helpful

Leisure Family

8/10

Excellent

14 Sep 2024

Jocelyn

The view is amazing. Definitely best view in town.

Leisure Partner

8/10

Excellent

03 Sep 2024

Marianne

It’s easy to confuse with the other Hotel chocolate and its Steep hill up. Beautiful view

Leisure Self

10/10

Exceptional

30 Aug 2024

Roberto

Todo muy cambiable, area y cuarto muy limpio. Excelente servicio y la vista inolvidable!

Leisure Partner

10/10

Exceptional

10 Jun 2024

Jenaro

Todo

6/10

Pleasant

16 Mar 2024

Hans

It says coffee and tea in common area. No coffee or tea in common area.
It says courtesy shuttle. Then they tried to charge the taxi rate for the shuttle'
Here is what courtesy shuttle means.

Yes, complimentary and courtesy mean free. Yes, it sounds fine to say courtesy shuttle or complimentary bus. Complimentary and courtesy mean that they are provided for their customers, not for everybody. They are free to the customer, not to the person who happens to walk in from the street.

Leisure Partner

10/10

Exceptional

27 Feb 2024

Julio

Walking distance to the main areas of Guanajuato. Excellent view of the city - day or night.

Leisure

8/10

Excellent

07 Nov 2023

Jean

Fantastic view. Staff helpful in answering any question you might have. Would stay there again.

Leisure Partner

10/10

Exceptional

24 Oct 2023

Jorge

Great view

8/10

Excellent

02 Oct 2023

Richard

The views were gorgeous. The area was nice. The room was very outdated and had no windows. Made no sense to book this place and have a room without views. The staff was nice. Clean property but definitely needed a renovation

8/10

Excellent

11 Mar 2023

Karen

Small parking lot on a weekend but view was awesome.

10/10

Exceptional

27 Oct 2022

Carolina

we had a good time at this place, very clean and confortable, nice view and great food at the restaurant, you definitely won’t have the newest and the most modern amenities but overalls it was great

Partner

2/10

Poor

01 Aug 2022

Neris

Did like only the view.
Did not like: Not knowing that this hotel has two locations one in the downtown (DT) and another away from downtown. Both locations required a LOT of steps to climb. The hotel away DT has a cliff as an entrance no handrails to hold yourself to go down. My friend aunt fell and hurt her knee when we arrived. Most of the staff showed indifference about the event. Dusted and old furniture. Rusty windows without lock dirty and mold bathroom. We were charged $12.50 for an stain Towel that we never saw to verify the issue. Downtown hotel required A LOT of steps to climb. This building still in construction. Beds were old and cranky on both locations.

Leisure Friends

6/10

Pleasant

13 Jan 2022

Laura

The room had little or no hot water, tan out of toilet paper at night. The door key did not lock the door from the outside. I was disappointed and the manager offered no discount

Leisure Friends

10/10

Exceptional

02 Dec 2021

Jose

Probably one of the best views of Guanajuato,they shuttle for free to the town

Leisure

4/10

Poor

19 Feb 2021

Hector

Roach in my coffee

I would not recommend this hotel, the room that we booked was not what was on the picture of the room here in Hotels.com.
No daily house cleaning, the bed was made but the towels were not changed nor soap, nor shampoo. When I requested clean towels, it took them about 20 minutes to get towels.

No coffee maker in the room, if you wanted coffee you would have to go to the reception area at a certain time. We got coffee in the reception area on our first night it was good, but the next morning I requested coffee and they brought it to my room with toast. When I drank the coffee it had a ROACH in the coffee, so I told the staff and they did nothing. So disappointing.
The rooms are not sound proof, we could hear everything that is being said in the reception area, plus we can hear all the foot steps, and also we could he the parking area.
They offer free transportation to the center of the city and back, but if you want to come back to the hotel from downtown you need to be at a certain corner 11am, 4pm , 8pm or 11pm..well we stood at the street corner at 8pm, but called prior to 8pm to make sure they will show up and they told me yes....the driver arrived at 8:20pm, we stood in the cold for 20 minutes. Then the next night we requested the driver to pick us up at 10pm (which it has a cost of $50 pesos which they told us and we were fine with that), so they told me that it would be 10 minutes, but it took about 20 minutes to pick us up.
I do not recommend this hotel.

Partner

4/10

Poor

14 Jan 2021

Martha

READ before booking

*READ this review before booking*
I was excited about staying at this hotel mainly because of the views and price. I was disappointed with several things about this hotel, so here is my list:
1. Staff was OK, but not everyone was wearing a mask at all times.
2. Housekeeping was OK. A bit late to come into our room to clean it, so we were already there after a long morning walk into the city.
3. Our room was literally next to the lobby (a horrible place to be). It was VERY noisy at all times. We had a very hard time to go to sleep at night.
4. During the night, we could smell cigarette smoke coming from the lobby. So not quite a \"smoke free\" place.
5. The room had no frames or anything on the walls, which made it seem like unfinished.
6. Parking was on-site and was free for guests, but the area is so small that you have to leave your car keys so they can move it around if needed. I was not comfortable leaving my car keys for someone to may be move it, especially during COVID times.

