The Balkan Jewel Resort, Trademark Collection By W

Bulgaria , Bansko
Razlog, Izvorite
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46 reviews shown

2/10

Poor

07 Jun 2025

Wan Ju

The room is not updated. Mattresses are too old with spring coil noise once you sit on. Room is big but many things are out of orders such as bedside table lights are not on, no power charging sockets. Shower is very small.

Leisure Family

4/10

Poor

06 Mar 2025

Yordan

The appartment was clean and big enough to accomodate five people. There was a fireplace, which was really nice to have.

Unfortunately, the things we didn't like were more than what we liked: during the whole stay (8 days) the towels where changed only once and after our requeste; the air in the SPA center was cold, the there were three saunas, but only one was working; the water in the swimming pool was very cloudy and I didn't let my kids in it (it was like that during the whole stay). The food in the restaurant was OK, but almost the same every day and not much choice. For breakfast there was a local dish called banitsa, which is really good pastry, when it is freshly baked and homemade, but unfortunately the one in the restaurant was from the frozen one sold in the shops (equivalent of the frozen pizza). As a whole I wouldn't recommend it as the cost was not cheap, but the quality of the service was not what you would expect.

Leisure Family

4/10

Poor

22 Feb 2025

Tina

This is not a 4 star.
Staff are uninterested in doing anything. Waited 4 days for handwash bottle to be replaced. No room amenities. Bathrooms old and run down with wires showing. Food pretty poor especially fkr vegetarian. Meat often was undercooked.
Pool aree dirty and run down.

Leisure Family

2/10

Poor

08 Jan 2025

Fisnik

Worst hotel experience ever!

This hotel deserves zero stars. From the moment we arrived, the service was atrocious. The head waiter was incredibly rude, condescending, and unprofessional. He treated us like an inconvenience and made us feel unwelcome.
The food was equally disappointing. It was bland, poorly prepared, and lacked any flavor. The cleanliness of the hotel was also subpar. Our room was dusty, the bathroom wasn't properly cleaned, and the overall hygiene standards were questionable.
The service throughout the hotel was consistently terrible. Staff were unhelpful, slow to respond, and seemed uninterested in providing any kind of assistance. This was by far the worst hotel experience I have ever had. I would strongly advise anyone considering staying here to look elsewhere.

Friends_and_family Family

8/10

Excellent

13 Oct 2024

Fanny

Pleasant hotel with spa facilities in a quiet, green area. Staff was friendly, breakfast offered variety. The bed was a bit too soft, but overall the room was fine.

Leisure Family

6/10

Pleasant

10 Aug 2024

Adar

Nice place

We stayed for a few days - when we arrived we found out that there was a youth camp in the hotel that took over all the hotel and we felt like we had no place there.

Friends_and_family Family

10/10

Exceptional

31 Jul 2024

Lyubomir

Amazing property. Will be back! Thank you

Leisure Family

10/10

Exceptional

10 Jun 2024

Veselka

The two bedroom apartment was as expected. The bedrooms were with Mountain view and the balcony with pool. Rooms are spacious and kitchen is supplied with everything needed. There are oven, stove top, fridge and tea and coffee makers. The apartment has 2 bathrooms and a shower.

Friends_and_family Family

8/10

Excellent

26 Aug 2023

igor

Not in enough promoted hotel. Excellent food (breakfast and a la card). Generally, in Bulgaria people working as waiters are not pleasant and this hotel are not exceptional. Big and clean apartments.

Friends_and_family Family

10/10

Exceptional

31 Mar 2020

Verified traveler

Spectacular views from our room. All employees were attentive and professional. Loved the food in the restaurant and the pool was sparkling. Would love to come back again.

Leisure Family

4/10

Poor

07 Jan 2020

Verified traveler

the hotel is very old, the service very poor , almost no one speak English, the bathroom inside the room is very small , and overall I'm not satisfied at all. I stayed for 3 nights and they only fix the beds every day and nothing else , they don't even wash the dishes for 3 days!!!

Leisure Family

10/10

Exceptional

30 Jan 2018

Kwok

Stayed for a weekend ski

Comfortable, clean and everything prepared and heat was turned on before our arrival. It's a comfortable place to stay skiing in Bansko. It's about 20+ minutes from the Gondola and there's free shuttle bus. The hotel food was pretty good and less pricey than the places in town.

