Name: NH Caltagirone Villa San Mauro
Address: Via Portosalvo, 14, Caltagirone, 95041, IT

NH Caltagirone Villa San Mauro

Sicily · Italy

50 reviews shown

10/10

Exceptional

17 Jul 2026

Margaret

This hotel sits in a beautiful location! I could see old town from my terrace! The rooms were spacious and clean, and the beds were very comfortable! The entire hotel staff was extremely friendly and accommodating! The pool area is spacious and lovely! And the breakfast buffet was so delicious with a huge selection!
This hotel is a perfect spot for walking to local restaurants and it’s only about a 30 minute walk into old town.

Self

10/10

Exceptional

12 Jul 2026

Margaret

This staff at the hotel is so accommodating and friendly! They were very patient with me as my Italian was not very good but many spoke English.
The hotel itself is beautifully located in Caltagirone and is easy to walk into old town.
The beds were very comfortable and our terrace view of old town was amazing! The pool area is lovely and so refreshing after a hot day of walking in the city.
Their breakfast buffet was phenomenal! So many options, including many gluten-free options.

Self

2/10

Poor

27 Jun 2026

Maria

It’s soo sad that a beautiful property has been left to ruins. The staff here was great and they were doing the best they could. But the rooms are atrocious. The carpet must be original from when the hotel was built. It was disgusting. If you have any allergies you will not be able to breathe. The windows do not close properly.

Friends

6/10

Pleasant

20 May 2025

JACQUES

Nice staff, good breakfast, non-descript area, building badly maintained.

Leisure Partner

10/10

Exceptional

23 May 2024

Michael

The perfect place to stay in Caltagirone

The perfect place to stay - perfect room, perfect large, hot shower, perfect food, perfect hospitality for a perfect price !!!!! Bellisimo - Bellisimo - Bellisimo !!!!! Sometimes bigger hotel can have kind of cold staff - the folks at Villa San Mauro are like the perfect family - they were awesome !!!!

Partner

6/10

Pleasant

31 Jul 2019

Verified traveler

Restaurant breakfast was nice. Good eggs, cereal, sweets, meats. The restaurant dinner was terrible.

Friends_and_family Family

8/10

Excellent

24 Apr 2019

SAMUEL

NH Caltagirone

Friendly staff, very helpful. Great food. They need to change the carpets. The overall appearance would be elevated if they did.

10/10

Exceptional

24 Nov 2018

Ricardo

Beautiful hotel. The maintenance has not been done recently: the carpet right at the entrance could be in far better shape and probably should be replaced. The rooms are nice, but the mattresses are rather hard. Breakfast was amazing and delicious. All the staff are very friendly and attentive, doing their best to help the guests. I liked this hotel a lot and would definitely stay there again. I think it's better it is not in the town center, as those streets are small and narrow, it is instead a nice walk to the town's highlights.

8/10

Excellent

12 Oct 2018

Denis

Great breakfast buffet.
Personnel is friendly.
Unpleasant barking dog in the neighborhood.

10/10

Exceptional

22 Jun 2018

Very nice hotel. In the outskirts of Caltagirone but only a few minute drive to the town center.
Nice swimming pool, room with an outstanding view, very clean and an excellent breakfast with a great variety of everything. Including gluten free, vegan, organic.
Staff were very nice, friendly and helpful.

6/10

Pleasant

14 May 2018

Alejandro

Nice Hotel

The hotel was nice and the staff was super. The breakfast buffet was amazing. The only issues I had was that the air conditioning doesn’t work and when it does the front desk controls it. The other thing was that the pool was shut down because it was full of algie and not safe. Those were two of the advertised amenities that weren’t there when I was there.

Friends

8/10

Excellent

09 Apr 2018

glenda

pleasant hotel with helpful staff

We only stayed one night here before driving to Catania airport for our flight homr. The bedroom was comfortable with the best stocked bathroom throughout our stay in Sicily - bathrobes and slippers included. Nice touches of complimentary water and chocolates.

8/10

Excellent

12 Jan 2018

john

Good option in Caltagirone, but you need a car.

I stayed at this hotel during a January Sicily trip with my son. We have had great experience with NH hotels in the past. Our experience was probably not typical as it was low season and very few rooms were occupied. The staff was very professional. They gave us a nice room with a balcony that overlooked Caltagirone. In general, the hotel is a little run down with worn carpeting and balcony doors that don't shut tight. A second disadvantage is that two property owners right outside the hotel keep their dogs in pens outside and the dogs bark a lot. Fortunately, the evening was cold so the dogs retreated to their dog houses at a reasonable hour and let us get a good night's sleep. Finally, you must have a car, as the hotel is a good distance from the center of town. In general, this was a good, clean hotel, the price was right, and like other NH hotels were I have stayed, the breakfast was fantastic, with many options that kept a hungry teenager and his dad very satisfied.

Family

10/10

Exceptional

01 Jul 2017

Mrs.

