Name: Americas Best Value Inn Pilot Mountain
Address: 711 S. Key Street, Pilot Mountain, 27041, US

2/10

Poor

19 Jul 2026

Brittney

When we arrived to check in, a lady was standing right by the front doors smoking, when I walked by, I wasn't greeted, I assumed she was someone checking in also. Went in to lobby which smelled like stale cigarettes waited for someone to check me in. Lady from outside came in finally and check me in, the went smoothly. Got into room which smelled like bleach. Floors were stained, walls were dirty. Towels in bathroom had other people's hair all over them. Then when someone opened the drawer on the desk there was a pill bottle with drug paraphernalia in it. Immediately took it to front desk and requested a refund. Would highly recommend not staying here.

Friends_and_family Family

2/10

Poor

17 Jul 2026

Brad

That place is a DUMP!

Friends

8/10

Excellent

03 Jul 2026

Jael

My room was clean and neat. Staff was frequently. Enjoyed my stay.

Partner

2/10

Poor

30 Jun 2026

Valeriy

It Was SHORTEST stay - just opened the room door, and run away.

Family_with_children

10/10

Exceptional

21 Jun 2026

Syerha

Clean Room. Amenities Worked Properly

Family_with_children

2/10

Poor

19 Jun 2026

Lorraine

Room wasn’t very clean (found a toe nail clipping) and the tub backed up after one shower. They did come and plunge it. Pool was closed and looked like it had been for a while. Continental breakfast wasn’t very good. The WiFi was out as well. Won’t be staying here in the future.

Family

2/10

Poor

14 Jun 2026

michelle

I did not stay here. It was awful. The place is dirty and falling apart. I checked in to find I didn’t get the room I had reserved. The front desk guy said it was Expedia’s fault they booked it wrong. I called Expedia and got wonderful assistance in checking out and getting a refund. Overflowing trash cans outside and walkways littered with cigarette butts were just a couple of many issues.

Partner

6/10

Pleasant

17 May 2026

Gilbert

Yes

2/10

Poor

09 May 2026

Ray

The room was dirty, the bathroom door was broken, there were water leaks in the bathroom and the sink!

The air conditioner was dirty and piece of broken plexiglass were all over it!

This was an econo lodge once we got there!

Breakfast was basically a waffle or nothing! The juice machine was broken! Just not what was pictured or described at all!!!

Family

6/10

Pleasant

30 Apr 2026

Karen

The stench of urine permeanted the room.

2/10

Poor

13 Apr 2026

Joshua

Rooms were dirty, food was only cereal and waffles. If that! No juice in machines. Rooms were way below par and honeslty hotel should t be open to public only to people living there since thats what it is anyways.

Family_with_children

4/10

Poor

02 Apr 2026

William

Property on had 1 Handicap room ..booked reservation over a month ago. given a std room that bathroom couldnt be used by handicapped spouse =>with walker. walker wouldn't fit in bathroom door. UNSAT...was told handicap room room was already booked.. stayed there 4 nights. after 2 nights Handicap room became available. Bed was a full *for 2 people and bathroom toilet was right up against the wall leaving an awkward way to try to use bathroom..again especially with a walker. UNSAT Very disappointed in stay at this facility

Partner

6/10

Pleasant

31 Mar 2026

Heather

The gal who checked us in was great! We had a good stay here. It was a nice long weekend trip. The landscape could use some TLC. The room accommodated our needs.

6/10

Pleasant

15 Mar 2026

Tammy

Friendly Staff

Partner

2/10

Poor

28 Feb 2026

Mark

Room was filthy no security on door was broken off just a dump. I would be embarrassed to own this place and actually rent a room out. I don’t need your breakfast with the roaches running around. I just wanna clean room that’s secure and safe. This is a meth hotel at best.

Self

2/10

Poor

07 Feb 2026

Jennifer

The environment. Low vibrations. Energy wise.

