Doubletree By Hilton Salem

10/10

Exceptional

08 Mar 2026

Julio

Everything is work well

Family_with_children

2/10

Poor

03 Mar 2026

Hector

Very bad communication no information what so ever extra cost for everything such as extra cost for breakfast extra cost for parking lot we paid for everything and yet they didn’t have anything ready breakfast schedule horrible in general everything was a extra cost and was paid for but nothing was received just wasted my money and my time.

10/10

Exceptional

03 Mar 2026

Angela

Great stay

6/10

Pleasant

01 Mar 2026

Suzanne

The parking is horrible! I had to pay for parking, but they did not have enough parking spaces to park at the hotel.

Family_with_children

2/10

Poor

01 Mar 2026

Annelise

Lots of flaws during this stay. The door latch was missing, the desk was falling apart, the desk chair was tore up, and for there is not enough parking for their guests!! But they expect you to pay for parking. They did not fix the door, the rubber piece was falling off the door, and homeless sleeping on sidewalks. For the price and for a hotel that was “recently updated” this is not it. Also, we stayed with basketball team and were told the kids could not eat their food in the area with all the tables and chairs and they charge $15 per person for breakfast that is empty before 830am! VERY VERY poor customer service as well. I have pictures! Also, poor cleaning as we moved the couch there was garbage and vapes under the couch.

Family_with_children

10/10

Exceptional

01 Mar 2026

William

The room was spacious and the staff was courteous.

Family

10/10

Exceptional

01 Mar 2026

Heather

Room was wonderful and loved the beds and pillows

Friends

6/10

Pleasant

26 Feb 2026

Lori

Seems like the “welcome cookie” is of different quality when you stay in a budget room. Also, guest services are different too in that they don’t send you a text to see how your check in went. Just find this funny, not a make or break for me but I’ve stayed there twice in two weeks and same front desk staff, different experiences based on how much I paid for the room. The room I stayed in this time had cracked outlet covers, no coffee in the room and was less clean.

10/10

Exceptional

23 Feb 2026

Bianca

Great service !

6/10

Pleasant

22 Feb 2026

Alexandra

$10 charge for parking and dofficult to access wifi

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Tessa

Great stay!

8/10

Excellent

19 Feb 2026

Kathy

The staff was great! Especially the bartender.

Self

8/10

Excellent

17 Feb 2026

Calvin

Staff friendly

Friends_and_family Family

2/10

Poor

17 Feb 2026

Kirstyn

Not a great location, loud and busy part of town. Carpets had large stains and counters were dirty.

Business Family_with_children

10/10

Exceptional

17 Feb 2026

Lawence

Yes big and spacious

Partner

8/10

Excellent

17 Feb 2026

Chelsea

Clearn room

Leisure Family_with_children

10/10

Exceptional

14 Feb 2026

Brittany

Staff was very kind and attentive. Rooms were very clean.

10/10

Exceptional

14 Feb 2026

Amanda

Great customer service. Check in was great. Slept well!

8/10

Excellent

08 Feb 2026

Wendy

Staff was friendly. Room was nice and spacious

Friends_and_family Family

8/10

Excellent

08 Feb 2026

Tracy

Staff were great, comfy rooms, nice property

6/10

Pleasant

03 Feb 2026

kevin

The

10/10

Exceptional

20 Jan 2026

Teresa

Everything was great!!

Leisure Family

10/10

Exceptional

19 Jan 2026

Sam

My family was in town for basketball. They enjoyed their stay and was appreciative of close distance to food.

Leisure Family

10/10

Exceptional

12 Jan 2026

Marie

Awesome trip

6/10

Pleasant

12 Jan 2026

Jamie

Room and hotel are fine, but location and noise are terrible. Right by the freeway and a busy road and zero soundproofing with walls so we listened to cars racing by, and our neighbor's heavy footsteps until midnight. Awful sleep which made our stay and the next day rough.

Business Family

10/10

Exceptional

08 Jan 2026

LENDEN

The room was very clean upon arrival and the staff was very polite. Our stay was very comfortable. Breakfast was good as well. Nice stay.

Business_and_leisure Partner

10/10

Exceptional

07 Jan 2026

Thuy

The staff was awesome. The room was clean and quiet. Checking in and out was easy and fast.
We had a good rest. Thank you.

