Name: Holiday Inn Resort Batam
Address: Waterfront City, Batam, 29422, ID

10/10

Exceptional

30 Jun 2026

Jacqueline

I’m had informed the hotel about my request for wheelchair and adjoining rooms, and the request was met. The property is quite old but maintained well. It’s a great hotel for families who need kids facilities. Breakfast is great too. We enjoyed the hotel’s spa although it is definitely more expensive than in the city

Friends_and_family Family

10/10

Exceptional

22 May 2026

Gurth

Everything was great, only thing was my room was facing the back and all I saw was construction, reception should have advised a pool facing room as they were available

10/10

Exceptional

18 Feb 2026

Nur

Resort was above expectations. I brought my 7, 5 , 2 yr old kids. And the resort had ample activities for kids.

Family_with_children

4/10

Poor

30 Dec 2025

Sze Yung

The rooms are a bit run down. We booked for 3 pax per room, and yet we needed to ask for extra towels, cups. The room was also missing floor mat, which I think is most essential to prevent falls in the toilet, especially with kids or elderly.

Leisure Family_with_children

8/10

Excellent

21 Dec 2025

Subrata

Spa was very good

Leisure Family

8/10

Excellent

07 Dec 2025

Kurseth

Lovely family time at the resort. The check in process was smooth and they allowed us to do so early as well, which was appreciated as we were travelling with an infant. The facilities are dated but clean. Staff were always friendly, and Regina from the kids club went out of her way to entertain my elder kid. Worth coming back again with family, especially if you intend on a laid back trip.

Friends_and_family Family

4/10

Poor

10 Nov 2025

Saurabh

Washroom had multiple issues, water heater not working properly, bathtub water stopper broken etc

6/10

Pleasant

16 Sep 2025

Philip

Inconsistent room amenities

Please take this as constructive feedback, not a complaint.
We first stayed here in June 2025 and returned in September 2025.
In June 2025, our room had soap dispensers on top of small bottles of body wash and shampoo.
In September 2025, our room had no dispenser. Not sure if only some rooms have dispensers, or if it wasn’t installed in ours.
All in all the service is fantastic

Friends_and_family Family

10/10

Exceptional

09 Aug 2025

Bharat

A bit far from Batam ferry terminal but an overall great place to stay and relax

Leisure Self

10/10

Exceptional

13 Jul 2025

Verified traveler

Recommended for staycation

Very good option for staycation in Batam. The family room is very clean with direct access to swimming pools.

Friends_and_family Family

6/10

Pleasant

05 Jul 2025

Chinmay

Property is quite old and facilities do not seem well taken care of. Given the location is far from centre of Batam, more focus should be paid in maintenance and cleanliness.
Issues noted:
1. There was a dead cockroach in the room.
2. Water in the bathtub came out brown for the first 2-3 minutes on the first day before becoming clear.
3. No lifeguard was present at deep pool. Slide was not slippery.
4. Air hockey and the basketball machine not working in the arcade.
5. Thai restaurant double charged on the credit card.
6. Wifi does not have a password (I.e unsecured)

Leisure Family

4/10

Poor

12 May 2025

Tamanna

I was very disappointed with the room that we were given, it was 2nd floor and did not have a view of the swimming pool as advertised. There was smell of mold in the room.

10/10

Exceptional

05 Apr 2025

Jason

Great big room, clean and great service.

Leisure Family

6/10

Pleasant

04 Feb 2025

Chai Foong Mary

Inconvenient location to access shopping malls.

Leisure Partner

10/10

Exceptional

01 Feb 2025

Ronald

Screaming kids everywhere

Kids everywhere. Not what i expected.

Partner

8/10

Excellent

31 Jan 2025

Catherine

Hotel staff provided excellent service, from check in, housekeeping, restaurant but the hotel facilities are old & dirty

Leisure Family

10/10

Exceptional

30 Jan 2025

Fattimah

Free pick-up from Sekupang Ferry Terminal

The hotel arranged for a pick-up from Sekupang ferry terminal. That is the only terminal that is provided with a pick-up service. The check-in was quick.

I had a wonderful 150 mins spa treatment with Rani at Tea Tree Spa.

