Plaza Caserta

2/10

Poor

13 Jun 2026

Fabrizio

The staff at this hotel were genuinely kind and sympathetic – everyone we met was very friendly and helpful. This is the only positive aspect we can mention.
However, the rest of our experience was extremely disappointing:
Location: The location is very poor. The hotel is situated far from the city center and far from the main square, RegCaserta. There are no public transportation options nearby, which makes it difficult to get around.
Air conditioning: The air conditioning did not work properly. It was set too high, and when we opened the window to let some air in, the system turned off completely. We suffered from the heat all night.
Bathroom: The bathroom was outdated and very worn down.
Noise at night: At 2 a.m., we were woken up by what sounded like bombings – supposedly fireworks or petards – caused by a group of young people who spent the entire day hanging around the hotel.
Unfortunately, aside from the staff's kindness, this hotel offers nothing commendable. We would not recommend it.

Partner

10/10

Exceptional

19 Nov 2025

Harvey

Great place, rooms are aged but massive by any standards.

Leisure Pet

8/10

Excellent

01 Sep 2025

Valerio

Overall ok. Just empty when we were there

Overall the hotel was fine. It was weird ti see such a big hotel but very few people around. I think during our stay (one day) we saw only one other customer. The garage and the outside of the hotel could be better kept. The garage in particular needs to be cleaned up

Friends_and_family Family

8/10

Excellent

24 Aug 2025

DANNY

Rooms were great, property is in a strange location and very empty. Good value for a good night sleep before a flight. Nice bathroom and good beds.

Leisure Family

10/10

Exceptional

20 Aug 2025

Katherine

The place was really nice . The rooms were always clean and the stuff is super friendly. 10/10

Leisure Family_with_children

8/10

Excellent

18 Jul 2025

Gianfranco

Starting to show its age. Wi-Fi weak in most rooms.

Partner

10/10

Exceptional

17 Jul 2025

Jaison

Nice accomodation and incredibly nice staff. Clean and quiet.

Leisure Family_with_children

2/10

Poor

21 Jun 2025

Shambhavi

The only good thing about this property was it was within reasonable costs but everything else was more or less terrible - old property, very limited to no transportation facilities, they don’t provide you with water in your room after your first night of stay, PATHETIC WiFi, room service provided us with torn towels - it is a huge and massive hotel but empty so it almost feels haunted. Extremely disappointed with this stay!

2/10

Poor

11 Mar 2025

Paul

Poor customer service

4/10

Poor

17 Nov 2024

Kamsen

The property was sterile. Looks like a hospital. No ambiance. No character nonart. Tub leaked. No way this is a 4 star place. I felt mislead by Expedia showing it as a 4 star property.

10/10

Exceptional

12 Oct 2024

Ben

Great spot for travelling. Breakfast was great and hotel was very good for the price.

Friends_and_family Family

6/10

Pleasant

08 Oct 2024

Ann

The hotel is well plced for seeing the palace. Our room was clean but needs updating, especially the bathroom.

Partner

6/10

Pleasant

28 Sep 2024

Don

Property is located in an Industrial area far outside of the city.

Leisure Family

8/10

Excellent

14 Sep 2024

Mackenzie

The staff were so friendly! Loved that it was quiet

Leisure Family_with_children

4/10

Poor

11 Sep 2024

Alejandro

Not as expected
Tired and old property

8/10

Excellent

08 Aug 2024

Aceil

This is a hotel designed for exhibitions and business conferences - so feels as such. But it offers great value for money out of season.

An improvement would be hotel transport to the train station or the centre of town - which is otherwise hard to get to.

Leisure Family

8/10

Excellent

05 Aug 2023

Alla

Ok hotel, nothing around.

Partner

10/10

Exceptional

18 Apr 2023

Evneet

Clean room and good parking . Breakfast was the best feature.

6/10

Pleasant

26 Sep 2022

Craig

This place is about 10 years past time for an update.

