Name: Villa Neri Resort and Spa
Address: Contrada Arrigo, Linguaglossa- Catania, 95015, IT

10/10

Exceptional

11 Jul 2026

Andrew

Excellent spa, amazing view of mount etna, wish we could have stayed longer.

Partner

10/10

Exceptional

28 Jun 2026

ryan

Wonderful place. We stayed here with our 5 year old and 9 year old. Beautiful property, rooms, amenities and pool! They also have a winery and tastings which was a huge plus! We did a tasting and the wines were delicious! Great spa too! You never need to leave the property, they have everything you need here!

Family_with_children

10/10

Exceptional

26 Jun 2026

Andrew

It’s our second time at Villa Neri and it’s just the perfect place to spend a relaxing few days anyway that you like. In a sensational setting, right under Mt Etna there is an amazing pool with outdoor bar and a restaurant which delivers superb food.

Partner

6/10

Pleasant

20 Jun 2026

Mensud

Staff were not helpful, I felt that I am bothering them if I ask for help. For football fans I would not recommend to go during the World Cup as there is no any chance to watch any match. Hotel has sky provider for TV that blocks World Cup matches on RAI 1 National TV. I every day asked hotel staff to contact sky to not block matches without success. The staff answered was always that nothing can be done as sky provider controls blocking world cups matches.

Family_with_children

10/10

Exceptional

05 Nov 2025

Michael

Beautiful location

Leisure Family

10/10

Exceptional

18 Oct 2025

Dianne

The property is great. Located near Mt Etna and wine country. The rooms are very nice and the restaurant is exceptional including all of the restaurant staff.

If I had one observation to improve it would be the attentiveness of the front desk staff. They are not always available and do not always respond ti email.

Leisure Partner

10/10

Exceptional

28 Aug 2025

Verified traveler

The best relaxing place

Location is amazing and the staff is friendly and professional.
We had a great time.

Friends_and_family Family

10/10

Exceptional

21 Jul 2025

Verified traveler

Beautiful property in idyllic location

An incredible stay at Villa Neri for my wife and I. The room was large (Deluxe) and had one of the best bathrooms I had ever seen. The food at the Hotel is easily the best I have had at a hotel and deserving of a Michelin star. We were also very big fans of the hotel cats and their kittens and enjoyed seeing them treated well by staff. Only small points of feedback - the hotel sometimes felt understaffed, particularly at the pool bar during the day. The only other thing was the dated entertainment system in the room which you might expect to be a bit more modern for a hotel of this calibre. Otherwise a brilliant hotel all around.

Partner

10/10

Exceptional

30 Jun 2025

Paxton

Our stay at the Villa Neri was wonderful. The area is quiet and peaceful. The staff were all courteous and amazing.

The hotel itself is a little bit secluded so driving is recommended if you want to get around and explore yourself.

There are many things available to do at the resort: spa facilities, pool, tours of the winery, etc.

The food was amazing. Would highly recommend to anyone wanting to stay in a relaxing atmosphere for their trip.

Leisure Partner

10/10

Exceptional

27 Jun 2025

Karen

Loved the property but didn’t find the front desk to be very helpful. Almost like any question asked was an inconvenience.

Business Partner

10/10

Exceptional

09 Oct 2024

Sally

Lovely stay and great food.

Leisure Partner

10/10

Exceptional

08 Sep 2024

Marika

The property had beautiful grounds and a nice outside pool. We had dinner at their restaurant and he chefs menu was outstanding!! It is located in a vineyard so not in town but the area was lovely. Enjoyed our brief stay at Villa Neri

Leisure Partner

10/10

Exceptional

23 Jul 2024

Frederick

Amazing Staff

It’s been a very long time since I’ve stayed at a hotel with such attentive staff. Amazing place and amazing staff. Everyone was very friendly and helpful.
One issue was there is no gym or free airport transfer like it says on hotels.com.

