The Westin Chennai Velachery

India , Chennai (Madras)
CHENNAI, TAMIL NADU, Velachery Main Road, Chennai, Tamil Nadu, 154
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100 reviews shown

10/10

Exceptional

14 Apr 2026

Yohan

Everything was good

Self

4/10

Poor

12 Mar 2026

Siva

a pleasant stay here, but the Westin at Velachery does not provide adequate facilities for drivers. There is only one bathroom available for around 50 drivers. Because of this, I would hesitate to stay here again.

Self

10/10

Exceptional

07 Feb 2026

Joudi

Very ckean

10/10

Exceptional

03 Feb 2026

Kumar

Clean room with no mosquitoes. Amenities are very good. Excellent food for all meals (breakfast & dinner). Friendly & helpful staff.

Leisure Family

10/10

Exceptional

04 Jan 2026

Vrinda

Location, Room, Ambience and very friendly staff

Leisure

10/10

Exceptional

12 Nov 2025

Ramesh

Beautiful facility in an excellent location if you want to shop around

Leisure Family

8/10

Excellent

02 Oct 2025

Pushpavaly

Stay was good .. staff are very knowledgeable and helpful.. My 3rd year stay at Westin..

Partner

10/10

Exceptional

17 Jul 2025

George

Service is also the very best. whether it be at checkin or at the restaurant.

Business

4/10

Poor

02 Feb 2025

Shalay

Paid for breakfast and they made us pay again

I have booked a couple of groups here and have paid for breakfast ahead of time. The Westin says I haven't paid for breakfast and makes my guest pay again. They say it is hotels.com not booking with them correctly but either way they should make it right when I show them the booking that is already paid says breakfast included.

Business

6/10

Pleasant

23 Jan 2025

Michelle

Husband is gluten intolerant the chef (Darwen?) went out of his way to help my husband choose his food and even cooked him rice especially and offered to cook him a curry as well. His service was incredible!

Partner

8/10

Excellent

17 Jan 2025

Praveen SagayaRaj

Great property right in the heart of chennai.

Business Family

10/10

Exceptional

10 Jan 2025

KOTHANDARAM

Very nice

Leisure Self

8/10

Excellent

19 Dec 2024

Sherry

Musty and damp room

The hotel was very nice and easy to reach from the airport. The only problem was that the room smelled of dampness so much that it gave me a headache and I had to leave the room because I wasn't feeling well. I asked for a dehumidifier and they sent an air purifier which made it a little better. I was able to stay in the room but be sure to ask for a room that does not have a dampness issue.

Business

10/10

Exceptional

29 Nov 2024

Carlos

Excellent option

Very nice hotel to stay, rooms, facilities, all is very good.

Business

10/10

Exceptional

21 Nov 2024

Carlos

Excellent choice will come back

It’s conveniently located, closed to Phoenix mall , good options for walking and staff very friendly

Business

10/10

Exceptional

19 Nov 2024

Carlos

Excellent option

Very friendly environment, excellent attention during check in and very good breakfast

Business

4/10

Poor

22 Jul 2024

MAHESH

LOTS OF SCOPE FOR IMPROVEMENT

The staffs at the Reception, breakfast restaurant, and the Phoenix Mall shuttle service were friendly. However, the stay was completely destroyed during my stay on 19th and 20th July (till afternoon) because of dirty water coming in the taps for about 3 hours because of some problems (19th July). The following morning I realized leakage in the toilet shower tap that made the floor full of water and risky to step on. The hotel could not do much and were trying to arrange for repair. However, we had to get ready to go to the airport and we were really worried about other things including packing. I have taken photos of the bathroom to avoid any dispute later. The only consolation we had was the free drop-off at the airport, but this inconvenience on the last days of our stay puts us off to recommend or stay in Westin any more. It is supposed to be a 5-star hotel, but we were feeling let down because of the high price we paid for our stay. In comparison, our one-night stay at Ramada by Wyndham during 16-17 July was very good and this hotel is 10 times better than Westin. Unlike Courtyard by Marriott at Agra, Uttar Pradesh, India, where we get nice fragrance of flowers in the living space, we used to get the smell of fish-frying from the open kitchen in the open areas of Westin (another Marriott chain hotel). We discussed this issue with the Chef also, who was kindly meeting people to get their opinions. The road outside the hotel is a disaster and always noisy.

