Candlewood Suites Bluffton-Hilton Head

United States , Hilton Head - SC
BLUFFTON, 5 Young Clyde Court
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100 reviews shown

6/10

Pleasant

14 Jun 2026

Melissa

Rom smelled of mildew especially when air was turned up.

10/10

Exceptional

08 Jun 2026

Gina

Entire property was clean. Everyone was so friendly I love the room set up.

Partner

8/10

Excellent

08 Jun 2026

William

Very clean
Only thing I didn’t like is the room became very moist from the air conditioner

6/10

Pleasant

07 Jun 2026

Toni

Nice sizable room, the floor felt a little damp and had a slight mildew smell. But other than that everything was great!

Partner

10/10

Exceptional

06 Jun 2026

Pamela

Liked kitchenette and free laundry. Good location.

Self

4/10

Poor

03 Jun 2026

Keith

Carpet was wet and smelled of mold.

6/10

Pleasant

03 Jun 2026

Terri

The place was just adequate. Living room furniture was uncomfortable and the pull out sofa bed was not good for sleeping on. Glad we had a short stay.

Family

6/10

Pleasant

31 May 2026

AMY

There was a party at the pool and gusts left it a mess which wasn't cleaned up

Family

6/10

Pleasant

30 May 2026

Katrina

The hotel room was clean and the hotel had a nice atmosphere but there was a bit of wear and tear that needed to be addressed. Pool was clean as well, a great stay overall.

Family_with_children

6/10

Pleasant

28 May 2026

Kathryn

The price was right in the right location. This hotel desperately needs a makeover. Nonexistent lobby, they had coffee behind a locked door. Not sure if you had to pay for it or not. Overall the room was nice with a kitchen set up. Although not sure about the bathroom cleaning, there was an odor.

Friends_and_family Family

4/10

Poor

26 May 2026

Janelle

This property was below average at best. The parking lot was littered with trash and food, to the point that one evening it was so dark that I stepped in a pile of fire ants as I was getting out of my car and was bitten all over my feet. When I went to look in the morning, there were chicken bones all over the ground around the car that must have attracted them.
The room was so damp and moist, that the carpeting was gross to walk on barefoot. The room smelled of that damp, mildew smell the second you walked in and lingered. Even the sheets felt damp the whole stay. My clothes smelled of mildew the whole time from being in the room.
If you'd wanted clean towels or sheets, you needed to go to the desk to ask for them.
I will not be staying at this hotel again, it just felt gross the entire stay.

Family

10/10

Exceptional

25 May 2026

James

Slight water leak at the base of the toilet. The top rack of the dishwasher was broken. I notified the desk to avoid any further issues.

Partner

10/10

Exceptional

25 May 2026

Danette

Cleanliness, customer service and value for your money.

Family

8/10

Excellent

25 May 2026

Shelique

Nice space, good location, room
Was overall clean.

Family_with_children

6/10

Pleasant

25 May 2026

Diane

The staff were both very nice and helpful. We went into two different because the first room did not have outlets on both sides of the bed. We noted that in both rooms everything felt damp, no matter what settings we tried on the air conditioner. It was pretty gross. Staff good, but hotel needs a total re-do. Would not stay there again unless they have done a major renovation.

Friends_and_family Family

8/10

Excellent

21 May 2026

Mattie Fogle

The staff were most professional and kind. They appeared tentative to my needs and address my question in a professional and caring way. The room was clean and fresh. That facility was quiet and pleasant. I will go back again and soon.

Self

10/10

Exceptional

20 May 2026

Christina

I love the pot with the strainer lid for pasta in the kitchen.
The room was amazing and had an extra set of towels! We had our first hotels fire situation and everyone was safe and able to go back in the room. So happily everyone is safe.

I suggest a secure pool system. Someone came 8nto the pool area was very profane and eventually explicit in her conversation so i had to leave the pool area with my. Year old. It was scary how rude her conversation was and she creeped in the pool area. This was not a patron.

8/10

Excellent

19 May 2026

Robert

Every thing I needed ..I will be back...

Self

8/10

Excellent

18 May 2026

Moneefa

This is a older property, but well maintained. The room I stayed in was clean, and the full kitchen was a plus. If you're looking for an affordable clean room in a good location.
Then this is the place to book your stay.

