Comfort Inn & Suites Franklin East

6/10

Pleasant

31 Mar 2026

Valerie

Upon checkin a woman named cassandra was extremely mean and rude. I told her I am very sad because my mom died and she said “so my mom died too” i said yesterday? She said we do not have any rooms until 3:00. It was 6:30 am. I sat in the lobby. Luckily for me a new lady came in around 8 and she gave me my room early. But this was an exasperating experience. Cassandra also said to me that there are other hotels nearby and she had the option whether she wanted to check me in or not. This was very bad.

8/10

Excellent

30 Mar 2026

Nicola

Breakfast was good. Staff very helpful. Shuttle bus pick up at JFK was smooth. My room was located on a flight path.

8/10

Excellent

30 Mar 2026

Rebecca

The man who checked us in late on March 20th was fantastic and the room was clean.
The shuttle driver had no idea where he was going and took literally 40 minutes and the guests on the shuttle finally speaking up to get him to terminal 8 where most of us were flying out of.

8/10

Excellent

28 Mar 2026

Hendrik

The transport to the airport was on time. Breakfast was good. Convenient food ordering arrangement for delivery.

Partner

8/10

Excellent

28 Mar 2026

Prudence

It was great value for money. I would use it again

8/10

Excellent

27 Mar 2026

Rana

Basic breakfast. Good for quick charge.

8/10

Excellent

27 Mar 2026

Rudolph

The room was clean. The staff were friendly and cooperative.

Self

10/10

Exceptional

26 Mar 2026

Jenelle

Clean room quiet and friendly staff

Self

10/10

Exceptional

25 Mar 2026

Eric

I had a mixup when I booked it (my fault) and the lady at the front desk was awesome with helping me get it all fixed. It was midnight and after a 14hr flight from Hong Kong, I just wanted to shower and go to bed. She made it possible.

Self

10/10

Exceptional

25 Mar 2026

Ismail

Extra ordinary service

Self

10/10

Exceptional

24 Mar 2026

Emma

Great location for getting to JFK. Clean hotel. Friendly staff. Didn’t try the breakfast. Not sure if it would work location wise for a holiday. Also only on street parking but that didn’t apply for us

10/10

Exceptional

24 Mar 2026

Angela

Friendly and helpful staff. Convenient location if you’re flying out of JFK.

10/10

Exceptional

24 Mar 2026

Jerel

Evwerything went smooth. Place was clean. Staff was extremely nice and helpful. Breakfast in the morning was amazing. Would definitely come back

2/10

Poor

24 Mar 2026

J Robert

This place is a RIPOFF , for $245! Unless you’re in a jam, I would not recommend this place!
I will write a letter to the NY hotel commission, and report them, for DEMANDING a CC when the room is fully paid for., just to have your CC info in their system

Self

8/10

Excellent

23 Mar 2026

Yonathan

👍👍

Partner

10/10

Exceptional

23 Mar 2026

Mireille

Yes all good. I wished there were garbage can in the bathroom

Business

10/10

Exceptional

23 Mar 2026

Naveen

Very convenient if you’re overnighting or staying for a couple days and need to be close to the airport (JFK).

The shuttle is very efficient and on time.

The rooms are comfortable.

Partner

6/10

Pleasant

23 Mar 2026

saikiran

Clean Room, Breakfast was good but staff are terrible

Family_with_children

2/10

Poor

23 Mar 2026

Claudia

The elevators tank, the rug were so dirty and old. The breakfast was absolutely disgusting. That's why it's included because nobody would pay for that.The shower was gross it was just in the side of the room with no actual doors or barrier and the water when all over the whole bathroom. The front desk person didn't give me a wake-up call that I requested and told me that I was on a list for a shuttle at nine o'clock in the morning and then when I came down in the morning I was told that it was full and I wasn't on there. The only reason I stayed here was because it was close to the airport and I did have an international flight to get to, but I needed to take an uber anyway. Why would you have room thermostats set to 67° with no way of adjusting it. Bad food, dirty, and freezing with staff who don't care.

8/10

Excellent

22 Mar 2026

Suzanne Marie

While the immediate area around the hotel looks a bit rough, the hotel itself was very comfortable and a solid choice for a JFK stay. The room was great, featuring a comfy bed, reliable Wi-Fi, and quality amenities like the TV. I also really appreciated the breakfast offerings and the helpful shuttle service to and from the airport.

The staff was friendly and went out of their way to help me navigate the transit system for my trip into Midtown Manhattan. If you can look past the neighborhood’s first impression, the service and interior comfort make this a 4-star experience.

Self

10/10

Exceptional

22 Mar 2026

Yashia

Yes and overall the hospitality was great.