Business

10/10

Exceptional

01 Jul 2024

Yogesh

Descent Hotel for business

All comfortable stay, helpful staff, good food options

Business

10/10

Exceptional

06 Feb 2024

Nathan

The hospitality was wonderful along with comfort and convenience. Especially, the relationship manager Ashwini assisted me during my stay entire stay with excellent hospitality.

Business Self

10/10

Exceptional

29 Dec 2023

Rani

Customer service executive Shreya Sen who was assigned to make our stay pleasant at the property was very helpful and readily available whenever we needed her services. My family and I had a very enjoyable and pleasant stay at the hotel. Will stay there again when we visit Chennai the next time.

Leisure Family

10/10

Exceptional

30 Nov 2023

Gopinath

Restaurant options and close by to the mall

10/10

Exceptional

29 Nov 2023

Gopinath

Excellent

10/10

Exceptional

01 Jul 2023

Alan

Excellent service all around! I really felt the staff went above and beyond to ensure a pleasant stay. Facilities were mainly excellent, though there were some minor issues with the entertainment / TV facilities not functioning well. Plenty of options for dining are available and though I did not use the spa facilities I was impressed by what I saw when I visited the area. Shreya, our guest executive was very pleasant and helpful and we were even treated to complimentary cocktails and snacks on the evening of our arrival. All in an all an excellent experience and I would have no trouble staying there again.

10/10

Exceptional

25 May 2023

Dr Catherine

Very friendly staff . They went the extra mile to make us welcome

Leisure Friends

10/10

Exceptional

24 May 2023

David

A cool stay in a hot city

I have stayed in this hotel in the past. It is always very comfortable and the service is pleasant and efficient. Excellent A/C (very important in Chennai during May), and excellent breakfast buffet.

Business

10/10

Exceptional

05 Apr 2023

Diogo

Had a very nice stay at this hotel. Everything was perfect. Staff was very friendly and always there to help or even to handle any special request. Dinner buffet had many options, many desserts. Just like morning breakfast.

Business

10/10

Exceptional

04 Mar 2023

Mark

Very accommodating good service.

Business Self

10/10

Exceptional

02 Feb 2023

Leela Srivatsava

Very friendly front desk people. Especially Mallikarjuna

Leisure Family

10/10

Exceptional

23 Jan 2023

Jamie

Great stay

Beautiful and relaxing stay only 4 miles from the beach.

Business

10/10

Exceptional

21 Nov 2022

Harshal

Worst stay at Westin Velachery

This property is in the center of the city with Shopping mall next to it. Spacious room, good Wi-Fi. In room dining has limited menu but they have a very wide breakfast spread which is amazing and delicious as well. Met Chef Prakash Patil and team, he provided some out of the menu dishes which were simply awesome. Thanks Mr. Patil and team includes Pushpa and Manjiri from service team for quick support in resturant. They have customer centric approach as CRM Neethu asked several time about the stay. Thanks to Entire team.

Business

10/10

Exceptional

19 Nov 2022

Ramaswamy

Atmosphere is good.

Business_and_leisure Family

10/10

Exceptional

20 Sep 2022

Jonathan

Great hotel and fantastic staff

A very nice hotel, incredibly clean and modern. My room was fantastic, the bed was very comfortable and the bathroom was huge. There is a great selection of restaurants within the hotel. The facilities are great, the gym is good for a hotel and the pool is stunning. We had a bit of a mix up with our airport pick up but the staff were very apologetic and more than made up for it with incredible service and free access to the Westin Lounge. I was very impressed by the staff, the cleaners leave lovely notes and make animal sculptures out of the towels. I was particulary impressed with Rumina who was excellent throughout our stay. I will definitely be staying here during my future trips to Chennai.

Business

10/10

Exceptional

16 Aug 2022

SUBRAMANIAN

I stayed at the Westin Chennai twice during Aug 2022. The Customer Service here is excellent. Something that other Marriott hotels can learn from. Attentive, helpful without being overbearing.

