Name: Zenitude Hotel-Residences Narbonne
Address: Boulevard General De Gaulle, 18, Narbonne, 11100, FR

10/10

Exceptional

15 Jul 2026

Peter

Very comfortable room excellent central location. Friendly staff. Would stay again.

Partner

10/10

Exceptional

25 Jun 2026

Winnie

The hotel room had everything we needed. The air conditioning was a real bonus given that the heat wave hit when we arrived. The kitchen is very small but functional. We only used the fridge and the kettle. The staff were very helpful. They were patient with my hubby's French and responded to him in French. They were also fluent in English and was very responsive to me when I spoke to them in English.

Partner

10/10

Exceptional

10 Jun 2026

Julie

Une chambre d'hôtel avec les avantages d'un petit loft / appartement. Petite cuisinette bien pratique. Grandes pièces. Très bien situé.

Self

10/10

Exceptional

20 Mar 2026

Danny

Great place. Close to everything. Nice and clean. Highly recommend.

8/10

Excellent

15 Jan 2026

Claire

Hotel is clean, well local red centrally and big. Sabrine at the front desk was very friendly and helpful. If you’re stopping by the city and looking for somewhere affordable, look no further!

Friends_and_family Friends

8/10

Excellent

08 Nov 2025

Cynthia

Helpful & polite checkin - I can’t remember his name but he spoke very good English which was much appreciated!! Location was good about a 10 min walk to the train/bus station. Breakfast had a nice variety to choose from & we were pleased they offered a petite breakfast for those of us only wanting a light meal. Our room was a good size, quiet & clean. Our bed was comfortable and it was nice to have the small kitchen to prepare meals. I would definitely recommend Zenitude & I will look for other locations in my travels.

Leisure Family

10/10

Exceptional

06 Oct 2025

Sherrlyn

close to train station? carefour, restaurants, cathedral, canal, les Halles. totally pleased with
everthing. staff very accomdating!

8/10

Excellent

05 Oct 2025

liane

For a 4 star i would suggest maintenance be completed on door to first floor rooms - it has been hacked open fir some reason and never fixed - no excuse.
Not very diligent in keeping breakfast food stocked.
Bed pillows are very big, square and hard.

Leisure Friends

10/10

Exceptional

21 Sep 2025

Serge

Un très bon séjour

grande chambre confortable.

Partner

10/10

Exceptional

27 Aug 2025

Holly

Great stay

Rooms were large and comfortable with very good aircon, great location with shops, bars and bakeries nearby
Rooms had a small kitchenette with hob, fridge, kettle etc which was very handy!
Staff were friendly and helpful
Only complaint was I drank the tap water twice and felt really sick, and it left a terrible smell in my water bottle, so would assume it’s not drinkable but it wasn’t signposted
Overall would recommend!

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

P A

Excellent little pristine studio, very central to the historic zone, canal walks/trips and train station. Also the buses to the various beaches leave from right outside the door. So location cannot be bettered.
The staff are lovely, friendly & professional and gave us the quiet room I’d requested for our 4 days - thank you, much appreciated!
The kitchenette was small but well equipped for self catering, very comfy beds, good sound proofing and A/C so it ticked all my “essential” boxes & would definitely return.when in Narbonne.

Partner

4/10

Poor

15 Jul 2025

Christa

No room cleaning for four days.

It started with the check-in lady who was quite unpleasant, followed by zero room service for four days. No new toilet paper no fresh towels nothing. We got a little bit of sand on the floor and had no way of getting rid of it.

Partner

10/10

Exceptional

12 Jul 2025

Shelley

1 night stay

We stayed here for 1 night before heading to a wedding. Good location for shopping and restaurants. Staff were friendly and helpful

Partner

10/10

Exceptional

07 May 2025

Johnson

The receptionist was kind and very informative, he would let us check in early.

