Name: Residence Inn Salem
Address: 640 Hawthorne Avenue Se, Salem, 97301, US

10/10

Exceptional

20 Jul 2026

Sarah

Most of the staff were very friendly and helpful, particularly Ethan. Breakfast and breakfast staff were great. The hotel itself seemed a little bit on the older side, but we were comfortable and felt safe. We had an adult in our group sleeping on the pullout bed, and the bar underneath wasn't very comfortable for him. The other beds were very comfortable. The kids loved the basketball court. The fireplace in the room was a nice addition.

Family_with_children

4/10

Poor

20 Jul 2026

Tyler

This place is really outdated. The rooms are not nice, AC struggles, bed and pillows are bad and the pool smells horrible. The price is really high for the quality.

Family_with_children

8/10

Excellent

10 Jul 2026

Kiki

The sofa bed is very dirty.

10/10

Exceptional

06 Jul 2026

Brian

Very nice and updated rooms. Lots of space for 6 of us. Breakfast was nice.

Friends_and_family Family

4/10

Poor

03 Jul 2026

Brandi

I enjoyed that it had everything I needed. It had 2 bedrooms with 2 bathrooms which housed our party of 5 very easily.
But the front desk on staff when I checked in was not friendly. I waited over 5 minutes and no one was there, so I proceeded to call the front desk, and waited another 5 minutes of the phone ringing for someone to show up. He then did not apologize for the wait or was friendly at all.
The pool was very gross, the water was super cloudy and did not smell clean.
You get what you pay for I suppose.
I have to say the breakfast was awesome, one of my favorite hotel breakfasts I've had.

Family_with_children

10/10

Exceptional

26 Jun 2026

Linda

Staff was nice. Enjoyed the breakfast. Room was ok.

Partner

8/10

Excellent

24 Jun 2026

Roberto

The breakfast was a in need of some changes, the eggs were a bit undercooked and what they called sausage links… well they were horrible. Maybe switch over to real link instead of whatever that was.

Partner

4/10

Poor

23 Jun 2026

jim

Had a 7 night stay. Had to go down the hall to find housekeeping in order to get clean towels. They never checked our room to see what we needed. They only had room service scheduled for the last day of our stay. Lot of good that did us.
Other than that property was in good shape and room was clean when we arrived. Breakfast was nothing special but they do still have one. Seems like lots of hotels are cutting them out.

Partner

6/10

Pleasant

21 Jun 2026

Toni

The room had black mold in the bathroom, and they charge to park your car. Not very impressed.

Partner

6/10

Pleasant

05 Jun 2026

Morgan

Rooms are nice and clean just the sofabed was uncomfortable

Family_with_children

10/10

Exceptional

25 May 2026

Swati

Great weekend at Residence inn Salem, excellent breakfast, spacious room with kitchen where we could make our dinner.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Frank

The location is very close to highway 5. The higher the room number, the closer you are to the highway. Stay away from rooms higher than 20 (120+, 220+, etc.)
Grocery shopping is a 10 min drive away.
Breakfast is included and, well, it's highway hotel standard, dry bagels, yoghurt and scrambled eggs.
Staff is friendly, parking is plenty.

Family

10/10

Exceptional

17 May 2026

Erica

The rooms were clean and the bed was super comfy. They did charge for daily parking which was not noted when booking. The are seemed safe, I felt comfortable traveling in and out of the gotel while traveling alone.

Self

10/10

Exceptional

14 May 2026

David

.

Business

10/10

Exceptional

06 May 2026

Crystal

Everything was fantastic. The elevator was broken but the front desk clerk offered to bring it all up and did

Friends

4/10

Poor

03 May 2026

Iosefo

Although the room was clean, we paid for a suite for a group of four and the room was small, did not have enough towels, the pillows were flat, the fold up bed had little to no cushion and you could feel every wire and metal bar through the cushion. Also the thermostat kept dropping to near 50 degrees.

Friends_and_family Family

8/10

Excellent

01 May 2026

Gary

Location

Partner

10/10

Exceptional

24 Apr 2026

Becki

Fantastic place to stay!!! Everything was absolutely perfect! Room, breakfast, pool, all top notch!!!