4/10

Poor

06 Jan 2026

Victoria

Super loud - We asked for a room away from the highway - wasn't any quieter and the in room air conditioner units are also super noisy.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Kristi

Very clean and courteous staff.

6/10

Pleasant

04 Jan 2026

Tad

The toaster took my bread and literally turned it into a piece of charcoal, setting the fire alarms off, building had to be evacuated, fire truck showed up elevators disabled.
Slightly embarassing. Thee were settings for bagel, wheat bread and white bread and evidently it was on the bagel setting which made my bread go thru slower resulting in the burnt toast. It would be advisable, to have a warning sign telling you to choose appropriate setting.

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

sung in

I found an insect in the bathroom and took a photo to show the front desk. However, there was no apology at all, only a brief comment that they would \"check it\". The response made me feel as if I were being unreasonable or exaggerating the issue, which was quite disappointing and unprofessional.

Leisure Family

4/10

Poor

01 Jan 2026

James

Room we were first assigned had not been cleaned. There were no towels in the next room. Items in room were broken (blinds, drawer). Lighting was inadequate.

10/10

Exceptional

31 Dec 2025

Jasmine

Clean room, staff was friendly and helpful overall a great experience.

Self

10/10

Exceptional

28 Dec 2025

Jeffrey

Easy check in and awesome room

8/10

Excellent

28 Dec 2025

Anthony

The carpet in the room had several stains, however, great staff, clean lobby and easy access to food, fuel, etc..

Leisure Family

10/10

Exceptional

25 Dec 2025

Margaret

Spotless room, friendly staff, warm cookie on arrival.

Leisure Family

10/10

Exceptional

23 Dec 2025

Judy

Lovely hotel, excellent service, clean room, excellent value!

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Emmy

Relaxing night , clean very & quiet! wish they have a glass inside the room for a drink or something…

Partner

10/10

Exceptional

21 Dec 2025

Eddie

Enjoyed our stay at Doubletree Salem. Super convenient location with immediate freeway access. Angela was very attentive and the rooms were clean and comfortable.

Friends_and_family Family

8/10

Excellent

18 Dec 2025

Douglas

I stayed because we lost our electrify during the storm. So we went back home to get our clothes and found our power was just turned back on. I went back to the hotel but I couldn’t get my money back

10/10

Exceptional

14 Dec 2025

Martin

We are enjoying our stay so far. It is surprising how quiet it is even though the hotel is full.
Desk staff has been very friendly and helpful.

10/10

Exceptional

10 Dec 2025

Jennifer

Clean, great staff, fantastic breakfast, easy parking.

Business

6/10

Pleasant

09 Dec 2025

David

Nice room but there were hidden charges.

4/10

Poor

09 Dec 2025

Cody

The staff member that checked us in was absolutely phenomenal. She went above and beyond to make everything better.

What I do have a problem is whoever clean that room did not clean it to standard that I would expect a hotel, especially from a Hilton to be cleaned. The night prior I stayed in Portland at a Doubletree Hilton and it was absolutely phenomenal.
Staying at a Doubletree Hilton in Salem/Kaiser was absolutely not ideal and I was not impressed. One thing that was an issue as I have never checked into a hotel and went up to my room and found the door jar and not secure, that raises safety concerns. The second is when I went into the room. There was an inflatable air mattress that was filled up in the corner like someone had used it. There no bedding on it, but it was just laying in there filled. Third was, I walked into a the room with a TV blaring with Bluey on the TV screen with no remote to be found. Later I did find the remote after searching the room and it was behind the bed headboard on the floor and the remote still did not work to turn off the TV. fourth, I came back into the room after we had gone and got dinner and went to go sit at the couch and the table in front of the couch was dirty and not clean.
The rest of the hotel room was clean. The sheets were clean. The shower was clean. The toilet is clean and the sink, but what I have an issue with is listed above. I told the receptionist at the front desk and she comped our breakfast.

Leisure Partner

6/10

Pleasant

07 Dec 2025

Mikal

Room was clean. Not impressed with the pillows. Didn’t sleep well due to street noise and somebody’s car alarm. Parking is not free, spaces limited, and very tight. Staff was friendly. Didn’t try the $15 breakfast, as we had made plans to meet family for breakfast elsewhere.

Leisure Partner

10/10

Exceptional

06 Dec 2025

Amber

Thanks! We genuinely had a fantastic stay. What really stood out was how incredibly clean and comfortable the room was—truly immaculate and allowed for a very relaxing stay.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Tammy

Smooth checkin, clean room, friendly staff.

