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Mercure Melbourne Caroline Springs
Melbourne - VIC · Australia
10 20 Lake Street, 20View location
8.8/10Excellent797 Reviews
Cleanliness9.2/10 9.2
Service8.8/10 8.8
Comfort8.8/10 8.8
Condition9.0/10 9.0
Location8.0/10 8.0
Neighborhood8.4/10 8.4
Value8.8/10 8.8
Amenities8.8/10 8.8
See all ratings- Business hotels
- Sustainability certification
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Mercure Melbourne Caroline Springs
Mercure Melbourne Caroline Springs offers 98 contemporary styled rooms and apartments each with their own balcony. Located just 25 mins from the CBD and major airports this award winning venue is ideal for business and leisure.
An all in one venue that offers service and facilities you would expect from an international standard hotel including three dining options, conference and event facilities, indoor pool and spa and fitness centre.
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With a stay at Mercure Melbourne Caroline Springs in Melbourne (Caroline Springs), you'll be within a 10-minute drive of Clarke Road Streamside Reserve and Banchory Grove Grassland Nature Conservation Reserve. This hotel is 11.4 mi (18.4 km) from Flemington Racecourse and 3.8 mi (6.1 km) from Watergardens Town Centre.
Make yourself at home in one of the 98 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Smoking areas
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
11:00 PM
Check-out until
10:00 AM
Minimum check-in age
18
Hotel policies
Parking height restrictions apply
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: AUD 250.00 per accommodation, per stay
We have included all charges provided to us by the property.
-
You need to know
- One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Only the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Prepaid credit cards are not accepted for any bookings
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Fee for cooked-to-order breakfast: approximately AUD 5 to 25 for adults, and AUD 10 to 10 for children
- Fee for in-room wireless internet: AUD 20 per night (rates may vary)
- Fee for in-room wired internet: AUD 20 per night (rates may vary)
- Early check-in fee: AUD 50 (subject to availability)
- Late check-out fee: AUD 50 (subject to availability)
- Rollaway bed fee: AUD 44.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Clarke Road Streamside Reserve
4.1 km / 2.6 mi
Watergardens Town Centre
6.1 km / 3.8 mi
Banchory Grove Grassland Nature Conservation Reserve
6.3 km / 3.9 mi
Cairnlea Lakes
7.3 km / 4.5 mi
Calder Park Raceway
9.1 km / 5.7 mi
Sunshine Hospital
9.4 km / 5.9 mi
Organ Pipes National Park
9.8 km / 6.1 mi
Overnewton Castle
10.8 km / 6.7 mi
Galli Estate Winery
11.4 km / 7.1 mi
Fun City
12.9 km / 8 mi
Truganina South Nature Conservation Reserve
14.7 km / 9.1 mi
Westfield Airport West Shopping Centre
16 km / 9.9 mi
Tabcorp Park
16.9 km / 10.5 mi
AFL Max Melbourne
17.2 km / 10.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 98
- Number of floors (main building): 3
- Twin rooms: 35
- Apartments: 10
- Studios: 10
- Superior rooms: 37
- Family rooms: 1
- Accessible rooms: 5
- hotel
- American Express
- JCB
- Diners Club
Show 59 more facilities & services
- MasterCard
- Visa
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Wired Internet
- Wi-fiExtra charge
- Secure parking
- Room service
- Launderette
- Babysitting serviceExtra charge
- Multilingual staff
- 24-hour securityExtra charge
- Smoke detector
- Hotel safeExtra charge
- Lift access
- GardenExtra charge
- Terrace
- Sun terraceExtra charge
- Gym
- Newspapers
- Luggage room
- Dining area
- Clothes dryer
- Towels and bed linenExtra charge
- Café
- Bar
- Restaurant
- Non-smoking area
- Smoking areaExtra charge
- Highchairs
- Air conditioning in Restaurant
- Conference room
- Meeting room
- Projector
- Printer
- Photocopier
- Audio-visual equipment rental
- FaxExtra charge
- Indoor freshwater pool: 1
- Children playground
- CasinoExtra charge
- TV lounge
- Ecotourism Australia Sustainable Tourism Certification
- Breakfast
- À la carte lunch
- À la carte dinner
- Special dietary options
- Gluten-free meals
- Vegetarian meal
- Vegan meal
- Deposit on arrivalExtra charge
- Non-smoking establishment
- Single-Use Plastic Free
- Fitness
- Billiards
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 29 m²DBL.KG
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Desk
- Wheelchair-accessible
- Alarm clock
- Shower
- Hairdryer
- TV
- Internet access
- Minibar
Show all 14 amenities
- Wi-fi
- Ironing set
- Individually adjustable air conditioning
- Individually adjustable heating
- Safe
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