Received an email even before I checked in asking if they could do anything to welcome me at the airport or do anything else to make check in easy.

Checking in was quick, easy with a separate area for Elite members. Jenny did a great job with check in and with check out.

Food is very good at the hotel and since i stayed several days, I can vouch for the prompt attentiveness of the people at the main restaurant. Many names ... Bala, Amit, Pushpa, Rajesh, Kamlesh, Hrishikesh stood out as excellent.

Variety of food is nice and the Sunday brunch is very good.

The rooms are clean, quite and at excellent international standards. The concierge is very helpful as are the staff. Pool was closed for renovation, however the hotel had prominently mentioned it several times, and made alternate arrangements which I did not use.

A beautiful Bon Voyage pastry put icing on the cake of two very nice stays.

Rating this Westin highly. Recommended.

Business_and_leisure Self

8/10

Excellent

26 Jun 2022

F TASLEEM

the wifi on the 9th floor was terrible and the wifi in the gym area automatically disconnects. so what the point of paying for amenities.

Business_and_leisure Partner

8/10

Excellent

25 Jun 2022

Dharani

Leisure Family

2/10

Poor

25 Jun 2022

Harshal

Pathetic experience at Westin Velachery

To start with my review I would like to mention that this is the worst 5 star property I have seen.
We ordered food from in room dining (20 mins) and also from Zomato (49 mins), due to rain Zomato could not deliver the food in time and they delivered in 60 mins but in room dining food we received after approx 1 hr 10 mins. Whatever we ordered from kitchen was not worth ordering from 5 start kitchen.
Next day after shower there was water leakage from shower area due to which bathroom floor was slippery and I might have accidentally fallen but I could save myself. When raised complaint on this they said they will send engineering person who came after 4-5 hrs. And in the end nothing happened. They said they will either change my room or will keep extra mats.
Internet connection was so poor that couldn’t establish the connection. So second day afternoon they kept the separate dongle in the room.
When food complaint was raised to head chef Biju, I am thankful to him that he served a very nice delicious food to us and we are happy to appreciate him for this. Thanks Mr. Biju.
I stayed at room no 9001 which was executive room and paid approx 12K for this and it was on top floor. During night on terrace hotel installed chillers which started making pathetic sound and vibration due to which I could not sleep for 3 nights.
Overall this priority is not even worth of giving 2 stars. Hotels don’t have enough cars for airport drop, travel desk is worst.

Business

8/10

Excellent

08 Jun 2022

Magesh

Pros

* Breakfast spread was amazing
* Decent gym and pool
* Friendly staff and service was amazing
* Concierge was very helpful - stored our bags when we traveled for few days and arranged RTPCR test at the hotel for departure formalities

Things to improve

* No privacy curtain/blinds between bath and bedroom (has sliding glass doors that one can see through). They did install one upon request. Westin in Gurgaon has power blinds
* Room service was so-so but the restaurant food was good

Leisure Family

10/10

Exceptional

31 May 2022

Verified traveler

Awesome stay

Excellent customer service. They maintain the same quality of service every time. Mr. Deepak from the restaurant was very helpful. Great food!!!

Business

8/10

Excellent

16 May 2022

sheena

Rooms with beautiful view of the city. Has lovely restaurants within the hotel and friendly staff

Business_and_leisure Family

10/10

Exceptional

01 May 2022

Elias

Simple clean and all services very accessable

Business_and_leisure Self

8/10

Excellent

08 Apr 2022

Srividya

Pleasant and pleasant

It was just a pleasant and comfortable experience so i did extend our stay

Friends_and_family Family

6/10

Pleasant

30 Mar 2022

Anish

The room smells so bad like mildew could not stay in the first room given to me and second room was just a little better. The lobby bathrooms smelled horrible and not clean.

Business Friends

10/10

Exceptional

21 Mar 2022

Bharat

A perfect stay.