Excellent treatment

We spent 3 days visiting caltagirone and the staff made our stay very comfortable. The room we booked was very spacious and they took care of details in a special way especially welcoming our son of 4,5 yo. Even if we were a bit late for breakfast, the staff was very king and helpful preparing for us without any problem and giving a special breakfast set to our son and adding few customized details. Thank you Alessia! The lady at the reception and the rest of the staff was very polite and kind.

Family

10/10

Exceptional

05 Sep 2016

agrippino

personnel very kind, service very good i will stay there again if i have the opportunity

6/10

Pleasant

21 Apr 2016

John

Caltagirone view

The hotel is some distance from the old town, too far to walk, but there is car parking on the edge of the old town. The wifi was not working during our stay. Ensure you get a room with a view. Hotel restaurant is OK but nothing special.

Partner

8/10

Excellent

25 May 2015

Verified traveler

Caltigirone Hotel

This Hotel looked good, but was in need of some care, some of the taps in the bathroom were coming off the wall as well as holes. It was however clean and comfortable, with lots of hot water. The staff were very helpful and the food in the restaurant good. The hotel suffers from being in an industrial area with no other restaurants near by.

Partner

6/10

Pleasant

23 Dec 2014

Massimo

Expected a lot more from an NH hotel

An old hotel in need of a good and extensive refurbishment.

10/10

Exceptional

29 May 2014

David

Nice, but it takes a while to get there

The hotel was clean & modern. The bed was the most comfortable we had during our sojourn in Italy. The downside: it takes 20 minutes to get there from the airport. There's no hotel shuttle; you have to use the Airport Shuttle (it's the last stop, after a tour of the parking lots). However, once we got there, we were very pleased with the hotel itself.

Partner

10/10

Exceptional

25 May 2013

Verified traveler

The staff was very helpful and pleasant. Many fluent in English. Bathroom clean and overall room, though somewhat dated, was clean and bright. Our room had beautiful views of the nearby town and surrounding valley. Convenient on-site parking. Pool was being repaired. Would stay there again and would recommend this hotel.

Family

10/10

Exceptional

24 May 2013

Verified traveler

70th Birthday in Sicily

The hotel staff was so helpful, it made our trip a joy. I can't thank the staff enough for all the extra help with linking us to family, the birthday party and restaurant recommendations. The location, the view from our room, and the service were perfect.

4/10

Poor

18 Jul 2026

Gabriela

Las camas terribles de duras , moscos en el cuarto, aire acondicionado viejo y deficiente. Las habitaciones con alfombra huelen a humedad. El hotel está bonito pero muy descuidados los cuartos. Lo más importante es descansar en una buena cama

Family

8/10

Excellent

20 Jun 2026

Filippo Maria

Personale gentilissimo e disponibile. Ambienti comuni eleganti. Ristorante ottimo. Colazione continentale da migliorare. Camere assolutamente da ammodernare, almeno la nostra.

10/10

Exceptional

16 Jun 2026

henk

Hôtel un peu sur le déclin : manque d'entretien (extérieur, peintures...). Par contre personnel efficace et sympa, petit déjeuner correct.
Nous n'avons pas testé le restaurant (fermé le lundi) ni la piscine (ferme tôt)
Rapport qualité-prix excellent pour un 4* (qui devrait peut-être être classé 2 ou 3* plutôt)
Loin du centre, il faut une voiture, parking gratuit mais petit

Partner

8/10

Excellent

17 May 2026

ROGER

L'établissement est trop loin du centre historique pour y aller à pied . Il faut prendre sa voiture .Le petit déjeuner est basique .
La chambre est confortable , le décor agréable ;

Partner

6/10

Pleasant

08 Nov 2025

Martin

Poolen stängd

Friends_and_family Family

8/10

Excellent

20 Jul 2025

基本的に清潔でスタッフの対応が親切です。

Leisure Family_with_children

4/10

Poor

15 Apr 2025

Antonio

Low level of maintenance. I expect much more from an NH HOTEL

Business Self

8/10

Excellent

10 Sep 2024

Jean-Paul

Très bien

Excellent séjour pour une nuit
Parking
Petit déjeuner copieux
Merci à Anna pour son service au restaurant
La qualité du restaurant reste le point à améliorer

Partner

4/10

Poor

27 Aug 2024

Massimiliano

Voglio tornare negli anni 90’

Assolutamente non un hotel 4* e standard NH di cui ha solo il nome e la colazione (buona) il resto fatiscente, polveroso e retrò… menzione di merito ad un ragazzino molto cordiale che viene in camera a risolverti i problemi, il resto del personale saccente e antipatico… nel complesso non consigliato assolutamente

Partner

8/10

Excellent

11 Aug 2024

CESARE

Buona struttura

Leisure Partner

10/10

Exceptional

31 Jul 2024

Emanuele

Personale eccellente, disponibilità e cortesia da 5 stelle,
complimenti per la colazione qualità ed amplia scelta molto al di sopra della media. Peccato per la struttura datata, consiglierei ai proprietari un restyling delle camere e della piscina

Leisure Pet

8/10

Excellent

26 Oct 2023

Marco

Fomos muito bem recebidos, o único ponto é que não havia mapa em inglês ou espanhol.