Business Friends

4/10

Poor

13 Dec 2019

Verified traveler

Location was great, parking was easy. Hotel desperately needs a deep clean. Rooms are dusty, and everything smells musty. Sheets, bath towels all smelled old and stale. Rooms had phones with half the buttons missing and rooms had no information. No room service information, no restaurant menu.

Leisure Partner

8/10

Excellent

03 Sep 2019

Verified traveler

Very good, with only some details requiring attention. Consider installing soap trays in the showers for example.

Leisure Family

8/10

Excellent

22 Aug 2019

Verified traveler

I really appreciated Cinzia who helped us book a private tour to the Amalfi Coast. The Bloo restaurant was fantastic.
The only thing, we had to change room due to the patio door of the balcony not xlosing & i didn't feel safe and cleaning service could have been better. Towels weren't im the room qhen we got back. But otherwise I would stay again at this hotel. Very close to where we wanted to visit. We went to Pompei & the Royal Palace of Caserta.

Leisure Family_with_children

8/10

Excellent

19 Aug 2019

M. SADIK

It works if you’re a cost-based customer

It was not bad
It works for a night or two
I’ve chosen for easy parking but parking was not a problem in Caserta
They sent one coffee cup and a glass in his hands not on a tray when I asked for two coffee cups
This’s not proper for a four star hotel

Family

6/10

Pleasant

04 Apr 2019

Angela

Overall the room is neat and big however the lobby seems super cold !!! Seems like there’s no heat at all. When arrived to the 2nd floor, the corridor seems so dark and hunted! Not sure why they tint the light. It would be better to have a brighter atmosphere.

Leisure Family

8/10

Excellent

10 Mar 2019

Vittoria A

The only complain is that sheets were not fitted to the mattress.

Partner

8/10

Excellent

01 Nov 2018

John

Holtel was too far away from local town for family to walk.

Family

6/10

Pleasant

11 Oct 2018

John

Pretty much a hotel for business travel

Family

6/10

Pleasant

30 Sep 2018

Verified traveler

Very Difficult location to find..huge conference center..not to my liking...staff.. Fernando ..not very friendly nor welcoming. .did not feel lik a guest....it was very poor customer service...and the breakfast buffet area so crowded....the only good thing about this hotel ..was the room..very nice. ..however will never go back there again
BBBack thet again..

10/10

Exceptional

04 Sep 2018

Verified traveler

Nice hotel

Beautiful hotel, conveniently located 10 minutes from the city center. Our room was huge and always very clean. The one thing they should improve is the WiFi, it works great in the lobby

Partner

10/10

Exceptional

02 Sep 2018

Verified traveler

Great stay! Will definitely come back!

We had a great time, convenient location, quiet and about 10 minutes drive from the city center. I had read some concerning reviews about small beds, not at all. Our room was a standard room with king size bed. Perfect for our 10 nights stay. The only cons is the WiFi, great in the hotel lobby, poor in the room. Loved this hotel overall and will definitely come back!

Partner

6/10

Pleasant

29 Aug 2018

Ralph

Our stay was pleasant. Staff were wonderful and helpful throughout. However, having been to your hotel now for a third time and my son previously 5 times we can't help notice the standard of maintenance around the complex has fallen where it is noticeable. In particular hallways, and some areas around the complex.

4/10

Poor

13 Aug 2018

Carmelo

WiFi is a dream in this hotel

WiFi was not working since the arrival up to the departure. There were not kind people at the reception. During my stay they asked for a caution to get a second key. Location is not good, there is nothing around the hotel.