Friends_and_family Family

10/10

Exceptional

23 Dec 2024

murali

Excellent front desk services

Leisure Friends

10/10

Exceptional

23 Jun 2024

Chetan

Best Resort at Batam

Amazing Stay and food. Thanks for great hospitality!

Friends_and_family Family

10/10

Exceptional

19 Jun 2024

Bala Murugan

Great place to relax and awesome customer service

Great place to relax with the family. Service was excellent. Dea from the front desk team was amazing in providing us an awesome customer service experience.

Friends_and_family Family

8/10

Excellent

19 Jun 2024

TFJ

Good, not perfect

The pre-booked transfer wasn’t at the ferry terminal when we arrived. They did instead upgrade us, all good! ✨
Breakfast was great!
The veggie/fish alternatives in the restaurant was not available for the three days we stayed tho. And not once was our food order fully correct, after being declined a couple of dishes that were “finished”. This is fine, but not at that high price point.
WiFi works, but is slow for video-calls.
The gym is in need of maintenance.
In short it’s good, but not perfect.

Business

8/10

Excellent

18 Jun 2024

Nitin

Old property.. decent setup.. not going back..

we went during the long weekend break in Jun.. so was quite full.. food and service was average with long wait times.. breakfast was crowded.. most of the other restaurants were closed during the day.. the tea tree spa was really good and recommended..

Friends_and_family Friends

10/10

Exceptional

10 Jun 2024

Krishan

Nice place to stay. Good staff. Friendly and helpful.

Leisure Family

10/10

Exceptional

05 Jun 2024

Michael

I went to Indonesia for scuba diving. Expedia told me it was possible around Batam.
But the beaches and water around Batam are polluted, so no diving!
The Holiday Inn resort is in an area that was supposed to be developed by now, but is still highly under construction.
Anyhow, staff was extremely friendly and helpful. And the food at the grill was great. So I enjoyed my time. Very relaxing

Leisure

10/10

Exceptional

24 Mar 2024

Philip

Always our choice for our family getaway

Holiday Inn resort Batam is our number choice when we go for holiday at Batam. It is family friendly although it is far away from the central area for some. We still prefer to stay here

Friends_and_family Family

10/10

Exceptional

12 Mar 2024

Anupam

Kids friendly resort, friendly staffs and very accommodative for every requests that we made. Worth visiting once again for the relaxing spa. Highly recommend the resort.

Leisure Family_with_children

10/10

Exceptional

11 Mar 2024

Indrajit

Excellent!!!

6/10

Pleasant

13 Feb 2024

Verified traveler

Dated facilities and missing items

Hotel transport promised to pick up at Sekupang Ferry Terminal on arrival, but didnt.

Stayed in 2 bedroom suite. Missing hair dryer and face towels. Phone was spoiled. Housekeeping later brought 1 face towel, when I have a party of 4. Two hours later, housekeeping brought another 3 face towels.

Gym is large but old. Equipment is worn out with crickety metal parts. Some is plainly dangerous to use.

Resort owner seems to be holding back on a much needed renovation.

Friends_and_family Family

8/10

Excellent

24 Dec 2023

Kym

Staff were excellent to check in well, arrange transportation to city and ferry while resort is safe n relaxing but the bed mattresses were too old for good night sleep.The bedsheets were stained and itchy. Paid for third person but no bath towels provided though toiletries and ample water bottles were given. The room service was prompt and delicious but overpriced. Breakfast spread was wide but not up to scratch. Porridge was not replenished by 8.30 am while fried rice was undercooked. Disappointing IHG branded hotel !

Leisure Family

10/10

Exceptional

19 Dec 2023

Gavryl

It is one of the best family stays. The place is clean and the staffs are very friendly. The only setback is that the places I wanted to go for are atleast 45mins travel. The hotel is too far from Batam Center. But if the plans are near Sekupang area than this is recommended.

Leisure Family_with_children

2/10

Poor

17 Dec 2023

Louis

Poor stay in Holiday Inn-Batam

Transport to hotel was very uncomfortable, almost 20pax squueze into a 12 pax van.TV in the room is spolit, took almost one day to repair. Bathroom water intermittent cold and hot, floor was dirty, bedsheet was dirty. Toilet basin tap was loose. Condition was very bad. Will not stay this hotel anymore.

