Gesser

2/10

Poor

12 Mar 2026

Whanita

Heating and cooling system did not work

Family

4/10

Poor

11 Mar 2026

Monifa

There's plenty to do/see in the nearby area of 42nd Street. Thats a big plus!! The hotel's downstairs interior is absolutely gorgeous. However, I experienced having a room with a very large water bug (roach) which scared the bejeezus out of me once I discovered it. God knows how long it was there visiting with me lol. There was also a problem with the rooms temperature. Other guest had the same issue in regard to their room temperature. I was immediately changed to another room for my issues. Although, the new room had no bugs, it did in fact have water damage throughout. Which was an eye sore lol when in the room. My motto, spend only 4.5hrs in your hotel room once awake... sleep, wash, dress, snack, photo op, then leave. Outside of the room issues, the hotel staff was pleasant. The night life in NYC is always fire!! You can't go wrong. Enjoy everyone!!

Self

2/10

Poor

11 Mar 2026

Valeria

When we arrived the room assigned us was not cleaned at all from the previous guests. After being transferred to another room, the air conditioning was broken and the rooms were extremely hot. The window was broken and no one came up to fix the issues after being asked numerous times at the front desk. Horrible stay

10/10

Exceptional

10 Mar 2026

Eliudes

Great hotel for a good price

8/10

Excellent

09 Mar 2026

Abigail Rachel

Great location, friendly staff, nice lobby, small rooms/bathroom

Friends

10/10

Exceptional

09 Mar 2026

Jan

They accommodated my change in room status quickly. Very helpful getting car service to airport. Located conveniently right across the street from most of the theaters.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Julio

Really off times square, so close to lots of stores! Easy check in and check out and the atmosphere here is great! Definitely recommend if all you need is somewhere to sleep and want to be close to most of the touristy attractions.

Partner

4/10

Poor

08 Mar 2026

Anelle

The location is absolutely fantastic especially if you’re someone looking to see a lot of broadway productions on your trip.

My washroom sink was leaking and the outlet closest to the bed didn’t work. I informed staff who said it would be fixed straight away and neither issues were addressed.

The amenities are extremely basic and the suits themselves need to be upgraded. The suits are very dated and poorly kept.

8/10

Excellent

08 Mar 2026

Lauryn

Rooms are small but we were literally just in there to sleep and shower. The bed is comfy and the sheets and towels were clean

Partner

8/10

Excellent

07 Mar 2026

Jessica

Very convenient location, breakfast was good, it's clean.

8/10

Excellent

06 Mar 2026

Moris

Great location, great price for a New York centrally located hotel. Minutes from Time Square. Nice and interesting lobby. Rooms are adequate. Our room faced the inner courtyard, so not much daylight.

Family_with_children

10/10

Exceptional

06 Mar 2026

Katie

In the middle of the theater district! Restaurants, shops and times square were all super close.

Family_with_children

8/10

Excellent

06 Mar 2026

Lorin

Bathroom had no hand towels or wash clothes

6/10

Pleasant

06 Mar 2026

Erin

breakfast items were limited to one sandwich below average. The staff serving breakfast was also very rude and not helpful at all.

Partner

8/10

Excellent

05 Mar 2026

Andrew

Right ion the Heart of Downtown. Great Spot - Thanks

8/10

Excellent

05 Mar 2026

Lucy

I love the hotel, BUT a little paint and new shades would improve it’s worn look and feel.

Friends_and_family Friends

10/10

Exceptional

04 Mar 2026

Kristina

Great location in Times Square, and the staff was so helpful and friendly. Very cool decor in the lobby/bar making it a unique stay as well. Going back next month!

Self

10/10

Exceptional

02 Mar 2026

Maureen

I was there to see Zebra in Sony next door

Self

10/10

Exceptional

02 Mar 2026

Luis

Right in times square

Partner

10/10

Exceptional

02 Mar 2026

Allison

Helpful staff. Let us check in early!

Friends_and_family Family

8/10

Excellent

01 Mar 2026

Carlos

The location was the best. Close to everything.
They could change the fragrance of the soup
The breakfast was great
Room was keep clean throughout our stay

Partner

10/10

Exceptional

01 Mar 2026

Luis

Nice hotel to stay for a New York trip

6/10

Pleasant

01 Mar 2026

Shelley

The communication between the hotel and parking garage! I was advised not to pay the parking garage by the front desk clerk, she advised me to get my ticket validated like I did and I still was charged 60.0 by the garage. My car was held hostage till it was paid

Partner

10/10

Exceptional

01 Mar 2026

Chelsie

Great location of the hotel and fantastic lobby with live music and a bar!

