Kingscliff, BW Signature Collection

10/10

Exceptional

09 Jun 2026

Sarah

Excellent location, friendly helpful staff, very clean and the bed was very comfortable. I’ll definitely be back!

Self

6/10

Pleasant

09 Jun 2026

Syed

I stayed for 3 nights in a room with a king bed and balcony with full kitchen. On arrival and throughout my stay the staff were really helpful and pleasant to deal with. Room was spacious and fully stocked. I liked the bathroom and kitchen supplies that are afforded. Games and entertainment room were really cool.

The room fairly clean, but not fully cleaned, particularly the bathroom. The balcony was unfortunately not really maintained at all so I couldn’t enjoy it much. There were a lot of mosquitoes that came in the hotel room as soon as the balcony door was opened. The bed was unfortunately quite uncomfortable and I had really poor sleeps during my stay. Breakfast was a simple continental breakfast, no hot food.

Overall at the price point for the room, I probably wouldn’t stay at the Arlo again.

Self

8/10

Excellent

07 Jun 2026

Luc

Central location close to parliament building and shopping centre. Staff are friendly and professional. Rooms are clean. Continental breakfast was good with a variety of basic morning foods

Partner

8/10

Excellent

07 Jun 2026

Sheryl

Great location, walkable to many attractions. Staff was very friendly and accommodating.
Only downfall is that there is no parking on site

Partner

8/10

Excellent

07 Jun 2026

Pleasant Joy

Clean and kind staff.
But the breakfast was lacking

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Kieron

good stay thanks clean room

6/10

Pleasant

03 Jun 2026

Jennifer

The hotel was adequate but the price is not justified. Way too expensive for the quality.

8/10

Excellent

02 Jun 2026

Elizabeth

The staff was excellent. The room was very clean, however, it was quite small and there was limited room to put our things away. The bathroom was especially small.

Partner

2/10

Poor

02 Jun 2026

Angele

Nothing at all and the staff was very no - helpful!
And even a young lady discriminated me and harrased me to leave quickly while I was waiting for my Uber driver.
And she acted like that in front of so many clients putting shame on me!
No respect no polite !
It's my first time to see an hotel where guest are asked to empty their garbages

Self

10/10

Exceptional

02 Jun 2026

Audrey

C’est notre troisième séjour à cet hôtel, toujours satisfaits!

Family_with_children

8/10

Excellent

01 Jun 2026

Inara

Very good hotel. I recommend, really clean and the staff was kind. The only issue was that there's no parking. No place where to park.

Friends

8/10

Excellent

01 Jun 2026

Kella

*

Partner

10/10

Exceptional

01 Jun 2026

Daniel

Very courteous and professional staff. Clean room.

Partner

10/10

Exceptional

01 Jun 2026

kevin

Beautiful big rooms, separate bedroom from the living room. Great location!

Friends

10/10

Exceptional

01 Jun 2026

Sandra

Very clean and modern hotel with great amenities. Laundry room, continental breakfast included, great location. Would definitely come back.

Friends

8/10

Excellent

01 Jun 2026

Nadine

Highly recommend this hotel! We had a balcony which was great to sit and enjoy a glass of wine. It is close/walking distance to all the amenities. Staff are friendly and the breakfast was w, it is not a hot continental but was good enough to get your day started.
Only negative is that we could not get housekeeping every day but did get extra towels. So after 4 days we had quite a few towels and trash built up. It would be great if you could request a light cleaning just for those types of things.

Partner

6/10

Pleasant

29 May 2026

Dan

Ended up in a tiny room. Definitely not as photos. Cramped kitchen and bath. Took at least 4-5 minutes before water was hot enough for a shower.

Partner

10/10

Exceptional

28 May 2026

Christian

Possiblement le meilleur qualité-prix au centre-ville d’Ottawa

Self

10/10

Exceptional

28 May 2026

THERESA

A good location, and very nice room.

Family

10/10

Exceptional

26 May 2026

David

We couldn't have been happier with the hotel.

Family_with_children

10/10

Exceptional

25 May 2026

SOPHIE

Excellente localisation

Family_with_children

10/10

Exceptional

24 May 2026

Moïse

J'ai passé de bon moment. Le déjeuner et la salle de gym sont adorable.

