Hotel Bouganville

Italy , Potenza
PICERNO (PZ), S P 83
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50 reviews shown

6/10

Pleasant

31 Dec 2024

Sage H

I might think twice before returning

We traveled through Europe for two to three months every year. So, we have made it a habit to choose different hotels to have different experiences.we choose our hotels by our own feelings. This place looked beautiful from the outside and a beautiful interior presentation. To sadly find out that the hotel customer service did not match its beauty.
Front desk reception was difficult and challenging with very unhappy faces.
Breakfast staff was unfriendly and could not get a welcome smile from them. Dinner staff was just as unfriendly. I might say to be fair the housekeepers were very nice and helpful.probably to fair the staff is overworked at the same time if they want to be in the hospitality business they want to trained the staff to be friendly.

Partner

10/10

Exceptional

13 Oct 2024

Duncan

Letizia on reception was excellent as was Salvatore in the restaurant both delivering an outstanding customer experience, the hotel though sprawling is excellent lots of lifts and a few stairs to navigate but outstanding
Thanks we will be back

Business_and_leisure Partner

10/10

Exceptional

25 Sep 2024

Alex

This is a modern and serine location set against the backdrop of a beautiful hilltop village. The rooms are very comfortable. The restaurant is excellent. If you want spa services you should make sure to book well in advance.

Partner

10/10

Exceptional

11 Apr 2024

Paul

Recommended. Lovely hotel - beautiful view to local hilltop village. Nice high end restaurant. Great 25m swimming pool - is shared with child lessons - we asked nicely and got our own lane most of the time. Area has lots of proper old Italy to explore and discover.

Leisure Family

10/10

Exceptional

04 Apr 2024

Lalitha

Great property and very courteous and helpful staff. The Maior restaurant had the best food. We have been in Italy for 10 Days and had our best pasta dish here. Great selection for breakfast. The location is outstanding with a view of the City center of Picerno. Wish we could have stayed there for a couple more days! Definitely will be revisiting this resort in the future.

Leisure

8/10

Excellent

12 Nov 2023

Mark

Room was spacious, nice shower. Lack of surfaces to store toiletries

Leisure Partner

6/10

Pleasant

20 Aug 2023

Vendula

The hotel itself was very nice. Everything was clean and bed was comfortable.

We were a little bit confused about some staff of the hotel. They treated us differently than other hotel guests. we felt overlooked and unwanted.

Leisure Pet

2/10

Poor

01 Aug 2023

larry

Excellent balue

Leisure

10/10

Exceptional

23 Jul 2023

FARIBORZ

Beautiful hotel in a perfect natural setting. Wonderful staff and excellent meals. We had a wonderful dinner and excellent breakfast with great and friendly staff. Highly recommend it.

Business_and_leisure Friends

10/10

Exceptional

26 May 2019

Verified traveler

Everything was good. Maybe little bit of improvement of Breakfast menu would be greatly helpful your hotel’s review.
Exceptionally kind an friendly staffs.

6/10

Pleasant

04 May 2019

Verified traveler

Good but middle of nowhere on a steep hill. But overall good

Business Self

10/10

Exceptional

01 Oct 2018

valery

Amazing Hotel !!!

Absolutely beautiful hotel, everything is perfect, incredible design , huge rooms and bathroom, terrasse.
Friendly and helpful front desk staff.
Breakfast and dinner were great . Waiter at the restaurant is truly professional and simply GREAT!!!

Partner

10/10

Exceptional

10 Sep 2018

Dean

Great stay

Really enjoyed my stay, layout of the hotel is very strange, as it’s on many different levels.
Rooms are large, comfy and modern.
Breakfast is ok, more suited to the continental traveller, lots of cake etc....

Partner

8/10

Excellent

01 Oct 2017

Judy

Book in the off-season if you're after solitude

The resort was nestled in the hills of Italy which would've been OK except for road construction enroute. The reception and our room was amazing. We were the only guests for dinner that evening in the dining room, but had great service and the food was exceptional. Apparently they are a big wedding venue. Breakfast was weak and we had to request cheese and meat because there were so few items on their buffet. Oh well, they almost got it right.

Partner

8/10

Excellent

12 Sep 2016

Damjan

Comfortable, new, a bit too \"architectural\".

