Novotel Jakarta Gajah Mada

4/10

Poor

31 Jan 2026

Niguel

Yes room was neglected.
Ch

10/10

Exceptional

31 Dec 2025

Swasti

Staff very helpful, clean room. Wonderful experience.

Business_and_leisure Friends

10/10

Exceptional

24 Nov 2025

Erik

Staff was fantastic

Self

6/10

Pleasant

05 Aug 2025

Andley

Weird carpet smells bothered me but rooms are good.

Family_with_children

10/10

Exceptional

07 Apr 2025

Thomas

Happy with my stay

Staff was very friendly and helpful. Location was great for what we wanted to see.

Friends_and_family Family

8/10

Excellent

03 Jan 2025

Alexandre

Spent 7 days and recommend the hotel
Very Friendly staff
Buffet breakfast was wonderful!
Pool was nice
Took 1/2 hour from airport
There is a grocery and liquor store next to the hotel
There is a Taxi stop right at the bottom of the hotel.
1/2 hour to go to Gambir train station
1/2 hour walk to the Mandiri Bank museum which I recommend, ask well as the other museums around.

Leisure Self

10/10

Exceptional

08 Nov 2024

Simon

JAKARTA NOVEMBER 2024

Really nice hotel.

Staff were all super friendly and very helpful.

The room was really nice and on 21st floor so view of the city.

Partner

8/10

Excellent

20 May 2024

Joanna

Novotel assures

After checking into another hotel and finding it filthy (I wont be using OYO ever again) the predictable standards of a chain like Novotel were just what I needed. Veey good price with a pool and very clean. Not the greatest location.

Self

8/10

Excellent

10 Jan 2024

faisal

Always remember what you pay and what you getting is important . but good hotel for all .

Leisure Family_with_children

10/10

Exceptional

05 Dec 2023

DEREK

I liked the relative peace and quiet for such a busy area. I appreciated the look of the room. The gentleman that checked us in was very professional and friendly, a true asset to your hotel.

Leisure Partner

6/10

Pleasant

27 Mar 2023

Seen Yee

Overall was okay, there are room to improve especially the basic toiletries, there were no hand towel, shower cap, sanitary waste bag.

Business Self

8/10

Excellent

06 Mar 2023

Bonnie

the rooms were large and comfortable but felt it wasn't clean enough. The sofa was very dusty and didn't feel comfortable sitting in it. We weren't in the room much but to sleep so it was fine.

Friends_and_family Family

10/10

Exceptional

21 Jan 2023

Verified traveler

Not too bad, but could be better.

I had good stay there. However, my review there: For the price I got, it s better to stay in another newer renovated hotel. Because the hotel is not fabulous, but the staffs are nice and friendly. Swimming pool is small. The bed was firm, good. Hotel strictly did not give late check out, need to pay if you need one :-(

Friends_and_family Family

6/10

Pleasant

28 Dec 2022

Tjhan

Sub-standard Accor Hotel.

The hotel did not reflect a 4-star hotel but a mere 2-star hotel. The aircon was broken though the engineer managed to fix it, it was not really cool. The hotel condition was gloomy.

Amenities in the room was sub standard. Shampoo and bath gel bottles were empty. Sometimes the housekeeper didn't provide bottled water.

I've stayed in many Accor hotels around the world, probably this is the worst.

Business

8/10

Excellent

02 Dec 2022

TSUIYEN

Very friendly & helpful staff, poor breakfast

Positive: Very friendly & helpful staff, bed is comfortable and great for sleep
Negative: Water is not hot enough for shower; very limited choices for breakfast, it starts by 07:00 but I went there nearly 08:00, a lot of plates were either empty or in a mass. Too many local people there and it was noisy as well

Business

6/10

Pleasant

03 Oct 2022

Wai King

Pay what you get

You pay what you get!
Hotel is very tired but staff are very friendly

Self

10/10

Exceptional

27 Jun 2022

Kim Hwee

Living environment is clean and quiet

Business Friends

4/10

Poor

17 Mar 2020

Verified traveler

Sauna, steam room, swimming pool are out of service. Room aircon are terribly weak, unable to cool down the room. breakfast is sub standard. calling for maintenance/engineering for assistance into the room takes forever (more than 30 minutes). housekeeping made shoddy work in cleaning room