10/10

Exceptional

24 May 2026

Sandra

Great modern roomy and clean room

Self

10/10

Exceptional

24 May 2026

Rishabh

The say was perfect!had a great time :)

Self

4/10

Poor

24 May 2026

ian

This hotel is conveniently located. But for the price charged, you would expect a minimum in terms of breakfast or amenities in the bathroom. All and all, a bit of a stingy feeling. Plus the common area had more in common with a retirement house than with a proper hotel. Reception staff nice and helpful.

Self

6/10

Pleasant

23 May 2026

Fahad

Great location, easy to walk everywhere. Clean, new facilities. The games room in the basement was great for the kids to run around. Breakfast was also pretty good. The only criticism is the staff was a bit slow to respond to requests. I had asked for a crib weeks in advance and at check in they said it would already be set up in the room, it wasn’t, so I called to get one before I left for the day, they said no problem. But when I got back after 8pm it still wasn’t set up. I had to wait for someone to come and finally set it up before putting the cranky baby down. Also we were expecting housekeeping to tidy up the room after our first night but when we got back to the room it had not been cleaned and we were told they don’t do cleaning unless asked…and it was too late to get it done. This was confusing and disappointing since usually the default is that your room is cleaned unless you put a sign on your door saying do not disturb.

Friends_and_family Family

4/10

Poor

22 May 2026

Beatrice

It was definitely a 3 star. No parking. Dirty wrapper beside bed. No cleaning until after 3 days. Had to ask

Business

6/10

Pleasant

22 May 2026

Lemin

Not worth the price

Partner

10/10

Exceptional

20 May 2026

Edward

Great staff, well above and beyond to help when I had a issue with the TV

Friends_and_family Friends

8/10

Excellent

20 May 2026

Ward

Staff was friendly. Tv did not work. Room was clean.

Self

6/10

Pleasant

18 May 2026

Marie-Claude

Hébergement OK. Bien situé. Personnel gentil et serviable.

Partner

6/10

Pleasant

18 May 2026

SASCU

This is a basic city hotel.

Business

4/10

Poor

18 May 2026

Zak

No house keeping offered

Family_with_children

6/10

Pleasant

17 May 2026

azra

Love that they have luggage storage! it was a pretty nice place but a bit over priced but I guess it was may long

Self

10/10

Exceptional

17 May 2026

Hyunjin

Clean and comfortable room
Friendly staff
Good location!

Friends_and_family Family

8/10

Excellent

17 May 2026

Tim

Check in was a breeze and the receptionist was so helpful advising where to park. Rooms were great with space for 3 people with no problems. Breakfast was basic but this was expected so no issues. Overall a great stay in Ottawa

Friends_and_family Family

10/10

Exceptional

16 May 2026

Sarah Jane

Excellent hotel right downtown that we would definitely stay at again! Amazing bed and great room - ⭐⭐⭐⭐⭐ for sure!!

Partner

10/10

Exceptional

16 May 2026

Mona

Have always enjoyed staying at this property! Reliable & affordable, while being comfortably central

Business

6/10

Pleasant

15 May 2026

Melonie

Room was cold , heat broken .. had to wait over 1 hour to change rooms and even with the room change the temperature of the room was still cold

Self

6/10

Pleasant

14 May 2026

richard

Towels are thin, breakfast has only yogurt for protein, Parking is an uncomfortable and confusing distance away. The TV controls and channel access were not intuitive.

Everything was squeaky clean, the staff could not have been more helpful and accommodating.

There is a great game/rec room and a study/quiet area that we only found on our way out.

Bedding was clean and comfortable. Our room was quiet and we had three consecutive great nights' sleep.

Friends

10/10

Exceptional

14 May 2026

Emerson

Really great location with at most a ten-minute walk to Parliament hill. Nando’s just a few paces down Albert Street - love to see it. Very spacious room(s) with lots of natural light and plenty of closet space (and hangers!). Place was very clean and the room temperature was easily adjustable. Free breakfast was quite decent. They have 50 or so lockers on the basement level where you can store your things for free. I had 7 hours between check-out and my flight, so those allowed me to explore the city a bit more without hauling around my luggage. Nearest metro stop is also a very short walk away. Solid price and well worth it considering the size of the room, location, and those lockers.

