Mercure Quemado Resort Hotel

10/10

Exceptional

05 Mar 2026

Juan

Perfect location! Beautiful beach view! Staff superior

Family

2/10

Poor

07 Sep 2025

Abdulhakiem

Plumbing was trouble: running water and all shower facilities were broken. Terrible breakfast. The hotel trick the clients to make reservations in suites which are located far away from the sea and under terrible condition and services.

Leisure Family

8/10

Excellent

26 Jul 2025

Alina

.

6/10

Pleasant

22 Jun 2025

Jamal

I was told that the property is 9 years old, but it looks 40 years old. It needs upkeep and attention from its owners. The sea weather has its affect, but to attract people like us, requires quality level maintenance. We had A/C issues, lighting issues, internet connectivity, The elevator was inoperable that entire time 5 days we were there. Maintenance were called for us and did their best to fix things temporarily. The location is incredible, but the sour taste of staying at a run-down hotel was a sad state.

Partner

8/10

Excellent

07 Oct 2024

tarik

Nice place to stay with family or friends

Leisure

6/10

Pleasant

06 Aug 2024

Jennifer

This hotel is uniquely located on one of the most beautiful bays in the world. Every room has a view, and what a view it is. Sadly, it has not been well maintained and is a shadow of what it must have once been. While staff members are kind, they are poorly trained and service is lacking. Lots of missed opportunities here to make this a better hotel.

Leisure Family

8/10

Excellent

01 Aug 2024

Ilham

Excellent

Leisure Family_with_children

2/10

Poor

27 Jun 2024

Maria

The location was great but the hotel is old and has seen better days. Old furniture, broken cabinets and there was a broken pipe running on the stairs. Will not stay here again… if you read the reviews, most are about the entertainment team that forces you to give 5 stars to the hotel. The reviews about the rooms are almost all bad.

Friends_and_family Family

6/10

Pleasant

24 Jan 2023

Mostafa

Not for me

Great view from the balcony. The only problem is you have to have a car because the hotel is located at see level. Otherwise you’ll have to walk up the hill for at least 20 minutes to go downtown.

Partner

8/10

Excellent

05 Aug 2022

Consuelo

Love the hotel but a lot of disappointments

The front desk service was top.. Love the welcoming smile, the room was clean spacious, The only negative about the room is the balcony floor all loose or maybe damage and it os a lit scary to walk on it. Same outside the hotel by the restaurant sitting area... Also online the hotel advertising a long list of free services like hair, pedicure and manicure services and they are not free st all....But the biggest problem we encounter at this beautiful hotel is the Restaurant service, starting with it is a big restaurant and bar that only have 2 servers one for the restaurant and one for the Bar that also served outside sitting area,, I think his name is Hamza, he does an amazing service, it is a huge area and he does all well, the food are bacic dishes and they all are very over priced, 35 dhs for a small can of soda, that is just to me tion some, breakfasts was free we order at the room, both days was a simple breakfast not napkins, nott utensils, only one cup of tea per person, I asked for black coffee both days they bring me coffee with milk and both days called back and I asked to please replace the lady that answer said sorry they will bring it to you now.... Sadly 2 weeks after I left the hotel I still waiting for the coffee... So restaurant manager need to step up and check what is going on in his restaurant.I asked to speak to the manager and was not available..so I am writing this review and I wish they improve the situation. the beach is not private and is full.

Friends_and_family Family

10/10

Exceptional

20 Sep 2021

Verified traveler

Excellent hotel

bon service, vue exceptionnelle et personnel sympathique

Partner

8/10

Excellent

06 Oct 2020

achraf

The place is wonderful. I stayed in the suite next to the hotel and enjoyed everything : the view, the beach and the cleaniness.
However, we didn't like the buffet. The variermty was poor.

Leisure Partner

6/10

Pleasant

25 Aug 2020

Hicham

Great location and all rooms with a view in the famous quemadou beach.
breakfast is not great. And the lines on the buffet is not very good.
Also the lack of restaurants choices for dinner. They allow so many people from outside to set in the cafe that guest of hotel can’t find tables. the service is ok and most of the wait staff are super friendly. They are just so stretched with a lot of people so it become slow.
I wish the owners and management invest in other choices of food and restaurants.

