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Balcón del Cielo

Guanajuato · Mexico

Carretera Panoramica Pipila S/NView location

9.2/10Excellent321 Reviews
Cleanliness9.4/109.4
Service9.2/109.2
Comfort8.2/108.2
Condition9.0/109.0
Neighborhood9.2/109.2
Amenities9.0/109.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Balcón del Cielo

Centrally located in Guanajuato, Hotel Balcón del Cielo offers 27 guestrooms with flat-screen TVs, complimentary Wi-Fi, and cable programming. Enjoy private bathrooms with rainfall showerheads and daily housekeeping. The hotel features a restaurant, concierge services, a 24-hour front desk, and on-site parking (subject to charges).

A short walk from the Alley of the Kiss and Union Garden, and close to the Guanajuato Funicular and Juarez Theater.

Read more about this hotelShow less

With a stay at Hotel Balcón del Cielo, you'll be centrally located in Guanajuato, steps from Guanajuato Funicular and Juarez Theater. This hotel is 1.8 mi (2.8 km) from San Gabriel de Barrera Ex-Hacienda Museum and 1.9 mi (3 km) from Union Garden.

Stay in one of 27 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have rainfall showerheads and complimentary toiletries. Housekeeping is provided daily, and irons/ironing boards can be requested.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators VIP Access Professional property host/manager Pets not allowed

Important information

  • You need to know
    • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for continental breakfast: approximately MXN 350 per person
    • Uncovered self parking fee: MXN 200 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Guanajuato Funicular 0.1 km / 0.1 mi
Pipila Monument 0.2 km / 0.1 mi
Don Quijote Iconographic Museum 0.3 km / 0.2 mi
Alley of the Kiss 0.4 km / 0.3 mi
Union Garden 0.4 km / 0.3 mi
Church of San Diego 0.4 km / 0.3 mi
Juarez Theater 0.5 km / 0.3 mi
Basilica of Our Lady of Guanajuato 0.6 km / 0.3 mi
La Paz Square 0.6 km / 0.4 mi
Museo del Pueblo de Guanajuato 0.6 km / 0.4 mi
University of Guanajuato 0.6 km / 0.4 mi
Temple of the Company of Jesus 0.7 km / 0.4 mi
Temple of the Jesuit Order 0.7 km / 0.4 mi
Diego Rivera Museum 0.7 km / 0.4 mi
Ninteenth Century Museum 0.7 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2009
  • Year of most recent renovation: 2013
  • Total number of rooms: 27
  • Number of floors (main building): 2
  • Annexe (s): 1
  • Number of floors (annexe): 1
  • Single rooms: 5
  • Double rooms: 5
  • hotel
  • MasterCard
  • Visa
  • Visa Electrón
Show 25 more facilities & services
  • City centre
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Room service
  • Laundry serviceExtra charge
  • Medical serviceExtra charge
  • Multilingual staff
  • Hotel safe
  • Cloakroom
  • Shop
  • Terrace
  • Concierge
  • Luggage room
  • Café
  • Restaurant
  • Non-smoking area
  • TV lounge
  • MassageExtra charge
  • Continental breakfast
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Balcón del Cielo

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO QUEEN BEDS SUPERIORSTUDIO • TWO QUEEN BEDS SUPERIORSTU.2Q-SU

    Photos are not available for this room type.

    Balcón del Cielo

    STUDIO TWO QUEEN BEDS SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO QUEEN BEDS SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2Q-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEWDOUBLE • CITY VIEWDBL.CV

    Photos are not available for this room type.

    Balcón del Cielo

    DOUBLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIOR WITH DOUBLE BEDQUADRUPLE • SUPERIOR WITH DOUBLE BEDQUA.DB-SU

    Photos are not available for this room type.

    Balcón del Cielo

    QUADRUPLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Balcón del Cielo

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH BALCONYRoom • WITH BALCONYROO.BL

    Photos are not available for this room type.

    Balcón del Cielo

    Room WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR CITY VIEWDOUBLE • SUPERIOR CITY VIEWDBL.CV-SU

    Photos are not available for this room type.