Partner

10/10

Exceptional

08 Oct 2023

Verified traveler

Superb hotel, beautiful surroundings and excellent restaurant One of the best hotels we have ever stayed at

Partner

10/10

Exceptional

19 Jul 2023

Devin

Sumptuous property, wonderful spa, and incredible staff. An excellent place to refresh and recharge.

Leisure Partner

6/10

Pleasant

01 Aug 2022

Verified traveler

Lovely hotel but not luxury service

Overall a lovely hotel and setting but a few things which let the hotel down. We have stayed in around 30 SLHs, and small things here which overall let down the \"luxury\" status. At breakfast you pay extra if you want omelette, fried egg or a vegetable juice for example... we had booked the restaurant for one evening prior to our stay (we went out the other night) but they failed to tell us they had an event on so we were unable to actually eat in the restaurant and got put in the breakfast room (we would happily have chosen to eat at the hotel restaurant another night instead had they told us this way the case). Wellness area was lovely, but i had a massage there which consisted of being rubbed very quickly rather than actually massaged (bit odd), and as i was pregnant they sat me up rather than putting me on my side which was less comfortable. Finally upon leaving i had left a bag of bottles and toiletries separately to our suitcase which had clearly been flung on the floor in the storage room smashing 2 glass bottles and ruining a lot of my belongings. Gorgeous pool area, very relaxing area, lovely clean hotel and nice toiletries.. a shame that these things let down our stay.

Partner

10/10

Exceptional

26 Jul 2022

Hisham

Percent place for relaxation

Great property, clean well maintained, beautiful garden and relaxing rooms, staff is very friendly and helpful, love it!

Friends_and_family Family

10/10

Exceptional

21 Sep 2021

nadya

Pleasant stay for a couple

Very well trained staff - polite, professional. Modern spacious rooms with balconies from where you can see Etna. Truly enjoyed our stay.

Partner

10/10

Exceptional

12 Aug 2019

Verified traveler

Beautiful peaceful property - menu for evening slightly limiting but wonderful all the same -

Leisure Partner

10/10

Exceptional

05 Aug 2019

Arvind

A peacedul oasis

An outstanding location with Etna in view. Peaceful and comforatble accommodation. Small but very hard working group of staff
Only 'downside' is its remote location. No taxi service and although the hotel will often offer complimentary lifts to local restauarants, vineyeards etc, at times they do not have capacity.

Friends_and_family Family

10/10

Exceptional

13 Jul 2019

Ljb

Luckily, we had a GPS, simce the turns are quick and the roads are rugged on the way there. But the stay is so well worth it. Room had totally private terrace, spa has a lovely set up with a shaved ice machine to cool down between treatments and the food is very special. Breakfast has so many artistically laid out, quality and healthy choices. Allesandro is an informed and delightful presence in the dining room and poolside eating areas. Grounds are impeccably maintained. Art surrounds you. Staff were all very gracious. Restful surroundings -

Leisure Family

10/10

Exceptional

11 Jun 2019

Verified traveler

Thank you to mario, paulu and all the team. Our experince was fantastic thanks to the super friendly staff that went above and beyond to make our stay so enjoyable. Our favorite memories are the champagne breakfasts overlooking mount etna, sipping cocktails by the pool, the romantic spa couples treatments and the fabulous food at the restaurant. We will come again!

Leisure Partner

10/10

Exceptional

21 May 2019

Verified traveler

Staff were helpful and friendly. First class service

Friends_and_family Family

10/10

Exceptional

22 Oct 2018

Verified traveler

Excellent

We stayed at Villa Neri for our babymoon. The hotel is fantastic - huge comfy beds, nice spa, and (for the one day of sunshine!) a great outdoor pool area. The staff are all extremely helpful.

Partner

10/10

Exceptional

04 Sep 2018

Verified traveler

Lovely resort villa on the foothills of Mt. Etna

Peaceful, stylish oasis near vineyards and away from the crowds of Taormina and Syracuse, which are easy day trips from here. Gourmet restaurant and relaxing pool/spa.