Partner

10/10

Exceptional

04 May 2025

Claire

great place to stay, wonderful brekky

all fine, great brekky

Self

10/10

Exceptional

21 Apr 2025

Konstantinos

Friendly reception, easy to check in and out, close to town, nice breakfast

10/10

Exceptional

16 Apr 2025

Newton

Extremely well located in downtown (centreville). Once you park the car on a dedicated garage at a extremely reasonable daily price (compared to the crazy US prices), you don’t touch it again until you are ready to leave the town.
Staff is amazingly friendly.

Leisure Partner

2/10

Poor

15 Mar 2025

GERALDINE

Worse Hotel Ever - they turn OFF HEAT AND HOT WATER-AFTER YOU CHECK IN to save money. You come back to room and its OFF & they wont turn it back on for rest of stay. Blood on sheets. Dirty dishes in cabinet. No soap - who needs soap without hot water? How about that heat or none in 7c? And IF you complain they screw with your key access and you get to sleep outside. I don't know who in the world gives this a good review -search reviews.

Please don't waste their time responding with excuses - really LIES. I hope this REAL REVIEW FOR THIS HMM HOTEL - Saves someone from sleeping in doorway they screw with your room access.

You have been warned

Leisure Partner

8/10

Excellent

06 Jan 2025

ursula

Location, location, location!

Not luxurious, but has everything needed for a good stay. Very well located for visiting the old city -just a 10 minute walk away, and with a free city shuttle from the door every 10 minutes.
Room was quiet and bed comfortable.

Partner

8/10

Excellent

11 Sep 2024

Robert

Helpful staff. clean property with kitchenette. Free weekend parking on the street and the location is across the street from the court house and down the road from the police so incredibly safe.

Leisure Family

10/10

Exceptional

16 Aug 2024

Verified traveler

Great week-long stay in Narbonne

Very nice stay, third time at Zenitude Narbonne. Staff friendly and welcoming, spacious clean room, quiet even though facing main road, with convenient small kitchenette and good shower/toilet. We like the location, close to city centre and train station, next to bus stop for day trips, plenty of convenience stores and eating/drinking and ice cream places. Really like our stay at Zenitude Narbonne every summer.

Partner

10/10

Exceptional

30 Jun 2024

lucy

Property is very well. Staff members are friendly and check in is easy and fast.
Located in a weird neighborhood, street parking is available with a fee or free if you circle around.

Leisure Self

8/10

Excellent

26 Jun 2024

Markus

This is a wonderful budget option right in the center of Narbonne. It is not a luxury hotel but for a budget option, it is very reasonably priced and spotless. Parking was easy and priced at ten Euros extra a night.

Business Self

8/10

Excellent

21 Jun 2024

Daniel

It's a modest, inexpensive hotel in a lovely, historic city near the sea; a city that seems to attracted a lot of prosperous retired people. The hotel is within the historic district, and
thus is just a pleasant walk from the cathedral and the roman bridge.

Leisure Self

8/10

Excellent

05 Jun 2024

Richard

An unassuming hotel about ten minutes walk from the cathedral and the canal. There’s secure parking at the hotel but it’s limited and the streets around don’t offer many safe places to park. The hotel itself is fine, bedrooms are clean and comfortable and only real complaint was very expensive breakfast.

Leisure Friends

10/10

Exceptional

26 May 2024

Rosemary

Apartment was basic but very nice and clean. Good location and good parking.

Friends_and_family Family

2/10

Poor

24 May 2024

Veronica

Made reservation for this property at 9:40pm local time in France got to property at 10:20pm hotel was closed, when around thinking I was in the wrong place.. till finally a guest came over to let me know they closed at 9:30pm…

10/10

Exceptional

18 May 2024

Jonathan

Propre, bien situé, staff accueillant et aidant. Petit appartement plus qu’une chambre d’hotel, vraiment bien pour le prix

Leisure Partner

8/10

Excellent

04 Mar 2024

Celine

Best place to stay in Narbonne for me, walking distance to the train station of Narbonne.