Friends_and_family Family

8/10

Excellent

13 Nov 2023

Mohamed ZAki

We stayed on the ground floor, 1 bedroom suite, love the spacious big room, very homely feel.

Leisure Family

8/10

Excellent

20 Aug 2023

John Feng

Overall is ok. The beds needs to be changed as it’s old and it’s not comfortable to sleep on.

Friends_and_family Family

10/10

Exceptional

18 Jun 2023

Kok Kok Wai Andy

We are delighted during the stay in this property.
Will come back again..

Leisure Family

10/10

Exceptional

16 Jun 2023

Mei Ling

Clean and nice hotel. The staff always have a smiling face. Very peaceful surroundings. The only bad thing is this hotel is far away from shopping area.

Leisure Family

10/10

Exceptional

04 Jun 2023

Andy

Serenity and spacious environment

Even though Holiday Inn Batam Resort is located outskirt from the city, we were impressed with the serenity and spacious environment; whether indoor or outdoor.

Unfortunately, daily room cleaning was missing during our stay.

Morning breakfast is excellent.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2023

Owen

Enjoyable couple stay

Overall excellent stay and great resort with nice breakfast and pool !

Partner

4/10

Poor

30 Apr 2023

Yuzi

The service is always slow and the room was not cleaned properly

Leisure

10/10

Exceptional

21 Apr 2023

Yuen Wei

Excellent service
But the location is too far to travel around

Leisure Partner

6/10

Pleasant

09 Apr 2023

Jing

There's alot of facilities, great for spending time with family especially those with children. However some room amenities (lamp, socket, tv) were not working

Leisure Family

2/10

Poor

19 Mar 2023

WAVOO

Overrated and Overpriced Hotel

An IHG hotel- is an overrating for this hotel. I have submitted my full comments yesterday- don’t know why I’m getting this survey mail again. Only good thing about this hotel is its staff at all levels are very pleasant with good attitude. But the property needs a major makeover and refurbishment to retain its IHG standards. I booked this hotel just for its name but flopped miserably.

Friends_and_family Family

8/10

Excellent

24 Jan 2023

Benny

When we checked in I was told that I didn’t have breakfast which I did and ended paying an extra 6000000 rupiah for it. Also I requested for a queen sized bed and got twin beds. I tried to change but was turned away.

Leisure Partner

8/10

Excellent

04 Jan 2023

Qingfeng

Quiet

Leisure Family

8/10

Excellent

26 Dec 2022

Cheow

Christmas at Holiday In

This is a family hotel and it’s 30mins away from the town. There is no beach near by. The hotel is old but it’s well kept and clean when we checked in. However House keeping is not consistent and cleaning was not done well. Floors are not mopped and some days they don’t provide any drinks. During peak days like on Christmas the buffer breakfasts was a horrid experience. So many people and food is always running out. Many details like plain water, jams and cleaning up the tables were not done. They are very under staff. Overall the staff is friendly.

Friends_and_family Family

10/10

Exceptional

19 Dec 2022

Gim Hong

Overall Good But toilet bowl problems

Booked 2 rooms and only 1 nite stay. Ferry now more expensive thus staying one nite is actually not worth. The staff is very friendly and helpful. The room toilet system one cannot flush out properly the other toilet made a noise after flushed.

Friends_and_family Family

8/10

Excellent

06 Dec 2022

KUANXIN

Staff are very friendly

Leisure Family

8/10

Excellent

04 Sep 2022

Mary

Pool was fun and kids enjoyed the water slide! It was a bit far from the shopping malls but the hotel shuttle was nice.

Leisure Family_with_children

8/10

Excellent

30 Jan 2020

Verified traveler

Great, but won't return for festive seasons.

Had a great experience with the seamless ferry terminal pickup and check in. The hotel staff are all super friendly and helpful. The only downside was we booked over the CNY weekend and the hotel and all the surrounding hotels had fireworks going off from 9pm-12am. Three hours of sporadic fireworks for both of the nights we stayed was not pleasant and definitely not what you want on a holiday. Seeing that it is also a family friendly hotel, I would think they would be more sensitive to children and early bedtimes. If the hotels could all just team up and have ONE display together it would be great. Great for a short getaway but definitely won't book a stay again during the festive season.