The only thing I liked about the hotel was the view and the coffee we had in our continental breakfast.

If I were you, I will look into another hotel. I will definitely not stay at this hotel again.

Partner

4/10

Poor

23 Nov 2020

Theodore

Not staying there again

We were disappointed in this hotel. Though charming with a lovely view it was inconvenient, with no refrigerator in the room, the phone not working, and awkward to get between the room and reception. Worst of all there were an insect and a lizard in the room.

Partner

2/10

Poor

06 Nov 2020

Omar

At our arrival ..there was no hot water..a pipe broke..so we have to shower with cold water..and they charge extra fees for our pets..and we did not like that

Leisure Pet

8/10

Excellent

26 Oct 2020

David

Hotle Chocolate Suites

Staff was very accommodating. Went out of their way to make our trip pleasant. The physical facility is in need of an update. Yes, we had a huge terrrace...no chairs or table to enjoy it. Rooms were old and poorly decorated and in need of repair. Lots and lots of stairs...to your room, to reception, to the restaurant. Location offers great view, but walking to and from Centro is challenging.

Friends_and_family Friends

10/10

Exceptional

11 Oct 2020

Jammie

Best view in the city!

Service was super hospitable. Room was gorgeous as well as the view. There is a great view from checking in to the parking lot to the restaurant to the room.

Self

10/10

Exceptional

28 Sep 2020

Darius

We stayed 2 nights over a weekend. A beautiful hotel with very attentive staff. Beautiful views and fee shuttle to downtown which is 5 minutes away. We will definitely go back.

Partner

10/10

Exceptional

13 Aug 2020

Oscas

Muy profesionales y atentos excelentes servicio ...!!

Friends_and_family Family

6/10

Pleasant

30 Jun 2020

Robert

Horrible customer service

Don't book and expect to get the rooms you reserved. We book 3 different rooms to plan using 5his hotel for tours to the city and our room was given to others paying more money. Horrible customer service. The hotel itself offered everything we wanted but they lost a chance to have our company book 200 room nights for the year.

Business

8/10

Excellent

14 Jun 2020

Lyzy

There was not hot running water to take a shower.

Leisure Partner

10/10

Exceptional

18 Feb 2020

Love2travel

Hotel Chocolate Suite over looks Guanajuato City, we stayed at Suite Delafee, the bedroom is huge, bathroom is also very big, it has lots of storage space too. From bedroom, we can walk directly to the deck and see entire city, the view is amazing at daylight and gets better at night. Continental breakfast included coffee/tea and bread. You can order more with extra charges. It took us some navigation to drive there because of no GPS signals in the tunnels. Parking spots are limited and can be very tricky, we saw someone broke his rear side mirror when backing up. Paths leading to Zocalo are very steep, climbing up can be challenging.
We enjoyed our time at this location.

Leisure Partner

10/10

Exceptional

14 Jan 2020

Vane

We stayed at the Delafee Suite and it was amazing; great view! The staff is very friendly and helpful.

Friends_and_family Partner

10/10

Exceptional

12 Jan 2020

Verified traveler

Outstanding hotel. Very spacious room, friendly and helpful staff. Best views in the city. Highly recommended.

Leisure Self

10/10

Exceptional

06 Jan 2020

Claudia

The views we're amazing! And transportation to the city was very simple. Walking to the centro actually easier and faster than any other type of transportation.

Leisure Family

2/10

Poor

08 Nov 2019

Verified traveler

The Leonides room is right off of reception and just outside is the main entrance to the hotel. This made the stay a little noisy and we were nervous about security. The hotel is also a bit out of Centro up a steep hill so must be OK with climbing or take a taxi.

Leisure Partner

10/10

Exceptional

25 Oct 2019

Marina

Loved staying here!!! I would do it again. The panoramic view was spectacular and the staff was great!!!

Leisure Friends

8/10

Excellent

10 Oct 2019

Verified traveler

Staff was excellent. The property was very high on hill with many high steps everywhere. Not a good hotel for older or handicap people
Great service. Beautiful view.

10/10

Exceptional

16 Sep 2019

Verified traveler

Nice location and great view to city. Staff was super friendly and helpful. Shuttle to downtown was good. When we arrived I noticed there was no AC and when I asked the guy who took us to the room he offered me a fan, which helped a lot. Close to downtown but streets have a lot of steps. we decided to use uber and to use the shuttle instead. The only thing we did not like was the bath towels, and that they did not leave extra towels or wash clothes. They offer breakfast, even though we did not use them, I think it is nice for them to offer free breakfast.

