Name: La Concha Key West Autograph Collection
Address: 430 Duval Street, Key West, 33040, US

10/10

Exceptional

22 Jul 2026

Thomas

Always a great stay. This was our 11 th time and it's great

10/10

Exceptional

22 Jul 2026

Robert

It’s a beautiful, historic and fun hotel.

2/10

Poor

21 Jul 2026

kelly

Where do I start? The room was so small we could barely open our suitcases. The bed and pillows were hard as a rock. That is the smallest bathroom I have ever seen. There was no vent in said bathroom, so you could hear EVERYTHING the person was doing in there. You could also hear the toilet flushing and the shower running the room next to you, which sounded like water running down the walls. The street noise was so loud even from the fifth floor, that it sounded like they were also next door. The hotel had one elevator, and two of the buttons were burnt out. The front desk staff was rude. The food was so bland it became a running joke. The only thing this hotel has going for it, is that it's clean. When we were here twenty years ago this was a great property. The \"remodel\" is a joke.

Partner

10/10

Exceptional

20 Jul 2026

jamie

Great hotel! Everything was great about except they need more lounge chairs around the pool!
People, Food, atmosphere was perfect!

We will be back!

Partner

10/10

Exceptional

20 Jul 2026

Angela

We enjoyed the coffee shop, the pool area with a bar, and the daily rum punch. Very nice people who were helpful. Great location!

Friends

10/10

Exceptional

18 Jul 2026

KAREN

The staff were all amazing but particularly Jennifer, the lifestyle Concierge at La Concha Key West. She made our stay extra special and I can’t thank her enough!! We will definitely be back!!

Family

10/10

Exceptional

09 Jul 2026

David

Our stay at La Concha Key West was amazing. The location is within walking distance to all of the major attractions. The hotel was exceptionally clean and well maintained. The entire staff was knowledgeable, accommodating, and went above and beyond to meet our requests and needs. We stayed three nights including our 52nd anniversary. When we arrived at our room an anniversary welcoming gift was waiting for us. This gesture was above and beyond any expectations we may have had. This hotel and amazing staff made our stay absolutely amazing!

Partner

10/10

Exceptional

05 Jul 2026

Sally

Great location

Friends

10/10

Exceptional

25 Jun 2026

ROBERT

I stay here anytime I’m in KW, love this resort and the customer service is great!! I’ll be back soon!

Friends

10/10

Exceptional

18 Jun 2026

Ralph

Good🤗

8/10

Excellent

18 Jun 2026

Suzanne

The good: It is a beautiful, renovated property built in 1926. Has the moody, speak-easy vibe. The location on Duval is perfect. Not noisy at all, but we were there during the week, so maybe different on weekends.
Rooms are clean and beds are comfy. Shower adequate with both rain and handheld fixtures and easy to operate.
Staff mostly excellent - AD from Concierge super helpful with booking excursions, Eric, bar manager friendly. Housekeeping helpful. Valet friendly and fast.
Orange water and rum punch at check-in nice touch. Free mojitos at happy hour excellent. Selfie cam fun.

The not so good: Check in was relatively easy, but our room was not ready, due to late check out from previous guest. Assured it would be ready at 4pm and they would call. No call by 4:30, but checked again and they said it was now ready and gave us keys to room. We get to room, it is occupied. It is our son’s room. So husband went back to desk. They said sorry, that wasn’t your room and gave us some breakfast coupons for our 3 days there. They wouldn’t give him the key and insisted I go down and show ID, which I had twice before. Super inconvenient as it is our 4th time at the desk. We finally get to our room and it is a suite with a balcony over Duval St. The balcony was underwhelming with peeling paint. Not at all appealing to hang out there. Husband tried to get internet and it said he would be charged. Why in 2026 should anyone pay for internet for $500 per night room???