Family

8/10

Excellent

28 Jul 2018

Tim

5* Fortress of Solitude

My wife and I stayed at this hotel for two nights following our beach vacation in Taormina. It is a perfect place to unwind if you want to break up the drive back to Catania airport. I have to admit I was very curious as to how a hotel in such a remote location can possibly justify a 5* rating. The answer has to be the gorgeous, beautifully decorated, and massive rooms (our balcony had a direct view onto Mount Etna), the spa (which is free), and the excellent breakfast. Outside, the salt water pool is an added plus. The service was okay – typical Sicilian standoffish–ness. The hotel also seems to be very popular with British tourists. Do not go to this hotel if you are not prepared to relax and read a book all day. There is absolutely no entertainment, minus the Michelin-star restaurant which we never visited. TIP: Double-check your hotel bill during check-out. Some joker decided to add an expensive dinner and bottle of wine to my tab.

Partner

10/10

Exceptional

03 Jul 2018

William

Very comfortable boutique hotel.

Beautiful room and pool area. Breakfast was delicious and restaurant is very good. The free spa area with steam, sauna and a hydro jet pool was a plus. You will need a car. Great for three days to explore Mt. Aetna and Taormina. Rooms would be perfect with a curtain between shower and bedroom and switching silly grand sink for two individual sinks; leaving much needed space for toilet kits, etc.
A fitness center would be welcomed as well a walking map to guide you on morning walks in the lovely country country side Overall these are small constructive criticisms to make this very comfortable boutique hotel a 10. Room 211 was spacious and had a great terrace.

Partner

8/10

Excellent

17 Jun 2018

Verified traveler

This is a beautiful hotel. It is located in the wine region and about a 30 minute drive to Taormina.

10/10

Exceptional

06 Jun 2018

Adrian

Beautiful hotel to stay whilst you explore the Island. Excellent food and drinks. Lovely clean pool. Room was spotless. Very relaxing. You do need a car if you are staying here for any length of time to get out and explore.

10/10

Exceptional

04 Jun 2018

Jonathan

Our favourite Sicily hotel

Vila Neri is a beautiful small hotel on the slopes of Mount Etna, smart and modern in feel. Comfortable rooms, excellent service and very peaceful. This was our second stay. It is difficult to find without satnav, on a minor road, a couple of miles North of Linguaglossa.

Partner

8/10

Excellent

12 Apr 2018

Daidree

Lovely, relaxing stopover.

This spa was a great stop off for our Sicilia road trip. The grounds are lovely with a fantastic view, nearby to a lot of fun vineyards and wineries, and very close to some Etna basecamps. The spa itself is small but clean and really relaxing. Great steam room, great sauna, lovely salt water jet stream spa. Breakfast was plentiful - more like a Nordic breakfast than an Italian one (yes) Staff was very friendly and helpful, although I apparently booked the room for only one person instead of 2 and incurred an additional €35 fee as a result. Which brings me to my only negative... Although really lovely, I wonder at the value for the money here. I think a €200 stay is really a bit extreme, given the amenities.

Partner

10/10

Exceptional

15 Sep 2017

JIm

New hotel on the lower northern slopes of Etna

The pictures do this hotel justice - it is a tranquil oasis set in its own grounds in the lower foothills to the north of Etna. The grounds are perfectly manicured, as is the hotel. The staff were the best I encountered in Sicily for their professionalism and obviously 5-star service. The rooms are comfortable and well appointed and spotlessly clean. The unfortunate result of this is that the hotel has something of a soulless fell to it, not helped by the chill-out music playing in the background. Don't get me wrong, if you want tranquility and cleanliness, there is probably no better spot in Sicily.

Lovely swimming pool (not heated), immaculate grounds and a good breakfast. Was rather disappointed to be told on arrival that the restaurant was fully booked for the night, so I can't comment on the dinner options, but the hotel recovered well by booking a good restaurant in town and providing a driver free of charge.