Business Family

10/10

Exceptional

01 Dec 2025

Lorena

Beautiful facility, clean room. Comfy beds. Loved the warm cookie upon arrival.

Leisure Partner

8/10

Excellent

29 Nov 2025

Jen

Jamie at the front desk was so very nice and sent us a note once we checked in to ask if there was anything she could do to make our stay better. That was lovely of her - great customer service!

The eggs, bacon, sausages, potatoes at breakfast were not warm. The potatoes were sadly, not cooked enough (white and cold). BUT, the breakfast lady was very nice!

Overall, the staff was great! We stay here every year on our snowbird flight to Southern California. We like it, but hope with these comments, breakfast can be improved.

Thanks!

Leisure Partner

10/10

Exceptional

24 Nov 2025

Loy

Everything was very nice

Leisure

10/10

Exceptional

11 Nov 2025

Amy

Even though I had a ground floor room, it was still peaceful and relaxing. I had enjoyed my small time in Salem and time at this hotel. Staff was really friendly.

Leisure Self

10/10

Exceptional

09 Nov 2025

Brian

Clean rooms. Nice beds. Great staff!

8/10

Excellent

02 Nov 2025

April

The room was very clean and comfortable. And the staff were so helpful and friendly. The only issues I had were both nights I stayed, there were guests on the floor above who were extremely loud which made it difficult to sleep.

10/10

Exceptional

02 Nov 2025

Elizabeth

The room was clean. Staff was nice.

Business_and_leisure Family

10/10

Exceptional

30 Oct 2025

Janae

Overall great stay. Newly remodeled. Staff was friendly and helpful. I didn't have the breakfast but it smelled delicious. The pool was awesome. The gym is stellar. Highly recommend!

Business Partner

10/10

Exceptional

26 Oct 2025

Hector

Nice place

6/10

Pleasant

26 Oct 2025

Judi

Unfortunately I did not stay at this hotel because I have two small poodles and they (the hotel) only allowed service dogs.
But I did get a full refund and the manager told me about a hotel not far from them that did allow dogs and we were set for that night.
No fault of the hotel just a mix up on the site

Friends_and_family Friends

4/10

Poor

26 Oct 2025

Mike

The room was dated and the blinds were broken so there was no way of keeping the sun out in the morning. Informed the staff and was given a lackluster response.

Friends_and_family Family

10/10

Exceptional

23 Oct 2025

Miguel

Very clean

Leisure

2/10

Poor

19 Oct 2025

Dana

There was no breakfast. Reservation for queen room was not available. They put us in a king room on top floor. All night, very loud motor running. All night. They claimed the problem was I booked through hotels.com. No other rooms available.

Friends_and_family Friends

10/10

Exceptional

14 Oct 2025

Felicia

The staff are so friendly so far they have welcome us and over heard other guest as they arrived . Have a warm smile just very friendly and welcoming.

Leisure Partner

6/10

Pleasant

13 Oct 2025

Rose

Place was in nice condition, but didn't have the king bedroom that we had reservations for. Put us in a room were everything was pushed to the window and had a huge empty area. Very dark room because lights were all locared together.

Friends_and_family Friends

10/10

Exceptional

06 Oct 2025

Dwayne

Clean. Friendly service.

Leisure Partner

6/10

Pleasant

05 Oct 2025

Lisa

The employees were kind and helpful. But there are minimal spaces and they are small. People, like me with big vehicles, cannot park and there is also limited disabled spots. Everything else was fine but you could upgrade the toilet paper.

Business_and_leisure Family

10/10

Exceptional

04 Oct 2025

Jaecie

Everything was perfect!

Business_and_leisure Family

10/10

Exceptional

04 Oct 2025

Jose

Not to
Many good options to go for dinner

Leisure

10/10

Exceptional

30 Sep 2025

Briseida

Very clean room & bathroom. The hotel was in a perfect area where everything is walkable if you don’t want to drive.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Josselyn

The room was very clean.

2/10

Poor

28 Sep 2025

Rick

I never checked in.... I tried to just reserve a room and Expedia charged me the full price one week before staying there. And then I tried to cancel and I can't even so much just talk to somebody. I tried to speak to the hotel and they told me they could do nothing about it because it was through Expedia. In a few weeks I'm planning a trip all the way across the United States and I will not be using Expedia ever. I just want my money back

10/10

Exceptional

28 Sep 2025

Gayle

Freeway noise made sleeping hard.