Friends

8/10

Excellent

14 May 2026

CARMEN

The room was smelling of food.

Partner

10/10

Exceptional

14 May 2026

Ian

Great location and walking distance of attractions, shops and restaurants. A lovely new hotel, spacious and very clean, comfortable rooms. Great value for money. Would definitely stay again.

Self

8/10

Excellent

14 May 2026

Wendy

Room was very clean. There was an air fresher type smell in the lobby we didn't like, but other than that, all staff were friendly and helpful at check-in and check-out. Continental breakfast was Costco type muffins, apples, bananas, yoghurt, bagels, english muffins, coffee, tea, juice.
Shower had full size shampoo/conditioner/body wash.Kitchenette had pots, pans, dishes, apartment size fridge, microwave, small stove and even a small dishwasher. Dish soaps and tea towels provided. A great feature if staying for several nights.
Bed was very comfortable. Very convenient to walk around downtown Ottawa and explore the sights. We'd book here again.

Partner

10/10

Exceptional

12 May 2026

Diana

The room was spacious and the kitchenette very convenient.
Perfect location very close to the subway station.

8/10

Excellent

11 May 2026

Thelma

I was very pleased with the room and facilities.
While the contentinal breakfast offered many choices of muffins as well as bread, bagels, pancakes, juice, fruit and coffee I would have liked if they had eggs as well.

Self

8/10

Excellent

11 May 2026

Neil

Nice hotel....only issue was that there is no car park so you have to drive down the road a bit.

Self

10/10

Exceptional

10 May 2026

Antje

Na

10/10

Exceptional

10 May 2026

AISHA

Spacious, well outfitted room. Enjoyed having space to work and dine as well as a full kitchen.

10/10

Exceptional

10 May 2026

Rosa

Exfellent location walking distamce to all attractions snd mall. Lovely hotel, clean amd breakfast is fine.

Family

10/10

Exceptional

10 May 2026

Cher

Great location. Quiet hotel. They had a nice games room with secure lockers we used after check out so we could spend time downtown before catching our train to Montreal.

8/10

Excellent

09 May 2026

Katherine

Good gym and good breakfast

Self

8/10

Excellent

09 May 2026

Claudio

Perfectly located for NAC shows, parliament hill and downtown restaurants, the ARLO is a clean, comfortable place to stay. Breakfast was continental and had a good selection of fruit and pastries.
Our room was very comfortable with a kitchen, coffee maker, etc. The room amenities were really nice and smelled great!
There is no parking here but we parked at the City Hall parkade about a block away, it is very affordable on the weekends.

Partner

6/10

Pleasant

07 May 2026

Ketan

No room clearing or service

Breakfast was ok

Front desk staff were good

Self

8/10

Excellent

06 May 2026

Andrea

I was pleasantly surprised by this hotel. I picked it instead of the more expensive conference hotel that was on offer. Location was great to get to the Byward market.

Breakfast was appropriate for a grab and go, and the gym facilities were nicely maintained. I liked the luggage storage lockers. Customer service was excellent. In-room kitchen was well stocked with gear to make light meals and snacks.

One downsize was with no offsite parking, they recommended a parking garage around the corner. I didn't mind the walk, but the garage access itself was confusing, isolated and required going through a building that was under construction. I did not feel safe as a solo female.

Self

8/10

Excellent

05 May 2026

Julie

For the price, it’s a great location and set up with kitchens in the room. But everything else is pretty basic.

Business Self

10/10

Exceptional

03 May 2026

Robin

In our king bed room with balcony the room was extremely clean, well equipped, and comfortable. Balcony is not very welcoming but nice to have access to outdoors for fresh air and a bit of sunshine. Luggage storage before and after the stay was an appreciated service.

Partner

10/10

Exceptional

03 May 2026

Matthew

The property was neat and clean, staff was exceptional, the location was right within walking distance of everything. The kitchens and the rooms were stocked with everything you needed, & there is a laundry facility on site. There are also good restaurants close by, and a market next door.

