Nightcap At Ashley Hotel

2/10

Poor

19 Jul 2026

Warren

Disappointed with the whole check in process. Was charged an $100 deposit for each room I booked. Still waiting after a week for those deposits to be refunded.
Various staff were very helpful but checking took nearly 20 minutes and is a drawn out process.
I staf at this chain of venues everywhere and am disappointed my details and how I booked were not on their system

Business

6/10

Pleasant

16 Jun 2026

Marie Antonette

Staff were helpful, but their open hours were limited. Power outlets did not work except for only one. Sink was clogged on the first day. Blanket under one of the two beds was stained and hidden under. The opening of electric water boiler/kettle was broken and unable to open; used the small opening to pour in water to still utilize. Used “do not disturb” sign for all days there as we preferred for our room to not be entered by house keeping for personal reasons; on of those days, I found out that one of house keepers entered our room as they refilled our counter with more coffee and sugar and fixed our beds. QR code to order food from room and to be delivered to room was not functioning; so, I had to order from downstairs. No functioning elevator; only stairs. On first day, we were told that we were able to use the stairs from inside of the hotel which I believe was safer. For the remaining three days, we had to use the side entrance from outside which ended up being the only entrance that led to more stairs to reach our room.

Unfortunately, there were many negatives/disadvantages than positive/benefits. I would say that the staff were helpful for the most part with what they could and able to, and the food at the restaurant was good for what it was worth. Additionally, one of the workers gave me a free fountain drink.

Family

6/10

Pleasant

16 May 2026

wayne

1
11

Self

8/10

Excellent

13 May 2026

ryan

Everything was perfect but the showers were dirty and I had to stand in the shower to open and close the door but other then that stay ways good

Self

8/10

Excellent

25 Mar 2026

Phillip

The room was quiet, clean, included modern furnishings but was quite small. Its being renovated, there was no construction noise, but the common access points to to the hotel rooms look a bit rough! I'm sure once the reno's are done it will be a big improvement to those spaces. Plenty of car parking and easy to find.

Partner

6/10

Pleasant

21 Mar 2026

Paul

Property was fine but constant banging of the female bathroom door and entrance door kept me awake

Self

10/10

Exceptional

18 Mar 2026

Pualele

Fine place to stay

Self

10/10

Exceptional

02 Mar 2026

Alexandria

The pub food was outstanding. The bed was one of the comfiest I have ever laid on, and I've stayed at a million hotels. Yes the lobby is under repair so access to the rooms is outside at the moment and there is no functional lift at this time. If that doesn't bother you, you'll thoroughly enjoy your stay. The staff was so lovely, I couldn't have asked for a better experience

Self

8/10

Excellent

28 Feb 2026

Jonathan

Room spotless

Self

10/10

Exceptional

28 Jan 2026

Tommy

Room was spotless

10/10

Exceptional

30 Nov 2025

Kane

Clean room, good staff

Business

6/10

Pleasant

10 Oct 2025

shaukat

Back entry door soft closer were in-op. every time when someone uses the door it was slamming middle of the night. causing disturbance sleep.

Business_and_leisure Self

2/10

Poor

22 Sep 2025

Roger

As above

Business

8/10

Excellent

02 Jun 2025

Luke

Very happy with the room just disappointed that the TV was not working. Couldn’t get any normal channels or any of the streaming services working.

8/10

Excellent

18 Mar 2025

Wayne

Entry needs a tidy up and trades working on the extension start works before 7am

Business

10/10

Exceptional

13 Feb 2025

Leanne

Nice clean friendly hotel

8/10

Excellent

01 Feb 2025

mark

Convenient & value for money

4/10

Poor

20 Jan 2025

Valentino

We have waited over one hour to be checked in, their internet wasn't working. They should have another way to admit customers, we were extremely tired from the trip and it has added more stress to our journey. We got two tickets for free drinks, but they wouldn't cover much anyway. Overall I wouldn't come back.

Leisure Friends

6/10

Pleasant

30 Dec 2024

Ronald

Over all it was okay

Business_and_leisure Self

4/10

Poor

27 Nov 2024

Sophia

For the price I was expecting a little more, obviously not 5 stars but it was almost as booked a hostel for a hotel price.
Liner was yellow, curtains were really dirty and the room smells like humidity. There’s nothing close around the area but for emergencies I think is okay and decent to stay.
Staff was really friendly and helpful.

Business Friends

4/10

Poor

26 Aug 2024

Rod

Smoke filled accommodation No reason other than a no smoke alarms People
Wanders with cigs lit in mouth Stunk soon as lower door opened upstairs worse Mouldy shower screen at base Not hard to clean

Leisure Family

8/10

Excellent

26 May 2024

Earl

Quiet night sleep. Plenty of parking. Great service.

Leisure Self

8/10

Excellent

10 Mar 2024

Jeison

Good service and convenient location.

Leisure Family_with_children

8/10

Excellent

02 Feb 2024

Howard

Good location

Leisure Partner

2/10

Poor

19 Nov 2023

Alex

We did not and would not stay in such an inconvenient place. My mistake for being tricked by wotif.
once bitten twice shy never again wotif a $390.00 an expensive lesson.
Buyer beware

Leisure Partner

2/10

Poor

05 Oct 2023

James

Do not eat food here terrible chef can’t even cook hot chips. Gave benefit of the doubt 3 times and all 3 meals were horrible. No real wifi and thin windows with loud people in area arguing late at night

Business Self

2/10

Poor

17 Sep 2023

Amber

I had to wait 1.5 hours because they didn’t recieve token from wotif. Wanted to charge me twice. Checked in late at night. Hotel room had been smoked in was dirty couldn’t close window or open window as it was broken. Noisy pub down stairs.

