Shilo Inn Suites Salem

6/10

Pleasant

20 Jun 2026

Judith

Nothing special and definitely not an 8. It’s a room in a run down hotel.

Family

8/10

Excellent

20 Jun 2026

Mark

The stay was much better than I thought based on the price. Very satisfied

Self

8/10

Excellent

18 Jun 2026

Drake

good place, i urge you to stay here - that's my two cents

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

julia

Close to freeway

Self

4/10

Poor

16 Jun 2026

Barbara A

Remodeling the hotel, no breakfast, no pool.

Partner

8/10

Excellent

16 Jun 2026

Mike

Property currently under construction so that might be inconvenient to some. When we arrived there were no guest bathrooms available in the lobby prior to check-in. Sometimes many come quite a long ways to reach their hotel only to be told they have to wait til they check into their rooms to use the bathroom. Inconvenient for those having emergencies. Other than that no complaints.

8/10

Excellent

16 Jun 2026

Monique

The property snd staff were great

Self

6/10

Pleasant

15 Jun 2026

Catherine

It’s clean, beds are comfortable, price is good, free parking. Nothing special.

6/10

Pleasant

15 Jun 2026

Gerald

The rooms were pretty clean and the front desk staff was very helpful and accommodating. The rooms and property are old and rundown. The seating in the rooms were falling apart and dated. We had two rooms and needed them refreshed on our third day of a four day stay. We made sure NOT to put out the “Do Not Disturb” on either room before leaving for the day. Upon returning in the evening neither room had been touched. We ended up having to hunt down our own clean towels and coffee cups, which was not a big deal. It wouldn’t be my first choice for a stay but we were in a pinch so it was fine.

Family

4/10

Poor

14 Jun 2026

Kacie

Called and asked if they had a pool was told yes. However it is out of order. Not enough towels. Sugar ants everywhere! Fire alarm pulled by drunk person at 1am. Left standing outside with not one word from staff on what was happening.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Lisa

Staff was really nice, the hotel was clean, but in the process of renovation, which it needs. Definitely worn counters etc, but should be nice when done. The only problem was no swimming pool. It was advertised and double checked on to make sure they had one, but they didn’t have one available. Our two granddaughters were very disappointed. We wouldn’t have stayed there if we would have known.

Friends_and_family Family

2/10

Poor

14 Jun 2026

Lee

I rarely leave negative reviews, but this experience was beyond disappointing. I booked this hotel through Expedia for my husband while he was traveling to Salem during WOU graduation weekend. The reservation was confirmed, and we received multiple confirmation notices leading up to his stay.

When my husband arrived to check in, he was informed that the reservation had been canceled. The explanation given was that the hotel had sent a message through the Expedia app two days earlier requesting a callback. However, the message did not indicate that the matter was urgent, that it was related to the reservation, or that there was a system issue that could result in the booking being canceled. There was also no follow-up communication through another channel or even a second message emphasizing the importance of a response.

We were told there was a \"glitch\" in the system and that the hotel could not provide additional details through the Expedia message system. Regardless of the cause, canceling a confirmed reservation without clearly communicating the risk to the guest is unacceptable.

Because this occurred during WOU graduation weekend, alternative accommodations were either unavailable or significantly more expensive. The lack of communication and the handling of the situation created a great deal of unnecessary stress and inconvenience.

This experience reflects a serious breakdown in customer service and reservation management. I hope management reviews these procedure

8/10

Excellent

12 Jun 2026

Noemi

Our stay was pleasant. The staff were very friendly and the room was clean.

Family_with_children

10/10

Exceptional

07 Jun 2026

Judy

Elevator, room very spacious

Family

8/10

Excellent

07 Jun 2026

Lysa Marie

The room was clean, the bed comfortable, the pillows weren't very comfortable. They got rid of the pool and breakfast which sucks.

Family

8/10

Excellent

06 Jun 2026

Theodore

Very courtesy oriented staff accommodated a late check in time very well.Helpful with local restaurants nearby.Very friendly

2/10

Poor

04 Jun 2026

Korean

Stayed during the middle of Renovations BAD IDEA, the halls smelled like urine..no pool as advßßertised...mold

6/10

Pleasant

01 Jun 2026

Daniel

TV wasn’t programmed for viewing. The receptionist came to room and got it going.
Shower head had almost no pressure or water.
My wife thought the bed was uncomfortable .
Nothing available in the morning except coffee.
Overall, the room was very clean and nice.