Complicated access to our room - two lifts and many corridors, no gps :). Architects are not very practical people. Cold fried eggs at breakfast. Otherwise everything was great.

Family

8/10

Excellent

03 Jun 2016

Verified traveler

good view and very kind stuffs

Stuffs were very kind especially even we were late for breakfast hours, they still wait and let us ate.

Partner

10/10

Exceptional

17 May 2016

G. Salpeter

A visit in the south

This hotel is a must to stay every single thing in this place is 11 out of 10 room resturant evening and breakfast fantastic, the position as far as the view wonderfull don't miss a stay.

8/10

Excellent

18 Apr 2016

Verified traveler

It appears that this hotel is used for events and maybe business meetings. It has unusual, but interesting architecture. Our room was very spacious with nice linens, great bathroom and beautiful views of Picerno.

Partner

10/10

Exceptional

26 Sep 2015

Robyn

A Gem of a Find

What a gem of a find. Hotel is a little dated but extremely comfortable and clean. Staff went out of their way to be of assistance. We had lunch and dinner at the hotel as there is not much else around. Breakfast was included and very good. The meals were very reasonable and the service impeccable, mainly silver service. The hotel is more like a six star then a four star property. Would definitely stay there again

Partner

8/10

Excellent

14 Sep 2015

Verified traveler

Quiet location in the mountains

This hotel seems to cater for Wedding receptions. We did not see many other guests.

10/10

Exceptional

17 Aug 2015

Steve

A+

Definitely very relaxing ! Top quality.
It is the kind of place where you know that whoever is behind it created it out of passion and love for the hotel industry.

Family

10/10

Exceptional

28 Jun 2015

michael

Gorgeous place!

This has got to be one of if not the best Hotels we have ever stayed at, sat on the balcony taking in the sun and with a view to die for the staff could not do enough for you, the food and service were excellent thank you! Would highly recommend even though it's a very rural location

Partner

10/10

Exceptional

16 Jul 2013

Great place to stop along the way---to the west

Very nice hotel, in a remote area of italy , but a great stop along your drive to the west coast... Everyone was happy to help us , they spoke little english , but went out of there way to help.. The restaurant was GREAT, the chief made a amazing meal... the suff tried so hard to help and understand us.. we made it work and it was a great overnight stop and stay for some rest

Family

10/10

Exceptional

07 Jul 2013

Tony

Visit to Basilicata

The hotel is unusual in design as mentioned in other reviews. However, it is a fabulous facility. It is primarily built as an event hotel but just staying as a hotel guest you are treated wonderfully. The entire staff of the hotel is quiet/soft sopken and extremely helpful to any need. Location is incomparable as you look out over to the hillside town of Picerno. No matter where you are in this hotel you look out at Picerno and that beautiful vista. The gardens are maintained beautifully. The entire hotel is custom built from handrails, walls of stone, floors of multicolored tiles, everything must have been done by craftsmen. Basilicata is not on the usual Italian tourist route but is an area of Italian that rivals Tuscany in visual landscape. It is certainly an area that hikers, campers, walkers and historians would enjoy. Can't imagine the area will remain undiscovered for long. It is certainly a welcome escape from the madness of Naples. Any visitor should be forewarned that the entire area just shuts down from about 1pm to 5pm but once the heat of the day subsides the entire population begins to bring each town alive. Matera and the Sassi area is a World Heritage site and should not be missed. The archeological museum in Melfi rivals that of the museum in Naples. In fact, I think it is better in its presentation and contents, which are the archeological finds of the Basilicata area.

10/10

Exceptional

15 Feb 2026

Cristiano

Struttura meravigliosa, piscina riscaldata e tenuta perfettamente. Camera top con letto immenso, parquet e arredamento bellissimi. Spa non grandissima, ma non manca nulla e con una professionalità altissima (massaggio top). Il personale alla reception in ingresso ok, in uscita avevano perso il prepagato e mi hanno chiesto il pagamento. Hanno dovuto fare ulteriore ricerca per poi rendersi conto dell’errore. Dopo il tempo perso ed il disagio con altri ospiti presenti, avrei utilizzato un gesto d’attenzione e di scuse. Avrebbero fatto un figurone…anche semplicemente offrendomi un caffè (che non avrei accettato) o non facendo pagare la consumazione in camera di 1,5€ (la bottiglietta d’acqua). Invece la sig.ra mi sembrava quasi risentita per un errore fatto da loro stessi. Una sciocchezza, ma sono le piccole cose che possono rendere la struttura anche superiore a quanto già è…