Leisure Partner

8/10

Excellent

16 Jan 2020

Verified traveler

I think it's quite good when go back to airport not so heavy traffic to highway

Business

8/10

Excellent

31 Dec 2019

Verified traveler

Mixed Feelings

There were issues with the reservation and hotel claimed could not find my booking. Claimed that some of the rooms booked were cancelled, not all rooms come with breakfast, etc. the staff showed me their system bookings even though I’ve got the email confirmation from hotels.com. I still do not know what happened, if it’s a mistake by either Novotel or hotels.com, but kudos to the hotel staff in persevering to sort out with hotels.com.

Hotel condition and location still as good.

Friends_and_family Friends

4/10

Poor

24 Nov 2019

Muthu

House keeping is quite bad.. stayed in multiple Novotel, but this one the staff are saving on all amenities..

The steam room is under maintenance & the Sauna is quite old with almost zero maintenance.. floors are creaking & even the wooden water bucket is broken & there is a temporary plastic container inside this to hold water.. doesn’t live up to Novotel standards

Leisure Friends

10/10

Exceptional

10 Nov 2019

Verified traveler

Really friendly

Friends_and_family Family

4/10

Poor

25 Oct 2019

Verified traveler

Can't watch TV, Safety BOX is low on batteries and can anticipate troubles, restaurant classmates don't smile, especially Chinese

Business Self

10/10

Exceptional

10 Oct 2019

Pravin

Best for the Business Trip

It was amazing stay and all the staffs were very kind.

10/10

Exceptional

23 Sep 2019

Verified traveler

the suite is amazing, clean and neat. best for family and friends

Leisure Friends

10/10

Exceptional

23 Sep 2019

Verified traveler

the service was excellent. the room was clean and neat

Leisure Friends

10/10

Exceptional

14 Sep 2019

FrankMarshall

I really loved the hotel.Mr. kamar,beversge msnager. Mr hero.manager and so many other staff were outstanding in every way. This was my first time in Indonesia and everyone made me feel so welcome..I plan on visiting Jakarta again and will ne at this hotel. So many people made my stay there wonderful, I regret that I can't remember all of their names.The hotel is top notch

Leisure Self

10/10

Exceptional

27 Aug 2019

William

Very nice hotel. Staff were extremely helpful.

10/10

Exceptional

26 Aug 2019

Mark

Quality Hotel: Novotel-Gajah Mada

I highly recommend Novotel-Gajah Mada for all the above reasons and many more. In fact, when I first stayed there in July 2019, it was all booked up except for a room or two, and so for my second stay in Aug. 2019 I made sure I booked a reservation as soon as I knew I was headed back to Jakarta.
-Mark T. Rex

8/10

Excellent

11 Aug 2019

Verified traveler

Likes: the staff - very friendly, welcoming and helpful

Dislikes: facilities (pool an gym) are a disgrace! Food hall for breakfast is charmless

Business Self

8/10

Excellent

22 Jun 2019

Yasmin

Well maintained for an older hotel with good size rooms

Business Friends

8/10

Excellent

05 May 2019

Verified traveler

I have only stayed a night, so I don’t have the opportunity to get around the hotel. However, I feel that this hotel is a safe place to stay.

Business Self

10/10

Exceptional

09 Apr 2019

IMohdSidek

saya suka tinggal di novetal hotel kerana suasana tenang layanan ramah dan mesra kakitangan hotel terutama Bapak Sudiro

Leisure Friends

10/10

Exceptional

25 Jan 2019

MM

Location good.✔️
Room very clean ✔️
Breakfast good ✔️

8/10

Excellent

01 Jan 2019

Verified traveler

Highly recommended!

Great location conveniently located right beside the historical part of Jakarta known as kota tua. The hotel is located right in front of the local bus way public transportation network system so it easy to catch a bus either north or south of the city. The area is safe and it has a wonderful Star-buck's coffee establishment right in front of the hotel.

Family

8/10

Excellent

25 Dec 2018

Yudheer

Nice hotel..we were looking for indian food..which is not nearby. We didnt book the private vehicle.Travelled on own using grab,Normal taxi also good but the price is based on meter and distance.