Partner

10/10

Exceptional

18 May 2026

Robert

The check in was smoothe no hold ups. The room was immaculate. More than we both expected. The bed was really comfortable. Will definitely use this hotel again

Partner

6/10

Pleasant

13 May 2026

Haleigh

Room was clean, dead bugs all over the stairs

Self

8/10

Excellent

29 Apr 2026

Nick

Convenient

Self

8/10

Excellent

29 Apr 2026

Debra

Quiet, clean, convenient. However, they should check the maintenance of the kitchen appliances. Only one burner worked on the stove and then that one quit just before I left. I didn't bother to report it because I wasn't using it much and was only there for a week. I didn't want service people in my room during my stay. But if a stove is important to you, check the burners before you unpack. Beds very comfortable and staff was friendly and helpful. Convenient location. Surprisingly quiet for it's location near the highway.

Self

4/10

Poor

26 Apr 2026

Alexandria

The room was stinky. It smelled like cat pee, and cigarettes. The carpet felt damp as if they tried to shampoo it, but it only made the smell worse thankfully, I was only there for work, but the room smelled awful. I could barely tolerate it.

Self

8/10

Excellent

15 Apr 2026

Nick

Yes

Self

8/10

Excellent

14 Apr 2026

Nick

Yes and yes

6/10

Pleasant

13 Apr 2026

Mary

Room smells like cigarettes in my no smoking room and no other room available and when asked about addiction towels and face cloths was told to bring old ones down stairs to get new ones. Why when I clearly asked maid to just leave clean ones before we went out to enjoy our stay
Not very accommodating and no free breakfast y’all
Not going back

Family_with_children

8/10

Excellent

13 Apr 2026

Bruce

Staff didn’t seem to care to tell me where the ice machine was. Pointed me in the wrong direction first.

10/10

Exceptional

11 Apr 2026

David

Room was clean and bed was comfortable.

6/10

Pleasant

08 Apr 2026

maria

La recepcionista de la tarde no es agradeable , le.pedi una toalla para bañarme , y me.dijo q trajera la mia del 4to piso , realmente llegue agotada del trabajo , y se la pedi por favor, lo cual me la nego , creo q deberia ser mas agradable , en tal caso tambien me.la.abria cobrado ... solo estaba pidiendo un servicio

Self

2/10

Poor

07 Apr 2026

Mackenzie

Room smelt like dog piss. Hotel smelt like a marijuana joint. Bed sheets and towels were dirty and there was mould on the bathroom ceiling. Staff were super friendly and very understanding. Do not stay at this hotel!!

Friends

2/10

Poor

01 Mar 2026

Somjai

It’s a dog hotel and it smells just like it make sure yall put my money back bcs I checked out a day eqrly

6/10

Pleasant

28 Feb 2026

Cecelia

The lobby and hallways were not clean and had a lingering odor. The rooms were also smelly and in need of repair. ThThe restroom

Friends_and_family Family

4/10

Poor

24 Feb 2026

Philippe

No breakfast. Shower head was broken. Curtains don’t close all the way.

2/10

Poor

16 Feb 2026

Carol

We had to check out after looking at the room
It was not as described

10/10

Exceptional

09 Feb 2026

Howard

Clean room with amenities, safe surroundings

Friends_and_family Friends

8/10

Excellent

04 Feb 2026

Susan

Room was spotless
Staff courteous and helpful

Business Family

10/10

Exceptional

25 Jan 2026

Ray

Great

10/10

Exceptional

22 Jan 2026

Jason

Room was clean, the bed was comfortable. Wish the tv was a little bigger , but overall very nice and clean. Can’t wait to use the kitchen when I come back in March

Business

10/10

Exceptional

15 Jan 2026

Daychia

Great staff

Business Self

8/10

Excellent

18 Dec 2025

Candice

Staff was friendly. Room was clean and organized. Toilet kept running in room housekeeping. Knocked on door at 9:00 a.m. not happy about that one. Check out time is 11:00

2/10

Poor

19 Oct 2025

Nancy

Smelled like pot, loud people in hallways, bathroom not clean, sheets were questionable. Very uncomfortable stay