    Balcón del Cielo

    DOUBLE SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEWQUADRUPLE • CITY VIEWQUA.CV

    Photos are not available for this room type.

    Balcón del Cielo

    QUADRUPLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR TWO DOUBLE BEDSDOUBLE • SUPERIOR TWO DOUBLE BEDSDBL.2D-SU

    Photos are not available for this room type.

    Balcón del Cielo

    DOUBLE SUPERIOR TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIOR CITY VIEWQUADRUPLE • SUPERIOR CITY VIEWQUA.CV-SU

    Photos are not available for this room type.

    Balcón del Cielo

    QUADRUPLE SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Balcón del Cielo

9.2
Excellent
321 Reviews
Cleanliness
9.4 /10
Service
9.2 /10
Comfort
8.2 /10
Condition
9.0 /10
Neighborhood
9.2 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
02 Aug 2026
Awil
It was great to be there. The best view I have ever seen and I travel the world.
10/10
Exceptional
01 Aug 2026
Jose
loved it so much
10/10
Exceptional
31 Jul 2026
Jacqueline
Dairy, Queen and Beautiful view
10/10
Exceptional
29 Jul 2026
Teresa
Our room was excellent. Has air conditioning, very comfortable room, blackout curtains. Very friendly staff. And the scenery was amazing
10/10
Exceptional
25 Jul 2026
EDUARDO
El Hotel Balcon del Cielo es uno de los mejores hoteles donde nos hemos quedado !
Sin duda alguna tiene una de las mejores vistas que pueda tener GTO !!
El personal del Hotel fue Realmente muy amable !
100% Recomendado !!
10/10
Exceptional
20 Jul 2026
Adriana
This hotel is amazing. The location is excellent, right next to the funicular to ride down to the city. (The cost of the funicular is included in the room cost and you get priority to board.) The room was spacious and clean, I love the balcony room with view to the city. I will definely recommend this hotel to anyone traveling to Guanajuato. The parking is pretty close. Staff were very helpfull. We will definitely be back to this hotel on our next trip to Guanajuato.
Friends_and_family Family
8/10
Excellent
12 Jul 2026
Ruben
It was a little difficult to find the place using GPS, but one of the local tour guides led us to the parking lot for a small and reasonable tip.
10/10
Exceptional
24 Jun 2026
Monica
Clean room , great customer service and easy to book
Friends_and_family Family
10/10
Exceptional
20 Jun 2026
Gregorio
This hotel has a perfect view of the city
Family
10/10
Exceptional
19 Jun 2026
Rosa
Es un hotel muy tranquilo y el personal super amable. Rosario la de limpieza muy amable y respetuosa. Si vuelvo a quedarme en Balcon del Cielo aparte te dan una tarjeta para el funicular es un servicio muy bueno.
Partner
10/10
Exceptional
08 Jun 2026
Daniela
Great location friendly front desk staff.
10/10
Exceptional
05 Jun 2026
Cornelio
I like it I I recommended
10/10
Exceptional
29 May 2026
Marina
La vista à la ciudad viendo el amanecer ❤️
8/10
Excellent
24 May 2026
Benjamin
Everything was excellent for this place . The only thing that disappointed me was that the hot tub had no hot water and the safe in the room never worked properly. Other than everything else was beautiful, very clean and great views
10/10
Exceptional
12 May 2026
Viridiana
it had the most amazing view! and the staff was super friendly!! loved it!
Partner
10/10
Exceptional
05 May 2026
Oscar
The only thing bad at this property is a parking lot you gotta walk to the hotel like maybe half a mile to get to the hotel
Partner
10/10
Exceptional
23 Apr 2026
Danis
It's a clean and beautiful place, with great views of the city. The only draw back is they have a lot of stairs. The staff was very helpful and friendly.
Friends_and_family Friends
8/10
Excellent
20 Apr 2026
Francisco
Clean room
Partner
10/10
Exceptional
16 Apr 2026
Scarlet