6/10

Pleasant

27 Nov 2018

Verified traveler

The following need to be improved:
Room has no refrigerator
Shower/bath room has no curtain
Bath tissue was small roll, not regular size roll
A/C did not work, when we first entered the room (check into the room)
Customer service at the lobby very poor. It happened in the morning on 11/24/18 She asked for money deposit when we asked to help contact outside call. We needed to make outside call, while we could not use out cellular phone from foreign country number.

8/10

Excellent

23 Nov 2018

San

Nice staff. Facilities are average but ok for the price

10/10

Exceptional

28 Oct 2018

John

Nice hotel. Friendly staff. Sudah at check in was great. Always stay here when I am in Jakarta

8/10

Excellent

13 Sep 2018

Adam

Comfortable and convenient location

Helpful friendly staff. Good gym. Small but acceptable swimming pool. Large comfortable room but very dark. Almost no lighting of any use. Just mood lighting. Picture attached.

My main reason for choosing this hotel was the location- not too far from the airport and not too far from the old town which is the only interesting place to visit in Jakarta

Partner

8/10

Excellent

21 Aug 2018

Aziz

Nice hotel... ok area

Arrived on 15 august and i was surprised of how awesome my room was
I mentioned at the check-in to give me a high room so there is no noise and they gave me a room on the 18th floor
The room was very spacious and all the amenities were good
Towels sometimes smelled musty
The restaurant which brings food at u r room is very affordable for quick bites and they have a wide selection of local food
The breakfast could be better
There is a starbucks right at the lobby which is open till late.
Not a very central location but there are a few malls in walking distance
Even a few night clubs in 8-10 mins grab bike distance
I recommend u do take grab bike from the hotel to anywhere because the traffic here is crazy
Took me almost 2 hours to get from the hotel to the airport at noon
Grab bike is one of the best things about jakarta
U can download the app grab or gojek and a typical 15-20 min ride would cost less than 2$
There isnt much to do in jakarta except visiting a few historic places and clubs/lounge
The concierge at the lobby a person named Sudiro is an amazing guy and will help you find anything you want, and i mean anything.. his knowledge about the city is extensive and is a very fun guy to have around
Helped with a lot of things that i needed
And do tinder away cuz Alot of local ladies are excited to meet foreigners be careful of the bars and clubs
They can get very expensive if you dont keep track of the bill

10/10

Exceptional

20 Aug 2018

Brandon

Good location, comfortable rooms, great service from the front desk

4/10

Poor

16 Aug 2018

Verified traveler

Double charge, smelly bed sheets, dirty facilities

We booked the room with hotels.com, all paid for at the time of booking. Upon checkout, the lady charge us full room fee again. After telling her it is paid, she amend the charge on the spot. But yet when we went home and check our credit card bill, we found out that she still charge us full room fee. We are writing to the hotel to cancel the charge. Hopefully they will reply soon.

We have booked 4 rooms for 1 night. 1 room air-con water leaking and lights not working, have to change room. Another 2 rooms the bed sheets are smelly, so we did not get a good night sleep.

The gym and pool look abandoned. there are few towels on the cabinet for guest to self service. Lights not on, dusty and broken counter, tables and chairs. The sides of the pool are broken and dirty. Despite there are 2 filters at the pool the water is dirty and taste sour. Order some foods there but was not allow to charge to the room.

Breakfast mostly Indonesian food. We went 1 hour before closing, and many of the items are gone and never get to replenish.

Overall bad experience, much below Novotel standard.

Family

10/10

Exceptional

30 Jul 2018

WONG

Worth the money

Every time I came Jakarta , this will be mine fav Hotel . recently below the hotel 7 Eleven have been change to Starbucks. which I normally will have a Latte coffee . Good location .

Friends

8/10

Excellent

01 Jul 2018

Sam

In old towm

Not breskfast .need to pay..wow
Coudl add price with breskfast

10/10

Exceptional

24 Jun 2018

Muhammad

Great service and hospitality, reasonable price

6/10

Pleasant

20 Jun 2018

Joe

Reasonably priced hotel

Not much to be expected. Just a sleepover place on a business trip. Jakarta is not a place for tourism, so don’t expect any nice places of interest nearby.