Leisure Family_with_children

10/10

Exceptional

25 Aug 2023

Joseph

It was clean cheap and no fuss
Very quite.
The Thai girls/staff were lovely very professional for me it reminded me of Thailand where I have family.
Great experience I will return.

Business_and_leisure Self

10/10

Exceptional

11 Jul 2023

Troy

A all round room

10/10

Exceptional

23 Apr 2023

Natasha

It was clean and tidy

Leisure Family

8/10

Excellent

02 Apr 2023

Aimee

Pleasantly surprised, as this was a last minute, last resort, but the rooms are great! Everything looks freshly renovated, nice and clean, easy to get into the city.

Business Self

4/10

Poor

04 Mar 2023

Chamil

Toilets weren't clean enough
Room was very compact
Aircon wasn't cool enough

Leisure Partner

8/10

Excellent

19 Feb 2023

Paul

Clean rooms, good dining options

Business Self

2/10

Poor

24 Jan 2023

Peter

You owe me a refund. I refuse to stay there one more night

Business_and_leisure Self

2/10

Poor

24 Jan 2023

kim

This hotel now takes the cake for the worse hotel I have ever stayed in. Forget that it is located in a pokie venue hotel. My fault as I should have done my homework. Location was good for where I needed to be but having said that the location is awful. It’s a crap hotel that has crap hotel accommodation. No wifi was hard to take, but having no internet reception was appalling. If there is no phone reception, PROVIDE WIFI!!! The room came with a breakfast pack containing a small packet of nutri grain, milk and a box juice. If you are going to provide this, then please provide a bowl to eat it with. Also there was no hairdryer as promised and when I enquired about one in the morning I was told that I needed to come down to the main hotel (drinking/pokie) area and get it! The room is small and unclean. It is unsafe and awful. Most rooms have shared facilities however thankfully mine did not. I stepped over a syringe in the hallway on my way back to my room. Charming!!! I was scared the entire night and did not sleep. The noise level and the calibre of guests staying here was unacceptable. The hotel itself is open until 7am. Never stay here! Ps. Check in was terrible and unprofessional. I should have left then and there. If I could give it no stars I would.

Business Self

6/10

Pleasant

27 Dec 2022

Sally

The room itself is ok, nothing fancy, it was comfortable and clean. The bathroom was ok, a bit small but its clean and looks like its been renovated. When i stayed it was hot so I had the air con going. The screen on the remote to the air con unit was broken so hard to adjust. The air con unit dripped water on me all night until I eventually turned it off, unfortunately. I would stay here again, it was nice enough besides water dripping on me while in bed.

Leisure Self

6/10

Pleasant

25 Sep 2022

Alan

The place was clean and fresh. Not enough staff so long checkin waits .. restaurant downstairs having to order and pay on line .. annoying .. but then to be charged a fee to do it . Stinks . It’s a charge you made us incur because uou didn’t want to put on waiter staff . .. I do not believe it’s a fair charge and I won’t eat in uour restaurant again even if I was not staying

Business_and_leisure Partner

8/10

Excellent

19 Aug 2022

Colin

The rooms have upgraded bathrooms. Wonderful! Staff extremely pleasant. Nice one.
The menu ordering app. Failed to tell us anything outside kitchen hours so appeared to be faulty.

Leisure Partner

4/10

Poor

13 Aug 2022

Laura

No lift only stairs. Rooms are close together and walls are paper thin. Room is small, nothing fancy. Bed is on wheels, and uncomfortable. Pillows too thick. Room was 23 all night which normally I wouldn’t complain but it was hot being such a small space.

Leisure Partner

8/10

Excellent

22 May 2022

Ruth

Friendly staff, quiet rooms.

The reception girl was lovely. Very professional when dealing with a very irate & impatient guest.
Room was compact, but comfortable. Very quiet, considering we were on a main road. The meal in the bistro was great - plenty on the plate!! Only downer was that there was a used soap & shampoo left in the shower - ?had the shower been cleaned after the last guest?
Overall, would certainly stay again.

Business

8/10

Excellent

22 May 2022

Lorraine

Very convenient to where I needed to be. Shared bathroom was ok as it was just opposite my room. Thank you

Leisure Self

8/10

Excellent

16 May 2022

Sunaina

It was good.

Business_and_leisure Partner

4/10

Poor

03 May 2022

Norman

Shared toilets and showers very loud area very small rooms. Sorry but won’t stay again.

Business Self

4/10

Poor

02 May 2022

Vanja

Rooms with no bathroom and no toilet. No lift.

Family_with_children

8/10

Excellent

03 Apr 2022

Emma

Room was clean and seemed to be recently painted. Bed was relatively comfortable. Room was small but fine for a 1-night stay. Was very noisy the following morning.

Leisure Partner

6/10

Pleasant

23 Jan 2022

Ms Alexandra

I didn’t like that the shower and toilets were seperate. Other than that I found it a great stay and room was very clean.

Leisure Partner

6/10

Pleasant

11 Dec 2021

Scott

The room had a strong cigarette smell

4/10

Poor

25 Jun 2021

Verified traveler

The ants in that place is ridiculous

Leisure Partner

8/10

Excellent

14 May 2021

Verified traveler

The staff were very friendly and lovely.
I wasn't aware that for the accommodation, there were shared showers/toilets. But in saing that. It was ok for a night stay and they were clean.

Leisure Partner

10/10

Exceptional

12 Apr 2021

Josephine

Excellent experience and the place is cozy we loved it.

Partner