Leisure Partner

8/10

Excellent

19 Aug 2020

Mouhcine

great hotel

Hotel is clean and well maintained.

Friends_and_family Family

10/10

Exceptional

20 Jul 2020

Jorge

George

Great location for relaxation and beach. Soufine and taoufik Gave me good food service. These gentlemen always made sure my food was quality. Always checked on my to make sure my service was quality. I highly recommend these two gentlemen for food service.

Business

10/10

Exceptional

20 Jul 2020

Jorge

George

I’d say my overall stay was great. The room was always clean. My only feedback on my first day was an issue due the room being very hot. The issue was fixed the next day. The location was amazing. Wissam was very welcoming and helpful with visits to explore al hocemia. wissam was amazing. Please tell her manager.

Business Family

10/10

Exceptional

14 Dec 2019

Adel

Awesome view! I also liked the shape of the hotel it looks like a ship

Leisure Family

2/10

Poor

11 Sep 2019

Verified traveler

The staff is rude, unprofessional and not fit for customer service. They have no clue about hospitality. The hotel is situated on a dirty beach and is overrated. Stay away!

Leisure Family

10/10

Exceptional

10 Oct 2018

ALI

Good Hotel , and good service,Nice view , close to the beach
thanx

8/10

Excellent

08 Jul 2018

A

Nice hotel and amazing view on the beach. The parking smells bad.

8/10

Excellent

09 Dec 2017

Gabriele

romantic getaway

Absolute satisfaction, had a Seaview from our Balcony. Hotel Staff where supportive and friendly. Cleanliness was excellent. Only have good things to say about the hotel and Service.

Partner

8/10

Excellent

07 Nov 2017

Antonio

Nice hotel close to a nice beach.

The room was nice, even if only after some works of rehabilitation (lavabo, curtains etc.). But stay at the balcony was impossible for a very noisy environment: very heavy road works and building works at the close port all day long even during all Friday, all Saturday and all Sunday: very strange and very rare to see that in all the country! Even stay on the beach was very disturbing for the horrible noise. Luckily the rooms are well isolated from the outside.

2/10

Poor

04 Sep 2017

Adil

Worst Hotel I've stayed in

This is not anywhere near a 4 star hotel. This hotel is a scam. We have booked this hotel for two nights ( my wife and my two girls 7 and 3 years old ) and we couldn't stay more than one night. Everything was not working. Here are some of the issues we had:

- Hallways had no lights. We couldn't seem to locate our room at night because the light was off in the hallways.

- Entertainment system was not working. WIFI and TV were not working

- They had a major issue when the water went off. So we had no water from 8pm and we checked out and the water still didn't come back. They kept telling us that they are working on it and it should come back in one hour or two. It was all lies to keep us longer. We couldn't take a shower and we couldn't use a toilet because there was no water

- Sewer smell was horrible especially by the garage. My daughter got sick and started throwing up. We immediately evacuated.

- Swimming pool was dirty. It smelled horrible.

- Food was horrible so we had to find a place to eat outside of the hotel.

Overall this is not a hotel i can recommend to anyone. Expedia needs to block this facility from the list of the hotels. This is not even a 2 star hotel. By the way, some of the staff acknowledge all these issues and told us that this hotel needs to shut down. Obviously, they have seen a lot of complaints. The reception has a lot of people complaining about the water cut off.

6/10

Pleasant

24 Aug 2017

Mick

Clean Modern hotel on beach but missing something

The only modern hotel on the beach which is why we stayed for one night. All the \"difficult\" things were there - modern building, excellent location on the beach but close to town. As I recall this is the only such hotel that meets these criteria. But it was not cheap and for the price I would expect much better service - there were missing serving spoons at breakfast, the msemna were old and \"warmed\" by a single candle, the waiting staff made no attempt at establishing contact, there were no beach towels provided, coffee in the bar in the evening was excruciatingly expensive, it took 4 attempts over 12 hours to get a working door key (the batteries needed changing in the lock).