Friends_and_family Friends

10/10

Exceptional

01 Mar 2026

Alicia

Location. Clean room. Staff.

Family

2/10

Poor

28 Feb 2026

Yvette

Room right next to construction site. Workers jackhammering the road up through the night.

Family_with_children

10/10

Exceptional

27 Feb 2026

Marilia

Third time staying at Paramount Times Squares, and if I am ever going back to NYC, I would stay there again. Absolutely perfect. Location is great, staff is nice and helpful, good breakfast, and good amenities. If you are looking for something luxurious, this is not it. If you are looking for something efficient, this is the place. Recommend 10/10.

Partner

8/10

Excellent

26 Feb 2026

Teresa

Clean room

2/10

Poor

25 Feb 2026

Shynetta

This place is a JOKE

6/10

Pleasant

25 Feb 2026

Michael

The room was fair. The hotel reminds me of a European hotel. No frills. Our Thermostat and TV didn't' work correctly and they didn't provide washcloths unless asked for. There is a $45 \"resort fee\" that we aren't sure what it went to other than just as a hidden fee. The location was good and the room was clean.

Partner

10/10

Exceptional

25 Feb 2026

Qhaliq

Very good

4/10

Poor

24 Feb 2026

Monica

Rooms are small no hair dryer no fridge it was just a good location

10/10

Exceptional

24 Feb 2026

Ali

N/a

10/10

Exceptional

24 Feb 2026

Chip

Stayed by myself and had a very small room with a twin bed, but otherwise everything was clean and staff was very friendly. Great location

Self

10/10

Exceptional

24 Feb 2026

Christina

Everything about this stay was wonderful. Great customer service great location loved it. We will be back.

Friends

6/10

Pleasant

23 Feb 2026

Sophia

Location was good, lobby was cool and there is a nice coffee shop attached to the lobby. The room was VERY small, had peeling paint, and lacked basic amenities such as hand and face towels and outlets. The bath fan was nott working, and the thermostat did not seem to be working (our room was over 80 degrees in february)Typical of NYC, high price and low quality. But a fine place to rest your head after exploring manhattan.

Partner

10/10

Exceptional

22 Feb 2026

elizabeth

Paramount is a busy hotel, the staff is always pleasant, professional and listens to what we need. Special thanks to the front desk and luggage managers.

Friends

6/10

Pleasant

22 Feb 2026

Rosio

The staff was courteous. When I checked in, there was a pretty big line but the gentleman check-in was helpful, courteous & had a great attitude. The room was bad. The water in the bathroom sink won't go down, called it in, was told to be patient with it, that it would eventually go down on it's own. The toilet was filty and the room was tiny. However, the location of the hotel is perfect & so close to time Square.

Friends

4/10

Poor

22 Feb 2026

Rosemary

Room and amenities.
The room is shocking, dirty and very worn down. No way is this a 4 star hotel its disgusting.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Ronald

Clean room, warm welcoming staff and cool lobby.

Friends_and_family Friends

6/10

Pleasant

20 Feb 2026

April

Room was very cold took it a while to heat up. Several elevators were broke, so it was long waiting to get on the elevator. Other than that, everything was great. Good location and Times Square.

Friends

8/10

Excellent

19 Feb 2026

Matthew

Room was solid and clean. Noise in NYC can be brutal especially with some shows getting out around 9pm. Other than that an overall pleasant experience

Self

8/10

Excellent

18 Feb 2026

Leirys

rooms were small, but clean. honestly super comfortable and the staff were friendly. I felt safe and I traveled alone with my dog as a woman. not super glamorous but youre going to be out in nyc, not stuck in a hotel. so yeah worth the price and nice lobby ambience during happy hour.

Pet

2/10

Poor

18 Feb 2026

Tony

The Queen Superior room was literally a 12x12 box room. The heating and air was broken. Upon checking in the room was 82°, I was not to worried about it. I lowered it to 70° and set it to cool, my fiancé and I left for a couple of hours and upon our return the room was now 92°, it was also clanging loudly. I took videos of it. °

I called the front desk and they sent a technician up to check out the unit. Upon entering the room she instantly got hit with the heat & was taken back by the heat. She looked at the thermostat, went right over to the unit only to realize that the cover to the AC/Heat unit was not even screwed down. She saw that the air control wires were not connected AT ALL. She had to rewire the system right then & there. While doing this the tech burned her hand on the pipes as they where smoldering hot, she also had to turn the heat valve off to the unit. We were advised to let the front desk know if it starting clanging again and away the tech went.

