Name: Novotel Melbourne Airport
Address: 1a Grants Road Melbourne Airport, Melbourne, 3045, AU

10/10

Exceptional

22 Jul 2026

Michelle

Great quiet clean room close to airport to make early travel easy.
Love the self check in
Next time I will
Be sure to try the heated pool and massage chairs

10/10

Exceptional

20 Jul 2026

rose

Great place to stay prior to an early morning flight. Free shuttle bus is excellent

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Michelle

Great stay for late arrival at Tullamarine - walk out from the Jetstar terminal, look for the signage

8/10

Excellent

16 Jul 2026

Alexander

Great place to stay if you have an early flight. The downside, we were charged for mini bar items after we checked out which we did not take/use. Upside, I contacted the hotel about this and they are in the process of resolving. They said it was a “technical error”. So I’m hoping to see my refund soon.

Partner

10/10

Exceptional

10 Jul 2026

Jenny

Had a great stay, flying in from Queensland. Room was great and queen bed was very comfortable.
Had a 6am buffet breakfast and it was fantastic....perfectly cooked scrambled eggs, bacon, sausages delicious and great fuel for a big day ahead in Bendigo attending a funeral. Thank you to all the great staff

Self

10/10

Exceptional

10 Jul 2026

Cameron

Good place to stay for an overnight when flying out early

Self

10/10

Exceptional

29 Jun 2026

Helen

Thoroughly enjoyed and felt looked after

8/10

Excellent

28 Jun 2026

Jann

Very convenient to stay the night for an early flight the next morning.

Self

8/10

Excellent

25 Jun 2026

Jennifer

2 shower heads, couldn’t get the lower one on a flexible hose to work, could only have it bucketing down from overhead.
Plus no tea towel to actually was cups and drinking glasses properly.
Room awfully bright for trying to sleep, grrrr

Partner

10/10

Exceptional

25 Jun 2026

EUAN

Well priced. Staff are v helpful. The tea n coffee facilities in the room are v gd, Need to use towels on floor to stop shower water getting out of shower area n making room floor slippery.. I hope to come back another time

Self

10/10

Exceptional

17 Jun 2026

Michelle

Shekar helped us check in and he was extremely professional and helpful. We really appreciated the great service he provided

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Leanne

Lovely staff, nice rooms & close to airport

Self

8/10

Excellent

15 Jun 2026

John

I have now stayed at both Ibis and Novotel as a solo traveller at this site. The Ibis is the better of the two. My room at the Novotel was a little dirty and the bathroom was not as clean as I would expect. There was hair on the floor and marks on the mirror. I don't expect that when paying the price I did.

Food options are find and expect to pay a little more than average as you are staying at the airport. Distance to the terminal is walkable or you can get a shuttle if you dont want to walk or cant. Check in staff are friendly.

Self

10/10

Exceptional

14 Jun 2026

Teresa

.

10/10

Exceptional

13 Jun 2026

Ann-Marie

Great view of airport runway from room. Complimentary shuttle to Qantas was great.

Family

10/10

Exceptional

11 Jun 2026

Sarah

Great place to stay. Slept well. Easy check in and out. Simple walk to the terminal.

Self

10/10

Exceptional

07 Jun 2026

kayelene

Easy to get to airport, very clean and breakfast was amazing.

Partner

10/10

Exceptional

01 Jun 2026

Taylah

Great stay!

10/10

Exceptional

01 Jun 2026

Anthony

Excellent location for access to Airport especially if you are Virgin, bit further for Qantas.
Good rooms, neat, clean. Has a nice restaurant and bar area.
Little noisy if you are a light sleeper with planes going and coming.

Self

10/10

Exceptional

25 May 2026

Jason

All good

10/10

Exceptional

25 May 2026

Ben

Great staff and very handy to the airport

Friends_and_family Friends

10/10

Exceptional

23 May 2026

Kate

🔥

Family

10/10

Exceptional

21 May 2026

Heather

Staff were excellent and chatty

10/10

Exceptional

17 May 2026

Elsje

Staff was very helpful with dinner recommendations. Self checkout was convenient.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Daniel

Everything we needed.

10/10

Exceptional

15 May 2026

Ebrahim

Convenient if you want to dwell near the airport for transit and rest

10/10

Exceptional

15 May 2026

CHRISTINE

Lovely hote & close to the airport

Self

6/10

Pleasant

14 May 2026

Aaron

We hate room designs like this. Who wants to see what is going on in the bathroom? If a light is turned on in the bathroom, it affects the sleeping area. Only one side of the bed had plugs or a table. We couldn't even figure out how to turn on the rain shower, and when the shower was on it sprayed out of the shower all over. It was a really poorly designed room.

