Name: The Reach Key West, Curio Collection by Hilton
Address: 1435 Simonton Street, Key West, 33040, US

6/10

Pleasant

20 Jul 2026

Cindy

So we booked this place because it was beach front and had a pool. The stench of the seaweed was so bad you couldn’t sit on the beach or swim in the ocean. There is no microwave in the room. The refrigerator door didn’t close all the way. No ac in the bathroom. They charge you $50.00 a night for valet parking which we didn’t know. On the positive side the room was nice and so was the pool. Drinks were good, expensive but good.

Partner

10/10

Exceptional

18 Jul 2026

Maria

Amika was great

8/10

Excellent

18 Jul 2026

Joyce

Liked the ocean view, sargassum was a bit disappointing.
Oh, well.....

Family

8/10

Excellent

16 Jul 2026

Tony

Beach View excellent

Family_with_children

8/10

Excellent

16 Jul 2026

Paul

Room was great, bar and restaurant was excellent especially breakfast! Staff were friendly, not picking but almost no decent shade in the onsite pool and one elevator down, great stay otherwise!

Friends

6/10

Pleasant

12 Jul 2026

Scarlet

The hotel wasn’t as nice and well maintained as expected.

Family_with_children

6/10

Pleasant

12 Jul 2026

Jennifer

The room was spacious,clean and cold we had no issues. The outside upkeep should be improved. The cleaning schedule can be better. One of the days the cleaning lady knocked at 5pm, we grabbed the things from her and picked up ourselves.

What I feel was the biggest turn down was the hotel fee, valet, and incidentals.

Hotel nightly fee $67 per night definitely not worth it at all. $50 valet was crazy no other option they said because there isn't enough parking however we were all over the parking which was always empty. The incidentals $200 per night they will keep taking $ out even if you haven't spent the full amount of incidentals held for the stay. The last night before check out around 10p they called to say we need to take out more incidentals. We said no you dont we still haven't spent what you have already held.

Overall it was good we did have a memorable time just felt the prices were not worth it.

8/10

Excellent

11 Jul 2026

Sandy

Everything was wonderful except for thee seaweed smell, which Iater on found out, they have the option to clean up. It was a consent smell like an outhouse and yes, it did reach past the hotel beach, swimming pool, court yard, and up to my room that I could smell it whenever I opened my balcony door. They tried to say its the time a year. They need to post this then on the site. Due to this smell/seaweed I did not see 1 person get in the water/ocean (you couldn't). Only time anyone was on the Reach's beach was when the pool was packed and no lounge chairs available. This is part of the experience (white sand and beach), is why I picked this destiny. Everything else was wonderful. I won't go back ONLY because of this horrific smell, and that is the only reason.

Self

4/10

Poor

10 Jul 2026

Jason Otis

Our first time to Key West….the seaweed was horrendous as was the sewage smell. The room was the nicest thing about the property. Restaurant was way overpriced and wouldn’t split checks for our group of 12. Pool service was the only thing exceptional (Stephanie). Hardest workest woman on the island. Pool deck had roosters and lizards which were fine but there was also animal excrement that wasn’t cleaned up. We have been told the hotels on the gulf side ate better so we may try one of those next time. Overall disappointed in the town and Hilton.

Friends

6/10

Pleasant

09 Jul 2026

Nikolaos

I specifically booked this resort because of its beachfront location. Couldn’t go in the water on the beach because of the overwhelming amount of seaweed on the beachfront . In addition with the sun hitting the seaweed , it caused a foul odor that you can smell from the front of the building.
There was minimal seating to enjoy the fireworks. We had to use beach chairs that we brought from home . To top it off they charge you $60 dollars a day for a Resort fee for this .
In the pool area you have to worry about the gang of iguanas roaming around looking for food . These animals are not indigenous to Florida and not protected.
The barbecue they had was pricey and the food was horrible. Dry ribs with no flavor for $22 and advertised “pork sausages” that turned out to be Ball Park hotdogs for $9 .
The food at the Marlin restaurant was good though
One of the elevators was out of service ( during Fourth of July weekend)
If you want a Hilton hotel in the Keys go to the Hampton inn and shuttle to Duval street . It’s decent and 60 percent cheaper .
This was not worth the money at all

Partner

6/10

Pleasant

07 Jul 2026

Jose

This property needs some updates, especially in the bathrooms.
The front desk staff was helpful.