Family_with_children

10/10

Exceptional

03 May 2026

Jessica

All was perfect, the breakfast was very good, the staff was awesome

Partner

4/10

Poor

02 May 2026

Giuseppe

Hôtel room was nice. Shower was a challenge to get the setting just right for hot/cold water.
No parking with Hotel. Costed over $60 under 24 hr stay- Brutal!
They can cancel my BW Loyalty card.
Breakfast is bare minimum.

Partner

10/10

Exceptional

02 May 2026

Bridgett

Everything was great. Helpful staff. Clean rooms. Very accommodating.

Self

10/10

Exceptional

02 May 2026

BRETT

Just one night with my wife and two 12 year olds, but the room was very comfortable. Probably the most comfortable pull out couch I have ever slept in. Fantastic location as well. Staff was very helpful and everything was clean and in good condition.

Family_with_children

8/10

Excellent

01 May 2026

Megg

Clean room with a well appointed kitchenette.

Two somewhat uncomfortable chairs face the TV and the bed faces the kitchenette. Made it terrible for watching tv. It’s Roku so no cable. This means no playoff games during playoff season.

Staff were lovely and helpful.
Breakfast (included) was continental but great variety.

Wonderful location, easy to walk to many sites and restaurants.

Parking at city hall is a good 10 min walk. Be sure to drop your luggage before going to park.

Partner

8/10

Excellent

01 May 2026

Nickey

Great check-in. Worst TV...way too much trouble. Housekeeping on request. Slippery tub: non slip mat would be helpful. And if there is no housekeeping for 3 days, provide more towels! Finally the air freshener smell at the entrance is gross.

Self

10/10

Exceptional

01 May 2026

Ari

It had everything I need and was close to my conference. Staff where excellent. thank you.

Self

2/10

Poor

01 May 2026

VISHAL

Location is good.
Rooms are noisy from the AC inside
Both Expedia and the hotel claim breakfast is continental. Far from the truth which you can see from other reviews also.
Staff are rude. Not once but on multiple occasions.

Self

10/10

Exceptional

29 Apr 2026

Wusiman

The heater was a bit loud

10/10

Exceptional

29 Apr 2026

David

Great hotel. Close to Parliament Hill etc. Large room, definitely could’ve fit a king bed there.

Partner

6/10

Pleasant

28 Apr 2026

Brad

This place was OK as a moderately priced option for a business trip, but I wouldnt be anxious to come back. Staff were very nice. Rooms are fairly large, but then the bathrooms are small, especially the shower/tub, which feels a bit narrow, with the plastic liner blowing into you and sticking to you when you shower. I also found it very strange that there were no eletrical outlets anywhere near the bed. Only options for charging are in kitchen or bathroom, which is inconvenient for a number of reasons. Finally, the breakfast offering was depressing. Hvaing it included in the price of the room doesnt count for much if there is nothing decent to eat.

Self

10/10

Exceptional

28 Apr 2026

Nicole

The location was excellent; close to parliament, grocery stores , restaurants and cafés. Very convenient. The continental breakfast was perfect. The staff was very polite and helpful. I would definitely recommend this place and stay there again myself.

Partner

6/10

Pleasant

27 Apr 2026

Rebecca

Not many amenities and no parking - clean rooms with nice set up and good space

8/10

Excellent

27 Apr 2026

NNANGA BELIBI

Very cute rooms and gentle staff! Loved my stay there .

Self

10/10

Exceptional

26 Apr 2026

Ruby

The staff is very friendly and helpful. We had fun in the game room. The place is clean and nice decorated. Highly recommended

Family_with_children

8/10

Excellent

26 Apr 2026

Sandrine

We had a room with a full kitchen, a king size bed and a balcony. Pro: The room was clean and well furnished. The staff is helpful. The breakfast included is simple, but good. Cons: the room itself is small, but the bathroom and shower are really really small. Making them hard to navigate. The insulation of the door to the balcony is not great. We could ear a lot of the noise from the street below.

Partner

2/10

Poor

26 Apr 2026

Marc

No regular TV. Only specialized channels. We couldn't watch our programs or hockey games live. No phone to communicate with reception. No cleanig services during our stay.

