Shilo Inn Suites Salem

10/10

Exceptional

11 Mar 2026

andrea

Great stay

Friends

4/10

Poor

04 Mar 2026

Cesar

1. Pictures did not match what we showed up to.
2. The entire place reeks of urine and cigarettes
3. Sketchy people were coming in and out of the hotel, rooms and around the parking lot. Honestly none of us did feel safe and we would bring our valuables with us.
4. We had to close our door hard, almost slam it close, as it would not close properly
5. The room at first looked fine, but looking at it closer it was disgusting. The floor was sticky. The bed, pillows and sheets had a weird smell mixed with cigarettes.
6. Towels had weird stains on them
7. The shower curtain had very questionable dark brown stains/droplets on them
8. Sleeping was almost impossible. People would make noise at all hours, dragging and moving stuff around. People yelling and arguing.
Honestly it was like walking into a shelter.
9. Almost no one was ever at the front desk.
I would not recommend this place and would rather spend extra money at the nicer hotels around. And at least feel safer and clean.

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

Elaine

Staff smoked right outside the door. Someone else’s fecal matter came up in our toilet!!! Not an offer to come up and sanitize our toilet. Construction manager was rude and condescending when I was confused about the parking. If I could’ve canceled without being charged I would have.

10/10

Exceptional

02 Mar 2026

Lisa

Everything was great, and the person at the front desk brought decaf packets to my room when she wasn't able to find them quickly at her station. 🙂

Self

4/10

Poor

23 Feb 2026

Dave

No, they canceled my reservation before I arrived. The text apologized and said the property was closed.

10/10

Exceptional

23 Feb 2026

Sharon

Friendly staff, clean room and quiet

4/10

Poor

22 Feb 2026

Kasey

Room smelled horribly like cigarette smoke

Family_with_children

8/10

Excellent

20 Feb 2026

Monique

The staff was very friendly. The room was very clean. The place is a little run down but they are remodeling. Overall it was a good place to stay. I would stay there again

6/10

Pleasant

17 Feb 2026

Amy

The hotel is under construction. Room was ok, clean but older

8/10

Excellent

17 Feb 2026

Ronald

Friendly staff. Clean quiet room. Convenient location.

Self

10/10

Exceptional

15 Feb 2026

andrea

Clean, great space 👌

6/10

Pleasant

15 Feb 2026

Brian

Yes

2/10

Poor

14 Feb 2026

Sara

It smells like an ash try construction right above us could not sleep

4/10

Poor

08 Feb 2026

James

I usually always stay there when traveling to Salem, but this time they gave us a third floor room and remodeling is going on in the 4th floor. Whoever is working up there started early for a Sunday morning and we were woke up by the hammering and dropping if tools. I complained to the front desk but got the usual “we will let the manager know”. I won’t stay there again if they try to book us right under a construction site.

Partner

10/10

Exceptional

05 Feb 2026

Ronald

Staff was nice, room clean, may stay was pleasant.

Self

10/10

Exceptional

03 Feb 2026

Janie

Helpful and friendly staff, cleanliness of the property and room covered parking 😇

8/10

Excellent

03 Jan 2026

Kent

Nice big room / almost like a suite. The room was great but overall property run down. No breakfast available. Seemed like there were long-term residents living there.

Leisure Self

4/10

Poor

15 Dec 2025

Meg

Staff and the outdated facility even after they went through a remodel.

Business Self

10/10

Exceptional

30 Nov 2025

andrea

Had a great night, everything was and quiet.

10/10

Exceptional

29 Nov 2025

Anna

The room was spacious and suet clean.

Leisure Family_with_children

10/10

Exceptional

13 Nov 2025

Layne

My room was clean, quiet and comfortable. It had all of the things I needed to feel at home. The covered parking was convenient and the staff were friendly and helpful especially evening the desk person Alexis. She was fun to talk to, informative friendly and super helpful. When I come back to Salem I will definitely stay at The Shiloh Inn again.

Self

8/10

Excellent

12 Nov 2025

Kristie

While not super up-to-date, the room was very roomy and spotless. It is pet-friendly so worked for our weekend in Salem. The front desk staff were friendly. We didn’t encounter any other staff during our stay. There was no breakfast offered do cannot comment on that. (I think the breakfast room was bring renovated.)