8/10

Excellent

05 Jul 2026

IVISLEIDYS

Very nice hotel

Partner

8/10

Excellent

05 Jul 2026

Robert D

This property is a quaint hotel. Love the location. Private beach however the sargasm, seaweed was a problem this go around.

Partner

10/10

Exceptional

03 Jul 2026

Scott

Mmmm

2/10

Poor

02 Jul 2026

Misty

We checked into a room that the a/c did not work. They tried to tell us that it was when it wouldn’t cool below 79 when it was sat on 68 with the curtains closed for 4 hours. Asked us to go check out another room that was in the same situation. Finally found a room that would hold at 70. This rooms trade off was that the sink only managed a trickle of water and the toilet would only flush if you forced it by removing the top and manually flushing. Then the tank would run and you have to reset it manually. The light would turn itself on in the middle of the night. You could prevent it but you’d have to turn the whole thing off which stopped the fan. There’s a $60 a day amenity fee but the pool is over ran by iguana poop that staff will walk around before they clean and the pool is the temp of a hot tub and cloudy. Our kids feet stayed black from the dirty floors. Cleaning staff walked in on us showering. One elevator was out of service the whole time. Hallways are dirty. Not worth the money. There are better places to stay, if I hadn’t have booked a un refundable stay I would have 100% switched places. They offered me a 200$ credit to my room. But in return they place a $200 a night hold on my credit card. Believe me it was not worth the credit. I let them know about the other issues and they did not care in the slightest. Luckily the Keys are gorgeous and we tried to ignore our accommodations and enjoy the area.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Theresa

Great little property with access to the other Hilton.

Partner

6/10

Pleasant

01 Jul 2026

Paul

Mostly it was ok. The price turned out to be much more than I expected. There were additional \"resort fees\" of over$60 per day that provided no benefit, and parking was $50 per day (the only complaint is there was valet parking only which was unnecessary). Main complaint was there was an issue with the air conditioning not cooling to the temp. that was set on the thermostat. I reported it 2 times and both times was promised an engineer would look at. Never happened.

Partner

8/10

Excellent

01 Jul 2026

Daman

I had a resort view but got a parking lot view. View was is not good if you select resort view. Overall, great hotel. I enjoyed my stay. The room was big and clean. Loved the option of extra bedding being offered. I give this hotel 4/5.

Partner

2/10

Poor

29 Jun 2026

Mark

the

Partner

10/10

Exceptional

21 Jun 2026

Brady

Staff and hotel were great.

Partner

10/10

Exceptional

20 Jun 2026

Adam

The friendliest staff of any hotel I ever stayed.

Partner

10/10

Exceptional

19 Jun 2026

Kelly

Absolutely loved it!!

Partner

10/10

Exceptional

19 Jun 2026

David

The resort was beautiful & staff is very friendly & helpful!

Family

8/10

Excellent

18 Jun 2026

Caitlin

Property is in a great location. Food choices minimal on the resort. Outside could be maintained more and the rooms were decent.

Family_with_children

8/10

Excellent

18 Jun 2026

John

Great location, very nice room and friendly staff.

Partner

10/10

Exceptional

18 Jun 2026

Shawn

The room and pool area were very well maintained. Ashoka at the front desk was amazing. We will definitely go back.

Partner

8/10

Excellent

18 Jun 2026

Susan

Probably the best housekeeping I’ve ever experienced. Coffee maker was a hit or miss and didn’t function well at all. I even had it replaced and had the same issues.
Pool was nice and clean and attendants did a nice job. Happy hour had decent prices but you could not get poolside service if you wanted to take advantage of that. Instead we had to walk to the bar. Towel attendants were pleasant and did a nice job.
The view was great from our room.
Valet guys did a nice job but we were informed the night before checkout that there was a $50.00 per day for parking. Understand this, but it would have been nice to have known up front.