Self

8/10

Excellent

07 Feb 2026

Jennifer

Pilot mountain is beautiful

Self

10/10

Exceptional

01 Feb 2026

Ricky

No dirty yes

4/10

Poor

11 Jan 2026

Kenya

Ok

10/10

Exceptional

26 Dec 2025

Candace

All was well the room clean and ready

2/10

Poor

20 Nov 2025

Barbara

Air conditioner did not work

Leisure Partner

8/10

Excellent

19 Nov 2025

Lexie

The room was great for everything we needed staying one night.

Leisure Partner

10/10

Exceptional

15 Nov 2025

Samuel

Yes

2/10

Poor

09 Nov 2025

lynne

The room was dirty and smelled. Grounds were horrible with grass growing out of control. Very noisy. Probably worst hotel i ever stayed at besides the America Best hotel near Atlanta.

Leisure Family

4/10

Poor

25 Oct 2025

Mark

The condition of this hotel was very poor...the bathroom drain and tub drain were both clogged and the shower didn't work. The staff were nice though and the breakfast room was clean.

Leisure Family

2/10

Poor

16 Oct 2025

Dorean

A girl was arrested with 5lbs of fentanyl at the hotel. Rooms are outdated and smell.
Highly recommend going somewhere else

Leisure Friends

8/10

Excellent

13 Oct 2025

Tommy

Our stay was good, the only real issue was the bathtub, taking a shower is an adventure at best .
The tub is old and very slippery, there are no non slip strips in the tub .

The room door latch was loose, needs a bit of maintain. The room was clean .
And

Friends_and_family Family

2/10

Poor

12 Oct 2025

Verlie

There were workers also staying here who were very rude and loud and noisy. We complained to the front desk who asked them to please be quiet for the other guests to no avail. Late at night we went to the office and were confronted with “ loco americanos”. The property was extremely unkempt and the guests rude. I felt uncomfortable and we checked out in the middle of the night. I would not stay here again and would not recommend to anyone. The front office did try to help us but the other guests did not care and kept being obnoxious.

Leisure Family

10/10

Exceptional

01 Oct 2025

Gail

Good staffs. Beds clean

Leisure Family

4/10

Poor

28 Sep 2025

William

Needs a lot of work, stairs not in good shape.

Leisure Family

6/10

Pleasant

21 Sep 2025

Anma

The windows are filthy.
There was a Lot of dust.
Building needs updating
Shower knobs rusty
No drain stopper in sink

Business Family

2/10

Poor

05 Sep 2025

Betsy

We didn’t end up staying. It was awful.
This place should not be open. You go in the front lobby and it has not ac and the front desk area is dark and not inviting at all
I cancelled as soon as I got in my kids were not staying there

Family

10/10

Exceptional

04 Sep 2025

Aida

Was fair

Leisure Family

6/10

Pleasant

24 Aug 2025

John

Easy to park the room was clean easy check in and check out property is a little old but there seem like they're fixing it up otherwise excellent location restaurants and stores are close

Leisure Self

4/10

Poor

22 Aug 2025

Amanda

Housekeeping only came by once and I was there for 7 days. The appearance was not welcoming, there were old blood stains on one of my pillowcases aling with green mold on it, there was a crusty dried stain behind the sink handles, the sink and tub drains were clogged, marks all over the shower wall, shower head did not work. The curtains did not close all the way, centipedes in the room. I think it's crazy how they had 3 different hotel name signs and they were up before renovations were done. By the looks of it, they aren't even close. This used to be a really nice Holiday Inn Express years ago but was messed up because someone wanted to fix what wasn't broken. Hardly and air came from the AC. I worked at a well known hotel for 3 years and if I had worked for this one I'd be mortified. Never again will I stay at this one. Even the steps to upstairs were rusted and sitting away. There were stains on the towels. Is this hod you would expect for a room to be if it were you who were staying there? Do not stay here.

Business_and_leisure Self

4/10

Poor

22 Aug 2025

Melinda

Worsted hotel stay ever.