Partner

10/10

Exceptional

21 Mar 2026

Jamison

Very professional and efficient staff. Clean rooms and good breakfast. Very convenient to JFK.

Self

10/10

Exceptional

21 Mar 2026

James

Shuttle from federal station was fantastic. We arrived and the shuttle had already left. I contacted the hotel and they sent the shuttle in less than 10 minutes. Absolutely fantastic! The breakfast was perfect and certainly exceeded expectations for a comfort inn. Can’t say enough about the place.

10/10

Exceptional

21 Mar 2026

Justin

Very flexible check in! Friendly and helpful staff, breakfast was nice. Clean and comfortable room and beds. 😁

Friends_and_family Friends

10/10

Exceptional

20 Mar 2026

Basma

I can’t remember the guy’s name at the reception when i checked in but i wanna say thank you for being kind and welcoming!

Family

8/10

Excellent

20 Mar 2026

Lorraine

Good for quick overnight to catch an early morning flight. Shuttle doesn't run until 5 am so if you have an earlier flight be prepared to take a taxi.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

DeShon

Friendly staff.

10/10

Exceptional

19 Mar 2026

Sheila

Very pleasant staff

10/10

Exceptional

19 Mar 2026

Bridgette

The property was great… the staff at the location was very helpful and friendly…. When I return to New York I will definitely stay there again…

Self

6/10

Pleasant

19 Mar 2026

Justin

Cars outside began honking incessantly at 5 AM. I’m not sure how anyone could have slept through that. I wouldn’t stay here again based on the noise level. However, the staff was incredibly kind when checking in.

Self

10/10

Exceptional

19 Mar 2026

CESAR

Conveniently located just minutes from the airport, this hotel offers a complimentary airport shuttle, portable breakfast options, and exceptionally friendly and attentive staff.

Family_with_children

10/10

Exceptional

18 Mar 2026

Dolores

Internet was good. Arrived late and no reasonable snack choices. Carpet in hall and elevator looked worn and in need of replacement
Shuttle service was excellent to and fro from airport

Self

2/10

Poor

17 Mar 2026

Daniel

Had to cancel. No refund or redress

6/10

Pleasant

16 Mar 2026

Sabrina

No heat in the room in the middle of winter - and no discounts because of it ...

Family_with_children

10/10

Exceptional

15 Mar 2026

Jamie

Was only there for a short overnight stay but it met all my needs. The staff was very welcoming and friendly. The bed was extremely comfortable. The airport shuttle was very convenient.

8/10

Excellent

15 Mar 2026

Dean

I didn't used the wifi, room was clean and the staff was pretty much ok ..but this one specific person on the front i don't know is name I came down in the lobby to get something to drink or eat I realized breakfast was over but seeing the person talking to some persons I think quest has checked out to leave I look in the fridge I get no acknowledgement from no one so I leave but on my return I saw the male person that was having the conversation with the checking out guests around the front desk and he saw me looking around in the lobby and not even acknowledge me to say something but it's was ok my time was well spend..thank you

Friends

2/10

Poor

15 Mar 2026

Rowena

staff is not good and not approachable

Family

4/10

Poor

15 Mar 2026

Hillary

Hotel is almost on its last leg. Cramped, worn out and less than clean. Staff was only highlight.

Partner

10/10

Exceptional

14 Mar 2026

Gwendolyn

Clean rooms, Comfortable beds

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Pooja

Clean room and great staff

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Ted

Great stay

Self

8/10

Excellent

12 Mar 2026

rose

Everything was fine. Just what i need for an overnight pre-flight room. My only issue is no restaurant. They give you take out menus if you want to eat.Fortunately, there is a restaurant in the hotel next door. Basic menu, full bar and you can pay cash.

8/10

Excellent

12 Mar 2026

Sumit

The staff was hospitable, the internet was reliable, and the overall experience was good.

10/10

Exceptional

11 Mar 2026

Micaela

It was great value for the money

8/10

Excellent

11 Mar 2026

ESTELA

Close to JFK. Room very comfortable, clean, modern. Staff at front desk not very efficient, most likely new staff. They could not find a way to make the credit card machine work. But still a very good option for a night between flights.

Partner

8/10

Excellent

09 Mar 2026

Michelle

Convenient place to stay when at JFK International Airport.

10/10

Exceptional

09 Mar 2026

Sabine

Repeat guest and good airport hotel with convenient amenities.

6/10

Pleasant

09 Mar 2026

Pragyan

Not worth what I paid versus what I got. Simple as that.

6/10

Pleasant

09 Mar 2026

Jovita

Although it was rather small, this hotel provided comfort for the short time we stayed there. The staff is friendly and the complimentary breakfast is great! One thing is that the bathroom in our room would flood the floors whenever we used the shower even if the doors were closed.