8/10

Excellent

19 Nov 2016

JANNA

There was a terrible sewer smell in the hallway. Othewise, very nice.

Partner

10/10

Exceptional

18 Dec 2015

Sandra

Wonderful view

Wonderful room, view, breakfast. Only disappointment is WiFi and pool not working.

Partner

6/10

Pleasant

11 Sep 2015

Ahmed

Need prof staff

Normal not so much to say.

Partner

6/10

Pleasant

24 Aug 2015

Verified traveler

BAD EXPERIENCE!! HOTEL MERCURE QUEMADO RESORT

I booked a Superior Suite in Mercure al Hoceima, When we arrived, we were shocked by the non professionalism of the stuff. The Suite smelled like toilet and the air conditioning did not work at all. We asked to change and the stuff told us that there hotel is fully booked... I checked again in Hotels.com and found that plenty of suites are available and then i insisted to change. then they granted us a new suite. THe air conditioning always didn't work properly however the suite was a cleaner ...

The location and the view are magnificant, however, the all the hotel stuff needs to be changed... the hotel is very badly managed...

Partner

8/10

Excellent

17 Aug 2015

Mrs N

Had great time

Family

8/10

Excellent

11 Jun 2015

Verified traveler

New Hotel with Magnificent Mediterranean View!

Wow! The most spectacular Mediterranean view ever--right from our balcony! This new hotel is quite impressive. The beach, though magnificent is mostly dominated by Arab men and therefore uncomfortable for women not covered appropriately. It is a little difficult to find. GPS coordinates would be helpful.

Partner

10/10

Exceptional

31 Jan 2026

Ahmed

Goede verblijf

2/10

Poor

21 Nov 2025

Michael

zimmer dreckig und bad verkalkt
service schlecht und an dee bar hat man die preise künstlich erhöht

Leisure Family

8/10

Excellent

30 Sep 2025

pierre

Le balcon semblait n'avoir pas été nettoyé depuis quelques mois

Friends_and_family Friends

2/10

Poor

01 Sep 2025

Karim

Muy caro para lo que es

Liempieza mediiocre agua caliente muy mala

Partner

2/10

Poor

01 Aug 2025

Jamal

Nog nooit zo een slecht hotel meegemaakt
Alles stuk lift , kluis werkt niet vroeg bij receptie
Zeggen ze is normaal als je kluis dicht doet gaat niet meer open omdat ze geen apparaat hebben om in te stellen daarom niet gebruiken
Ontbijt zaal alle tafels bezet stoelen stuk
Weinig keuze wordt niet aangevuld koffie machines
Alle drie stuk na 20.00 geen warme dranken verkrijgbaar ook niet in centrum Hoceima.
Als je naar centrum wilt moet je iets van 200 treden naar boven lopen best zwaar
Nooit meer dit hotel

Leisure Partner

4/10

Poor

17 Jun 2025

Aicha

Service is niet goed. Garage stinkt heel erg naar benzine

6/10

Pleasant

29 May 2025

Houda

Die Lage ist super und Personal sind sehr nett
Es gab leider Lärm wegen Bauarbeit
Das Frühstück ist sehr schlecht

Leisure Family_with_children

8/10

Excellent

28 May 2025

Satu Annika

Ihana maisema , iso huone, ystävällinen henkilökunta. Ainoa miinus oli rannalla olevat koirat, jotka haukkuivat yöllä.

Partner

8/10

Excellent

14 May 2025

Yousri

There were dogs at the beach and barking in the evening and morning did disturb.
Beach was amazing.

Partner

2/10

Poor

14 Sep 2024

Marouan

Hotel en très mauvaise état

Hotel en très mauvais état, aucun entretien.
Très mauvais rapport qualité / prix

Partner

4/10

Poor

06 Sep 2024

Jaouad

Todo caro y no parece hotel de 4 estrellas

10/10

Exceptional

31 Aug 2024

Samir

Merci au top 👌

Friends_and_family Family

6/10

Pleasant

27 Aug 2024

Mouhad

Très belle vue et lit confortable.