The hotel is tall and set back off the street behind a diner and small strip mall. The entrance to pull into to reach the hotel was not immediately obvious at night because the signage was low, unlit and included a list of other businesses.

Partner

10/10

Exceptional

09 Nov 2025

Honee

The room was very clean, cozy and the front desk lady was so sweet and very accommodating.

2/10

Poor

30 Oct 2025

Xochihl

No one on site when checking in, took about 15 minutes for someone to come to the front desk. Hallways smell like pee. Bed bugs on bed

6/10

Pleasant

28 Oct 2025

Mark B

Have stayed previously and it was a lot better. Requested to have clean towels daily, had to go to front desk to get towels. Was informed they were short staffed. Understand being shortstaffed; however, stayed seven days and room was only straightened out two days.
Also, the last two nights I was there there was people running in the hallways and talking loud and music after midnight.

Leisure Self

10/10

Exceptional

20 Oct 2025

Diana

The reception desk was very good at explaining how important it was to keep your car parked in between two ends of the hotel in order for you to avoid getting towed. Parking was close to the building and around the building. The front desk was able to find my reservation very quickly so I could tell that they were prepared. Another client has said that she was really busy but she still is very kind and happy. I really appreciated her positive customer service mindset. She explained different things for me. Went up to my room and I was impressed with house Spacey the room was. I was more impressed that the building itself probably of course is not the newest but it was very well cared for very clean and had so much space to put your personal belongings too. Just going into the room was a large mirror in front of the sink and the counter space around the sink was large enough then there was a lower counter space next to that attached where you could put your other belongings or your tote bags. Then when you walked into the space close to your bed bed sheets were folded under the mattress tightly clean everything the counters were clean that you put you're provided a little bit of everything. I was grateful for some hotels that have a lower price like this one had for me you don't get soap or conditioner or anything like that but this place did have all the basics. The offered you soap of course for your hands so for bathing a small shampoo small conditioner extra toilet paper.

10/10

Exceptional

18 Oct 2025

Veera

Ok property and room

Leisure Partner

4/10

Poor

16 Oct 2025

Margaret

TV didn't work

6/10

Pleasant

15 Oct 2025

jennifer

Room had trash in the kitchen area.
Mold around the tub

Leisure Partner

10/10

Exceptional

14 Oct 2025

Carolyn

Room size was good. Shower is very nice with several safety bars.

Leisure

10/10

Exceptional

14 Oct 2025

Teresa

The staff was very friendly & helpful.

Leisure Partner

2/10

Poor

12 Oct 2025

Nick

Room was run down and super dirty and not sanitary. So much my wife refused to take her shoes off or use any of the bedding or pillows. Supposed to stay 3 days checked in late around 10pm woke up checked out and went to another hotel

Friends_and_family Family

6/10

Pleasant

11 Oct 2025

Bill

Staff were great

Leisure Family

8/10

Excellent

09 Oct 2025

David

Our stay was overall comfortable. The staff was nice and communicated well.
Overall the rooms are just dated as expected. I would stay again

Friends_and_family Family

8/10

Excellent

07 Oct 2025

Gregory

No kitchen
The ac worked good

Leisure Friends

2/10

Poor

06 Oct 2025

Brason

.

8/10

Excellent

01 Oct 2025

Seth

The staff were friendly and welcoming. My room was clean, quite large, and comfortable. The lobby is pretty bare, with just a few chairs and tables and complimentary coffee which I did not try. The elevator flooring is in need of replacment (missing linoleum in places). There are several shops and restaurants in walking distance. I ate at the Sassy Onion and recommend it highly based on my one meal and the crowd that was waiting to be seated.

Leisure Self

2/10

Poor

29 Sep 2025

Alexandria

This hotel was super fun D

10/10

Exceptional

29 Sep 2025

Charles

Very comfortable and clean room

Leisure Partner

8/10

Excellent

28 Sep 2025

Kimberly

The room was clean and tidy, everything was in working order. It could use some cosmetic fixing. Stay was pleasant and quiet. However, the parking lot and pet areas are in need of desperate attention. I would not stay again with a pet as the pet area is atrocious and in need of cleaning. After discovering this we walked elsewhere do to minimizing exposures to disease and parasites.

