Doubletree By Hilton Salem

8/10

Excellent

30 Apr 2026

T.C. Tuncel

Pretty good. Would go back.

Family_with_children

10/10

Exceptional

25 Apr 2026

Andrea

There are hotels that claim to be classy and exclusive, and there are hotels that are top notch 5 star quality this Doubletree Hilton is,, and I stayed across the street at the competitors but there is no comparison.

Family

10/10

Exceptional

23 Apr 2026

Price

Great

Friends_and_family Friends

10/10

Exceptional

23 Apr 2026

Allen

I was disappointed that I had to pay $10/night for parking.
Breakfast was great - however, bacon was not always available.

Partner

4/10

Poor

22 Apr 2026

Jesenia

The room we got was on the first floor right next to the breakfast area. Woke up to all the noice from the waffle maker and people. The restroom had a urine smell. They told us all the other rooms were fully booked as soon as we got there. I booked over two months ago and it didn’t seem full. The pool and hot tub were out of service for maintenance and did not get to enjoy it after our long hike, which were the plans. I would not stay there again.

Friends

10/10

Exceptional

21 Apr 2026

Van

Wonderful staff, great breakfast, and clean rooms as always

Self

10/10

Exceptional

20 Apr 2026

Alejandro

Excellent! Breakfast was delightful and very friendly cook! Hotel staff is super great. Highly recommended. Just one minor discrepancies? We didn't know that we have to ask to clean our room we thought automatically they will clean it every time. Other than that it's super great!

Partner

10/10

Exceptional

19 Apr 2026

Trevor

Had an awsome stay staff very friendly

Friends_and_family Family

2/10

Poor

17 Apr 2026

Jesse

I kept hearing a bang, every 30 minutes or so, all night. I thought it was someone rattling my door, at about 3 a.m. I realized it was my refrigerator. Plus right out my window, was what became a drag strip, ALL NIGHT LONG. Cars would romp on it and bake the tires all the way up onto Interstate 5. I mentioned both of these irritating items to the front desk upon my checkout, and they didn't even offer me a discount for the MAJOR INCONVENIENCES. I got ZERO SLEEP HORRIBLE EXPERIENCE.

Self

4/10

Poor

13 Apr 2026

chunhong

The window is kind of list it’s sealing and it faced the highway. So, it’s has such loud noise that it’s impossible for you to sleep in the room.

10/10

Exceptional

12 Apr 2026

Tom

Clerk at front desk was outstanding and very welcoming

Friends_and_family Friends

2/10

Poor

12 Apr 2026

Datchuo

I will not be going back here. I booked for a king size room only to be set up in a twin for my little family that was originally way cheaper than what I charged and their reason for not consulting before setting up the reservation was because they added free parking and free breakfast, so yeah tread slowly if you ever think of booking here.

Family_with_children

10/10

Exceptional

11 Apr 2026

Anandan

Clean

10/10

Exceptional

10 Apr 2026

Myra

Options & freshness of the breakfast menu exceeded my family’s expectations.

4/10

Poor

08 Apr 2026

Stephanie

Be prepared to pay extra for parking, wifi, and breakfast at the restaurant.

10/10

Exceptional

07 Apr 2026

Mahendra

We don’t have much options in breakfast and not filling back after 9am, even though breakfast times were 7am to 10am. Apart from this rest all excellent.

Family_with_children

10/10

Exceptional

06 Apr 2026

John

Angela at thr front desk was great.

Partner

2/10

Poor

04 Apr 2026

Frank

They're not transparent about charging for breakfast. A very small, unnoticeable sign when it looks like a continental breakfast and I don't approach you until after you've taken food to tell you that it's $15 per person, they also promote that they have a restaurant and bar inside the facility. But they do not, it is a common area that has a bar counter that is not open.

Partner

2/10

Poor

02 Apr 2026

Brian F

Will never stay there again, unbelievable

10/10

Exceptional

02 Apr 2026

Andy

As advertised

10/10

Exceptional

01 Apr 2026

Dale

Very friendly staff and helpful staff, and the pool & spa were a lifesaver after a long drive. The room was great.

10/10

Exceptional

30 Mar 2026

Jeremy

Nice large clean room. Bed was very comfortable

Self

10/10

Exceptional

30 Mar 2026

Angelica

This place was really nice and exceeded my expectations. The person checking us in was nice and gave us warm cookies that were so good. I’d definitely stay here again. Compared to Holiday Inn, this place beats them.

