Menge

10/10

Exceptional

10 Jun 2026

Domenick

I loved the history and character of the hotel, (but also that it is fully modernized). We had a very enjoyable stay. It is a beautiful hotel, the room was very comfortable, and the location is excellent.

Partner

10/10

Exceptional

09 Jun 2026

Bertha

Great hotel.. no ghosts

10/10

Exceptional

09 Jun 2026

Judith

I love the history behind the Menger Hotel. It was like a walk through time. The rooms were well maintained and it was a very peaceful experience.

Partner

8/10

Excellent

08 Jun 2026

Leann Rene

Our tv did not work. Called on it and no one came to look at it.

I was able to fit in our toilet, but if I was anyone else in my family, not so much. May need to make a small sink cabinet in there. Very time space for taking care of your business…

Family_with_children

10/10

Exceptional

08 Jun 2026

Duncan

Fantastic place. Staff at reception weren't as professionally trained as at the big chains. Though they'd be a little friendlier and professional. Room had some blemishes I pointed out that were minor but need attention - leaky tub faucet. Missing pictures on wall. But overall a fun and delightful stay.

Self

10/10

Exceptional

08 Jun 2026

Andrea

Staying here was definitely a unique experience. This beautiful historic hotel is full of character, charm, and fascinating history. We didn't realize its reputation for ghost stories until we looked up the hotel's history, which made our stay even more interesting! The atmosphere can feel a little eerie at night, but in a fun and adventurous way. It truly feels like staying in a living museum.

We understand that this is a historic property, but some areas, particularly the floors and bathrooms, could benefit from additional maintenance and updates. We heard that renovations are planned soon, which is exciting. We hope they are able to preserve the hotel's stunning architecture and historic ambiance while making the necessary improvements.

One thing we especially loved was the comfort of the beds—they were exceptionally comfortable. Overall, it was a memorable stay and a great experience for anyone who appreciates history and unique hotels.

Family_with_children

10/10

Exceptional

08 Jun 2026

Robert

Great location next to the Alamo and excellent value for money.

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

Valerie

The Menger is a beautiful hotel loaded with history. Really enjoyed The Menger Bar.
San Antonio itself doesn't have much to offer. The Riverwalk is pretty, but the food is par, even for Tex-Mex.

The Menger charged restaurant/food to my credit card that were false. When attempting to contact the front desk, was transferred to billing whose voicemail box was full and not accepting additional messages, leaving me with no way to dispute the charge except through my credit card company.

Partner

8/10

Excellent

08 Jun 2026

Sarah

The room was very clean and the hotel was beautiful. Be prepared if you’re given one of the original old rooms for the shower water to be extremely finicky. It alternated from scalding hot to freezing cold depending on if someone in any number of other rooms used their bathroom. So that made showering unpleasant, but that was the only downside to our stay. The newer rooms didn’t seem to have that issue. Also, the pool was nice. The breakfast tacos were excellent!

Partner

10/10

Exceptional

08 Jun 2026

marilu

This is my place to stay all the time.

Self

4/10

Poor

08 Jun 2026

Lawrence

Difficult to get them to clean the room, getting clean towels or toilet paper.

8/10

Excellent

08 Jun 2026

Howard

Location can’t be beat. My window overlooked the Alamo grounds. Staff very helpful. Even burritos at the Menger Bar were spot on.

Self

6/10

Pleasant

08 Jun 2026

Kuchibhotla

The room was clean but the amenities like tv remote and body wash were missing. They even allotted my room to another person who ended up coming into the room while I was inside the room.

Friends

10/10

Exceptional

08 Jun 2026

April

Super nice and convenient near downtown

10/10

Exceptional

07 Jun 2026

Rudy

Nice

Friends

10/10

Exceptional

07 Jun 2026

Autumn

Had no idea this is a haunted hotel when I booked it. But overall it was a nice stay and I would stay again. Rooms are massive!!! Very good value. A few things could use updating but otherwise great.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Cynthia Sue

The historical hotel was neat but needed some updates and cleaning.