Family

8/10

Excellent

18 Jun 2026

Lorenzo

lovely place- great beach and the rooms are big.
the pool needs update- access to the room on the last tower is terrible

Partner

2/10

Poor

16 Jun 2026

Guilherme

had an extremely disappointing experience at this hotel. At the end of my stay, I was shocked by excessive fees that were not disclosed in advance. I felt deceived, and I do not recommend anyone stay here without clarifying all costs beforehand.”

Partner

6/10

Pleasant

15 Jun 2026

Jeffery

Good location

8/10

Excellent

15 Jun 2026

David

Stay was great but skip the shop. Way overpriced.

Self

10/10

Exceptional

14 Jun 2026

Todd

Had a great relaxing time. Clean, great service, quiet and peaceful. restaurant and bar tenders were fantastic. rooms were clean. recommend it to anyone. To get up into town, get a bicycle.
I would stay there again.

Self

6/10

Pleasant

11 Jun 2026

catherine

Stayed the first week of June. Rooms were nice but property felt very dated. Not a lot of beaches in Key West so was excited to find a property with a man made one. Unfortunately there was a ton of seaweed and it was essentially not usable. The pool was small and underwhelming. Food and drink on the property was outrageously expensive. $28 for a GLASS of mediocre white win. Nuts. The concierge was basically unwilling or unable to give us basic suggestions for local restaurants. The valets were great as was front desk staff. Overall a good property and good location, the place just really needs a facelift and more reasonable prices in the restaurant.

Partner

10/10

Exceptional

11 Jun 2026

James

Beautiful place

6/10

Pleasant

10 Jun 2026

Kevin

The property was disappointing for a Hilton property. It took multiple requests to get an ironing board in the room, and get the room cleaned. It is part of the stay to have the room cleaned but it was not in day one and was not cleaned until almost 6 PM on day two. The pool area routinely had debris around and floating in the pool. The pictures of the property show emerald green waters and clean beaches, this was not our experience. In the room, there were pieces tile missing from the floor in a few areas and on the building exterior, peeling paint was readily visible.

On a positive note, the staff was friendly, including the great valet staff.

Partner

10/10

Exceptional

10 Jun 2026

Matthew

Excellent stay!

8/10

Excellent

09 Jun 2026

Sandra

Great spot! Great location!

Partner

10/10

Exceptional

07 Jun 2026

james

Wonderful stay! Highly recommend.

Partner

10/10

Exceptional

06 Jun 2026

Angela

The property was excellent our room very large and had the ocean view. Everything was amazing and in walking distance to everything in old town.

Partner

8/10

Excellent

04 Jun 2026

Thomas

Great resort. Clean. Would stay again. Only complaint is they were hosting a prom the week we stayed. Our room was close to the prom and we heard quite a bit of noise which made it difficult to sleep.

Partner

2/10

Poor

04 Jun 2026

Kaiden

There are other hotels in this price range that were much better.

10/10

Exceptional

03 Jun 2026

Jason

Great place to stay in Key West

Family

10/10

Exceptional

02 Jun 2026

Jason

These guys went above and beyond, especially Connor, who really helped me when I realized we booked the wrong days. He worked diligently with Expedia to make sure that our dates were changed. Even upgrading our room for the troubles we had with the being able to rebook through Expedia. The hotel staff is excellent and accomodating at this resort. Amazing experience!! Kudos to Connor!!!

4/10

Poor

01 Jun 2026

John

The room was not was shown in pictures very small n cramped not close to what I saw n to expensive compared to other $500 properties

2/10

Poor

28 May 2026

Steve

I got charged by Expedia and the hotel. I believe thus to be an unresolved issue between Expedia & Hilton leaving me to pay both bills. Very expensive! Expedia and Hilton need to resolve this issue and make a refund to ky credit card!