Friends_and_family Friends

8/10

Excellent

19 May 2023

Michael

Sehr nettes Pesonal, würde wieder kommen

Leisure Partner

10/10

Exceptional

24 Sep 2022

Carlo

Pulizia e accoglienza

Leisure Family

6/10

Pleasant

30 Aug 2022

Frederik Bisgaard

Hotellet er slidt, og fremstår ikke så pænt som på billeder, der var vandskader på væggene ved vinduer og blandingsbatteriet i bruseren hang ud af væggen. Derudover virkede den meget gammeldags air con ikke halvdelen af tiden.
Generelt ikke særlig velholdt hotel. Poolen var snavset og ikke åben særlig længe i løbet af dagen.
Kvaliteten af hotellet er ikke 4 stjernet.
Personalet var venlige, restauranten var okay til morgenmaden, bortset fra at der var hår i maden. Aftensmad anbefales ikke på hotellet, det var virkelig dårligt og vi fik begge mavesmerter.
Byen ved hotellet er til gengæld super hyggelig, men der er langt derhen, og det kræver bil.

Leisure Partner

8/10

Excellent

11 Oct 2021

Maurizio

Struttura accogliente

Leisure Family

8/10

Excellent

26 Aug 2021

MARIA

Ottima soluzione appena fuori dal centro

Personale gentile e disponibile. Tutto molto pulito. Arredamento curato, con tante ceramiche di Caltagirone, ma a tratti un poco datato. Molto apprezzata la piscina

Friends_and_family Family

10/10

Exceptional

20 Aug 2021

ZHUNZHUN

ottimo qualità prezzo

L'hotel si trova un po' lontano dal centro. Il personale è gentile e disponibile. La camera è spaziosa. La colazione è varia e abbondante. Consigliato!

Partner

4/10

Poor

19 Aug 2021

Erik

Well if there is no other choice

Very outdated And not maintained hotel, broken Facility in bathroom, hard pillows, dirty carpets, broken walls, And the Receptionist can not speak English at All. She tried to charge us for breakfast which we have paid via App. When we refused to pay And insisted to Make a claim Then she told that it was a mistake with there is a customer with the same name like me. The breakfast was a total chaos, the only positive thing was our view from the room.

Partner

10/10

Exceptional

23 Sep 2019

patrizia

Esperienza positiva

Hotel accogliente e ben arredato, personale alla reception disponibile, camera ben arredata, silenziosa e pulita. Varia e buona la colazione. Un po' lontano dal centro.

Partner

2/10

Poor

17 Sep 2019

Verified traveler

Zimmer hatte Ameisen,Schimmel an der Decke im Zimmer, Tische im Restaurant sehr dreckig, Service-Personal im Restaurant sehr unsympatisch.
Abfall wurde nicht Täglich entsorgt.
Boden im Ganzen Hotel aus Teppich, der schon sehr sehr alt und ungepflegt aussieht...
Mussten aus diesen Gründen Hotel früher verlassen.

Friends_and_family Family_with_children

10/10

Exceptional

28 Aug 2019

ENRICO

Ottimo hotel vicino al centro di Caltagirone, camere pulite e confortevoli, personale gentilissimo e professionale bella anche la piscina, nota negativa le formiche in camera e il dolce ricevuto se lo sono gustati loro 😔

Leisure Pet

10/10

Exceptional

28 Aug 2019

Antonio

Personale gentilissimo e cordiale, la struttura è un po’ datata ma sostanzialmente in buone condizioni. Buona la colazione a buffet. Nel complesso è stato un piacevole soggiorno.

Leisure Pet

8/10

Excellent

23 Aug 2019

Verified traveler

Struttura un po datata che abbisogna di essere ammodernata. Personale gentile e pronto a risolvere ogni problema. Buona piscina.

Leisure Partner

6/10

Pleasant

13 Aug 2019

Verified traveler

Das Hotel hat seinen Zenit deutlich überschritten.
Ausstattung abgehalftert.
Wahrscheinlich immernoch eines der besten Hotels in Caltagirone.
Frühstück war sehr gut!

Friends_and_family Partner

8/10

Excellent

23 Jul 2019

Emanuele

Breve soggiorno a Caltagirone

Un breve soggiorno in un hotel abbastanza accogliente, personale disponibile e gentile

Partner

10/10

Exceptional

05 May 2019

Verified traveler

Établissement de standing. Stationnement facile. Accueil chaleureux. Grande chambre. Belle salle de bain mais un peu exiguë.

Leisure Partner

8/10

Excellent

15 Mar 2019

Verified traveler

Sehr netter Service, immer freundlich, sehr schöner Blick über das Tal und auf die Altstadt (bei den Zimmern in Richtung Tal), die Altstadt ist in 25 min zu Fuß zu erreichen.

10/10

Exceptional

06 Mar 2019

Verified traveler

Ottima struttura belle stanze complete di ogni comodità, personale molto gentile e disponibile...consigliatissimo

Friends_and_family Family