Family

2/10

Poor

07 Jun 2026

Robert

Overall just I don’t care attitude and the place was in poor shape no elevator etc

6/10

Pleasant

06 Jun 2026

Thomas

It was an okay stay. Nothing bad, nothing great. Pay and stay. Valet is expensive for an unsecured parking lot. Our bathtub faucet was running when we got to room and handle was stuck so couldn't turn it off. Brought it up to staff and the reply was \"ok thanks for letting us know\". It was as if other tenants have had the same complaint.

Partner

10/10

Exceptional

04 Jun 2026

Dawn Rachel

I love the ambiance. I feel as if I am back in time.

Partner

6/10

Pleasant

04 Jun 2026

Andres

The stay was ok. But definitely try something different the next time

Self

6/10

Pleasant

04 Jun 2026

Debra

We were in room 4026. After looking on the 4th floor finally found our room on the 5th floor!! Elevator by the room was out of order. Had to walk a long way to get to a working Elevator.

Partner

8/10

Excellent

03 Jun 2026

Billie

Historic hotel in the thick of it

10/10

Exceptional

01 Jun 2026

Irene

Minimum eating in the hotel itself. Really missed the formal dining room that use to be open for brunch and dinner.

Partner

8/10

Excellent

01 Jun 2026

Isabel

The staff checking in were great but when we checked out the lady was very unprofessional. She was talking with a customer about the Spurs game and completely ignoring me. Not even an acknowledgment maybe a “ I’ll be with you in a moment” nothing. The person before me also became upset as he was also treated the same way. I do want say that I originally was to pay once price through Expedia but when we arrived at the property I was charged more. Had I known this I would’ve booked elsewhere. I would verify before booking through Expedia. As far as the hotel, it was amazing! It was clean and well maintained, great pool. So conveniently close to the Alamo, the Shops at Rivercenter. So much to do nearby. Very convenient. We had a great time!

Family

8/10

Excellent

31 May 2026

Nicholas

Nice place

Self

6/10

Pleasant

31 May 2026

Cade

Ac sucked in room

Partner

10/10

Exceptional

31 May 2026

Thomas

Excellent location and staff.

Self

8/10

Excellent

30 May 2026

Gina Elaine

We LOVED the architecture and the historical significance of the hotel. The lobby was lovely to sit in. Our room was comfortable, and we slept well on the mattress.

That said, there were a few cleanliness issues. The carpets in the hallways upstairs were dirty (as in not well vacuumed) as well as stained in several areas. Just not super well kept. Also our bathroom was not totally cleaned. Toilet seat had some residue on it.

That being said, my spouse and I are pretty low maintenance people, so this did not throw off our stay. We loved the atmosphere and beauty of the hotel, as well as the incredible location right next to the Alamo and within walking distance of everything we wanted to see. Would stay here again.

Partner

10/10

Exceptional

30 May 2026

stephanie

convenient location, historic building, staff were short and rude but always said polite words yet not helpful at front desk sometimes. beautiful rooms with charm but the elevator was out and there were many fans due to inadequate ac working. the exterior had charms but also needs an update

Self

10/10

Exceptional

30 May 2026

John

Excellent

10/10

Exceptional

29 May 2026

Rickey

I love the hotel, the history of the hotel. I love the exact location of the hotel. It has a lot of history when it comes to civilization in America I’m from Detroit, Michigan and I really love the experience of staying near the Alamo. I would do it again and I will recommend anyone who’s going to stay there in the future to make sure you spend time in the Alamo. It’s a lot of history to learn. I consider myself a historian.

Self

6/10

Pleasant

29 May 2026

Carlos

It is a historic and very old hotel. Our room did not meet standards for cleanliness and maintenance; the shower in the bathroom had leaks that kept us from sleeping, and the cold water tap was extremely stiff to open and close.

Family

10/10

Exceptional

29 May 2026

John

Excellent experience would definitely recommend to others

4/10

Poor

28 May 2026

Jose

The water regulations are not good could not get a good swower

Self

8/10

Excellent

28 May 2026

Dusty

Thankd

10/10

Exceptional

28 May 2026

Viva

Room was clean and comfortable

Partner

6/10

Pleasant

28 May 2026

hilma

Loved the location. Loved the history. However, it needs updating and repair- examples- room darkening curtains torn and w holes, sliding door track filthy and old, mildew in tub/ shower, major tear in bed skirt

