Name: Hyatt Place Fort Worth/Hurst
Address: 1601 Hurst Town Center Drive, Hurst, 76054, US

8/10

Excellent

29 Jul 2026

Anthony

This is not a 5 Star accommodation. But what it is points to a hotel that has all the right basic ingredients that should be better maintained?? The room was cleaned, but not thoroughly. The eating area served a very good breakfast, but not enough oversight to make the eating areas stayed sanitized or clean. The headboards on the bed needed to be cleaned and dusted.. The little details need to be addressed!!! Clean furniture is a must not an option!! After someone spilled something on any surface that surface should be cleaned and sanitized!!!
Notice that cleaning floors and counters should have regular cleaning schedules!!! All these things are easily improved. I hope this is within their ability to address.

10/10

Exceptional

29 Jul 2026

Patrick

We were in town for a big karate tournament. Clean. Very convenient.

8/10

Excellent

27 Jul 2026

gerald

Friendly staff

4/10

Poor

26 Jul 2026

Shantelle

The pool was cloudy and dirty we didn’t even get to use it and there was no shade. I think on our second day one elevator stopped working. Overall the rooms looked like they were really bad at one point and patched up. Room service only cleared the trash bins while we were there and didn’t make any beds or clean the sinks. Some of the lights in our room didn’t work. There was people all over the lobby during breakfast because there’s not enough space for people to sit. This placed ruined our vacation and I wish I could've changed our stay before we got there but I was not expecting something so expensive to be so bad.

8/10

Excellent

24 Jul 2026

Dolores

Was a little older, but the staff was very kind. We couldn’t use the pool while there, so which was a downside. Otherwise a nice stay

10/10

Exceptional

20 Jul 2026

Geneva

The staff at check-in were delightful!

Weird to not have a microwave in the room. 🤔

Partner

10/10

Exceptional

20 Jul 2026

Michael

Finally got bacon for breakfast. Helpful staff.

Self

4/10

Poor

19 Jul 2026

Dottie

The lady at the front desk was the best! She helped us change rooms after our mattresses and room were so awful.
Still there mattresses were less than desirable. Lights didn’t work by the bed.
Just not what we were expecting from a Hyatt. Probably won’t use them again when we travel.

Partner

6/10

Pleasant

17 Jul 2026

Alexander

Eh it’s alright. Kind of depressing in the room. It be looking like the backrooms and feeling old. Nothing crazy to talk about. I think they should charge less tbh

Self

2/10

Poor

17 Jul 2026

Garye

Every bit of my brief experience at the Hyatt at the Euless to location was terrible. The manager was dismissive towards this 65 year-old white male. She canceled my reservation at the desk, when I voiced my concerns. which was a huge inconvenience after driving 3 1/2 hours. the swimming pool was dark green and should have been closed. after we had called and they said yes the pool is open and ready for you. I would highly recommend not staying at this hotel.

Partner

6/10

Pleasant

12 Jul 2026

Michael

Dated and not well maintained.

10/10

Exceptional

11 Jul 2026

Natalie

Really nice

Friends

8/10

Excellent

11 Jul 2026

Paula

It’s a nice hotel. Comfortable and spacious. Could use a little updating.. time has passed and it’s kinda needing a little love, but otherwise it’s amazing hotel. Quiet even though it’s right near the highway. The staff is really nice. The breakfast in the morning is wonderful.

Self

6/10

Pleasant

10 Jul 2026

Vicki

Undergarments from previous guest under sofa cushion. Holes in carpet and sofa. Pool was murky.

Family_with_children

8/10

Excellent

09 Jul 2026

Luis

The staff was amazing. The hotel was cozy. Some funky stains and outdated appliances.

Self

4/10

Poor

09 Jul 2026

Layla

Old property and needs some maintenance. Killed a big roach in the hallway. For the price, this place should be wayyyy nicer.

6/10

Pleasant

08 Jul 2026

Rene

Okay hotel not bad

Family_with_children

6/10

Pleasant

08 Jul 2026

Rene

So so

Family_with_children

10/10

Exceptional

08 Jul 2026

Sarah

Everyone was friendly and greeted us. Our room was not ready, so they were nice and upgraded due to the inconvenience. Thank you for being so helpful and nice!!!!