The unit started blowing cool finally but the room was not cooling off. The unit started sounding like a plane getting ready to take off and continued to clang loudly. I again called the front desk and the reception told me they would get back to me. We headed down to the desk. They were very reluctant to find a new room, told me the might have a cancellation. I live local enough that I was okay with a refund but then they said oh, we have rooms.... I still checked out and called Expedia.

Partner

8/10

Excellent

18 Feb 2026

Allison

Our hotel room was small, but typical for NYC. Not a place where I would’ve stayed with children. Trendy vibe, live music, and the connected coffee shop was great. The hotel was clean and well maintained. We were not bothered by outside noise at all. Check in was a little rocky with multiple employees walking by us without saying anything, and then when someone came it was very difficult to hear her over the loud music that was on the time, but all in all it was a good stay. We aren’t “stay in the room” type people, so it suited our needs just fine.

Partner

8/10

Excellent

17 Feb 2026

Jessica

We enjoyed our four nights here with our two teenagers. The beds were incredibly comfortable, we slept very soundly. The staff were friendly and attentive. Shared amenities downstairs were nice. Location was central, we were able to walk to most of the places we wanted to go. Our bathroom was in pretty poor shape, the sink needed replacing, and the fan needed upgrading. Also would be helpful if rooms had more areas to hang things.

Family_with_children

6/10

Pleasant

17 Feb 2026

Eric

The hotel was definitely dated. Tub was chipped and old, toilet was resistant to flushing, hot water was just lukewarm water one morning, check in wasn’t the speediest of ordeals. The location is and price were great, but that was really the only perk.

2/10

Poor

17 Feb 2026

Jessica

We were very disappointed in the room. The floor behind the bed was wet for the entire stay and there was an odor. The thermostat/heater in the room also didn’t work properly and we couldn’t control the temperature. There was a loose, exposed wire under the heater as well.

10/10

Exceptional

16 Feb 2026

Timothy

Great room and great location!

Leisure Family

8/10

Excellent

16 Feb 2026

Alyssa

Awesome staff, clean room

Self

6/10

Pleasant

16 Feb 2026

Frank

The room had no amenities whatsoever. No glass to use for water. We would have to go down to the fourth floor to get ice and get drinking glasses. So when I woke up and needed to take my pills, I would have to dress go down the elevator 12 floors and then get a glass just to get the water for my pills. The shower water was tepid at best no hot water. The room was was clean, but the lack of or a refrigerator or an complimentary bottle of water made it not as easy to stay as most of the hotels that we’ve stayed at in the past in New York.

10/10

Exceptional

15 Feb 2026

Kelvin

Good

8/10

Excellent

15 Feb 2026

Noreen

Room was clean but very small. Bed and pillows were comfortable. Hairdryer and steamer in room. No bar soap, makeup remover wipes, no hand lotion (even on request) nor wash clothes.

2/10

Poor

14 Feb 2026

Jeffrey

Horrible rooms that need to be updated as soon as possible. The lobby is nice but it’s a facade. If I wanted to stay at the Red Roof Inn, I would’ve booked there. Staff not accommodating or on the same page communicating.

Business_and_leisure Family

2/10

Poor

14 Feb 2026

Kelvin

Staff was

10/10

Exceptional

13 Feb 2026

Ana

Room was perfect. Clean . We wanted city life and we got , few steps from everything it was perfect.

Business Family

2/10

Poor

12 Feb 2026

AubreyAnne

We only stayed one night and then booked somewhere else. The heater was so loud and banging all night. Noise canceling Headphones couldn’t even drown it out. The bathroom window had a draft you could feel cold wind coming in. It was so cold

Leisure Partner

10/10

Exceptional

12 Feb 2026

Yessica

Staff was nice and the lobby environment was beautiful. Everything was close and just around the block from Times Square. Single rooms are perfectly spacious and the bed was really comfortable. No complaints! :)

10/10

Exceptional

10 Feb 2026

Hamdan

Just some smell

8/10

Excellent

10 Feb 2026

Maria

Basic room but very clean and comfortable

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Brock

The lobby was so beautiful and a fun vibe with the bar and nightly live music. The beds were comfy and the staff was very friendly.