Hotel avec vue magnifique sur la plage de Quemado.
Petit déjeuner convenable.
La chambre est très propre, terrasse magnifique et lit confortable .
Cependant, les installations sont à raffraichir, la salle de bain est très moyenne, eau tiède voire froide, sent très fort l humidité et La chasse des toilette dysfonctionnelle.

Si je peux aussi me permettre les terrasses sont séparées que par un voile légèrement opaque, il aurait été plus judicieux de mettre une cloison entre les terrasses pour en profiter pleinement et en toute intimité.

Partner

4/10

Poor

26 Aug 2024

Luisa

Desayuno demasiado escaso. Cuando llegamos aún quedaba una hora para el final de la hora desayuno y no había casi nada. Le preguntamos si repondrán y nos dijeron que no. Que no les quedaba más.
Además de eso, el comedor es demasiado pequeño y tienes que estar esperando a que acaben para poder ocupar una mesa.

Leisure Partner

4/10

Poor

22 Aug 2024

Jamal

Hotel is geen 4* waardig. Renovatie is heel hard nodig. Kamer is niet voorzien van degelijke gordijnen, die er nu hangt is niet compleet. De scheidingwand net op het balkon is stuk waarbij je zo kan lopen naar de buren.
Om 00.30 luid muziek beneden waarbij je met deur dicht van je balkon nog steeds te luid is. Na gebeld te hebben met de receptie is het nog steeds niet gedoofd.
Helaas voor de prijs die we betaald hebben niet voor herhaling vatbaar.
Bovenstaande punten zijn door gegeven aan de receptie.

Een tip: controle uitvoeren voordat de nieuwe bezoeker binnen komt in de kamer. Wanneer de gast er in zit zoals wij, is het buitengewoon irritant want dat verstoort onze rust.

Leisure Partner

2/10

Poor

17 Aug 2024

Ab

The city of Alhoceima is beautiful by itself. However the bad experience in this hotel had a negative influence on the trip.

2/10

Poor

17 Aug 2024

Jamal

Mercure Hôtel Al Hoceima

Ont nous a refusé l’accès à l’apparemment car nous sommes arrivés en retard.
Notre appartement a était remis en location alors que la location a était payé Intégralement.
Nous avons dû trouver une solution d’hébergement d’urgence dans un autre hôtel de la ville, nous avons perdus 600€ en espérant que Expedia va nous faire un geste Comercial

Partner

6/10

Pleasant

29 Apr 2024

Mehdi

Calme et Tranquil
Belle vue

Leisure Partner

6/10

Pleasant

28 Jul 2023

Mohamed

Ok ophold meget centralt men vær opmærksom på musik i løbet af natten

10/10

Exceptional

23 May 2023

Sanae

Mooie en rustige hotel. Gelegen aan het strand met natuurlijk een super mooie uitzicht. Dichtbij de stad. Super vriendelijke personeel. We moesten voor ontbijt vertrekken voor ons vlucht. We kregen alsnog een lekker stevig ontbijt! Super lief!

Business_and_leisure Partner

2/10

Poor

09 May 2023

Fatimazahra

Refus d'enregistrement à l'arrivée

Bonjour,

Tout d'abord l'enregistrement était juste une catastrophe.
Je me suis présentée à l'accueil et ai eu la surprise que ma réservation n'est pas présente.

L'unique réponse de l'hotel était que mon nom ne figurait pas, et que je devais gérer avec Hotel.com.

Je trouve ca inacceptable, j'ai fait des kilomètres pour deux nuitées et ai perdu la soirée et mon énergie à essayer de trouver une solution.

Je souhaite tout d'abord avoir un compte rendu de ce qui s est passé, ne serait qu'un mail d'escuse, et un remboursement partiel des frais du séjour.

Je souhaite aussi savoir ce qui sera mis en place pour ne plus avoir ce type de mismatch entre la communication de Hotel.com et l hôtel.

Je rappelle juste que ma réservation a été faite 1 mois avant le séjour...

Je trouve que le service de l'hôtel n'a pas la compétence de gestion de crise, et dire à un client, qui a non seulement réservé mais aussi payé, que l'hôtel en question ne peut pas l'accueillir est une catastrophe.

Je suis à l'écoute de votre retour.

