Hotel & Residence Roma

10/10

Exceptional

22 Jun 2026

Ismel

Beautiful resort , everything was perfect . A lot of things to do with kids . Amazing views , food and activities . The only thing that we didn’t like at all was that our flight was at 12:30pm , airport was at 45 to 1 hour distance and they schedule our pick up ( with no other option ) at 7:00am , my kids could a had breakfast cause everything opens at 7 . We were at the airport for 4 hours because of that .

Family_with_children

4/10

Poor

21 Jun 2026

Robert

If you don't sign up for their time share presentation you won't get much help from concierge. Terrible customer service.

Family_with_children

2/10

Poor

20 Jun 2026

aviran

I booked 2 queen beds and I got only 1 king size bed and sofa and they told me it’s Expedia fault.
They try to convince me to get a membership with them and to book vacations only with them because Expedia charges me much over.

Family_with_children

10/10

Exceptional

20 Jun 2026

Luis

Excelent service, Incredible hotel

Partner

10/10

Exceptional

20 Jun 2026

Kami

The property is amazingly beautiful, clean and HUGE! Be ready to walk. The walk is beautiful every where you go so you don’t feel like you are getting in 5 miles a day but I did! The food is good comparable to other places I have stayed in Mexico. The inclusion of ALL parks is the draw and you will want to do them all. I suggest you prioritize according to your group as the Xenotes is a little more demanding especially if you are traveling with smaller children or Grandparents. Xel-Há is for everyone and you can do as much or as little as you want there. The food there was excellent and easy to get in and out. Be sure to take advantage of the Xelfies on all of the properties. I wish I had done more as the package you can purchase at the end of your stay is very reasonable. We had an amazing vacation there and I would go back.

Friends

10/10

Exceptional

20 Jun 2026

Leobardo

Que los servibares sierren más tarde.

Family_with_children

10/10

Exceptional

19 Jun 2026

Josie

Huge hotel with lots to do. Only bad thing was the timeshare meeting practically took the whole day. Lost a whole day there instead of spending time with my children.

Family

6/10

Pleasant

19 Jun 2026

Abel

The room service was not good. We found ourselves calling multiple times a day to get anything sent to the room, including water, which took 2 days to replenish.
Also, we were a group of about 50 people on a wedding event and about 10-15 people got a terrible food poisoning, cuasing vomiting and diarrhea. When asked the Hotel about it, they found it normal saying the food was different from what Americans are used to, and that was the reason, but that is complete nonsense when you consider the number of people that got sick. We believe the water caused it.
Overall the hotel is very nice and the access to the parks is nice perk, but considering the price we had to pay for this hotel, I don't think we would come back ever again.

Family_with_children

8/10

Excellent

18 Jun 2026

Karina

As soon as you get to the property you will get a person talk to you about \" the 90 minutes talk\" if you say yes they will become your concierge. IF YOU SAY NO!!! YOU WILL BE ON YOUR OWN!!! we tried to get reservations for the restaurant only to be told that they had a problem with the system and cannot book anything!! Everything is blocked!!!! They will tell you to come back the next day.... the coconut that you see in the picture are not free. LAS CUEVAS restaurant is not open. Its a beautiful place for pictures.

10/10

Exceptional

18 Jun 2026

Erika

Hermoso hotel, si buscas diverción, este hotel es ideal, si buscas playas hermosas este hotel no tiene bonitas playa. Pero tenlo por seguro que te encantará.

Family_with_children

10/10

Exceptional

17 Jun 2026

Yusleidy

INCRIBLE HOTEL LLENO DE PAZ Y TRANQUILIDAD,ME SENTIA COMO ESTAR EN EL PARAISO DENTRO DE LOS RIOS NATURALES,LO UNICO QUE PIENSO DEBEN IR RENOVANDO PORQUE YA HAY MUCHO DETERIORO EN LA INFRAESTRUCTURA Y MAS MAQUINAS EN EL GYM,PERO POR TODO LO DEMAS ES HERMOSO,LA COMIDA INCREIBLE Y LOS NINOS Y ADOLOSCENTES TIENEN SUS ESPACIOS.

Family_with_children

10/10

Exceptional

16 Jun 2026

jessica

The most beautiful hotel we have ever been! Best of the best in México and probably in the world !

Family

8/10

Excellent

15 Jun 2026

Rosaura

I love this resort but be aware because the are going to try to make you go to this breakfast were they are going to try selling you the membership for the resorts and if you don’t buy it they will get mad.. say no to that information if you don’t want to waste your time or with big a debt .