DOUBLE KING SIZE BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Desk
- Wheelchair-accessible
- Alarm clock
- Shower
- Hairdryer
- TV
- Internet access
- Minibar
- Wi-fi
- Ironing set
- Individually adjustable air conditioning
- Individually adjustable heating
- Safe
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE SUPERIOR WITH BALCONYSINGLE • SUPERIOR WITH BALCONYSGL.BL-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- SUPERIOR WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
SINGLE SUPERIOR WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- SUPERIOR WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: SGL.BL-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO WITH BALCONYSTUDIO • WITH BALCONYSTU.BL
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
STUDIO WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: STU.BL
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
APARTMENT STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: APT.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
Double or Twin STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 29 m²DBL.SU-1
Room overview
Smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room amenities
- Ironing set
- Housekeeping
- Cable TV
- Desk
- Toiletries
- Wi-fi
- Bathroom: 1
- Shower
Show all 16 amenities
- Hairdryer
- TV
- Wheelchair-accessible
- Balcony
- Safe
- Individually adjustable air conditioning
- Tea and coffee making facilities
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
DOUBLE SUPERIOR
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU-1
Room amenities
- Ironing set
- Housekeeping
- Cable TV
- Desk
- Toiletries
- Wi-fi
- Bathroom: 1
- Shower
- Hairdryer
- TV
- Wheelchair-accessible
- Balcony
- Safe
- Individually adjustable air conditioning
- Tea and coffee making facilities
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO STANDARDSTUDIO • STANDARDSTU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
STUDIO STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: STU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 29 m²STU.KG
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Individually adjustable air conditioning
- TV
- Shower
- Hairdryer
- Safe
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
STUDIO KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Room amenities
- Individually adjustable air conditioning
- TV
- Shower
- Hairdryer
- Safe
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
FAMILY ROOM WITH BALCONYFAMILY ROOM • WITH BALCONYFAM.BL-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
FAMILY ROOM WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: FAM.BL-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin SUPERIOR WITH BALCONYDouble or Twin • SUPERIOR WITH BALCONYDBT.BL-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
Double or Twin SUPERIOR WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: DBT.BL-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
Double or Twin SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBT.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR WITH BALCONYDOUBLE • SUPERIOR WITH BALCONYDBL.BL-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
DOUBLE SUPERIOR WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: DBL.BL-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT KING SIZE BEDAPARTMENT • KING SIZE BEDAPT.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Melbourne Caroline Springs
APARTMENT KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: APT.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Mercure Melbourne Caroline Springs
100
reviews shown
Faisal
Thank you
Wayne
Clean room, great staff.
Umair
Room doesn’t provide slippers and no drinking water at all.
I’ve been in lot of places but this one doesn’t meet the standards I have witnessed.
Not good welcome at all
I’ve been in lot of places but this one doesn’t meet the standards I have witnessed.
Not good welcome at all
Scott
Excellent stay, rooms were clean, staff was great.
Helena Loloahi Laaina
Very good 👍
Suan Lee
The reception did not have my contact details from Wotif who did not pass it on to Mercure. So when we arrived, they told us they could not check us in due to plumbing problems. No rooms were available.
They eventually sweetened the situation with a free dinner and moved us onto Quest apartment.
They eventually sweetened the situation with a free dinner and moved us onto Quest apartment.
Lisa
Loved our stay, very happy with our choice to stay here
Ken
Great breakfast, good vibe in the evenings ...
Muhammad
All good
Charleze
Shopping centre close by was very good, many places to eat. Room was clean, heated pool was goated!