6/10

Pleasant

14 Sep 2017

Verified traveler

Our stay was fine. It started with a lovely note addressed to \"Mr and Mrs (my name)\" which I thought was an odd thing to assume - as did my male partner. What if we were just friends traveling together? Or worse, brothers or brother/sister?
Anyway, the hotel is quiet and relaxing with only about 25 rooms. The restaurant is delicious but expensive, and the decor doesn't match the quality of the food. It felt like a wedding hall.
The rooms are great, very clean and comfortable - loved the tile in the bathroom.
I wish the staff were a little more accommodating with helping us make restaurant reservations or recommending activities in Linguaglossa, but everyone was friendly and very professional.

Partner

10/10

Exceptional

30 Jul 2017

Charlotte

Just what we were looking for

This hotel is perfect if you like s more refined experience. The service is very good and anything you like is possible, my only negatives would be the restaurant was extremely expensive and portions so tiny it was hardly beliavable when we were served! We were hungry after and very light in our wallet! There are of course restaurants around but being remote not so much choice and we would of liked to have stayed at the hotel more in the evening as the lunches were so good, big potions and good price so I think it is a shame the evening menu is how it is.

We mentioned to the management and they didn't really seem to care and nothing was said or done which was our only disappointment.

We had a lovely holiday would recommend to stay here.

8/10

Excellent

09 Jul 2017

Ann

Secluded, remote hotel in beautiful setting

Very nice location with views of My Etna. Pool amazing. Room lovely but shower awful. It sprayed water everywhere while trying to adjust the water temperature. Dining prices very expensive. A Simple lunch cost 47 euros. Staff were a bit cold and not overly helpful. Breakfast buffet was excellent.

10/10

Exceptional

05 Jul 2017

Mamanooch

What a find!

We loved everything about Villa Neri. We had an amazing suite with an incredible bathroom and two balconies, one of which faced Mount Etna. We also had a truly amazing dinner, and a wonderful massage at the spa. This is a great jumping-off point for tours to Mount Etna, and we give it the highest recommendation possible.

2/10

Poor

28 Jun 2017

P

Beware: not 5-star luxury, fails at the basics

Villa Neri markets itself as a 5-star luxury hotel, but it falls far short of that. While it is well located, has a decent pool and looks lovely from the outside, it fails miserably at the basics: sleep, food and service. Our bed was soft and wobbly, so we continually woke each other up and woke up with a bad back. The pillows were cheap and nasty. The curtains let in lots of light so the room was bright at 630am (see pic). In short, we slept badly every night, which defeats the point of a holiday.

The breakfast was awful. While there was nice fresh fruit, everything else was of very poor quality (see pics). Food otherwise was overpriced: a nasty burger was 24 euros and the tasting menu in the restaurant for dinner was 80 euros, for which one expects top quality that was sorely lacking.

And then there's the service, which is generally disinterested: the offhand manner of the lady at reception, the guy at the pool whom you ask for towels and grunts \"they're there\" when you've told him that they've run out, etc. Last but not least, the room design is bizarre. The shower is in full view from the bedroom and there is no means to hide it. You can even see the toilet from the bedroom from certain angles. This could be a lovely hotel with a bit of investment and new management. As it stands, avoid it.

10/10

Exceptional

12 Jun 2017

Jamie

Hideaway in the hills, Beautiful !!!!!!!!

Absolutely beautiful hotel, if you want to get away from it all this is the place, very peaceful out of the way place, good base to explore that side of the island, very friendly staff , great facility's the whole place is immaculately kept, rooms are beautiful with the best selection of in room wines you could imagine, great breakfast and the restaurant is delightful. This place not only lived up to your expectations it surpassed them by a mile. The photos do not do it justice. A great hotel that we would definitely go back to and recommend without hesitation. Many thanks to all the staff for a truly wonderful experience. Thank you

Partner

4/10

Poor

31 May 2017

Verified traveler

disappointing

The entire stay was disappointing mainly because of the service provided. definitely not a five stars!