Business

8/10

Excellent

20 Apr 2026

James

Pleasantly surprised and grateful for a clean and quiet room when requesting at last minute during family emergency. Staff was great.

Self

8/10

Excellent

15 Apr 2026

Bentley

Staff was very friendly. Room had signs of age, but sparkling clean. Breakfast was fine. Easy parking.

Friends_and_family Family

4/10

Poor

11 Apr 2026

John

This was my first time staying at a Marriott, and it will absolutely be my last at this location.
I travel a lot for work, and I don’t need luxury—but I do expect basic cleanliness and things to function. This place missed both by a mile.
From the start, it felt cold and unwelcoming. It looked like it had been cleaned, but clearly just rushed. Trash areas were dirty, and the overall facility felt neglected.
My first room? Coffee still sitting on the counter, toilet that wouldn’t flush, and visible grime. Maintenance told me it’s “normal” to hold the handle down for 30 seconds and sometimes flush twice… and then proceeded to explain how toilets work like I’m the issue.
It gets better. Windows don’t open—and you wouldn’t want them to anyway because you can’t even see through them. They’re completely clouded over, and the window tracks clearly haven’t been cleaned in who knows how long. Found someone else’s hair on the counter too.
I switched rooms. Slightly better—but still dirty and run down. The dresser drawers don’t stay closed, so when you walk by, you end up smashing your knee on them. That’s not just annoying—it’s a safety issue.
This isn’t about being picky. This is about basic standards: clean rooms, working plumbing, and a little respect for guests. None of that was here.
If you’re thinking about staying here—don’t. There are plenty of places that actually take pride in their property and care about their guests. This isn’t one of them.

Self

4/10

Poor

06 Apr 2026

Joseph

Room heat wouldn't go above 65, never really herd it turn in. Could hear everything from the neighboring room. Coming and going. 2\" gap below the door, everything in the hallway was loud. Could constantly hear the road traffic too. Worse night sleep. Bed was good, room was big. But not great comfort.

Family_with_children

8/10

Excellent

02 Mar 2026

Samuel G

Staf

4/10

Poor

22 Feb 2026

Luis R

The room smells cigarette smoking to bad, on my first night, and my second day on different room around 10am starting smells a weed on the bathroom , I do not if some have same bad experience

Self

10/10

Exceptional

25 Jan 2026

Brent

Great stay, great staff, great accommodations!

Business Self

2/10

Poor

24 Jan 2026

Michael

I didn’t stay here because my business trip was canceled. I canceled my reservation weeks in advance and I was still charged. I’m waiting to get the charge for my parking for which I obviously didn’t use because I didn’t go.

Marriott needs to do better.

Business

4/10

Poor

20 Jan 2026

Isabel

Mold in the bathroom, doors with holes, poor maintenance overall in the room. First room was non smoking we had to leave due to the smell, thankfully staff was helpfull and switched room. Would not recommend specially staying with children.

Business_and_leisure Family

8/10

Excellent

19 Jan 2026

Beth

Staff was friendly. The room could’ve been cleaner , there was trash in the closet and lots of dust. Breakfast looked fresh every morning.

Friends_and_family Family

8/10

Excellent

13 Jan 2026

Jeff

Clean room and comfortable bed.

Self

8/10

Excellent

04 Jan 2026

Chawna

The room with a separate bedroom was fantastic. I like to sleep in and my husband can go watch tv in the other room. Check in was great. BUT- the room upstairs was SO loud.

10/10

Exceptional

03 Jan 2026

Mary grace

Great place to stay

4/10

Poor

02 Jan 2026

LILIA

Staff and amenities

10/10

Exceptional

31 Dec 2025

Jessica

Clean room and friendly staff

Friends_and_family Family

8/10

Excellent

18 Dec 2025

Daryl

Nice room, friendly staff. But charging to park your car in the parking lot was over the top.

Business_and_leisure Self

4/10

Poor

15 Dec 2025

Amelia

The staff were nice, but the stay itself was disappointing. The walls were thin, and the noise from neighbours and barking dogs went on all night. The bed was uncomfortable, which made it hard to rest.