Friends_and_family Family

8/10

Excellent

03 May 2023

Miguel

Bien en general

Todo bien en general, falta un poco de limpieza, falta café en habitación, desayuno bien.

Partner

10/10

Exceptional

04 Apr 2023

María Pilar

Preciosa bahía

El hotel está situado en un paraje muy bonito en la bahía de Alhucemas. La ciudad en sí es bastante tranquila y, al encontrarnos en Ramadán, muy apagada.
En el hotel se notaba que era temporada baja y aprovechaban para realizar remodelaciones.
La terraza de la habitación con vistas a las aguas turquesa de la playa, una maravilla. El personal muy agradable y servicial. Estuvimos a gusto.

Partner

10/10

Exceptional

15 Sep 2022

Alin

All Good

A great hotel, worth visiting again in the future

Partner

2/10

Poor

05 Sep 2022

Mohamed

Hôtel à éviter

Service zéro on devait rentrer à 14h ils nous ont dit que les chambres sont pas prêtes on a eu le temps d’aller manger au restau en ville pendant une heure et de revenir à l’hôtel que les chambres étaient pas encore prête donc service c’est zéro hôtels à éviter franchement à éviter plus jamais je viendrai dans votre hôtel

Friends_and_family Family

6/10

Pleasant

01 Sep 2022

Driss

vue sur la mer truc de ouf 😍😍

10/10

Exceptional

24 Aug 2022

Farida

Très belle établissement, bien situé, agréable. Personnel très aimable et Accueillant, souriant.
Très belle vue.
Personne avec poussette attention car il y a beaucoup d’escalier pour accéder à la grande place animée. Pas d’accès facilité pour les poussettes.

Leisure Family_with_children

10/10

Exceptional

28 Jun 2022

Youssoef

Locatie good, facilities need a lot of updating.

Leisure Self

2/10

Poor

03 Jun 2022

Fatima

Das Treppenhaus war dunkel keine Beleuchtung da meine Frau eine Phobie hat was Aufzüge angeht musste man gezwungene Weise durch das Treppenhaus was auch noch dazu kommt dass es sehr dunkel gestrichen worden ist und keine Beleuchtung so dass man noch mit dem Handy das Beleuchten musste das Essen war auch sehr schlecht Kaffee überhaupt nicht geschmeckt und das Frühstück war auch nicht so besonders dafür das Personal sehr freundlich und nett und sehr hilfsbereit

2/10

Poor

03 Jun 2022

Jafar

Les appartements sales et les draps qui ne sont pas changé,le manque d'information et le manque d'équipements

Leisure Family

6/10

Pleasant

29 Jul 2021

ABDULLA

الفندق اقل من المتوسط

موظفين الاستقبال ممتازين
بوفية الفطور عادي ولكن خدمة العاملين ممتازة ،، تنظيف الغرف رديء جدا ، لايوجد في الغرفة مناديل ورقية و تطلبه من الاستقبال ،، رائحة المطبخ تصل الى الغرفة ،، لا يوجد شاطئ خاص للفندق

Friends_and_family Friends

8/10

Excellent

17 Jul 2021

Verified traveler

Receptie kan beter

De receptie verliep slecht ze hadden ons kamer weggegeven en hebben ons een ander kamer gegeven met minder uitzicht. de receptionist die ons heeft geholpen was niet gastvrij en onvriendelijk.

Partner

6/10

Pleasant

04 Jul 2021

Verified traveler

Ottimo il buffet della colazione
Nessun servizio in spiaggia
Pessimo il dover pagare un supplemento (per il minorenne considerato adulto) quando la camera con due adulti costava lo stesso prezzo di quella con un adulto ed un minorenne

Leisure Family

8/10

Excellent

25 Aug 2020

Verified traveler

Hello!
Hotel propre et la

Friends_and_family Family

4/10

Poor

04 Aug 2020

Verified traveler

Hotel décevant, service horrible !