Business Partner

10/10

Exceptional

21 Mar 2022

Rajendran

Excellent- family friendly

we stayed at Westin from March 18 to March20 with family and had a pleasant , enjoyable experience. This is our first time here. Each of our request was duly addressed. All the staffs - Front office, Room service, Restaurants, Swimming pool - were courteous and friendly,. Had excellent lunch and dinner meals at MKC restaurant. Super tasty food. Probably the best I have had in a while. Big Thanks to Chef Yuga and other staff at MKC who took care of us and served such a wonderful food. We certainly would stay again at Westin.

Friends_and_family Family

8/10

Excellent

20 Mar 2022

Verified traveler

Great service

During my stay there was a power outage that took long to get resolved. Mr. Abhishek helped with the issue and offered to provide stay in a different branch of their hotel. Unfortunately we had to face the issue but glad Abhishek and team helped us with alternative.

Business

10/10

Exceptional

24 Jan 2022

Ramakrishnan

A nice location close to key places in Velachery

Leisure Family_with_children

2/10

Poor

03 Dec 2021

Verified traveler

Won’t Recommend

Stayed from 30thNov- 2nd Dec.
It had a grand entrance which we expect in a 5 star property.
The corridor leading to the rooms smelled really bad due to the carpets.
The first room provided had very bad smell. Mr. Jagdish helped us to get another room. The process though took a while.
The other room had a bad smell coming from the AC vent and it even had moulds. A photo was taken by their staff and getting another room was again taking too long. It was close to 11:30pm so I opted to stay in the same room for a night.
Next day, they changed the room by themselves. The room was good but then starts the problems. The water in the bathtub was full of dirt. It was brown in color. We were shocked and complained which was handled by the service team but then you don’t expect this is a 5 star property.
Then the water in the shower cubicle had water logging. Overall I was very disappointed.

Mr. Fernandes offered us free dinner but since we were there to attend a marriage, it made no sense so requested lounge access at Bangalore which he wanted to get back after checking but till now did not get any call.
So it’s pretty disappointing
“Won’t go back”

Friends_and_family Family

10/10

Exceptional

08 Aug 2021

Bala Murali

More than expected and worth every penny....Awesome

We liked the stay due to friendly staff like Chef Narayan, bell boy Anand and all others.
Restaurant and the front desk staff are friendly and helpful.
Clean hotel, clean linen, comfortable air conditioning and friendly house keeping staff are few things out of many to highlight.
Good choice of Vegetarian food menu is the best we enjoyed.

Partner

10/10

Exceptional

15 Apr 2021

Verified traveler

Getaway 3

Early check-in, extremely spacious room. Courteous staff. Pretty good Spa. Clean and Neat. What else can a guest want? Thank you Mr. Kavi. Excellent Hotel!

Self

10/10

Exceptional

03 Apr 2021

Verified traveler

Such a joy to stay with the Westin Velacherry - hospitable and friendly staff, great amenities, very comfortable rooms and exceptional food. I miss the pure bliss they had to offer.

Friends_and_family Partner

10/10

Exceptional

03 Apr 2021

Verified traveler

Excellent staff and very friendly treatment. We felt at home in this beautifully maintained and decorated property. I would highly recommend this choice - 12.5 out of 10 ♡

Friends_and_family Partner

10/10

Exceptional

13 Mar 2021

Verified traveler

Great place to stay
Very convenient
Very good staff

Friends_and_family Family

10/10

Exceptional

21 Feb 2021

Verified traveler

I stayed in Westin-Velachery for four nights. My first impression was “Wow, lovely reception area”. The large open space allowed plenty of daylight, which can instantly lift your mood. The décor is modern and simple. I was traveling solo and didn’t have any companions. The facility is extremely safe and friendly for solo female travelers. The staffs at the reception, house-keeping facility, and at the restaurant are very friendly, cordial, respectful, and fun. At the end of my stay, I had collected numbers from many that I wanted to keep in touch with. Narayan, Prasanth, Mr. Murugaesan at the restaurant are guaranteed to bring a smile to your face with their warm welcome. I can see they really love what they do, which was very inspirational. I do not have the names of the house-keeping staff and didn’t meet anyone in person. I loved the care they showed. Their personal note with those towels shaped like different animals was so sweet. I also made sure that I leave a response to their personal note whenever possible. I don’t know whether I can compare another hotel with Westin here. But, I just want to make a comment that I despised my stay at ITC-Chola. It was the exact opposite of Westin. The décor was ancient, dark and the staff were so uptight and not relaxed at all. This experience made me realize the importance of the warm welcome I received at Westin Velachery. In summary, I would definitely go back to Westin, for my next Chennai stay.