Business Self

10/10

Exceptional

19 Oct 2025

Thomas

Friends

2/10

Poor

09 Oct 2025

Nicole

Didn’t sleep couldn’t breath from the time you walked into the lobby it smelled. Couldn’t sleep because the room smelled so bad. Definately need to get air filters/purifiers or something won’t ever stay there again. And I don’t ever leave review but because I read good reviews I decided to stay. Wanted to be sure that people knew before going what to expect

Business

6/10

Pleasant

29 Sep 2025

Katherine

Room was smelly!
Bathroom floor needed a good scrubbing

Partner

6/10

Pleasant

26 Sep 2025

Rick

Everything was great except for the lady at the front was extremely rude

2/10

Poor

22 Sep 2025

david

During our stay we had two fire alarms where we had to evacuate the rooms. One at approximate 11:30PM and the second at 2:30am. The staff did not clearly communicate the cause of the issue or provide clear instructions on where to rally in the parking lot, or when it was safe to return to the room. Furthermore, following the alarms, the water was turned off to the entire building, including all showers toilets and sinks. The staff offered a bottle of water to my wife and I as compensation.

8/10

Excellent

19 Sep 2025

Anna

Laundry is included, which is great. Bring your own soap or buy one for $3.00. Please provide paper towels or something to clean the dryers.
Purify water filter (like at the airport) would be highly appreciated, as this part of the country, the drinking water is not the most desirable.

10/10

Exceptional

10 Sep 2025

Amy

Clean room nice staff!

Business Self

10/10

Exceptional

04 Sep 2025

Amy

Nice staff fully stocked kitchen pet friendly.

10/10

Exceptional

04 Sep 2025

Aldo

Very clean great price. Nice pool. Only thing missing was breakfast they do not offer it. Would definitely recommend. Has a little kitchen inside

Leisure Family

4/10

Poor

03 Sep 2025

brennen

room itself was nice, however the hallways smelled HORRIBLE. i’m talking hold-your-breath bad. i almost passed out trying to make it to the 4th floor lol. i also felt like the rooms weren’t cleaned as good as they could be. bed sheets were fine but the chair hadn’t been wiped down.

10/10

Exceptional

02 Sep 2025

Elio

Management with friendly and polite!

Business_and_leisure Partner

10/10

Exceptional

31 Aug 2025

Verified traveler

Cozy overnight stay!

The front desk associates both night and morning were very kind. We didn't get to experience the amenities, but still enjoyed our stay.

Business

10/10

Exceptional

22 Aug 2025

Amy

Fantastic extended stay!

Business Pet

10/10

Exceptional

13 Aug 2025

Naim Lee

Best hotel for working out of town business trip. Works well large refrigerator and full kitchen, clean and quiet

Business

10/10

Exceptional

08 Aug 2025

Mary

Everything was good

Leisure Family

8/10

Excellent

30 Jul 2025

Erin

The room was nice and clean, although the bed was not comfortable. It was nice to have a fridge and coffee pot in the room. The elevator went out and was not fixed until sometime in the evening, resulting in steps to the 4th floor. That’s not their fault though I’m not sure a sense of urgency was on it, seeing as the hotel was at capacity with no elevator for a wh

Partner

10/10

Exceptional

27 Jul 2025

Joyce

Very clean! Excellent customer service! Very close to Walmart & Publix!

Leisure Family_with_children

2/10

Poor

27 Jul 2025

Pamela

Hotel was old and dirty. We left hotel and checked into Hampton much better.

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Mary

New York visits Blufton

We have been to this hotel many times. and it never disappoints. I want to give a shout out to Carly at the front desk. She went over and above to help us with everything we needed. She’s the perfect person to have at the front desk to welcome people. She was so friendly and outgoing. We will be back and we will be staying there again. Okatie Ale House is a short walk from the hotel and it’s an awesome place. Great food, great people! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Partner

4/10

Poor

19 Jul 2025

Lisa

Poor amenities, Needs Repairs

The lobby had a horrible stench of cat urine when we checked in.
We were very disappointed with the location and layout of the pool.
There were cigarette butts floating in an ash tray on the table, no towels and other guests socks and a shirt left behind.
The LVT in our room was so slick from the cleaner used and there were several things broken - the drawer on the dresser, the privacy curtains, the towel holder and false drawer pull in the bathroom.
The kitchen area and fridge were nice but we forgot to turn on our ice maker and there were no ice machines in the hotel.
Overall very disappointing for this part of Bluffton.

