Name: Waiheke Island Resort
Address: Bay Road, 4, Waiheke Island, NZ

10/10

Exceptional

29 Jun 2026

Alma

Great location and great clean comfortable place and views

Friends

10/10

Exceptional

21 Jun 2026

Ben

Clean room and location is great for waiheke

10/10

Exceptional

08 Jun 2026

Anne

The view from our villa was amazing and it was so nice to open the doors and listen to the tuis in the morning!

Partner

10/10

Exceptional

07 Jun 2026

Brianna

Clean room super comfy beds

Partner

8/10

Excellent

24 May 2026

Renee

Very comfortable stay. Will be back

Self

10/10

Exceptional

26 Apr 2026

Arvindra

Didn't have breakfast and rooms were very clean

Family

4/10

Poor

23 Apr 2026

Melody

Our tv and Internet were not working. No one answered the phone at reception to get someone to come down as no one is there from 3pm onwards. We also had a blocked toilet that we had to put up with not flushing so made the room smelly. Those 3 problems were rectified the next morning.
Discolouration around shower door which was black. May have been black mould. That could be fixed with exit mould spray.
Beds were comfortable and sheets clean. Steep stairs to get to reception. Unless you can handle very steep hills and lots of stairs, don't go. Not a good place to stay if you are a pensioner.
Very pleasant staff.

Friends

8/10

Excellent

08 Apr 2026

David

Good accommodation for short stay

10/10

Exceptional

05 Apr 2026

Ian

Lovely resort, great location and views from your balcony. Walk to beaches. Good online price and kitchenette so you can still stay on a reasonable budget. Extras such as minibar pricey so watch out. Great restaurant with balcony views to die for. Lovely pool and spa.

Partner

10/10

Exceptional

16 Mar 2026

Bev

Great get away amazing scenery... a real relax for me.

6/10

Pleasant

11 Mar 2026

April

Lots of steps

8/10

Excellent

11 Mar 2026

Grant Stuart

Good view of the ocean

Partner

8/10

Excellent

09 Mar 2026

Rhonda

We were not prepared for how steep the property was having not visited Waiheke before but it was a lovely unit and the bed was the most comfortable one we'd had! Shower pressure was poor and fridge didn't allow enough room for our own items, but enjoyed our stay.

Partner

4/10

Poor

08 Mar 2026

Zara

Unfortunately, the photos on the website are misleading. When we played mini golf we noticed a run-down bar, and a 'dump' corner full of the golf carpeting, fencing, and other rubbish. The private spa pool that you are required to book and pay for is not private, it is located next to the pool with a small fence that slightly covers the area. Our room was okay, but we noticed lots of overgrown weeds outside and throughout the steps leading to the room. Our duvet inner was yellow and brown stained, same with the pillows. Our shower had some mould in the corner.
And unfortunately, the food was very average. We ordered breakfast, and the eggs were covered in this bright yellow & thick sauce that I am assuming was supposed to be hollandaise sauce, it tasted like it was poured out of a can ... not very pleasant. We won't be staying again.

Partner

6/10

Pleasant

27 Feb 2026

Marilyn

This is a location for someone with a car or youthful energy. Steep hill up to resort and another to get to reservation desk. Units can have steep long steps down and up again. Advisement of meals available, but not while we were there. Room was clean. Service staff were great. Responsive to requests was slow.

Partner

10/10

Exceptional

23 Feb 2026

Paul

Nice room with a beautiful view and walking distance to the beach!

10/10

Exceptional

20 Feb 2026

C

Great room, great view!
Not an accessible site. Very steep property if you don't have a car. Bus service is very good - stops at the property and frequent consistent service across the island -

Partner

10/10

Exceptional

08 Feb 2026

Marina

Nice place with views

Leisure Partner

8/10

Excellent

02 Feb 2026

Kim

Amazing view

Leisure Partner

6/10

Pleasant

26 Jan 2026

Ross

Was clean and tidy. But dangerous steps to accommodation. Slippery. Long way to reception with no offer of shuttle to move us and luggage. Or any suggestion of ferry pickup which would have been great. Restaurant was closed and no services after reception closed at 4pm.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Donna

Beautiful location

Friends_and_family Family

6/10

Pleasant

23 Jan 2026

Ross

Rooms and Bedding clean and tidy. Stairs and access to unit not for older people. Amenities closed after 4pm and no mention of no restaurant food after this time. For price very dated. TV not very useful no apple or chrome tv access. Beautiful view.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Ozlem

Staff were very friendly and responsive. Room was very clean, spacious and had a gorgeous view. The food at the restaurant was fantastic and the pool was amazing with a beautiful view of Palm Beach. Would definitely stay here again. Although if you have mobility issues I would suggest getting there by car or a taxi as there is a substantial incline to reception and stairs to get to rooms. But well worth the workout!