Friends_and_family Family

10/10

Exceptional

28 Jan 2020

Verified traveler

Clean and comfortable. Staff were friendly and welcoming. Since it was peak period, the hotel set up an alternative service area for breakfast on Level 3 so as to manage the crowd. Housekeeping staff were honest and returned my wife's brooch when she dropped it.

We also enjoyed the fireworks display over the CNY holidays.

Overall, we really enjoyed ourselves and hope to be back soon! :)

Leisure Family_with_children

8/10

Excellent

27 Jan 2020

Indra

Breakfast spread needs more assorted local varieties

Leisure Family

6/10

Pleasant

27 Jan 2020

Verified traveler

Friendly and helpful staffs. Place a bit rundown. Very weak shower water pressure.

Leisure Family_with_children

10/10

Exceptional

23 Jan 2020

Gopi

nice hotel..................:::::::::;;:::::::::::::

Business Self

10/10

Exceptional

30 Dec 2019

Verified traveler

Everything is great. Kids loved the pool and kids' club! The only thing is its a little further away from Batam city.

Leisure Family_with_children

6/10

Pleasant

29 Dec 2019

Tan

check in experience can be better

When I checked at the reception, I was told me that I do not have breakfast for my stay and suggested me to buy their promo coupons. I bought but realised after that that I do have free breakfast in my booking and I went back to query. Another of the staff found out that it was indeed a mistake made and did a refund for me immediately. Thereafter I went to my room and realised that I am unable to open the room, I went back to the reception again and walked back to the room with a technician. The door is still unable to be opened. No choice
, we walked back to the reception again with our luggages and waited at the lobby for them to reissue us another room. Although the staff did upgrade my room to a suite and the staff who made a mistake on the breakfast matter came forward to apologise to me, the overall check in experience to the resort was just not so pleasant. The room looks a bit out dated but the kids do enjoy their pool.

Friends_and_family Family

8/10

Excellent

23 Dec 2019

Verified traveler

The free bus shuttle to Nagoya Mall is a given..however if they could have had 3 window schedule instead of two it would be good...we missed not one but twice the shuttle to Nagoya.

Leisure Partner

2/10

Poor

16 Dec 2019

V

Bad breakfast menu

Friends_and_family Family

8/10

Excellent

15 Dec 2019

Verified traveler

More shuttle bus round to/from The mall and terminal

10/10

Exceptional

14 Dec 2019

Charlotte

Great staff at check-in. Fun swimming pool for the kid

Leisure Family_with_children

8/10

Excellent

08 Dec 2019

Verified traveler

Had a great 3d2n stay with my partner. We arrived early and could immediately check in with little fuss.

Although the food choices in the resort were a little pricey, the resort provides free transport to Nagoya Hill Shopping Centre/Grand Batam Mall. The timings for the transport are fixed however, but you can always get the helpful reception to call a cab to take you to wherever for a fee.

Room was big, comfortable and clean with a good view of the resort and the surrounding area (we were on the 9th floor). There's a spa in the back of the resort and bikes available for rental. All in all, the facilities of the resort were pretty well maintained.

It was an enjoyable and relaxing stay! (:

Partner

8/10

Excellent

30 Oct 2019

Verified traveler

Pleasant place for a getaway. It's about 30mins away from the city centre but, the hotel have drivers for hire.

Leisure Friends

4/10

Poor

28 Oct 2019

Verified traveler

Informations given from Expedia to the staffs in Holiday In resort which we requested ( E.g breakfast was paid, )was not known . Service is bad in this resort

Leisure Family

8/10

Excellent

12 Aug 2019

Alvin

Back again and again.

Repeat stay because overall experience has always been good.

Family

10/10

Exceptional

12 Aug 2019

Verified traveler

Super Long Weekend

Great stay for super long weekend during National Day. I will come back again.

Family

8/10

Excellent

16 Jun 2019

Verified traveler

The rooms need to freshen up, the air inside the room smells and stale

Leisure Family_with_children

8/10

Excellent

26 May 2019

Yun Xiang

Nice hotel

Service was really good. Got a free upgrade as our room was not ready when we were checking in

Partner

8/10

Excellent

29 Apr 2019

Keith

Nice place to relax and chill.

The hotel is nice and clean and I was grateful for an upgrade to a superior room. The restaurant at the hotel serves good food. However the hotel is abit too far from the town.