Partner

6/10

Pleasant

31 May 2026

Christina

Idk it was a good in and out place but not a place to stay with the family. The property smelled of cigarettes and marijuana. Not a huge fan

Friends_and_family Family

8/10

Excellent

26 May 2026

Paula

Quiet and clean. I was on the 2nd floor with my dog, so it was a little on the noisy side.

Self

6/10

Pleasant

17 May 2026

Karla

The property is under construction and it's a very old building, issues with hot water. Room was spacious and staff was great. In reality, place shoukd nit ve open until it is fully renovated.

Friends

10/10

Exceptional

17 May 2026

Leelyn

I enjoyed my stay. Simple, clean and functional rooms served me well during the stay. Restaurants, stores and amenities are all within.walking or short drives. Excellent choice for cheap but comfy stays 👌

Friends

8/10

Excellent

16 May 2026

Jeremy

Under construction.

8/10

Excellent

15 May 2026

Tonya

The room was big and clean. They are under construction and remodeling the property so there was that but u think when they drove it going to be a beautiful motel

Friends

10/10

Exceptional

14 May 2026

Maria

Everything went smoothly

10/10

Exceptional

04 May 2026

James

Rooms clean, covered parking, nice staff

Partner

6/10

Pleasant

03 May 2026

Patrick

It was a fair stay, they aren’t going to wow anybody but the staff was very nice

4/10

Poor

02 May 2026

Kim

At 7:30 am they started hammering on level 4, I was on level 3, also got in shower and thought it was going to fall thru floor it was so creaky

Self

6/10

Pleasant

30 Apr 2026

christopher

Wish there was warning that construction is happening at the time of our stay. Also wish the bath towels were larger.

10/10

Exceptional

30 Apr 2026

Debra

The staff was so kind and helpful and knowledgeable not just the manager and desk clerks also the maintenance and housekeeping. What a wonderful stay. I will be telling everyone about it.

Partner

2/10

Poor

26 Apr 2026

Samantha

The property was run down, but they were clearly in the process of renovating. There were signs stating that there would be construction noise 8am-6pm. Not a problem. The room was clean, and decently appointed. The lighting is mismatched and some bulbs are bright white and hard on the eyes. Empty tissue box, but whatever. The issue is that the elevator has a sign saying do not go to the 4th floor because it’s under construction. My room was on the 3rd floor. I’m not sure why it was so critical for the room directly above me to have work done in the middle of the night! I’m talking power tools after midnight!! And when I told the front desk, she said she would “definitely be talking to them” about it!! There was a lot of movement on my floor and I was not comfortable leaving my room. Turns out that this hotel is not in the best spot. It’s set way back and the parking lot is dimly lit and a little creepy. Anyway, the people who work there are actually very nice, so it’s not like I was mistreated or anything, but there didn’t seem to be a lot of people staying there, so maybe don’t use power tools in the middle of the night above one of the few occupied rooms!!!!!!!

Self

10/10

Exceptional

24 Apr 2026

Prudence

Property is currently undergoing renovation and most of the facilities are old but their cleanliness and safety is 7.5/10. Front desk staff were very professional and friendly. I’m sure I’d like to stay again once renovation is completed.

Business Self

8/10

Excellent

24 Apr 2026

Janie

Room was clean, minor issues with the TV, but were fixed right away. Check in was quick

Self

4/10

Poor

12 Apr 2026

Delinda

Check in was ok but clerk was busy lecturing me on how things worked so finally get floor we were on and were greeted with car pee smell very stained up carpet finally in room all furniture was gross broken down and straight worn out! The bed was good enough but the pillows were just old lumpy and terrible. We walk out of the building to walk dogs to be greeted every time by people smoking right by the door which we had to walk thru the pet area was covered in tall weeds. This entire property has changed. I’m pretty sure they have several people who are taking up permanent residence at this location, felt more like a flop house than hotel. This will be my last time staying there

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Stan

In the process of remodeling and cleaning up the place

Self

2/10

Poor

13 Mar 2026

Elias

Pros: cheap, clean. Staff was nice.

Cons: sketchy area, feels like 1970s in rooms and exterior. Bed was awful, tiny pillows either concrete hard or super soft with no support. Entrance feels bare, smelled like garlic all on the 3rd floor. TV had mostly purple picture. The only saving grace .. we only had to deal with it for 1 night.