6/10

Pleasant

28 Apr 2018

Chi Mee

The door lock of the connecting room door was broken . The gym was not clean . Sweat stains all over the treadmills. The basin In the bathroom was dripping with water.

8/10

Excellent

27 Apr 2018

Verified traveler

First time stay at this hotel

Twin room was clean except for the bathroom with a little stain. There are 2 single bed and bed is enough for 1 person, in case anyone would like to use it for 2 people, it’s gonna be tight. Breakfast has quite of variety. Hotel location is near chinatown, still need a ride to reach there.

2/10

Poor

02 Apr 2018

Wai Mun

Booked a suit for 2 nites but aircon not working just blowing out cool air sofa in the room is dirty why provide a coffee machine in the room but not coffee supply? Tea bags never topped up the executive floor lounge was a disaster no topping of food arrived at 7pm+ all was empty the breakfast was not up to 4star hotel standard swimming pool water is dirty too

Family

8/10

Excellent

22 Feb 2018

Lyle

Good for a budget stay.

The breakfast the hotel offers is good. Large selection. The room is comfortable. Average cleanliness. But there is need for some cleaning in the corners and maintenance work needs to be done on alot of little things in the rooms. Over all not bad.

Partner

10/10

Exceptional

22 Feb 2018

NK

Good location

Fully satisfied- value for money. Overall best location & excellent service & facilities

8/10

Excellent

25 Jan 2018

Sri

Review Novotel Gajamada Jakarta

Nice hotel and easy to find Chinese restaurants nearby

6/10

Pleasant

06 Jan 2018

Fendy

Nice hotel and location in the central of Jakarta

Hotel is good but the only thing I concern I always to call room service to get tissue or coffee.
They never fill up empty coffee and toilet roll

10/10

Exceptional

18 Dec 2017

Safyan

Excellent value for money, extremely helpful staff, clean and nice accommodation

Family

8/10

Excellent

30 Nov 2017

Astrid

A nice hotel for a few days stay

A good hotel with nice staff. The swimming pool and breakfast could be better but were still fine for a short stay. Great view of Jakarta from the hotel. Lots of TV channels, incl. CNN. The museums and the Cathedral St Mary close by.

Family

8/10

Excellent

17 Nov 2017

zubi

Nice hotel

Hotel is nice and clean but location is very busy. Take at least 30-40 mins to central part of city in traffic. Reception staff HANDOKO was very cooperative and professional. He gave us proper guidance in day tour and shopping.

8/10

Excellent

15 Oct 2017

Norman

Convenient Location, for me, as I like to shop!

Not my first stay! As before a pleasant stay!

10/10

Exceptional

29 Aug 2017

Jek Whye

Best stay ever

The room is clean and comfort. Back of the hotel also got Chinese and local cuisine. Surround by many nightlife. Perfect location.

8/10

Excellent

23 Aug 2017

Verified traveler

They need to maintain public areas better. All looks shabby and cleaned well enough, yet it's a fairly new hotel. Rooms comfortable, breakfast excellent and staff pleasant.

4/10

Poor

16 Jul 2017

Verified traveler

Restaurant's cleanliness is awful

During we were having breakfast, we saw cockroach at \"noddle corner area\" and the cook killed it.
Furthermore the bowl to serve the porridge was not clean.

4/10

Poor

31 May 2017

Andrea

mixed review

The staff at reception were very good but its the food within the restaurant thats lets the place down. No cups or plates available with staff having to try find some at breakfast and quality of food also needs improvement

10/10

Exceptional

25 Apr 2017

zack

Nice hotel, all staff very friendly

Very nice hotel, good location, all staff very friendly, easy to find taxi, very clean and suitable for family and business trip.

10/10

Exceptional

20 Feb 2017

Saravanan

Friendly Staff

Staff were very polite and friendly. Tasty food.

Family

8/10

Excellent

03 Feb 2017

Salahuddin

Convenient and clean hotel, helpful staff

Very good location, the premises is new, room very spacious (they have offered me an upgrade), staff at the reception are kind, polite and helpful. A special thanks to Angel.