Leisure Friends

8/10

Excellent

21 Jan 2026

Ron

Room clean. Staff friendly

Leisure

10/10

Exceptional

21 Jan 2026

Elise

Beautiful

10/10

Exceptional

19 Jan 2026

Sofia

Lovely staff, very helpful and friendly. Amenities as advertised and everything very clean and well presented.

Leisure Friends

8/10

Excellent

18 Jan 2026

Tevaite

Bonjour
Le séjour était très bien
La chambre propre et la vue magnifique
Cependant il y avait par moment des odeurs de fosses septiques
Dans l’ensemble, super endroit mais pas recommandé pour les personnes à mobilité réduite car les montées et descentes ne sont pas faciles
Merci

4/10

Poor

18 Jan 2026

Peter

No servicing of room, Mini Bar not replenished, Restaurant not open for dinner.
Water on lunch table luke warm. The resort just looked tired.

Leisure Partner

10/10

Exceptional

14 Jan 2026

Lindsey

Clean, updated, and private rooms with a cozy beach bungalow vibe and great vibes! On-site restaurant had delicious breakfast and great views!

Leisure Partner

6/10

Pleasant

11 Jan 2026

nameer

On general good, but need to have some extra towels and toilet paper, a fan , phone to contact the reception if we run out something.

8/10

Excellent

06 Jan 2026

Andrea

Staff were friendly
Room clean but dated

Leisure Partner

10/10

Exceptional

05 Jan 2026

Allison

Clean/good location/big room

Partner

6/10

Pleasant

25 Dec 2025

Robyn

The big downside to our chalet was the sewage smell nearby.
A 500 ml bolttle of water at 5.90 was over the top.
Staff nice.View lovely.Need more than one mosquito plug in bottle.

Leisure

10/10

Exceptional

20 Dec 2025

Susan

The staff were amazing, friendly and helpful. Even gave us cold water with ice after we climbed the hill to reception

Friends_and_family Family

8/10

Excellent

01 Dec 2025

Laurel

Beautiful resort and amenities, and they took great care of me as a guest.

10/10

Exceptional

30 Nov 2025

Bridget

Awesome rooms and great staff

Leisure Partner

6/10

Pleasant

28 Nov 2025

caroline

Restaurant was closed and we were not advised prior to arriving. Restaurant was also closed for breakfast. Very disappointing.

Leisure Partner

4/10

Poor

25 Nov 2025

Rory

The one staff member we saw was very nice. But this place should not call itself a resort. It isnt near anything, the rooms have no AC, nothing was open for the vast majority of the time we were there. They said they had a shuttle service but it was just them calling a taxi which we had to pay for. The resort and rooms had no walkway to get to, just an extremely steep road that made us dread going back. They had a very small pool but even with a few people it became not enjoyable. Renting a shack on a hill thats near a pool is not a resort.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Marla

Clean room, amenities and awesome breakfast!

10/10

Exceptional

20 Nov 2025

Gregory

Staff was friendly, location was great, room was pretty good!

Leisure Partner

10/10

Exceptional

15 Nov 2025

Antoinette

Great view

8/10

Excellent

07 Nov 2025

Adeline

Great 2 night stay. Beautiful views and a quick walk to Palm Beach. The room was tidy and compact. The kitchen had the basic neccessities to make a small meal. The on-site pool and restaurant looked lovely. Wifi performed reasonably. GIven it was a low season, there were only a few of us. They could have spaced us out to give everyone a bit of privacy
But other than that, neighbors were fairly quiet and music not too loud.

Leisure Self

8/10

Excellent

30 Oct 2025

Kerrie

The room was clean & tidy with a beautiful ocean view. The staff were courteous & polite.
The pool & spa were very relaxing.

Leisure Family

10/10

Exceptional

27 Oct 2025

Brooklyn

Oh my gosh the staff is so lovely! Ashley was an absolute gem! Loved our stay.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Louisa

An incredible view and lovely facilities!