6/10

Pleasant

26 Apr 2019

Verified traveler

Ok!

Booked a two room suite with living room. The room was big and comfortable for a group of friends of family. The bed was comfortable and aircon was good. However the hotel is not very well maintained with dirty curtains and stained furniture. However the transportation and concierge service is very efficient and reasonably priced :)

Friends

10/10

Exceptional

24 Apr 2019

Verified traveler

The hotel was full and the Terrace Café was used for a private function during the whole Good Friday weekend so we ended up sitting at the poolside which is non-aircon (I killed 2 mosquitoes which had my blood in them!). Should consider offering more flexible hours for the shuttle to Nagoya.

Leisure Family

8/10

Excellent

22 Apr 2019

Verified traveler

The Holliday Inn was convenient and had rooms at short notice.

Friends_and_family Family

10/10

Exceptional

01 Apr 2019

Elvina

Bed was very comfy, room and facilities were clean even though some parts do look old.
Very happy with the room service-the local food was great.

Family

6/10

Pleasant

21 Mar 2019

Verified traveler

Staff were friendly, but almost no one spoke English. The ferry pick up we had arranged for never arrived. Worst of all - Brown water from hot water taps.

Staff were profusely apologetic though and offered some measure of service recovery

Leisure Family_with_children

8/10

Excellent

05 Mar 2019

Sim

good massage at Tea Tree Spa
Good food at the Teppanyaki
staff was attentive

Friends

10/10

Exceptional

18 Feb 2019

Verified traveler

The people were very nice and friendly, rooms were very clean and large

Leisure Friends

8/10

Excellent

07 Feb 2019

Verified traveler

Nice family holiday

Pictures show about what to expect. Not too far off from reality. Restaurants are surprisingly good but also a bit on the expensive side. Kids club is great. Best though is the friendly staff. Great hospitality!

Family

10/10

Exceptional

07 Feb 2019

Geok Hong

Friendly staff

Friendly staff with happy stay

Family

8/10

Excellent

04 Feb 2019

Verified traveler

Nice hotel with good facilities & friendly warm staff. Looking forward for our next holiday😊

8/10

Excellent

01 Jan 2019

BrajendraMajee

Nice hotel with good food! Good pool, amenities and SPA

8/10

Excellent

29 Dec 2018

Verified traveler

Not living up to expectations

The pics shown on Hotels.com do not match with the room that I booked, which is a studio room. However, the pics show that it's a room with a living space. To be fair, the studio room is still spacious, with a balcony and pool view, but TV's remote control didn't work and there is some stain in the bathtub. A bit noisy in the morning when the staff cleaned the room next door and one of them even tried to come in and clean my room at around 10am before I checked out. No comment on other facilities as we checked in pretty late at night and didn't explore

Friends

6/10

Pleasant

24 Dec 2018

Yui

Complimentary shuttle bus service available from the ferry terminal. However, it does not seems to run on a fixed schedule. We waited over an hour despite informing hotel of our ETA.

Hotel is very dated and poorly maintained. While room is spacious, attention to details are lacking eg room fridge freezer is totally frozen over, handle to TV cabinet is broken, bees carcasses lying around in room, clump of hair in bathtub.

We were here with a toddler and went to the kids club. Cleanliness is lacking and items poorly maintained. Staff inside is friendly but that's about it. No attempts to engage any children/ guests or do some basic tidying despite room being very messy (only 3 kids inside, including mine, at that time).

Kids pool area is separated into 3 different zones and it's @ hassle getting from one zone to another. There is a rotten plank on the wooden stair leading up to the water slide. Stone decoration in the middle of the water play fountain area which is a hazard should kids trip/slip and fall.

Had lunch buffet at Terrace Cafe, which only had 5 dishes and a small selection of fruits and dessert. Breakfast selection was thankfully much wider. Food at Dragon Inn restaurant is recommended.

Management seems to be in a 'Happy as it is' state which is disappointing for an IHG hotel. Overall, this hotel is good if you have older kids or as a couple and your intention is just to relax by the pool with no great expectations of food or cleanliness.