10/10

Exceptional

07 Oct 2016

Verified traveler

Great hotel!

Beautiful hotel in a charming area! I highly recommend it!

10/10

Exceptional

04 Oct 2016

Justine

Beautiful hotel in a wonderful location

Fabulous attentive staff, amazing location with beautiful views overlooking Mount Etna.

Partner

6/10

Pleasant

13 Sep 2016

guest55

Small rooms, hotel in the middle of nowhere

Surrounding area a wasteland of empty land and a village of derelelict buildings, nearest town 30 mins drive

8/10

Excellent

28 Aug 2016

Verified traveler

beautiful small hotel in a quiet, mountains view area. very nice personnel.
very expensive extras: hotel restaurants,pool-bar.
The use of spa facilities is for extra charge of 20 euro per person even if you order a massage treatment for the same day!
no view from ground floor rooms.

Partner

6/10

Pleasant

06 Jul 2016

dina

Nice but nothing special.

We had a junior suite which was gorgeous, including a beautiful, spacious bathroom and comfortable bed. I was disappointed that a terrace and view of etna werent included, but maybe that's the luck of the draw.
We were surprised by the lack of warmth and the seeming indifference by the front desk staff compared to other places we have stayed in Italy. I told two people on two different occasions the wifi didn't work in our room and received no assistance or concern. \"Hmm. I'll look into it\" was the gist of the response with no follow up. When we checked out, we weren't asked how we enjoyed our stay or anything like that. The breakfast was lovely, and the server Stephano was friendly and very attentive, but we were disappointed with the the dinner. I also enjoyed a great massage in the spa. We travel for three weeks to Italy every summer and have stayed in many hotels. Not sure I can highly recommend this one.

Partner

8/10

Excellent

10 May 2016

Verified traveler

Nice hotel, but not quite right

The hotel is lovely. The room was in good condition, a little different, decent size, the breakfast staff were lovely, the pool area great and the views and grounds special.

However the shower is tiny, one or two employees are grumpy, no gym and it is some distance by car to anywhere. The menu put us off eating dinner at the hotel, we are happy to try something different, it may have been lovely but it was pretentious, there was no alternative, sometimes something simple is the order of the day.

That said we really enjoyed the stay it, perhaps the nicest room and location we stayed in during our trip to Sicily but something is missing.

Partner

8/10

Excellent

28 Sep 2015

Neville

A small piece of paradise

Very pleasant relaxing holiday

Partner

10/10

Exceptional

07 Sep 2015

Richard

A quiet boutique retreat in the Sicilian Countrysi

The Villa Neri is not cheap, but it is excellent value. The staff were helpful and friendly , the room excellent and the food and wine very, very good.

Partner

10/10

Exceptional

02 Aug 2015

Carl

Great hotel in tranquility away from it all

Mario, Mario and Paolo - three of the waiting staff get first mention for their delightful service and kind hospitality. The hotel is luxurious and has a lovely fine dining restaurant where even the occasional power cut doesn't disturb the experience. The grounds are small but well maintained the rooms are large, comfortable and have fittings that are in keeping with 5* in other countries. The front desk staff were a bit mixed. Nadia was excellent and very helpful. Gloria always seemed rushed, and this led to a few issues with restaurant bookings but all in all, nothing too concerning. The spa staff would benefit from a bit more skill in the linguistic department as it makes it challenging to discuss specific needs but they are skilled and created a nice but not 5-star spa experience. All in all, a wonderful stay if you want to get away from it all. Taormina looks close but it takes up an hour to get there so you have the hotel pool & spa, etna and the sleepy untouristy villages to keep you occupied if you get bored or hungry.

Partner

10/10

Exceptional

20 Jun 2015

Verified traveler

The hotel is beautiful. Nicely styled modern rooms. Lovely gardens and pool. Staff are very welcoming and friendly.

6/10

Pleasant

05 Jun 2015

Nick

.