Business_and_leisure Self

8/10

Excellent

18 Jan 2024

Georgean

Narbonne- 1 night stay

For the type of hotel, it was great. Short walk to center of town, or the train station. Hotel was clean and all was good - small kitchen in case you want to have some food in room, use of refrigerator is great.

Friends_and_family Friends

8/10

Excellent

20 Dec 2023

Verified traveler

Our room smelled heavily of smoke and reception gave us a new room immediately.

Partner

8/10

Excellent

20 Oct 2023

Bertrand

Vacances

Well located

Partner

8/10

Excellent

13 Oct 2023

Bruce

Convenient location for walking to the major attractions. Basic hotel.

Leisure Friends

10/10

Exceptional

24 Sep 2023

Carol

Have had bad experiences booking hotels in France but we were very happy with our accommodation. Small kitchen, fridge and a tiny dishwasher! Could have been a bit cleaner, just needed floors sweeping. Close enough to walk to train station and eating shopping areas. Overall very good.

Leisure Family

10/10

Exceptional

09 Sep 2023

Iain

Staff were incroyables!

10/10

Exceptional

24 Jul 2023

Kaori

Excellent loaction near town center with good staff and real AC. Would definitely come back.

Leisure Friends

10/10

Exceptional

18 Jul 2023

john

Good location. Helpful staff. On site parking available. Facilities in room good

10/10

Exceptional

13 Jun 2023

MAURICIO

Great location, free street parking on week ends

Leisure Partner

10/10

Exceptional

04 Jun 2023

Consuelo

I really liked Zenitude Narbonne and would recommend it. It's about 10 minutes walk from the SNCF rail station and the main square and Cathedral. The property is modern, comfortable, clean and well-maintained. The staff at reception were very friendly and attentive. I would stay here again if I come back to Narbonne. Thank you!

Leisure Self

8/10

Excellent

30 May 2023

Donald

Did not Exocet it was like an apartment. Prefer hotels with bar a d restaurant

Leisure Partner

6/10

Pleasant

05 May 2023

Lola

The room is good size and the hotel is in a good location with easy access to city center and the train station. The staff were great, Very friendly and accommodating. The hot water in the room wasn’t enough. I need to wait for it to recharge. The breakfast was not good with only few options.

Leisure Family

10/10

Exceptional

05 May 2023

doreen

Safe place for bicycles. Also able to wash them!

Leisure Partner

10/10

Exceptional

16 Apr 2023

M

Apartment style

Great location- easily walkable distance to everything we wanted to see. Great apartment with kitchenette and a heated towel rail. Very spacious. Even had a laundry in the basement.

Friends_and_family Family

10/10

Exceptional

16 Aug 2022

Eoin

Hotel was lovely, parking was safe but limited and first come first served basis.

Partner

10/10

Exceptional

15 Aug 2022

Verified traveler

Great affordable hotel in Narbonne

Excellent location and room condition. Much sought after fresh, clean environment in the August heat. Spacious room and ensuite, strong shower, heated towel rack to dry clothes and small kitchenette to cook a small dinner. Walking distance to centre location and train station. Visited Bezier during stay here which was also great.

Partner

6/10

Pleasant

19 Jul 2022

Larissa

The short 10 min walk from the train station was very convenient. Not many restaurant choices, and the hotel reception was not very friendly or informative. It was pretty clean though, and we slept well.

Business_and_leisure Partner

6/10

Pleasant

08 Aug 2021

Susan

Ok hotel

The hotel was in a good area for the centre, but the room was dirty, so not good value for money, it was not cheap

Partner

10/10

Exceptional

28 Feb 2020

John

Recommended

Excellent competent friendly staff went out of their way to be helpful

Self

8/10

Excellent

17 Feb 2020

Verified traveler

Good
Pleasant
Nice place in Narbonne
Will go back there

Friends_and_family Partner

6/10

Pleasant

23 Jan 2020

Verified traveler

Customer Service needs to be a priority!