Family

10/10

Exceptional

10 May 2026

Pam

Amber State Bar & Tapas Res great

Partner

8/10

Excellent

10 May 2026

Alice

Perfect walking distance from airport. Pool area could have been cleaner. Breakfast buffet was very substantial - lots of hot items and a juicer!

Partner

8/10

Excellent

05 May 2026

Scott

Everything excellent - apart from the bed (which is virtually the most important thing). The hotel is stylish, clean and comfortable. Restaurant is good and house shiraz nice. The gym is the best equipped hotel gym I have seen. But the bed was very ordinary. It seemed to have a rubber underlay (like a hospital bed) which was very noisy every time someone turned over. So - not a good nights sleep.

Partner

10/10

Exceptional

04 May 2026

Heng

walking distance to all terminals. very convenient.

Family_with_children

6/10

Pleasant

03 May 2026

Terri

The staff, while doing our check-in at 11pm at night, were wonderful. Do friendly and helpful. The male staff member we spoke to the next morning to make we had checked out correctly, refused to look me in the eye. Would only look at my husband even when I smiled and tried to speak to him. Happened again with male morning staff when we stayed in their Ibis wing a week later.
Unfortunately, our room was on the back wall of the Lifts. We were exhausted checking in at 11pm and found we then couldn't sleep for Lift noise. I thought it was because of the late night check in (first come, best served), but we got stuck next to Lifts a week later in the adjoining Ibis. So, I guess these are the cheap rooms for Expedia bookings.
The mattress was hard.
The breakfast was astounding! Well done on the breakfast, cleanliness, female staff, room decor and presentation.

Partner

10/10

Exceptional

02 May 2026

Simon

Easy, convenient airport stay

Family_with_children

10/10

Exceptional

30 Apr 2026

chris

Lovely clean quiet room

Self

8/10

Excellent

29 Apr 2026

Coggins

ターミナル4に1番近いホテルで、同じ建物の中に、ノボテルとibisが入っていて、一階には良い感じのカフェとレストランがありました。
ベッドも快適で、枕やシーツも快適でしたが、シーツがやや雑菌の臭いがしたのが残念でした。
たまたまだと思います。

シャワーブースは扉のない、半分ガラスのタイプなので、慣れない日本人なのと、低身長なのとで、床は結構水が飛び散りました。
外の飛行機の音は少し聞こえます。
が、うるさいと言う感じではなく、エアポートに泊まっているな、と言う心地よい音でした。

それ以外、スタッフもフレンドリー、スリッパも受付で聞いたら使い捨てを貰えました。
ネスプレッソ4カプセルと小さなミルク、紅茶、ポットなど、揃っていたのでここでゆっくりしました。
向きによりますが、素敵なシティビューが望めます。
早朝4amにターミナル2に行く無料のシャトルバスもお願いしました。
早めのチェックアウトの準備が出来たので下に行くと、3:40amの時間に変更もしてもらえました。
スーツケースも運んでもらえます。
T2まで歩いても8分ですが、早朝の暗い時間でスーツケースもあったので送ってもらい助かりました。
ありがとうございました。

Partner

6/10

Pleasant

27 Apr 2026

James

Room was great, check-in staff were average at best would advise they found a new career , lots of promotions and direction from staff to enjoy the happy hour at bar but bar was understaffed and barman had very little training was definitely out of his depth and no happy hour prices or free nibbles as advertised had a couple drinks and as soon as other bar next door opened 90% of customers jumped ship - handy it’s close to airport though

Partner

6/10

Pleasant

26 Apr 2026

Irene

Friendly restaurant staff. Shower head was broken requested to get it fix front desk said they will send someone but it never got fixed. Comfy room but a bit noisy from the planes. Overall 3/5

8/10

Excellent

26 Apr 2026

Anne

The room was clean & spacious with a comfortable bed. However, the shuttle bus we were promised took 45 minutes to arrive after 2 calls! (I have a mobility problem & walk with a stick!) Instead of waiting a similar time in the morning, we decided to walk when we were told it was a 5 minute walk to Terminal 3 (Virgin). This proved to be false & took at least 30 minutes!

Partner

10/10

Exceptional

22 Apr 2026

Tevita

I was there for a night only. Didn't have breakfast or use the bar and dining. However, the pool and gym were great, so I did enjoy my one night there.

Self

10/10

Exceptional

21 Apr 2026

Damon

Great service and excellent location

Family

10/10

Exceptional

20 Apr 2026

Kayla

Great location for walking distance to the airport. We were able to check in early and the kids could have a swim. We left the hotel at 2.30am for an early morning flight but felt safe and only took 10 mins to walk to the airport.

Family_with_children

10/10

Exceptional

20 Apr 2026

Ian

Dinner at the hotel restaurant was wonderful.