Partner

10/10

Exceptional

11 Dec 2025

Marco

Tutto perfetto

Business

6/10

Pleasant

14 May 2025

LUIGI

Buon soggiorno con diversi aspetti da migliorare

La struttura non è male, ma potrebbe offrire uno standard più alto.
Stanze disposte a distanza dalla hall (molto sacrificata rispetto alla grandezza della struttura).
Pecca un pò nei dettagli estrema semplicità delle camere, che comunque si presentano pulite e ordinate.

Business

6/10

Pleasant

08 May 2025

Marta

Colazione piuttosto banale per un hotel che vuole proporsi di lusso . Spa non compresa

Business Self

10/10

Exceptional

08 Apr 2025

Arnaldo

Eccezionale

Tutto perfetto, dal comfort alla pulizia.
Anche il ristorante è al top

Friends_and_family Friends

10/10

Exceptional

27 Oct 2024

giuliana

Una struttura alberghiera davvero bene attrezzata, le camere grandissime e comode, il personale gentilissimo e disponibile e si mangia molto bene.
Perfetta per le famiglie e per chi ha cani. Ci torneremo sicuramente

Leisure Family

4/10

Poor

29 Sep 2024

Saul

El hotel es un laberinto para llegar a cada cuarto.

El personal no te explica, no habla ingles.

Los cuartos muy diferentes a los de la foto.

Decepcionado para un hotel que tenia grandes expectativas.

Partner

10/10

Exceptional

18 Aug 2024

Sabino

struttura impeccabile ottima cucina

Leisure Family

10/10

Exceptional

09 Jun 2024

Louis-Philippe

Beau, propre, pas cher.

Leisure Partner

8/10

Excellent

05 May 2024

Verified traveler

Great start for our vacation

Sehr schönes Hotel.
Über das Zimmerupgrade haben wir uns wahnsinnig gefreut.
Das Essen im Restaurant war sehr lecker und sehr freundlicher Service.
Lediglich der Wellness Bereich hätte für uns mehr Wellness haben können. Es ist eher eine Schwimmhalle.
Wir würden jederzeit wieder kommen.

Partner

10/10

Exceptional

03 May 2024

Valentin

Bueniiisimo

Sitio espectacular, la habitación es una apartamento, súper limpio, el personal muy pendiente
Totalmente recomendado

Friends_and_family Family

10/10

Exceptional

28 Mar 2024

Aline

Quarto amplo e confortável

Adoramos a estadia, nosso quarto era grande confortável e novo, tambem estava muito limpo. O restaurante merece um elogio, pois a comida estava muito boa e experimentem a sobremesa cheese cake, simplesmente a melhor que ja comi. Ficaria de novo nesse hotel.

Partner

6/10

Pleasant

23 Dec 2023

Domenico

Abbiamo alloggiato in una camera superior pagata a listino e abbiamo potuto apprezzare la pulizia impeccabile e la spaziosità. Tranne un problemino tecnico che può capitare a tutti la cosa che più mi ha sconcertato è che è da 20 anni che non vedevo una tenda doccia come accrocco ad una porta doccia che manca. Quando l'ho fatto presente in reception si sono giustificati che un cliente aveva avuto un incidente ed aveva fracassato la porta ed attendevano il pezzo. Ok ma me lo dici prima oppure mi dai un altra stanza (ce n'erano a disposizione) o non me la vendi per superior. un secondo cestino in più per i rifiuti oltre a quello per gli assorbenti nel bagno non avrebbe guastato

Leisure Family_with_children

10/10

Exceptional

03 Dec 2023

Paola

Accoglienza del personale, ottima cucina e piscina fantastica. Bellissima struttura con camere pulite e vista montagne.

Leisure Family_with_children

10/10

Exceptional

10 Oct 2023

BRUNO

Struttura molto elegante camere silenziose personale cortese e professionale, per chi è in zona da provare.