6/10

Pleasant

28 May 2026

Patrick

Place was old, needed upkeep, pool is small,

Partner

10/10

Exceptional

25 May 2026

Kristy

Great customer service from the valet to the front desk to the house keeping. Everyone was great.

Partner

10/10

Exceptional

24 May 2026

Patricia

Nice place to stay. A little bit far from the happenings on Duval Street, but the walking is manageable.

Family

10/10

Exceptional

21 May 2026

Jaime

Great pool and sandy beach.

Partner

10/10

Exceptional

20 May 2026

Karen

We were very pleased with our choice to stay at The Reach. It was perfect. Room was spotless and beds very comfortable. We booked a resort view room and view was awesome- not only did we have a view of the resort but also the pool and ocean. Staff was very attentive. Duval St is a 2 minute walk and at the quiet end, but can walk the entire Duval if you want more action. We will definitely be back to this resort for sure.

Friends

10/10

Exceptional

19 May 2026

David

Beautiful private beach. Nice pool, beautiful grounds, nicely appointed rooms. A paradise witin a paradise.

Friends_and_family Friends

8/10

Excellent

18 May 2026

Jerrod

Great place and is a great location (if not looking for the crazy part of Key West). Would give this place 5 stars if they kept up with it. Year over year we have stayed here and they are letting some maintenance go. One of the elevators not working was a drag. Lots of bird and iguana poo around the pool. Poolside bathrooms are a little rough.
Was surprised in 4 days no was power washing. Still a great place and will probably stay here again!

Staff is great and housekeeping was fantastic!

Friends

10/10

Exceptional

18 May 2026

Erica

Amazing staff, clean buildings and great facilities

6/10

Pleasant

18 May 2026

Yvonne

Towels were like sand paper.

6/10

Pleasant

17 May 2026

Wilson

My only gripe was the temperature in the room. Despite settling the thermostat to 68 degrees, the temperature wouldn’t drop below 73.

Friends_and_family Family

4/10

Poor

17 May 2026

Matthew

This property was quiet and beachfront which was a nice perk. The little market had a good mix of snacks, drinks and some shopping. The concierge was helpful for booking some excursions. The room itself was clean, but there were someone else’s toenail clippings on our balcony. The tiles in the shower floor were busted and missing. The shower leaked onto the floor. The AC struggled to cool the room. The elevator was very slow - the other one was broken. It was ok but we would stay at the Hilton sister property next door next time

8/10

Excellent

16 May 2026

Ray

Great beach. Good fitness center. Nice pool area. Common property areas could use some updating or paint.

Self

10/10

Exceptional

14 May 2026

Kathy

Very nice. Location was easy to walk to places and beach was right there! Staff were pleasant and helpful. We will definitely go back.

10/10

Exceptional

10 May 2026

Jamie

The Reach was amazing. We’ll definitely be back!

Partner

8/10

Excellent

09 May 2026

Mark

Personnel were very helpful, especially Cassie as the concierge. Many positive things to say here, but everything gets overruled by the intermitting WiFi which not relaiabale and I can't work my job nor can the wife work her job. So until management gets serious about this issue, which has been this way for a long time, I won't be coming back, if I can't work and play.

Partner

10/10

Exceptional

09 May 2026

Teena

The property has a very nice beach for guests. It was not crowded. The location was very convenient to Duval at without being in the busiest area. The cleaning staff could have been more friendly.

Partner

4/10

Poor

06 May 2026

Kerstin

Gute Lage, aber sehr unfreundliches Personal und den Preis absolut nicht Wert. Viel zu teuer für das was man bekommt. Kein Roomservice Zimmer wurde nicht gemacht und wie gesagt sehr sehr unfreundlich.