Family_with_children

2/10

Poor

28 May 2026

Seshasai Prasad

I recently stayed at The Menger Hotel in San Antonio, and unfortunately, my experience was far below expectations. Given the huge price point, I expected a comfortable stay, but the property feels extremely outdated and falls short of even basic mid-segment hotel standards.
Several significant issues negatively impacted my visit:
Unjustified High Costs & Parking Fees: The nightly rate is incredibly high for the quality of the hotel. To make matters worse, there is no included parking. I was charged an additional, exorbitant fee of $60 just for overnight parking.
Poor Room Conditions: The air conditioning in my room was not working properly, making for a very uncomfortable and frustrating environment.
Lack of Basic Amenities: Despite the high cost of the room, there is no complimentary breakfast offered. Furthermore, there was no microwave in the room, which is a standard convenience at most modern hotels.
Unhelpful Customer Service: The level of hospitality was incredibly disappointing. I received zero assistance from the hotel staff when I needed it, making me feel completely unsupported as a guest.
Overall, the combination of a huge price tag, extra parking fees, lack of modern comforts, malfunctioning climate control, and indifferent service made for a very poor value. I would not recommend this hotel to fellow travelers expecting standard amenities and reliable customer service.

Family_with_children

4/10

Poor

27 May 2026

Thomas

I first stayed in this historical hotel 3 years ago with my 88 yo mother and the place was fantastic. Well, all I can say is this hotel has fallen from its way. No daily room service, no replenishment of water, coffee, or towels. Expect to spend a premium price for not so premium services. Parking is $54 a night and the valet attendants expect a tip, which I provided when the services were adequate. Expect dirty hallways with dirty dishes and laundry bins right out your door. Expect a dirty pool area in the morning to look at as well. Im sorry but this hotel is filthy. I've stayed three years in a row but never again. The hotel operator, I swear, was trained in handling irate guests. Nice work Menger staff, you just lost a customer forever. Skip this place and book the Crocket Hotel right next door. Better restaurant, better bar and a staff that will go out of their way to make you happy. And did I mention the Menger restaurant closes at 8pm with no morning coffee service. Just an extremely crappy stay!

Self

8/10

Excellent

27 May 2026

Mark Richard

Great stay staff were fantastic helped with a late checkout...couple of issues they don't provide full housekeeping just replace things and for the 4 days we were there dirty glasses in the hallway that were never picked up . I understand it's a super old building but it's a shame you can't open the windows

Partner

10/10

Exceptional

26 May 2026

Rebecca

Great location! Enjoyed our quick stay.

Family_with_children

6/10

Pleasant

26 May 2026

Delma

Great location by river walk. No restaurant in hotel. Tiny, very dark, room. Beautiful, historical hotel. Fair price.

Partner

8/10

Excellent

26 May 2026

Leslie

Everything was very nice except parking and the lack of restaurant. The Taco place on site is very nice but is not a full service restaurant. Free Coffee in the lobby would've thrilled me. Hors de oeuvres or potato Chips and dip in the bar would've been awesome. The parking is stupid. Very nice valets take your car across the street to the public parking lot. Then the charge is separate from the hotel's. I think it IS cheaper than the city charge, but still...Everything else was extremely great.

Partner

8/10

Excellent

26 May 2026

Jeremmy

I liked how beautiful the place was, but I think the showers need a little upgrade. Water temp fluctuates and the pressure was not the best.

4/10

Poor

25 May 2026

David

Positives; Location, the Hotel’s location is good for the Alamo, and Riverwalk. Hotel is very clean. Staff were very pleasant.

Negatives; Having to pay so much for parking. Two nigh stay $125. Parking fee. Shower water was burning hot for 10 seconds followed by freezing cold the next 10 seconds, regardless of where the faucets were set at. Coffee maker worked part time and outlets required way too much effort.

Partner

8/10

Excellent

25 May 2026

Tony

Great area with everything you need within walking distance. Feel safe and secure.

Family

10/10

Exceptional

25 May 2026

Keith

The cleaning staff needs to be reminded to check the refrigerator in the room. There were 3 OLD, smelly food items and old bottle of water. The hotel is convenient to what we like and very comfortable. Staff is nice and helps eagerly. The price is great for downtown San Antonio.

It would not hurt to put a link to the valet parking area on the website or travel apps you use.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Douglas

The location was fabulous.
The hotel had a lot of character too.
The toughest part was driving there. Google thinks you have to walk to get there.