Leisure Family

4/10

Poor

29 Sep 2023

Loek

No 4 star worthy

Stayed here for one night. Impression on hotels.com is good. However the block we stayed in stank of rotting food. Complete mase of halls, lifts, stairs and gangways. No vibe, no admosfere. Room funny glass wall between bed and toilet/bathroom. Why would you want to see others on the toilet? Internet to slow to connect. If you go down from this block, eventrooms where more then half was left as is from the last party. This pace has open door without security. Bed good, breakfast good!

Partner

10/10

Exceptional

21 Sep 2023

hubert

Bien pour une halte

Bon établissement laid de l’extérieur mais correct de l’intérieur. Grande chambres modernes correctement équipées. Bon restaurant. Petit-déjeuner correct.
Ce complexe est immense. On monte, on descend. Les explications ne sont pas claires.
C’est un bon hôtel de passage

Partner

8/10

Excellent

28 Aug 2023

JUAN CARLOS

Muy buena atencion, personal muy amable.
Lindo hotel, buen restaurante

Friends_and_family Family

10/10

Exceptional

15 Aug 2023

Tommaso

Struttura stupenda pulita e piscina coperta favolosa ottima per un weekend con famiglia..personale cordiale e sempre disponibile

Leisure Family_with_children

8/10

Excellent

13 Aug 2023

Daniele

Ambiente pulito e tranquillo.

Leisure Self

10/10

Exceptional

13 Aug 2023

Thomas

A hidden gem

In the middle of nowhere on the way from Matera to Amalfi, we found this very special hotel, carved into the mountain and in multiple levels.
With an amazing view of the mountains, we had a nice big room with bathtub.
Cleaning was perfect, so nice.
Good restaurant, both for dinner and breakfast.

Partner

10/10

Exceptional

19 May 2023

Alessandro

ho soggiornato 3 notti in questo hotel per motivi di lavoro, è molto pulito,il personale è gentile e professionale,dispone di una palestra e una piscina, al ristorante si mangia come uno stellato e sono veloci, cosa chiedere di più? quando sarò in zona tornerò sicuramente al bouganville

Business Self

8/10

Excellent

30 Dec 2022

gianluca

Struttura moderna ben inserita nel contesto territoriale, infatti sia dalle camere che dal ristorante è possibile godere di un bellissimo panorama naturalistico. Le stanze sono spaziose, confortevoli e ben arredate, il letto è grande e molto comodo, il bagno è enorme, funzionale e con una doccia meravigliosa con getto energico e temperatura perfettamente regolabile, piatto doccia grande, getto disponibile sia da telefono che da soffione fisso dall'alto, una vera coccola. Sala colazione e ristorante bellissima, piatti davvero ottimi e camerieri molto cordiali, gentili e professionali. Personale alla reception efficiente e disponibile anche nel dare informazioni sui posti da visitare. Zona piscina relax unico neo da perfezionare, mi aspettavo una piscina per rilassarmi nell'acqua calda mentre invece la vasca con il massaggio cervicale, essendo collegata con la piscina dove si tengono i corsi di nuoto, ha una temperatura funzionale agli allenamenti per cui troppo fredda per stare fermi e rilassati; la vasca idromassaggio era rotta e cmq mi è sembrata piccola per soddisfare tutti gli ospiti dell'albergo considerato il numero delle stanze. Il soggiorno mi è piaciuto davvero tanto e ci tornerò, però la prossima volta spero di trovare la zona piscine più funzionale e con una temperatura da relax. I prezzi sono onesti rispetto alla qualità del soggiorno offerto, anzi rapportandoli a certi B&B che ormai chiedono cifre simili direi che sono davvero vantaggiosi.

Leisure Partner

10/10

Exceptional

05 Nov 2022

Claudio

Bell'ambiente..bell'atmosfera immersa nella natura..personale gentile e disponibile ad ogni nostra richiesta..molto consigliabile

Leisure Friends

8/10

Excellent

01 Nov 2022

Luca

Struttura nuova e tenuta bene, ottima piscina e buon centro benessere. Da migliorare la colazione...ed il trasferimento da stanze di una struttura a servizi

Leisure Family_with_children

10/10

Exceptional

17 Sep 2022

Georgios

Location fantastica. Struttura ben fatta con materiali pregistiy

Friends_and_family Family