Room was nasty, mold, dead bugs, dusty. No refrigerator as stated on room details. Coffee maker could not be used because it was nasty as well. But on the good side: bed was very comfortable and the AC worked.

Partner

2/10

Poor

18 Aug 2025

Elson

Property and room were very disappointing. Pictures on Expedia were not accurate of property condition. Very run down and very outdated.

Business Partner

4/10

Poor

14 Jul 2025

kathleen

Needs a lot of work !!!!

Friends_and_family Family

6/10

Pleasant

12 Jul 2025

kathleen

Zack the receptionist made my check in awesome and it is very quiet

Friends_and_family Family

4/10

Poor

23 Jun 2025

ann

Just don't

2/10

Poor

22 Jun 2025

Kenneth

Room was dirty, door was broken and hardley securable, bathroom was dirty and needed a complete rebuild, bath/shower was lose and broken, floor was dirty, Check in staff failed to inform about a breakfast. Had people living at the hotel and their property was strewn all over. Pool was nice, bit we we forced to leave at 8pm.

Partner

8/10

Excellent

22 Jun 2025

MATTHEW

It served the purpose, it was a nice hotel for the price.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2025

Nancy

Very courteous and accommodating.

Leisure Family

2/10

Poor

25 May 2025

Dwan

Property was okay but workers were rude and the room was nasty

10/10

Exceptional

19 May 2025

Erika

Room was clean a little outdated but that doesn’t matter. Staff is nice good location to restaurant and gas. Would stay again

Leisure Partner

4/10

Poor

08 May 2025

Vernon

Property very poorly kept, very outdated in the rooms, workmanship very poor. Looks nothing like the pictures on the web. Would not recommend!

Leisure Family

2/10

Poor

26 Apr 2025

Steve

Did not stay, really nasty and smelly

Leisure

6/10

Pleasant

09 Feb 2025

David

N/A

Leisure Partner

8/10

Excellent

29 Dec 2024

Anita

Not major bad, but could have been better

Front desk was great, beds not so much bathrooms could have been cleaner, but the most concerning was no smoke detector

Partner

8/10

Excellent

22 Dec 2024

Geraldine

It was fine.

Leisure Partner

4/10

Poor

11 Nov 2024

Dolores

The sink was dirty. That could have been easily been cleaned by the cleaning staff.

Friends_and_family Family

6/10

Pleasant

25 Oct 2024

Albert

The view out my window was a wall. At the time, they had no continental breakfast.

Leisure Self

2/10

Poor

22 Oct 2024

Breanna

Watch out!

We stayed here about a month ago while in town for business and the room we had was very nice, so we decided to book again while back this month. This room we’ve gotten is in horrible shape, and we won’t be back next month when we travel back to NC. The bathroom is absolutely falling to pieces; the ac/fan does not work. There’s staining all over the walls, quite literally finger prints on the bathroom walls. Staining on bedding. If it wasn’t for the fact we got here after 10pm and had a baby with us, we wouldn’t have stayed in room 107 at all!

Business

2/10

Poor

15 Oct 2024

Donna

The door was warped I couldn’t get open. There were some unsavory stuff happening outside, so I left within 5 minutes without even getting the refund. The staff never responded to my messages messages when I wrote them. I felt unsafe. I don’t believe the staff is a fault or the facility itself. It was more than an environment situation.

4/10

Poor

29 Sep 2024

Fred A

Room was on dirty side
House keeping never made it to our room

Leisure Friends

4/10

Poor

29 Sep 2024

Dustin

Wasnt a very clean and neat place. Very rundown and maintenance not done or done very poorly.

Leisure Family

10/10

Exceptional

28 Sep 2024

Kimberly

The employees at the desk were frendly.

10/10

Exceptional

27 Sep 2024

Edward

For the price I paid it was worth it

8/10

Excellent

17 Sep 2024

Kris

Good room

Nice clean room. Bathroom could use some work. Overall good.