Family

4/10

Poor

27 Jul 2018

Evaldas

WiFi is not available

Huge hotel, it has been a luxury one in the past. Currently there are a lot of empty spaces, a bit shabby and spooky. There is NO WiFi in contrary to what they advertise. If you stay one night you will be fooled by saying that WiFi is currently out of order, but tomorrow they will fix it. Same lies do not work if you stay longer, then they simply admit that there is no WiFi and they are not going to fix it.
Nevertheless there are also good things to say about the hotel. Rooms are spacious, you can enjoy really a nice and big pool that is open not only for hotel guests. Also it is pretty convenient to go to Naples by train (3.40 euro one way). It takes around an hour to get there. Train station is approximately 30 minutes walk from the hotel. Approximately same distance from the hotel are restaurants if you would like to have dinner not in the hotel restaurant.

Family

10/10

Exceptional

02 Jul 2018

Verified traveler

Nice hotel, hotel is located near by royal palace.

Nice hotel. Hotel is located about 15 min by car, to the royal palace.

10/10

Exceptional

10 Jun 2018

T.Street

Some of the staff not the friendliest if your black the whole Italy is the Same tho so just ignore and keep on pushing for the price I was wondering if it would be a slum but this hotel is huge like a mall and gorgeous restaurants and pool some rooms have Jacuzzi I did a split stay the wedding was in another location so after the wedding I came back to this area this hotel Isn't near a lot but there's a nice pizza restaurant rite up the road 5min walk tops and they have restaurants if ur there during the open hours no Italian to English translation so use Google translate to figure out menu but I am amazed by this hotel

8/10

Excellent

01 May 2018

Jeff

American style

We like this hotel as it has standard features found in hotels in the United States. This includes a clean lobby clean room and tidy hallways. Staff are friendly (the receptionist remembered us from our last stay a year ago) and helpful.

8/10

Excellent

27 Apr 2018

Verified traveler

Comfortable room

Nice hotel, especially as we wanted something less central for easy motorway access. Seems to be part of a conference centre. Big, Comfortable bed and air conditioned rooms. Breakfast was average. The surrounding area was quite run down (some redevelopment happening) and didnt seem like a good place to go walking at night. That said, we found excellent pizza at the nearby pizzeria Paco!

Partner

8/10

Excellent

09 Apr 2018

MISS KATRINA

Nice 4* hotel

Good location

Family

8/10

Excellent

27 Dec 2017

Gilad

very nice place on the way

hotel on the way

Partner

4/10

Poor

16 Sep 2017

Verified traveler

Below average but fine for a rushed nights stay

Rooms smelt of cigarettes and the bed had a hair in it and felt dirty. The wifi didn't work throughout our stay and reception were not able to help, and although said they would send someone up, no one did come to fix it. The sinks were blocked and it took a long time to wash our hands. The lift didn't work in the morning so we had to walk around what seemed a maze with no signs to get downfor breakfast. Breakfast was a very basic.

Partner

10/10

Exceptional

29 Jun 2017

I

Handy for Palace visit

Very little in actual area so you definitely need a car, however the hotel itself is quite amazing, lots of room around a huge atrium courtyard. Great pool. Big underground car park. If you are a tourist wanting to visit the Palace then this would be a great place to stay, however the streets of Caserta are difficult to navigate with railway line and lots of one ways.

Partner

10/10

Exceptional

12 Sep 2016

Scott

Very helpful staff

The Hotel is big and very safe, They were very helpful when I had a flat tire on my car. Will stay there again when I go back

8/10

Excellent

04 Nov 2015

Gianfranco

This was, until recently, a Crowne Plaza affiliated property. They dropped the \"Crowne\" from the name and have down scaled the staff. Nonetheless, it's a comfortable enough stay. Parking is available in the garage located in the hotel basement, it's free and secure. I would make plans to dine outside the hotel.

Family

10/10

Exceptional

12 Aug 2014

Jayne

Quite a find!

I needed an overnight at short notice and booked online from the rail station, quite early in the morning. I walked to the hotel, not difficult to find but quite a distance with two cases in tow! Having time available the next morning, I walked back again and knowing the way, it did only take half an hour. The hotel was really quite special. A warm welcome and despite the early hour and the initial 'sorry your room is not ready', a quick change around and 'yes, there is a room for you' which was very kind for such an early arrival. Everything was impeccable. All the staff had a smile and friendly word, everything supremely clean and pristine. The pool was clear and fresh and a pleasure to spend lazy hours beside. The surroundings mostly residential were very pleasant but to the rear were some rather strange and spooky disused factories which from a pedestrian's point of view was a bit un-nerving - but nevertheless the location was very peaceful and pleasant.