Partner

10/10

Exceptional

24 May 2026

Jeremy

Very classy establishment. Right next door to the Alamo. Not a mass-market deal. Bit of character.

Family_with_children

2/10

Poor

24 May 2026

luis

Old stinky place. I never stay here again

Partner

10/10

Exceptional

24 May 2026

Bianca

Very nice hotel.

Family_with_children

10/10

Exceptional

24 May 2026

Christopher

Will be returning very satisfied

Partner

10/10

Exceptional

24 May 2026

Carla

This place is amazing . I’m a fan of antique and I’m mesmerized all the time . We always stay here when we visit SA .

Family_with_children

8/10

Excellent

23 May 2026

Robert

What we liked and disliked were the same things. We like the fact the historical nature of the hotel and staying in the historical area of the hotel. Historical hotels always have some quirks. Lack of electrical outlets is common as is a step into the bathroom. On the other hand what a great location for seeing the city, and the lobby and ballroom were spectacular.

Partner

8/10

Excellent

23 May 2026

Gloria

Pool water was not as crystal clear as expected.
Bathroom sink drained extremely slow...made it difficult to brush teeth and shave since we had to keep waiting for the water to go down and not overflow.
Hot water in the shower seemed like it \"pulsed\" and was not a steady stream.

Partner

4/10

Poor

23 May 2026

Meghan

Terribly outdated for the price. Shower didn’t drain and you stood in half a tub of water. Horrible ac but the hotel is aware and tells you upfront it’s what you get with the historic ambiance. I would choose somewhere else and just stroll through if you want to see it.

8/10

Excellent

23 May 2026

Jesse

Didn't realize parking was a separate charge until after I received the receipt.

10/10

Exceptional

23 May 2026

Omar

Outstanding historic hotel, in the middle of lots of Riverwalk activities and restaurants, friendly staff, clean rooms. I am planning to go back again and enjoy the area. I highly recommend this place.

Family

10/10

Exceptional

23 May 2026

Della

The Colonial Room is not open for meals. Very disappointed because the Web site says it is open. There are numerous restaurants nearby. One of the reasons we selected the Menger was to eat at an elegant restaurant for our 60th Anniversary. Instead we ate at the Mortons the Steakhouse. Excellent service. The food was blue ribbon.
We had the Teddy Roosevelt Suite. OMG it left me speechless. It has a kitchen but no cooking appliances. It had a Keurig. You can order meals for room service.
The tub drains slowly.
Overall we would stay there again.

Family

10/10

Exceptional

23 May 2026

Jeanne

You got married at the Menger 30 years ago and absolutely love coming back for our anniversary. Everyone is so accommodating and the hotel itself is just beautiful and timeless! It would be nice if they would fix the elevators though.

Partner

4/10

Poor

23 May 2026

Rosa María

No toiletries

Partner

8/10

Excellent

23 May 2026

Georges

I was skeptical at first until i encountered the excellent service from valet service to the front desk. They were very accommodating and helped ease my concerns. Unfortunately that week the elevator close to the room assigned was out of service and we had to walk from corridor to another going up to the 5th floor and walk down to the 4th floor. It was a good thing we had small bags to lug around. The hallways are clean, there was a musky scent from history as the building was built in 1859. Surprisingly the rooms were clean and the carpet and the room smelled fresh and clean. The Bed - i think is one of the most important thing, was comfortable with medium support , not too soft and not too hard. Overall I slept good. Didnt use any of their amenities, so no comment. But I must say the valet services were good. I also liked that there was an area on the street that you could park for free as you walk around the area. Location is great, too! Will definetly be back.

Partner

8/10

Excellent

23 May 2026

James M

Lousy TV Bad water pressure

Partner

6/10

Pleasant

22 May 2026

Steven

Room was dirty. Used washcloths from prior guests in shower. Dead cockroach on floor outside of bathroom. Balcony not swept of bottle caps. Dated furniture and a dark room. Furniture old and uncomfortable with collapsed cushions. Needs updated. Just make it a cowboy room or something to do with the Alamo. Nobody under the age of 65 knows who Roy Roger's is!