Family

4/10

Poor

01 Jan 2018

Emmanouil

Good budget stay at bansko area

nice hotel. pool very small and crowded, no towels or flipflops to use. sauna/hamam not in same building as rooms so people have to walk outside at cold weather to go to rooms. Elevators very slow. Kids place good and spacious lot of toys. location is outside bansko need car. breakfast was ok and personel working very friendly. parking easy. free shuttle bus to gondola. Rooms clean warm and spacious.

issues:
- very small tv and not plugs to charge phones. I had to find to use plugs of sidebed lamps to get some power
- checkout problem with double payment hope to resolve soon.
- Fridge was not plugged in when arrived.

Family

4/10

Poor

11 Oct 2017

Verified traveler

Wouldn't recommend it

The Balkan Jewel Resort is located outside the city. It's a 15 minute drive to Bansko with almost nothing in between. So if you don't want to spend your entire time at the resort, you'll have to take a shuttle to the city.

The resort is split up into four building, unfortunately they are not connected with an internal walkway. Ergo you have to exit your building to go to the restaurant, the front desk, the gym/massage room/ jacuzzi, etc. Think about that in the winter; you'll have to wear a winter coat just to go for breakfast or pack a bag to go for a massage.

We went during the off season. We were in the Amber building of the resort. All the lights in the building were almost always off, so we would have to turn on the lights when we entered/exited the building and our floor. The building was deserted. It's just strange for a hotel.

The sole restaurant at the resort isn't very good but it's your only option if you don't want to get out.

I regret picking the Balkan Jewel Resort. I strongly recommend picking a hotel in Bansko, around the city center instead.

10/10

Exceptional

05 Jan 2017

Stefan & Abbie

Excellent experience

The hotel was amazing, the staff were very welcoming, friendly and helpful throughout our whole stay. The location was nice and quiet, but the shuttle busses that the hotel offers to Bansko makes it so convenient for a perfect holiday. Easy to get to the ski resort, and relaxing.

10/10

Exceptional

08 May 2016

Valerija

Excellent stay

Amazing. Everything was perfect.

Family

10/10

Exceptional

02 May 2016

Verified traveler

Amazing stay

Everything was amazing. The only bad thing was that on the day when we were leaving the guy at the reception charged us for the bathtubs for the pool. He told us that it is not a deposit, but a charge for using them. Our friends were staying at the same time in the hotel and the girl at the reception returned their deposit for the bathtubs. It was obvious that he is not following the same policy, whether it was for his personal interest or no, I would recommend that the hotel makes sure that employees refrain from such behavior, as our stay was really amazing and it is sad that things like this ruin both the reputation and all the hard work that a lot of other staff put into.

Family

10/10

Exceptional

05 Oct 2015

Marija

What an amazing, fantastic experience!

Our stay at the Balkan Jewel Resort was an amazing experience, so relaxing and so delightful! The hotel is very modern, spotlessly clean and filled with all the amenities you need. We stayed at the Amber building and had a marvelous view of the Pirin mountains and our room was very nicely decorated. The room, which was the smallest one offered, was huge, with a large bathroom and a very spacious balcony. The kitchenette is very well equipped and the fridge is quite big. The spa and the newly opened indoor pool are excellent, we used them every day, they were very clean and relaxing! The hotel staff are very friendly and accommodating and an additional bonus to our stay was the free shuttle service to Bansko and other places, which we used a lot. The game room area is very good and we played a lot of pool in the evenings. The hiking trails start at the vicinity of the hotel and there's a golf course just above it. All in all, we can't wait to go back to the Balkan Jewel, which is an excellent value for money and gives you so much luxury and comfort! A big thanks to all the folks who work there, that made our stay so amazing!

Partner

10/10

Exceptional

11 Aug 2015

single mom 11

Great value for money

Excellent experience two years in a row.. Will go back definitely!

Family

10/10

Exceptional

13 Jun 2015

Elizabeth

The Balkan Jewel was amazing! we loved it. Went in summer to hike in the Pirin Mountains - the location is good for this, but it is very quiet around which suited us (not many restaurants/bars in summer). The room was lovely and great views from the balcony, the staff were really friendly. We had a massage and it was amazing - the guy really knew what he was doing, probably the best sports massage I've had in years and I go often. Only negative was the food in restuarant wasn't amazing, frozen pizza I'm sure, but you have a little kitchen so can just cook your own. I'm looking forward to going back next year!