Leisure Family

10/10

Exceptional

28 Sep 2025

Alexa

Clean room very neat

Leisure Friends

4/10

Poor

27 Sep 2025

Kyndale

Add said rooms were newly renovated. They were not… our room was noisy inside and out… outside with traffic inside the bathroom it sounded like a generator was running… ALL NIGHT… bed was uncomfortable, pillows flat. Stains on carpet… elevator is tiny and very rough. Maybe they are renovating but they need to keep going. The stay wasn’t great.

Leisure Family

4/10

Poor

27 Sep 2025

John

Incidentals charge (which was NOT detailed on Travelocity). $75. we will see if that all comes back or if they find a way to keep that

Parking fee: $10 (they charge for parking but say that they aren't responsible for things that happen to your car - if they are CHARGING then they should be responsible.

Breakfast buffet $15/person for a motel 6 style buffet (4-5 hot items). NOT a fan of all the charges but I suppose that is to be expected for a Hilton property.

Business_and_leisure Partner

10/10

Exceptional

24 Sep 2025

David

The hotel was easy to find. We had originally booked a King room. When I booked the room, I had sent a message asking for the ground floor, or as low to ground floor as possible. Check in was easy and they found our reservation. We were given keys to our room on the second floor. We were given fresh cookies (my wife is gluten intolerant and they gave her a gluten free cookie).

We went up to our room and found it to be a double queen. I called the lobby and told them the issue and the had us come back downstairs. They changed the room for me and I mentioned I had asked for a ground floor. She said, she did not see that on the reservation and gave us a ground floor room.

Our room was not one that was recently renovated ,but that was not an issue. The room was very spacious and clean.

The TV was a 40 inch flat screen and had Direct TV for its stations. I was not pleased with the channel selections offered but it did have nice HBO movies. The room should have had a guide of some sort that said what channels were available for easy access. The guide on channel one was awkward.

The room had a large shower when I liked as well as a main shower head and a hand held. The amenities in the bathroom were very nice, they were pump shampoo, conditioner and shower gel. Poor water pressure though.
We were disappointed we had to pay $15 each for breakfast and there was a $10 a day fee for parking in their lot. The pool and sauna were great. Great Ice machine too.

Leisure Partner

6/10

Pleasant

21 Sep 2025

Vanessa

Staff were accommodating & friendly. As of September 2025 the grounds are under construction with an already tight parking area made even smaller with work equipment.
Rooms are clean, furniture a bit dated (bed especially) and could use some updating, perhaps with the construction the furniture will also receive an update. Otherwise a promising hotel and easy freeway access.

Leisure Partner

10/10

Exceptional

18 Sep 2025

Avinash

Friendly staff, clean room.

Leisure Self

6/10

Pleasant

14 Sep 2025

Vern

Charges for parking unacceptable! Website stated breakfast was $10.00, but when we arrived it was $15.00!!
If you are going to charge for these amenities be up front about it. These surprises make customers mad 😡

Leisure Family

8/10

Excellent

10 Sep 2025

Abraham

Hi there,
I stayed in room 415 and wanted to share a couple of issues I encountered. The blind meant to block outside light wasn’t working properly, and the bathroom ceiling vent was constantly running with a loud, industrial-like noise.
That said, the rest of the room was spotless — the pillows, bedding, and overall cleanliness were excellent. Thank you!

Business Self

10/10

Exceptional

05 Sep 2025

Lyndsey

Doubletree by Hilton - Salem

Friendly staff, comfortable room

Friends_and_family Family

10/10

Exceptional

02 Sep 2025

Adan

Staff was super helpful

Leisure Family

8/10

Excellent

01 Sep 2025

Byron

Stopped here along our way to a festival. It was clean and friendly staff. Pillows were unusually comfortable and so was the bed!

Leisure Partner

10/10

Exceptional

27 Aug 2025

Adalberto

Comfortable stay! Awesome breakfast!

Business_and_leisure Family

8/10

Excellent

25 Aug 2025

Ginger

The room was large and clean. The king sized bed was very comfortable. They charged $15pp for breakfast that would typically be included with the stay--serve yourself coffee, fruit, bacon, sausage and potatoes. They ran out of eggs so only charged us for one breakfast. I'd have rather gone and spent my money at Waffle House so someone else could make my waffle and pour my coffee, just sayin'. My spouse was already eating though. Also got charged $10 for parking--the location is right off the interstate. Just felt a bit nickle and dimed.