Partner

10/10

Exceptional

22 May 2026

Alan

Wonderful Historic Hotel, great pool, great Location

10/10

Exceptional

22 May 2026

Steven

Nice of historic and modern

8/10

Excellent

21 May 2026

Joseph Austin

The pool was great. Room was clean and bed was comfortable. Hotel uses two-pipe heating/cooling system, so room was not as cool as it could have been. Other than that, the hotel was super beautiful with plenty of old western charm. I would stay here again.

Self

10/10

Exceptional

21 May 2026

Christopher

Great place to stay down town San Antonio

Self

10/10

Exceptional

20 May 2026

Terry

We really enjoyed the Menger! It was like going back in time. Everyone was polite. We will do it again.

Partner

6/10

Pleasant

20 May 2026

Joanne

The AC unit was not working properly so they had maintenance come to try and reset it. It did not work. They then put us in a different room on same side of the building and we had the same issue. Who wants to sweat when they are trying to sleep.
When we checked out, they notifed us it was one side of the building. If they knew this, why didnt they put us in a room on the other side that has working AC. My spouse has a seizure disorder and heat and humidity trigger seizures. We have been wanting to stay at the hotel for years. When we finally did I was less then impressed. The front desk woman was short and curt. The pool was over run by screaming kids taking up the entire pool running around, there was no complimentary coffee or water like most hotels.

Partner

6/10

Pleasant

20 May 2026

Norlilah

The lobby areas, and the courtyard are well and beautiful maintained. Our room was nice, a Kingize bed with Balcony on 3rd Floor, but Handsoap was empty and they left a half roll of toilet tissue without any second roll.
Unfortunately, the hallways had old musty carpets like 15 years old and some trash on the floor in hallways and dirty dishes outside rooms not picked up for 3 days while we were there. Also, we had to carry our luggage up the stairs in an area where the elevator was closed for Maintenance. When asked how long it will remain closed, we were just told that they don't know, probably not that week. So we had to carry our luggage down the stairs, too upon check-out.
We booked this Hotel because of its History and location. It's a beautiful Hotel, just need better Maintenance management.

Partner

6/10

Pleasant

19 May 2026

Kathryn

The first night we were in a room no bigger than our child’s bedroom, a double rather than a queen bed, with a bathroom smaller than a matchbox and, worst of all, without a/c. All rooms were booked so we couldn’t make any changes. The hotel sent maintenance to our room with a box fan. The fan was helpful but just not enough. We were moved to a much larger room the next night where the a/c worked wonderfully. The staff was kind. The valets were awesome. We just wish the first night had been more comfortable. We’ll have to give the hotel another try someday in the future.

Partner

2/10

Poor

19 May 2026

christopher

No A/C in the room, switched rooms to another room with no A/C. Had to leave at 0230 and drive south to find another room.

8/10

Excellent

19 May 2026

Maria

Very good

10/10

Exceptional

19 May 2026

Manuel

It was a cool old style hotel, very close to the Alamo and a short walk to the river walk

10/10

Exceptional

19 May 2026

Susan

The pool and surrounding area were great. Lovely to relax after a hard days sight seeing. Would recommend Menger Hotel any time.
Didn't actually get to eat in the hotel, but the adjoining Tapas bar was worth a visit.

Friends

8/10

Excellent

19 May 2026

Linda

Shower head did not work well. Showering was unpleasant. This was in one of the older rooms.

10/10

Exceptional

19 May 2026

marilu

The rooms are always well kept clean and the room service is fast and courteous.

Self

6/10

Pleasant

18 May 2026

Kim

I have been staying here for years. This was a horrible experience for myself and grandkids.
It took forever to get checked in due to the rooms we're ready and the AC was acting up. You don't pay this much money for a hot room. Then the balcony door would not stay shut.
I always stay between the Menger or the Emily. I will return to the Emily.

Family_with_children

10/10

Exceptional

18 May 2026

Michele

We loved the history of the hotel and the location was perfect being next to the Alamo and to the riverwalk and to the shopping plaza. The room was spacious for our family of 3 and very clean . We enjoyed the pool and had a drink in the bar!