Partner

8/10

Excellent

06 May 2026

John

Amazing location on the beach

Friends_and_family Family

8/10

Excellent

05 May 2026

Marian Ella

We enjoyed a beach view and the pool was nice. They have attendants who will bring you food and drinks by the pool or beach. We had small issues (dead batteries in the remote and housekeeping missed our room one day) which were resolved very quickly. I would stay at The Reach again.

Partner

4/10

Poor

04 May 2026

LUZ

The condition of the hotel was very disappointing. The beach was beautiful and the room was clean.

8/10

Excellent

02 May 2026

Yvonne A

I liked the stay, unfortunately the don't allow happy hour at the pool, but you can order off the menu at the pool.

Self

10/10

Exceptional

02 May 2026

Lori

We loved staying at The Reach and we had a King studio view of the beach. The location was quieter, less crowded, and perfectly located on the southern end. We did not rent a car, so we took Ubers to most destinations, or walked. We found there was no reason to rent a car and we spent 7 days there. Ubers are most reasonable and readily available. Duvall street was a couple of block, filled with many restaurants, bars and shops. We found that The Reach had everything either at the resort, or nearby so walking to some of the local restaurants were our favorites. The Reach exceeded our expectations, with clean grounds, a very professional, friendly and helpful staff and had its own beach and pool on the grounds. We will definitely go back and stay at The Reach. Definitely go to Blue Heaven for breakfast and Louie’s Backyard for dinner! Highly recommend!

Friends

10/10

Exceptional

01 May 2026

Joseph

Nice resort close to town.

8/10

Excellent

01 May 2026

Thomas Anthony

Great staff at pool

Partner

8/10

Excellent

29 Apr 2026

Eva

It was a nice place

10/10

Exceptional

29 Apr 2026

Silvia

I traveled solo and I felt at home. Everyone was so welcoming and always ready to help.
Loved every moment

8/10

Excellent

25 Apr 2026

David M

Friendly staff, room cleaning could have been better. Last two days of our stay there was no room cleaning performed.

Did not know about the parking fees at the resort until we arrived.
I may have overlooked that while reviewing the property while booking.

Partner

8/10

Excellent

25 Apr 2026

Edward

Many very positive things about the resort. I made a room change and was expecting a premium room and maybe that’s what I got. The shower had issues but we adapted. I need to do a better job of understanding the rooms and other expectations if I decide to come again. Being once will help with future questions and decisions.
Very special vacation for us.
Thanks

10/10

Exceptional

24 Apr 2026

Stephen

Wonderful beach view. Comfortable, clean room, excellent restaurants and service.

8/10

Excellent

24 Apr 2026

Thomas

We had an oceanfront suite which was great, with an excellent view of the pool and the beach. The staff was very friendly and helpful.

Family

6/10

Pleasant

20 Apr 2026

Bill

Great location. Had to call on several occasions to get our room cleaned. Still was not cleaned real well, dirty floors etc... Pool did not seem clean to me

Partner

10/10

Exceptional

16 Apr 2026

Tammy

The rooms and property were clean and comfortable. The staff were respectful, kind, and accommodating. The beach and pool were close and made it convenient for kids to jump from pool to beach. We loved our stay

Family_with_children

8/10

Excellent

16 Apr 2026

Mackenzie

Our room was over looking the resort. The staff was extremely nice and accommodating. The only negative I have to say is that the walls are so thin you could hear your next-door neighbor talking.
I could hear someone drop something above us and sounded like normal conversations from our neighbors that shared a wall.

Partner

10/10

Exceptional

15 Apr 2026

Jayne

Great place to stay in Key West. Beach access and a beautiful pool. Close to Duval Street but still quiet.

Partner

10/10

Exceptional

13 Apr 2026

Kevin

Pool and beach were great. Food and drink service right to your beach chair. Great views.

Family_with_children

10/10

Exceptional

11 Apr 2026

Scott

The dining/room bar on the beach was great!

Friends

10/10

Exceptional

09 Apr 2026

Nicole

Stayed for Spring Break… great location! Near everything! Beach was amazing as was the pool!