Staff was super friendly helped us find a personal driver for our trip and were able to do an early check-in at 5 AM which we appreciated. The staff was all super professional and helpful. Not to mention the view in this place is amazing. I would recommend staying here the only downside was it not having an ice machine, which is understandable. Overall would recommend staying here !
Family_with_children
8/10
Excellent
06 Apr 2026
Jose
Good nice
Partner
10/10
Exceptional
07 Mar 2026
Kevin
The room was perfect, the views were great and the closeness to the funicular allowed us to quickly arrive at the center of Guanajuato. This is the perfect location.
Family
10/10
Exceptional
05 Feb 2026
Hector
Amazing view!
10/10
Exceptional
25 Jan 2026
victor
My room was very clean the bed was a little stiff but adequate. Staff was very polite and friendly also very helpful. I enjoyed my stay there
6/10
Pleasant
06 Jan 2026
Yolanda
Me dieron avitacion diferente 3 dias batallando para q me la cambiaran y nada pesimo servicio la cama muy incomoda aparte tienes q estar antes de las 9 en el hotel porq si no tienes q pagar uber o taxi para poder yegar
Leisure Partner
10/10
Exceptional
02 Jan 2026
Cornelio
The room was perfectly
10/10
Exceptional
02 Jan 2026
Cornelio
Yes, it was beautiful experience like always
Leisure Partner
8/10
Excellent
31 Dec 2025
Silvia
AC was perfect. Has heat and cold, balcony view was absolutely amazing! Parking is charged separately, and located close to the hotel (I would consider it upstairs); the hotel itself is where the trolley that takes you up and down is. The only kind of downside was the trick to the hot water. You need to open the water faucet and leave it in the middle position for 5 minutes otherwise the water will remain ice cold and there's no in between, it switches from ice cold to boiling hot. But. It's manageable so long as you're not showering over 20 minutes.
Leisure Family
6/10
Pleasant
26 Dec 2025
Pang
Room was dusty when I walked in. I had to wipe down the counters and the balcony table. The room that I was in, there wasn’t really any hot water. I would have to wait awhile for it to get hot. The cleaning lady although did a great job tidying up the bed and room. Walls were too thin. I can hear the people next to us and down the hall. At one point I couldn’t even sleep bc next door was too loud. Went to tell the front desk person, but not sure if they even did anything about it bc I still hear the loudness. I had to put on my ear piece just to fall asleep. But it is a beautiful view and love the quick access to the funicular bc we got passes from the hotel. I do wish that the funicular closes at midnight, bc I like to stay up late in the city and when it’s pass 9pm I would have to walk up the stairs just to get to the hotel. That’s very tiring. It makes me cut time short bc I don’t want to climb the stairs every night.
Leisure Friends
10/10
Exceptional
23 Sep 2025
Cornelio
Clean rooms, air conditioner stuff
8/10
Excellent
21 Sep 2025
Bernarda
Buena ubicación y personal amable
8/10
Excellent
18 Sep 2025
Spencer
Generally the stay was OK. A little further away from the main tourist area than expected. Initially you have to take the funicular up to check in. If you are in town after 9:30 p.m. then you need to either walk up the steep hill or catch a taxi to the entrance. If you need to go down into town before 9:30 a.m, when the funiculus starts, then once again you need to walk down the hill. Just be aware of this before booking.
Leisure Self
10/10
Exceptional
13 Sep 2025
Fernando A
Superlativo location do not expect great Food Service but it is located very near downtown thanks to a funicular very handy that works from 9am to 10pm
Friends_and_family Family
10/10
Exceptional
11 Aug 2025
Pedro
Make sure you get a room with a balcony, the view is priceless and the sunrise is unbelievable.
Leisure Partner
10/10
Exceptional
18 Jul 2025
Cornelio
It’s simple great hotel
Business_and_leisure
10/10
Exceptional
25 Jun 2025
Julia