I asked for one further pillow per bed and when the receptionist presented them to me, they looked kind of wrinkled and I asked 'are they clean?' to which the receptionist said 'no!'. I just looked at her. and then she said 'of course they're clean!' I was taken aback by this. Didn't like her attitude.

Friends_and_family Family

8/10

Excellent

05 Oct 2019

Verified traveler

San efficiently run place, no complaints. Access worked well out of hours.

Friends_and_family Partner

10/10

Exceptional

02 Oct 2019

Denise

Perfect stay

It eas our 2nd stay this year and again all was perfect.

Partner

10/10

Exceptional

20 Sep 2019

John

Ideal place for short stay.

Good location and ideal with on site parking although at a cost.

Partner

10/10

Exceptional

11 Sep 2019

neil

Good hotel in Narbonne for cyclists.

Clean , comfortable , quiet room.
Good breakfast with a variety of choice.
The garage has a storage room for cycles.
Reasonably central.

Self

2/10

Poor

22 Aug 2019

Mark

Overall cleanliness of the room was marginal at best.
4 star rated room with a filthy Bed Bug Stained Mattress and Bed Bug Stained Mattress Cover. How is that possible?
There’s no 24 hour reception, after 2200hrs you are on your own.You’ve been forwarned.

Leisure Self

6/10

Pleasant

26 Jul 2019

Verified traveler

Air conditioning is a con!

Location good and parking available on site. Breakfast advertised at €9 but charged €11. Not worth it. Air conditioning is fixed at set temperature so not adjustable and was far too hot at night time. When questioned staff said nothing they could do and temperature would remain set at 24 degrees. Specifically picked this hotel for parking and air con but only supplied with one of these as the version of aircon available is not air conditioning! 😰

Friends_and_family Friends

6/10

Pleasant

16 Jul 2019

Verified traveler

Hotel location is very good and price was good. The hotel is very simply, they even ask you to take out your rubbish. AC is not a proper air conditioning unit; it was set to 24 degrees and you couldn't change it.

Leisure Family

10/10

Exceptional

25 Jun 2019

Cristina

Perfect stay

Amazing

Partner

6/10

Pleasant

10 May 2019

Julie

Basic but central

Central location within easy walk of town. Room was basic but clean. However, bed was very hard and made a lot of noise each time we moved. Towels were very thin and needed to be replaced.

Partner

6/10

Pleasant

11 Apr 2019

Verified traveler

Two Smale bads. Breakfast is poor.place is clean land organized . Very difcult to find parking in the area.

10/10

Exceptional

01 Apr 2019

Verified traveler

Very clean and spacious, very useful little kitchen.

Leisure Partner

10/10

Exceptional

10 Feb 2019

Verified traveler

Every thing was good and clean the staff was extremely nice to the people

Friends_and_family Partner

6/10

Pleasant

25 Sep 2018

Verified traveler

Good location but disappointing room

Great location but disappointing room. Not really an apartment. No comfy chairs or sofa to sit on, no room in kitchen area to prepare food, We expected a balcony from information on the website but only had a small window. Good bathroom facilities, Staff helpful and friendly.

Partner

10/10

Exceptional

16 Sep 2018

Elyse

Gorgeous hotel

10/10

Exceptional

10 Aug 2018

Helen

Great stay, good location!

Friends

6/10

Pleasant

22 Jul 2018

Erica

Compact.

Two small single beds pushed together do not make a double. Every time I moved in the night I rolled into the crack in the middle. I hardly slept and now have a very bad back needing a chiropractic treatment. I could hear others having the same difficulties because the beds were extremely creaky. This would be my only complaint but an important one.

10/10

Exceptional

05 Jun 2018

Margaret

Really good value for the money!