Family_with_children

10/10

Exceptional

14 Jun 2026

Theresa

Excellent hotel and amazing staff. This was a fun and authentic Mexican all inclusive. Breathtaking views and delicious food

Family_with_children

10/10

Exceptional

14 Jun 2026

Alejandro

Wonderful place

Family_with_children

10/10

Exceptional

14 Jun 2026

Jose

Staff was amazing! So much to see and do. Beautiful buildings and pools everywhere. Food was great.

Family_with_children

10/10

Exceptional

13 Jun 2026

Angelica M Felix

Every day is amazing

Family_with_children

10/10

Exceptional

13 Jun 2026

Maickel

Todo demasiado perfecto

10/10

Exceptional

13 Jun 2026

Felix Antonio Berdecia

The hotel would say that it is almost perfect, excellent food and beautiful facilities. The staff is first class. The only thing I can say about the negative hotel is that it doesn't have much to do as a family and let me explain, we are a married couple with only one daughter and the places for teenagers are only for teenagers and there is nothing in the hotel to be able to spend the night as a family entertained with our daughter. They should have more areas where you can spend time with your family, for example some game room or bowling area or some escape room would be ideal to spend the nights with the family as well as having televisions in the lobby area they only had televisions in the sport bar and one is not always in the mood to be in places with a lot of noise. Everything else is perfect.

Family_with_children

10/10

Exceptional

13 Jun 2026

Yaremys

Amazing

Family_with_children

2/10

Poor

13 Jun 2026

Eduardo

Hemos ido varias ocasiones al principio todo bien y esta última vez fue terrible muy sucio bajo mucho la calidad de las comidas las habitaciones por fuera muchos huéspedes lo usan de tendedero da muy mala imagen el internet muy malo los de botones confundidos a la hora de entregar el equipaje

Family_with_children

10/10

Exceptional

12 Jun 2026

yamilet

Excelent I love it amizing it is all I have to said

2/10

Poor

12 Jun 2026

Carlos

Don’t recommend

Friends

10/10

Exceptional

11 Jun 2026

Henry Anthony

The resort was beautiful, the staff were all extremely friendly and very helpful. The food was phenomenal and everything about the hotel was great.

Friends

10/10

Exceptional

09 Jun 2026

yassel

Best stay ever.

10/10

Exceptional

09 Jun 2026

Ronald

⭐⭐⭐⭐⭐ Excelente experiencia en Hotel Xcaret México
Nuestra estadía en Hotel Xcaret fue espectacular. Todo incluido de primer nivel, excelente comida, instalaciones impecables, transporte muy bien organizado y un servicio excepcional por parte de todo el personal. Las habitaciones son cómodas, limpias y con vistas impresionantes. Los parques y actividades incluidas hacen que la experiencia sea única para toda la familia.
Como único comentario de mejora, en el área del Kids Club \"Chiquillos\" sería conveniente revisar y reparar el techo de guano, ya que observamos algunos orificios que podrían requerir mantenimiento.
Fuera de ese pequeño detalle, todo fue excelente. Sin duda regresaremos y lo recomendamos ampliamente para familias que buscan unas vacaciones inolvidables. 🌴☀️🏖️

Family_with_children

10/10

Exceptional

09 Jun 2026

LIUDMILA

Encantada con la experiencia. El servicio estupendo lo único que señalaría es el servicio de habitación cada vez que tenía que pedir agua, o no la llevaban o se demoraban mucho. Por lo demás 10/10

Partner

10/10

Exceptional

08 Jun 2026

Sadiel

El club de niños conocido como chiquitín necesita reparaciones en el techo !!!!!

Family_with_children

8/10

Excellent

08 Jun 2026

Gillian

New areas make the resort even better, but lacks navigation clarity

Family_with_children

2/10

Poor

06 Jun 2026

Alan

Staff were wonderful and everyone is very friendly. My biggest issue is their lack of care when asking about food allergies. They ask when seating you but have no care whatsoever when taking your order or explaining food options at the buffet. Treat it seriously if you are going to ask.

Another big negative is bottled water in the room. With faucet water being non-drinkable, we asked multiple times for the bottled water to be placed in the room by housekeeping, but it was never done. When we called down to the front desk and it being promised to be brought up right away, it took over 90 minutes every time. Needless to say I will not be going back or recommending Xcaret.