Leisure Friends

4/10

Poor

09 Feb 2026

Chrystal

Room was ice cold with no heat and poor resolution

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Betsy

Staff was great

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Cheryl

The Paramount is my favorite hotel in Times Square. The location for seeing shows is perfect, and anything you need is at your fingertips. The lobby is cozy and the staff is helpful.

Leisure Partner

10/10

Exceptional

07 Feb 2026

Liza

Great Staff and location. Very clean 👌 👏 👍 🙌 😍

8/10

Excellent

06 Feb 2026

Joseph

Staff is courteous. Comfortable beds. Poor water pressure and water not hot enough.
Price was reasonable. Great location if you see lots of theater. They have constant problems with their ice machine.

Leisure Self

8/10

Excellent

05 Feb 2026

Hali

Nice for the price

6/10

Pleasant

03 Feb 2026

Megan

I asked before my stay for guidance on the thermostat and was told it’s different a remote or if it’s built in on the wall without any guidance. The thermostat consistently didn’t work resulting in my room excessively overheating. When I called to get guidance again on the thermostat I was told only an engineer could be sent up. When I pushed for guidance as I didn’t want someone coming up as I was travelling alone I was told they would call me back with some, they never did. Rooms additionally far smaller in reality than photos make them look.

Leisure Self

8/10

Excellent

02 Feb 2026

Maya

Room was alright. The ac/heat unit made clonking noises on and off.
My brother's room's AC didn't work at all. It was pumping out heat and they had to unplug it bc they woke up in sweats in 88 degree room.
The bar was lightly stocked minimal drinks. Happy hour was still 18 dollar drinks and the bartender was some grumpy rude old lady that you want to avoid at all costs. I asked her questions about the menu and she just told me to read. Overall alright experience but could have been way better. Won't be staying next time.

Leisure Family

2/10

Poor

02 Feb 2026

Mandy

I was very disappointed with my stay at the Paramount Hotel. The heating and cooling system was a constant problem and made the room uncomfortable throughout the stay. The room itself was not as advertised, which was frustrating given the price and expectations set during booking. The bedding had an unpleasant odor, and to make matters worse, the beds were not level, making it difficult to get a good night’s sleep. Overall, the experience did not meet basic comfort standards, and I would not stay here again unless significant improvements are made.

6/10

Pleasant

01 Feb 2026

Daliana

La había

8/10

Excellent

01 Feb 2026

Adrianna

The lobby was beautiful. The room was clean and spacious. Confusing layout but manageable.

Friends_and_family Friends

4/10

Poor

31 Jan 2026

Rudolph

It definitely wasn't a deluxe king room.
We requested but never got an additional towel for wrapping wet hair. Breakfast was in the basement of another building and was grab and go. Had to brave below freezing temp to go out down the street for that!!! Bathtub was awful, needed renewal. No view from room. Room was tiny and dingy. I can send photos. Just an awful and disappointing hotel. Please take it off your list!!

Leisure Partner

8/10

Excellent

30 Jan 2026

Jon

Central location. I stay here all the time. But the \"kids\" in the next room were loud until 2 AM one night. And the sound bled to my room.

Business_and_leisure Self

10/10

Exceptional

30 Jan 2026

Scout

Great service and clean room! I appreciate the live music in the lobby on Friday! Thankful for the kind cleaning staff!

Business_and_leisure Self

4/10

Poor

28 Jan 2026

Laney

Room..no coffeepot, no iron no microwave no cups.outlet where loose could barely keep a charge on my phone
My last two days standing water in my bathtub said they were gonna send somebody up. Came back water was gone but didn’t clean out the tub then next day happen again…
Plus the bar staff works quite standoffish

Friends_and_family Friends

10/10

Exceptional

28 Jan 2026

Jasmin

Great location, very close to times square. The lobby is a vibe!

Leisure Friends

2/10

Poor

28 Jan 2026

Steven

Hotel needs renovation. Possibly worst one we’ve stayed at. Don’t do it!

Leisure Partner

10/10

Exceptional

27 Jan 2026

Ann Marie

Great location. Beds are super comfortable. Staff is very nice. Good atmosphere. Singers in the lobby occasionally were great. This is my new go to for theater weekends.