Our room on the second floor was spacious and spotlessly clean with a very large bathroom and a small but fully equipped kitchenette. The free WiFi was excellent too. The staff were friendly and helpful and let us leave all our luggage in a secure place from our arrival in Narbonne at 10am on Saturday morning (booking in was from 3pm).
The only downside was that I had asked for two single beds and we were given a room where they had been made up as a double bed. When we asked for two single beds the receptionist was very apologetic but unable to supply two single duvets. He did manage to find two single sheets and so we separated the beds and made do. The beds were rather soft and creaky but we still slept well after a very enjoyable day exploring Narbonne.

Friends

6/10

Pleasant

09 Apr 2018

Charles

Room smelt of smoke/ blocked drains.
Found ash in some of the coffee mugs.
Room key deactivated on first night and there are no staff on-site, so we had to wait 30 mins for someone to help us.
You also have to pay additional fee for parking.

Partner

8/10

Excellent

22 Mar 2018

Peter

Great location

Excellent location close to train station and center near to all shops, canal and restaurants. The corridor carpets were tierd and stained BUT were getting renewed in places so you can see they are changing. The room when we opened the door it smelt so clean and it was clean and laundered bedding, small but equipped kitchenette great stopover hotel for us .

Partner

10/10

Exceptional

07 Jan 2018

Anne

Great location, on street parking nearby in early January. Very helpful reception staff comfortable room with good facilities for 1 night

Partner

8/10

Excellent

28 Nov 2017

Kim

Comfortable stay

Easy walk to old town centre, reasonably close to rail station, quiet comfortable room.

8/10

Excellent

02 Oct 2017

Christine

Room was small (to be expected in France, though I saw much larger rooms in the hotel). Kitchen was not very well equipped (I think they had 2 knives).

8/10

Excellent

30 Sep 2017

Mary

Hotel Zenitude

Convenient location near station and town centre. Efficient, friendly staff. Very clean room and adequate facilities.

8/10

Excellent

23 Sep 2017

Robert

Not a bad choice

The hallways were dingy, the carpet atrocias. The pleasant surprise was the room, mini kitchen w/ necessities. nice bathroom and a good bed (double bed actually 2 twins pushed together). Upper floors are better 1st floor is dark.

2/10

Poor

22 Sep 2017

julie

Didn't stay - too dirty

We checked in to this hotel and left within 30 mins having used their wifi to locate another one. It was horrendous - filthy dirty and on a very busy, dodgy road.
Do not stay here!!!

10/10

Exceptional

23 Aug 2017

Verified traveler

Spacious room, central location, friendly staff and great value.

8/10

Excellent

22 Aug 2017

Lutf

Review

It was a good self-contained room of adequate size for 2 people - described as an apartment hotel. Although the hotel was fully booked, it was quiet. The staff at reception were fair in terms of customer service skills, mostly young but lacking dynamism and enthusiasm, merely present to cover the desk. The area around the lavatory smelled of urine, which we pointed out to the mature and pleasant female receptionist at check out - who fairly pointed out that we should have reported it; yes she was right. Reception were open until around midnight which surprised us as we heard conflicting stories of this and were dreading being late for check in which we estimated for 8pm. Good location and would recommend this despite my negative feedback in places.

Partner

6/10

Pleasant

16 Jul 2017

jb

Good but ? rubbish?

Good, clean room with good equipment, (kettle, fridge, even dishwasher, and some detergent provided) but guests are required to remove their own bag of rubbish -
in the parking area, even if they have no car! Also, the room was not serviced at all (towels not changed, toilet paper not replenished, etc) during my three night stay, despite Expedia saying that it would happen once. So very good, but............ . Very convenient for Narbonne centre

10/10

Exceptional

14 Jun 2017

Margarita

Comfortable Stay and Advice

We had a very comfortable stay. Beware of your time of arrival: make sure to contact the hotel if you get here after 8p.m., since the staff leaves, and the front door is locked. They will give you the code to unlock it and access your room key.

Family

8/10

Excellent

04 Jun 2017

Tim M

Great location, good value but in need of some TLC

Location is close to city centre and easy to park on the street (free 12-2pm, after 7pm and Sundays). The rooms are well equipped and comfortable but we had mixed feelings on the standards. Our second night was a last minute seperate reservation so we had to change rooms which was understandable. The second room however was missing the shower door and kettle.
Overall it was not a huge problem and the staff were lovely but there was some room for improvement.