Friends_and_family Family

8/10

Excellent

10 Jul 2025

Karen

It’s a tough time of the year. It’s been hot and very humid and when we entered our room, it had a musty smell. Not overwhelming, but still there. Otherwise we’d like the staff, they’re helpfulness and the way the room was appointed.

Leisure

6/10

Pleasant

30 Jun 2025

Erica

I feel that cleaning only on the 7 day of your stay is horrible and having to retrieve our own towels is sorry for the hotel. Too much money is paid not to have rooms cleaned daily or even get clean towels

Partner

4/10

Poor

20 Jun 2025

Amy

The hotel needs to be updated. They only gave us 3 towels for a 4 person reservation. Hotel staff was not friendly or attentive.

Friends_and_family Family

6/10

Pleasant

15 Jun 2025

Carrie

I like that room was clean but i didn't like that crab in the pool and alligator in the parking area

10/10

Exceptional

02 Jun 2025

Brian

You got very little cell service in room

Business

6/10

Pleasant

01 Jun 2025

Myra

Everything is the room seemed damp, especially carpet. Made clothes in suitcase damp. No housekeeping for both days of stay.

Leisure Self

10/10

Exceptional

26 May 2025

Duke

4/10

Poor

18 May 2025

Robert

Although the hotel was smoke-free, it smelled of cigarettes. There was also an unsavory cooking smells that spilled throughout the halls from unnatural food smells. We stayed for nights and never had our room touched nor linens swapped out until requested on last night.

Leisure Partner

10/10

Exceptional

13 May 2025

Heather

Nice and quiet. Darling little pool and picnic area. Has everything you need.

Leisure Pet

10/10

Exceptional

01 May 2025

Carla

Business trip and accommodations were great. We had everything we needed in our room. Walkable to grocery store.

2/10

Poor

25 Apr 2025

Krunal

Will not stay next time

8/10

Excellent

21 Apr 2025

William

Nice comfy stay

4/10

Poor

08 Apr 2025

Rik

The smell in the lobby and halls was disgusting. It was a moldy smell. If we had another option, we'd have left.

Business Partner

10/10

Exceptional

17 Mar 2025

Ann

Raven from the front desk was spectacular. She checked us in and from the beginning she was very professional and it took under five minutes for check-in.Raven, was always there if we needed help with anything. She was pleasant friendly and accommodating. I only wished I could’ve given her a tip for being outstanding to me and my family

4/10

Poor

02 Mar 2025

Harry

Very disappointed hotels.com gave this hotel a very good rating. Room was moldy from leaking tub. No breakfast though it was advertised free breakfast

Business

6/10

Pleasant

15 Feb 2025

C Harvey

The staff at the property were extremely nice and helpful. Great location to Bluffton and easy to locate. However the condition of the property was disappointing. The linens were clean, but it’s time for a renovation.

Business Self

10/10

Exceptional

12 Feb 2025

Sophia

Everything

Business_and_leisure Partner

10/10

Exceptional

29 Jan 2025

Mauricio

Water pressure was low

Business Partner

6/10

Pleasant

26 Jan 2025

Donte

Invisible Wifi

The sleep was good and comfortable but the WiFi did not work in the room. This hindered me from doing necessary things. I was totally disappointed.

Self

2/10

Poor

23 Jan 2025

Nicholas

ZERO STARS – ABSOLUTELY TERRIBLE EXPERIENCE

I stayed at Candlewood Suites for two nights while attending my father’s memorial service, and it was one of the most frustrating and disappointing hotel experiences I’ve ever had.

When I checked in, I was informed there was no hot water, but I was reassured it was “fixed” and they were just waiting for the “glue to dry”—whatever that means. Glue? Really? Hot water either works or it doesn’t. Spoiler: it didn’t work for over 24 hours, which meant I had to shower at my father’s widow’s home before the memorial. Completely unacceptable.

Next, the room key didn’t work. I had to go back and forth to the front desk multiple times to get into my room. This became such an ongoing issue that the staff finally gave me a master key to the hotel, which honestly felt like a massive security risk.

As if that wasn’t bad enough, the room wasn’t even the one I reserved. I paid extra for a king bed but was given a queen instead. The TV didn’t work and had to be set up by staff, and the phone in the room was broken, so anytime I needed anything (which was often), I had to physically go downstairs to the desk.