Business_and_leisure Self

8/10

Excellent

16 Feb 2021

Sujit Kumar

Convenient location, good, excellent service

I found it a good place to stay on business. But there were many families around as well, so I guess it’s convenient to both.
Service was good and fast. Tried two restaurants (the ground floor buffet and Madras Kitchen Company ) - food was just average, not great.

I must mention here the responsiveness of the housekeeping staff who were quick to help me out here when I had forgotten a jacket after checking out. Impressive speed of action and responsibility and follow-up.

Business

10/10

Exceptional

03 Feb 2021

Verified traveler

Good property with great service . The strength of the property are their staff...right from Checkin to every stage they make you feel important and provide excellent service. They go the extra mile to attend to the needs and we had a great stay. Well done \"Team Westin Velachery\" and keep up the good work.

Leisure Family

10/10

Exceptional

22 Dec 2020

Sandip

Overall stay was excellent, comfortable & memorable due to great service at front desk, restaurant.
Front desk staff went extra mile to provide extended check out time looking at delayed flight schedule.
Great service at restaurant especially during dinner time & staff made it memorable with cake cutting...

Business

10/10

Exceptional

09 Nov 2020

Mohamed

Five star stay at the heart of Chennai

Great place to stay. Good staff. Many more options to improve. Just posting a photo for you to improve. I totally recommend the place.

Business

10/10

Exceptional

04 Oct 2020

Ashok

I am from chennai and stayed here for 10 nights. Excellent hospitality, awesome food , each and every staff are nice and the entire stay was great.
Place is clean and during Covid times their precautions were exemplary

Business Self

8/10

Excellent

12 Feb 2020

KavithaSrikanth

Room was clean, spacious . Staff are very friendly . My only feedback would be that although the rooms are non smoking, the smell of smoke is still very much evident in the room and the corridors .

Friends_and_family Family

10/10

Exceptional

03 Feb 2020

Sarabjit Singh

Good hotel with excellent service and rooms

Very nice and definately recommended. Great service and nice rooms.

Business

10/10

Exceptional

13 Jan 2020

maria

great!

My husband says the best thing is the breakfast buffet :)

Friends_and_family Family

8/10

Excellent

22 Dec 2019

Chetan

Comfortable Stay

A good comfortable hotel. Conveniently located. KFC was a good restaurant for a light dinner

Business

10/10

Exceptional

22 Sep 2019

Verified traveler

exceptional...thanks to Sanglawn & Ravi for your kind assistance and wonderful gesture.

Business Self

10/10

Exceptional

02 Sep 2019

Verified traveler

The whole staff, without exception are so friendly and helpful. Michelle and I last stayed here around 4/5 years ago and staff remembered us, which brought a smile. A very high quality hotel with a friendly style. Naturally each stay again in Chennai we will be at the Westin.

Friends_and_family Partner

10/10

Exceptional

10 Jul 2019

Kumarason

Beautiful rooms well maintained

Amazing staffs, hotel situated nearby malls..

10/10

Exceptional

24 Jun 2019

Jun Ho

good

good

8/10

Excellent

01 Jun 2019

HSNMobile

Good location and helpful staff. Spent 2 weeks at hotel for business. Fairly quiet hotel.

Business Self

8/10

Excellent

09 May 2019

Meera

The cost is not liked by me. It can be reduced. so that many may access

Friends_and_family Partner

10/10

Exceptional

09 May 2019

Verified traveler

Best hotel in Chennai. The staff is amazing. Nothing negative to say. Felt like they knew us within 10 min of arriving. First class accommodations and very clean.