4/10

Poor

18 May 2017

Sandra

Very average,poor kitchen area,

Only one saucepan with no lid for cooking,no plug for kitchen sink.Very difficult door system meant it took us considerable time trying to get the key to work every time we needed to get in and we were not the only ones having this issue.Reception does not open until 3pm,so if you arrive at 2pm you need to wait as no way of leaving your luggage.

10/10

Exceptional

12 Mar 2017

Tony

Modern nice place

Was very impressive. Parking is a bit hard work locally

10/10

Exceptional

10 Mar 2017

Phillip

Comfortable stay close to city centre

A good, comfortable small apartment-style room with well-appointed kitchenette (cooker, fridge, dishwasher). Very good value. WiFi was patchy until reception lent a booster which fixed the problem.
Location is good, walking distance of city centre, tourist sites and 5 minutes from the train station. Car access from autoroute is easy and there is good secure parking overground or beneath hotel (though that proved a bit tight to get in and out of!). Friendly staff but reception not open all the time, especially limited at weekends. This is the first time we have stayed at an \"ApartCity\" hotel but will use them again as good self-catering facilities, reasonably priced and in major towns all over France.

Partner

8/10

Excellent

17 Nov 2016

josie

Handy location. Quiet area

Hallway carpets a little grubby but overall for the ridiculously low price it was a bargain. Bed comfortable, shower great, 10 minute walk to the station and restaurants...what more do you want

10/10

Exceptional

12 Nov 2016

natasha1cat

A cheap and cheerful hotel in Narbonne

The studio apartment was a pleasant surprise. Bed was comfy, shower was great and location excellent. They do have a laundry but the washing machine was not working..no drama because there is a laundrette just around the corner. The train station is a 10 minute walk away as are very nice restaurants. Simple hotel, basic but very handy to everything

Family

4/10

Poor

10 Sep 2016

James

Despite phoning several times in the week leading up to our arrival, the reception staff still forgot to send us the access codes on the day itself.

We were lucky to get in to the accommodation, and we would have been completely stranded if we hadn't persevered with the central office number.

Partner

6/10

Pleasant

03 Sep 2016

Michael

A bit disappointing.

Hotel not quite as advertised on line. No in room wifi. Extra costs.

4/10

Poor

25 Aug 2016

Dan

Functional but no real facilities

After waiting 20 minutes on the street, we finally checked in as there was only one member of staff on the desk.

The bathrooms smelt of sewage and one of our toilets wouldn't flush. Air con wasn't working and the drinks machine was broken when we arrived was still not fixed when we left.

On a positive note, the location is great, only a 10-minute walk from both the station and the beautiful town square and Cathedral.

8/10

Excellent

08 Aug 2016

Rodney J

Why?

While this is a pleasant hotel they have a bizarre check in system where the doors are locked until 3.00pm which means there is a great rush at this time to check in with considerable waiting time if you aren't at the front of the queue. This can spoil an otherwise enjoyable stay. Great location a 10 minute stroll to town on the edge of the historic centre. A few reasonable restaurants nearby and free parking on the back streets. The hotel charges for every conceivable extra so be aware. There is a kitchenette in the room so self catering is available. The rooms are looking a little tired particularly the carpertwhich should be replaced.

Partner

4/10

Poor

17 Jul 2016

Brian

We had 2 ground floor rooms, the smell in the bathrooms was like an open drain. The staff were aware of the smell but nothing was done about it.