8/10

Excellent

28 Aug 2012

RK

Easy to find- great hotel.

Compared to most hotel in Naples and surrounding area this one was so well signed and easy to find. It was clean and modern and the pool was huge. Parking was secure and huge. The staff was terrific and the breakfast was great. It's only draw back is that it is close to nothing. You must have a car or be willing to take a taxi. We stayed in 12 hotels in four weeks and this one had the best mattress and it was only a four out of five.That tells you that Italian hotels don't spend their money on good quality mattresses. We are spoiled in Canada.

Partner

4/10

Poor

13 May 2012

Sal Cherch

Sorry we picked this one

The hotel is a nice facility which is virtually impossible for a non-resident traveler to find. It has an inept, rude and uncaring staff. It also has a beautiful restaurant which is not open to those who stay unless you happen to be there when there is a large tour group. The small cafe/bar has an area they call the restaurant, but the menu is so limited you're better off trying to find another place. Problem is there isn't anything else unless you go into the center. In which case we waited for more than an hour for a 15 Euro cab ride back to never land.

6/10

Pleasant

24 Dec 2011

Daniel

Good hotel... bad location.

The hotel and its staff were pleasant. The problem is the location.

10/10

Exceptional

08 Sep 2011

Dusan

Excellent hotel

Looks like 5 stars hotel to me. Very clean, excellent breakfast, the best gym I've seen in a hotel. Surrounding not very nice, but I ignored it.

10/10

Exceptional

14 Aug 2011

ALEXANDER

Very good hotel

Very nice hotel. Good service, nice rooms, will stay again.

10/10

Exceptional

07 Aug 2011

Dave

A real 4 star hotel

Just stayed at the hotel with my family (2 kids aged 8 and 10). Lovely place, free parking (safe) under the hotel. A free drink of sparkling wine if you show your priority card.A+++++++++++

10/10

Exceptional

14 May 2010

Verified traveler

We got a great weekend rate for this business hotel. You would need a car to get to places to shop and eat.

10/10

Exceptional

14 May 2009

Verified traveler

Good Hotel to Stay

The hotel was very nice and convenient for our stay.
The rooms are clean and big, with a pretty view.
I recommend it for any stay.

8/10

Excellent

20 Jun 2026

Bert

Het is een fijn hotel, maar dan alleen voor op doorreis. Is wat ongezellig, want een congrescentrum annex hotel. Alles is verder prima: parkeren, ontbijt, kamer, badkamer.

Partner

2/10

Poor

17 Jun 2026

Franco

Camera vecchia, moquette sporca , dal lato strada è come non avere gli infissi, aria condizionata in camera non funzionava.

Business

8/10

Excellent

26 Dec 2025

Paolo Emilio

Camera ampia, pulita e ordinata

Leisure Family

6/10

Pleasant

21 Dec 2025

Pierluigi

Difficile accesso
Camera con climatizzazione rumorosa
Albergo in decadimento

Business Self

2/10

Poor

17 Dec 2025

Bruno

hotel in stato di abbondono , mi spiace per il personale che è cortese e disponibile.
non dovrebbe essere messo nel portale come offerta
le foto sul sito non sono corrispondenti alla realta

Business

6/10

Pleasant

03 Dec 2025

Fabrizio

Camere grandi ma datate. Personale gentile.
Hotel consigliato per soggiorno di lavoro.