10/10

Exceptional

06 Jun 2026

John

The pools and amenities were beyond all expectations. The hotel was beautiful. The food was incredible. So many options and they were all delicious.

Family_with_children

10/10

Exceptional

04 Jun 2026

Jose

Amazing views our check in process was good Adal made accommodations for us for the room to be just how we wanted my kids and us loved it we will start going more often

10/10

Exceptional

04 Jun 2026

Mario

It was great, we actually upgraded to fuego since we went without kids and fuego it for adults only

6/10

Pleasant

03 Jun 2026

Joshua

Resort is beautiful although wait times at the buffets were 15-20 min every morning for breakfast, we visited end of May and it was very crowded unfortunately. We ordered room service one night that we never received because they were too busy. Please know there’s no accessible beach on property and no eating allowed around the pools. If you like to order food around the pool while your little ones swim you have to visit a designated pool that it’s usually crowded because it’s the only one were food is allowed. Property is HUGE prepare to do a lot of walking because everything is far. One benefit of staying at Xcaret is the park entrance it’s included on your stay, so if you have a big family it’s convenient because even transportation is included to and from
the parks and airport on your arrival and departure.

Family_with_children

10/10

Exceptional

02 Jun 2026

Carmen

Love it 😍 outstanding ❤️

10/10

Exceptional

02 Jun 2026

Manuel

Excellent!!

Partner

10/10

Exceptional

02 Jun 2026

Karla

En familia la
Fase 2 del hotel fue excelente para los niños me encantó mi hija quedó felipe el club house nos encantó y solo lo uso una vez pero le gustó todo excelente 5 de 5

Family_with_children

2/10

Poor

31 May 2026

Daniel

Transportation was awful. One from my party slipped on a spilled liquid in lobby. It was reported to Citlalli and they seemed to careless. Wanted to document in case of fracture and they made a call and said no manager was available.

Family_with_children

6/10

Pleasant

31 May 2026

Anais Limara

The river jump room pictures listed on the post was no way related to the room I was given. The pictures were for Phase 1 and I was given a room in Phase 2 with a walk down into the river but no way we could have jumped into the river as we thought per our booking. I submitted reservations to numerous restaurants a month prior through the email/form process and every time we went to our reservation, the information was wrong and booked for 2 or 3 people when we were a party of 4. When we attempted to correct this, it was made to seem like we did it wrong, but I had the email confirmation showing the hotel booked me for 4 people at each one and listed it as “confirmed.” The food was the same every single day in the buffets. There was no variety or changes. The slides were open and available but have way to many restrictions to be able to slide down.

Partner

10/10

Exceptional

28 May 2026

Jose

Excellent

Family_with_children

10/10

Exceptional

26 May 2026

eric

This was our first time at this result and we had an amazing time. We stayed for five days and definitely did not see everything at the property. We ate at a different restaurant every night and the food here is not what you would expect from an all-inclusive it is amazing! We are definitely coming back.

Friends_and_family Family

6/10

Pleasant

25 May 2026

chris

The hotel was lovely my problem here is with Expedia. As a platinum member I was given NO reason why I was moved from my original hotel, I feel I was downgraded. Expedia has yet to apologize or explain the reasoning. I was booked in a suite in the family area of Hotel Xcaret Mexico, I was told by Expedia I was in the upgraded adult area, this was not the fact. My original property was a 5 star all adult resort. I HAD to upgrade my stay which cost me $2000 additional dollars to be in the adult upgraded casa at Hotel Xcaret Mexico. Expedia this is unacceptable. If you want an adult resort vacation this property is NOT for you. Expedia should have relocated me to their other 2 all Adult resort locations..

Partner

10/10

Exceptional

24 May 2026

Johnny Uriel

Excellent service. 10/10. Best family vacations parks are all fun for the whole family . Food is excellent many many to choose from. Recommends 100% must go to Xcaret and call
The experience

Family_with_children

10/10

Exceptional

24 May 2026

Angel Tobias

Excelente!!

Family_with_children

10/10

Exceptional

22 May 2026

Gabriela

What a beautiful and amazing property!! We were a family of 4(2 adults 2 kids ages 10 and 11) and there was so many things to do here for all of us. The food was fantastic. We will be coming back again!

Family_with_children

10/10

Exceptional

21 May 2026

Damaris Rojas

Excellent service, all included no need to spend money on meals or parks. Just if you want to do some activities

Partner

10/10

Exceptional

17 May 2026

Jodi L.