8/10

Excellent

14 Jun 2016

Lizbeth

Location, location, location

Well, early check-in was impossible b/c the staff is on break from noon to 3 pm. So we had to wait an hour in the lobby to check in. Breakfast and wifi are not included and were paid for separately. All the staff is not bilingual, so there were communication difficulties. The room is not cleaned daily (we only stayed 2 nights). We had to take out our own trash before check-out. The room was spacious and comfortable, especially the restroom. We had to pay 2 euros per suitcase to store after check out so we could continue to sightsee before going to the train. However, we ended up retrieving them within the hour b/c we remembered that the desk is closed from noon to 3 pm (and our train left at 2:45 pm)....very inconvenient. Staff has unpredictable behavior. For example, during breakfast, the attendant was super nice. Breakfast ends at 9:30 am. My mom took a banana from the fruit basket prior to check out at 11 am, and the attendant chastised her in French and made my mother return the banana to the fruit basket. You never know what's going to tick them off. The hotel's best attribute is its location...right on the periphery of the old city but within walking distance to the train station.

Family

8/10

Excellent

13 Jun 2016

leslie ann

late night check in

hotel condition was great...only thing that makes it bad is that out of hours its difficult to check-in as no reception at night and it cost me to call them for keys. also wifi is not free.

Family

10/10

Exceptional

29 May 2016

craig

Great value apartment close to centre.

Marvellous.
Does what it says on the tin.
Safe and clean.
You only pay for what you use.

8/10

Excellent

22 May 2016

Verified traveler

Very good price for good hotel

It was very good but missed internet service. If you want internet you need to rent modem and figure out how to hook it up. Good cable TV. Modern and new rooms, very spacious. Great location for everything including train station.

6/10

Pleasant

20 Dec 2015

John

Excellent centre for exploring Narbonne

Unfortunately the hotel key code was sent out too late so that when we arrived we had no way of gaining entry as the staff had gone off duty. When we did eventually gain access we found that our room had not been made up, and there were used sheets and towels on the floor. We had to make a long (and expensive) call to Expedia, and eventually were allocated another room.
When staff came on duty on the Monday morning they were apologetic, and offered us a free breakfast on our final day.
All this was stressful and took the edge off our short break; clearly procedures need to be reviewed, but it hasn't necessarily put us off staying at Apartcity again due to the convenience and competitive pricing.

8/10

Excellent

18 Nov 2015

Geraldine

My Husband & I were happy with the room. We left to go out & the lift stopped we pressed the alarm button & a gentleman answered & said he would get someone to come. 25 minutes later a man got the lift open. We went to reception to speak to the lady on duty & she was no help to us I would go so far as to say she was dismissive.
I would hope that this reply would help if this happened again & hopefully the woman on reception would be trained to deal with matters like this with a little compassion as we were very upset with this problem
Yours Truly
Patrick & Geraldine Butler
Ireland

Family

6/10

Pleasant

20 Oct 2015

Neil

Good base

We were on holiday in the region and it was perfect .
In the middle to visit several places.
I would recommend this hotel.
We found parking free on the street . We did'nt have to to drive around and come back for a free space. So what if you do it will save you €8 eruos. Still the parking is secure for that price through the hotel .
Bread shops and cafe bars close at hand .

Partner

10/10

Exceptional

06 Oct 2015

Christopher

Good, convenient appartment hotel.

Cheap and comfortable modern apartment hotel convenient for town & rail station.
A wifi router for the room was extra but wifi in reception & lounge was free.
Good kitchen in the apartment though some cutlery appeared to have been taken by previous guests and not replaced until we asked.
Overall, very convenient & good for the price.

Partner

10/10

Exceptional

14 Aug 2015

Jean

Nicely located, modern hotel

The Appart'City, Narbonne enjoys a great location, not far from the train station or the town center. It appears to be a recently renovated facility, with uncluttered, modern, air conditioned rooms that are quiet and comfortable. The kitchen facilities are great for hot beverages, or organizing provisions from the fabulous local market. Bed was comfortable, bathroom worked great, as did the wifi. No complaints!

4/10

Poor

14 Aug 2015

nynyny

A dump

Never again
One time stop for a night
We arrived around 5pm and the gave us a room which was not cleaned yet
So we had to change it and got a smoking room instead

Partner