Over rated and overpriced. Thought we had booked a spa hotel but the spa was extra despite being a guest

Partner

10/10

Exceptional

11 May 2015

Mark

Magnificent Staff & service

Sensational stay, very quiet staff were amazing, every staff member friendly & courteous.
We used it as a base for 3 nights to see Mt Etna,

Partner

6/10

Pleasant

24 Oct 2014

Verified traveler

Good hotel, hard to find

Once you find it, the hotel itself is very good. Beautiful rooms. Great restaurant, I recommend the Menu de Degustazione. Spa is also good, except the massage was NOT. She thought a massage was juts putting oil on your body and thats it. Oh well. Shower in the room was also very strange. As with most good hotels in Italy, they have a Rain shower head. Problem is that the shower enclosure is so small that you have to be under the shower head when adjusting the temperature, absurd. The only other option is to keep the shower door open, with water running all over the bathroom and out actually into the room, even more absurd.Hard problem for them to fix at this time, architect's fault. Extra towels to mop the floor are the only answer.

Family

10/10

Exceptional

13 Oct 2014

Bob

Great Spa Hotel excellent food with a view of Etna

The location is very rural, in the Bove Valley north of Etna, a wine growing region, really very remote and has a spectacular back drop of the northern side of Etna the nearest town is Linguaglossa. Located 11 miles from Taormina and only about 15 minutes off the toll road.

An ideal location for trekking into the volcanic regions and getting away from everything, the views are great and facilities very good indeed, the spa and restaurant at the hotel are both recommended.

The menu offers a four course set meal with local wine (very good) at 45 Euro, A la Carte is more expensive but very good indeed, be warned you actually get 6/7 courses with the extra bits thrown in, top quality stuff.

A car is a must have and be warned many of the local roads just cease to exist without warning, a amp is needed as sat nav keeps dropping out, the staff were very helpful and really friendly English being spoken by most.

Easy drive to Etna cable car (via toll road) about an hour, the same to the airport, 25 minutes to Taormina (don't drive in Taormina park at the lower cable car is not a driving place!).

All in all a lovely setting for a few days break in a very luxurious hotel spa we would certainly return and recommend.

Partner

10/10

Exceptional

13 Sep 2014

PJ Delish

Peaceful getaway

Lovely location in peaceful environment at foot of Mt Etna. Real adult getaway which is what we wanted, great place to unwind, large pool, open spaces, lovely garden, good friendly service. Good choice for breakfast even had champagne at no extra cost. Meal in restaurant was excellent with handmade chocs and other extras thrown in, the young chef came out and said hello.... He will go places !!! Room was lovely.. Shower could be bigger with shelf to put shampoo, shower gel on and no conditioner again.... !! But overall a great place to stay and chill out in comfort.

Partner

8/10

Excellent

23 Jun 2013

Pavel

Very nice hotel but the spa is not free!

The hotel is about one hour's drive away from Mount Etna, but close to Taormina. It's a luxurious hotel with a nice restaurant and lovely rooms and spa (although at extra cost). It was very quiet when we stayed (in June) but presumably gets busier later in the season.

Partner

10/10

Exceptional

22 Oct 2012

Verified traveler

Great Hotel for a Couple on a short stay

Great hotel. Very helpful and friendly staff. Room was excellent with it's own private garden. Lovely breakfasts. Spa area is really good. Location is both a strength and a weakness. It is quiet and secluded which is great if you're away for a night or so and are looking to relax but if you're away for more than that then 3km from the nearest small town means you have to drive for a night out. Biggest minus is that whilst the restaurant is good, it is overpriced. Got the room out of season at a very competitive price so personally had very good value for money for a 5* hotel.

Partner

10/10

Exceptional

27 Jul 2012

Jens

Very pretty - amazing attention to details

The hotel is an ca. 30 mins drive from Taormina. The hotel is brandnew, it opened January 2012. It is located on the north side of mount Etna a bit in the middle of nowhere sourrounded by fairly green hills (even in July they are greenish). The owner has carefully selected furniture, cutlery etc. The attention to detail is amazing. Great breakfast, too. From the hotel it is easy to go to Gole de Alcantara, Taormina, Etna North and South or the mountain villages.