Family

2/10

Poor

09 Mar 2026

Trapper

My trip was canceled by the airline because of a war in Iran. I tried contacting the hotel manager four times to cancel the stay and possibly moving it to a date in November. The manager never returned my calls or emails. I would not recommend doing business with this property.

8/10

Excellent

09 Mar 2026

Rebekah

Room was clean. No on site bar or restaurant, limited snack options. Order-in available from area local businesses.

Self

6/10

Pleasant

08 Mar 2026

Carl

Didn't use the laundry service and had no problems with the internet

Self

2/10

Poor

08 Mar 2026

Patrina A

They have no parking even thow the reviews said they do . I would have never book with a hotel that has no parking. Shower was leaking water on the floor. Room key didn’t work some times . No microwave in the room no ice machine on each floor you have to go to lobby to get ice . Horrible hotel I will never book with them again.

Family_with_children

2/10

Poor

08 Mar 2026

Karen

The shuttle never came and they didn't give us breakfast

Friends

10/10

Exceptional

08 Mar 2026

Lianabel

This hotel is great for a 1-2 day stay. It has a shuttle to the airport, which works very well, and includes a breakfast buffet, which has good variety. Excellent value for the price!

Partner

8/10

Excellent

08 Mar 2026

Valerie

The room was clean and the hospitality was great.

Self

6/10

Pleasant

07 Mar 2026

Joy

The room was very small and the shuttle service is only on the hour and you need to sign up for. When we tried they were full so we paid for a taxi to airport

2/10

Poor

06 Mar 2026

Pranav

Internet was very slow. The biggest issue in my stay was the parking. This hotel does not have its own parking. You need to park on the street which has lot of restrictions and no clear signs for no parking. So it is almost certain that you will get a parking ticket one or the other way. Even hotel staff did not guide well when it comes to parking. So be careful when you book this hotel and be aware this hotel does not have it’s own parking.

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

MARY

We didn't use the internet, we didn't use the work out room but, everything was CLEAN!! The hotel is only six years old and the manager, Samil was delightful. I had phoned beforehand to make sure no cleaning sprays were used because of my asthma. He told me as we were waiting to leave that he checked the room himself when he saw that notation. He and Meagan were there to help us with directions, parking..anything we needed. I'd stay here again for sure!

Partner

8/10

Excellent

05 Mar 2026

Michael

Ok on internet.

Self

10/10

Exceptional

04 Mar 2026

Nancy

Everything you need- close to airport, free shuttle & breakfast, huge rooms & comfortable beds, free breakfast and the kindest staff I’ve ever met. I would stay here again & again.

Self

2/10

Poor

04 Mar 2026

Thomas

Have you used them a bunch of times whenever we fly out of JFK we were hit with a big snow storm Sunday night into Monday and our flight out of JFK Monday morning was canceled. Could not get a ride to the hotel from Connecticut and it didn’t matter anyway, because the flight was canceled. They would not refund the nights money because of their hotel terms I even had insurance on the room through Expedia, they won’t return the money last time I ever use them.

6/10

Pleasant

04 Mar 2026

JONATHAN

Nice room, good internet, nice light breakfast. No parking on premises??? No pool, no hot tub, tiny gym, no on-site restaurants, nothing nearby, must drive to everything

Self

8/10

Excellent

01 Mar 2026

Koushik

Room was clean, some staff could be more corteous

Family_with_children

8/10

Excellent

28 Feb 2026

Sondra

cleanliness

10/10

Exceptional

28 Feb 2026

Emily

Amazing hotel, staff were wonderful, room was super clean and the bed was really comfortable!

Partner

8/10

Excellent

28 Feb 2026

Aadiel

yes everything was good

4/10

Poor

27 Feb 2026

Kristal

The staff is not welcoming at all. She did not accept my request for having a lower level room. She just say “Why?” Which is not proper. Hope you will improve your staff.

Partner

8/10

Excellent

27 Feb 2026

Leota

The hospitality.

8/10

Excellent

27 Feb 2026

Hannah

It was close proximity to JFK

6/10

Pleasant

26 Feb 2026

Petronilla

My room was in very good condition—clean, comfortable, and well-maintained. I appreciated the overall quality of the stay. However, I was disappointed by the limited shuttle service to the airport. The cutoff time meant I couldn’t use the shuttle for my flight and had to arrange alternative transportation, which was inconvenient.
While the accommodation itself was excellent, I would recommend that the hotel consider extending shuttle hours or offering more flexible options for guests with early or late flights

Family_with_children

10/10

Exceptional

26 Feb 2026

Madelaine

Room was clean and ready to go. Perfect after a late night cancelled flight and 20 minute cab right from JFK!