Irene
Clean and lovely room. Pillows were great, unfortunately bed was very low and hard mattress.
Staff at the front desk was very welcoming and explained in detail all directions to a tee.
Thank you,
Irene Emans
Staff at the front desk was very welcoming and explained in detail all directions to a tee.
Thank you,
Irene Emans
Jennifer
Staff were very nice quite friendly
The room was ok, a little bland, the downer was the shower drain that blocked as soon as the water built up, which was off putting took 15 mins to drain before we could have the 2nd shower
Also dried vomit was apparent over the balcony edge, :( also off putting. The restaurant was quite good and staff there also very accommodating
The room was ok, a little bland, the downer was the shower drain that blocked as soon as the water built up, which was off putting took 15 mins to drain before we could have the 2nd shower
Also dried vomit was apparent over the balcony edge, :( also off putting. The restaurant was quite good and staff there also very accommodating
Emeline
Check-in was super quick, which was great. We’d asked for two single beds (few days prior to our arrival) but the room had a king bed when we arrived. Other than that it was , a nice stay.
Judith
Clean roomd friendly.staff parking great breakfast great siege bistro amazing food service and found staff amazing
Christel
Clean, helpful staff, great location!
Samet
Good value for money
Patricia
It was a very last minute booking because of a flight cancellation and I wasn’t sure what to expect but the room was clean and comfortable. The staff at reception, the bar and coffee in the morning were super lovely and accommodating.
Stephen
much improved service, in all areas.
Nabeel
Rooms are clean, facilities are also clean. Very close to shopping and dining.
Overall recommended
Overall recommended
Mereseini CAVU
Service was very welcoming. Rooms nice and big.
Sandra
Perfect hotel and location
Great hotel in perfect location, clise to everything. Staff were amazing
Taalolo
Very convenient with the Coles across the road. Lovely staff. Had all my kids who enjoyed the pool and hotel.
scott
Awesome
Harinder
My recent stay at this hotel fell short of expectations. The room quality did not align with online representations, appearing less appealing in person. Check-in was protracted due to a single receptionist managing both guest arrivals and the adjacent gaming area.
A significantly higher bond was required (four times the typical amount), which was unexpected.
A particular frustration involved the pool and gym access. Despite prominent signage indicating a 10:00 PM closing time, access was denied at 9:00 PM. Following a considerable delay and intervention from a security guard, we were finally granted entry, only to be advised against using the facilities due to the imminent 10:00 PM closure (with only 8 minutes remaining). This process was inefficient and wasted our time.
Furthermore, the hotel's location is affected by prevalent smoking outside, and the rooms lack adequate soundproofing, contributing to noticeable noise disturbances. These aspects negatively impacted the comfort of our stay.
A significantly higher bond was required (four times the typical amount), which was unexpected.
A particular frustration involved the pool and gym access. Despite prominent signage indicating a 10:00 PM closing time, access was denied at 9:00 PM. Following a considerable delay and intervention from a security guard, we were finally granted entry, only to be advised against using the facilities due to the imminent 10:00 PM closure (with only 8 minutes remaining). This process was inefficient and wasted our time.
Furthermore, the hotel's location is affected by prevalent smoking outside, and the rooms lack adequate soundproofing, contributing to noticeable noise disturbances. These aspects negatively impacted the comfort of our stay.
Emma
Enjoy staying at Mecure Caroline Springs. Facilities are quiet, clean and tidy. Team is very hospitable.
Cam
Clean and spacious room. Plenty of free undercover parking.
Conveniently located across from numerous shops (groceries, food, health, general goods).
Would definitely stay again as a base for the western suburbs.
Conveniently located across from numerous shops (groceries, food, health, general goods).
Would definitely stay again as a base for the western suburbs.