Family

8/10

Excellent

04 Jan 2015

Gabi

Overall it was ok.

Overall it was ok. The first night when we arrived was very cold, probably they have problems with insulation, but I slept for the first time with a head cap at a hotel. The hotel staff told us that they have nothing to do, beacause they sleep in a same situation (big minus!!!), although they could give heat 1-2 days before since it was -10 degrees outside. After the 2nd day lunch the apartaments was quite heated and it was ok. The hotel is a bit far from the resort and slopes, but is comfortable overall. Advantages such as: games room, breakfast ok, equipped apartments.

Family

10/10

Exceptional

27 Aug 2014

Verified traveler

Nice nice hotel

Very kind people on reception desk , in the restorant and beautifull view from my room

8/10

Excellent

14 Aug 2014

Dessi

great mountain view

well maintained aparthotel; great mountain view; nice outdoor pool but small for the capacity of the hotel

Partner

8/10

Excellent

28 Jul 2014

single mom 11

great holiday

It was beyond my expectations, great hotel, helpful stuff, clean room, clean swimming pool, many things to do with children. I would go back again!

Family

10/10

Exceptional

11 Feb 2014

Ivica

Great stay at Balkan Jewel

My second time in this hotel.....just perfect for everyone....

Partner

10/10

Exceptional

03 Jul 2013

Bilcho

Outstanding Value

A superb two-bedroom apartment overlooking Pirin Golf for just 16 GBP a night is a real bargain. The staff were friendly and helpful, and the overall experience was close to perfection. We will go back again next year probably for at least two weeks.

Family

10/10

Exceptional

31 Jan 2013

Ivica

Extra hotel for the price.....

Everything was extra with the hotel.......The staff, the room, the service......only thing needed is maybe to have a small indoor pool or at least a jacuzzi .......than everything would be perfect......

Partner

10/10

Exceptional

03 Sep 2012

sam varbanov

amazing

the best hotel ever and the staff were so friendly and helpful. It is in a beautiful location and the spa centre is an added bonus. We are planning to return next year for a proper holiday as one night was not enough. The appartments were beautiful and so spacious complete with a cooker if there longer. The kids loved the games room as so good as this was all free. I can only imagine how beautiful it is in the winter but the summer is lovely as hot but not crowded.

Family

8/10

Excellent

30 Jul 2012

Bilcho

An amazing position overlooking Pirin Golf towards the beautiful Pirin mountains.

A large clean apartment at a bargain price. Stunning views, friendly staff and all the necessary facilities except an indoor pool. Overall, it exceeded my expectations, which is a rare thing these days. I'll bring the family back again next year.

Family

8/10

Excellent

17 Jan 2012

yannisghl

winter and summer vacations in Balkan Jewel Resort

really good nice and clean hotel!!i would suggest it, especially for family vacations!!you can stay and make you feel like your own apartment!!!!

4/10

Poor

24 Mar 2026

Imer

Sezon bitimine denk geldiğimiz için açık büfe yoktu alakart menüleri çok da iyi sayılmaz.
Kapalı havuz kötü durumdaydı kullanamadık.
İlk gidişimizde memnun kaldık ama bu sefer otel boş olduğu için personelin büyük kısmını izne çıkardıklarını söylediler, genel olarak memnun kalmadık ve 1 gece erken ayrılmak durumunda kaldık.

Friends_and_family Family

8/10

Excellent

06 Mar 2026

jaoued

Tout ok et bon rapport qualité prix

10/10

Exceptional

25 Jan 2026

Volkan

Bansko’ya araçla 15 dk uzaklıkta, servis olanağı var. Odalar temiz, çalışanlar güleryüzlü ve ilgili. Yemek gayet yeterli.

Friends_and_family Family

8/10

Excellent

03 Jun 2025

eric

Grand appart et chouette piscine interieure

Friends_and_family Friends

6/10

Pleasant

03 Feb 2025

Adnan

gut

6/10

Pleasant

23 Jul 2024

Per

Cheap, clean and ok good food.

Leisure Friends

10/10

Exceptional

05 Aug 2023

Maike

Sehr erholsam, idyllische gelegen am Rande des Piringebirge. Schöne Poolanlage, sowohl innen als auch aussen. Frühstück reichhaltig.