Self

4/10

Poor

17 Aug 2024

Christine

The bed was very comfortable.

The top door lock was hanging off the door, the shower was disguisting, the one lamp literally had a shade falling apart and I had to use a hair tie to close the curtains.

Had it not been for us driving until 2 am, I would have left. My fault for not reading all of the reviews. I do have pictures.

Leisure Partner

6/10

Pleasant

18 Jul 2024

Randy

Not Clean

Decided to extend our honeymoon trip an extra day, and visit Andy Griffith's homestead area. Floors and bathroom were filthy, had trouble finding outlets just to plug in lamp and microwave, breakfast fruits were old, and couldn't even get an actual receipt when checking out. Glad this was a one time stay!

Partner

10/10

Exceptional

17 Jul 2024

Barbara

I liked the quiet

Leisure Family

2/10

Poor

06 Jul 2024

tonya

Horrible

Horrible!! Gave me a smoking room when I booked non smoking. Room was nasty and unclean. Light and shower curtain broken. Ceiling in closet was broke in half. No door to closet.
Horrible horrible horrible

Friends_and_family Family

2/10

Poor

05 Jul 2024

tonya

Horrible!! Gave me a smoking room when I booked non smoking. Room was nasty and unclean. Light and shower curtain broken. Ceiling in closet was broke in half. No door to closet.

Friends_and_family Family

4/10

Poor

20 Jun 2024

Tammy

Maybe the most disgusting hotel I have ever stayed in. Black hair in the shower, floor is filthy. I was afraid to walk around without my shoes on in the room. Dirty smudges on walls, you can see daylight under the door. If we hadnt been exhausted from driving all day, we probably would have packed up our luggage for five people and left. Never never never stay here.

Leisure Family

6/10

Pleasant

12 Jun 2024

Edith

The pool wasn’t open and the door wouldn’t shut properly leaky sink to many cats around the property

Partner

4/10

Poor

02 Jun 2024

Hannah

Won’t be back

Leisure Family_with_children

10/10

Exceptional

26 May 2024

Asiel Asael

It’s great.

2/10

Poor

20 May 2024

Donald

The motel we had a reservation at had to cancel due to our rooms having damage from previous guests. The only rooms available were at this motel. The rooms were very dirty. I can handle a run down place if its clean. We had to go to the dollar store to get fabreeze so we could stand staying in the rooms. There were 3 of us in one room and 4 in the other. There were 2 sets of towels in each room. When we ask for more towels you would have thought we were asking for a brick of gold or something. The man was upset cause we wanted more towels. He kept saying there shoukd be 3 sets. Well there wasnt and even if the one room had 3 sets it still wasnt enough. I would not recommend this hotel to anyone. I will not be back and will avoid choice hotels at all cost.

Leisure Family_with_children

6/10

Pleasant

20 May 2024

Joseph

Econo lodge is not expected to be luxury, but this was even below the expectations of $75/night cost. Toilet was plugged up and overflowing. Bugs everywhere. Refrigerator had to be replaced while we waited for the maintenance guy to do that.

Leisure Family

2/10

Poor

19 May 2024

Brenda

Worst place ever!!!!

Room was filthy. Room smelled moldy and sewer smell. Curtain torn off. Couldn’t close window off to outside. Holes in walls. Paint missing. Furniture damaged and stained. Shower was not cleaned. Black debris in tub. Bugs were in room. Had to slam into door to get it to open or close. Awful place. Exterior is falling apart. Garbage laying around. Worst place I have ever stayed.

Partner

2/10

Poor

11 May 2024

Verified traveler

Do not stay, drive the extra hour to another place

Very dirty. Hair all over the bathroom floor and the tub was filthy. Stains on all furniture, bed was sketchy and hard. Stains on the ceiling and walls. The structure was not well taken care of and the room as a whole had holes.

Partner

8/10

Excellent

02 May 2024

Ash N Maria

Nice place to stay. A little out dated and there were a few items broken, but for the price! The view is awesome, Pilot mtn. is right out front!!