Friends_and_family Family

2/10

Poor

21 Jul 2020

Giovanni

Pessimo servizio

HÔTEL in posizione meravigliosa
Servizio a dir poco scadente, reception che non sa darti alcuna indicazioni su posti da visitare o altro (non ha saputo neanche dirmi che tipo di cucina proponeva il loro ristorante. Al momento del check out ho dovuto chiedere il dettaglio degli extra e ho trovato un pasto in più addebitato. Ho dovuto aspettare 30 minuti perché si rendessero conto di questo e mi restituissero i soldi. In sintesi servizio da dimenticare!!!!

Partner

4/10

Poor

15 Mar 2020

Zhongmei

Nearby the port but not worth the price

the only reason to choose this hotel is that it’s near to the ferry port on the beach, have a nice view to the ocean, otherwise I’m sure you can have some other better choices with this price, for one night more than 100€, I got:
1. The reception and garage guys are quite nice and helpful;
2. Only one drinking water in the room for two person and one teeth brush;
3. The mattress was too soft for the back, the second day we got back pain;
4. In the morning the breakfast didn’t start on time and the coffee machine was not working, meanwhile it’s not clean, nobody got coffee for breakfast;
5. They say the offer 24 hours room service food, but when we called they told us the service is closed...so we couldn’t not get lunch...
Anyway, for one night to wait the ferry was ok, but no enjoyable.

Friends_and_family Friends

8/10

Excellent

03 Mar 2020

Verified traveler

Het hotel was goed en vriendelijke personeel
Kamer was netjes en schoon

8/10

Excellent

31 Jan 2020

daniel

Adresse au calme au bord de la mer

Accueil VIP
Très bon service et petit déjeuner
Moins bien pour le diner

Partner

2/10

Poor

01 Sep 2019

Victoriano

Péssima experiência

Primeiro, se pensarem ir de carro desde Tanger o melhor é escolherem outro destino pois além das 5 horas de carro pela montanha ha grandes possibilidades de não chegarem lá visto ser um perigo! A estadia neste Hotel foi péssima, fomos para descansar e ir para praia nem uma coisa, nem outra! O Hotel em frente a praia não oferece nada além da vista! Praia de areia negra e suja cheia de gente aos gritos e música aos altos berros que nem o barulho do mar se consegue ouvir mas esta música não para até as 4h da manhã! Pequeno almoço do pior sem nada comer e sem organização, Conclusão, perdemos os dias de hotel já pago pois já não aguentávamos estar aí! Por estas e outras razões não recomendo este Hotel

Family

6/10

Pleasant

09 Aug 2019

Hanan

Ça passe juste

Service à l'accueil trop long, pas assez de personnel en journée pour une clientèle nombreuse. Problème de clime il faisait vraiment trop chaud dans l'appartement...seul avantage la belle plage de kemado en bas de l'hôtel.

Partner

6/10

Pleasant

07 Aug 2019

Verified traveler

Dårlig service

Først vi måtte vente mere ind 3 timer med at tjek ind. Vi fik en lejlighed hvor alt var beskidt og lugtet af gammel fisk, vi fik klaget over det derefter fik vi et andet værelse ligeså slemt med den anden.
Service var dårligt....
Men vi har haft en lækker udsigt til vande og det var det bedste af det hele 👍

Family

2/10

Poor

07 Aug 2019

Verified traveler

J’ai rater mon vol suite a une accident de route entre chez moi et l'aéroport. J’ai appelé l’hotel pour voir une solution avec eux ils m’ont dit qu’il faut voir avec expedia, j’ai appelé expedia il me disent que le numero de réservation n’existe même pas ! Le problème que le prochain vol vers Hoceima était après une semaine donc je me suis mis d’accord avec la compagnie pour reporter mon vol mais je n’ai pas eu la meme chose pour l’hotel. Ce que je souhaite maintenant c’est de reporter cette réservation non consommée que l’hotel était au courant bien sur !

Leisure Partner

6/10

Pleasant

06 Aug 2019

Mohamed

El somier estaba roto y el aire acondicionado no enfriaba nada

Partner

10/10

Exceptional

05 Aug 2019

Verified traveler

Tout etait parfait, service impeccable personel tres serviable et a l’ecoute toute les chambre donne une vue imprenable sur la mer ... hotel tres calme

Leisure Family