4/10

Poor

07 Jan 2017

Verified traveler

Ga bagus

Tidak baik
Jelek
Payah
Sulit
Repot
Parah
Layanannya payah

6/10

Pleasant

04 Jan 2017

Richard SC

Bad experience

It was an unforgettable experience.Firstly my reservation was for none smoking twin bed but while checking in,was told only king size bed is available for non smoking floor.Ended up twin bed on smoking floor.Secondly toilet does not flush,needs repair twice.Thirdly aircon licking.I thought I was checking Ito a 2 star hotel

Family

10/10

Exceptional

26 Dec 2016

LIM

Everything was perfect for staying and sight seeing.

10/10

Exceptional

25 Dec 2016

Verified traveler

NICE HOTEL. CLEAN, CLOSE TO THE CITY, 7 11 CLOSEBY

SUPERMARKET CLOSE BY, 24 7 TAXI stand at hotel lobby. food court at ground level, every thing is all perfect. room 1707 has a leaking tap, kept on reporting the leak for more than 3 times, but it still leaking. other than that , everything is perfect, would recommend this hotel to a friend and definetly would come back to stay at hotel again, Merry X Mast and Happy new year

8/10

Excellent

29 Nov 2016

Harry

Good location and friendly staff

Good experience overall. But pls don't order food from restaurant for room delivery. Tasteless and not worth it. Even roadside food stores cooks heaps better. Apart from that pleasant experience.

4/10

Poor

19 Nov 2016

Vishal

Was not so good because
- I asked for a iron & table while I was getting late to office in morning. But they took their own sweet time
- Was asked to pay cash on room service
- Running water was not hot enough

10/10

Exceptional

04 Nov 2016

Fandi

NA

nothing much to say but overall was awesome.
Staffs r freely n service was good..

8/10

Excellent

31 Oct 2016

Verified traveler

I think in general for Novotel Name its a Bad ,

I had a Room near to Room they are Painting and the smell was killed me because of the door between the both rooms .
The Table in the Room never clean even they are cleaning every day , The Mini Bar Ref. Was Close , the Water in washing was stopped not going well ,
the location Was Good .
The staff Was Good .

10/10

Exceptional

26 Sep 2016

Yu-Heng

Fantastic!

8/10

Excellent

05 Sep 2016

chin leong

pretty clean and comfortable. will return

8/10

Excellent

01 Sep 2016

Andre

Great location!

Price is pretty good for this class of hotel and location.

6/10

Pleasant

08 Aug 2016

SN

Good Hotel

Good hotel to stay in Jakarta, for you who want to enjoy Jakarta Night. Around hotel so many place to eat and hang out (club)

10/10

Exceptional

19 Jun 2016

kia haw

Good customer service

Family

8/10

Excellent

10 Jun 2016

martha

Safe and comfortable stay

Very relaxing and comfortable. Not much shopping nearby and the Tv was located too close to the bed. I kept hitting my shoulder on it as I walked past. The carpets could use a good clean or get replaced. But otherwise it was a very nice stay.

Family

8/10

Excellent

28 May 2016

Tan

Business Trip

To Visit a Customer and conduct market survey

8/10

Excellent

28 Apr 2016

Verified traveler

Room 1719 and 1720 need maintenance service

My Room 1719 Air-Con is not working at all even the technician came to repair. and Room 1720 Door cant even close properly.

Family

10/10

Exceptional

17 Jan 2016

jojo

excellent trip

Was attended by Henry n Dosen upon arrival. Both are very polite and helpful. Room was clean and will stay at novotel again for my next visit.

6/10

Pleasant

06 Jan 2016

Thomas

Pretty nice but lacking in some areas

I liked the size of the suite (2 bathrooms!), but my room had small ants and very smelly water. Personally those don't bother me that much but I'm sure they would bother other people.

Lots of space and a great view in the suite, but for the money you could get a nicer room elsewhere. Staff was incredible, very friendly and helpful.

6/10

Pleasant

24 Aug 2015

Shaun

good and nice but...

still using \"old\" technology like the traditional iphone 30pin dock for the alarm
does not have international power point or plug available in the room, nor easily accessible power point on the desk
for the bathroom heater, turning it down was supposed to be cold and up supposed to be hot, but the sticker was pasted on the opposite direction
overall the hotel is clean and great, but needs some minor upgrades and attention for international travellers

10/10

Exceptional

12 Aug 2015

Andy

Great Service

Got free upgrade to Superior Suite with breakfast.
Great services & clean bedroom.