Friends

8/10

Excellent

08 Jul 2026

Lee

A little dated and no microwave in the rooms but clean.

Family_with_children

10/10

Exceptional

08 Jul 2026

Jennifer

Nice place ! Kept clean and great staff

4/10

Poor

06 Jul 2026

Janet

This hotel needs a complete makeover, is dirty everywhere.

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Susan

There was no “ Hospitality” from the entrance and on a daily basis. There were many families with the FIFA games in Dallas but the breakfast area and tables were sticky, spills, and dirty floors. The desk response was “Oh we just wait til the breakfast is over then we clean…” unacceptable in any dining place. There was no plan to anticipate the need to keep the area sanitary. Very apathetic attitude.

Family

2/10

Poor

06 Jul 2026

Elder Miguel

Totally a mess ! System is down , can’t get a key for the room. The staff has Zero patience!

Family_with_children

6/10

Pleasant

05 Jul 2026

Diana

The staff at the counter were all very friendly and helpful. That was the positive aspect of our stay. This facility needs a facelift. We had to have all of our keycards redone 4 times. They never cleaned our room during a 3 night stay. We had to go get our own coffee and toilet paper. The breakfast decent but they ran out of food all 3 days. The air conditioner ran constantly (on was able to turn ‘on’-no auto setting) and the room was a bit damp. The hide a bed was very uncomfortable. We were in a handicapped room and the king bed was very low to the floor and was super soft and was lumpy. My son went to the public bathroom downstairs and the toilet was full of BM-don’t know if the toilet was malfunctioning or what. So, because of the beds and air conditioner, we didn’t sleep well. We paid a higher rate due to the World Cup in town, so this made it even more disappointing. Like I said, the desk staff were great. The hotel just needs a fair amount of TLC

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Albert

The hotel was clean. The staff was very friendly and helpful.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Ana

The AC unit in our room didn't not cool down (had 2 rooms the other one was much cooler) but other then that our stay was good pool could use a cleaning.

Family

10/10

Exceptional

05 Jul 2026

Yasmin

Staff were really nice. Room was nice and clean will definitely be back again

Partner

6/10

Pleasant

04 Jul 2026

Sarthak

It was ok

8/10

Excellent

03 Jul 2026

Matthew

Breakfast was amazing!! TVs were inconsistent, some had Netflix and other streaming, some didn’t.

Family_with_children

8/10

Excellent

03 Jul 2026

Martin

Can improve

6/10

Pleasant

02 Jul 2026

GEORGE

room was dirty, carpet stains, comforter had blood stains on it, furniture uncomfortable, breakfast subpar. Their key card system was down so no key cards staff had to let you in your room everytime you went out.

Partner

6/10

Pleasant

02 Jul 2026

Ben

Everything was great BUT the card reader machine creator thingamabob was broken, so we were unable to be issued a room key. A front desk member had to accompany us from the front desk every time we left the premises for three days. One time we had to wait 17 minutes. One hundred percent not the staff’s fault, but still a bit inconvenient! Nice people, clean rooms…I’d recommend it for your Metroplex stay as long as that key machine gets fixed LOL!!!

Family

2/10

Poor

02 Jul 2026

Teresa

I had a very unpleasant stay. The room was gross, with stain on the floor, the carpet, the pillowcase, and the walls. One of the main lights didn't work, and the refrigerator was off when I got there, so I had to plug it in and wait hours for it to cool. That sounds minor but I specifically searched for a hotel with a fridge in the room so that I could cool my drinks for the evening and I wasn't able to do that. A call from the front desk woke me up at 2am and I was told that their system had some sort of issue going on. I had originally booked for 2 nights and ended up cutting my trip short and leaving a night early because my stay was so unpleasant. They refused to give me a refund for the night that I didn't stay, even though I asked for it and checked out before checkout time on that day. I know they technically didn't have to but it felt like really awful customer service to provide me with a bad experience and then refuse to refund what I paid for a night that they could have rented the room to someone else.
Don't stay here. There are way better options right across the street.