After dealing with all these issues, I asked for a discount for my troubles. The front desk handed me a card saying I should contact Expedia, who would then contact the hotel to approve a refund. I followed their instructions, only to have Expedia tell me days later that the hotel refused to approve the

Leisure Family

10/10

Exceptional

18 Jan 2025

scott

convenient location easy check in

Leisure Pet

10/10

Exceptional

05 Jan 2025

Elena

Spacious room. Friendly staff. Needed ice but there are not ice machines. Have to wait for ice to freeze in the room refrigerator.

Leisure Family

10/10

Exceptional

01 Jan 2025

Latoya

Clean, lady at front desk was ver friendly

Leisure Partner

8/10

Excellent

31 Dec 2024

Gicela

safe and quiet

Leisure Family

4/10

Poor

25 Dec 2024

LESTHER

Terrible internet service, terrible cleaning service, I did not like the stay

Self

2/10

Poor

20 Dec 2024

Robert

Utilities pin disarray

70 % of my stay there was no hot water for me to shower. They ran out of bar soap and body lotion bottles any way so the nearest gym was my only alternative to a freezing shower

Business

4/10

Poor

20 Dec 2024

Steven

WIFI is spotty to non-existent. Staff was apathetic. Room was adequate but under supplied with necessities. Hotel is old and was renovated but has gotten shabby again. Lobby area is like entering a jail. Very institutional. My reservation was through a third party or I would have gone elsewhere.

Leisure Partner

4/10

Poor

15 Dec 2024

Khalil

Needs updates

I booked a suite with a living room and seperate bedroom so my friend and i would have some privacy. The bedroom door AND the bathroom doors didnt even close. It was extremely inconvenient.

Friends_and_family Friends

6/10

Pleasant

25 Nov 2024

Becton

Seems old and not taken care of

Leisure Family

10/10

Exceptional

22 Nov 2024

PADEE

Great location with great staff, unfortunately the hotel was runned down. Dirty carpet, broken elevator, no hot water, just to name a few.

Leisure Pet

2/10

Poor

20 Nov 2024

Miriam

Awful experience

10/10

Exceptional

13 Nov 2024

Douglas

Leisure Pet

2/10

Poor

07 Nov 2024

Nicha

Great place, but those 4 flights up & down the stairs because the lift was out was NO joke! I'll have to call to see if the elevator works before booking again.

Business

4/10

Poor

02 Nov 2024

DANA

Elevator broken room on 4th floor

It would have been appropriate to notify us that the elevator was broken and our room was on 4th floor. The clerk said it had been broken since Monday and today is Saturday.i felt fortunate it was just one night but this was not a great introduction to staying with Candlewood suites.

Friends_and_family Family

6/10

Pleasant

02 Nov 2024

Alex

First of all the elevator wasn't working the entire week. Come to find out, it had been 2. Our room was missing the tv in the bedroom, took 3 days to get one. The fan in the wall that is supposed to pull the ac into the bedroom didn't work.Offered to let me change rooms after 2 days of being left hanging. Told maintenance would be up,never showed or called to lmk they were waiting on tv and parts for fan(which never did get fixed). Most of the staff was not very friendly or helpful. Laundry room was free but had only 2 washers working and 3 dryers that worked. Asked for propane for the grill and was told they didn't have any. Another guest told us where they kept the refills and low and behold there was propane. Employee at desk was just too lazy to be bothered. Also, was granted a late check out but still got locked out of my room while loading my vehicle. Actually not a bad place. Just needs a bit of maintenance and better more caring employees. Some were actually quite rude.

Business

4/10

Poor

30 Oct 2024

Martin

1. We paid for a king size bed but we got a full size bed.
Since we booked through Expedia they would
Not honor our king size reservation.charged us for a king size bed.
2.they also would not honor AAA or AARP for any discounts.
3. One of the lamps was not working and they never provided any room service (did not empty garbage cans).

Business Partner

8/10

Excellent

30 Oct 2024

Melissa

Super close to USCB. Usually always clean and quiet. This is my go to.

Leisure Self

8/10

Excellent

26 Oct 2024

Marlene

We liked the close proximity to a surgery center. The bed was comfortable and the showerhead made for a good shower. The room was clean but there was a weird odor like someone used something to cover up another smell.

Leisure Partner