8/10

Excellent

28 Mar 2026

Natalia

Staff great, breakfast ok, clean room, but the carpet was stained

10/10

Exceptional

28 Mar 2026

Juan

:-)

Partner

10/10

Exceptional

28 Mar 2026

Mollie

wonderful place to stay for singles or families

Family_with_children

10/10

Exceptional

27 Mar 2026

Jessica

Great breakfast and friendly staff.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Raul

Muy limpio y muy amables lo único que no entendí el cobro de el estacionamiento de mi carro

8/10

Excellent

27 Mar 2026

Katie

Clean room. Relatively quiet despite proximity to the freeway.

Partner

8/10

Excellent

26 Mar 2026

Wolfgang

Easy access to the freeway

6/10

Pleasant

23 Mar 2026

Samuel

Only complaints ! poor water pressure and ice machine on my floor was not working .

Self

10/10

Exceptional

22 Mar 2026

Bryce

Awesome!

Family_with_children

8/10

Excellent

20 Mar 2026

Marci

Pleasant

10/10

Exceptional

20 Mar 2026

Young

Clean, nice staff. Welcome cookies made great impression.

Family

10/10

Exceptional

20 Mar 2026

Kortnee

Everyone was very polite and helpful. The hotel was pretty and very clean! Definitely would stay again.

8/10

Excellent

18 Mar 2026

Thomas

Room was updated with nice features. I especially like the shower.

Room was very spacious - almost too spacious - seemed like it was missing something

Partner

6/10

Pleasant

16 Mar 2026

Kaishia

Cleanish room, nice staff but on the first day we asked for extra bedding a a roll out bed but they said they didn’t have any but the second night it was provided. Besides that I’m having a hard time getting the rest of my deposit back from them besides that it was nice. Oh and the parking sucked and was so full all the time

Family_with_children

4/10

Poor

16 Mar 2026

Rosalba

Poor customer service. I had requested for the room to be cleaned and it was not. Also, the first night we stayed, we wanted to enjoy the bar and have some drinks, but the bar tender was awful rude that we decided just pay for the drink in which it was not good, and left. The hotel was nice but they need to improve the client service.

Family

2/10

Poor

16 Mar 2026

Violeta

Paid for breakfast and it was running 2 hours late I was not reimbursed and the front staff was very unfriendly

Partner

10/10

Exceptional

16 Mar 2026

Robin

The staff was so friendly, professional and attentive. Beds and pillows were amazing, slept very well which is uncommon in a hotel. We utilized the coffee bar, evening snack bar and fitness facility. Enjoyed the complimentary cookies and waters. Hotel gave an extended checkout which was helpful. Can't say enough good things about this hotel and its staff. Only recommendation I would have is to add a fan to the fitness center as the window doesn't open and it was hot in there. Would definitely come back!

Friends

4/10

Poor

15 Mar 2026

Enola

Our door would not close without shoving it hard, you get charged for parking. And you can hear the outside road noise.

Partner

4/10

Poor

15 Mar 2026

Beverly

We were very disappointed after reading reviews we didn't expect the rooms to show so much wear and tear. The breakfast is NOT free and you have to pay to park on-site. They need to have 25 security outside. The homeless roam the parking lot and approched our teenage daughter. You open the curtians and see the homeless sleeping on the sidewalks and using drugs. We will not be staying there again!

Family_with_children

6/10

Pleasant

13 Mar 2026

Sharon

Room was clean. No ice to be had anywhere for our water to drink. TV was hard to get channels on. Desk did not always have a person there.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Randall

The hotel is clean, upgraded, and safe. This area in Salem isn’t the best but the hotel has security patrols during the night time.

Self

10/10

Exceptional

08 Mar 2026

Julio

Everything is work well

Family_with_children

2/10

Poor

03 Mar 2026

Hector

Very bad communication no information what so ever extra cost for everything such as extra cost for breakfast extra cost for parking lot we paid for everything and yet they didn’t have anything ready breakfast schedule horrible in general everything was a extra cost and was paid for but nothing was received just wasted my money and my time.

10/10

Exceptional

03 Mar 2026

Angela

Great stay

6/10

Pleasant

01 Mar 2026

Suzanne

The parking is horrible! I had to pay for parking, but they did not have enough parking spaces to park at the hotel.

Family_with_children

2/10

Poor

01 Mar 2026

Annelise

Lots of flaws during this stay. The door latch was missing, the desk was falling apart, the desk chair was tore up, and for there is not enough parking for their guests!! But they expect you to pay for parking. They did not fix the door, the rubber piece was falling off the door, and homeless sleeping on sidewalks. For the price and for a hotel that was “recently updated” this is not it. Also, we stayed with basketball team and were told the kids could not eat their food in the area with all the tables and chairs and they charge $15 per person for breakfast that is empty before 830am! VERY VERY poor customer service as well. I have pictures! Also, poor cleaning as we moved the couch there was garbage and vapes under the couch.