Leisure Partner

8/10

Excellent

04 Oct 2025

Anne-Rose

Decent little chalet - clean with basic amenities. A but musty, recommend a dehumidifier! Not well placed for anyone without a vehicle and cabs are pricey so make sure you book an excursion to get around. Staff were pleasant and breakfast at the restaurant was good. Would stay here again.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Chris

Great stay. Had the large balcony all to ourselves. Great views and a perfect spot for a romantic get away. Although we plan to also go back with the kids some time. The mini golf was super fun. Loved everything.

Business_and_leisure Partner

8/10

Excellent

26 Sep 2025

Elaine

Staff very friendly. View overlooking ocean. Great private spa with very good service, bubbly and food platter. 🌞

Leisure Friends

2/10

Poor

18 Sep 2025

Julie

Sadly we were unable to stay at this property as the room we had been allocated was only accessible via very steep streets, pathways and many stairs. When we explained we had an elderly parent with us who relied on a walker and could they change the unit we were shown two other options that were equally unsafe for a person with mobility issues. There was nowhere that said this accommodation was on a steep hill. We asked for a refund, even going to say that we would accept one night rather than the full amount and this was refused because of policy. We arrived at the accommodation and they were unable to provide a room fit for service, so I beleive their stance on this situation was extremely poor.
We must however compliment Ashley, she did her very best to help us, she did try to contact the manager, but he did not pick up and he has not made any effort to contact us since.

8/10

Excellent

09 Sep 2025

Mark van

Great place to stay

Leisure Family

2/10

Poor

01 Sep 2025

Yoonji

We clearly booked a twin room with two single beds, but on the morning of our check-in day, the hotel called us and said they had not been informed by Expedia and that we would be charged an extra $15. If that was the case, why give us the option to choose it at the time of booking?

That part was quite disappointing, but aside from this, the hotel itself was clean, well-maintained, and the view was great.

10/10

Exceptional

31 Aug 2025

Cheryl

Good value for money and very clean and comfortable

10/10

Exceptional

28 Aug 2025

Patricia

The views due to it being terraced and the length of the room rather than being a big square. Yeah this place is great. Would definately stay there again.

Leisure Self

10/10

Exceptional

10 Aug 2025

Toni

Beautiful and tranquil location. Lots of native trees and bush and sounds of native birds all day. Great view to the sea. Room was lovely very clean and bright and had all you needed for a couple days stay.
Staff were absolutely lovely

Leisure Partner

10/10

Exceptional

09 Aug 2025

Fred

On-site mini golf and pool/spa

10/10

Exceptional

30 Jul 2025

Arya

Overall we are pleased with the stay

10/10

Exceptional

27 Jul 2025

Mihi

Loved our time there, would rebook ahain

Leisure Family

10/10

Exceptional

21 Jul 2025

Rudyard

Being in paradise.

Wonderful views, comfortable, clean and relaxing.

Partner

8/10

Excellent

11 Jul 2025

Sebastian

Nice place, they do their best to keep you happy.

Leisure Partner

8/10

Excellent

04 Jul 2025

Marie Jane

Friendly staff. Nice ocean view, quiet place and nice bed. They just forgot to empty the rubbish bin from the bathroom before we check in.

Leisure Partner

10/10

Exceptional

03 Jul 2025

Ann

Great stay and facilities

Leisure Partner

10/10

Exceptional

20 Jun 2025

Josh

I had a fantastic stay. The view was beautiful, the room was comfortable, and it was so close to the beach. Would absolutely stay here again.

Leisure Self

8/10

Excellent

18 Jun 2025

Bruce

Too many steps

Partner

8/10

Excellent

16 Jun 2025

Megan

Lovely apartment, beautiful view. Did not realise how many stairs we would have to drag the bags up and down. One bed was great, the other so soft it seemed broken. I’m sure the restaurant and view would be amazing however we went in winter and it was only open on the Saturday.

Leisure Family

10/10

Exceptional

01 Jun 2025

Peter

Lovely rooms and facilities and great staff

Leisure Friends

8/10

Excellent

25 May 2025

Helen

The access to the room was down multiple very very steep steps. When booking it indicated breakfast was included, however a sign outside the (closed) reception advised the restaurant was closed on a Monday (we stayed Sunday night). The key was left in a box, and we had to climb a huge number of stairs to return the key in the morning. Some basic things like soap for the hand basin would have been nice. A box of tissues would also be nice.