Partner

10/10

Exceptional

11 Mar 2026

andrea

Great stay

Friends

4/10

Poor

04 Mar 2026

Cesar

1. Pictures did not match what we showed up to.
2. The entire place reeks of urine and cigarettes
3. Sketchy people were coming in and out of the hotel, rooms and around the parking lot. Honestly none of us did feel safe and we would bring our valuables with us.
4. We had to close our door hard, almost slam it close, as it would not close properly
5. The room at first looked fine, but looking at it closer it was disgusting. The floor was sticky. The bed, pillows and sheets had a weird smell mixed with cigarettes.
6. Towels had weird stains on them
7. The shower curtain had very questionable dark brown stains/droplets on them
8. Sleeping was almost impossible. People would make noise at all hours, dragging and moving stuff around. People yelling and arguing.
Honestly it was like walking into a shelter.
9. Almost no one was ever at the front desk.
I would not recommend this place and would rather spend extra money at the nicer hotels around. And at least feel safer and clean.

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

Elaine

Staff smoked right outside the door. Someone else’s fecal matter came up in our toilet!!! Not an offer to come up and sanitize our toilet. Construction manager was rude and condescending when I was confused about the parking. If I could’ve canceled without being charged I would have.

10/10

Exceptional

02 Mar 2026

Lisa

Everything was great, and the person at the front desk brought decaf packets to my room when she wasn't able to find them quickly at her station. 🙂

Self

4/10

Poor

23 Feb 2026

Dave

No, they canceled my reservation before I arrived. The text apologized and said the property was closed.

10/10

Exceptional

23 Feb 2026

Sharon

Friendly staff, clean room and quiet

4/10

Poor

22 Feb 2026

Kasey

Room smelled horribly like cigarette smoke

Family_with_children

8/10

Excellent

20 Feb 2026

Monique

The staff was very friendly. The room was very clean. The place is a little run down but they are remodeling. Overall it was a good place to stay. I would stay there again

6/10

Pleasant

17 Feb 2026

Amy

The hotel is under construction. Room was ok, clean but older

8/10

Excellent

17 Feb 2026

Ronald

Friendly staff. Clean quiet room. Convenient location.

Self

10/10

Exceptional

15 Feb 2026

andrea

Clean, great space 👌

6/10

Pleasant

15 Feb 2026

Brian

Yes

2/10

Poor

14 Feb 2026

Sara

It smells like an ash try construction right above us could not sleep

4/10

Poor

08 Feb 2026

James

I usually always stay there when traveling to Salem, but this time they gave us a third floor room and remodeling is going on in the 4th floor. Whoever is working up there started early for a Sunday morning and we were woke up by the hammering and dropping if tools. I complained to the front desk but got the usual “we will let the manager know”. I won’t stay there again if they try to book us right under a construction site.

Partner

10/10

Exceptional

05 Feb 2026

Ronald

Staff was nice, room clean, may stay was pleasant.

Self

10/10

Exceptional

03 Feb 2026

Janie

Helpful and friendly staff, cleanliness of the property and room covered parking 😇

8/10

Excellent

03 Jan 2026

Kent

Nice big room / almost like a suite. The room was great but overall property run down. No breakfast available. Seemed like there were long-term residents living there.

Leisure Self

4/10

Poor

15 Dec 2025

Meg

Staff and the outdated facility even after they went through a remodel.

Business Self

10/10

Exceptional

30 Nov 2025

andrea

Had a great night, everything was and quiet.

10/10

Exceptional

29 Nov 2025

Anna

The room was spacious and suet clean.

Leisure Family_with_children

10/10

Exceptional

13 Nov 2025

Layne

My room was clean, quiet and comfortable. It had all of the things I needed to feel at home. The covered parking was convenient and the staff were friendly and helpful especially evening the desk person Alexis. She was fun to talk to, informative friendly and super helpful. When I come back to Salem I will definitely stay at The Shiloh Inn again.

Self

8/10

Excellent

12 Nov 2025

Kristie

While not super up-to-date, the room was very roomy and spotless. It is pet-friendly so worked for our weekend in Salem. The front desk staff were friendly. We didn’t encounter any other staff during our stay. There was no breakfast offered do cannot comment on that. (I think the breakfast room was bring renovated.)

The hotel is tall and set back off the street behind a diner and small strip mall. The entrance to pull into to reach the hotel was not immediately obvious at night because the signage was low, unlit and included a list of other businesses.

Partner

10/10

Exceptional

09 Nov 2025

Honee

The room was very clean, cozy and the front desk lady was so sweet and very accommodating.