Leisure

8/10

Excellent

14 Dec 2025

Michele

Staff was great! The room was spacious and homey. Loved that! Neighbors upstairs where loud and up through out the night stomping around. Sad to have people ruin a great place

10/10

Exceptional

13 Dec 2025

Tom

staff at check are very nice
some wrappers in room left on floor
room is nice size but does not smell so great - smells musty or stale
think needs an ozinator

Leisure Family

10/10

Exceptional

12 Dec 2025

Leah

Room was very clean!

Business

10/10

Exceptional

03 Dec 2025

Erika

This was a great hotel with friendly staff, clean and comfortable room and amazing breakfast options. Overall, staff were very accommodating and helpful. It was a wonderful experience.

Friends_and_family Family

8/10

Excellent

22 Nov 2025

Kristen

Staff was nice, pool was warm but the TV was disconnected and no one was there or willing to help fix it sadly

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Francisco Javier Arechiga

Perfect nights rest before flight out of PDX!

Leisure Family

2/10

Poor

14 Nov 2025

Daniel

The guy who checked me in was great. My room was so Dani with cigarette smoke I woke up with a sore throat and clothes smelling. I told the lady at the front desk and she could care less and said she would tell housekeeping...didn't even acknowledge that I paid for a disgusting room.

Business

10/10

Exceptional

05 Oct 2025

Jordan

Everything was great, especially in comparison to another hotel close by that we stayed at for a week also.

10/10

Exceptional

28 Sep 2025

Kelly

Awesome staff, room and breakfast. Wish I did not need to pay for parking.

Business_and_leisure Partner

6/10

Pleasant

09 Sep 2025

Karen

Front desk staff at check in were excellent. HVAC issues necessitated a portable ac in the room. Not all that great. Fridge made tons of squeaking noises. Not the greatest area. With ac going out window of first floor, just didn't feel all that secure. It was fine, just needs some tlc.

Leisure Self

10/10

Exceptional

27 Aug 2025

Kay

Rooms were very spacious

Leisure

6/10

Pleasant

24 Aug 2025

Magdy

Great staff, average breakfast, A/C not working on hot days.

10/10

Exceptional

23 Aug 2025

Carrie

I like the room it is nice but it is diffenatly isn’t a $360 room..

Leisure Partner

10/10

Exceptional

22 Aug 2025

Kathryn

Clean, spacious room. Great service. Some freeway noise throughout the night.

Leisure Partner

10/10

Exceptional

18 Aug 2025

Eva

I liked how spacious the suit was. I had guest join me for dinner and I loved how welcoming staff was to them!

Leisure Family_with_children

6/10

Pleasant

01 Aug 2025

Erik

Not so, family summer vacation and pool was closed.

Friends_and_family Family

6/10

Pleasant

15 Jul 2025

Eric

Charging for parking is a scam at this location. I will pick a different hotel next time.

10/10

Exceptional

13 Jul 2025

Eldon

Will come back in a few weeks.

6/10

Pleasant

05 Jul 2025

Jesse

Mossy view

This was the view out of our window.

Friends_and_family Family

4/10

Poor

28 Jun 2025

Vicki

Our room was very close to the freeway and was noisy. Maintenence did not follow thru with fixing tv that was not functioning upon arrival

Leisure Family

10/10

Exceptional

22 Jun 2025

timothy

Very nice place
Close to I5, Denny's down the street

Business Partner

10/10

Exceptional

06 Jun 2025

Chris

This motel was very nice and clean. Friendly staff. Would highly recommend

Leisure Family

10/10

Exceptional

25 May 2025

Bethany

Love the 2 bedroom suite, it was perfect for my daughter bday party.

Leisure Family_with_children

10/10

Exceptional

01 Mar 2025

Thomas

Quite pleasant and comfortable

Business Partner

10/10

Exceptional

04 Feb 2025

Margaret

Great experience, only notable issues were the out of order elevator, which was not working for our entire stay of two nights, as well as the laundry machine being out of order for the same amount of time. Otherwise very clean, safe, everyone was friendly and kind, and generally a very good stay!