Friends_and_family Friends

10/10

Exceptional

17 Jun 2026

Howard

Wow what a beautiful property! We were just wowed as soon as pulling up through the iron entrance. The staff was the best we have encountered in along time and we are professional travelers now. This trip was for 4 days at this location but we are on a trip for a month or so and wish we could have stayed here longer. While checking out Jennifer with concierge asked how our stay was then walked us to our car and talked to us and felt like someone we had known a long time. It was very nice. We felt very welcomed appreciated and definitely will return when we visit Key West in the future. The rooms were beautiful. The pool was magnificent. The staff at every area was amazing.

Partner

10/10

Exceptional

14 Jun 2026

jaroslaw

Location

Family_with_children

10/10

Exceptional

14 Jun 2026

RODOLFO

El hotel es magnífico, modernizado, la piscina bella, la habitación muy bien. Y la locación es perfecta.

Friends

6/10

Pleasant

08 Jun 2026

DARLENE

The hotel is in a great location. There were a few issues: I booked a king room But they gave us 2 queen beds plus the internet never worked so no streaming Netflix, prime or tv. They sent engineers to our room several times but never got it to work. I wish there was a hot tub but there isn’t and there are no ice machines, you have to ask front desk for ice whenever needed.

Partner

10/10

Exceptional

07 Jun 2026

Aaron

Not overstating this, it was the most exquisite and splendid hotel experience of my life. The staff, room, amenities were superb and I cannot wait to return to La Concha on my next visit. Thank you to Jennifer, in guest relations for making this a truly memorable experience.

Partner

8/10

Excellent

07 Jun 2026

Brooke

Air conditioner struggled to keep cool

Friends

10/10

Exceptional

05 Jun 2026

Jena

The staff was extraordinary! The best vacation and hospitality! And a lovely property and location. I will be back!!

Friends

10/10

Exceptional

02 Jun 2026

Jose

All was good from check in to check out

Only thing is we couldn’t stay the two nights and Expedia claims the hotel hadn’t approved our refund so that is not good but these rest was fine

Friends

10/10

Exceptional

02 Jun 2026

Shari

Great location! Has a coffee shop right on site. Also a place to eat breakfast. The welcome rum punch was really fun!

Family

8/10

Excellent

31 May 2026

Tiffany Ann

The location was perfect! Staff amazing. Very clean. The only negative was that the rooms were a bit small. That and the $45/night for parking my car there.

10/10

Exceptional

30 May 2026

donna

Barrens speedy check it!!!!

10/10

Exceptional

29 May 2026

Boris

Beautiful property with the best location

10/10

Exceptional

27 May 2026

Jeffrey

Great location and friendly staff

Family

10/10

Exceptional

24 May 2026

Gary

Very nice facility very clean

Self

10/10

Exceptional

24 May 2026

Terry

Great Place to stay good location friendly staff walk to everything.

Partner

10/10

Exceptional

23 May 2026

Jeffrey

Great and friendly service!

Partner

10/10

Exceptional

22 May 2026

Deanna

Beautiful property, highly recommend

Family

10/10

Exceptional

19 May 2026

John

I've been going down to Key West for my birthday for close to a decade. I've stayed at a lot of different hotels. They're all generally pretty great. They excel in some things but lack in other things. I think I finally found the PERFECT hotel in Key West! La Concha turned 100 years this year!! But they shut down a few years ago to do renovations and it feels so modern inside! The room is big and spacious and it has everything you need inside. There are multiple restaurants in the building if you don't want to go out. But if you do, you're directly in the middle of Duval Street! This is the best location out of all the hotels I've been to! And there's a ton of parking behind the hotel, a rarity in Key West! I could go on and on about how much I loved it here! I will be returning next May for my next birthday celebration at La Concha!

Oh and I need to mention that the staff all over the hotel were an absolute treat! Everyone was so helpful and knowledgeable!