Business Partner

2/10

Poor

01 May 2019

Sam

Avoid! Worst hotel and management in India

Worst hotel experience ever. Full on rave in the hotel bar (private event the hotel put on). 8 floors above it and my room was shaking. Management couldn’t care less about guests.

10/10

Exceptional

21 Apr 2019

Ungsok

Westin Chennai helped with my shoe repair

I mostly stay at the Westin whenever I go to Chennai. During this day I had some problem with my shoe and Mr Anand at the concierge was very helpful to get it fixed. Thank you Westin Chennai for the great service.

10/10

Exceptional

23 Jan 2019

Priya

Friendliest Hotel

Our stay was exceptional. Some of the best service we have ever gotten at a hotel. The staff were all soo friendly. Sathya, the sous chef, was so friendly and accommodating. He really made us feel welcomed. Runumi was also so helpful and attentive.

Family

10/10

Exceptional

11 Jan 2019

Verified traveler

It’s an excellent property. We’ll go back there again

Leisure Partner

8/10

Excellent

31 Dec 2018

Verified traveler

Over all the hotel location and view from room is good. But had smelly lobby lifts and room carpets may be Due to age and open kitchen in the restaurant. Also the decor in the room has not been finished well showning signs of wear and tear.

10/10

Exceptional

14 Dec 2018

Richard

Great business hotel with excellent seevice

Usual high sandards from Westin. Really helpful staff and large and comfortable rooms with excellent bathrooms. Food choice is good and quality high. Nice pool and decent gym. 500m away from Chennaisybiggeat mall (Phoenix mall) but you risk your ligetcrissing the main road to get there
Location ideal for central and southern Chennai

10/10

Exceptional

25 Nov 2018

Lee

Absolutely fabulous hotel with fantastic service.

Absolutely amazing - the service was incredible, the food outstanding and the hotel facilties were superb.

Would highly recommend to anyone - business or leisure trip.

Make sure to have the brunch on Sunday mornings too!

10/10

Exceptional

13 Nov 2018

maria

Great!

Great service, mall is super close- highly recommend if you need to stay in this area

Family

10/10

Exceptional

31 Oct 2018

Ikuo

Nice Hotel

My favorite hotel at Chennai, Everything perfect, If price is more cheaper, we can use more convenience.

8/10

Excellent

13 Oct 2018

Verified traveler

Excellent hotel . Great breakfast. All the staff are extremely polite and helpful. Nothing is too much for them.

10/10

Exceptional

19 Sep 2018

Verified traveler

Fabulous Hotel

Awesome, I am fully satisfied with room. It exceeded my expectations.

10/10

Exceptional

16 Sep 2018

Verified traveler

Well appointed place . Responsive staff. Would recommend.

10/10

Exceptional

23 Aug 2018

PANDURENGAN

Whenever I visit chennai most of the times I used to stay only here.All the staff are very cordial.Very nice breakfast.House keeping is very excellant.

Family

10/10

Exceptional

22 Aug 2018

Verified traveler

It was amazing would definitely visit again soon

8/10

Excellent

17 Jul 2018

H.K.P

Enjoyed the hospitality

Good hospitality, nice rooms

10/10

Exceptional

25 May 2018

Elizabeth

Another great stay at the Westin

The staff is great at this hotel. As a repeat guest they call me by name and it feel great to be remembered. Lam the hostess at the restaurant greeted me warmly by name when she saw me. She is a warm and friend person.

8/10

Excellent

16 May 2018

Verified traveler

Nice hotel. However we have stayed at nicer Westin

10/10

Exceptional

20 Apr 2018

Sachin

Great ambience

Excellent Hotel !

10/10

Exceptional

15 Apr 2018

Walter

Chennai Westin is incredible

Perhaps the kindest most helpful of all the hotels I stayed in while in India this time around. This speaks to the character of south India as well as to the management of the hotel. Absolutely amazing.

10/10

Exceptional

07 Apr 2018

Verified traveler

Excellent breakfast, great staff

I love Chennai, India and stay at the Westin just makes the experience even better. Will come back on my next spring break.