Leisure Family

6/10

Pleasant

12 Feb 2018

Sergey

Так себе номер. В спальне нет телевизора, в гостиной очень маленький. В ванной комнате не повернуться, очень тесная.

10/10

Exceptional

28 Dec 2017

Vasiliki

Μια υπεροχη διαμονη!

Το ξενοδοχειο ειναι εξαιρετικο με πολυ ομορφα και ζεστα δωματια!Φανταστειτε πως ειχαμε τζακι στο δωματιο μας και δεν χρειαστηκε καν να το αναψουμε λογω της αρκετης ζεστης που επικρατουσε!Ο χωρος του σπα πολυ καλος και καθαρος οπως επισης και το εστιατοριο!Το Μπανσκο βρισκεται 7 λεπτα μακρια με το αυτοκινητο!Θα ξαναπηγαιναμε σιγουρα!

Partner

10/10

Exceptional

16 Apr 2017

Nour Hussein

lovely please and food

Very good condition and nice people the location is also amazing

Family

10/10

Exceptional

16 Apr 2017

Verified traveler

Nettes hotel in razlog, in nächter näher zu bansko

Es war ein schöner Aufenthalt, Zimmer sehr komfortabel. Die Badelandschaft schön jedoch hätten Säuberugsgegenstände aus der Badelandschaft entfernt werden sollen, jene stören etwas das Gesamtbild.

10/10

Exceptional

28 Dec 2016

Verified traveler

Value for money..

Very nice big rooms...inside swimming pool good it could be more hot,the steam bath and the sauna very nice...at the restaurant the food a la carte was good,the brekfast has only the basic...

Family

8/10

Excellent

27 Dec 2016

Stergios

Value formoney

value for money

Family

6/10

Pleasant

17 Feb 2015

Verified traveler

Huonoa palvelua

Hotellin henkilökunta ei tiedä, että hotellivarauksen voi tehdä hotels.com:issa. He eivät myöskään tiedä, että hotels.com lähettää asiakkaalle viestin, jossa kerrotaan, että maksu veloitetaan kortilta ja hotellilla on 0 euroa maksettavana. Kohdallani kävi nimittäin niin, että hotellilla minulle kerrotaan, ettei maksua ole tullut ja korttini on invalid (!). Korttimaksu ei onnistu myöskään hotellilla johtuen puutteellisista tietoliikenneyhteyksistä ja aina vaan syytetään epäkelvottomasta kortista (joka kuitenkin toimi moitteetta esim Banskon hissilippua ostettaessa). Tämä episodi oli asiakkaan kannalta erittäin rasittava ja olisi hyvin voitu hoitaa ennen kohteeseen saapumista. Kukaan ei ottanut minuun yhteyttä, ettei maksua olisi mennyt. Totta kai olen silloin siinä uskossa, että se on otettu, niin kuin hotels.comin sähköposti kertoo.

Partner

8/10

Excellent

28 Aug 2014

Jesper Frank

Et utrolig lækkert område - midt ude i ødemarken

Lækkert hotel, lækker standard, og nu kommer det... MEN, stedet er endnu ikke slået igennem og man kan tydelig mærke, at der bare ingenting derude når solen er gået ned. Derfor, sikre dig, at du har en bil så du kan komme rundt. Super billigt og super lækre rum.

2/10

Poor

11 Jan 2012

Γλυκα

Ξενοδοχειο balkan jewel στο bansko

Ειχαν κανει λαθος κρατηση. Προσπαθησαν να μας χρεωσουν παραπανω. Το σπα τους δεν λειτουργουσε καμια μερα. Μας εκλεψαν προσωπικο αντικειμενο μεσα στο ξενοδοχειο και υπηρχε πληρης αδιαφορια. Δεν ξερουν καλα αγγλικα και δεν μιλαν καθολου ελληνικα. Ειναι εξω απο το μπανσκο και ο δρομος ως το ξενοδοχειο δεν ειναι παντα καθαρισμενος ( οπως σε αλλες περιοχες). Δεν εχει επαρκες ζεστο νερο και σε καποια δωματια δεν υπαρχει πιεση του νερου. Δεν θα το προτιναμε σε κανεναν και σιγουρα δεν θα ξαναπαμε στο συγκεκριμενο ξενοδοχειο.