Family

10/10

Exceptional

18 May 2026

Heather

We enjoyed the resort and the location was amazing right on Duval Street. We didn’t eat at the restaurant but the bar downstairs and pool bar was nice. The property did need some maintenance and the pool needed some cleaning. The staff were amazing and super nice and helpful. We used the bicycles, beach chairs, and towels, which were free to use. There is a $15 a day credit you can used on the bars or restaurants but not the store. You have to call to request ice but they can bring you as many small bags as needed. Overall would stay again for a short weekend.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Avah

We love staying here it’s so close to everything!

Family

10/10

Exceptional

16 May 2026

MARISA

Fabulous location and amenities. The drinks at the pool bar were fantastic.

Family

10/10

Exceptional

16 May 2026

Scot

This trip makes number 17!! La Concha number 5! This place has proven to be the spot to stay when in Key West. The remodel is amazing! Parking ?? Perfect! Location to EVERYTHING?! PERFECT! Love the rooftop pool and bar! Room stayed a crispy 62! If you come to KW and don't stay here it is UOUR faul you didn't!! Love this place!!

Partner

10/10

Exceptional

13 May 2026

Michael

We've stayed there about 5 times over the years, watched it change with renovations, etc. We've enjoyed our stay every time. I will say that I enjoyed the menu changes. Thanks for an enjoyable stay.

Partner

10/10

Exceptional

12 May 2026

Joseph

Lovely hotel, perfect location. Beds a bit hard. Need better pillow options.

Partner

10/10

Exceptional

12 May 2026

Deborah

We went to dining area for dinner. Were told they were closed& were offered a bar menu. No thank you. If I wanted to eat at the bar, that is where I would have gone.
No breakfast offered by 11am on May 11.
Did not have an opportunity to use our $15 per day.

Partner

10/10

Exceptional

10 May 2026

ORLANDO

I do not get breakfast

Family

10/10

Exceptional

09 May 2026

Tammy

Beautiful atmosphere. Clean and luxurious

Partner

4/10

Poor

03 May 2026

CORTNEY

Definitely not worth the money.

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Christopher

The hotel staff was excellent and made our stay pleasantly enjoyable.

Family

10/10

Exceptional

20 Apr 2026

John

My wife and I had an absolutely wonderful stay at La Concha Key West. The property is magnificent and the staff were terrific; so genuine, thoughtful and accommodating. We especially want to recognize Jennifer and Paul. They made us feel special and welcome. I would recommend this hotel to anyone visiting Key West. John D

Partner

10/10

Exceptional

19 Apr 2026

Frank

From the history of the hotel, the beautiful furnishings and the unique amenities for the guests, this was the best choice of places to stay. The location is so centrally located to all of the fun in Key West.

10/10

Exceptional

14 Apr 2026

Darrin

Great place

10/10

Exceptional

13 Apr 2026

Willard

Breakfasts price is wat to much.

10/10

Exceptional

08 Apr 2026

Emily

Friendly staff

Family

2/10

Poor

05 Apr 2026

Michelle

The smell in the lobby is overwhelming. Such a heavy perfume if I could have found a room elsewhere, I would have. Fortunately, the smell was not as bad on the fourth floor, but you could still smell it in the room.
The pool hours are unreasonable.
For a hotel that has had a massive renovation there should not be peeling paint and dangling dry drywall in the hallways
The power went out, and there was no ambient emergency lighting. I’ve reported them to the fire marshal as this is a serious violation that could cause serious injury if someone had to make their way to a stairwell and exit. I did exit and upon arrival back to the hotel. No hotel employee could tell me where interior stairs were to get back up to my room. I will also be filing a complaint with the legal department for Marriott. They are lucky it was just a power outage with no reason to evacuate as people could have been seriously injured attempting to evacuate in pitch blackness with no lit exit signs or ambient emergency, lighting in hallways or stairwells.
I will never stay here again. Never have I been so disappointed and disgusted with a property.

Family

10/10

Exceptional

03 Apr 2026

Beth

We couldn’t have enjoyed our stay more! We loved everything about La Concha. The location, friendly staff, service, comfort, cleanliness were all outstanding. Highly recommended!