Family_with_children

10/10

Exceptional

01 Mar 2026

William

The room was spacious and the staff was courteous.

Family

10/10

Exceptional

01 Mar 2026

Heather

Room was wonderful and loved the beds and pillows

Friends

6/10

Pleasant

26 Feb 2026

Lori

Seems like the “welcome cookie” is of different quality when you stay in a budget room. Also, guest services are different too in that they don’t send you a text to see how your check in went. Just find this funny, not a make or break for me but I’ve stayed there twice in two weeks and same front desk staff, different experiences based on how much I paid for the room. The room I stayed in this time had cracked outlet covers, no coffee in the room and was less clean.

10/10

Exceptional

23 Feb 2026

Bianca

Great service !

6/10

Pleasant

22 Feb 2026

Alexandra

$10 charge for parking and dofficult to access wifi

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Tessa

Great stay!

8/10

Excellent

19 Feb 2026

Kathy

The staff was great! Especially the bartender.

Self

8/10

Excellent

17 Feb 2026

Calvin

Staff friendly

Friends_and_family Family

2/10

Poor

17 Feb 2026

Kirstyn

Not a great location, loud and busy part of town. Carpets had large stains and counters were dirty.

Business Family_with_children

10/10

Exceptional

17 Feb 2026

Lawence

Yes big and spacious

Partner

8/10

Excellent

17 Feb 2026

Chelsea

Clearn room

Leisure Family_with_children

10/10

Exceptional

14 Feb 2026

Brittany

Staff was very kind and attentive. Rooms were very clean.

10/10

Exceptional

14 Feb 2026

Amanda

Great customer service. Check in was great. Slept well!

8/10

Excellent

08 Feb 2026

Wendy

Staff was friendly. Room was nice and spacious

Friends_and_family Family

8/10

Excellent

08 Feb 2026

Tracy

Staff were great, comfy rooms, nice property

6/10

Pleasant

03 Feb 2026

kevin

The

10/10

Exceptional

20 Jan 2026

Teresa

Everything was great!!

Leisure Family

10/10

Exceptional

19 Jan 2026

Sam

My family was in town for basketball. They enjoyed their stay and was appreciative of close distance to food.

Leisure Family

10/10

Exceptional

12 Jan 2026

Marie

Awesome trip

6/10

Pleasant

12 Jan 2026

Jamie

Room and hotel are fine, but location and noise are terrible. Right by the freeway and a busy road and zero soundproofing with walls so we listened to cars racing by, and our neighbor's heavy footsteps until midnight. Awful sleep which made our stay and the next day rough.

Business Family

10/10

Exceptional

08 Jan 2026

LENDEN

The room was very clean upon arrival and the staff was very polite. Our stay was very comfortable. Breakfast was good as well. Nice stay.

Business_and_leisure Partner

10/10

Exceptional

07 Jan 2026

Thuy

The staff was awesome. The room was clean and quiet. Checking in and out was easy and fast.
We had a good rest. Thank you.

4/10

Poor

06 Jan 2026

Victoria

Super loud - We asked for a room away from the highway - wasn't any quieter and the in room air conditioner units are also super noisy.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Kristi

Very clean and courteous staff.

6/10

Pleasant

04 Jan 2026

Tad

The toaster took my bread and literally turned it into a piece of charcoal, setting the fire alarms off, building had to be evacuated, fire truck showed up elevators disabled.
Slightly embarassing. Thee were settings for bagel, wheat bread and white bread and evidently it was on the bagel setting which made my bread go thru slower resulting in the burnt toast. It would be advisable, to have a warning sign telling you to choose appropriate setting.

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

sung in

I found an insect in the bathroom and took a photo to show the front desk. However, there was no apology at all, only a brief comment that they would \"check it\". The response made me feel as if I were being unreasonable or exaggerating the issue, which was quite disappointing and unprofessional.

Leisure Family

4/10

Poor

01 Jan 2026

James

Room we were first assigned had not been cleaned. There were no towels in the next room. Items in room were broken (blinds, drawer). Lighting was inadequate.

10/10

Exceptional

31 Dec 2025

Jasmine

Clean room, staff was friendly and helpful overall a great experience.

Self

10/10

Exceptional

28 Dec 2025

Jeffrey

Easy check in and awesome room

8/10

Excellent

28 Dec 2025

Anthony

The carpet in the room had several stains, however, great staff, clean lobby and easy access to food, fuel, etc..

Leisure Family

10/10

Exceptional

25 Dec 2025

Margaret

Spotless room, friendly staff, warm cookie on arrival.

Leisure Family

10/10

Exceptional

23 Dec 2025

Judy

Lovely hotel, excellent service, clean room, excellent value!