Guanajuato City trip

We had a great stay and the only issue was that we had a delay in getting hot water but the hotel was able to offer us another room for us to use. The property is right next to the Pipila statue and use of the funicular was complimentary with our reservation so that was a plus! The view was amazing from our balcony and totally recommend this property! We had a great experience and overall cleanliness of the room and hotel was great!
Friends_and_family Family
10/10
Exceptional
22 May 2025
Ana
Excellent place
Family
10/10
Exceptional
13 May 2025
Jasmine
So cute and breathtaking views
8/10
Excellent
07 May 2025
Claudia
Convinient transportation
Leisure Partner
8/10
Excellent
14 Apr 2025
Teresa
Beautiful place but alittle far the center
6/10
Pleasant
28 Feb 2025
Yesica
Beautiful hotel and area. My only concern is I paid for the room with the hot tub and the water didn’t come out. I kept telling the clerk if they could help with this. The clerk said that’s how it is and it’ll come out eventually. It never came out, it’s not worth paying extra for the room with the hot tub.
Partner
10/10
Exceptional
14 Feb 2025
Siavash
Excellent service. Staff members were very helpful.
Business Partner
10/10
Exceptional
30 Jan 2025
cesar joel
It has very nice facilities, very clean and quiet, as well as a beautiful view of the city and very good service.
Leisure Friends
4/10
Poor
23 Jan 2025
Veronica
The shower water I couldn’t control it. The staff lied about the sliding door wasn’t a let to lock because of security reason. What about my security? Small rooms, really hard mattress. No parking included you have to pay extra for parking, they give you a small discount. You have to park your car really far away and lonely place. There is a lot of stairs if you travel with kids or elderly it’s an inconvenience.
Leisure Family
10/10
Exceptional
03 Jan 2025
Jesus
This property is located up the hill so ensure you plan your day around the schedule of the funicular (trolley thing that transports you from the central area up to the hotel, which is next door to Monumento Al Pipila). The hotel does give you a complementary pass so you get priority and unlimited trips. We didn't find this to be an issue. We did have to take the callejones (side streets with stairs) up to the hotel in the evening. We never had an issue but it could be a risky area at night, even though there are cameras and lighting. Another minor thing is that we did have to wait to get into the hotel a couple evenings as there was no one at the desk and they locked the front door. Within 15 minutes someone did eventually come. The room was large, clean, and more quiet as you were a distance from the downtown area. The views from the room were amazing, as you could see the beautiful colours of Guanajuato!
Leisure Partner
8/10
Excellent
30 Nov 2024
Armando
Overall this place is a pleasant place to stay with lots of benefits. The biggest benefit is having VIP access to the funicular. Rooms were kept tidy daily and staff was friendly. Location is perfect, with lots of places nearby to see and dine in.
Leisure Family_with_children
8/10
Excellent
19 Nov 2024
Thomas
Great views. Noise from town could be heard despite distance. Funicular passes made the location work well for us. Carrying luggage up 3 flights to get early Uber before staf arrived was toug.
Business_and_leisure Partner
8/10
Excellent
02 Nov 2024
Michael

Good place to stay in Guanajuato

Good hotel at TOP of Funicular. A bit hard to find if arriving by car. Parking is the Monumento de Pipila parking - quite inexpensive. If you like staying out later than 9pm, then get ready to walk up the funicular (not an issue for us). Bring earplugs as hotel is in a public area and can be somewhat noisy.
Partner
10/10
Exceptional
01 Aug 2024
Maria
We really like it
10/10
Exceptional
19 Apr 2024
gabriel
The room i had only had view of half the city..and it was not the half that could see downtown
Leisure Partner
10/10
Exceptional
21 Dec 2023
MIRNA
It was an incredible experience!! I would definitely stay again. Love the Funicular availability to guest, fast and friendly check-in and staff.
Leisure Family
10/10
Exceptional
22 Nov 2023
Bernardino
Everything was perfect
Leisure Family
8/10
Excellent
13 Sep 2023
Kathleen
Very nice clean rooms but so worth it with the beautiful view!
Leisure Partner
6/10
Pleasant
20 Aug 2023
Aaron
Staff is friendly, location is great with low city noise, access is a challenge, avoid breakfast.

The location is great if you want to stay away from the noise of the people and activities going on in the city and still be very close to everything.
The downside is the access to the hotel, if you come from the city's downtown (which will be the case most of the time), you have to use the funicular (cable car), the hotel will give you priority passes which will help you avoid the lane. But, beware, it closes at 9:40pm and 8:40 in the weekends, so you'll have to walk your way up, and is a steep climb with very dark and lonely alleys. So if you plan to visit town at night, you'll have to Uber or climb.