10/10

Exceptional

01 Apr 2026

Riley

Staff are very attentive and friendly!
Both restaurant along with the cafe was excellent.
Rooms were very clean.

Family

6/10

Pleasant

24 Mar 2026

Pete

There was a resort fee in excess what was paid to Expedia. Front desk staff was inexperienced and even during checkout walked off to her other job. The one elevator is worn out and scary. The location and valet parking was the only saving grace at this price point.

10/10

Exceptional

24 Mar 2026

cynthia

The poolside bar was just down the hall from our room. The food, drinks and service were amazing. Staff members are wonderful.

8/10

Excellent

23 Mar 2026

Hollie

Nice, clean hotel in a great location

Partner

4/10

Poor

22 Mar 2026

RUSSELL

Not friendly staff, poor bar service, no pressure in shower, no music near pool, no type of entertainment… paying for the location not the quality of the hotel.

10/10

Exceptional

11 Mar 2026

Andrew

Close to just about everything Key West has to offer!!!!

10/10

Exceptional

06 Mar 2026

David

Great stay.

10/10

Exceptional

05 Mar 2026

Pamela

Location is excellent. No need to rent a golf cart. We were able to walk to almost everywhere. The staff were all wonderful. Extremely helpful, and so very nice and friendly - and I do mean all of them from the front desk clerk, to the food and beverage manager - could not have been nicer. The hotel is beautiful, and the complimentary rum punch every afternoon was something you won't get anywhere else that I know of. From now on this is our go-to accommodations in Key West!

Friends_and_family Family

4/10

Poor

26 Feb 2026

Sharon

I never received a call about room being ready, our TV didn’t work day one and our shower didn’t drain properly day two

Friends_and_family Friends

2/10

Poor

26 Feb 2026

Betty

Noisy!!! Our room on the second floor basically overlooked the bar with nightly band playing. I had asked for a room near the elevator as my husband has mobility problems. The elevator closest to us was not working. We had an extremely long and stressful drive from Fort Lauderdale. I asked to be moved.
The room on the fourth floor wasn't any better. Long walk from the elevator and then 10 steps down to the hallway leading to our room! The phone in the room did not work. The luggage rack in the room was broken. It goes on and on.
We left a day early.
I will never stay at a Marriott hotel again.

Family

4/10

Poor

25 Feb 2026

Francis

Black mold on the ceiling in shower, toenail clippings left behind by previous guest, elevators were dirty, no water to the building for a few hours while they made “emergency repairs“, power outage for several hours, fire alarm going off in the middle of the night on two occasions because of email function. Very, very slow service at the bar.

8/10

Excellent

23 Feb 2026

Randall

The facility was in good shape considering its' age. The lobby, bar, restaurant and pool/rec area were great.

Friends_and_family Family

6/10

Pleasant

23 Feb 2026

Dale

Room musky smelling could not resolve. Overall hotel ok. Also overbooked we came with my friend and his wife to celebrate their 38th anniversary but they got bumped to a different hotel due to overbooked hotel!

Friends

6/10

Pleasant

22 Feb 2026

Karen

We arrived at the hotel an hour after check-in and the room wasn’t available with no real attempt to apologize for the inconvenience. The elevator closer to our room wasn’t working so it was hike to the elevators, we weren’t informed of the production being filmed there in spite of receiving a welcome call the week before, etc. Our room was right near the pool and prepping for filming as well was tearing down (at 2:52am!) was a bit loud …
In addition, there was no drawer space in the sleeping area or bathroom, no microwave, no place to hang wet towels in the bathroom, no readily available ice machine, bottle fill up stations had no cold water (room temperature). I frequently stay at autograph hotels and have never experienced this lack of comfort/amenities.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Kevin Brook

Hotel was always clean, staff were eager to be friendly, very satisfied!