Benjamin
It was ok expected more
Verified traveler
Average Hotel but brilliant location
After staying in many overseas hotels this brand could still learn a lot around customer service. The hotel is looking very tired. The rooms & customer service are more like motel standard rather than hotel standard. Therefore the price of the rooms are not valid. On a positive note, the linen and pillows are very good, the secure carpark is good, and the location is perfect. I feel it is the location that affords them so much business, and they have taken this for granted to the point where customer service and tired looking rooms are of no concern to upgrade and customer volume is taken for granted despite average to poor customer experience. A shame. I would prefer not to stay here ever again..but the location is near perfect.
cathy
Nice. Convenient
Thai
Would like some discounts for room
Satinder
Room need renovation
Sandra
The hotel was in a great position, close to shopping centre with supermarkets and lots of options for dining including the on site restaurants.
David
We had major dramas the first night, room card would not open parking garage door, other guests were allocated our room and walked in on us at 4am and then reception rang about 4.30pm and wanted us to verify our room number and said we were allocated another room. Next day the room card wouldn't open the door, toilets in the public area were filthy.
Tanya
Great room with view and great customer service
Bradley
Room was ok, however the tv and ability to access channels was poor. Tv way too small for room
Grant
Nice large rooms. Good service and easy parking
Verified traveler
Quick trip in the suburbs
What a surpise to find this great hotel near our family stay. Enjoyed the live music while dining late. Friendly welcome and service. Highly recommend
Glen
Great location.
Great location. Large room. Shops near by and plenty of options for meals.
Pete
Good overnight room
Anna
I love the location of the Mercure Caroline Springs. A small Shopping Centre is across the road with a Coles and Woolies, a small lake you can walk around, kids' playground nearby, breakfast at the Hotel Cafe with great coffee. Just love the location. 10/10
Donika
Convinient
Donika
Lively
Arta
Very nice night very good experience
Andrew
Chopper
Accomodation was very good, the only frustration was the noise from the next room couldn’t be blocked out due to an adjoining door, we were woken up early the next morning.
Gary
When we visit Melbourne to see family we always stay here.
Kaila
Comfortable stay with good shopping and food nearby. Hotel pool and gym was also nice.
Vicki
Nice location by the lake and shopping centre
Joanna
Noisy hotel
Very noisy at night - teenagers doing racing and donuts in the car park right in front of the hotel throughout the night every night.
Blake
Very happy with our stay here, room was clean, comfy and spacious. Will definitely stay here again!!!
Donika
Great
Vikash
Good place to stay, close to all ammenities
Susan
Loved sitting relaxing by the lake, enjoying a meal, snack, drink or breakfast.
Staff were excellent and atmosphere was great.
Staff were excellent and atmosphere was great.
John
Location
Mary-Ann
Staff were friendly and helpful
Bianca
Room service finishes at 9, no mini bar, although a small snack menu is provided and you can order a small selection of mini bar items.
Raaj
Everything went accordingly & i m satisfied.
Mark
Convenient venue well maintained and plenty of shopping and dining venues available in walking distance.
Belinda
Everything under one roof shopping mall across the road and kid friendly
amjad
Amezing app nice
Rajan
1. The lady in the morning when I checked out was not very helpful.
2. The lady had a bad attitude.
3. Was not helpful when asked for anything.
4. No Toothbrush or shaving in the room.
5. When asked the receptionist in the morning she said she don't have in stock. Such a big hotel and no good service
Also, when I booked the room there was a sofa available in the room as per the photos. But when I reached at the room there was no sofa. When I called the staff they said its the same in all the rooms. But my friend stayed at the hotel before as well who recommended me this place confirmed there was a sofa in the rooms.
Its should have things that you see when you make the booking or made clear that it can be different. Wont be booking this place again.
2. The lady had a bad attitude.
3. Was not helpful when asked for anything.
4. No Toothbrush or shaving in the room.
5. When asked the receptionist in the morning she said she don't have in stock. Such a big hotel and no good service
Also, when I booked the room there was a sofa available in the room as per the photos. But when I reached at the room there was no sofa. When I called the staff they said its the same in all the rooms. But my friend stayed at the hotel before as well who recommended me this place confirmed there was a sofa in the rooms.
Its should have things that you see when you make the booking or made clear that it can be different. Wont be booking this place again.
Bradley
Easy check In and friendly staff
Catherine
Beds comfortable, rooms were clean. The pool not heated!! In Melbourne! In winter!!!