Partner

4/10

Poor

27 Jan 2026

Kasey

Overall I was very disappointed in this hotel.
Of the 4 elevators, only 2 were working to serve 19 floors--every time there was a wait and a crowded elevator.
Half of the front doors to the hotel were corded off, making foot traffic into the hotel awkward and crowded for people coming and going.
The AC/Heat in the room didn't work.
None of the outlets in the bedroom worked, and I had to charge my phone overnight in the only working outlet in the bathroom. Some of the light fixtures in the room weren't working.
There were no hand towels to dry your hands on in the bathroom.
And the noise from the road below was quite loud (cars honking, traffic); which I expected was par for the course until I stayed at a different hotel in the city (2 blocks away) that was incredibly quiet.
This hotel wasn't worth the money, I'd suggest booking elsewhere.

Partner

10/10

Exceptional

27 Jan 2026

Crystal

Staff was good, however someone came to my room and tried to open the door in the middle of the night claiming to be room service. Very terrifying

Leisure Self

6/10

Pleasant

26 Jan 2026

Melva

The room was VERY Small and I had to request wash cloths. The location was very good, a short walk to theaters, restaurants, Times Square etc. There was entertainment in the lobby Thursday and Friday night.

Business_and_leisure Friends

10/10

Exceptional

26 Jan 2026

Jessica Guadalupe

great stay close to everything

Friends

8/10

Excellent

25 Jan 2026

Tami

Nice room with Times Square at the corner of the block
Late checkout also

Leisure Self

10/10

Exceptional

25 Jan 2026

Hilda A

La receptionist súper amable y profesional. El lounge es hermoso!

Leisure Family

6/10

Pleasant

25 Jan 2026

Gonzalo

Cold shower

10/10

Exceptional

25 Jan 2026

philipe

The room was a bit small but considering that it is in Manhattan it makes sense. You just need a good shower and a good bed.

Leisure Family

8/10

Excellent

25 Jan 2026

Rainel Armando

Small but just enough.

Leisure Family

4/10

Poor

24 Jan 2026

Jean

Bad service. A/c broken. Toilet not working. Tv not working.

No compensation was received.

Jean Verdejo

8/10

Excellent

24 Jan 2026

Bradley

simple and functional in a super convenient location

8/10

Excellent

23 Jan 2026

Jill

Room was fine, clean as described. Location is convenient to food & Times Square. Our only frustration was waiting for an elevator. Our last day they let us use service elevator because we had been waiting so long. 4 elevators only 2 worked.

Leisure Friends

2/10

Poor

23 Jan 2026

bria

I was fully prepared to stay in a great location in NYC for a good price with lots of charm. BUT... First of all the hotel lobby was filled with what looked like random people trying to stay warm, spread out all over the seating areas. Weren't even sure they were customers. Also, when given my first room the floor was wet. Got my socks wet after a long day of travel, no fun. The second room had a broken heater (NYC IN JANUARY). So, what I got were two room options presented to me that were totally unacceptable. Such poor setup and conditions that I refused to stay and walked across the street to book another hotel. To put it in plain words, they give you two towels. Wash cloths and hand towels are \"upon request\". Until updates are made, this hotel could be classified as a hostel. It certainly isn't acceptable for what else is in the area for the same price. The staff was amazing and sympathetic. I have to assume I am not the only one complaining. They all know this as I am sure they deal with it on a daily basis.

Leisure Partner

8/10

Excellent

22 Jan 2026

Jeffrey

Location was fantastic.
One particular lady at front desk was very kind and helpful (she had a European accent, I don’t I got her name correct, but it was something that sounded like an ‘E’ sounding name)
The biggest issue during my stay was the lift… they have 4 but most of the time only 2 worked.

Leisure Self

10/10

Exceptional

22 Jan 2026

Patricia

All of it!

Business Friends

10/10

Exceptional

22 Jan 2026

Jamie

Staff were polite and helpful. Rioms were amazing and clean. Great location fir tourists ti stay and be at time square within minutes

Leisure Family

10/10

Exceptional

21 Jan 2026

Akeem

Staff was very friendly and location was very central

Self

4/10

Poor

20 Jan 2026

Mamdouh

Room basic. Breakfast outside hotel

Business_and_leisure Self

10/10

Exceptional

20 Jan 2026

James

Friendly staff, great free breakfast!

2/10

Poor

19 Jan 2026

Jennifer

Construction across the road kept me awake all night. Moved to the back of hotel, the room the size of a shoe box. No coffee making facilities. Charged to keep bags in storage. All in all, disappointing..

Leisure Self

10/10

Exceptional

19 Jan 2026

William

Solo traveler and the small room was perfect, no more space needed. Being there for theatre, the Paramount is perfect…smack dab in the middle of Times Square and the theatre district!!

Leisure Self