The easiest access for your transport to the airport will be up, at Pipila's monument, and that's another set of stairs to climb, and no bellboy, at least none available when we requested help. So be ready to climb 4 sets of stair carrying luggage.

If you get to the lobby after 2pm and want coffee, you'll only find cold coffee, not one day during our 7 nights was there hot coffee available.

We requested 2 extra towels on day one, and had to remind front desk until we got them at the third day.

We ran out of cable TV for a couple of days and no one knew why or how to fix it, it just came back couple days later.

We opted for breakfast included, and is not bad, but don't expect variaty, the same every day, chilaquiles with some protein, sweet bread and juice and cofee.
Leisure Family_with_children
10/10
Exceptional
14 Aug 2023
Priscilla
I would definitely stay again
10/10
Exceptional
28 Jun 2023
Stephanie
It is in a spectacular location with a great view. The downtown area is only a short train/tram ride away which you get unlimited rides on for staying at the hotel. The staff were all very nice.
Leisure Friends
10/10
Exceptional
17 Mar 2023
Alonso
Me gusto que estaba muy accesible y el personal muy atento. Limpieza y comodidad excelente.
8/10
Excellent
11 Oct 2022
CARLA
We really enjoyed our stay. The staff was super nice and friendly. This place is in the perfect location with a beautiful view. Will definitely be visiting again.
Partner
6/10
Pleasant
05 Oct 2022
Francisco
Great location. Balcony/terrace great for enjoying good coffee/wine. Staff was attentive, friendly, but there was not hot water on demand. Eco-goal using solar water heaters is not for hospitality applications; during our stay; hot water was available only between 10:30 hrs to 17:00 hrs ( 5 pm).
Few amenities can make up for the lack of hot water on demand.
Leisure Family
10/10
Exceptional
03 Sep 2022
Yolanda
The views from this hotel are amazing! Enjoyed the free access to the funicular. The hotel is super close to el Pipila monument.
Leisure Family
10/10
Exceptional
27 Jul 2022
Diana
Perfect view of Guanajuato City! Just go up some stairs and you’re at the Pipila monument where you can also find food stands, souvenir stands, etc. Perfect when you’re craving a night snack. I believe the latest they’re there is 10p. With your stay at this hotel, you get unlimited rides on the Funiclar. They also have coffee at your disposal anytime at the lobby.
Leisure Family
10/10
Exceptional
09 Jun 2022
Luis
Beautiful property with excellent view and EXTREMELY clean. Thank you!
Leisure Partner
10/10
Exceptional
07 May 2022
Gustavo
The view is awesome, highly recommended if you want the best view of town from your hotel room. The hotel rooms are clean and recently remodeled. Finding the hotel was a bit tricky, but mostly because I did not read the instructions.
Leisure Family
10/10
Exceptional
18 Apr 2022
??
Very good access and view
10/10
Exceptional
02 Jun 2021
Carlos

Balcon

Great stay great views. The balcon is located to the side of the hotel. Rooms have great views of downtown. No AC in the room I suggest ceiling fan to improve air circulation.
Friends_and_family Family
10/10
Exceptional
22 Feb 2021
Verified traveler
The funicular (tram) is a part of the hotel so you can have a beautiful view from a cliff and without even leaving the building you can get on the funicular and it drops right behind the Teatro Juarez in the heart of the city. The ride is only a couple of minutes, the view is amazing, the hotel gives you a free pass which also allows to you go to the front fo the line. I was alone and got a room with no balcony but still had a great view, so check to be sure you're getting a balcony if you want one, because not all rooms have one. The rooms have no heat and in February I was cold at night even with the extra blanket, so if you're going in the winter take warm pajamas. El Pípila is right next to the steps down to the hotel. There was a outdoor party atmosphere in the evening on Saturday. Don't know about other nights. A great breakfast is included: Coffee, juice, yogurt, granola, a plate of fruit, chilequiles with a choice of meat, sweetbread and regular bread, all delivered to your room but the earliest you can get it is 9:00.
Leisure Self
8/10
Excellent
12 Feb 2020
Mimi

Great first visit hotel.