Leisure Family

8/10

Excellent

02 May 2025

Arushi

Good place for short stay, equipped with most amenities. Also good to have a spa and pool for use.

10/10

Exceptional

27 Apr 2025

MICHAEL

Great to have a pool , spa , resturant and great coffee onsite , with palm beach a short walk away it was a very convienient location .

Leisure Partner

10/10

Exceptional

26 Apr 2025

Miodrag

Waiheke Island Resort is really a nice play to stay. This was not our first time that we stayed there, and we will come again and again.
Absolutely perfect place, strongly recommended.

One comment for property maintenance: please punch down all nails on wooded deck that are sticking out. It is not safe to walk bare feet on the deck.

Leisure Partner

10/10

Exceptional

22 Apr 2025

Leigh

Cleanliness of room, location, option to eat in restaurant if you wanted too

Leisure Partner

10/10

Exceptional

21 Apr 2025

Linda

The staff here are super nice and super helpful. It was very clean and the room nice and spacious.

Leisure Family

8/10

Excellent

06 Apr 2025

Melanie

Very nice stay with a clean, comfortable, spacious room. The pool and spa were great, with lovely views from there and our room. We had enjoyed a quiet night, felt very secluded despite large number of rooms.
Bus stop right outside for easy access.

Would recommend if you are travelling light as there is a steep walk to reception and many stairs to rooms. Would definitely stay again.

Leisure Friends

10/10

Exceptional

03 Apr 2025

Verified traveler

Loved!

Lovely! Such beautiful grounds and loved the views from the lobby, pool, and villas. Loved that it was right off the bus stop too. Felt very quaint and private. Would definitely stay here again!

Partner

10/10

Exceptional

28 Mar 2025

Daniel

Clean and quiet lodging, great food, kind and helpful staff. thanks so much!

Leisure Partner

10/10

Exceptional

20 Mar 2025

Glenn

Front desk attendant was extremely helpful.

6/10

Pleasant

17 Mar 2025

Brendyn

Great location. An easy walk to the beach, with cafe/restaurant nearby.

Had 2 nights with massively noisy party people in the unit next door, banging crashing & load talking & music until 1.30am.
No Staff or reception on site to sort out the noise problem.
Very disapointing

Leisure Partner

4/10

Poor

09 Mar 2025

MA

Two day stay

This place looked amazing online but in reality it is extremely run down, not well kept and in need of some serious repairs and maintenance.

Friends_and_family Friends

8/10

Excellent

07 Mar 2025

Joanne

Great use of the pool and easy parking. Comfortable bed and black out curtains. Couch however was disgusting full of stains that we actually had to put the cushions down to sit on them. The floor is needed for a good hot water mop. No hand soap. There were plates but unfortunately no bowls. Only spent one night there so did not bother chasing up after all this. But overall accom is nice, great location. Comfortable bed and easy check in and great use of pool. Just need thorough cleaning.

Leisure Partner

10/10

Exceptional

01 Mar 2025

Bassam

Very tidy, high standard units.

Business_and_leisure Partner

10/10

Exceptional

22 Feb 2025

Grant

Great view

Great location, old but refurbished and very clean. Shower pressure was great despite from on site water tank on an island with scarce water supply. Swimming pool small but deep so great for cooling down and underwater swimming.

Self

8/10

Excellent

18 Feb 2025

Kathy

Beautiful view and wonderful staff. Spacious room, air conditioning was loud and no screens so we were hot at night. Could hear people walking in room above us at night. Far from other restaurants and town so take taxis or walk/bus options if you don’t have a car.

Leisure Family

10/10

Exceptional

15 Feb 2025

Mark

Wonderful experience from room to dining. People were great and easy to interact with staff.

Leisure Partner

8/10

Excellent

10 Feb 2025

Maina

Le logement est propre, confortable, quoique bruyant lorsque vous avez des logements au dessus de vous, vous entendez les pas des occupants et l'accès est assez sportif
vous devez desdendre des escaliers avec vos valises.
Assez loin du centre ville, il vaut mieux avour une voiture Sinon le site est beau.

Leisure Partner

10/10

Exceptional

04 Feb 2025

Kathy

Great facilities and stunning views

Really enjoyed our stay, received a warm welcome with complimentary glass of bubbles at the bar. Unit was modern, spacious and clean. Had a nice patio with a sea view. Loved having the option to use the pool and a restaurant on site, which is rare in Waiheke. Food was amazing and staff really lovely. Will definitely book again.