2/10

Poor

30 Oct 2025

Xochihl

No one on site when checking in, took about 15 minutes for someone to come to the front desk. Hallways smell like pee. Bed bugs on bed

6/10

Pleasant

28 Oct 2025

Mark B

Have stayed previously and it was a lot better. Requested to have clean towels daily, had to go to front desk to get towels. Was informed they were short staffed. Understand being shortstaffed; however, stayed seven days and room was only straightened out two days.
Also, the last two nights I was there there was people running in the hallways and talking loud and music after midnight.

Leisure Self

10/10

Exceptional

20 Oct 2025

Diana

The reception desk was very good at explaining how important it was to keep your car parked in between two ends of the hotel in order for you to avoid getting towed. Parking was close to the building and around the building. The front desk was able to find my reservation very quickly so I could tell that they were prepared. Another client has said that she was really busy but she still is very kind and happy. I really appreciated her positive customer service mindset. She explained different things for me. Went up to my room and I was impressed with house Spacey the room was. I was more impressed that the building itself probably of course is not the newest but it was very well cared for very clean and had so much space to put your personal belongings too. Just going into the room was a large mirror in front of the sink and the counter space around the sink was large enough then there was a lower counter space next to that attached where you could put your other belongings or your tote bags. Then when you walked into the space close to your bed bed sheets were folded under the mattress tightly clean everything the counters were clean that you put you're provided a little bit of everything. I was grateful for some hotels that have a lower price like this one had for me you don't get soap or conditioner or anything like that but this place did have all the basics. The offered you soap of course for your hands so for bathing a small shampoo small conditioner extra toilet paper.

10/10

Exceptional

18 Oct 2025

Veera

Ok property and room

Leisure Partner

4/10

Poor

16 Oct 2025

Margaret

TV didn't work

6/10

Pleasant

15 Oct 2025

jennifer

Room had trash in the kitchen area.
Mold around the tub

Leisure Partner

10/10

Exceptional

14 Oct 2025

Carolyn

Room size was good. Shower is very nice with several safety bars.

Leisure

10/10

Exceptional

14 Oct 2025

Teresa

The staff was very friendly & helpful.

Leisure Partner

2/10

Poor

12 Oct 2025

Nick

Room was run down and super dirty and not sanitary. So much my wife refused to take her shoes off or use any of the bedding or pillows. Supposed to stay 3 days checked in late around 10pm woke up checked out and went to another hotel

Friends_and_family Family

6/10

Pleasant

11 Oct 2025

Bill

Staff were great

Leisure Family

8/10

Excellent

09 Oct 2025

David

Our stay was overall comfortable. The staff was nice and communicated well.
Overall the rooms are just dated as expected. I would stay again

Friends_and_family Family

8/10

Excellent

07 Oct 2025

Gregory

No kitchen
The ac worked good

Leisure Friends

2/10

Poor

06 Oct 2025

Brason

.

8/10

Excellent

01 Oct 2025

Seth

The staff were friendly and welcoming. My room was clean, quite large, and comfortable. The lobby is pretty bare, with just a few chairs and tables and complimentary coffee which I did not try. The elevator flooring is in need of replacment (missing linoleum in places). There are several shops and restaurants in walking distance. I ate at the Sassy Onion and recommend it highly based on my one meal and the crowd that was waiting to be seated.

Leisure Self

2/10

Poor

29 Sep 2025

Alexandria

This hotel was super fun D

10/10

Exceptional

29 Sep 2025

Charles

Very comfortable and clean room

Leisure Partner

8/10

Excellent

28 Sep 2025

Kimberly

The room was clean and tidy, everything was in working order. It could use some cosmetic fixing. Stay was pleasant and quiet. However, the parking lot and pet areas are in need of desperate attention. I would not stay again with a pet as the pet area is atrocious and in need of cleaning. After discovering this we walked elsewhere do to minimizing exposures to disease and parasites.

Leisure Pet

4/10

Poor

28 Sep 2025

Nick Clyde

Staying at subsidized housing

Shilon is a ghost of itself . In its day, premier hotel. Now it is basically dive. Check in >a person basically jams mismatched and.a green clump hair on.top of.head. checked.us in for.first.of.2 nights we.prepaid. next day.we.return from all.day tournament.to be locked out. Check in again. Never saw logo wearing employee. Room was clean per.say but.horrible condition. Donation level furnishings. Elevator floor has wear holes and is held down w painters tape..not.duct.tape which ..if you know you know. Definitely should have stayed at double tree across street or comfort in 2 blocks away.