Self

4/10

Poor

30 Jun 2026

Roberto

The room was clean the first day upon arrival but shampoo bottles were empty and phone was not working. The next day the room was not touched they never went in to clean no fresh towels, cans weren’t emptied or beds done. Asked to speak to someone but no one was available. The same thing upon check out no one was available. They did have a good breakfast but not cleaning the rooms and speaking to a staff member I saw in the hallway I was told it’s been happening lately.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Patsy

Check in was smooth and quick. Agent was friendly and helpful. Room was large and clean. The carpet in the hall and in one area of our room was stained. I was surprised that was no lotion or a makeup remover pad in the room. Breakfast was fine.

Partner

10/10

Exceptional

30 Jun 2026

Andrea

Nice play to stay with great amenities:-)

6/10

Pleasant

29 Jun 2026

Elena

Our overall stay was great, the room was well maintained and clean, and the breakfast had a good selection. The only issue we had was the hotel \"overbooking\" which they only had a King room when we requested a Double bed room through our hotels.com booking. We had a party of 6 which is the reason we needed the extra bed. We were able to make it work and the lady that checked us in did apologize, but it was an inconvenience.

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Ericka

Don’t stay on first floor. Older rooms. Staff was friendly. Drinks in lounge cooler were warm. No 24 hour maintenance. I checked in after they left and hotel room didn’t work. I needed to call front desk for Door Dash.

Self

4/10

Poor

25 Jun 2026

Iya

The experience was really bad. Starting with the nasty pool where you can’t see even what’s in the water because it’s all dark and green. Then the room we got - dirty and outdated with phone not working and AC not working. Thankfully they gave us a different room with working AC after I had to go downstairs to complain. Then breakfast- it was nasty. Not tasty, limited choices and empty trays and pots. Not enough tables to sit at. Worst experience ever. We do not recommend staying there. They need to make some major changes.

Friends_and_family Family

4/10

Poor

24 Jun 2026

LaEsha

The ratings are a little exaggerated. It’s pretty basic, okay.

2/10

Poor

24 Jun 2026

Jason

The room was clean. But the AC was broken. The hotel was overbooked so we didn’t get the room that we wanted. We had to sleep in two separate beds that were smaller than us not pleased.

Partner

8/10

Excellent

23 Jun 2026

Diana

Sonya at the front desk was a treasure. Smiling, cheerful and extremely helpful. Hyatt can't do better.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Robert

Room was clean but showing some signs of age. Staff was very courteous and helpful. Only one hanger in closet.

Self

10/10

Exceptional

21 Jun 2026

robert

Very nice staff

Friends

10/10

Exceptional

21 Jun 2026

Robert

Professional service

Self

2/10

Poor

21 Jun 2026

Dillon

The lobby & all the common areas were so hot not sure if the ac was broken but it was very hot in the elevator and all the other common areas. The security latch on our door was broken and dangling from the screw. There was a bottle of lotion left from the previous guests as well as a used q-tip in the bathroom & the next morning the toilet stopped working. I also paid $9 for two bottles of water at the reception desk which seems outrageously high for a coupe of waters. Overall wouldn’t stay here again.

Friends_and_family Family

4/10

Poor

20 Jun 2026

Linda

I was there 8 days
I had to ask for them to change my sheets. That's all they did. No vacuum. No cleaning the vanity. Never once cleaned the toilet. The light over the vanity didn't work so there was no lights to brush your teeth etc. They said the maintenance person was running behind. For Eight nights. The GM came and knocked on my door and asked if I was staying here...this after being there two day. She seemed Not to like that I had \"booked through a third party\"
Then they overcharged my credit card. This was a HYATT hotel. I have written the Corporate office. I was helping prepare for my friend's funeral and was too busy to move all my things. They offered another room but it had fans going on a water spill on the carpet!

10/10

Exceptional

18 Jun 2026

Larry

Staff was amazing and extremely helpful. Room was as expected and good.