Partner

6/10

Pleasant

03 Feb 2025

Carol

Great place to stay

4/10

Poor

03 Feb 2025

Alexa

we feel like we are not valued as guest. The unit was not clean. there was cockroach when we open the menu book. the floor is dusty. the furniture outdoor was in bad shape. Pillows were ripped- probably due to old age. I dont usually write reviews but the experience we had was bad that it will not be fair for other people if the resort will not know about this feedback.

Leisure Family_with_children

8/10

Excellent

25 Jan 2025

John

Four stars on average probabily speaks well for the most part ,that we would happy to stay again.

The oven inside could have been cleaner ? the bench top had a burn from a hot pot which in hindsight could be blamed back on us, overall it was tidy and clean, and im not really expecting to get a call about the burnt bench top?

Leisure Family

8/10

Excellent

23 Jan 2025

Karen

Good propert easy acess to buses and close to beach.

8/10

Excellent

23 Jan 2025

Marc

Nice place and fabulous views. We were in a property at the bottom of the complex which was a little disappointing as meant a real hike up a very steep hill to the amenities but on the whole, we had a nice stay. Restaurant was expensive so we didn’t eat here.

Leisure Partner

8/10

Excellent

15 Jan 2025

Marie

We loved the view and bird life area our villa. The villa was lovely, clean and warm.

Leisure Partner

8/10

Excellent

07 Jan 2025

Lara

We were upgraded from the Short Stay room to the Scenic Studio which was such a lovely start. Beautiful driveway and walk up to the resort. Check in and checkout super easy. The pool and deck area is lovely to sunbathe in. Our room was quite nice and comfortable. Only negative was the cleanliness which could be improved slightly. Some brown marks on the ceiling and dust bunnies hanging around, the cutlery and cups were a bit dusty and water stained. Overall though, the room was nice (could do with some modernising) and we loved the balcony.

Leisure Partner

8/10

Excellent

05 Jan 2025

Kendal

This property has great views of the sea. Just beware there are many stairs to get to some units. Ours was 104 stairs to the restaurant, pool and restaurant. The restaurant food and service is excellent.

Leisure Partner

8/10

Excellent

03 Jan 2025

Neil

Was told we needed to pay a $25 late check out fee at 11am. Thought this was unnecessary and spoilt an otherwise pleasant experience. Staff could simply have reminded us at 10am that we needed to check out by 10am instead of waiting until 11am and then telling us about the charge.

Leisure Family

10/10

Exceptional

01 Jan 2025

Pulkit

Amazing service

8/10

Excellent

27 Dec 2024

Carole

A lovely location with views.
Comfortable studio with everything you need for 3 days.
Not ideal to be downstairs as guests on the floor above walk & drag chairs over the floor so noisy.!
Reception never answer their phone so hard to get any communication unless close to reception area .
The bed was comfortable enough.Pillows can be improved on . It’s very steep on the stairs between the units so a little difficult with heavy bags…
I would stay here again on an upper floor. Very handy to Palm beach & Arcadia & store.

Leisure Self

8/10

Excellent

26 Dec 2024

Rebecca

It was durjng public holiday but no restaurant, pool bar open for guests staying. Spa pool needs to be cleaned.

10/10

Exceptional

22 Dec 2024

Lindsay

Awesome place!

Stumbled upon this and couldn't have picked a better spot. Beautiful grounds and amazing food on site! The hotel is up on a hill but within walking distance to a beach 10 minutes away. We also rented e-bikes on site to travel around the island.

Friends_and_family Friends

8/10

Excellent

08 Dec 2024

Janeane

Great location and resort but frustrating we couldn’t get the casting to work on the TV despite staff telling us it was working! Hilly location and very limited parking. Disappointing housekeeping only came every second day. The whole purpose of holidaying is not making my bed. Would stay again tho.

Leisure Partner

6/10

Pleasant

28 Oct 2024

Kevin

Would only stay if had a vehicle

Business_and_leisure Partner

8/10

Excellent

28 Oct 2024

Hazem

Nice location, great views and close to the beach and public transportation which is a plus..space could benefit from some upgrades given the price they charge. Swimming pool is still under renovation,
Overall, a very good option for a short stay in Waiheke.

Friends_and_family Family