Partner

8/10

Excellent

25 Feb 2026

Ruel

Chill

8/10

Excellent

25 Feb 2026

Imad

The room was spotless but man was it small, ourselves and our bags, 2 big and 2 small, and we were jumping over them. Surely no space to open them on the floor you need to lift them to the bed to take things off. We cant open the door with the bags rolling.
Other then that all was great, the breakfast was great and the service over there as amazing

Partner

6/10

Pleasant

25 Feb 2026

Alak

Rooms are very small and not well maintained

10/10

Exceptional

24 Feb 2026

Schamia

My third time staying at Comfort inn, always great service.

Partner

10/10

Exceptional

24 Feb 2026

Rachel

Clean rooms, decent breakfast

10/10

Exceptional

24 Feb 2026

Elizabeth

Great, thank you

Self

10/10

Exceptional

24 Feb 2026

Aubrey

Staff was very pleasant and helpful, especially under the circumstances of a winter storm emergency.

Friends

8/10

Excellent

22 Feb 2026

Chakaria

Overall, I had a good experience staying here. The room was clean and the bed was comfortable. The staff was polite and professional.

Family

10/10

Exceptional

21 Feb 2026

Joseph

Clean and comfortable

10/10

Exceptional

19 Feb 2026

Jamie

Clean room, great breakfast!

6/10

Pleasant

18 Feb 2026

imad

Very basic, functional, don't expect much. nothing around, np proper restaurant, the breakfast is quite limited in quality and quantity. the 2 ladies at the reception were super smiley and friendly. fast check in.

Self

6/10

Pleasant

18 Feb 2026

Jonathan

Lousy location. No restaurants in walking distance. Creepy area. Dingy. Cheap but it shows. Staff was great though.

Partner

10/10

Exceptional

18 Feb 2026

Samantha

Great staff clean accomodating

Self

2/10

Poor

17 Feb 2026

Aybuke

Front desk staff is trash!!! Aggressive and very rude. Rooms was dirty ( on the bed was have a hair) never again !!!!!

10/10

Exceptional

16 Feb 2026

Zaire

Clean room, Great location and friendly staff.

10/10

Exceptional

16 Feb 2026

Kelly

Loved the room decor. Very modern and well themed

10/10

Exceptional

15 Feb 2026

Eric

Room was new.. bed was comfortable. Would book again

2/10

Poor

15 Feb 2026

Elizabeth

Visited the city for a family funeral, added stress to an already stressful weekend in the city and will not be booking in the future.

2/10

Poor

14 Feb 2026

Tessa

Well first I booked a king room and was given a double
Then there was no heat in room
I was sent to 3 other Rooms still no heat
Finally frustrated I was given a room with heat
This was a very difficult experience for me being a senior citizen on medication

Business Partner

10/10

Exceptional

13 Feb 2026

Neil

Very accessible, good amenities and excellent customer service. Shuttle service from and to the airport in addition to breakfast. This is a bargain I recommended.

Business Self

8/10

Excellent

13 Feb 2026

Gino

Staff very friendly and accommodating! Comfortable beds! Good charter service with accommodating drivers! Decent hot and cold breakfast and after hours food! Thank you!

Business_and_leisure Friends

10/10

Exceptional

12 Feb 2026

Karene

Great

8/10

Excellent

12 Feb 2026

Gillian

Clean, nice workers, good breakfast.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Michael

Room was clean and close to the airport

Self

8/10

Excellent

11 Feb 2026

Sandra

Hotel was great...sand pit across street was not pleasing to look at.

Self

10/10

Exceptional

11 Feb 2026

Evelyn

Great location for overnight at jfk

10/10

Exceptional

10 Feb 2026

Hermes

Staff was great! The room was clean and comfortable!

2/10

Poor

09 Feb 2026

Fengshan

We initially checked into Room 404, only to find the heating system completely broken, leaving the room freezing cold. The front desk refused to resolve the issue, claiming the system was down and offering only an extra blanket.
We strongly demanded a room change. Although we were moved to Room 312, the situation remained the same—the room was equally freezing with no heating. It was so cold that we were shivering in our winter jackets and could not stay there.
Since the front desk representative was unable to assist us and told us to contact the manager the next day, we had no choice but to leave your hotel immediately after midnight. We did not spend a single minute staying at your property and had to find another hotel to stay the night at our own more expense.
It was only two hours ago that I finally received a written response from the hotel. They mentioned they need to 'further review' my situation before getting back to me，Prior to this, we made numerous phone calls and left messages for the manager, but received absolutely no reply.
Given that we received absolutely no service and were forced to leave due to uninhabitable conditions, we demand a full refund of our payment. Additionally, we expect a formal apology for this unacceptable treatment. If you refuse to resolve this issue, we will make sure the public is fully aware of your hotel's practices and my experience.

Business_and_leisure Family