Leisure Partner

4/10

Poor

29 Apr 2024

Jo

This property is conveniently located. The king bed was very comfortable and there were pillows of various thickness available.
Upon check in, i asked for a first floor room and was told the hotel was full. However, the room below ours was available all night.
Unfortunately, the room was not very clean. The shower curtain rod was coming off of the wall- causing water to pool on the floor, creating a hazard.
The building is in serious need of updating.

Leisure Pet

2/10

Poor

31 Mar 2024

Lawrence

We went home a day early in order to NOT stay in this hotel.

Leisure Friends

2/10

Poor

29 Mar 2024

Mark

Horrible stay as I stated in check in email

Was a horrible stay as I stated in the check in review

Business Family

4/10

Poor

20 Mar 2024

Andy

The property looked like a flea market outside some of the rooms near the doors. The rooms curtains were coming loose at the top. So, we were forced to use the ironing voard and our chip clips to keep curtains closed that night. The hot water was minimal being hot. The toilet at the base leaked some. It was very noisy from other guests. The bed and furniture was older and uncomfortable. Rm 104 2nd time staying after asked to come back for another try. It won't happen again! This Econo Lodge is a Choice Hotel obviously by payment by the owners of this franchise. Pitiful excuse to call a Choice Hotel.

Leisure Partner

10/10

Exceptional

17 Mar 2024

Rhoni

Check was fast and easy staff was very nice. Property very outdated however we were comfortable for our overnight stay.

Leisure Family_with_children

8/10

Excellent

27 Feb 2024

Yvonne

Price was very reasonable

Leisure Family

4/10

Poor

24 Jan 2024

Dawn

Did not feel safe while I was there. The locks were loose and there was a gap around the door. Paint was peeling off several places in the room even though the website said recently renovated. Paint was peeling off the stairs to the second floor. Bathtub was very old and therefore looked dirty due to age. Couldn't understand the man at the front desk that checked me English was definitely not his first language. Heating unit in the room was old and took forever to heat the room and was extremely noisy and kept me up

10/10

Exceptional

10 Dec 2023

Charles

good stay

The room and service was really nice.

Partner

2/10

Poor

19 Nov 2023

Haires

😞

8/10

Excellent

04 Nov 2023

Donald

The staff were friendly and helpful and the room clean. New mattress. The rest was dilapidated as it is obvious that the owner cares little about maintenance. Carpet has been removed and replaced by vinyl tile. The heater is full of lint and dust and could only be shut off by unplugging it. Water wouldn’t get hot in the sink. Did get a good nights sleep.

Leisure Family

8/10

Excellent

29 Oct 2023

Raymond K

Decent place.

2/10

Poor

26 Oct 2023

Rob

Mold in tub area. Shower would not work.

Leisure Pet

2/10

Poor

23 Oct 2023

Johnny

We didn't stay, pulled up in parking lot and it's nasty walked in and cancelled our stay. Rooms very run down.

Leisure Family

4/10

Poor

21 Oct 2023

Gregory and Tammy

Room was filthy! A/c heater was wired straight into outlet( fire hazard! Walls had filth running down the walls. You could see outside between door and frame and window was extremely loose and shook loudly. Window wasn’t sealed or caulked. Dirtiest place I’ve ever stayed. Also crack heads walking around outside! Gives econolodge a very bad name

Business_and_leisure Partner

4/10

Poor

08 Sep 2023

Doug

Our A/C didn't work, toilet wouldn't flush and the shower knobs didn't work very good.

Leisure Partner

2/10

Poor

05 Sep 2023

Christopher

It has a moldy smell, Shower knob broken, sheet had A Blood stain, nets flying around, Tub stained, and the Drapes old and outdated. MY ROOM NUMBER #201, Shut it down and remodel !!!!!!