Partner

8/10

Excellent

11 Apr 2026

Peter

Ideal for an early flight

8/10

Excellent

11 Apr 2026

Peter

Ideal for an early flight

10/10

Exceptional

09 Apr 2026

Nancy

We stayed only one night. The room was spotless. It was late, and we had come a very long way with a lot of luggage, a rollater & a cello. They found extra help for us with that. The bartender was friendly. He was almost ready to close but accommodated us with a drink order. In the morning, the auto rental was close and easy. Absolutely no complaints!

10/10

Exceptional

28 Mar 2026

Shon

Friendly staff, good buffet breakfast

Self

10/10

Exceptional

23 Mar 2026

Garry

👍

Partner

10/10

Exceptional

23 Mar 2026

Matthew

Staff were excellent. Especially the greeter at the breakfast and the person doing the barista coffees at breakfast. Room was big, modern and comfortable. Pool was good. V close to T4 but easy walking to all terminals. Food was fine for a Novotel. Nothing special but not bad for a chain.

Partner

10/10

Exceptional

17 Mar 2026

Danna

Easy walk from T4… or shuttle from T1
Frre shuttle.
Beautiful hotel, quiet.
Multiple restaurants, but no stores.

10/10

Exceptional

17 Mar 2026

Julie

We will be back again in August.

Family

8/10

Excellent

16 Mar 2026

Lynton

So easy to arrive and then get toT1 first thing in the morning

Partner

10/10

Exceptional

13 Mar 2026

Finn

A nice hotel and Staff

Self

10/10

Exceptional

13 Mar 2026

Anne

Very happy with the recent upgrade and the staff where so lovely.

Partner

8/10

Excellent

08 Mar 2026

Stacey

Check-in was good but a long wait and the ‘self check-in’s’ didn’t really work

8/10

Excellent

05 Mar 2026

Cheryl

Courteous staff,

Partner

10/10

Exceptional

04 Mar 2026

John

Clean, well appointed and convenient location near airport

10/10

Exceptional

04 Mar 2026

Kimi

Great location for late night airport arrival. Great staff, efficient check in with a pre booked reservation. Good breakfast.

6/10

Pleasant

01 Mar 2026

Lucas

- Restaurant closed until 5PM on Sundays and Mondays after the breakfast service. Ridiculous.
- Bar menu cocktail and food menu small. Arancini was ok but overcooked. Calamari and salad were much better.
- Bathroom pokey. Hand nozzle was not connected in the shower. Two very small sinks side-by-side, should be deeper or just one big basin. Bath very small.
- Initial junior suite looks out on a roof and no view aside from an intersection. Suites shouldn’t have such a poor view. Mattress comfortable however.

Friends_and_family Family

6/10

Pleasant

01 Mar 2026

Anthony

Unfortunately we had no sleep as our room at the back of the lift and not sound proofed.

We heard it all night

Partner

4/10

Poor

26 Feb 2026

Daniel

418 is on the back wall of the elevator shaft.
If you love the sound of elevators 24/7 this is the room for you!

8/10

Excellent

23 Feb 2026

Jane

Hard to find the restaurant

10/10

Exceptional

22 Feb 2026

Alicia

Close location, top facilities. Gorgeous room. very happy will stay again

Family

8/10

Excellent

20 Feb 2026

Marie

Just a quick stopover but the comfy bed was very welcome

Family

10/10

Exceptional

17 Feb 2026

Genine

Very clean , helpful staff.

Partner

10/10

Exceptional

15 Feb 2026

Debra

What a really nice room! Spotless. Really nice staff. Lovely breakfast buffet. Easy shuttle back to the airport in the morning. We were dropping off a rental car and swung by the hotel first and parked in the underground parking. They validated our parking ticket so we could park for free for about 20 minutes to check in and drop off our luggage before going back to take the car to the drop off point. Then we walked back from the terminal to the hotel, which was fine but a little confusing because there is a lot of construction going on at the airport at the moment, but we managed just fine with maps on our phone. Just a really nice experience.

8/10

Excellent

14 Feb 2026

Thu Myint

Very good

Self

10/10

Exceptional

14 Feb 2026

lars

Close to airport

Business

10/10

Exceptional

10 Feb 2026

Mark

Room spotless, food excellent, good price for room

10/10

Exceptional

08 Feb 2026

Bronwyn

Outstanding reception staff, 5 Starr customer service, large well appointed rooms

10/10

Exceptional

07 Feb 2026

Kia

Great location, good nights sleep had before early flight!

Leisure Family_with_children

10/10

Exceptional

07 Feb 2026

Antoine

Gy

10/10

Exceptional

06 Feb 2026

Lynda

Great room and service

Self

10/10

Exceptional

05 Feb 2026

Christopher

All

Partner

8/10

Excellent

29 Jan 2026

Matt

No water in the room and no dispenser in the lobby - only available to purchase at the bar, which I found odd, but not a biggy. Decent modern room, obviously well situated for MEL.