Family_with_children

10/10

Exceptional

07 Apr 2026

Sarah

Resort was beautiful and rooms were spacious and clean. We had an issue with housekeeping one day, but Annie took care of it for us. Everyone was wonderful. Would DEFINITELY return.

10/10

Exceptional

04 Apr 2026

Mark

Hotel was very clean and staff was attentive. The location was great with direct beach access and close to duval street. The food service on the beach from Stephanie was great! It was our first trip to key west and it won’t be our last.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Gina Anne

We stayed in a resort view room and still had a view of the ocean! Everything was nice! Plenty of areas to lounge around the pool and on the beach!

8/10

Excellent

29 Mar 2026

Marylou

The beach was perfect except when a wedding was going on it was limited and no warnings for this. There was only 1 waitress fir beach and pool orders. Also waitress didnt even knowledge us over 10 when we tried to go for breakfast so we left . The culture is wonderful except wasnt informed roosters would wake u at 4am so earplugs would have been nice . Other than that It was beautiful and enjoyable

10/10

Exceptional

29 Mar 2026

Joseph

The hotel has an excellent location, it is on a private beach, very nice restaurant with the ocean view, beautiful properties around. The hotel is very close to the historical center of Key West.

Family

10/10

Exceptional

21 Mar 2026

Mitchell F

We had a great stay and experience. Access to sister resort was great. Beach was perfect.

Partner

10/10

Exceptional

17 Mar 2026

Arlette

Great food at restaurants, great beach, I would stay there again

Friends_and_family Friends

10/10

Exceptional

16 Mar 2026

Jill

Great property right on a private beach, perfect for families.

6/10

Pleasant

10 Mar 2026

Tammy

Resort Room was fine. Balcony small with other balcony to left and right akward

Partner

10/10

Exceptional

09 Mar 2026

Enid

Clean rooms and great staff

Family

8/10

Excellent

06 Mar 2026

Boris

Pool View could see ocean from room through trees. Good property, but elevator was broken. Maid service mediocre, they seemed to do their job with a grudge. Food expensive but mediocre in quality. Fortunately many great restaurants very near by. Walk down the beach to the left about 50 yards and you are at Louies Backyard, one of the best on Key West.

Partner

10/10

Exceptional

02 Mar 2026

Jane

Very relaxing and quiet compared to other hotels closer to Duval street and nightlife.

Partner

6/10

Pleasant

01 Mar 2026

Jorge

The front desk seemed just OK. The room had several problems:
1) The caulk was worn in the shower and water would flood the bathroom and adjacent closet. Noatter how carefully you showered.
2) The TV volume would not go down beyond level 10. It was never fixed, although they tries several times.
3) Bathroom faucet dripped.
4) Difficult to get the room serviced.
5) One elevator of two, by the lobby never worked.
Main elevator to pool or beach, worked sporadically and was used quite a bit by housekeeping. So we had to climb stairs to the 4th floor.
6) Was woken up on Sunday at 7:30 AM by incredibly loud powerwashing of the garage.
Overall, maintenance was not good at The Reach.
The beach attendants and the server on the beach were AWESOME!
A little pet peeve, but sand carving by beach was done for a company that was having a convention there. The Hilton property next door had both a sand sculpture for the guests and a sponsored one for a company. At $1200/ night I think we could rate a sand carving!
Went to the Hilton sister property next door, because they had more activities and entertainment.
But the beach at the Reach was much better than the sister property.

Partner

8/10

Excellent

28 Feb 2026

Roger

Housekeeping needs reviewed, pitiful- everything else was great

10/10

Exceptional

27 Feb 2026

Jonathan

GREAT

Friends

10/10

Exceptional

26 Feb 2026

Bob

everything was fantastic except elevator was down everyday for four days

Partner

10/10

Exceptional

24 Feb 2026

Oswaldo

Clean room great staff

Partner

10/10

Exceptional

21 Feb 2026

Sheila

Loved everything about this resort. The room was clean. The staff were very friendly. The pool and beach area were great. I would definitely stay here again!

Leisure Partner