Business

4/10

Poor

25 Sep 2025

Rob

Poor room quality and customer service

1. TV was not working properly and staff was aware of this when we checked in (after we requested a different room/TV, they noted that the parts were on order for repair), but did not tell us upon check in and refused to allow us to switch rooms or switch TV's with another room
2. Listing was for one king bed and one double bed, but the double bed ended up being a very uncomfortable pull out sofa bed. This was not disclosed in the booking process, and seems like this should have been disclosed.

Friends_and_family Family

6/10

Pleasant

25 Sep 2025

Tirth

Rooms are old, renovation requires

Leisure Family

2/10

Poor

24 Sep 2025

sharon

Property was in a fair location. I was very disappointed in the cleanliness example front entrance had bird poop all over entry way. It needed a good cleaning. Elevator's fooring was badly damaged and needed replacing. Our room 's furniture was ripped and torn. In general the whole was building was badly worn down. Needs repainting and deep cleaning.

Leisure Family

6/10

Pleasant

22 Sep 2025

Dora

Not sure of surrounding area

Leisure Partner

8/10

Excellent

22 Sep 2025

JoAnn

60th South Salem Class Reunion

The room had the smell of cigarette smoke, but after opening the window it was fine. Bed was comfortable and room clean.

Partner

2/10

Poor

20 Sep 2025

Toni

The website says that this property is pet friendly The Shiloh Inn Motel, and they will not accept cats which I think they should specify that. And I was told over and over again that it was a corporate decision, but she couldn’t tell me why so I think also she was very rude And so I was turned away because I had a cat and not a dog so beware if you have a cat, they’re not pet friendly.

2/10

Poor

20 Sep 2025

Jennifer

Bad bad doesn’t honor cancellations

I canceled my reservation and week before my stay. And yall still charged me. I am very unhappy. And would like a refund.

Self

6/10

Pleasant

19 Sep 2025

Julio

Nice location. All stores close ..

To stay is ok, it is just need a little more clean and the parking lot needs pression washer.

Friends_and_family Family

6/10

Pleasant

16 Sep 2025

Machelle

No room services

Leisure Partner

4/10

Poor

15 Sep 2025

Brenda

The roof in the shower was falling down, spots on the floor, pillows were aweful

Leisure Family

8/10

Excellent

14 Sep 2025

Cindy

For the price, it was a great place to stay, and the staff was great. I felt safe. Not a lot of road noise. Easy on and off the freeway.

Leisure

10/10

Exceptional

14 Sep 2025

Noemy

The air conditioning kicked in pretty quick for a warm night.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Neena

No automatic opening doors to get into the hotel. Difficult to navigate with luggage.

Leisure Family

6/10

Pleasant

13 Sep 2025

Francisco

None

Leisure

10/10

Exceptional

13 Sep 2025

Steven

Wonderful stay

Fantastic price and nice size room. Air conditioning works amazing. Hotel staff very courteous and helpful. This is our go to hotel.

Friends_and_family Family

8/10

Excellent

13 Sep 2025

Justin

Nice hotel

Stay was fine, room was clean, sad the pool was under renovation. Looked forward to that but overall we loved our stay!

Friends_and_family Family

10/10

Exceptional

13 Sep 2025

David

Nice and clean

Business_and_leisure Family

8/10

Excellent

09 Sep 2025

Edgar

Surrounding area leaves a lot to be desired, but had no complaints about hotel itself.

Self

10/10

Exceptional

08 Sep 2025

David

Nice and clean.

Business_and_leisure Pet

8/10

Excellent

08 Sep 2025

Chane'

Overall, the hotel was ok. The staff was amazing, very nice, and caring. If you drive a large SUV or a Truck, the parking is very challenging.

Business Self

10/10

Exceptional

07 Sep 2025

estefania

The person working the front desk when we checked in was very nice. I think their name was Marlyn but I can’t remember, but he was friendly.

Leisure Partner

6/10

Pleasant

07 Sep 2025

Shannon

Clean and okay enough bed and otherwise dingy

Completely average. Okay price for an okay crash pad. The bed was comfortable and clean enough but the rest was dingy. No breakfast (couldn’t find clear info), closed amenities. Coffee bar available with powdered creamer. Toilet ran all night. Totally okay for a totally okay price but if it was more than ~$75 I paid it wouldn’t really be so okay.

8/10

Excellent

01 Sep 2025

Beatriz

The room was not fully swept. The beds seemed small but the price was reasonable.

Leisure Family