Family_with_children

10/10

Exceptional

18 Jun 2026

Gary

Lovely large 2 double bedroom with separate sofa area. Really impressed, clean, comfortable.
Good location, places to eat nearby.
Staff could do with a bit more training about what is on locally in the Dallas / Fort Worth areas as didn't seem to know what was going on - there was a World Cup on!!

Family

10/10

Exceptional

17 Jun 2026

James

The breakfast was great. I was impressed and appreciated the use of reusable dishes and flatware. Care for our environment shows consideration and responsibility.

Self

4/10

Poor

15 Jun 2026

Rudy

We only stayed one night. But it was nothing like the advertisement in the looks and cleanliness. The room was ok (302) but when you ran water in the sink it took forever for it to go down. The so called bar is none existing really. Was just a couple of bottle of everything but the right thing. The best part of the situation was the help and kindness we received from Makayla. She was very nice and very helpful which helped considering the situation. One last thing, there was some sort of water leak on the first floor. So to get to the pool you had to track through a section of wet carpet. Probably won't stay there again!!!

Partner

6/10

Pleasant

12 Jun 2026

wayne

AC did not work in the room. The Lady at front desk said they were booked and could not move us to another room. Said she was aware of the problem. Said she would compensate me for the room.

No compensation was ever given,

Partner

10/10

Exceptional

11 Jun 2026

Rodríguez

Me pareció una excelente y

Family_with_children

8/10

Excellent

11 Jun 2026

Jameicia

I was waiting on front desk staff for 10 minutes, she said she had to check on other rooms. Maybe have more staff

Friends_and_family Friends

10/10

Exceptional

11 Jun 2026

Adnan

Excellent clean hotel

Friends

8/10

Excellent

10 Jun 2026

George

Front desk staff was very friendly upon check-in and during check-out, room was in exceptional condition and even though we were right next to the pool the noise level wasn't a problem. Overall very happy with the whole experience

Partner

10/10

Exceptional

10 Jun 2026

Geoffrey

Always nice and clean. Breakfast could be better.

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Sue

Breakfast food was good but frequently ran out of items especially on the weekend.

Self

10/10

Exceptional

09 Jun 2026

Jordan Micheal

Place was great. Only issue was the A/C wasn’t very strong

Family

6/10

Pleasant

07 Jun 2026

Keyonia

No air in room and breakfast wasn’t to good but overall good place to stay,

Family

10/10

Exceptional

06 Jun 2026

Koi

Nice hotel. Easy access. Lots of parking. Friendly staff.

Family_with_children

8/10

Excellent

06 Jun 2026

Traci

Check in was efficient, but she wasn’t very friendly. Room was clean but the carpet was stained and the AC was really loud, waking us up multiple times throughout the night. Breakfast was average. The young lady cleaning the breakfast room was very friendly and the young lady that checked us out was very nice.

Partner

10/10

Exceptional

03 Jun 2026

Leslee

The front desk staff was AMAZING! Very nice and helpful with all our needs.

Friends_and_family Family

4/10

Poor

02 Jun 2026

Robert

Pool closed for maintenance 95 degrees outside

Bar closed no liquor license

Self

2/10

Poor

02 Jun 2026

Ana

While I’ve stayed at this particular hotel before without any trouble, this last time was awful. And let me specify, the hotel was great as usual. The lady who took my info at front desk upon arriving was great. The system at that time was having problems and I got charged $30 x2 for incidentals plus $188 I don’t know why. This is aside of already paying the whole $265 through hotels.com the charge was directly from Hyatt. The supervisor there assured me everything was good and that amount would get reimbursed ($30x2 and $188) to give it a few days bc it was Memorial Day weekend. I left on Sunday and got reimbursed $30 later that day and figured since the other amount was more it might take a few more days. Nope, on Friday the amount was already showing not pending but deducted from my account. Went back to the hotel and explained to the GM what was going on. She gave me a paper and at the time told me to go to the bank that they would give me the money back. I did not look at the paper and when I got to the bank and explained the whole situation, I realized that she had given me a paper with the amount itemized for the stay. She had converted the amount owed into an amount spent for staying there! This had already gotten paid from hotels.com! I don’t know what’s going on there but the hotel needs to open an extensive investigation on management starting with the GM. They are robbing ppl. So I paid twice for staying there, one through hotels.com and another one by Hyatt.