Leisure Family

4/10

Poor

06 Jan 2025

Dong

If you select any hotel within the same star rating, there really isn't a lot of difference so the little do matter. We selected this hotel because Residence Inn is known for having good breakfasts. Boy were we wrong. One of the worst we've had in a while. No protein for the hot food. They had what looked like an Egg and Sausage/Bacon muffin sandwich, but there was only egg. The scrambled eggs were ok. The egg soufle was overcooked and dry. The waffle maker did not properly cook the batter. Half the waffle was undercooked, the other half was doughy. Very disappointing.

Business_and_leisure Partner

6/10

Pleasant

29 Dec 2024

Tyler

Overall the property seems nice. My negative experience was other guests constantly opening and closing their doors all night. Not very well insulated so you could hear each little thing. Otherwise I’d stay again but maybe request a room on a floor besides ground level.

Leisure Partner

10/10

Exceptional

22 Dec 2024

William

Had a long stay because of a medical procedure. The staff was wonderful despite their uncomfortable conditions in the loyy and common area that was without heat for an extened period of time.

Partner

10/10

Exceptional

21 Dec 2024

Stephen

Fireplace in the room was nice

6/10

Pleasant

12 Dec 2024

Carie

Things broken

The staff at the desk were amazing. However, our ice maker didn't work and neither did our tv. The lady at the desk said she would let maintenance know and they would be up in 30 minutes. Nobody ever showed up. They did give us ice when we went to the desk. But having a toddler on a long weekend of sports and no TV sucked!!! They were not sold out and should have moved us rooms

Friends_and_family Family

10/10

Exceptional

08 Dec 2024

Aaron

Great for the Fam

Good family suite opthons with plenty of space and privacy. Breakfast was good.

Friends_and_family Family

8/10

Excellent

16 Nov 2024

Verified traveler

Toilet did not flush, apparently broken mechanism

Partner

8/10

Excellent

12 Nov 2024

Emily

It was a nice quiet place. The pool isn't in the best shape. There's no guest laundry. I paid for 2 guests but there was only myself.

Leisure Family

10/10

Exceptional

10 Nov 2024

Carole

A little outdated but overhaul a very comfortable clean and friendly place to stay

Business_and_leisure Family_with_children

10/10

Exceptional

07 Nov 2024

Donna Faith

We appreciated the full breakfast and the ability to cook our own evening meals.

8/10

Excellent

20 Oct 2024

Andrey

It was close to where I needed to go. It was also economical

Business Family

10/10

Exceptional

19 Oct 2024

Renee

Friendly staff. Our room was comfortable. Breakfast was good. I would stay here again.

Leisure Partner

10/10

Exceptional

01 Oct 2024

Dan

Great spacious area

Leisure Pet

8/10

Excellent

31 Aug 2024

Aleanna

It was a nice hotel but not the nicest Residence Inn we’ve stayed in.

Friends_and_family Family

6/10

Pleasant

20 Aug 2024

Terra

The room was small- hard to walk around the bed & the living room area had a kitchen table that was really wobbly. We came in around midnight, got settled & went to sleep. Woke up with ants on the side tables & the floor.

Leisure Family

10/10

Exceptional

17 Aug 2024

Julie

Great place to stay

Great place to stay. Staff was very friendly. Very homey feel. The only thing needing improvement was the breakfast.

Friends_and_family Family

6/10

Pleasant

12 Aug 2024

Keith

GREAT STAFF, and doing all they can to keep a worn-down Residence Inn going. Building situated far closer to interstate than apparent on booking, and constant noise from that not restful. Moved rooms twice, first because the air conditioning not working, second because of noise levels from freeway at all times. (And third room had a slow-flow, partially clogged toilet that had to get fixed.) WONDERFUL STAFF doing all they can, but too much deferred maintenance means this Residence Inn is sub-par and not worth the cost.