Business

6/10

Pleasant

01 Dec 2025

Paolo

In decadenza

6/10

Pleasant

10 Nov 2025

Anton

Jeg var der til et større arrangement, der blev holdt på hotellet over flere dage, men det virkede til, at hotellet ellers var lukket. Det var svært at finde indgangen, og lobbyen lå nærmest hen i mørke, da vi ankom. Hotellet er slidt, interiøret ret gammelt og arkitekturen pompøs og grim på en fattigfin 1990'eragtig måde. Beliggenheden er ret afsides, og man skal enten gå langt fra Caserta station eller komme i bil. Morgenmaden var okay, men ensformig, dog med et stort udvalg af skærekager, hvis man er til det om morgenen. Personalet var høflige nok, men virkede ikke meget imødekommende eller engagerede. På plussiden var værelset rummeligt, sengen behagelig og rengøringen fin. Ikke et sted, jeg ville komme tilbage til, hvis ikke det var til et lignende arrangement.

Friends_and_family Friends

8/10

Excellent

02 Nov 2025

Francesca

Personale gentile e preparato.
La camera ha dei margini di miglioramento: la moquette per terra, i piumoni sul letto e il bagno con materiale nn sufficiente ai 4 ospiti della camera

Leisure

10/10

Exceptional

13 Oct 2025

Benedita

Equipe do hotel maravilhosa. Garagem segura. Ótima localização.

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

LUIS

Excelete hotel, muy buena habitacion.

Friends_and_family Family

8/10

Excellent

02 Oct 2025

Serafina

Eravamo in tre ma c’erano asciugamani solo per 2 persone

Friends_and_family Friends

6/10

Pleasant

29 Sep 2025

Carmine

Le stanze non dispiacciono ma andrebbero “aggiornate” un po

10/10

Exceptional

27 Sep 2025

patrizia

Tutto ok e vicinanza alla Reggia

Leisure Family

10/10

Exceptional

10 Sep 2025

Orlando

Tutti piaciuto

Leisure Family

8/10

Excellent

03 Sep 2025

Ivan

Arredamento un pò datato, da migliorare, bella struttura, con la piscina funzionante avrei dato qualche stella in più

Leisure Family_with_children

10/10

Exceptional

29 Aug 2025

Daniele

Personale assolutamente professionale e disponibile. Struttura in un periodo di transizione ma ragazzi è un albergo serio serio serio. Camere grandi, belle, tutti i servizi, asciugamani nuovi ogni giorno con pulizia camera e letti. Bello bello, avrei preferito solo che il bar fosse aperto per più tempo ma mi rendo conto che il periodo di scarsa affluenza tolgono il senso dell'apertura notturna.

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

Verified traveler

Viaggio in famiglia

Abbiamo soggiornato per 2 notti in quest'albergo. La struttura è molto grande e anche le camere spaziose. Personale molto disponibile e gentile.

Friends_and_family Family

8/10

Excellent

28 Jul 2025

Angelo

Personale cortese e competente.
Camera pulita e confortevole.
Zone comuni trascurate e bisognose di ulteriore pulizia e di manutenzione.

8/10

Excellent

03 May 2025

Vladimiro

la moquette sarebbe da togliere. Per il resto bella struttura ed ottima colazione. Posizione un po' scomoda e con pochi servizi

Leisure Family_with_children

4/10

Poor

27 Mar 2025

Adrian

Desilusionante

Parece un centro comercial abandonado. Apagado. Sin luz en los pasillos. Viejo. Ademas de encontrame una Araña de importantes dimensiones, supongo que por causa del poco uso y poca rotacion de las habitaciones.

Business

10/10

Exceptional

28 Jan 2025

Elios

Buon Hotel Business, camere silenziose, staff cordiale e disponibile, viaggio in bassa stagione.

Business

6/10

Pleasant

12 Jan 2025

Cecilio Armando

El hotel se encuentra totalmente alejado de todo, con lo que necesitas coche, nosotros estuvi.os en diciembre y todo parecía cerrado, hasta incluso enfrente del hotel. Instalaciones enormes, parking desolado, sin indicaciones y sucio

10/10

Exceptional

09 Jan 2025

Maurizio

.