6/10

Pleasant

24 Dec 2018

Verified traveler

Hotel is well depreciated and it is probably time for rejuvenation. Room floor was dusty. Tiles at the side of bath tub was falling out. Location of resort is also secluded and the shuttle to Nagoya Hill

10/10

Exceptional

21 Dec 2018

Verified traveler

Thank you to all the staffs at Holiday Inn Resort Batam for making it an amazing anniversary celebration for my wife and myself! Our requests at the booking were all carefully arranged and the surprise anniversary cake was a great touch! We enjoyed every minute of our stay at the resort. Thank you and we being going back there for short breaks soon.

Partner

4/10

Poor

11 Nov 2018

Crystal

Great Spa, dated place

Food: local food was great, breakfast buffet was good. Japanese teppanyaki not great. everything pricey considering the place
Service was great
the rooms are dated and would describe it more of a chalet than a hotel.
the spa is great- ask for Tin Tin- she's awesome.

Family

8/10

Excellent

06 Nov 2018

Alvin

Good place for rest.

An excellent place to get away from it all. Very well maintained resort with ample facilities for rest and relaxation.

Partner

10/10

Exceptional

24 Sep 2018

EVELYN

Overall is good

Family

8/10

Excellent

15 Aug 2018

J

Nice resort

Great experience with family.. Visits on weekdays relatively less crowded and more enjoyable! :)

8/10

Excellent

11 Aug 2018

EUGENE

Very well maintained hotel and clean pool.

Excellent! Very clean and fun pool, we love playing the slides and \"water polo\".
Breakfast spread is good and staffs are nice and polite.

8/10

Excellent

24 Jul 2018

Verified traveler

nice family hotel

Good food & friendly staff also a nice pool. Probably the best family hotel in Batam. We stayed there and went wakeboarding in the nearby wakeboard park. Good fun!

8/10

Excellent

03 Jul 2018

EPMCR

its good place to stay

Family

10/10

Exceptional

24 Jun 2018

Verified traveler

Good value for money. Except no food outlets nearby.
Great staff

8/10

Excellent

21 Jun 2018

Patricia

It was a good stay for my family of 4. Place is clean, quiet n restful without the buzz of the town. For reach of food n entertainment, nagoya hill is the closest , about 20 mins ride on scheduled shuttle at 11am. Overall a pleasant stay. Best for short getaways

Family

10/10

Exceptional

18 Jun 2018

Sharon

Great getaway hotel for relaxation

I’m impressed with the hotel service! Staff were friendly and smiley! Stayed two nights and nothing for me to fault! Tea tree spa was also very good!

Partner

4/10

Poor

18 Jun 2018

Rajat

City based hotels can be better choice

There were lots of things disappointing about the resort
1. Food is just to oily with no taste
2. Room service is very slow in attending to requests
3. Restaurant literally sleeps over the in room food orders
4. The pool feels small when the resort is booked at full capacity
5. Location is far away from the city and the nearby beach is not for tourism
Better to avoid. Not booking this resort again in future

10/10

Exceptional

16 Apr 2018

Verified traveler

Couple Stay

We had a best stay ever and we like to thank you for the deco. We will comw again and recommend others for this hotel.

8/10

Excellent

16 Apr 2018

Harsha

Amazing repeat stay

Great hotel ..friendly staff.. good rooms.. overall enjoyed our stay. Limited food options for vegetarians. I hope the hotel can add more veggie choices to its menu.

Family

8/10

Excellent

22 Mar 2018

Verified traveler

Pool view

Great hotel room with good pool view,staff very helpful and polite

10/10

Exceptional

17 Mar 2018

Alfian

My Batam Home

I feel very comfortable to be there. Tq Holiday Inn

Family

6/10

Pleasant

20 Feb 2018

maharani

old property

the property is bit old. need renovation. its also out of centre town, which makes it difficult to travel. great customer service though

Family

6/10

Pleasant

19 Feb 2018

Verified traveler

The room and resort environment was comfortable and decent.

10/10

Exceptional

18 Feb 2018

Tan

Wonderful Experience

My family and I visited the resort over the public holiday. However, the peak season did not diminish the quality of the service! The staff are all very polite and attentive and they all have a good command of English. Would definitely visit Holiday Inn again in future!

8/10

Excellent

28 Dec 2017

Verified traveler

Family friendly hotel

The beds are very comfy and the swimming pool is great.