Partner

6/10

Pleasant

31 May 2026

Kathryn

Room was clean. Stains on carpet. Low pressure shower.

Self

10/10

Exceptional

27 May 2026

William

This hotel was in the perfect location for me as it was in between dallas/arlington/Fort Worth and easy access to the highway. The property was in good shape, the room was clean and spacious, the lobby was clean and inviting. Parking was free and the lot was clean and well lit. The free Breakfast was good, but a little sparse compared to other Hyatt’s I’ve stayed at…. The best part of my stay here was the staff, always friendly, always greeted me and provided great hospitality and service. I will definitely stay here again the next time in in the Dallas/ft worth area

Family

8/10

Excellent

25 May 2026

ERIK

The stay was nice and pleasant, staff was kind pleasing and helpful

Partner

8/10

Excellent

24 May 2026

Christina

Check in was wonderful, we arrived about 3pm on 05/15. The young lady working the morning desk on 5/16 was very unpleasant. She did not seem like she enjoyed her job. The first morning there the breakfast was very undercooked. Things were being served still practically frozen. When I explained this to the young lady at the service desk her response was a simple “ok”. She did not check the items or have the items removed until more guest started complaining. We also called down and requested more wash cloths and she stated “I’ll put you on the list,” we never received them. Had to look for the cleaning service to get some. The gentleman working the night desk on 05/16 was very kind. Unfortunately the pool was closed during our stay and my girls were bummed, but he went out of his way to make them some fresh chocolate chip cookies to make up for it. My girls appreciated it and in return made him some paintings as a thank you. Overall we did enjoy our weekend.

Family_with_children

6/10

Pleasant

24 May 2026

stephanie

not luxurious so don’t expect too much. but worth it and inviting. homey and comfortable.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Stormy

Staff is superb. Will be back

Partner

4/10

Poor

23 May 2026

Chrissi

The property didn’t have anything that was advertised

Family_with_children

10/10

Exceptional

19 May 2026

megan

Flight had changed two days before the trip and the hotel was very accomodating! The experience was great! staff was friendly and coffee was strong! just what i needed. i will definitely be staying here again!

Family

4/10

Poor

19 May 2026

Christian

Unfortunately the pool was a disaster; looks like it had not been maintained since the Jurassic era. It was evident radioactive bacteria had colonized it, and evolved enough to fully established a civilized society. Needless to say our kids could not swim in it for risk of being eaten alive.
The buffet area was unkempt, messy, and no one visibly removing used plates, bowls, cups, glasses, silverware, etc.
We stayed 3 nights, and only 2 days was our bed made.
Very very disappointed with the stay. Would NOT recommend booking a room here for the money.

6/10

Pleasant

19 May 2026

Miguel

The bed was not comfortable at all; it seemed old and hard.

Self

2/10

Poor

18 May 2026

Alexander

Unfortunately the pool was a disaster; looks like it had not been maintained since the Jurassic era. It was evident radioactive bacteria had colonized it, and evolved enough to fully established a civilized society. Needless to say our kids could not swim in it for risk of being eaten alive.
The buffet area was unkempt, messy, and no one visibly removing used plates, bowls, cups, glasses, silverware, etc.
We stayed 3 nights, and only 2 days was our bed made.
Very very disappointed with the stay. Would NOT recommend booking a room here for the money.

Family_with_children

4/10

Poor

18 May 2026

Veronica

I thought with this hotel being a Hyatt this would be a great place to stay but I was wrong. Our room had a bad AC and was super noisey. My toddler is afraid of loud noises so that was a problem. It woke us up all night every single time it would turn on. It was terrible. The next morning i asked the staff if we could switch rooms for our 2nd night but of course they were completely full. The breakfast was terrible, like really. The food was cold and barely any options. Also we were traveling with kids and planned on going to the pool but nope, it was closed. I wished we would have known that before booking so we could have stayed somewhere else. We will never stay here again.