Everywhere you turned there was a pool, food, and bar one thing I wished they had was more nightly entertainment and a bar that had sports fill with tv and games other than that this place was fantastic and would go back !

Partner

10/10

Exceptional

16 May 2026

MIGUEL

Perfect

Partner

10/10

Exceptional

15 May 2026

Delmis R

Hotel has everything you need to enjoy vacations...love it

Family_with_children

10/10

Exceptional

12 May 2026

Julia

It wasn’t what I expected but it’s ok.

Family_with_children

10/10

Exceptional

10 May 2026

Karina Judith

We had the time of our lives and made the most of this all-fun inclusive vacation. Staff were amazing, food delicious, parks as fun as can be and the hotel was just paradise. Loved our room and all that we got with it. Would totall recommend and cannot wait to come back. Asi se siente Mexico en la piel!

Family

6/10

Pleasant

10 May 2026

Italo

Overall, the stay did not meet expectations for a luxury resort at this price point.

The first room assigned was extremely noisy and did not match the river view category booked. This was only corrected after three nights when we were moved to a higher floor in a different building, which was a much better experience.

Certain floors (especially 3 and 5) function as transit levels between buildings, and hallway noise echoes directly into the rooms. For a resort positioned in this category, the sound insulation and room experience fall short compared to similar luxury hotels.

We were also celebrating my wife’s birthday, which was noted multiple times at check-in, through concierge restaurant reservations, and again at the restaurants themselves. Unfortunately, there was never any acknowledgment, which was disappointing considering the trip was planned around the occasion.

The restaurants were overall just average, with some dining experiences feeling rushed rather than refined.

Another frustration was the lack of clear information throughout the resort. Finding restaurants, activities, schedules, or even understanding what certain areas were often required figuring things out yourself. Many places are not clearly identified from the main walkways, which becomes frustrating at a property this large
The resort has beautiful surroundings and a strong concept, but the execution, service consistency, and attention to detail did not match expectations for the price or star level

Partner

10/10

Exceptional

07 May 2026

Jockeylyn

We love this resort, we'll definitely be coming back!! Best resort we've ever been!

Family_with_children

10/10

Exceptional

02 May 2026

youngchan

It was excellent family vacation place

Family_with_children

10/10

Exceptional

01 May 2026

Juliette

Hotel was spotless absolutely beautiful and huge the food was amazing and transport was easy to all the parks loved this trip

Friends

2/10

Poor

29 Apr 2026

Marlon Anibal

stayed here in 2022, awesome experience. now with their mega expansion and not enough employees, not even a decent stay. list was too long. Stay somewhere else.

Family_with_children

10/10

Exceptional

29 Apr 2026

Dana

great

10/10

Exceptional

27 Apr 2026

Arturo

Yes everything was good

Family_with_children

10/10

Exceptional

26 Apr 2026

Jean-Francois

Relaxing and enjoyable for families and couples.

Family

10/10

Exceptional

25 Apr 2026

Luis Escudero

The resort was beautiful and the main pool had the perfect view!

Family_with_children

4/10

Poor

24 Apr 2026

Jordan

Was so excited for this stay and honestly the staff had zero customer service and most were straight up rude. I don’t know if it was because we were Americans or what but that is the sole reason we won’t be coming back. The property itself is absolutely beautiful but extremely huge with no tram or anything similar to get from one side to the other. So it’s hard for elders and small children to walk all day everyday and do the walking at the parks too. Was not prepared for that. We picked an upgraded room when booking and when we got there to check in they advised us that room wasn’t available and they would have to put us in a downgraded room with no refund for the difference. I thought it was extremely distasteful and unacceptable way to handle it. They didn’t apologize or anything just told us it is what it is…. Also you can only book dinner reservations at the concierge desk which they have 15 staff members standing there at all times more than half of them standing around chatting with each other not working and don’t answer the phones when you call from your room to avoid a long walk to the front lobby. When you ask for an kind of directions to get somewhere they act as though you should know and will point in a general direction. Honestly for what we spent I would expect more customer service.

Family_with_children

10/10

Exceptional

23 Apr 2026

Tyeson

Great time with the family went for a wedding no complaints. All the parks being included was great.