10/10

Exceptional

30 Mar 2018

Jessica

Superb hotel

One of the best hotels that we have stayed so far, after many years of our travel to Chennai & India generally. Would very likely go back to Westin Velacherry to be pampered. A special mentioned must be made of Mr Ram whom accommodated us with complimentary WiFi and Ms. Payal & Ms. Runumi of the front desk. They were very friendly, concerned and doing an important duty which is to smile at all times and make us feel at home during our stay. Kudos to the hotel and all. Thank you so much for a wonderful stay. We will surely be back.

8/10

Excellent

19 Feb 2018

Verified traveler

Comfortable hotel

Enjoyed my stay. Breakfast buffet had substantial choices and facilities clean. 9th floor allows access to the lounge with complimentary drinks and tapas food.

10/10

Exceptional

12 Feb 2018

Rami

Wonderful welcoming staff, very professional yet feels like family. I got an upgrade and was supported very fast with few items I needed.
I will definitely stay there next time I visit Chennai. ❤️

8/10

Excellent

04 Feb 2018

Verified traveler

Great location

The Heavenly spa was lovely and very well priced. The packages were a real deal and since we had booked on expedia we got a 20% discount on all spa services and drinks/food in the hotel. The Willows bar was a nice place to relax, the Sunset grill was delightful. The staff in the hotel was very friendly and always helpful. The hotel taxi was very over-priced and to go a short distance, the price was outrageous! to pick up an Uber for the same ride was about one tenth of the cost. Recommend not using the hotel taxi service and using Uber or getting an auto on the street.

6/10

Pleasant

24 Jan 2018

Gaby

Not according to expectation

Front desk was chaotic when we checked in around 10 pm. There was an issue with another guest and I had to stand there waiting to be served, and feeling exhausted after the flight. The key card issued had a problem and again we had to face the front desk. First impression was terrible. The room given, 3005 was smelling of mould and there was no privacy as it was directly facing the pool deck. I have noticed this with a couple of hotels while booking through Expedia. The first room was always a bad one and we always had to request for a room change. What’s up with that?

10/10

Exceptional

16 Jan 2018

Martin

Weekend Escape

We had a wonderful stay at Westin Chennai. We felt the service was good and the staff was paying attention to the Guest and their needs. The breakfast spread is great and you are spoilt with choice and options. If you want something off the menu, they are willing to arrange it for you(I didn't try this one). In room dining was good and access to Phoenix by walking is a plus point. Nice and spacious rooms. We felt good and attended during our stay and did not find anything to complain about. We are looking forward to a stay at Westin soon and would like to say - Keep up the good work. You guys gave us a wonderful experience.

Partner

8/10

Excellent

14 Jan 2018

Onkar

Overall Very Average

It was overall good, but for a 5 star hotel, I expect more. The restaurant and bar inside the hotel is pretty ordinary with a very limited menu.However the chef once went out of the way and prepared a Nihari mutton for me, which was amazing. They charged me for breakfast and wifi even I am a spg member only because I booked it through Hotels.com. Which was not the case last time. I am staying in Westin from last 3-4 years and this time it felt it like nothing special so mostly I would go for another option on my next stay.

8/10

Excellent

08 Jan 2018

Verified traveler

Excellent Choice - Central Location

We stayed there for 3 days during our holiday visit to Chennai. The staff at this facility are one of the nicest bunch. They were always helpful and willing to go the extra distance to keep us happy. We had a great experience with every aspect of our stay. Unfortunately we were on a smoking floor so the cigarette in the hallways was a bit annoying but they put us on a non-smoking floor the next day.

The buffet downstairs was excellent and had a lot of choices. There was a 15 min wait at the peak hour one day but the staff were friendly and seated us as soon as possible.

overall we were very satisfied!

10/10

Exceptional

02 Jan 2018

sandeep

sandeep

good

Partner

10/10

Exceptional

31 Dec 2017

Ravi

Well located and maintained hotel

New property with all the trappings of a Westin. Excellent gym and pool area. Rooms are excellent quality and the staff is helpful. Esp with 2 little kids they were more than accommodating. The food was excellent and we enjoyed our breakfasts and dinners there.

10/10

Exceptional

23 Dec 2017

Verified traveler

Superb experience excellent would definitely recommend