Neil
Close to family
Jie
Good
Max
Great location
Suzi
Very nice spacious rooms
Bronwyn
Great hotel , WIFI however not great.
H
I am astounded that this property does not have an accessible room. I struggled in the shower as there aren't even grab rails avialable.
Theresa
Great experience
Richard
Excellent
Terri
Nice area, though distant from Melbourne CBD and airport, despite coming up with search for airport hotels. Felt safe running/walking in area, many nearby dining options.
Hannah
Great little getaway
Great customer service clean, friendly, helpful, comfortable, spacious
David
Great location, clean, very quite and close to alot of amenities.
Craig
Stayed here before and it's been a nice clean hotel with plenty of entertainment available. It is also quite convenient as it is only 20 minutes from the airport.
chloe
I think the only thing that should be made clearer is the fact u need a $250 bond on arrival as i wasnt aware of that apparently its in the terms and conditions but i didnt see it
Keti
Clean,
Chris
Just stayed one night. Room was clean and comfortable. I would stay here again.
Ken
Nice large rooms, great bathroom.
Didn't like the noisy cars going pass during the night, our room faced the road.
Didn't like the noisy cars going pass during the night, our room faced the road.
Daniel
We loved staying here, 1 thing let the property down and it was the lack of water pressure in the shower.
Michael
Accessibility
Joanna
Great service
The service from the reception was outstanding, Michael was so polite and helpful. The room was a bit dated but kept clean. Restaurant has great view.
Courtney
Lovely hotel. Nice and secure for the area.
Clare
Came down from the country for my daughters wedding, very friendly helpful staff
Monica
Very clean and tidy. Staff were friendly and helpful.
David
Have stayed here many times & it is always my go to when I am in Melbourne. Great location helps too.
Paul
Great place very clean. Phone in room didn’t work so couldn’t order room service.
Would definitely stay again so close to people we were visiting.
Would definitely stay again so close to people we were visiting.
Marisa
The property was fantastic so close to many restaurants . The bed itself was extremely comfortable. The breakfast that was included in the price was excellent servings . The staff at reception and at breakfast in the morning were very professional. Will definitely be staying here again
Dina
The lobby and our room were clean and spacious. One suggested improvement would be about the hotel information provided to guests in the rooms. The correct process to access the carpark after 11 pm was unclear. The written information provided in the room said to scan our room keycard to open the roller door but this didn't work. We had to go to reception and was advised scanning won't work and we have to call reception and they will open the roller door for us. It would be great if the hotel information provided in the guests rooms are kept up to date to avoid confusion and inconvenience to hotel guests. Aside from this minor inconvenience, we enjoyed our stay at Mercure Melbourne Caroline Springs hotel. Thank you.
Wendy
Little gem hotel that has it all. Love the view at the restaurant. We had a great time celebrating our daughter’s 7 th birthday.
Kathyryn
Lovely staff and room. Highly recommend
Aimee
Close to everything
Russell
Clean, comfortable room. Great dining in the Bistro and atmosphere in bar area.
Karen
This place has everything
This place has everything, it felt clean, bed was so comfortable,food was amazing and staff were all very friendly. Highly recommend.
Raymond
Loved the location and acsess to everything.
April
The room was very clean and spacious and the bed was comfortable. Staff were very nice and welcoming and the facilities were great. The only issue was the noise from cars hooning about in the car park outside, which is out of your control.
Overall we had a wonderful stay.
Overall we had a wonderful stay.
Artur
Great to have Mercury Hotel in this area, reliable and convenient.
Chris
Location was convenient for our needs. Room and facilities were great and will certainly revisit.
Our only query was the bond of $250 which was unusually high and could be held for up to 14 days depending on banks. 14 days is a nonsense
Our only query was the bond of $250 which was unusually high and could be held for up to 14 days depending on banks. 14 days is a nonsense
Alex
Beautiful and spacious room.
Esther
Good position
Robert
Noisy air conditioner , mattress too soft
Location & surroundings
Mercure Melbourne Caroline Springs
10 20 Lake Street, 20, Caroline Springs, Australia
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Mercure Melbourne Caroline Springs
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