Leisure Partner

8/10

Excellent

18 Aug 2025

Scuba

Not very quiet. Lots of road noise. Good cookies

Leisure

6/10

Pleasant

17 Aug 2025

Samoeun

My child found a dirty shirt stuck in the sofa . Nasty shirt too !

6/10

Pleasant

16 Aug 2025

Christian

Bathroom was full of puberty hairs it was nasty
It was late wan we checked in and we were tiered of a long drive

Leisure

10/10

Exceptional

15 Aug 2025

Xay

quite

Leisure Family

10/10

Exceptional

11 Aug 2025

Debra

The staff was great. Staff was really nice. Only negative thing was the bed was to hard and pillows were to soft.

Leisure Partner

4/10

Poor

28 Jul 2025

Verified traveler

To start off, there was a small homeless encampment right across the street- wasn’t really pleased to see that at the beginning of our vacation not to mention the place where we will be leaving our cars unattended. Front staff was pleasant and easy to talk to however the odor you smelt once you walked through the door was of a used moldly mop that had been sitting in a mop bucket for an extended period of time. The real issues started once we got up to our room and opened the door.

First of all, there was a big black stain visible from the entrance of the room on the carpet. When we told the front desk about it, they said they would inform housekeeping and it would be taken care of (it never got taken care of).

Secondly, the retractable blinds covering the window was broken so we could not let any natural light in for the duration of our stay (4 nights 5 days).

Next was the faucet on the sink, you could move it side to side and wiggle it frontward and backward.

Then comes the housekeeping service. For the first night, we hung the DND sign on the door as our room did not need to be serviced. The following day we removed it before we left the hotel for the rest of the day. When we returned in the evening, our room had not been serviced. The next day when we headed downstairs to leave for that day, we asked the front desk if our room could get serviced. We come back that evening & it STILL wasn’t serviced.

ATP we were tired of talking and asking so we just stopped.

Partner

2/10

Poor

28 Jul 2025

Stacy

No parking, QR code in room to scan for food is terrible, I ordered via their QR code posted and wait almost 2 hours for chips and “homemade” salsa. Had to pick it up after selecting ‘delivery to room’. Then being told that ordering on the website doesn’t work. (Then why have it posted in the room) phone didn’t work to call it in either. Salsa was most definitely NOT homemade at all, Cheap picante salsa. Requested towels twice and had to go down twice for them after being told they’d bring them up and never did. Floors stained terribly in the room. Heard people in the floor above us walking all day and all night. Awful place. Complimentary bottles of water in the rooms are only for elite members not the average guests that pay $500 a weekend.

Business_and_leisure Family

8/10

Excellent

24 Jul 2025

Dori

Salem could do better

It would have been great if we weren't in the middle of a bunch of homeless camps.

Friends_and_family Family

8/10

Excellent

23 Jul 2025

Bob

Construction around building and sure it is temporary

Business_and_leisure Self

8/10

Excellent

23 Jul 2025

Michael

Bed was comfortable and the room was quiet. Bathroom with separate sink area was quite nice. Carpet was in need of some significant cleaning.

Leisure Family

10/10

Exceptional

16 Jul 2025

Sheryl

Everybody was friendly. We were warned about the construction and it really wasn't very bad. No complaints!

Business_and_leisure Partner

8/10

Excellent

14 Jul 2025

Ken

Hotel was clean and rooms were sizable. Unfortunately I was staying during a remodel of the exterior of the hotel and the parking was limited with the construction staging area taking up a good part of the lot..

Self

10/10

Exceptional

09 Jul 2025

troy

👍

8/10

Excellent

08 Jul 2025

ROBERT

Everything was good.

10/10

Exceptional

29 Jun 2025

Douglas

Very nice hotel

Room was clean, comfortable and quiet. Staff were always happy, smiling and helpful. I will stay there again.

Friends_and_family Family

8/10

Excellent

24 Jun 2025

Chris

Nice place

Free EV charging. A nice gym, and pool. But $10park fee and $15/person \"buffet\" breakfast is a bit much. Was just a standard hotel contential bfast.

4/10

Poor

23 Jun 2025

April

Our room was on