Leisure Partner

8/10

Excellent

12 Sep 2019

Dan

Ideal location for a nice visit if the city skyline. It's close enough where you can get downtown, but far enough to not be surrounded by noise.

Leisure Self

4/10

Poor

30 Aug 2019

Verified traveler

Cleanliness of the room and the views from it. Be prepare to walk a steep alley if you do not want to wait for the transportation.

Leisure Family

8/10

Excellent

14 Aug 2019

AlX

Great customer service, good continental breakfast easy to upgrade to a complete. Great overall staying

Leisure Partner

8/10

Excellent

15 Jul 2019

Cynthia

Great hotel, sheets and towels were clean but stained. No air conditioner just a fan.

Family

8/10

Excellent

04 Jul 2019

Jorge

Great location, beautiful hotel. Was a bit hot in the room but overall everything was nice. Beautiful views of the city.

Family

8/10

Excellent

22 Jun 2019

Verified traveler

Great view of the city. Shuttle service it's greatly appreciate 👍 Rooms are spacious, bathroom was clean. Guys working there are very friendly, girls could use a little more friendliness but overall great place.

Leisure Partner

10/10

Exceptional

15 May 2019

Sunil

Quite place qith great city views and only few minute walk to downtown night life !! The only issue was an annoying LOUD dog barking woke me up early @ 6 a.m. and lasted for hours !!

Leisure Self

4/10

Poor

14 Apr 2019

Verified traveler

Upon arrival, they tried to stick us into a windowless tiny room that bore no resemblance to that advertised on Expedia. They blamed the mix up on Expedia. (When we called twice to Expedia, we didn’t get our call answered after lengthy waits!) After an argument, they grudgingly moved us to a room in the downtown property. The room was as advertised, but the bed was rock hard, the towels stiff and old and the sheets paper thin. If you insist on staying here, bring earplugs. Very noisy- loud music until very late, roosters crowing in the early morning and church bells too. With the exception of the manager, the young staff was very helpful and pleasant.

Leisure Partner

8/10

Excellent

06 Apr 2019

Verified traveler

View was good. People were nice. Needed more water for coffee in the room.

Leisure Family

8/10

Excellent

30 Mar 2019

Verified traveler

Very nice place! Definitely not for anyone physically challenged a lot of stairs. Breakfast was very nice food and fruit very fresh. Need new bed the room we stayed in was warm and the bed mattress was flimsy. Water pressure was amazing and flowing. The staff was exceptional knowledgeable attentive and very available truly outways any inconvenience experienced . loved this place!!!

Leisure Partner

8/10

Excellent

25 Mar 2019

Verified traveler

The best view of Guanajuato great service, courtesy shuttle to Universidad de Guanajuato, also you can walk for 15 minutes to down town

Leisure Family_with_children

10/10

Exceptional

04 Mar 2019

A

A very friendly staff in a place with an awesome view.

Leisure Family

10/10

Exceptional

04 Mar 2019

monique

love Chocolate!

loved the setting overlooking the heart of the city. spacious spacious room and terrace with lots of well tended potted plants. staff more than helpful. the free shuttle to town very good . great experience in Guanajuato

Friends

8/10

Excellent

03 Mar 2019

Verified traveler

The view is amazing!!! A little ways from the Center but courtesy shuttle takes you every 2 hours. Spacious and clean rooms.

Breakfast is just toast and coffee.
Staff took forever to bring breakfast.

Leisure Family

10/10

Exceptional

17 Jul 2026

Karen Jeanette

Muy agradable el lugar, la estancia y comida excelente.

Partner

10/10

Exceptional

14 Jul 2026

ARISA

ホテルは山の上の方にありますが、とにかく景色が綺麗で内装がメキシコらしくてかわいいです。特に食堂がとてもセンスが良くておしゃれです。
ただ、部屋に鍵をかけられなかったのでそこだけ直した方が良いかなと思います。
全体的にはこのホテルにしてよかったなと思います。

Self

10/10

Exceptional

13 Jul 2026

Miguel

Todo muy bien

Partner

10/10

Exceptional

08 Jul 2026

Alejandro

Todo excelente

10/10

Exceptional

08 Jul 2026

Luis Manuel

Excelente vista del hotel y muy tranquilo para dormir.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Ernesto

Excelente servicio. Estacionamiento ideal para turistear en el centro. Gracias.