Family_with_children

10/10

Exceptional

23 Apr 2026

Xiaoguang

一切都非常美好、我会再来。

Business Family_with_children

10/10

Exceptional

23 Apr 2026

Octavio Martin

Good food

Family_with_children

8/10

Excellent

20 Apr 2026

Chris

Xcaret was an experience. the property is massive and even if you're planning to partake in all of the all-fun-inclusive park activities, you should take a day to explore the hotel's property.
Because there are so many employees, there were some crossed wires with

10/10

Exceptional

18 Apr 2026

samuel D

Good

10/10

Exceptional

18 Apr 2026

Tracy

The rooms are beautiful and the property is extraordinary. Great food and helpful staff throughout the property. You will be lost on the property the first few days. We found we didn’t need to put our request list in for restaurants and walked in regardless but came at a slower time.

Only thing I wasn’t a fan of is not being able to see menus before booking/going into the restaurants.. leading to being in a place we had two people out of three not having any food choices and we had to walk away.

We will be returning and recommend it to anyone who it fits within their budget.

Family_with_children

10/10

Exceptional

16 Apr 2026

wen zhong

very nice hotel love it

Family_with_children

10/10

Exceptional

16 Apr 2026

Christopher

We had a great time and our kids from age 3-9 all had plenty of activities and options to keep them busy!

Family_with_children

2/10

Poor

15 Apr 2026

Jon

They switch my room on arrival. I did not receive what was paid for on reservation and had to accept change since I didn’t have options on arrival

10/10

Exceptional

15 Apr 2026

Hsuan

I had a great stay at Hotel Xcaret México. The all-inclusive experience is amazing—not just food and drinks, but also access to parks, which makes it very unique. The resort is beautiful, surrounded by nature, and the rooms are clean and comfortable. Food quality was excellent, though reservations for popular restaurants can be hard to get. Overall, a perfect mix of relaxation and adventure—highly recommend!

10/10

Exceptional

12 Apr 2026

Arturo M

Excellent

Family_with_children

10/10

Exceptional

12 Apr 2026

Katherine

Amazing hotel and stay!!

Family_with_children

2/10

Poor

12 Apr 2026

Marcella

When we checked in the front desk did not have the room type we reserved (and paid in advance for) , it was a garden view with two double beds. They offered us (and the other family we were traveling with) a room with on bed and a pull out couch. Then they said it would be an extra charge for the room wirh

10/10

Exceptional

12 Apr 2026

Brian

Very nice stay, lots of activities and good food.

Partner

10/10

Exceptional

12 Apr 2026

Ying

all good

10/10

Exceptional

11 Apr 2026

Frances Marie Colon

Excellent, the only complaint is the long lines for breakfast

10/10

Exceptional

09 Apr 2026

Eric

Clean rooms
Staff is very polite
Perfect

Family_with_children

8/10

Excellent

08 Apr 2026

rishma

It is extremely diffivult to get in touch with someone for room service, for simple requests such as towels or water. It is also impossible to get a reservation at one of the restuarants that required reservations

10/10

Exceptional

07 Apr 2026

Adrian

A beautiful resort with nice design and a local touch that makes it one of kind. Very big but with many different sections and a good choice of restaurants

Family_with_children

10/10

Exceptional

05 Apr 2026

Rolando

Had a great family experience. definitely would love to return. too many things to do in one visit.

Family_with_children

4/10

Poor

05 Apr 2026

Patrick

The staff were pretty consistently rude for most of the week we were there. When we would ask for food at restaurants where they were serving at buffets they were consistently rude or acted like we were annoying them or like they didn’t want to be there. It was pretty shocking considering what we paid to be there. We wondered if they were treating us that way because we were Mexican-American and not White. No matter the reason, it was not OK. If you’re looking for a beach, this is not the place for you. The beach is very small, most of it is Rocky, and there was lots of sarga while we were there. We most definitely will never return here.

Family_with_children

10/10

Exceptional

04 Apr 2026

Troy

This is an incredible property. We were able to enjoy the fun adventures at the parks as well as the hotel. Although expensive, if you and your family are adventure enthusiasts, it’s a good deal.

Family_with_children

10/10

Exceptional

04 Apr 2026

KIM

Resort is very large

Family_with_children

10/10

Exceptional

03 Apr 2026

Liling

I agree with Miguel Quintana Pila, Xcret has the best Parks in the world!

Family_with_children

10/10

Exceptional

02 Apr 2026

Nury

Yes everything was great

Partner

8/10

Excellent

02 Apr 2026

Kara

We recently stayed at Xcaret and had a very mixed experience.

The parks themselves are incredible. There is so much to do, and the natural setting makes everything feel unique and immersive. It’s truly an adventure-focused trip, and that part absolutely delivered.