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Emmy

Relaxing night , clean very & quiet! wish they have a glass inside the room for a drink or something…

Partner

10/10

Exceptional

21 Dec 2025

Eddie

Enjoyed our stay at Doubletree Salem. Super convenient location with immediate freeway access. Angela was very attentive and the rooms were clean and comfortable.

Friends_and_family Family

8/10

Excellent

18 Dec 2025

Douglas

I stayed because we lost our electrify during the storm. So we went back home to get our clothes and found our power was just turned back on. I went back to the hotel but I couldn’t get my money back

10/10

Exceptional

14 Dec 2025

Martin

We are enjoying our stay so far. It is surprising how quiet it is even though the hotel is full.
Desk staff has been very friendly and helpful.

10/10

Exceptional

10 Dec 2025

Jennifer

Clean, great staff, fantastic breakfast, easy parking.

Business

6/10

Pleasant

09 Dec 2025

David

Nice room but there were hidden charges.

4/10

Poor

09 Dec 2025

Cody

The staff member that checked us in was absolutely phenomenal. She went above and beyond to make everything better.

What I do have a problem is whoever clean that room did not clean it to standard that I would expect a hotel, especially from a Hilton to be cleaned. The night prior I stayed in Portland at a Doubletree Hilton and it was absolutely phenomenal.
Staying at a Doubletree Hilton in Salem/Kaiser was absolutely not ideal and I was not impressed. One thing that was an issue as I have never checked into a hotel and went up to my room and found the door jar and not secure, that raises safety concerns. The second is when I went into the room. There was an inflatable air mattress that was filled up in the corner like someone had used it. There no bedding on it, but it was just laying in there filled. Third was, I walked into a the room with a TV blaring with Bluey on the TV screen with no remote to be found. Later I did find the remote after searching the room and it was behind the bed headboard on the floor and the remote still did not work to turn off the TV. fourth, I came back into the room after we had gone and got dinner and went to go sit at the couch and the table in front of the couch was dirty and not clean.
The rest of the hotel room was clean. The sheets were clean. The shower was clean. The toilet is clean and the sink, but what I have an issue with is listed above. I told the receptionist at the front desk and she comped our breakfast.

Leisure Partner

6/10

Pleasant

07 Dec 2025

Mikal

Room was clean. Not impressed with the pillows. Didn’t sleep well due to street noise and somebody’s car alarm. Parking is not free, spaces limited, and very tight. Staff was friendly. Didn’t try the $15 breakfast, as we had made plans to meet family for breakfast elsewhere.

Leisure Partner

10/10

Exceptional

06 Dec 2025

Amber

Thanks! We genuinely had a fantastic stay. What really stood out was how incredibly clean and comfortable the room was—truly immaculate and allowed for a very relaxing stay.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Tammy

Smooth checkin, clean room, friendly staff.

Business Family

10/10

Exceptional

01 Dec 2025

Lorena

Beautiful facility, clean room. Comfy beds. Loved the warm cookie upon arrival.

Leisure Partner

8/10

Excellent

29 Nov 2025

Jen

Jamie at the front desk was so very nice and sent us a note once we checked in to ask if there was anything she could do to make our stay better. That was lovely of her - great customer service!

The eggs, bacon, sausages, potatoes at breakfast were not warm. The potatoes were sadly, not cooked enough (white and cold). BUT, the breakfast lady was very nice!

Overall, the staff was great! We stay here every year on our snowbird flight to Southern California. We like it, but hope with these comments, breakfast can be improved.

Thanks!

Leisure Partner

10/10

Exceptional

24 Nov 2025

Loy

Everything was very nice

Leisure

10/10

Exceptional

11 Nov 2025

Amy

Even though I had a ground floor room, it was still peaceful and relaxing. I had enjoyed my small time in Salem and time at this hotel. Staff was really friendly.

Leisure Self

10/10

Exceptional

09 Nov 2025

Brian

Clean rooms. Nice beds. Great staff!

8/10

Excellent

02 Nov 2025

April

The room was very clean and comfortable. And the staff were so helpful and friendly. The only issues I had were both nights I stayed, there were guests on the floor above who were extremely loud which made it difficult to sleep.

10/10

Exceptional

02 Nov 2025

Elizabeth

The room was clean. Staff was nice.

Business_and_leisure Family

10/10

Exceptional

30 Oct 2025

Janae

Overall great stay. Newly remodeled. Staff was friendly and helpful. I didn't have the breakfast but it smelled delicious. The pool was awesome. The gym is stellar. Highly recommend!

Business Partner

10/10

Exceptional

26 Oct 2025

Hector

Nice place