Friends_and_family Family

10/10

Exceptional

15 May 2026

Ricky

Very good hotel we stayed at thumbs up from me

Friends_and_family Family

6/10

Pleasant

10 May 2026

Dulce Rebeca

Mold in the waffles

Friends_and_family Friends

6/10

Pleasant

10 May 2026

Meshelle

The staff was outstanding! The hotel is in need of upgrading. The furniture and flooring is dated and needs a refresh. Breakfast was good, except the patty sausage…steer clear of those!

Family_with_children

10/10

Exceptional

10 May 2026

Desiree

The staff met all our request

8/10

Excellent

09 May 2026

Stephanie

Location is convenient to travel into Fort Worth without the high cost of staying downtown. Parking convenient, felt safe in this location.

Self

10/10

Exceptional

05 May 2026

Kenia

Enjoyable stay with friendly staff and nice rooms.

Partner

6/10

Pleasant

05 May 2026

John Michael

Breakfast was ok. Our room smelled damp as it seemed there was some mold on the lights behind the couch. Noise from the hallway is apparent.

We liked the staff and the overall appearance was ok.

8/10

Excellent

04 May 2026

Charles

They need better bed pillow options.

Self

10/10

Exceptional

03 May 2026

Juan F.

The hotel was clean and the staff was nice

Family

10/10

Exceptional

03 May 2026

Ross

Great

Self

6/10

Pleasant

03 May 2026

Stephen

Ok

10/10

Exceptional

30 Apr 2026

William

Great staff & very friendly
Very good breakfast & not just donuts & fruit

Partner

6/10

Pleasant

29 Apr 2026

Jalyn

Breakfast was great. A/C was not great, could not keep up so the room was humid and hot. Bed was old and uncomfortable. TV remote didn’t work.

Partner

8/10

Excellent

29 Apr 2026

Jennifer

The breakfast menu was minimal and was not served hot/warm. It didn’t taste good

Family_with_children

4/10

Poor

28 Apr 2026

Louise

Staff were friendly but rooms need help. Lights not working, bathroom floods, towels super old and thin. Says if you forgot something we can help. Forgot a toothbrush and they had none available even to buy. No sink in bathroom so had to touch stuff to go and wash hands, that was strange never seen that before.

Friends

10/10

Exceptional

28 Apr 2026

Jairus

Perfect location

Friends

4/10

Poor

28 Apr 2026

Dion

Well first off the hotel was old an outdated for a Hyatt hotel. The room smell very musky when we walked in. The bedding had stains on it so me and my wife had the spray Lysol all over the bed sheets and bed. The refrigerator wasn’t working properly, nor the light where the refrigerator unit was. No microwave in room. Breakfast was horrible. The bar wasn’t there . Staff at the front desk stated that it was closed due to licensing. Couldn’t fine parking everyday because people were blocking servers spaces with there trailers. Motorcycles were cramping the front entrance . Couldn’t sleep due to load noise outside. People playing around and knocking on my door screaming ICE . Overall experience was a zero . I will never book at this place in that location again.

Partner

8/10

Excellent

26 Apr 2026

Cindy

Room could've been a bit cleaner

Partner

4/10

Poor

26 Apr 2026

Brendan

The bathroom light barely worked, and I found a roach in there. The AC unit made a constant, awful noise, and the kitchenette faucet was broken. The TV only had Pluto TV—no ESPN.

On the plus side, the breakfast was decent.

Partner

6/10

Pleasant

24 Apr 2026

sabrina

My hotel room had trash in it :/
Breakfast was ok. It was messy, I'm sure they were understaffed. Staff was friendly, but probably wouldn't stay here again.

Family_with_children

8/10

Excellent

21 Apr 2026

Sally

The only thing my rooms that I got didn't have a microwave which we really did need but other then that it was ok

4/10

Poor

21 Apr 2026

jamie

breakfast was good. my bathroom still had hair in the shower

Family_with_children