2/10

Poor

03 Sep 2023

regina

Keep driving

Toilet rocked, toilet paper holder came out of wall. Sink looked liked it was painted and started peeling. Tub was disgusting. Just horrible. If I wasn't so tired from driving 10 hours I would of cut my losses and drove to find another place. Choice Hotels needs to get it together!

Partner

6/10

Pleasant

30 Jul 2023

Verified traveler

We booked the room on the fly during late night travel, for what i thought was for 6 people but apparently i only marked 2. First, when i arrived no one could be located to check in, (the clerk was outside somewhere) then the key cards we were given did not work(clerk was nice enough to reset the cards so we could get in our room), there was no extra linens and no sheets on pullout couch(went to ask for extras and was told they couldnt give me any before 6am the next day because Housekeeping locks the door when they leave and they cannot acces it to get more), the door to our room would not close properly and kept popping back open( i had to prop the chair under the handle though it did not fully open with the switch bolt clicked in place there was still a sizable gap without the chair there), when i took a shower the next morning i slipped and injured myself In the tub due to no traction areas in the tub itself. When going down to check out the next day and inform of problems the clerk stayed on the phone so i was unable to talk to him for more than a second to let them know we were leaving.

Other than these issues(which may be a one off thing) this is not a bad place to rest your head for the night and the price is a great deal. It looked like they have some renovations going on so there was some equipments and stuff ynder stairways and what not but other than that the hotel was clean and quiet and satisfactory

Leisure Family

8/10

Excellent

21 Jul 2023

Lori

STAY AWAY!! Furniture falling apart AND DIRTY! dead bugs on floor - place is falling apart

Leisure Family

6/10

Pleasant

11 Jul 2023

Verified traveler

Motel

Clean & comfy. Run-down facilities but fine for what you’re paying for. Wouldn’t shower or take a bath here but the bed was good. Some outlets weren’t working. There may be some questionable people staying there at the same time as you so just beware. Overall it served its purpose as a place to sleep for one night.

Partner

4/10

Poor

01 Jul 2023

Colleen

We walked in and the smell was terrible, the bedspread had holes in it, the furniture was well looked like something off the street that had been out for awhile, the refrigerator did not work, but you get what you pay for at some places. It looked like people that couldn’t find housing lived in this place

Leisure Partner

2/10

Poor

07 Jun 2023

Terry

My reservations were suppose to be on June 2-3. My reservation were for the June 7-8. I showed up on June 2nd and discovered they were for June 7. No room at the inn. Had to pay $200 for a room 45 minutes away. NOT Happy.

Family_with_children

2/10

Poor

06 Jun 2023

Penny

The place was old and questionable people working there. To me it appeared to be prison work release. As soon as I parked in parking lot sweeper was looking in my car windows. Questionable women sweeping pool at midnight. Manager said we owed 20 dollars for one towel my friend gave them a white towel. Then claim even short more towels. I said not one more dime. Then harassed my friend until he gave them 10. I would sleep in the rain first. Just all around criminals. We thought a maybe left a towel at pool a hotel worker was out at pool at midnight. I told manager worker was out there and his response she did not work there. She was working out there when I arrived. Just criminals.

Business_and_leisure Friends

4/10

Poor

06 Jun 2023

Tony

Hot water took forever to get hot. Cold water valve was backwards. Water valve at sink for hot water would not cut off. Just seemed to have a lot of water issues

Leisure Family

4/10

Poor

29 May 2023

Chrsitian

My stay here can be met with below average reviews. The only saving grave of the location was able to see the moutain from my window. It was a beautiful view but the location was dirty, stank of weed, and had very loud occupants next to us. While the rooms were clean the exteriour is run down and in my closed I had exposed wires.

Business_and_leisure Partner

4/10

Poor

22 May 2023

Dolores

BAD BED

The hotel was ok, but the manager has to check the beds and mattresses.In the room my husband and I stayed , the bed was kind of broken and we got up with backache!!!

Partner

2/10

Poor

20 May 2023

Earl

the stairs were in disrepair

Leisure Family