Family

10/10

Exceptional

17 Jul 2012

David Black

Absolute perfection in each and every way

Villa Neri, is a hidden and underexposed gem, situated near mount etna. It's location is remote but the views are nothing short of stunning. Set in beautifull mountain surroundings the place is wonderful.its stylish modern decor is boutique in style but hasn't lost any of it's scilian roots along the way. All the staff at Villa Neri are first class and offer fantastic personal service and a real willingness to help out. in particular, Costa, Annalise, Mario and Alessandro were expectional and helped make out stay terrific. We stayed here for our honeymoon and I simply can't recommend the place highly enough, we had a great holiday and made many friends along the way!

10/10

Exceptional

01 Aug 2026

Fabiana

Ottimo struttura

10/10

Exceptional

29 Jul 2026

Salvatore

Bellissima struttura inserita in un contesto ambientale spettacolare. Personale attento e professionale. Camera comoda e funzionale con un bellissimo terrazzino. Strutta veramente Pet Friendly. Viaggiamo con il nostro piccolo amico a 4 zampe è non abbiamo avuto nessun problrma. Colazione e ristorante più che eccellente.

10/10

Exceptional

12 Jul 2026

Anders

Wow - vi fick uppleva Etnas utbrott både dag- och kvällstid, på första parkett från vårt rum. Mycket fin pool, trevliga rum och bra frukost!

Friends_and_family Family

4/10

Poor

01 May 2026

WALTER

El Spa estube cerrado durante toda la estancia por un problema tecnico.
Esto afecto notablemente la experiencia, habiendo sido el spa un elemento principal al momento de eligir este hotel.
La tranquilidad, que tendria que ser una caracteristica de este establecimento, se vio afectada notablemente por la presencia de un grupo familiar muy grande y muy ruidoso que practicamente monopolizo la sala desayuno y que dejaba los niños jugar, critar y correr en los passillos sin parar.
En un hotel de esta categoria hubiera esperado que el personal actuara sin la necesidad de ser llamado para que lo hiciera.
En el desayuno nos avisaron que añadir queso a la omelette tenia que ser pagado a parte (en un 5*…?)
Factores positivos
- wine tasting: muy buena y bien explicada
- masaje: excellente

10/10

Exceptional

06 Apr 2026

Janne

Hieno huone, erinomainen aamupala, hieno paikka, sijainti hieman etäällä mutta autolla kätevä. Hotellin ravintola on hyvä.

Friends_and_family Family

2/10

Poor

03 Apr 2026

Dr. Majid

Unser Aufenthalt hat unsere Erwartungen leider nicht erfüllt. Das Hotel präsentiert sich als Spa-Hotel, jedoch war der Spa-Bereich an beiden Tagen unseres Aufenthalts aufgrund technischer Störungen nur eingeschränkt nutzbar.

Besonders bedenklich war der Zustand im Badezimmer: In der Dusche ragten Kabel aus der Decke, was wir als potenziell gefährlich empfunden haben.

Auch beim Frühstück kam es zu einer unangenehmen Situation. Nach etwa 20 Minuten wurden wir gebeten, den Raum zu verlassen, damit andere Gäste Platz finden können – ein Vorgehen, das wir in dieser Form als nicht angemessen empfunden haben.

Die genannten Punkte wurden dem Management vor Ort mitgeteilt. Leider erfolgte weder eine erkennbare Reaktion noch eine Entschuldigung.

Zusätzlich war die Klimaanlage im Zimmer 201 so laut, dass an erholsamen Schlaf kaum zu denken war.

Insgesamt entspricht dieses Erlebnis aus unserer Sicht nicht dem Standard, den man von einem Haus dieser Kategorie erwarten darf.