Great location, breakfast was wonderful and having the funicular pass was a real bonus. However, walls are very thin so place was noisy. Could hear people outside at the view spot below my room having fun very late, and could hear people above me walking around in heels, as well as other things. Motion detector lights in hallway woke me up, too, because of glass wall in bathroom.
Friends_and_family Friends
10/10
Exceptional
24 Jan 2020
Verified traveler
I loved the view from my balcony. Room clean. The front desk was helpful. I does help to have at least some Spanish when staying at this hotel.
Leisure Family
8/10
Excellent
08 Dec 2019
Fernando
Beautiful view and very frendly staff..
.........
Leisure Partner
6/10
Pleasant
30 Nov 2019
Verified traveler
Free breakfast was really good. Harder to get here if you miss the funicular time at 9:45. You'll end up taking Ubers so factor that into the cost but you do get free funicular rides. The front desk people were really nice. Hard to find the property at first. You have to go down stairs and then walk through this bazaar. Basically walk towards the funicular and you'll find the hotel. The city view room we got had a super tiny window so wasn't really worth it but being close to the view was nice. Bathroom door was a sliding glass so less privacy than would have been nice.
Leisure Friends
10/10
Exceptional
23 Oct 2019
Verified traveler
Getting to the hotel was not the easiest. I took an Uber and I copied the address on this website and it took me to a complete different area. I would suggest you tell the Uber to take you to El pipila it’s literally right next door. The hotel has an awesome view and the staff is really friendly. Especially the young lady that is there in the afternoon. I would defiantly stay here again
Family
10/10
Exceptional
25 Jun 2019
Felipe

Great Perks, Amazing Staff, Breathtaking Views.

Without a doubt, Balcon del Cielo is a great option if you decide to visit Guanajuato. The views are breathtaking, the staff is very friendly, and the beds are comfortable. With your stay you get unlimited acccess to the furnicular (which also comes with priority boarding if there's a line). I'd suggest choosing the breakfast option if you're able to. Breakfast at Valadez was incredible!

If you're traveling with a group, be mindful that the bathroom is not completely separate from the bedroom. There is a glass door that separates them both. It wasn't a deal breaker as we were just two guests but it would have been an interesting situation if there three or more in the room.