Partner

2/10

Poor

20 Feb 2026

Amy

I stayed Feb 3- Feb 6 2026 the weather had turned colder when I got into my room it was 58 degrees, I turned up the heat in my room and it just got colder. I went downstairs and was told the hotel had no heat! Then I asked to speak to the manager and she lied telling me no hotel in Key West has HEAT! The Casa Marina was finished in 1920 and had heat along with others. She offers me more blanket’s! I’m paying $1,8000 for three nights in a room that’s 58 degrees. I asked about a heater, they only had a few and other rooms had them. Then I asked for a discount on the room. She took off $80.00 a night. I eventually got a heater that didn’t work well. The only good thing about this hotel was the location, everything else was mediocre.

Friends_and_family Family

8/10

Excellent

18 Feb 2026

Dawna

Holding bags prior to check in and again on depature was extremely helpful. Spacious bar.

Family

10/10

Exceptional

17 Feb 2026

Denis

Clean room

Self

10/10

Exceptional

17 Feb 2026

Michelle

Location was excellent
Rooms very clean

4/10

Poor

17 Feb 2026

PAUL

hidden charges, room not made up and no clean towels

Friends

8/10

Excellent

10 Feb 2026

Robert

Great location in old town

Leisure Partner

6/10

Pleasant

07 Feb 2026

Phillip

Good location, only one elevator working. Just an average stay.

Leisure Family

10/10

Exceptional

29 Jan 2026

Xiaoyi

Perfect location for exploring the town and everything

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

guy

Clean room pleasant staff

Friends_and_family Friends

10/10

Exceptional

28 Jan 2026

Joshua

Nice rooms and the staff was amazing way beyond what i expected, i will definitely be back again

Leisure Family

10/10

Exceptional

27 Jan 2026

Kevin

Friendly staff. Very nice room. Handy off street parking. Nicely operated.

Partner

6/10

Pleasant

27 Jan 2026

CHRIS

No elevator working near our room. Had to walk great distances each time coming and going. Delayed checking in by 1.5 hours..

Leisure

6/10

Pleasant

27 Jan 2026

Rod

Hotel was not Marriott level. A little old and run down. Needs renovations. On site restaurant was good.

Leisure Friends

8/10

Excellent

23 Jan 2026

KEITH S

Clean room, staff and location

6/10

Pleasant

23 Jan 2026

KEVIN

Shower water pressure was low and bad smell in bathroom. Everything looked nice and staff was great

Leisure Partner

10/10

Exceptional

08 Jan 2026

Virginia

Clean, super comfortable, close to everything

Leisure Family

10/10

Exceptional

07 Jan 2026

Joanna

Beautiful hotel, friendly staff

Friends_and_family Family

8/10

Excellent

06 Jan 2026

Margaret

La Concha is a very nice Hotel, located in a great spot on Duval St, accessible to whatever you may want to do while in Key West. We enjoyed breakfast at Perla, and the rooftop outdoor pool and lounge areas, as well as the rooftop pool bar. We had one issue during our stay with housekeeping but this was handled by the manager, and we had no further problems. There is a shop onsite for snacks and such, and a nice coffee shop onsite. The Mojito bar is fabulous as well. On the main level, there are many comfortable seating areas to take a rest between activities. It is a historic hotel and there are little touches within the rooms and the hotel, such as framed artwork in the rooms, and vibrant colored accent walls as a nod to the colors of Key West. We enjoyed our stay. Note that check in time is not until 4pm or after, so if you arrive early, they'll store your bags, and you should plan activities or the beach to keep you busy until check in time.

Leisure

10/10

Exceptional

05 Jan 2026

Toby

Go see Giorgio at the Mohito Bar in the hotel. This man can make the Worlds Best Mohito and Rum Old Fashioned you have ever put your lips on.
The location doesn’t get better in Key West.
And the heated pool is perfect!!

Leisure

6/10

Pleasant

02 Jan 2026

Jennifer

Despite being an Autograph Collection property we had peeling ceiling in hallways - could see crumbling external walls from hall windows on floor and housekeeping didn’t come one day and I had to call the front desk for towels and room straightening the remaining three days of our four day vacation. Would have expected more from a Marriott autograph property.