10/10

Exceptional

09 Jan 2025

Verified traveler

Ottimo hotel, ottima colazione, ottimo parcheggio. Camera spaziosa

Leisure Family_with_children

8/10

Excellent

04 Jan 2025

Juan Pablo

El desayuno estaba bien en general, el aseo si debe mejorar, parecía que lo hacían con afán

10/10

Exceptional

01 Dec 2024

Giovanbattista

Il Plaza Caserta è sempre un'ottima scelta.

Leisure Family

6/10

Pleasant

28 Nov 2024

Marzia

Struttura imponente e di effetto ma parecchio decentrata e ormai datata. Le camere sono dislocate a parecchia distanza dalla hall e necessitano di manutenzione. Il personale della reception si è mostrato poco attento, a parte essere sempre in un'altra stanza piuttosto che al front office, hanno sbagliato l'assegnazione della camera (avevo chiesto matrimoniale e ho avuto twin), poi non so da dove avevano estrapolato che io avessi fatto richiesta di camera per disabili (!?). Alla fine mi hanno cambiato la stanza ed era senza maniglia interna, senza batterie nel telecomando della tv, il quadro dell'AC mezzo mancante...Ho fatto presente la cosa e hanno prontamente risolto. E' andata meglio con il personale della ristorazione. Abbiamo partecipato ad un congresso e in sala non si manteneva la giusta temperatura: o si ghiacciava o faceva troppo caldo.
Non fosse che si è trattato di una scelta obbligata, posso dire che c'è davvero molto di meglio a prezzi inferiori.
Eppure basterebbe un po'di attenzione per migliorare tanti piccoli aspetti che in un hotel della catena Marriott non dovrebbero essere certo trascurati.

Business Self

10/10

Exceptional

12 Nov 2024

luciano serra

Struttura grandissima con tutti i servizi dal bar al parcheggio

Leisure Family_with_children

6/10

Pleasant

08 Nov 2024

Luciano

STRUTTURA ISOLATA

Leisure Family

8/10

Excellent

04 Nov 2024

Paolo

Bellissima struttura, moderna, spaziosa, camere grandi, ben arredate come tutto il resto, hall ristorante, però la gestione non è all’altezza della struttura, e’come far guidare una Ferrari ad uno senza patente ci sono piccoli dettagli come luci fulminate in bagno, sui corridoi, aiuole con erbacce dentro, cascate spente la mattina che fanno vedere l’umidità che aggredisce i muri, garage al coperto che sembra vecchio di 20 anni con macchine abbandonate in sosta forse da anni, pezzi di strada completamente coperte da cacche di piccioni etc.etc. Comunque, ripeto, la struttura è un capolavoro dell’architettura.
Sconsigliato il ristorante nei dintorni PACO, scortesia, antipatia e niente di speciale nel menù, per non parlare del conto finale.

Leisure Family_with_children

6/10

Pleasant

03 Nov 2024

Nicola

Senza l'auto è scomoda. Trasporti quasi inesistenti

10/10

Exceptional

02 Nov 2024

Francesco

Struttura molto bella e curata

6/10

Pleasant

13 Oct 2024

Julija

Ganska slitet och inte så fräsch. Okej för 1 natt men mer vill man inte stanna. Rum var stora och person ganska trevlig.

Friends_and_family Family

8/10

Excellent

04 Sep 2024

Roberta

Suggerisco alla struttura di rifare i bagni perchè datati

10/10

Exceptional

23 Aug 2024

carlos jose

Todo estuvo muy bien

8/10

Excellent

17 Aug 2024

Anne Sophie

Personnel très gentil, hôtel basic

Friends_and_family Family

6/10

Pleasant

17 Aug 2024

Akber

Het buiten zwembad was door technische onderhoud niet in gebruik dat was een teleurstelling vooral voor onze kinderen, maar voor de rest is dit een super goed hotel.