Business Family

2/10

Poor

09 Aug 2024

Stephanie

Overpriced, mold in room, Never again

We booked a 4 night stay about 6 months ago to visit friends. After arriving and finding out that we had to pay for parking and that there was mold in the bathroom we decided to switch hotels. We then discovered that we were overpaying for the room as well. The pool was very small and we ended up not even letting the kids swim as there was not room. We moved to the hotel across the street with a bigger room, bigger pool and 1/2 the price. Plus free parking. We will never stay in a Residence Inn again. Also the staff was super unhelpful when we voiced our complaints but did tell us that if we did not stay the night we would be charged any way.

Friends_and_family Family

10/10

Exceptional

05 Aug 2024

Kueicheng

the staff are very friendly and made the breakfast hour a bit flexible to suit our needs. The first day check-in was though chaotic and one family had to wait for a room for a couple hours because their room kept being given away to other guests. The lobby is very comfortable and welcoming for group events

Leisure Family_with_children

10/10

Exceptional

30 Jul 2024

Jennifer

Property was very nice. Staff at the desk were very helpful. Breakfast was decent. Would stay again if in the area.

Leisure Family

10/10

Exceptional

25 Jul 2024

Susan

Safe. Accessible. Friendly.

4/10

Poor

16 Jul 2024

Verified traveler

Stay away

Stay away. Old and smelly. The AC is so loud that it's hard to sleep. Pictures you see online are deceiving. So disappointed by this place that we are going to stay away from any Residence Inn from now on. Since it carries the name Marriot with it you think the place would be kept in better shape. Comfort Inn right across from this place was better.

Friends_and_family Family

6/10

Pleasant

07 Jul 2024

Stephen

no

Business_and_leisure Friends

10/10

Exceptional

06 Jul 2024

Verified traveler

Accessible family

This was the first time we ventured to take my son in his wheelchair on vacation. The size of the room was easy for him to get around and all of the accommodations in the room and around the facilities were open enough that we could navigate with him with ease. This isn't common everywhere so we appreciate when others look our for a family like us.

Friends_and_family Family

10/10

Exceptional

22 Jun 2024

Damaris

Room was clean, the staff were super friendly.
Area is quiet.

Leisure Family_with_children

10/10

Exceptional

18 Jun 2024

Tina

Perfect Last Minute Booking!

I had a wonderful stay. It was a quick trip for a Graduation Celebration !

Friends_and_family Friends

10/10

Exceptional

16 Jun 2024

Yang Ming

Very good location

Leisure Family_with_children

10/10

Exceptional

05 May 2024

Sandra

Staff was very friendly. Room exceeded my expectations. Had more space than your typical room in a hotel.

Leisure Family

8/10

Excellent

01 May 2024

Alvin

Good hotel to stay at

Leisure Family

8/10

Excellent

14 Apr 2024

JAMES

We were very pleased with this property. Clean, really appreciated the two bedrooms suites. Also appreciated the number of handicap accessible rooms, which is a very important factor for us.

10/10

Exceptional

09 Apr 2024

Deanna

It was clean and safe.

Leisure Self

10/10

Exceptional

31 Mar 2024

Heather

Great location for Enchanted Forest and pet friendly!!

Leisure Family

4/10

Poor

31 Mar 2024

Mac

Room we stayed in was run down a little bit. Obvious stain in tub. Several patching work on doors that was very plainly visible. Missing lampshade. Breakfast was very disappointing, way less selection. Not like it used to be.

Business_and_leisure Family_with_children

10/10

Exceptional

24 Mar 2024

Sophie

The room is spacious with everything we need.

Leisure Family

8/10

Excellent

22 Mar 2024

Deborah

The staff was very friendly even when we found a snake inside

Leisure Family

10/10

Exceptional

22 Mar 2024

Antoinette

I loved my stay, hotel is clean, bed was soooo comfortable, employees are top tier! Loved my stay even woke up and had a good free breakfast ! Will definitely stay here again!

Leisure Partner

10/10

Exceptional

19 Mar 2024

Antoinette

I liked how fast and easy checkout was and the room was in immaculate condition, 5 out of 5!

Leisure Partner

10/10

Exceptional

11 Mar 2024

Zoe M

The front staff were absolutely wonderful.