Leisure Family

4/10

Poor

02 Jan 2026

Raissa

Customer service was terrible. We had an issue with noise in our room, it sounding like an industrial washing machine spinning at top speed throughout parts of the night and day. It was loud enough to wake me up and prevent sleep. The staff was incredibly dismissive of the whole issue, failed to communicate or fix the problem, and left us feeling like they didn’t consider our issue important at all.

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

Debashish

Room and amenities very very average for the money they charge.

6/10

Pleasant

30 Dec 2025

Bernie

The bathroom was in desperate need of an upgrade. The sink didn't drain and the shower needed a proper cleaning. Zero water pressure in the shower. Being located on duval they really need to upgrade the windows to something a little more sound proof. I stayed in a suite on the 6th floor and the noise was too much. The value just isn't there.

Leisure Partner

10/10

Exceptional

30 Dec 2025

Joseph

Breakfast was outstanding, Service was a little slow but staff and food were great. Bar is great also. Check in was great, valet service-Dima- outstanding. Room was very clean-housekeeping great. We will definitely return. Geraldine & Gigi were great, Marie at front desk- great,
and bartenders were also great- Bea, Hoiri, Levani, and Giorgi.

Leisure Family

10/10

Exceptional

30 Dec 2025

Kelli

The hotel was so elegant. Rooftop pool and bar had an amazing atmosphere and food.

10/10

Exceptional

29 Dec 2025

Grishma

Resort was so nicely updated and loved the fragrance they used in the entire resort. It felt so refreshing and calming.everything was maintained so clean and just perfect the way I was expecting.

Leisure Family_with_children

6/10

Pleasant

28 Dec 2025

Lori

Breakfast Yummy, Service was Excellent. Room was clean, though toilet seat was broken. True to legend got stuck on elevator. Super Sad rooftop bar is no longer.

Partner

10/10

Exceptional

24 Dec 2025

Scott

The rooms were clean! Bathroom

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Tabitha Hall

Very nice staff! Clean hotel!

Leisure Family

4/10

Poor

19 Dec 2025

Lisa

The room was very small the bar area was freezing and very loud the only music they played was Latin

Leisure Friends

10/10

Exceptional

18 Dec 2025

Jan

Everyone was so nice and helpful.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Carolyn

The room was beautiful and spacious which we loved. Did not like that. The AC would not go below 71°. However, the hotel provided a fan, which was helpful. Additionally, and not sure if it was just in our room, but we had an RV sized toilet, which was not ideal. The shower needs new tiling as it was cracked and leaky. It’s an older hotel so understandable, but overall very nice stay with excellent staff.

Partner

10/10

Exceptional

15 Dec 2025

Carlos

Great location. I’d stay there again.

10/10

Exceptional

15 Dec 2025

John

Great view from our penthouse 7th floor suite. Resort fee and full breakfast daily was part of the package. Excellent service and great location on Duval.

Leisure Partner

10/10

Exceptional

13 Dec 2025

svetlana

My husband and I enjoyed our stay at the hotel tremendously - everything was excellent! Location, cleanliness, pool, food, bedding, friendly staff, hotel decor, pleasant ambiance. Highly recommend this hotel to the guests who want to experience upscale services and hospitality of old Florida

Partner

6/10

Pleasant

10 Dec 2025

Janet

Service level was really not up to par for what should be a premier experience. Check-in was very problematic. The credits we received for the inconvenience were not processed correctly. Requested housekeeping items not delivered. Miscommunication with the bell stand. Front desk does not answer and it’s the only way to reach other departments. WiFi not working. QR code on tv for room service not working. It’s a real shame because the decor and location are fantastic.

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

DAVID

The staff must be valuable
I really impress with their services

10/10

Exceptional

03 Dec 2025

rodney

room was clean breakfast was great! staff was awesome.

Leisure Partner