That said, there were a few consistent challenges. The food overall was underwhelming, especially considering the price point. Las Cuevas was a standout and one of the best meals we had, but it was difficult to get reservations. We ended up waiting in line, which worked, but it’s not ideal when you’re planning your days around experiences.

Navigation throughout the parks could also be improved. There weren’t many clear signs, and it was easy to feel unsure of where to go next or worry that you were missing something. In addition, while the staff was kind, there is definitely a language gap at times, which made communication less seamless than expected.

Another downside is that not everything is truly all-inclusive. Some parks and food options are included, but not all, which can be a bit disappointing given the overall cost.

Overall, it was a really fun and memorable trip, especially for the experiences and activities. However, for us, it feels like a one-time destination rather than somewhere we would return to.

Family_with_children

10/10

Exceptional

01 Apr 2026

Alfonso

Clean room and great staff

Family_with_children

10/10

Exceptional

31 Mar 2026

Michael

Make sure the itinerary is received by the concierge

10/10

Exceptional

30 Mar 2026

Sergio Mendoza

Amazing hotel! Family friendly in all aspects.

Family_with_children

8/10

Excellent

30 Mar 2026

Susel

Property is beautiful, so many things to do. Service is great food and drinks also great. Is a green facility on a preserved area. My only concern is that from all 20 pools that the facility has no one is climatized or heated. Depending on the time of the year of your visit especially if traveling with small children this might be a n issue. I believe that for the 5star hotel category at least they should provide this service in one or two of the pools to have options. Another downside is even though they have more than 20 restaurants including 2 buffets some of them for dinner required reservations. When we arrived a lot of the reservations were taken. You have to make those in advance prior arrival.

Family_with_children

8/10

Excellent

29 Mar 2026

randy

Stayed in new section. Everything very clean. People cleaning everywhere. Great smelling bathrooms

Family_with_children

10/10

Exceptional

29 Mar 2026

David

Everything and everyone was excellent.

Family_with_children

6/10

Pleasant

29 Mar 2026

Eugenio

I recently stayed at Xcaret in Riviera Maya and would rate the experience 3 out of 5 stars.
The staff was generally friendly and helpful throughout the stay, with one exception—checkout. Unfortunately, the gentleman assisting us didn’t say a word or ask how our stay was, which felt like a missed opportunity to leave a positive final impression.
The rooms were pretty average, but to be fair, we didn’t spend much time in them beyond resting and sleeping. The real highlight of the trip was the activities. There was plenty to do—cenotes, kayaking, snorkeling, and even seeing exotic animals. Those experiences made the trip memorable.
Food, however, was a bit disappointing. Most of it was very average, and to make matters worse, several restaurants require reservations that we were told need to be made up to six months in advance. We were able to get into Xin Gao due to a cancellation, but unfortunately, the meal didn’t live up to expectations. My pork filet was tough and dry, and the rest of my family’s meals were just okay.
One thing to note—the resort is massive. Bring comfortable walking shoes! That said, I actually enjoyed walking around and exploring the property, so that was a plus.
Overall, we did have a good time thanks to the activities and atmosphere, but there are definitely areas—especially food and reservation access—that could be improved. Give all guests at least 1 reservation everyone deserves that at minimum.

10/10

Exceptional

28 Mar 2026

Elizabeth

Ask about the picture package so you don’t miss out on memories before you get out to the park

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Brent

Buffet options are often average at best and require identification of items that deserve further attention

8/10

Excellent

27 Mar 2026

GU

cleaning, refilling of mini fridge wasn’t routined. hard to get hold of considered, had to dialed multiple times

Partner

8/10

Excellent

26 Mar 2026

Laura

Los empleados les falta un poco mas amabilidad.
Y hacer bien las reservaciones

Family_with_children

8/10

Excellent

26 Mar 2026

ERICK

This is one of the most beautiful hotels I’ve ever been to. The food is also amazing. That being said, their communication (and Expedia’s) help is very lacking. We tried for a month prior to arriving to make reservations at restaurants were completely ignored. We also tried to get Expedia to help and Expedia was no help either; they just told us to contact the hotel, which was not responsive. We arrived with no reservations for any of the restaurants we wanted and ended up not being able to dine at some of them. For the high price, you would expect a lot more help and attention. I do not think I would use Expedia for this in the future. And I would book months in advance to try to get in contact with the hotel.

10/10

Exceptional

26 Mar 2026

Veronica

Property is amazing!