Family_with_children

4/10

Poor

18 May 2026

LUIS

No maid service. Very old and not maintained facilities,

Partner

6/10

Pleasant

18 May 2026

Deborah

Location was perfect. Hotel

8/10

Excellent

17 May 2026

Linda

The location can't be beat. Very short walk to the Alamo. The sense of history was amplified by the antiques in the building.
The only drawback for me was the lack of a bathroom fan/vent and a slightly musty smell. Not overpowering but noticeable.
Be prepared to pay a lot for parking, especially if using the valet service

Family

4/10

Poor

17 May 2026

Peggy

Check-in was poor. The rooms don’t compare to the Crockett across the street. They’re tiny. The bathroom smelled of mold and mildew. I can only assume it wasn’t clean. There were no amenities to speak of the restaurant was closed.

Self

8/10

Excellent

17 May 2026

Elizabeth

The Menger is a beautiful historic hotel a step away from the Alamo and a block away from the Riverwalk. Sadly, the hotel has gotten a bit shabby, although the historic areas are gorgeous. The biggest plus was fantastic air-conditioning.
Restaurant option is only a Taco bar. The historic Menger Bar is small. Our housekeeper was lovely and helped with extra towels and Kleenex.

Partner

10/10

Exceptional

17 May 2026

MELBA M

Clean room but tub faucet leaked.

Partner

10/10

Exceptional

17 May 2026

Melissa

Great location!

Family

2/10

Poor

16 May 2026

Margaret

There are only 2 working elevators, there was no shower pressure. There is no late night Hotel store to purchase Tylenol or other quick emergency toiletries.

Partner

4/10

Poor

16 May 2026

Greg

The hotel is historic and has an old world feel. The staff were friendly and the rooms were clean. However, its customer service has not kept up with current expectations. Daily Housekeeping is only provided of your stay is 2-3+ days. Despite a request to refresh our room, it was ignored.
Yes they provide coffee in the room, but only for one day!
Location is great, but they rely on their reputation and have no desire to provide the level of service expected from such a unique location.

Family

6/10

Pleasant

16 May 2026

chris

Bathtub had rust from dripping faucet and air conditioning would not cool.

Partner

8/10

Excellent

16 May 2026

Steven

For a 125+ year old hotel, the overall condition was very good. Some oddities however - glass on light fixtures all over the hotel have not been cleaned for a LONG time, no house keeping placard in our room, had to obtain robes from the front desk, but for us - a huge disappointment was they blew off our room service order of coffee the first morning. When I called 30 minutes after the requested delivery time, I was told they had no one in the restaurant to deliver orders. How about a call people! Which explained why there was never another room service menu in our room.
But I will say this - the staff was wonderful throughout all of the hotel. We’d return again because we love old historic hotels. I’d give them another try before going elsewhere. We wish them the best.

Partner

2/10

Poor

15 May 2026

Gail

I could not get a statement for my stay there. They moved me to another room and over charged me . Desk person walked out and said I could take care of it my self she quite. Was suppose to get a refund on money held for room charges. Did not charge to room. Expedia. Tried to call the manger. For charges As of today I have had no follow up calls and my account has not been refunded

10/10

Exceptional

15 May 2026

Angelica

Everything was so nice I personally recommend this hotel

Partner

10/10

Exceptional

15 May 2026

Thomas

Room was nice and had all the modern amenities you would expect at a hotel!

Self

10/10

Exceptional

15 May 2026

Cassandra

Great atmosphere & location

Partner

8/10

Excellent

15 May 2026

Robert

The Menger is a beautiful hotel with great amenities. It is also a great museum of sorts. The room I ended up in was very nice. With any very old place there are always issues. I had to be moved 11 pm my first night due to AC issues. They didn't hesitate to make it right but... My new room was in the \"old wing\" amazing hotel features from the past. The elevator in that wing was down so it was quite a hike to get to my room. I would rather stay here than any of the modern hotels.

Self

6/10

Pleasant

15 May 2026

Larry

Thought I was getting a deal on the stay when I booked through Expedia but didn’t. We weren’t told anything about the thermostat in our room not working so it was Freezing all night. Couldn’t afford the breakfast because it was separate from cost of the room. WiFi was terrible. Classic look of Hotel was Beautiful and loved the location next to the Alamo.

Partner

10/10

Exceptional

14 May 2026

Randy

Very nice historic hotel. The staff was friendly and helpful.

Self

10/10

Exceptional

14 May 2026

Nancy

Clean, nice