Leisure Pet

4/10

Poor

28 Sep 2025

Nick Clyde

Staying at subsidized housing

Shilon is a ghost of itself . In its day, premier hotel. Now it is basically dive. Check in >a person basically jams mismatched and.a green clump hair on.top of.head. checked.us in for.first.of.2 nights we.prepaid. next day.we.return from all.day tournament.to be locked out. Check in again. Never saw logo wearing employee. Room was clean per.say but.horrible condition. Donation level furnishings. Elevator floor has wear holes and is held down w painters tape..not.duct.tape which ..if you know you know. Definitely should have stayed at double tree across street or comfort in 2 blocks away.

Business

4/10

Poor

25 Sep 2025

Rob

Poor room quality and customer service

1. TV was not working properly and staff was aware of this when we checked in (after we requested a different room/TV, they noted that the parts were on order for repair), but did not tell us upon check in and refused to allow us to switch rooms or switch TV's with another room
2. Listing was for one king bed and one double bed, but the double bed ended up being a very uncomfortable pull out sofa bed. This was not disclosed in the booking process, and seems like this should have been disclosed.

Friends_and_family Family

6/10

Pleasant

25 Sep 2025

Tirth

Rooms are old, renovation requires

Leisure Family

2/10

Poor

24 Sep 2025

sharon

Property was in a fair location. I was very disappointed in the cleanliness example front entrance had bird poop all over entry way. It needed a good cleaning. Elevator's fooring was badly damaged and needed replacing. Our room 's furniture was ripped and torn. In general the whole was building was badly worn down. Needs repainting and deep cleaning.

Leisure Family

6/10

Pleasant

22 Sep 2025

Dora

Not sure of surrounding area

Leisure Partner

8/10

Excellent

22 Sep 2025

JoAnn

60th South Salem Class Reunion

The room had the smell of cigarette smoke, but after opening the window it was fine. Bed was comfortable and room clean.

Partner

2/10

Poor

20 Sep 2025

Toni

The website says that this property is pet friendly The Shiloh Inn Motel, and they will not accept cats which I think they should specify that. And I was told over and over again that it was a corporate decision, but she couldn’t tell me why so I think also she was very rude And so I was turned away because I had a cat and not a dog so beware if you have a cat, they’re not pet friendly.

2/10

Poor

20 Sep 2025

Jennifer

Bad bad doesn’t honor cancellations

I canceled my reservation and week before my stay. And yall still charged me. I am very unhappy. And would like a refund.

Self

6/10

Pleasant

19 Sep 2025

Julio

Nice location. All stores close ..

To stay is ok, it is just need a little more clean and the parking lot needs pression washer.

Friends_and_family Family

6/10

Pleasant

16 Sep 2025

Machelle

No room services

Leisure Partner

4/10

Poor

15 Sep 2025

Brenda

The roof in the shower was falling down, spots on the floor, pillows were aweful

Leisure Family

8/10

Excellent

14 Sep 2025

Cindy

For the price, it was a great place to stay, and the staff was great. I felt safe. Not a lot of road noise. Easy on and off the freeway.

Leisure

10/10

Exceptional

14 Sep 2025

Noemy

The air conditioning kicked in pretty quick for a warm night.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Neena

No automatic opening doors to get into the hotel. Difficult to navigate with luggage.

Leisure Family

6/10

Pleasant

13 Sep 2025

Francisco

None

Leisure

10/10

Exceptional

13 Sep 2025

Steven

Wonderful stay

Fantastic price and nice size room. Air conditioning works amazing. Hotel staff very courteous and helpful. This is our go to hotel.

Friends_and_family Family

8/10

Excellent

13 Sep 2025

Justin

Nice hotel

Stay was fine, room was clean, sad the pool was under renovation. Looked forward to that but overall we loved our stay!

Friends_and_family Family

10/10

Exceptional

13 Sep 2025

David

Nice and clean

Business_and_leisure Family

8/10

Excellent

09 Sep 2025

Edgar

Surrounding area leaves a lot to be desired, but had no complaints about hotel itself.