Partner

10/10

Exceptional

31 Oct 2025

Johan Van

Mooie kamer, prachtig hotel op een prachtige locatie.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Konstantin

Första parkett till Ettna. Fantastiskt mysigt ställe med bra viner, bra mat och otroligt vacker miljö. Stort plus till den trevliga personalen.

8/10

Excellent

16 Aug 2025

Verified traveler

Ubicación y hotel buenos y personal amable. Estuvimos en la suite con jardín y nos gustó mucho pero tuvimos problemas con la wifi, TV y agua que salía de la ducha. Vistas impresionantes al Etna y clima más agradable que en la costarricense

Friends_and_family Family

8/10

Excellent

28 May 2023

Nora

Graet place to relax

Leisure Partner

10/10

Exceptional

01 May 2023

LORIS

Perfeito

Hotel lindo, super limpo e bem cuidado pelos proprietários. Perfeito para relaxar e curtir bons momentos.

Partner

10/10

Exceptional

07 Aug 2022

Catherine

Lieu charmant pour un dîner excellent à des prix abordables

Leisure Partner

4/10

Poor

05 Jul 2021

Verified traveler

Un discreto quattro stelle (forse), non un 5*L.

A meno di un anno dal nostro ultimo soggiorno in questo posto incantevole, purtroppo abbiamo dovuto constatare un certo \"decadimento\" della struttura in tutte le sue parti. A deludere più di ogni altra cosa il servizio, soprattutto al (caro) ristorante. Poco personale, assolutamente impreparato a gestire i pochissimi coperti, scarsa attenzione al cliente, pietanze non illustrate, piatti scelti da menu à la carte di proporzioni inadatte finanche ad un menu degustazione. Ragnatele in camera, alcune lampade fulminate, porta di ingresso non insonorizzata. Ci hanno spiegato che le porte tagliafuoco non possono essere insonorizzate, ma è la prima volta che ci capita di sentire una cosa del genere... Bambini urlanti nei corridoi e in piscina, atmosfera da Aqua Park, ospiti che entravano in acqua vestiti e con ciabatte, nessuno è mai intervenuto. La prima sera un matrimonio organizzato in questa location, notte da incubo fra festeggiamenti, schiamazzi e musica ad alto volume, e successivo riordino degli spazi fino a tardissima ora. Rimangono ottimi l'abbondante colazione, i curatissimi spazi verdi e la zona della grande piscina, il letto comodissimo e la biancheria (di qualità). Ma in definitiva, non vale assolutamente quel che costa. È una giusta pretesa del cliente, che paga e sostiene queste strutture, avere in ritorno l'eccellenza che ci si aspetta (e che si pretende) da un albergo discreto che millanta le cinque stelle L. Ma così non è. Il lusso è altrove.

Partner

10/10

Exceptional

07 Sep 2020

Verified traveler

Relax e comfort

Ottima esperienza di relax. Personale cordiale e attento. Ristorante di livello, cena ottima.

Partner

10/10

Exceptional

25 Aug 2020

luca

Ottima esperienza

Ottima struttura, per poterla rendere ancora più bella basterebbe aggiungere una palestra ed avere un centro benessere più grande

Friends_and_family Family

10/10

Exceptional

04 Nov 2019

Verified traveler

Ottima struttura nel verde della campagna etnea. Consigliatissimo

Leisure Family

10/10

Exceptional

15 Sep 2019

Sébastien

Fantastique hôtel avec vue sur l'Etna

Fantastique hotel avec une vue magnifique sur l'Etna ! Chambre spacieuse et propre. Petit-déjeuner très complet et très bon. Personnel très accueillant et service impéccable. Magnifique piscine. Un spa est dispo avec bain turc, sauna et piscine à remous (inclus) et massage contre supplément.
Excellent repas mais avec des prix un peu trop cher et bon choix de vins (il faut absolument tester la Mondeuse - L'Ardenza - qui est un régal !!!).
Possibilité de faire une balade sur le bas du versan nord-est de l'Etna avec un guide de l'hôtel qui explique l'histoire autour de ce lieu magique !!

Partner