Overall, the perks, staff, and view make Balcon del Cielo a great choice if you find yourself in beautiful Guanajuato.
Friends
10/10
Exceptional
10 Mar 2019
Verified traveler
We LOVED Balcon del Cielo. There were many things that made our stay unique and the hotel far exceeded our expectations. The hotel is, as described, situated above the town with an incredible view of the city. You do have to ride the funicular to get to/from town but this is easy-peasy as the hotel provides a card for you to use to ride for free, there are rarely lines, the funicular is a very short trip, and it deposits you directly into the center of town and also right in front of the hotel. Cabs can also easily get you to/from the hotel and you just take a few steps down to get to the hotel. The free breakfast is served at a restaurant near the base of the funicular and it is essentially a 3-course meal in a really nice restaurant-- we were blown away! Every day we were stuffed after eating there. Coffee, juice, an assortment of breads and salsas, as well as a large choice of main dishes. It was fantastic and we weren't expecting anything so nice. The staff are incredibly friendly and our hotel was cleaned each day with far more care than I've experienced elsewhere. One thing that took us a while to figure out was the hot water in the shower, but that's because the two knobs are situated vertical and the bottom knob is for hot water. It can get VERY hot, so no worries, you will have plenty! I highly, HIGHLY recommend this hotel!
Leisure Family
10/10
Exceptional
18 Feb 2019
Verified traveler
First off I want to say I will definitely stay here again. The staff was super friendly and helpful with tour suggestions, we were also able to purchase tours with them.
The room we got had a terrace, located on the first floor, literally behind reception, it’s a small hotel but very clean and mostly quiet. You can hear people walking around and talking here and there but compared to how loud the city itself is at night, it didn’t bother me at all. I read other reviews that said the funicular was very loud, but honestly I didn’t hear it at all, and I was able to sleep all night very comfortably. Im glad I chose staying up on that hill rather than down below, I could hear the hustle and bustle from my terrace, so I can’t imagine how loud it must of been for people staying at the bottom of the hill. Speaking of the funicular, we were given passes of unlimited use for the funicular, which was very convenient, plus if there’s a long line you get priority, which came in handy on our last day, there was a long line to get back up the hill, but we were able to walk right up to the front. If you miss the last ride going up, don’t worry, there’s stairs, and they’re not bad. Included was daily breakfast discount at the restaurant Casa Valadez, and let me tell you, I was blown away by how good the food was and how big the portions were, it’s located just at the bottom of the funicular, in front of the Teatro Juarez. I will visit again, and this hotel will be my first choice.
Leisure Partner
10/10
Exceptional
26 Dec 2018
Verified traveler
the view of down town is beautiful.................
Leisure Partner
4/10
Poor
26 Jun 2018
EUNSOOK
Amazing view. You can see the whole Guanajuato city and thanks to the funicular, easy access from the centro.
However, we were very upset with the poor service.
First, we wanted to ask the easiest way to the hotel from the autobus terminal but they didn’t answer the phone. And when we arrived, there was no elevator so if you’re traveling with heavy luggage, I strongly discourage you staying here.
Also, we reserved a double room with balcony view (the main reason for staying at this hotel) but they gave us a double room with no terrace. When we said there must’ve been a mistake, they said only single rooms have balconies. So we showed our reservation, then they suddenly said it’s possible from our second night without any apologies. We were very frustrated and after few minutes they eventually showed us a double room with balcony. Apparently they lied to us several times which is unacceptable.
Also, we told the front desk ‘do not disturb’ but they kept coming into our room to clean the bathroom.
Lastly, room number 1 is right next to the funicular, so it’s very noisy.

호텔이라기보단 모텔 수준입니다. 호텔에 있을 거라고 기대하시는 거 거의 없다고 보시면 돼요.
뷰가 좋다고 그래서 일부러 조금 더 비싼 발코니 방으로 예약했는데 체크인시 직원이 발코니 있는 방은 싱글룸밖에 없다고 거짓말을 하더라구요. 호텔스닷컴 예약 찾아서 보여주니까 마지못해 발코니 있는 더블룸으로 바꿔주면서 아무런 해명도 사과도 없어 직원들의 태도가 너무 불쾌했습니다. 특히 남자 직원이 인상은 좋으나 눈치도 없고 엄청 비매너였습니다. 뭐라고 하면 못 알아듣는 척하고 서비스가 굉장히 별로였습니다.
그리고 저희가 제공받은 더블룸은 로비와 푸니쿨라 바로 옆방인데 방음이 안 돼서 너무 시끄웠고 샤워기 물도 너무 퍼져서 사용하기 불편했습니다.
경치는 삐삘라 언덕에서 보는 거랑 비슷하니 센트로에 숙소 잡으시는 걸 추천합니다.
Family
10/10
Exceptional
03 Aug 2026
GABRIELA
Nuestra experiencia fue muy buena. El nivel de servicio y la atención fueron excelentes, todo el personal es sumamente atento, amable y siempre dispuesto a resolver cualquier duda.
La limpieza se lleva un 100.
​Un agradecimiento y reconocimiento especial para Ángel \"nuestro guía\", quien hizo que nuestras actividades y recorridos fueran inolvidables. Su conocimiento, calidez y pasión por lo que hace le dieron un valor agregado increíble a nuestro viaje, recreando la historia que envuelve a Guanajuato y despertando el deseo de regresar.