Self

10/10

Exceptional

08 Sep 2025

David

Nice and clean.

Business_and_leisure Pet

8/10

Excellent

08 Sep 2025

Chane'

Overall, the hotel was ok. The staff was amazing, very nice, and caring. If you drive a large SUV or a Truck, the parking is very challenging.

Business Self

10/10

Exceptional

07 Sep 2025

estefania

The person working the front desk when we checked in was very nice. I think their name was Marlyn but I can’t remember, but he was friendly.

Leisure Partner

6/10

Pleasant

07 Sep 2025

Shannon

Clean and okay enough bed and otherwise dingy

Completely average. Okay price for an okay crash pad. The bed was comfortable and clean enough but the rest was dingy. No breakfast (couldn’t find clear info), closed amenities. Coffee bar available with powdered creamer. Toilet ran all night. Totally okay for a totally okay price but if it was more than ~$75 I paid it wouldn’t really be so okay.

8/10

Excellent

01 Sep 2025

Beatriz

The room was not fully swept. The beds seemed small but the price was reasonable.

Leisure Family

8/10

Excellent

01 Sep 2025

Tammy

Staff was kind switched rooms for us with no questions asked. Clean .

Leisure Family

2/10

Poor

01 Sep 2025

Miguel

Take out of your list

Leisure Partner

10/10

Exceptional

01 Sep 2025

Nicolas

Convenient location, friendly staff, and food options nearby.

Leisure Pet

4/10

Poor

31 Aug 2025

Elisha

The lady at the front desk was rude at check in and check out. Walk paper pealing, mold in the shower, felt like you might fall throne shower to the room below because when step into the tub if made boat it flexed, curtains half off the rod… in general very poor condition.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Samantha

Everything was clean and the room had plenty of space

4/10

Poor

30 Aug 2025

Tim

Was top floor. Door didn't lock. Tv didn't work with remote. And smells bad but had roof over our head at least for our anniversary

Partner

6/10

Pleasant

29 Aug 2025

Verified traveler

Sketchy and unkempt

Front staff was very friendly, but the area is quite sketchy and the building/rooms are in disrepair. There was a very strong smell of bleach when I entered my room, which I guess means it’s clean, at least. It’s also difficult to see where to turn into from Market Street and the parking lot isn’t well defined, front desk has to warn everyone where they can and can’t park. Certainly not anywhere near the standards I thought Shilo Inns upheld.

Self

8/10

Excellent

27 Aug 2025

Bryan

Property is very dated, house keeping and other staff were great. Kind of looks like they don’t have a maintenance guy. Bunch of easy small jobs. All an all good place to sleep

10/10

Exceptional

26 Aug 2025

Verified traveler

We love the covered parking

We particularly loved the covered parking and convenient access through back door and to the elevator.

Partner

8/10

Excellent

24 Aug 2025

Michele

Stayed overnight driving too and from our destination. Convenient location just off freeway. Good for overnight stop. Staff very friendly and helpful especially Cassia

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Anneliese

State Fair 2025!

Super friendly staff! The ac was on when i entered my room. It was almost 100 degrees outside! Beds were super comfy!

Friends_and_family Family

8/10

Excellent

23 Aug 2025

Kelly

Room was clean and ac worked really well. Staff were very accommodating. Older building but a good stay.

Leisure Self

6/10

Pleasant

23 Aug 2025

Tom

No breakfast, needs updating on maintenance.

6/10

Pleasant

22 Aug 2025

Christian

Carpet was sticky for some reason

Leisure Family

8/10

Excellent

22 Aug 2025

Christian

Carpet was sticky for some reason other wise stay was great

Leisure Family

6/10

Pleasant

20 Aug 2025

Peter

This is a decent motel. It was clean. The room was spacious with a microwave and refrigerator. It's a bit dated. The furniture is old and rather worn. It has only one elevator, which can get busy at times. There was plenty of parking when I was there. One restaurant is located next door for breakfast and lunch.