Partner

8/10

Excellent

12 May 2015

Hang kheng

My Short Enjoyable Stay at Novotel

3D2N. D1 - arrived late abt 7pm after golfing. Porters helpful with the many bags. Room was clean and nicely designed especially the bath (electric curtain in shower was a nice touch). However 920 was a little \"tight\" especially from entrance to table as compared to 922.

D2 - breakfast was good with a fair selection.
D3 - left early

overall service was good. Will consider to stay in same hotel in my next trip. Well done.

Family

6/10

Pleasant

08 Mar 2015

Choo

Average stay

My initial booking was a executive room but was upgraded to a junior suite. Plus point. However, the room was not really clean as I saw small cockroach in my room. They hide inside below the bed. Water pressure for the shower is weak. The food in the lounge was very limited.

10/10

Exceptional

08 Feb 2015

Verified traveler

Everything was fantastic. Great room, good location, clean room and great staff.

10/10

Exceptional

07 Feb 2015

Siew Mun

Good Value Hotel and helpful staff

Hotel is reasonably priced and relatively new. Location is near to eateries. Hotel staff is very friendly and helpful in particularly 2 people ie. Abel (concierge) who is always wearing a smile and offers to help with great attitude. Triyadi from frontdesk who always try to get me desired room that i want. Overall, the hotel is good value and will always recommend to others for a nice stay

8/10

Excellent

28 Jan 2015

yuwendhy

strategic location in the heart of city

when i first enter my room, the room was smelly of smoke. of course because i booked smoking room, but they should spray it first with bayfresh or something nice. the room was ok, tv channel was not good, got blur in several channel. location was strategic, they have seven eleven in front of lobby which make us easy to buy something. staff was friendly and helpfull. the view from the room was excellent. breakfast was average n restaurant was hot. looks like ac was not fully on.

8/10

Excellent

16 Jan 2015

Verified traveler

Good hotel with great accessibility

Good service from the staff.Very friendly and helpful.The hotel has good wifi which is not expected of a hotel.Overall a good experience.Would definitely stay at the same hotel again.

8/10

Excellent

01 Jan 2015

tong

comfort

It's considered one of the great hotel in the neighborhood.....

8/10

Excellent

22 Dec 2014

Verified traveler

OK hotel, excellent staff

The room had some problems: broken refrigerator (quickly replaced), lights around bed not working (not fixed), weak WiFi technician took readings but no improvement. However, the staff was really great and went out of their way to help: Help me recharge and register my SIM card at a 7-11 (instructions were in Indonesian, not English), great with arranging taxis as needed, and one staff member even used his own car to take me around instead of a taxi when time between appointments was short.

8/10

Excellent

16 Dec 2014

johnny

Nice hotel...

The Hotel overall was nice. Although there wasn't any breakfast provided but across the road you can have food and shopping. The one thing that I don't like is their traffic infront of the hotel, it was very jammed during Saturday. Short distance takes you an hour to reach....terrible. Overall the hotel was ok.

Partner

8/10

Excellent

15 Dec 2014

Chris Cher

Great Value for Money

New facility with great rooms at good prices. Will definitely recommend this place.

Family

8/10

Excellent

07 Dec 2014

KK Tan

Business Trip

Clean & bright room. Front counter staffs were very efficient during checking in and out. Very convenient location especially for those in hardware machinery trade as LTC is just opposite the hotel.

6/10

Pleasant

05 Dec 2014

CHarles

Value for money

It was my second stay. Overall experience was good except that I was given a smoking room though I had booked with a request for non-smoking room. The front-desk staff told me that non-smoking room was not available.

10/10

Exceptional

04 Dec 2014

robin

Nice hotel near Chinatown

i checked into in late noon and they gave me a free upgrade to premier room .
the view was great and staff was very friendly.
the wifi connection was fast and free.
i will go back there again anytime.

8/10

Excellent

04 Dec 2014

tontai

holiday

Good value for money stay

8/10

Excellent

02 Dec 2014

Gabriel

Good for business stay.

This hotel is new, condition is still fresh and in tip top condition. However the location of the hotel requires travel to other places of attractions and shopping by taxi. There are nearby convenience stores for you to grab any necessity items.

Family