¡Recomendado al 100%!
10/10
Exceptional
21 Jul 2026
juan antonio mosqueda
Exelente lugar buena ubicación
Partner
6/10
Pleasant
20 Jul 2026
Celina Anayansy
No me quisieron facturar y eso era indispensable para mi. Deberían especificar si van a elaborar o no factura para saber si uno reserva o no en ciertos hoteles.
Partner
10/10
Exceptional
18 Jul 2026
Pedro
Genial el servicio siempre al. Pendiente si salias en la. Madrugada y si tienes auto o moto tienen estacionamiento al lado del pipila
10/10
Exceptional
17 Jul 2026
Damian
El aire acondicionado no tenía y el ventilador hacía mucho ruido
Friends
8/10
Excellent
07 Jul 2026
Jaime
Todo muy bien excepto la cama con mucho rechinido. Siempre se agradece el cafecito en la habitación. Había que bajar a recepción por el café.
Por todo lo demás excelente servicio. Y mención honorifica el Funicular incluido.
Partner
10/10
Exceptional
25 Jun 2026
Miguel Angel
Excelente en general, sus habitaciones muy limpias, excelente vista y el personal muy atento y amables. Les doy 10 de 10
Family
10/10
Exceptional
23 Jun 2026
Raymundo
El hotel muy bonito con un plus de tener acceso gratuito y preferencial al momento de usar el funicular

Cuando vengan pregunten por Sergio Martínez execelente atención y trato
Family
8/10
Excellent
17 Jun 2026
Giselle
Estuvimos en 2 habitaciones distintas y la tapa del lavamanos estaba casi cerrada, en ambas habitaciones, lo cual dificultaba q se fuera el agua como normalmente ocurre... Y el agua de la regadera salió caliente y luego fría en una de las habitaciones
Family
10/10
Exceptional
15 Jun 2026
Koji
cierran temprano carrito
Friends
10/10
Exceptional
12 Jun 2026
Beatriz
Solo me gustaría que sus convenios, estuvieran al 100 bien explicados yaqw decía que el estacionamiento y el desayuno estaba incluidos y a llegar no fue así todo era por separado, del hotel sin queja alguna todo super bien
Partner
10/10
Exceptional
07 Jun 2026
Daniela
Hotel muy limpio, silencioso, super bien ubicado, la atención del personal fue maravillosa
Partner
6/10
Pleasant
04 Jun 2026
Alejandro
La limpieza muy bien
Personal atentos
Aire acondicionado bien
Vista increible

Tv muy mala recepcion al igual q el internet
La habitación no contaba con plancha ni cafetera
Un poco ruidoso en los pasillos
Partner
10/10
Exceptional
01 Jun 2026
Yesica
Super limpieza y cómoda
Family_with_children
10/10
Exceptional
24 May 2026
Pablo Enrique
La habitación 8 no tiene AA y si se necesita el ventilador ayuda pero no es suficiente cuando hace calor, la habitación 4 todo muy bien como siempre
Family
10/10
Exceptional
18 May 2026
Rocio Guadalupe
Excelente hotel, muy limpio y con una vista hermosa de la ciudad.
Business
10/10
Exceptional
18 May 2026
Angélica
Excelente lugar para hospedaje, 100% recomendado.
Friends
10/10
Exceptional
20 Apr 2026
Yuji
スタッフ対応、部屋からの景色は最高でした。ケーブルカーのフリーパスも付いていてアクセスも最高でした
Partner
10/10
Exceptional
05 Apr 2026
Jorge Arnulfo
Bella vista
Friends
10/10
Exceptional
28 Feb 2026
SALVADOR MENDEZ
La habitación y su vista
10/10
Exceptional
27 Feb 2026
Luis
Buen
10/10
Exceptional
24 Feb 2026
Gustavo
..
6/10
Pleasant
22 Feb 2026
Jose
Falta un poco más de quipo de baño y el internet no funciona
Partner
10/10
Exceptional
16 Feb 2026
HIROAKI
景色がとても良かった!スタッフさんも優しい方々でした!
Business_and_leisure Self
10/10
Exceptional
14 Feb 2026
Jaazia
Muy tranquilo, un poco complicado el acceso, pero el funicular está incluido, las habitaciones muy comodas y espaciosas.
Friends_and_family Family

Location & surroundings

Balcón del Cielo
Carretera Panoramica Pipila S/N, Guanajuato, Mexico

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Balcón del Cielo

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