Leisure Self

8/10

Excellent

18 Aug 2025

jennifer

Older building, smells like old Smokey carpet

2/10

Poor

18 Aug 2025

Laurie

The staff was kind, but the hotel is old. The elevator had a hotel in the floor which was covered with blue tape. The first room I was in had broken curtains, smelled like smoke, and had old chipped furniture. I changed rooms, and it had an old smell. I opened the windows and turned on the air which helped a little .The couch had rips in it. The bed was uncomfortable, and the pillows were small little squares. If I was staying more than 1 night I would have left and went to a different hotel. I will not be returning to this establishment!

Partner

4/10

Poor

17 Aug 2025

Gina

Very run down, pillows were throw pillow size, furniture falling apart. Pay a little more and get something decent

Leisure Family

4/10

Poor

17 Aug 2025

Michael

The place needs a serious renovation. It smells horrible and has to get a room change. And per the receptor I wasn’t the first one to request a similar change. Tons of people had snuck in dogs to a floor where dogs weren’t allowed. The dogs even got into a fight when I was arriving to my first room. Horrible.

Leisure Self

8/10

Excellent

17 Aug 2025

Li

The staffs are nice and professional. The beds are clean and comfortable.

Leisure Family

10/10

Exceptional

12 Aug 2025

Rahjeen

Large clean rooms. Very quiet.

Leisure Self

10/10

Exceptional

12 Aug 2025

Steven

Easy access but a little hard to fine better signage

6/10

Pleasant

12 Aug 2025

Celina

Unfortunately it wasn’t a good experience. The first room that we got, it was not ready. Beds were unmade and trash bins full. We had to go back and ask for another one. The other that we got was better but still not quite clean either. I won’t detail everything that I found but just the major that bothered me.The rooms are very outdated, there were pretty big stains on the carpet, the tub would squeak every time you moved,I found a few hairs on the towels and the room had this musty smell to it. Overall the property is old and very outdated.

Leisure Family

8/10

Excellent

10 Aug 2025

Hailey

The staff who checked us in were so friendly and welcoming, which made a great first impression. The room itself was clean and comfortable, though I did notice a small red stain on the floor near the door and a light out by the window. Other than that, everything was pleasant.

Leisure Partner

8/10

Excellent

08 Aug 2025

Tanya

Rooms were clean and spacious

Leisure Family

8/10

Excellent

07 Aug 2025

Christina

We got a non smoking room yet the whole hotel smelled of cigarettes. The halls were so old and smelly. We got this hotel because it said it had a pool and free breakfast, but it didn't have either. Beds were not the most comfortable. You get what you pay for.

Leisure Family

2/10

Poor

05 Aug 2025

Zachary

Room smelt of cigarette smoke and room was super dirty. Pull out couch was full of crumbs and dirty sheets. Absolute terrible place. 0 star never ever stay there take my word for it. Grungy crackers room there for one night stands. Stay away!

Leisure Friends

10/10

Exceptional

05 Aug 2025

Jerri

The property is older but nice. Cant beat the price.

Leisure

8/10

Excellent

03 Aug 2025

Jeffry

Perfect if you're traveling with a 2 year old Boston terrier and 15 month old, 31 pound Labrador retriever! Washable floors, no lush carpet. So this particular accommodation was not a luxurious stay but it was what we needed. Price was fine. Staff very friendly.

6/10

Pleasant

02 Aug 2025

Lysa Marie

No food

Leisure Family

8/10

Excellent

02 Aug 2025

Deborah

Not a luxury hotel, but very nice hotel at a reasonable price. With renovations in progress for pool are, it will rank higher.

Leisure Family

6/10

Pleasant

28 Jul 2025

Yiri

The condition of the property itself is not good at all
The are where the coffee table they have is dirty
It wasn’t good

Business Family

8/10

Excellent

25 Jul 2025

Sridar

Its an ok place to stay. Excpet the owner all stafss are good it seems.

Leisure Self

8/10

Excellent

21 Jul 2025

Jose

We had a total of 4 bedrooms, 2 of which where very clean and in good condition but the other 2 had the furniture in very rough shape. Staff was very friendly and quick to check us in. Hotel is in a great location, with restaurants and attractions for kids withing walkin distance. Pool was not in service and breakfast is not offered.

Friends_and_family Family

6/10

Pleasant

20 Jul 2025

Michael

This was what you would expect for a Shiloh Inn.

Leisure Family