Leisure Family

6/10

Pleasant

17 Aug 2024

Barbara

Der Hotelkomplex innen ist schön gemacht aber die Umgebung ist schrecklich.
Viele Restaurants waren geschlossen (August) somit assen wir im Hotel Restaurant ein überteuerten, trockenen Hamburger 18.- Euro. Es steht, dass Hunde willkommen sind aber als ich das bei der Ankunft erwähnte, war die Dame an der Reception genervt.

Leisure Pet

4/10

Poor

12 Aug 2024

Verified traveler

Necessaria manutenzione

Arredi logori fanno da ingresso in questo hotel che un tempo mi sorprese per l'aspetto lussuoso che emanava. Piscina non funzionante, aria condizionata nelle parti comuni inesistente, camere con aria condizionata rumorosa, accessori bagno ridotti al minimo.. Potrei proseguire ma preferisco mantenere il ricordo

Friends_and_family Family

4/10

Poor

12 Aug 2024

Nelly

Très déçu

Déçu dès notre arrivée, j avais réservé cet hôtel exprès pour la piscine étant donné que c était l anniversaire de mon concubin et que ma fille de 9 ans puisse se baigner vu la chaleur qu il fait ici au mois d août et bien pas de piscine car elle était en maintenance , c est honteux pour un 4 étoiles surtout pendant 2 jours je ne comprends pas que la piscine n a pas été réparé et en plus en week end ,j aurai pu être prévenu avant de payer ma réservation car dès le lendemain de ma réservation j ai reçu un mail en italien où j ai compris que la piscine était en maintenance mais c était trop tard j avais payé et on arrivait le lendemain donc vraiment déçu car j aurai pris un autre hôtel si j avais su cela pfffffff . Celui de l accueil nous a offert les petits déjeuners pour les 2 jours c est gentil de sa part mais ça ne remplacera pas la piscine ou on voulait profiter de nos 2 derniers jours de vacances.

Friends_and_family Family

8/10

Excellent

07 Aug 2024

jamila

Énorme hotel vide,petit déjeuner avec du choix mais sans gout, bas de gamme malgré les efforts du personnel

Leisure Family

6/10

Pleasant

04 Aug 2024

Stefano

Il personale disponibile e cordiale ma purtroppo la struttura è da svecchiare parecchio. Camere poco illuminate l’aria condizionata ha funzionato un paio d’ore e la pulizia non era proprio all’altezza di un 4 stelle. Colazione dozzinale e scarsa, ma la cosa più importante mancava la descrizione dei prodotti.

Friends_and_family Family

4/10

Poor

21 Jul 2024

Salvatore

Prenotato su Hotels con selezione hotel con piscina, la piscina invece non era disponibile. In ristrutturazione. Staff dell’hotel gentilissimo a scusarsi, Hotels.com invece pessima. Sono cliente da tanti anni ed essere trattato così dopo aver contattato il servizio clienti, con un voucher ridicolo a simbolico risarcimento, è spiacevole e per voi vergognoso. Nell’hotel ero stato anni fa, è decaduto e un po’ spettrale perché enorme e semidisabitato. Camere non all’altezza. Rimuovete quella moquette. Spero lo riprendano. Personale gentile e disponibile. Solo per loro applausi.

10/10

Exceptional

13 Jul 2024

franca

Struttura grandissima e pulita . Personale gentile e disponibile

Leisure Family_with_children

10/10

Exceptional

09 Jul 2024

Anders

Someone

Nice place to stay when visiting Napoli Outlet. Gym was good.

Friends_and_family Family

10/10

Exceptional

20 Jun 2024

Domenico

Molto interessante la hall che sembra una piazza in quanto, olte a essere molto grande si trova al centro della struttura e il soffitto è costituito da una volta vetrata molto alta, infatti parte delle stanza affacciano proprio sulla hall.

Leisure Family_with_children

6/10

Pleasant

07 Jun 2024

Antonio

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Friends_and_family Family