10/10

Exceptional

28 Jan 2026

Dean

Great location - quiet - restaurant lovely and clean rooms

Partner

10/10

Exceptional

28 Jan 2026

JASON

Rooms are great and an easy walk to/from the airport. The gym is the largest I've ever seen for a hotel, absolutely fantastic. Even had compression leggings. The restaurant was great and breakfast was excellent. There aren't many food options around otherwise though, and we found UberEats etc did not deliver around the airport.

Leisure Family_with_children

10/10

Exceptional

28 Jan 2026

john

Clean room. Great staff.

Partner

8/10

Excellent

26 Jan 2026

Andrew

Hotel ticks all the boxes from location, quality and price but they need to sort their room service.
App doesn't work and it's hard to get the restaurant on the phone to order.
Had 6 guests staying there and 3 of us had the same problem.

10/10

Exceptional

24 Jan 2026

Amy

Great rooms, bar and restaurant. Staff are always friendly and helpful.

10/10

Exceptional

23 Jan 2026

Amy

Perfect hotel for arriving and departing Melbourne. The rooms are great, bar and restaurant are nice and the staff are extremely helpful.

Leisure Self

6/10

Pleasant

23 Jan 2026

C

The room service ordering, accuracy of order and follow up with issues was not acceptable. The runway view room that we paid extra for was really a view of the cargo area. Shouldn't be called runway view.

Partner

10/10

Exceptional

23 Jan 2026

Lori

Yes

Self

10/10

Exceptional

22 Jan 2026

Kyle and Richenda

Great hotel bear airport, absolutely amazing gym

Business

8/10

Excellent

12 Jan 2026

Janet

Clean quiet room, handy to airport for next day flight

Leisure Partner

6/10

Pleasant

08 Jan 2026

Dale

The hotel amenities were fine, pool was ok but not very warm, it's a great location, a bit more of a walk than Park Royal.

Restaurant/Food options are limited and very pricy.

Beds were pretty uncomfortable and the sheets were very starchy and noisy when you moved around.

Leisure Family

10/10

Exceptional

07 Jan 2026

Gordon

Excellent facilities. Great room.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Helen

Convenience of check in, and access to airport.
Room was clean and quiet.

Self

6/10

Pleasant

06 Jan 2026

Kass

I picked this hotel due to its proximity to the airport and free shuttle service.

When I arrived I followed the instructions provided and rang the number provided by Novotel to book the free shuttle to the hotel.

Unfortunately noone answered dispite trying over 5 times and waiting over 30minutes. I ended up walking to the hotel which is a walkable 10-15mins, however after a long flight and with luggage it is not ideal.

Apart from that, the hotel is lovely with a great gym, swimming pool, sauna facility and many tasty food options.

Self

8/10

Excellent

05 Jan 2026

Jessica

Room, staff and amenities were great- but dining options were limited and expensive on the weekend. Left with choice of $$$ set menu in house restaurant or a walk to the airport food court. Room service wasn’t an option until after 10pm. Need better food options for the type of stay it provides.

Leisure Self

10/10

Exceptional

02 Jan 2026

juan ignacio

The hotel staff and the hotel itself were great. However, the restaurant staff as well as the food can certainly improve. We paid for a breakfast buffet, and but there was no coffee available.We had to pay for our coffees separately. These were not good at all.

6/10

Pleasant

02 Jan 2026

Zeina

Solid stay near airport, convenient for early departure/late arrival flights

Leisure Family

10/10

Exceptional

01 Jan 2026

Kathleen

Efficient check in.
Room clean and comfortable
No complaints

Leisure Family

10/10

Exceptional

31 Dec 2025

Sinisa

Highly recommend, room was clean food and breakfast was good , great gym and pool, would probably stay Again .

10/10

Exceptional

29 Dec 2025

Helen

Perfect stop over for a late arrival, I've stayed here many time and will stay again

Self

8/10

Excellent

28 Dec 2025

Charles

Clean room

Leisure Family

10/10

Exceptional

27 Dec 2025

Michele

New clean good staff

Partner

8/10

Excellent

18 Dec 2025

Mandy

Shuttle was great. Even though we weren’t far from the hotel, Google maps had us going a weird route to walk to the hotel that seemed superfluous but since we were unfamiliar with the area we didn’t want to be adventurous. We called for a shuttle and they sent one immediately. We didn’t actually eat there.

8/10

Excellent

17 Dec 2025

Leighton

I think the downside was there was no portacot on our room.when we arrived despite requesting this in advance.

Also the 4am fire alarm whilst not necessarily the fault of the hotel was certainly not ideal!

Leisure Family

10/10

Exceptional

14 Dec 2025

Kellie

Perfect location for an early flight

Partner