10/10

Exceptional

30 Jun 2026

Jose

Un Hotel, limpio, personal amable, buena ubicacion y con estacionamiento techado, recomendable, si me vuelvo a hospedar en Hotel Chocolate Suite

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Blanca

En esta ocasión Me encantó el personal muy atento De hecho hay un chico que te apoya en ir por mandado si así lo necesitas el lugar súper relajante se puede dormir súper bien las camas cómodas realmente vale la pena bajar y subir para poder ir al centro de donde está la catedral puedo decir que esta es mi segunda ocasión que me espero ahí y volveré a en un mes

Family

10/10

Exceptional

22 Jun 2026

Michelle

buen hotel

Partner

8/10

Excellent

24 May 2026

Elim Michelle Pastrana

La propiedad luce mejor en foto que en persona. La habitación es pequeñita si la quieres solo para descansar. La cama super incomoda. Pero en general está bien para llegar a dormir y disfrutar la vista.
Tiene una terraza para pasar la tarde y ver toda la ciudad. Esta cerca del centro y tiene para comprar cosas básicas.
El personal realmente no los ves pero sabes dónde encontrarlos.
Resuelven como pueden pero te dan solución a lo que pidas

Partner

10/10

Exceptional

16 Apr 2026

OSCAR

Habitación limpia, amplia, bonita. Agua caliente a cualquier hora. Bonita vista, estacionamiento amplio. Restaurante modesto. Solo ni tiene amenidades, pero no se necesitan, no vas al hotel, vas al pueblo. Super recomendable.

10/10

Exceptional

16 Apr 2026

Deus

Un muy bonito Hotel de los pocos que tiene estacionamiento, por lo mismo lo contratamos. Puedes dejar tu carro tranquilamente. La habitación que nos tocó estaba gigante muy limpia y con una vista panorámica única.

Family

6/10

Pleasant

13 Apr 2026

Lilia Chacón

El hotel tiene tres locaciones, que deberían especificar para saber en cual le interesa a un hospedarse.

Family

10/10

Exceptional

10 Apr 2026

Jorge Luis

Habitación linda, limpia y amplia

10/10

Exceptional

08 Apr 2026

Saul

Todo fue una excelente atención, limpieza. Excelente espacio para estacionar y ubicación excelente

10/10

Exceptional

07 Apr 2026

Cristhian Jesus

Habitación muy limpia atención de primera!!

Self

10/10

Exceptional

07 Apr 2026

Cristhian Jesus

Excelente atención

Self

8/10

Excellent

03 Apr 2026

Ma Leonor

Sería útil una mejor señalización, para la entrada del estacionamiento, que es intimidante para los no locales acceder, pero y dentro, muy buen espacio. El restaurante y su personal podrían mejorar la calidez y sazón, el espacio y vista muy bien . La habitación cómoda y espaciosa, las personas de recepción muy amables. No me di cuanta que tenían spa :(

10/10

Exceptional

01 Apr 2026

Christian Israel

Solo fallo la tv que no servia pero todo lo demas muy bien muchas gracias siii po recomiendo :D

Self

10/10

Exceptional

31 Mar 2026

Evelyn

Muy bien todo

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

evelyn

Muy bien todo gracias

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Maximiliano

Excelente opción para hospedarse

Partner

10/10

Exceptional

01 Mar 2026

CRISTINA

La habitacion y ubicación, ademas de que tiene estacionamiento

Self

10/10

Exceptional

25 Feb 2026

Edgardo Adrian

Todo muy bien y buen trato

Partner

6/10

Pleasant

20 Feb 2026

RICARDO

LA HABITACION ESTABA BIEN. YO RECOMIENDO LE PONGAN UN POCO MAS DE ATENCION EN LA LIMPIEZA, EN MI HABITACION ME DEJARON UNOS CALCETINES SUCIOS , UNOS CONDONES Y MUCHOS PELOS EN LA CAMA Y COMO QUE NO CAMBIARON LAS SABANAS

Partner

8/10

Excellent

05 Feb 2026

NICTE-HA

Únicamente poner énfasis en limpieza de ventanas ( telarañas ) sacudir y limpiar polvo en superficies altas .Las toallas tener el cuidado de revisar al limpiar la habitación dejar las dos de baño y la de las manos ,porque menos retiraron y yo la utilizo bastante,sin manchas por favor,son blancas y es muy evidente si traen suciedad ,o roturas .ya que comentan si algo está averiado se lo cobran al huésped pero las toallas ya vienen con hoyos o rasgadas por tanto uso ,las puertas de los lavabos ya necesitan restaurar la pintura o barniz se ven muy dañadas,solo cuidar ese aspecto, todo lo demás bien,excelente vista,lugar .

Business_and_leisure Self

10/10

Exceptional

03 Feb 2026

Maricruz

La habitación es muy amplia y cómoda, el personal fue muy amable

Leisure Partner