Friends

8/10

Excellent

25 Apr 2026

Thanh Hung Johnathan

Clean room, friendly staff, good air conditioning, I didn't use laundry so can't comment

Self

2/10

Poor

24 Apr 2026

Julia

Honestly, despicable. Where do I begin…I had the un pleasure of staying three nights. I couldn’t even open my windows as I was face to face with another individual from all angles. My room was not cleaned or items refreshed once. The ‘heating’ blowing out of the wall air conditioning unit was so drying I developed nose bleeds by the second night. The shower was dirty with built up Calus on the shower head. I went to fill up my water bottle one evening at 9pm from the only source of filtered water (in the gym) to find the machine empty. When I approached the gues services the guy told me that he couldn’t fill it for me but that I could come back tomorrow. I needed water so he said I could buy a bottle of water from them. Also, the bed clothes are worse than an hospital, felt like a picnic table napkin….anyway, the location is pretty central. That about sums up the only positive points about the place. The all inclusive breakfast is a overhype. Recommendation: skip!

10/10

Exceptional

24 Apr 2026

Arja

Consistently clean and welcoming.

Business

10/10

Exceptional

22 Apr 2026

Gillian

Great location, clean and quiet. Would stay here again

Partner

10/10

Exceptional

21 Apr 2026

Mehakdeep

Staff was very friendly. Hotel was amazing. The location, view everything was perfect. They had kitchen with all the appliances required for staycation. Even had cutlery including wine glasses, beer glasses etc. Overall amazing experience.

Partner

10/10

Exceptional

21 Apr 2026

Jorge Nicolas

The hotel is in a great location. My room in the 12 floor was spacious, bright and beautifully decorated.
The breakfast was quite good and the breakfast area was large with plenty of comfortable spaces.
Great value!

Self

6/10

Pleasant

19 Apr 2026

GIRLIE

Room is clean but shower is clogged

Family

8/10

Excellent

17 Apr 2026

Thomas

Overall clean room and good location, shower in my room needed maintenance and the breakfast could use more protein options.

Self

10/10

Exceptional

16 Apr 2026

Maria de Lourdes

Everything was ok

Family_with_children

8/10

Excellent

14 Apr 2026

Tam

Overall clean room, friendly and helpful staff.

Self

8/10

Excellent

13 Apr 2026

Gordia

Clean room

Partner

10/10

Exceptional

11 Apr 2026

CHARLENE

This hotel met all expectations and we would 100% stay here again when we visit OttawA.

Partner

10/10

Exceptional

08 Apr 2026

Bruce

I had a short stay but the room was spacious, everything was very clean, staff were friendly. The location is perfect for exploring downtown The breakfast in the morning was a nice bonus. I would definitely stay again.

10/10

Exceptional

07 Apr 2026

Juan

Excellent hotel

Friends_and_family Friends

10/10

Exceptional

07 Apr 2026

Flavio

Check In was easy and fast, The room was clean, comfortable, with everything I needed. The bed was especially comfortable, and the overall atmosphere felt calm and welcoming. I would definitely choose this Hotel again on my next visit.

Partner

10/10

Exceptional

07 Apr 2026

Carla

I would have liked a little more choice at the breakfast. Oatmeal, eggs, cheese would have been appreciated.
My room was quiet, and my bed was comfortable. The location was very convenient for the number of places I wish to visit. There were a number of restaurants and grocery stores quite close by.

Self

10/10

Exceptional

06 Apr 2026

mary

Love the friendly and welcoming staff, and fun new pancake maker. Great location. Gym clean and stocked with good basics.

Partner

10/10

Exceptional

06 Apr 2026

Lin

Perfect

8/10

Excellent

06 Apr 2026

Marianna

great location, very friendly stuff, fully equipped kitchen

10/10

Exceptional

05 Apr 2026

Olivia

Great staff and clean room

8/10

Excellent

02 Apr 2026

Sonja

Overall good value for the place.

10/10

Exceptional

01 Apr 2026

Nathalie

Amazing

Self

10/10

Exceptional

31 Mar 2026

Marie

Fantastic clean, classy and modern room for short to longer term stays.

The staff really made the Arlo outstanding though!

Welley, Dennis and Nathan were helpful and warm!

Self

8/10

Excellent

30 Mar 2026

Lindy

Friendly staff, room was in decent condition - flooring was in need of replacement. Utilized the games room in the basement.

Partner

10/10

Exceptional

29 Mar 2026

Francois O

Nice hotel. Perfect location.